TABLE 1 AGE OF THE RESPONDENT

S.NO

AGE GROUP

NO OF RESPONDENTS

PERCENTAGE

1 BELOW 20 YEARS 2 20-25 YEARS 3 25-30 YEARS 4 ABOVE 30 YEARS 15 33% 18 24% 30 40% 12 16%

TOTAL

75

100

INTERPRETATION

From the above table it is clear that , 16% of the respondents were in the age group of less than 20 years , 40% of the respondents were in the age group of 20-25 years ,24% of the respondents were in the age group of 25-30 years , 33% of the respondents were in the age group of more than 30 years

CHART 1 AGE OF THE RESPONDENT

BELOW 20 YEARS 14%

ABOVE 30 YEARS 29%

20-25 YEARS 36% 25-30 YEARS 21%

TABLE 2 OCCUPATION OF THE RESPONDENT

NO OF S.NO OCCUPATION RESPONDENTS PERCENTAGE

STUDENT

25

33.3%

BUSINESS

25

33.3%

PROFESSION

19

25.3%

OTHER

06

8%

TOTAL

75

100%

INTERPRETATION

From the above table it is clear that , 33.3% of the respondents were students , 33.3% of the respondents were business as their occupation , 25.3% of the respondents were professionals, 8% of the respondents were other occpation.

CHART 2 OCCUPATION OF THE RESPONDENT

33.30%

33.30%

25.30%

8%

TABLE 3 INCOME GROUP OF THE RESPONDENT

NO OF S.NO INCOME GROUP RESPONDENTS PERCENTAGE

2000-4000

10

13.3%

4000-6000

13

17.3%

6000-10000

20

26.7%

10000 ABOVE

32

42.7%

TOTAL

75

100%

INTERPRETATION

From the above table it is clear that , 13.3% of the respondents were in the income group of2000-4000,17.3% of the respondents were in the income group of4000-6000,26.7% of the respondents were in the income group of 6000-10000, 42.7% of the respondents were in the income group of more than 10000 rupees per month.

ESP

42.70%

26.70% 17.30% 13.30%

TABLE 4 MARITIAL STATUS OF THE RESPONDENT

S.NO

MARITIAL STATUS

NO OF RESPONDENTS

PERCENTAGE

MARRIED

35

46.7%

UNMARRIED

40

53.3%

75

100

INTERPRETATION:

The above table shows that 46.7% of the respondent were married , 53.3% of the respondent were unmarried.

CHART 4 MARITIAL STATUS OF THE RESPONDENT

MARRIED

UNMARRIED

47
53

TABLE 5 QUALIFICATION OF THE RESPONDENT

NO OF S.NO INCOME GROUP RESPONDENTS PERCENTAGE

SSLC

2.6%

PLUS 2

11

14.7%

GRADUATION

51

68%

OTHER

11

14.7%

TOTAL

75

100%

INTERPRETATION

From the above table it is clear that , 2.6% of the respondents were completed sslc , 14.7% of the respondents were completed their plus two , 68% of the respondents were completed their graduation , 14.7% of the respondents were noted as others towards their qualification.

ESP

0.00%

60.00% 50.00%

40.00%
30.00% 20.00% 10.00%

0.00%

TABLE 6 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE SERVICE

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

42

56%

SATISFIED

17

22.7%

NOT SATISFIED

12%

DISSATISFIED

9.3%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 56% of the respondents were highly satisfied towards the perception on free service, 22.7% of the respondents were satisfied towards the perception on free service,, 12% of the respondents were neutral towards the perception on free service, 9.3% of the respondents were dissatisfied towards the perception on free service.

CHART EVE SATIS ACTI THE RESP E T TOWARDS

PERCEPTION ON REE SERVICE

56%

22.70% 12%

9.30%

TABLE 7 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON PAID SERVICES

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

18

24%

SATISFIED

29

38.6%

NEUTRAL

14

18.7%

DISSATISFIED

14

18.7%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 24% of the respondents were highly satisfied towards the perception on paid services, 38.6% of the respondents were satisfied towards the perception on paid services , 18.7% of the respondents were neutral towards the perception on paid services , 18.7% of the respondents were dissatisfied towards the perception on paid services.

