MRK - Spring 2011 - MGTI619 - 2 - MC090407550

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Your report is not accepted because in your written work following shortfalls have been observed. You are required to submit your report again. Due date will be announced later.
No major has been observed in your report. You have not incorporated all instructions given in your first report. Your executive summery does not fulfill the purpose. The rationale of an executive summary is to recapitulate the main and critical points of internship report for readers to save their time and get ready them for forthcoming contents. Due to this reason the executive summary is often called the most important part of the any document. An attentiongrabbing summery is a separate, stand-alone section, sufficient in content to ensure that the reader can completely understand the contents of the long report. You have missed this opportunity by ignoring its purpose and your audience (supervisor). The details of tasks performed by you in different departments are not convincing. You are providing the tasks performed by individual department but what role you have played in these departments is missing. You are unable to observe the practices of management functions in the organization. You have provided theoretical description but application of functions in organization is missing. The SWOT section of your report is not focused. The understanding of SWOT analysis is ineffective. The critical analysis is insignificant. The principle of critical writing is to evaluate events occurring in the organization in order to increase the reader's understanding of these. A critical analysis consists of identifying, summarizing and evaluating the functions, structure, procedures and processes of the organization. Critical writing requires two steps: critical observation and critical writing. Both steps are missing in your critical analysis section. You are unable to apply your theoretical knowledge in real time situation and also not unable to relate theory with practice. You are unable to identify theorypractice gap.
Virtual University of Pakistan MC090407550
VIRTUAL UNIVERSITY OF PAKISTAN

THE INTERNSHIP REPORT Masters in Business Administration (Management)
MGTI619 - Internship Report-Management

With Air Eagle, Pakistan.
2011
Internship Report
Masters in Business Administration (Management) Virtual University Of Pakistan.

Name: Muddasir Aman VU ID: mc090407550 Cell: +92 322 500 83 91 E-mail: amman473@gmail.com
Company Name: Air Eagle Main Telephone Number: +92 51 55 90 226, 95 27 959
Mailing Address: Benazir International Airport near Flying Club Rawalpindi.
Email: info@aireagle.pk
Start Date for Internship: 01.11.2010 End Date for Internship: 31.01.2011
Report Date: July 13, 2011
Table of Contents
Scan Copy of Internship Certificate....................................................................................................5
Dedication
My Parents......................................................................................................................................7
Acknowledgement..................................................................................................................8 Executive Summary.........................................................................................................9-10 Overview of the organization.........................................................................................................

Introduction of organization..........................................................................................................11 Head Office Address ....................................................................................................................12
Product Lines..................................................................................................................13-16 Major Competitors.........................................................................................................18-21 Organization Structure.......................................................................................................22 Organization Hierarchy Chart...........................................................................................22

Comments on Organizational Structure........................................................................................23
Internship Activity Plan

A Brief introduction of the branch ...............................................................................................24 Numbers of employees working in branch ...................................................................................24 Starting and ending dates of Internship.........................................................................................24 Name of the Departments in which I got training and duration.....................................................25 Training Program ..........................................................................................................................26
Internship Activity Plan

a. Departments and duration ................................................................................................26-27
Analysis of Management Functions ......................................................................................

a. Planning ................................................................................................................................28 b. Organization ..........................................................................................................................28 c. Leading ..................................................................................................................................29 d. Controlling ............................................................................................................................29
Critical Analysis ..................................................................................................................31 Air Eagle Financial Reports..........................................................................................33-35 SWOT analysis & Financial Report.............................................................................36-37
Conclusion ...................................................................................................................................38 Recommendations ....................................................................................................................39 Reference & source used ........................................................................................................40 Annexes.........................................................................................................................................40
All rights reserved

