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Technology Management Professional with Over 15 Years Experience with Strong Skills in Global Data Center Management, Cost Containment Strategies, Data Security, IT Support, Customer Service, Engineering, Sales Engineering, PMO Leadership, and Employee Training & Development LEADER CUSTOMER-CENTRIC TEAM PLAYER GOAL-ORIENTED
E XE C U T I VE SU M M A R Y
Technology management professional with more than 15 years experience with strong skills in managing offshore data centers, implementing cost saving metrics, IT security and support, leadership and employee development, and project management Solid analytical, planning, and organizational skills to effectively analyze data and develop goals and plans to prioritize, plan, and organize project load and workflow Exceptional business management prowess involved in strategic planning, resource allocation and coordination, leadership technique, and methods to improve productivity Outstanding commitment to providing first class global customer service by assessing customer needs and providing need-based solutions while adhering to service quality standards Excellent written and verbal communication skills to successfully convey complex technical information to audiences from diverse backgrounds and at all organizational levels
Larry Herring larry.herring@inxi.com 909.575.9925 Page 2 Defined project scope of work, financial plan, project goals and deliverables, managed all aspects of project plans and budgets, identified required resources, assigned project tasks, and coordinated project staff to ensure successful completion of projects Tracked project deliveries, managed design of project documentation to monitor performance, and reported on project progress Resolved, traced, and escalated critical engineering issues to minimize project risk factors and resolve issues in real time on global basis to promote higher level of customer satisfaction Participated in acquisition of company that invented RAID technology, associated software, monitoring, and software packages and enhanced basic RAID to all forms of RAID technology with phone home capability in enterprise Oversaw information management architectures, sales engineering team, and project management office to provide high quality, integrated information systems that enable performance measurement and impact daily operations on global basis
Leadership
Managed, mentored, and motivated team of up to 42 direct reports including directors, technical managers, project managers, and team leads Planned, designed, and implemented training program for more than 800 information technology professionals that included needs-analysis, course selection, delivery, metrics, and cost savings to ensure high marks in training services and productivity Utilized paternalistic / hands-on management style to lead subordinates by example and empower team with guidance to establish customer-focused emphasis Administered design, development, and implementation of organizational well being program to focus on improving workplace satisfaction and driving overall client satisfaction by over 63%
P R O F E S SI O N AL E XP E R I E N C E
SENIOR PROJECT MANAGER INX VICE PRESIDENT, TECHNOLOGY SERVICES PATHWAYS CONSULTING GLOBAL DIRECTOR, TECHNOLOGY SUPPORT MTI August 2010 Present Woodland Hills, California October 2003 August 2010 Pasadena, California August 1991 October 2003 Anaheim, California
E D U C AT I O N
TECHNICAL DIPLOMA COMPUTER SCIENCE CONTROL DATA INSTITUTE
Ontario, California
SELECTED PROFESSIONAL CERTIFICATION, ASSOCIATION, & RECOGNITION Certified VMware Technical Sales Professional (VTSP 4), VMware NetApp Accredited Sales Professional (NASP), NetApp Certified Cisco Sales Expert (CSE), Cisco Proven Professional Sales Accreditation, EMC Member, Project Management Institute Nominee, Manager of the Year, MTI, 2001, 2002, and 2003 Recipient, Manager of the Quarter, MTI, 2002
T E C H N O L O GY
SOFTWARE: Microsoft Word, Excel, PowerPoint, Publisher OPERATING SYSTEMS: Wintel Vax/VMS NETWORKING: Cisco, VoIP, ethernet