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SOLUTION OVERVIEW
TO EN ABLE A CUS TOMER-CENTRIC ENTERPRISE,
YOU NEED A SOLUTION
mySAP CRM is powered by the SAP NetWeaver™ platform, an innovative integration and
application platform that enables change. SAP NetWeaver supports new cross-functional
business processes and helps to lower total cost of ownership by reducing the need for
custom integration and by offering complete life-cycle management for your solution.
It is also the foundation for Enterprise Services Architecture, the SAP® blueprint for
service-oriented business solutions, and helps align people, information, and business
processes across organizational and technological boundaries.
AS YOUR BUSINESS EVOLVES
“It was very clear that mySAP CRM would meet our
business needs and those of our customers. We needed
a portal solution that would give us a single, enterprise-
wide view into the services we provide for customers
and the information customers provide to us.”
Day & Zimmerman expects to realize a 56% internal rate of return through
reduced costs in excess of $9 million. The company achieved reductions
by increasing automation and information sharing and by eliminating costs
for software upgrades.
G AIN ENTERPRISE-WIDE EFFICIENCY
Service Planning & Customer Service & Resource Planning & Service Operations
Service Professional Services
Forecasting Support Optimization Management
Interaction Channel
Analytics Customer Analytics Product Analytics Marketing Analytics Sales Analytics Service Analytics
Analytics
C H O O S E T H E N E X T- G E N E R A T I O N C R M S O L U T I O N
adidas-salomon realized a 26% internal rate of return through cost savings by automating manual
processes, increased revenue from cross-sell and up-sell efforts, and improved productivity
among sales agents.
. . . TO EXTEND AND AUTOMATE BUSINESS PROCESSES
If you would like to know more about mySAP CRM – and find out how mySAP CRM can help your company
operate more efficiently and profitably – please visit: www.sap.com/crm.
www.sap.com /contactsap
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any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements
accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.