Session: 2009-2011 The copy of this dissertation is not allowed except Permission from the author or Virtual University of Pakistan Muddsir Aman Mc090407550 Cell +92322-5008391 Email: amman473@gmail.com
Dedication
This Research paper report is dedicated to my wonderful parents, who have raised me to be the person I am today. You have been with me every step of the way, through good times and bad. Thank you for all the unconditional love, guidance, and support that you have always given me, helping me to succeed and instilling in me the confidence that I am capable of doing anything I put my mind to. everything. I love you! Thank you for
Acknowledgement
I surrender myself Almighty Allah who have created the universe and blessed me with strength, wisdom and courage to complete this difficult task. Countless salutation is upon Prophet MUHAMMAD (PBUH) who has guided the mankind the true path of life. It has been a great honor for me to be a student of MBA at Virtual University of Pakistan. Mr. Abdul Majeed (Manager HR/Operation) has been the ideal thesis supervisor. His sage advice, insightful criticisms, and patient encouragement aided the writing of this thesis in innumerable ways. I would also like to thank Abdul Hameed (Manager Finance) whose steadfast support of this project was greatly needed and deeply appreciated. I am deeply thankful to Mr.Ghulam Murtaza(Manager Admin) and I would also like to give thanks to Mr. Tahir Jalal Saleem( Manager Operation Cargo Services) who has helped me, encouraged me and co-operated with me during the whole session of my MBA. Squadron Leader, Faisal Amman, a most highly dedicated and committed person who not only helped me write this dissertation but also my mentor and management coach with vast solid concepts, notions and sophisticated mind. I am truly indebted to him. Lastly I would like to express my gratitude to my family members for their support during the completion of this study.
Executive Summary
Your executive summery does not fulfill the purpose. You are providing details of organization instead of summary of tasks performed, observation you have
10 made and application of management concepts you have experienced. The details of all these important aspects are missing.
Air Eagle is one of the best and only Air Cargo services companies not only in the Pakistan but across the globe, with the research, development and services in the air industry. It is a service company and has more than 50 employees with different branch offices across Pakistan. Air Eagle offers different types of Air Services across the world. Its providing cargo handling, passenger, in-bond and ex-bond facility to its customers. This is a local firm providing cargo services within Pakistan. Now its progressing across the boundaries to serve its customer globally. The target customers of the firm are Individual bulky cargo. The information about the field force and their responsibilities and duties are briefly mentioned in the report. Different types of Air Services strategies adopted by the company's management are discussed in detail. Air Eagle has not a huge set up as compared to PIA and Qatar airlines. It is not using any ERP system for accurate data analysis. Some factors in the firm like dressing policy and full fleet cargo handling services is good. There is even no proper communication system within the organization which is very crucial for customers update. Although the people hired very well trained but they dont know the current modern technologies in the air industry. In short, Air Eagle is not an Equal Opportunity Employer. The market share of the firm is 40% in the local air industry which is equal to 1.2% in international air industry. In contrast, PIA and other airlines has a very strong positioning and share as to communication, HR, Research & Development and cargo handling services.
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The report will also capture the interest of reader as it contains knowledge about different types of ailment and their precautionary measures. The project report contains a practical example of Air Services in which all the Management aspects regarding controlling, organizing, managing and staffing in the organization.
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Brief introduction of organization NATURE OF THE ORGANIZATION

Air Eagle established in 1991, this is a leading firm in air cargo services industry in
Pakistan which is dedicated to providing the worlds best solution for Air shipping , cargo handling, storage facilities and national carrier to airlift passenger and cargo on both
domestic and international destinations. Air Eagle possesses the General Aviation Charter License, International Air Transport Association (IATA) Code No."587" and International Civil Aviation Organization (ICAO) Code "EGA"
Air Eagle headquarters is strategically located at the Islamabad International Airport in

Islamabad, Pakistan overlooking its network offices at Karachi, Lahore, Sharjah and Agents Worldwide.
REGISTERATION
Air Eagle is registered with regulatory entities like IATA, FIATA and ICAO. This one and only cargo company in Pakistan which is duly registered for ISO9001 and OHSAS-18001.
SUCCESS FACTOR
Air Eagle one and only Cargo Company in Pakistan which is providing full fleet air craft in the industry as and when required. This is also providing health and safety services to the employees as well as customers.
INTERNATIONAL ALLIANCES
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Air Eagle enjoys exclusive alliances with world leading Air Cargo services in the in logistic and other allied segments.
Head office address
Benazir Bhutto International Airport, Near Flying Club Rawalpindi, Pakistan. Telephone: +92-51-5592240 +92-51-5592241 +92-51-5590226 +92-51-9527959 Fax: +92-51-5590232 E-mail:
Website
info@aireagle.pk
www.aireagle.pk
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Product lines (A complete range of products, services and solutions of the organization).
Air Eagle Fleets and Services
ANTONOV 12 (4L-VAL)
Specifications:
Maximum Payload: 18500 Kgs Maximum Take Off Weight: 61000 Kgs Cargo Hold Dimensions: 13.50 x 2.95 x 2.40 Metres Cargo door size: 3.10 x 2.34 Metres, closed by rear loading ramp. Noise category: Stage 3 Roof mounted gantry hoist 3000 Kgs max Internal winch 5000 Kgs max Maximum hold volume: 80 Cubic Metre Runway required for max. takeoff weight: 1800 Metres
ANTONOV 12 (4L-IRA)
Specifications:

Maximum Payload: 18500 Kgs Maximum Payload: 18500 kgs Maximum Take Off Weight: 61000 kgs Cargo Hold Dimensions: 13.50 x 2.95 x 2.40 metres Cargo door size: 3.10 x 2.34 metres, closed by rear loading ramp. Noise category: Stage 3 Roof mounted gantry hoist 3000 Kgs Internal winch 5000 Kgs max Maximum hold volume: 80 Cubic MetresRunway required for max. takeoff weight: 1800 Metres
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ANTONOV 26 (UC-26650)
Specifications:

Maximum Payload: 5,500 Kgs Maximum Take Off Weight; 24,000 kgs Noise category; Stage 3 Maximum hold volume; 198 Cubic Metres Runway required for max. takeoff weight; 2000 Metres
L-382B HERCULES
Specifications:

Length: 29.79 M Height: 11.66 M Wing Span: 40.41 M Empty Operating Weight: 33.06 Tonnes Maximum Normal Take Off Wight : 70.310 Tonnes Maximum Overload Take Off Weight : 79.380 Tonnes
The Boeing 737-300 (Joining soon)

Specifications:

