RESEARCH DESIGN

TITLE OF THE STUDY A study on organization at [Karnataka state road Transportation Corporation]

Scope of the study

The scope of this report is restricted to central office, K H road, KSRTC Bangalore.

Objectives of the study

The project on organizational study at KSRTC to fulfill the following objectives To understand between theoretical and functional area realities. To know various functional areas of management. To know the corporate profile structure. To study the commuters perception towards KSRTC. To know the operations and performance of the company. To know the working environment of the company. To give valuable suggestions to the company.

Operational definitionzz
Organizations are not the physical structures rather they are people who work together to achieve a set of goals. .

RESEARCH METHODOLOGY
In delivery with any real life problem it is often bound that data of hand are in adequate and were becomes necessary to collect data that are appropriate, these are general ways of collecting the appropriate data which differ considerably in context of money, cost, time and other sources. Data collection Field observation. Secondary information. Websites of the company and other sources. Newspapers clips. Company Library.

Primary data
Primary data is a data originally collected for the first time. Primary data can be collected through a survey or observation.

Secondary data
Data which are not originally collected through but rather obtained from published or un- published sources. Company websites and other relevant sites, books, journals, magazines, Newspapers clips, company library source. . .

Limitation of the study

Due to the time constraint the survey study was limited to twenty respondents. The study was strictly oriented to the commuters within the Bangalore limits.

INTRODUCTION About Karnataka State Road Transport Corporation (KSRTC)

Karnataka State Road Transport Corporation (KSRTC), the implementing agency, was established in August 1961 under the provisions of the Road Transport Corporation Act 1950 with the objective of providing adequate, efficient, economic and properly coordinated road transport services. Three Corporations viz., BMTC, Bangalore from 15-08-1997, NWKRTC,

Hubli from 01-11-1997 and NEKRTC, Gulbarga from 01-10-2000 were formed out, on a regional basis, with KSRTC doing operations covering Southern Karnataka and interstate areas. KSRTC operates its services to all villages in the State, which have motorable roads. 92% of the villages in monopoly area (6743 out of 7298) and 44% in non-monopoly area (5158 out of 11789) have been provided with transport facility by KSRTC. At present it has one corporate office, 13 divisional offices, 62 depots, 114 bus stations, 2 bus bodybuilding workshops,1 printing press, 3 training Institutes and 1 hospital. It operates 6189 schedules with 6830 vehicles (including 103 hired private vehicles) covering 21.86 lakh Kms. and carries on an average 24.5 lakh passengers daily. About 30,318 employees are working in the Corporation. The ITS Project is proposed to be implemented at Mysore; the city located in the southern part of Deccan Plateau is a potent place, given its historical background and a salubrious climate for tourism. KSRTC services in Mysore cater to the population of the city which is over 2.2 million.
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INDUSTRY PROFILE
In the long haul, the world has become much smaller. The global transportation industry, hauling freight via trains, boats, planes, and trucks, is using state-of-theart telecommunications -- from Global System for Mobile Communications (GSM) satellites to radio tags -- to track cargo and ensure fast and secure delivery of shipments. But in addition to high-tech improvements, a simple metal box has been pivotal in unifying the world of cargo shipping.

With the changing economic scenario, factors such as globalization of markets, international economic integration, removal of barriers to business and trade and increased competition have enhanced the need of transportation. It is one of the most important infrastructure requirement which is essential for the expansion of opportunities and plays an important role in making or breaking the competitive

positioning.

Transport volumes in India remain much less than those in the developed countries. India has still to go a long way in strengthening its transportation network. The countries transportation network suffers from several inadequacies and, in particular it has little resilience to deal with unforeseen demands.

Transportation, like all industries is largely influenced by information and communication technologies with the focus being on knowledge of customer needs and value added services. Surface transport is provided by the Road and the Indian Railways (primarily for carrying low value bulk commodity, mostly for the government sector). Cargo Road Transport is entirely in the hands of the private sector. An estimated 1.2 million trucks (9 tons capacity) crisscross the country covering more than 80,000 kilometers of roads. In India road transportation is preferred for cargo movement, where flexibility of routing assumes importance. It

facilitates door-to-door delivery, overcoming unnecessary delays which normally take place in the other modes of transportation.

The transportation industry, which involves carrying passengers and freight, is among the largest employers in the world. The major divisions of the transportation sector are:

InfraStructure : This includes the construction and maintenance of roads, canals, terminals, stations,

depots and seaports. The ownership of transportation infrastructure could be public or private. Vehicles: It includes the development of various modes of transportation automobiles, trains, ships and aircrafts.

Operations: This encompasses the methods by which vehicles are operated. It also includes their financing and legalities. The primary mode of transportation in the early age was animal-driven carts. The Romans were the first to build paved roads. The development of cities across the world led to the growth of shipping.