CHART 7 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON PAID SERVICES

NEUTR L 19

S TISFIE 38

ISS TISFIE 19

HIGHLY S TISFIE 24

TABLE 8 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON INSURANCE PAYMENT

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

16

21.3%

SATISFIED

28

37.3%

NEUTRAL

21

28%

DISSATISFIED

10

13.3%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 21.3% of the respondents were highly satisfied towards the perception on insurance payment, 37.3% of the respondents were satisfied towards the perception on insurance payment, 28% of the respondents were neutral towards the perception on insurance payment, 13.3% of the respondents were dissatisfied towards the perception on insurance payment.

CHART 8 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON INSURANCE PAYMENT

NEUTRAL 28% SATISFIED 38%

DISSATISFIED 13%

HI HLY SATISFIED 21%

TABLE 9 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON ROAD TAX PAYMENT

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

32

42.7%

SATISFIED

19

25.3%

NEUTRAL

20

26.7%

DISSATISFIED

5.3%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 42.7% of the respondents were highly satisfied towards the perception on road tax payment, 25.3% of the respondents were satisfied towards the perception on road tax payment,, 26.7% of the respondents were neutral towards the perception on road tax payment, 5.3% of the respondents were dissatisfied towards the perception on road tax payment.

CHART 9 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON ROAD TAX PAYMENT

42.70

25.30

26.70

5.30

TABLE 10 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON VEHICLE LOANS

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

25

33.3%

SATISFIED

13

17.3%

NEUTRAL

26

34.7%

DISSATISFIED

11

14.7%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 33.3% of the respondents were highly satisfied towards the perception on vehicle loans , 17.3% of the respondents were satisfied towards the perception on vehicle loans, 34.7% of the respondents were neutral towards the perception on vehicle loans, 14.7% of the respondents were dissatisfied towards the perception on vehicle loans.

CHART 10 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON VEHICLE LOANS

NEUTRAL 35% SATISFIED 17%

DISSATISFIED 15%

HI HLY SATISFIED 33%

TABLE 11 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE SPARE PARTS

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

24

32%

SATISFIED

12

16%

NEUTRAL

22

29.3%

DISSATISFIED

17

22.7%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 32% of the respondents were highly satisfied towards the perception on free spare parts, 16% of the respondents were satisfied towards the perception on free spare parts, 29.3% of the respondents were neutral towards the perception on free spare parts, 22.7% of the respondents were dissatisfied towards the perception on free spare parts.

CHART 11 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE SPARE PARTS

32%

29.30%
22.70% 16%

TABLE 12 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

28

37.3%

SATISFIED

12

16%

NEUTRAL

24

32%

DISSATISFIED

11

14.7%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 37.3% of the respondents were highly satisfied towards the perception on behaviour of service persons, 16% of the respondents were satisfied towards the perception on behaviour of service persons,, 32% of the respondents were neutral towards the perception on behaviour of service persons, 14.7% of the respondents were dissatisfied towards the perception on behaviour of service persons.

TABLE 12 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS

DISSATISFIED 15% HI H LY SATISFIED 37%

NEUTRAL 32%

SATISFIED 16%

TABLE 13 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON SERVICE CAMPS

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

33

44%

SATISFIED

13

17.3%

NEUTRAL

22

29.3%

DISSATISFIED

9.3%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 44% of the respondents were highly satisfied towards the perception on service camps, 17.3% of the respondents were satisfied towards the perception on service camps, 29.3% of the respondents were neutral towards the perception on service camps, 9.3% of the respondents were dissatisfied towards the perception on service camps.