Length: 33.40 M Height: 11.10 M Wing Span: 28.90 M Max Gross Take off 139,500 lbs (pax) Max Landing:114,000 lbs (pax) Max Taxi: 140,000 lbs (pax) Zero Fuel Weight:109,600 lbs (pax) Payload Weight:43,000 lbs Fuel Capacity:37,708 lbs Volume Main Deck:3,520 Cubic Feet Volume Lower Deck:1,068 Cubic Feet Main Cargo Door 140 x 86
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The Boeing 707 (Joining soon)

Specifications:

Wingspan: 130 feet (39.6 m) Length: 128 feet (39 m) Wing Area: 2,402 square feet (223 m2) Gross Weight: 160,000 pounds (86,184 kg) Cruising Speed: 550 mph (885 km/h) Range: 3,530 miles with reserves (5,681 km) Service Ceiling: 43,000 feet (13,106 m) Power: Four Pratt & Whitney JT3 turbojets of 10,000 pounds thrust each
AIRBUS A300 (Joining soon)

Specifications:

Maximum Payload: 171.4 Tonnes Maximum Take Off Weight: 170.5 Tonnes Fuselage Diameter: 5.64 Meters Maximum Cabin Width: 5.28 Meters Maximum Landing Weight: 140 Tonnes Bulk Hold Volume: 11,27 m3 Typical operating weight empty: 81.9 Tonnes Typical volumetric payload: 48.1 / 54.6 tonnes Maximum fuel capacity: 68,150 (44,400) Litres
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Y-12 (Joining soon)

Specifications:

Crew: 2 Capacity: 17 passengers Length: 18.86 m (48 ft 9 in) Wingspan: 17.24 m (56 ft 6 in) Height: 5.68 m (18 ft 7 in) Wing area: 34.27 m (368.9 ft) Airfoil: LS(1)-0417 Empty weight: 2,840 kg[5] (6,621 lb) Max takeoff weight: 5,300 kg (11,684 lb) Powerplant: 2 Pratt & Whitney Canada PT6A-27 turboprop, 462 kW (620 hp) each Maximum speed: 328 km/h (177 knots, 204 mph) at 3,000m (9,840 ft) (max cruise) Cruise speed: 250 km/h (135 knots, 155 mph) at 3,000m (9,840 ft) (econ cruise) Range: 1,340 km (723 NM, 832 mi) at econ cruise, 45 min reserves Service ceiling: 7,000 m (23,000 ft) Rate of climb: 8.1 m/s (1,595 ft/min)
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Competitors
FedEx Express
FedEx Express is a cargo airline based in Memphis,
Tennessee,
United States (USA) 1973
FedEx Express fleet

Airbus A300-600 71 Airbus A310-200/300 Boeing 727200 Boeing 757200
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Boeing 777F McDonnell Douglas MD-10-10 McDonnell Douglas MD-10-10 McDonnell Douglas MD-10-10 McDonnell Douglas MD-10-30 McDonnell Douglas MD-11 ATR 42-300/320 ATR 72200 Cessna Caravan 208B
DHL
DHL is an Express and cargo airline based in Bonn, Germany in 1969
Total Employees 500,000

DHL Aviation Fleet

Airbus A300B4-203F Airbus A300-600RF

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ATR 42-300F Boeing 727-200F Boeing 757-200SF Boeing 757-200SF Boeing 757-200SF Tupolev Tu-204-100C
Emirates Sky Cargo

Emirates Sky Cargo is an Express and cargo airline based in Dubai, United Arab Emirates Emirates Sky Cargo Fleet

Boeing 747-400F Boeing 747-400ERF Boeing 747-8F Boeing 777F
TNT
TNT is an Express and cargo airline based in Liege, Belgium in 1999 TNT Airways fleet

Airbus A300-600RF BAe 146-300

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Boeing 737-300F Boeing 737-300F Boeing 747-400ERF
TCS Courier
TCS is an Express and cargo airline based in Karachi, Pakistan in 1985
Total Employees 5000

TCS use FedEx , DHL, PIA and Air Blue fleets for Express & Cargo.
PIA
PIA is an Passenger, Express Karachi, Pakistan 1946
and cargo airline based in
Jinnah International Airport
Pakistan International Airlines Fleet

Airbus A310-300 ATR 42-500 Boeing 737-300 Boeing 747-200M Boeing 747-300 Boeing 777-200ER Boeing 777-200LR Boeing 777-300ER
Air Blue
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Air Blue is an Express and Islamabad, Pakistan 2003
cargo airline based in
Islamabad Stock Exchange Towers
Air blue fleet

Airbus A319-100 Airbus A320-200
Organizational structure
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O r g a n i z a t i o n a l Hierarchy chart
The organizational structure of Air Eagle Pakistan is becoming huge day by day because of diversification of environment, human resources and information technology. Air Eagle is taking steps to enhance its efficient and effective working in this competitive era by meeting needs and wants of its target customers within very short period of time at very convenient and affordable price range. We can see its organizational structure as below.
Comments on the organizational structure

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Air Eagle is a young Air Cargo industry in Pakistan and in the very short period of span, it gained its reputation and industry image by earning huge profit and leading a good hierarchy structure department wise as above. The Air Eagles hierarchical structure clearly defines each employees role within the organisation and defines the nature of their relationship with other employees and employer within the organization.