Transportation Industry: Major Player

The major players of the transportation industry are: Railways: The US has the biggest railway network (approximately 240,000 kms). Other countries with vast railway lines are Russia (154,000 kms) and

Canada (72,961 kms).

Airways: The major airlines are British Airways, Lufthansa, Qantas, Cathay Pacific, Emirates, Air France-KLM and Southwest Airlines.

Shipping and logistics: The chief shipping companies are APM Maersk (TEU capacity: 2,031,886), Mediterranean Shipping Company (1,469,865) and CMA CGM Group (988,141). The transportation industry supports economic development by aiding the production and distribution of goods and services. Also, the industry assists in the propagation of ideas and knowledge by facilitating the movement of professionals.

The modes of road transportation in India can be broadly divided into three different segments two-wheelers & three-wheelers; cars & utility vehicles; and heavy & commercial vehicles. Through the

mid-1990s and into the 21st century, the face of Indian road transport has witnessed significant changes. The change was triggered by the economic liberalization in the early 1990s, which led to the entry of many global automobile majors such as Toyota, Hyundai, Ford, Skoda and DaimlerChrysler.

Until then, they had been barred from setting up manufacturing or marketing facilities in India since the government's restrictive policies aimed at protecting domestic automobile players. With superior quality and highly efficient product offerings from these companies, the domestic players felt the need to restructure their operations and come up with new product varieties.

The restructuring was aimed at different customer segments and attempted to match the quality and efficiency of global players. The intensified competition in various segments of the industry also led to trends such as affordable pricing, increased buyer incentives and attractive financing packages. These trends, coupled with the buoyant economy, favourable monsoons, urbanization and rising number of double income families led to drastic changes in customer preferences. This markedly changed the face of the two-wheeler and fourwheeler segments of the Indian automobile industry. Travel and Transportation forms the backbone of infrastructure the major sector of any economy. Millions of people and businesses rely on an extensive, inter-related network. The transportation industry is in an era of unprecedented change. Marked by unending demands for increased services and severely limited budgets for infrastructure, the industry faces continuous challenges. The travel industry is exploring new horizons in the way it does business, thanks to technology. Today, with the help of technology the travel industry is creating new propositions for its

customers - online booking, remote travel management, and new age CRM programs.

On the other hand, 3PL and Logistics provider industry that is heavily dependent on infrastructure set by transportation has been embryonic to offer greater scope and more complex solutions. Expansion of networks through rapid globalization with mergers and acquisitions amongst logistics providers and need to fulfill complex global contracts calls for higher performance through greater and deeper end-to-end integration and state of the art visibility tools. The underlying objective is, seamless flow of information across the complex and growing value chains, leading to effective and faster decision making which in turn leads to better transparency and visibility.

Image, Outreach, and Recruitment

The transportation industry is currently seeking to develop a pipeline of younger workers to help industry employers meet their workforce needs. Specifically, employers are looking to help high school, technical school and community college graduates successfully enter the transportation industry. In addition, industry employers are recruiting future workers through untapped

labor pools, which include dislocated workers, transitioning military personnel, veterans and individuals with disabilities.

Retention and advancement

To address entry-level retention among workers in transportation, the industry seeks to develop competency models and career ladders for future workers to demonstrate the viability of jobs in the industry. The industry is also

focused on management retention among experienced workers. Expanding access to training programs for incumbent workers is also a concern. To help workers gain the skills industry employers demand, the industry is developing effective partnerships between workforce investment boards and One-Stop Career Centers and developing training models and skill certifications to help close the skills gap.

Transportation in India is a large and varied sector of the economy. Modes of conveyance for transport of goods in India range from people's heads (on which loads are balanced) and bicycle rickshaws to trucks and railroad cars. The national railroad was the major freight hauler at independence, but road transport in India grew rapidly after 1947. Both rail and road transport remain important. The share of India's transportation investments in total public investment declined during the period from the early 1950s to the early 1980s; real public transportation investment also declined during much of that period because of the need for funds in the rest of the economy. As a consequence, by the early 1980s the transportation system in India was barely meeting the needs of the nation or preparing for future economic growth. Many roads, for example, were breaking up because of overuse and lack of maintenance; railroads required new track and rolling stock. Ports needed equipment and facilities, particularly for bulk and container cargo; and at many airports the national civil airlines needed supporting equipment, including provision for instrument landings. The government planned to devote 19 percent of the

Eighth Five-Year Plan (1992-96) budget to transportation and communications, up from the 16 percent devoted to the sector during the seventh plan.