TABLE 13 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON SERVICE CAMPS

DISSATISFIED 9%

NEUTRAL 30%

HI H LY SATISFIED 44%

SATISFIED 17%

TABLE 14 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON EXCHANGE OFFER

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

21

28%

SATISFIED

30

40%

NEUTRAL

14

18.7%

DISSATISFIED

12%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 28% of the respondents were highly satisfied towards the perception on exchange offer , 40% of the respondents were satisfied towards the perception on exchange offer, 18.7% of the respondents were neutral towards the perception on exchange offer, 12% of the respondents were dissatisfied towards the perception on exchange offer.

TABLE LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON EXCHANGE OFFER

40%

28% 18.70%

12%

TABLE 15 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE HOME DELIVERY

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

25

33.3%

SATISFIED

28

37.3%

NEUTRAL

12

16%

DISSATISFIED

10

13.4%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 33.3% of the respondents were highly satisfied towards the perception on free home delivery, 37.3% of the respondents were satisfied towards the perception on free delivery,, 16% of the respondents were neutral towards the perception on free delivery, 13.4% of the respondents were dissatisfied towards the perception on free delivery.

CHART 15 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE HOME DELIVERY

DISSATISFIED 14%

SATISFIED 37%

NEUTRAL 16%

HI H LY SATISFIED 33%

TABLE 16 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON LOCALITY OF THE SERVICE CENTER

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

32

42.7%

SATISFIED

13

17.3%

NEUTRAL

27

36%

DISSATISFIED

03

4%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 42.7% of the respondents were highly satisfied towards the perception on locality of the service centre , 17.3% of the respondents were satisfied towards the perception on locality of the service centre, 36% of the respondents were neutral towards the perception on locality of the service centre, 4% of the respondents were dissatisfied towards the perception on locality of the service centre

CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON LOCALITY OF THE SERVICE CENTER

42.70% 36%

17.30%

4%

TABLE 17 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON REFRESHMENT NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTA E

OOD

53

70.7%

BAD

22

29.3%

TOTAL

75

100%

INTERPRETATION From the above table it is clear that , 2.6% of the respondents were in the income group of2000-4000,22.7% of the respondents were in the income group of4000-6000,38.7% of the respondents were in the income group of 6000-10000, 36% of the respondents were in the income group of more than 10000 rupees per month.

CHART 17 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON REFRESHMENT

71

29

 

!

TABLE 18 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BREAK DOWN SERVICE

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

26

34.7%

SATISFIED

20

26.7%

NEUTRAL

16

21.3%

DISSATISFIED

13

17.3%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 34.7% of the respondents were highly satisfied towards the perception on break down service , 26.7% of the respondents were satisfied towards the perception on break down service, 21.3% of the respondents were neutral towards the perception on break down service, 17.3% of the respondents were dissatisfied towards the perception break down service.

CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BREAK DOWN SERVICE

35.00% 30.00%

25.00%
20.00%

15.00%
10.00%

5.00% 0.00%

TABLE 19 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON DELIVERY AT PROMISED TIME

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

30

40%

SATISFIED

19

25.3%

NEUTRAL

16

21.3%

DISSATISFIED

10

13.4%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 40% of the respondents were highly satisfied towards the perception on delivery at promised time , 25.3% of the respondents were satisfied towards the perception on delivery at promised time, 21.3% of the respondents were neutral towards the perception on delivery at promised time, 13.4% of the respondents were dissatisfied towards the perception on delivery at promised time.

CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON DELIVERY AT PROMISED TIME

40%

25.30%

21.30%

13.40%

TABLE 20 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON HOSPITALITY

NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTAGE

HIGHLY SATISFIED

36

48%

SATISFIED

15

20%

NEUTRAL

14

18.6%

DISSATISFIED

10

13.4%

TOTAL

75

100%

INTERPRETATION

It can be understood from the above table that 48% of the respondents were highly satisfied towards the perception on hospitality, 20% of the respondents were satisfied towards the perception on hospitality, 18.6% of the respondents were neutral towards the perception on hospitality, 13.4% of the respondents were dissatisfied towards the perception on hospitality.

CHART 20 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON HOSPITALITY

HI H LY SATISFIED

SATISFIED

NEUTRAL

DISSATISFIED

"

13%

19%

48%

20%