The Air Eagle has good departmental structure as compared to the competitors. In above organizational structure authority and responsibility are clearly defined. According to above organizational structure clearly defined promotion path. There are specialists managers (retired from Pakistan Air Force) and the hierarchical environment encourages the effective use of specialist managers If the Management feels the organizational structure not too effective, the management takes necessary actions to decrease the disadvantages of the chosen structure and to enhance its positive effects. Air Eagle organizational structure in the functional structure, mentioned above, the employees are working in departments based on what they are doing. According to above organizational structure is a decentralized structure and thus allows for flexibility and quick response to environmental changes. Sometime this Air Eagle organizational structure makes the coordination between different departments more difficult than others. Above the organizational structure does not support the exchange of knowledge between people working in the same profession.
During Internship My Activity Plan

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A brief introduction of the branch where you did your internship the
head office of Air Eagle is located at Islamabad airport, Shaheen Cargo Terminal Pakistan where I did my internship from 1st November 2010 to January 31, 2011.
Number of employees working in the branch

Air Eagle is a well managed and highly professional organization. It took step by the name of Shaheen Cargo which later on turned into Air Eagle. Now with a short period of time the total workforce is more than 50 people engaged in different disciplines from top to bottom. The organization holds foreign training secession for its caliber and enthusiastic employees. The organization spent millions of rupees on training programs for its employees and earned billion of rupees by this human investment. Air Eagle is an entity with highly skilled, qualified, educated, committed and honest workers from Pakistan Air force retired personnel. The environment here in the firm expresses and reveals the relationship like among the family members, a primary competitive advantage we can say it A Pakistan owned full fleet aircraft.
S t a r t i n g and ending dates

Starting Date of Internship: 01.11.2010 Ending Date of Internship: 31.01.2011 Duration of Internship: 3 months
Names of the departments in which I got training and the duration of your training
Administration and HR:
I have spent approximately 15 days in this department and got Admin and HR
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procedures and HR planning for policies and its implementations. I have also gained full knowledge of Local purchase and its database management. Requisition is generated on the basis of need and demand from the concern department. This requisition is evaluated and confirmed. Then procurement process is started.
I.T. Department:
By joining IT department, I have learned more about Intranet and database management which is being used by Air Eagle. IT department has developed a network among different computers. The main computer which is serving as a server is held with IT Manager. I spent here 10 days.
Accounts & Finance:

20 days are spent in this department to learn about accounts and finance. I learned huge knowledge of cash disbursement policies and how they manage the cash flow for all departments.
Operation
A very interesting and knowledgeable department where I knew how to manage supply chain activities how to handle the consignments in different stages of Supply Chain Management and how to store and safe the goods in different locations in the shed. I have spent 15 days in this department. Cargo comes and handled by trained staff and then stored in the warehouse according to the required rules. There are 6 hours shift in the operation department for 24 hours all the day long.
Sales & Marketing:

Sales & Marketing department was a cash department because all incomes come through this department by selling the product of Air Eagle. The sales are purely service oriented like cargo handling and storing which charges on the basis of the cargo weight per kg. the standard handling charges ranges from Rs. 500 to 2000. And other charges Rs. 5 to 10 per kg of the shipment. I have spent 15 days in this department.
CSD:
Customer Services Department is the crucial department of any organization because businesses run on the strength of customers relationship management. Strong relations create huge productivity and profitability. Customers complain and suggestions are recorded in the CSD database and followed up by the concerned department or persons. The complaints are received by telephone or via Emails. These complaints are forwarded to the concern department to serve and fix the problem. 15 days were spent in this department.
Distribution:
This is also important area of Logistics or Supply chain. I have spent 15 days
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to gain knowledge about handling, storage, inventory management and delivery of the goods by using database management. Physical and computer data was tallied to analyze the actual flow of the goods. Dead stock and Expired Stock is separately managed for problem solving and decision making. In the warehouse, there are number of segments where different type of the cargo is stored according to their nature. Fox example, perishable has a different location in the warehouse; fragile equipment has a different location in the warehouse. Gate pass is prepared for delivering the goods to the customers. The customer pays for the storage handling to the firm.
Training program
Detail description of the tasks assigned to you OR Detail description of the project assigned following are the task which are assigned to me for the duration of three months which were to accomplish in the given period of time:
Management of Admin and HR

02.11.2010 to 15.11.2010 Air Eagle is managing Admin department by effective ways. Director Admin is the head of this department and controlling all types of activities like, local purchase, repair & maintenance etc. Admin Manager who is controlling authority of the department under director. He reports to the Director about daily activities in the department. A database is managed to save all types of expenses and description of the heads to analyses the Admin activities and expenses.
Management of Database in IT
16.11.2010 to 26.11.2010 IT department is engaged in Networking, web development and database management for all departments. IT has designed and implemented different types of databases like, Inventory Management, Logistics Management system, Order processing system and customers database systems. I have also worked on all this ERP systems running in the organization.
Management of Accounts & Finance

27.11.2010 to 12.12.2010 In Accounts and Finance, Quick book is used to record all types of Income and expenses for analysis. I have learned to make entries using this accounting software.
Management of Logistics
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13.12.2010 to 28.12.2010 Logistics Management system is used to keep focus on current status of the upcoming shipments. we can track the status of the consignment by putting entries in the software. All types of expenses from origin to destination of the goods are recorded in this software.
Management of Sales & Marketing

29.12.2010 to 12.01.2011 Sales and Marketing has also its own database which is used to record customers detail, orders, target markets and received and pending amount against sales of the goods.
Management of Customer Services

13.01.2011 to 28.01.2011 Very intelligent department who record all types of complaints from customers and put them to the management to resolve by making decision depending on the nature of complaint.
Management of Operation
29.01.2011 to 13.02.2011 Goods are distributed after arriving consignments in the warehouse. Before delivering, orders are received from accounts department and processed accordingly on the terms and condition set by the concern department.
You have provided detailed information and functioning of departments (actually not required) but tasks/assignments/project/activities you have performed in the organization are missing (actually required). No one predict that any substantial training and learning opportunity which you have availed during your internship. Instead of making too much effort by writing details of activities of departments, you should provide contents which reflect your learning, skills enrichment and professional grooming.
You are providing contents reflecting the normal procedures which every organization adopts. At which stage you were remained involved in these activities are not obvious. For example if you have worked on ERP system of the organization then what you have learned, what you have explored, how much time you have spend, you use this software as Guest or they give you login and password. The details are required to convince that you have done substantial or not. Virtual University of Pakistan MC090407550
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Your role in each of above activity is not predictable. How one can evaluate your activities if those activities are not identifiable? You have spent a lot of time there but what tasks actually you have performed there is not predictable from your training program.
Analysis of Management Functions

The contents provided under Management Functions are insignificant. You are unable to understand the purpose of this section. Under this section, you are supposed to observe different management functions in the light of all concepts which you have learned during different courses. Section is helpful for the students to identify the management techniques used in the organization and see application of techniques which they have learned during their courses, and provide possible solution of management problems faced by organization. Providing the bookish description of each function is not required
There are many questions which are unanswered in you report. Few of those questions are given below.
What kind of planning orientation organization has; short, medium or long term planning, or contingency planning or goal-oriented planning or problem-solution oriented planning. What kind of decision making model is applicable in this organization? The decisions making is top-down or consultative or rationale or seven step mode ete? What type of organizational design is adopted by organization (bureaucratic, organic, flat, grid, network, teamwork etc.)? What type of departmentalization is observed in the organization (functional, product, customer or geographical)? Is span of control is narrow or wide? What kind of controlling technique is used in organization for monitoring purpose? Are standards are developed and communicated to employees? Is performance appraisal is subjective or objective? What techniques are in practice for appraisal purpose? What leadership style is actually in practice in the Virtual University of Pakistan MC090407550
30 organization? How top management behave with employees of organization? How top management motivate the employees of organization? etc
Planning
Organizations planning strategies Plans are made by using different types of information database like internet. Strategies are then made on the grounds of information collected through internet and marketing surveys. Decision making process Information is the life blood of any organization. Decisions are made on the basis of information previously collected and current market situation.
Organizing
Organizational design Departmentalization Air Eagle has various departments for different process in the organization to carry on the business transactions worldwide and national wise. All departments are focusing only on the relevant tasks assigned to it. Span of control Controlling is the crucial part of any organization. Different authorities have different control levels to make policies and implementation from top to lower management. Chain of command (Organizational Hierarchy chart)
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Centralization/Decentralization Powers are centralized and have with the top management. No employee has authority or freedom to make any decision about the activities whether its for the benefit of organization or not. Formalization Organization is totally formalized. There is no excuse if any body has casual dressing. Work specialization Every employee is specialized in its own working. For example; IT department is focusing on only software, web development and networking areas. Managing change and innovation Change in the organization create an environment where management take easy steps to make organizational change resulting in profitibiltiy and productivity. There is no any change in communication system they are using. Only simple Microsoft office and email being used in the departments. Managing IT and communication Air Eagle has simple communication channels to reach its suppliers and customers like, Internet, Telephone and other database which are web based.
Leading
Leadership style(s) Political styles are adopted in the organization. Some people in the organization are averse with behavior of the management. Power and politics Powers are used politically and handled the situation accordingly. Motivation Motivational level is very down due to strict policies and powers by the management. A bonus is announced once in a year to motivate the employees.
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Controlling
Controlling approach Political approach is used in the organization to handle different situations, like procurement of spares, stationary and other office material. Requirements from employees are not entertained much. Controlling standards Authoritative people and relations are used to be based for controlling standards for any issue in the organization as described in the controlling approach. Controlling of operations All activities specially Research and Development are controlled by powers of top management. The most senior official is delegated for this purpose to control the operation of the firm. Controlling of performance Performance is showed by giving benefits and incentives to the concerned departments to some extent set by top management. Controlling of information/knowledge Information are controlled through database management. Different gateways to access the employee activities, like physical monitoring, telephone calls on mobiles etc.
Critical analysis
No improvement has been observed in your critical analysis. Your critical analysis is insignificant. This analysis is not predicting your objective observation and reflecting your insufficient knowledge of management courses.
33 Your analysis is not in depth and detailed. You are unable to apply your theoretical knowledge in real time situation and also not relate theory and practice. You are unable to identify theory-practice gap You should also analyze their management policies/practices/functions in light of your knowledge of management. Analyze different practices of management critically. Analyze and discuss all the positive or negative points. You are required to do an analysis of the organization from a broader perspective.
In critical analysis section you are supposed to critically analyze the management functions of the organization. Try to identify the theory-practice gap, or misalignment of functions; for example if organization is centralize organization and leadership style is transformational or democratic which is contradiction with the concept of centralization i.e in centralize organization these type of leadership style can not work or allocation of resources are not appropriate or chain of command is too lengthy which delay the decision implementation or create noise (distortion of information) etc. This kind of objective observation is required and you are unable to do this.
Relate the theoretical concepts of Management with your practical experience during your internship with the organization. Execute an overall analysis of the organization and its future prospects. Objective of Critical Analysis The purpose of this analysis is to provide the result of this report writing and find out the solution of the problem under discussion. Critical Readings & Critical Writings Use of information technology: Records about daily attendance, flight operations, cargo handling is saved on files and sometimes in computers. The organization Air Eagle is not using an authenticated database system. It is providing simple information to its stakeholders using simple management information system. Everybody in the organization dont know the ERP system which is being used in most of the organizations in the air industry like PIA, Qatar Airline, Emirates airline which have not the most but better management information systems for getting and providing information for decision making. People in the organization are doing work on computers and only depending on the Emails, Microsoft office etc to provide and record information for their stakeholders. For instance, if Cargo is booked in Islamabad and go for Karachi, they drop a mail to Karachi office just to update for the booking and keep them vigilant by making a call or using an Email. They dont have computer records of booking cargo.
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Provision of Record: The record as described in the use of information technology they save with them is not able to provide accurate information which base for good decision making and problem solving because this is of manual nature. The record is of manual nature like hard copies of balance sheets, profit & Loss account, Income statements and so on, and the calculations based on manually maintained record does not give proper picture. Even they dont have back up of their record in the system in a systematic way like ERP, SAP system etc. Recruitment Policy: Air Eagle hires only retired PAF personnel which reveal the fact that they discourage the people who have talent and managerial abilities and skills but not hired because they are civilian. Most of the rival firms have equal opportunities like Pakistan International Airline, Qatar airline, Emirates Airline, Air blue airline which are boosting the talent strength in their entities. The rival firms advertise its opening in the newspapers and even online on its web sites or recruiting portal like rozee.pk. Provision of full fleet service not individual: The organization no doubt have a competitive advantage of providing full fleet aircraft to the client but it denies the individual as well as consolidated cargo for its stakeholders due to which the customers go to other way for getting services. This strategy loses the market coverage and market share and in result the organization could not position in the industry. Pakistan International Airline which the largest airline in Pakistan is providing all types of services; individual, consolidation, passenger cargo handling just to create market share and retain its customers. PIA airline is focusing on customer satisfaction strategy resulting high profitability and market growth. Awareness of competitors: If we dont know our competitors how can we enter and position into the market. Awareness about competitors is important factor to know the productivity and capabilities of the organization. Air Eagle staff dont know who are their competitors in the industry. While the staff of rivals firms are fully aware of the current as well as prospected competitors in the industry. Employees are limited to their task only. They are not told the timeframe and quality of the task. The management even dont review the task assigned to them. Hence the service delivery is not on time. The deliverables are slower than the rivals. Pakistan International Airline has a well designed database, fully automated communication system with full detail about its competitors. Lack of Storage Facility: The organization doesnt have proper storage facility for minus degree cargo or sensitive goods. They are using simple available storage area which doesnt meet the cargo requirements. The storage facilities in rival firms like Emirates airline, Qatar Airline and Pakistan International Airline are well equipped and sophisticated which enhance the productivities and increase the trust on customers resulting credibility and loyalty in the minds of customers. Qatar Airline has a cool room facility fully segmented which stores all types of cargo, like general cargo including equipment, material; and perishable cargo like foods, medicines and diagnostics kits having 2 to 8 degree centigrade.
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AIR Eagle Financial Reports Irrelevant contents

SHAHEEN AIR CARGO (AIR EAGLE) PVT LTD. BALANCE SHEET 06 and 07
Year 07
Share Capital Reserves Issued, Subscribed and paid-up capital (Accumulated loss) 5,000,000 (4,704,025) 5,000,000 (5,899,476)
Year 06
Fixed Capital Expenditure Operation Fixed assets Assets Subject to Financial lease
Year 07
645,178 2,630,847
Year 06
1,276,152 752,206
Due to Associated Undertaking-unsecured
7,061,243
6,400,459
Long Term Deposits (GOODS)
1,300,000
1,300,000
Liabilities Against Assets Long term Loan Current Liabilities (Liabilities Against Assets, Creditor Liabilities Taxation)
726,496 1,800,000
121,665
Current Assets 687,098 19,014,217 1,118,460 276,240 6,348,664 546,005 Stock of SAG Advances, deposits, prepayments Short term investments Cash and bank balance 9,589,661 15,600 6,522,203 17,550 1,990,139 12,500 7,445,010
Contingencies and Commitments 30,703,489 12,793,557 30,703,489 12,793,557
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SHAHEEN AIR CARGO (AIR EAGLE) PVT LTD. PROFIT AND LOSS ACCOUNTS 06 and 07
Year 07
Revenue Less operation expense Gross Profit Operation Expense 114,491,053 95,530,832 18,960,221 8,621,248
Year 06
52,708,397 46,115,025 6,593,372 39,625
Profit Before Taxation Profit After Taxation
1,767,905 1195450
58,015 5,315,427
Un-appropriate profit/(loss) brought forward Accumulate (loss) Carried forward
5.899,476 4,704,025
584,046 5,899,476
Earning Per Share-Basic and Diluted
2.39
(10.63)
SHAHEEN AIR CARGO (AIR EAGLE) PVT LTD. CASH FLOW STATEMENT 06 and 07
Year 07
Cash Flow From Operating Activities Operation Profit/ Loss Before Changes in working capital 2,210,728 4,514,677
Year 06
Change in working Capital Cash generated from/(used in) operation 2,297,933 33,902,704
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Cash flow from financing activities Net Cash (used in)/ from investing activities 3,065,615 (1,429,437)
Net decrease in Cash and Cash Equivalents Cash and cash Equivalents at the beginning of the year
922,808 7,445,010
29,828,017 37,273,027
Cash and cash Equivalents at the end of the year
6,522,203
7,445,010
SHAHEEN AIR CARGO (AIR EAGLE) PVT LTD. STATEMENT OF CHANGE OF EQUITY 06 and 07
Share capital Accumulated Profit /loss
(584,049) (5,315,427)
Total
Balance as end 2005 Less for the year
5,000,000
4,415,951 (5,315,426)
Balance as end 2005 Less for the year
5,000,000
(5,899,474) 1,195,449
(899,474) 1,195,449
Balance as end 2005
5,000,000
(4,704,025
295,975
SWOT Analysis
Clearly describe all the strengths, weaknesses, opportunities and threats.
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Remember that strengths and weaknesses are internal to the organization and represent its culture while opportunities and threats correspond to the environment outside the organization. Strengths are those qualities which distinguish or give an edge to the organization over other organizations. Weaknesses are the attributes of an organization that are harmful in achieving the objectives of the organization. Opportunities are external factors that are helpful in achieving the objectives of the organization. Threats are the external factors which could damage the performance of the organization.
Strength:
Security dressing: the dressing of security staff is well designed as compared to other organizations in the industry. Each person in the organization has the same dressing fully printed as per company rules and regulations. Denying the Code lead strict disciplinary action by the management. Not a strength Full fleet services: The organization has full fleet cargo service for the customers who want to book whole aircraft for their cargo. Its a competitive advantage over the rival firm. Other firms in the industry are not providing full fleet service to the individuals. Contradiction with the contents provided in critical analysis. Cooperative and healthy environment: Good and healthy environment create good productivity in any organization. Air Eagle enjoys such environment. The people in the organization are cooperative to each other. They follow the health rules lied down in OHSAS 18001. Although Air Eagle is not certified for OHSAS 18001 and ISO-14001 but enjoying the health and safety environment. Chronological manual record: All record about cargo and booking is available in hard copies. As discussed earlier, the firm maintains only manual record but its up to date. For every financial year, we can find yearly record from its beginning to date. Not a strength Already trained staff: The Company hires already trained staff from PAF market which increases the productivity and profitability of the organization. No organization in the industry do so, like PIA and Qatar have open market and they outsource their staff from the open market. As and when required strategy: The Company is using As and When Required strategy for cargo booking. For example agreement with TCS. It mean that Air Eagle give services to those customers who are ready to buy for some specific period, like 6 month or 1 year agreement. Security system: The security system in the organization is also well established and updated.
Weakness:
Communication system: The communication system is not good as they are using simple telephones and emails. While PIA and Qatar airlines are using ERP systems in their facility. Requirement policy for PAF personnel: This policy discourage the
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people who are living civilian life and not from PAF. Where as in PIA and Qatar airline are hiring staff from open market encouraging all sorts of people with good talents. Lack of storage Area/shed: The facility for storage of cargo is not capable or enough for sensitive goods. While in Qatar airline has a full-fledged storage facility for all types of cargo from general cargo to perishable cargo. Non awareness of competitors by the staff: Some staff is not aware about the competitors of the organization. They dont know their rivals activities in the air industry. Proper information unavailable: Sometimes proper information is not available from the staff due to poor record system. While in PIA and Qatar; ERP and other strong databases are being utilized to get and give accurate and authentic information to the stakeholders.
Opportunities: no particular opportunity is identified which can be availed instantly by this oranization.
Information Technology: There are lots of opportunities for using IT facilities in the market. IT has changed the fate of many of the organizations in the air industry. Modern database Systems: like ERP, SAP: ERP and SAP are enhancing the productivities and probabilities of the organizations in current times. Air Eagle should adopt this opertunity to gain market share in the air industry. All employees should be fully aware of the benefits and advantages of these accurate result oriented databases. Civilian talent and skills available in the market: There is also lot of civilian talent and skills other than PAF personnel in the market on low cost. Very competitive price these talents can be had from the open outsourcing in the industry.
Threats:
Competitors technology: The technology and modern communicating system in the competitors environment is a great threat for the organization. ERP system used by competitors: Most of the organization in the industry is using ERP system which has bad impact for the organization. Customers dissatisfaction: Customers of the organization are not satisfied with the current services. They want quality, low cost and protection of their goods.
Conclusion
In this section, you are required to describe the organization according to your evaluation/assessment in the light of critical and SWOT analyses.
Air Eagle Cargo air services is a young company in the air cargo industry in Pakistan which gained huge market growth in cargo services around the world. The organization falls in Virtual University of Pakistan MC090407550
40 number 1 in cargo market share which is up to 40% in Air Cargo Industry of Pakistan. There are 4 zones of Air Eagle say Center Zone, North Zone, South Zone and Middle East Zone which are fully engaged in covering the whole areas of Pakistan and world wide to create high market share. Air Eagle has built a new image in the Air Cargo industry for customers satisfaction. Only Air eagle providing full fleets air buses for Air cargo services on customer demand. The communication system is not good as they are using simple
telephones and emails and the technology and modern communicating system is a great threat for the organization and there are lots of opportunities for using IT facilities in the market. Limited budget is allocated for research purpose, although the research sometimes demands high investment due to which proper information for specific purpose could not be gathered.
Recommendations
In this section, you are required to suggest solutions for all the problems or discrepancies (you have pointed out in critical and SWOT analyses) found in the organization. Air Eagle should focus on workers diversification in terms of cultural values, languages and skills, so that efficient outcome can be gained while conducting research in air cargo services new techniques.
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The technology and modern communicating system in the competitors environment is a great threat for the organization, if Air Eagle use IT facilities in the market they compete the competitors. There is lot of space Improve current system because the valuable Customers of the organization are not satisfied with the current services.
Improvement in hierarchical structure system because the Organizational hierarchical structure does not support the exchange of knowledge between people working in the same profession.
The Recruitment policy only for Pakistan Air Force retired personnel. This policy discourage the people who are living civilian life and not from PAF.
Lack of storage Area/shed, the facility for storage of cargo is not capable or enough for sensitive goods. If Air eagle provide or improve the storage facilities for sensitive goods they compete their competitors and increase in market share
Reference & Sources used

In this section, provide all the references and sources in APA format that you have used for data collection in your Internship Report. www.aireagle.pk www.google.com www.wikipedia.com Also Official websites of different world wide Air Cargo Services.
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Out Sourcing Internal Meetings with sales department officials and workforce Internal Meeting with accounts department officials.
19. Annexes The Air Eagle Provide the all kind of information on their website. The Air Eagle Recruit only retired persons from Pakistan Air Force

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Virtual University of Pakistan MC090407550

VIRTUAL UNIVERSITY OF PAKISTAN

MGTI619 - Internship Report-Management

With Air Eagle, Pakistan.

Masters in Business Administration (Management) Virtual University Of Pakistan.

Report Date: July 13, 2011

Virtual University of Pakistan MC090407550

Internship Activity Plan

Internship Activity Plan

Analysis of Management Functions ......................................................................................

Virtual University of Pakistan MC090407550

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Virtual University of Pakistan MC090407550

Virtual University of Pakistan MC090407550

Virtual University of Pakistan MC090407550

Virtual University of Pakistan MC090407550

Virtual University of Pakistan MC090407550

Virtual University of Pakistan MC090407550

Brief introduction of organization NATURE OF THE ORGANIZATION

Air Eagle headquarters is strategically located at the Islamabad International Airport in

Head office address

Virtual University of Pakistan MC090407550

Air Eagle Fleets and Services

Virtual University of Pakistan MC090407550

The Boeing 737-300 (Joining soon)

Virtual University of Pakistan MC090407550

The Boeing 707 (Joining soon)

AIRBUS A300 (Joining soon)

Virtual University of Pakistan MC090407550

Y-12 (Joining soon)

Virtual University of Pakistan MC090407550

United States (USA) 1973

FedEx Express fleet

Airbus A300-600 71 Airbus A310-200/300 Boeing 727200 Boeing 757200

Virtual University of Pakistan MC090407550

Total Employees 500,000

Airbus A300B4-203F Airbus A300-600RF

Emirates Sky Cargo

Boeing 747-400F Boeing 747-400ERF Boeing 747-8F Boeing 777F

Airbus A300-600RF BAe 146-300

Boeing 737-300F Boeing 737-300F Boeing 747-400ERF

Total Employees 5000

Jinnah International Airport

Pakistan International Airlines Fleet

Air Blue is an Express and Islamabad, Pakistan 2003

cargo airline based in

Islamabad Stock Exchange Towers

Air blue fleet

Airbus A319-100 Airbus A320-200

Comments on the organizational structure

During Internship My Activity Plan

Number of employees working in the branch

S t a r t i n g and ending dates

Accounts & Finance:

Sales & Marketing:

Management of Admin and HR

Management of Accounts & Finance

Management of Sales & Marketing

Management of Customer Services

Analysis of Management Functions

Virtual University of Pakistan MC090407550