Although there is a large private-sector involvement in transportation in India, the government plays a large regulatory and developmental role. The central government has ministries to handle civil aviation, railroads, and surface transportation. Counterpart agencies are found at the state and union territory level. Critical to improving the entire transportation sector in the late 1990s is the ability of the sector to adjust to the central government's national reform initiatives, including privatization, deregulation, and reduced subsidies. The sector must also adjust to foreign trade expansion, demographic pressures and increasing urbanization, technological change and obsolescence, energy availability, and environmental and public safety concerns.

With the changing economic scenario, factors such as globalization of markets, international economic integration, removal of barriers to business and trade and increased competition have enhanced the need of transportation. It is one of the most important infrastructure requirement which is essential for the expansion of opportunities and plays an important role in making or breaking the competitive positioning.

Transport volumes in India remain much less than those in the developed countries. India has still to go a long way in strengthening its transportation network. The countries transportation network suffers from several inadequacies

and, in particular it has little resilience to deal with unforeseen demands.

Transportation, like all industries is largely influenced by information and communication technologies with the focus being on knowledge of customer needs

and value added services. Surface transport is provided by the Road and the Indian Railways (primarily for carrying low value bulk commodity, mostly for the government sector). Cargo Road Transport is entirely in the hands of the private sector. An estimated 1.2 million trucks (9 tons capacity) crisscross the country covering more than 80,000 kilometers of roads. In India road transportation is preferred for cargo movement, where flexibility of routing assumes importance. It facilitates door-to-door delivery, overcoming unnecessary delays which normally take place in the other modes of transportation.

Company Profile:

About Karnataka State Road Transport Corporation (KSRTC)

Karnataka State Road Transport Corporation (KSRTC), the implementing agency, was established in August 1961 under the provisions of the Road Transport Corporation Act 1950 with the objective of providing adequate, efficient, economic and properly coordinated road transport services. Three Corporations viz., BMTC, Bangalore from 15-08-1997, NWKRTC, Hubli from 01-11-1997 and NEKRTC, Gulbarga from 01-10-2000 were formed out, on a

regional basis, with KSRTC doing operations covering Southern Karnataka and interstate areas. KSRTC operates its services to all villages in the State, which have motorable roads. 92% of the villages in monopoly area (6743 out of 7298) and 44% in non-monopoly area (5158 out of 11789) have been provided with transport facility by KSRTC. At present it has one corporate office, 13 divisional offices, 62 depots, 114 bus stations, 2 bus bodybuilding workshops,1 printing press, 3 training Institutes and 1 hospital. It operates 6189 schedules with 6830 vehicles (including 103 hired private vehicles) covering 21.86 lakh Kms. and carries on an average 24.5 lakh passengers daily. About 30,318 employees are working in the Corporation. The ITS Project is proposed to be implemented at Mysore; the city located in the southern part of Deccan Plateau is a potent place, given its historical background and a salubrious climate for tourism. KSRTC services in Mysore cater to the population of the city which is over 2.2 million.
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Karnataka- Indias 8th largest state has been the bustling hub of the Deccan plateau of southern India. A sprawling mass of land and water bodies stretched across1, 91,791 esq.; Karnataka extends from the east of India to the west.

Embellished with tourist spots galore, Karnataka is home to the Kannadigasnatives of the state who speak Kannada, the local language. It is also the producer of silicon, silk, and steel- the export wealth of the nation. Over 5.2 crore people populate this state in 26 districts.

Bangalore is the capital of this popular state and one of the countrys key industrial and business centers. Bangalore is known as Indias Technology Capital and, is rated among the ten hottest cities of the world by Newsweek, USA. Several defense and space organizations are located here. This is where Karnataka state road Transport Corporation (KSRTC) is headquartered with offices all over the state. ORIGIN AND GROWTH (1961-2008): Towards the peak of success Enjoying its position as Indias number one corporation in transportation, the KSRTC envisages the future and the present from the top. A birds eye view of this undertaking from its early beginnings in 1961 shows a determination to forge ahead and pursue new avenues towards progress.

The goal in view is to provide an economical solution for the comfort, safety, well being and convenience of the customer. No other transport corporation operates as many routes as KSRTC. None offers as many connections within Karnataka,

nor do any penetrate as deep as KSRTC within the state of Karnataka. KSRTC offers routes from every city within the state to major cities in its neighboring states.

KSRTC Set up under the Road Transport Corporation Act 1950 in the year 1961 with 1792 buses, KSRTC alone (excluding BMTC, NWKRTC, NEKRTC) possesses 5000+ buses as of June 2010 and is a wholly-owned Government of Karnataka undertaking, with the Government of India being a major shareholder.

OBJECTIVE OF THE STUDY:

The main objective of the organizational study is to enable us to gain an insight into the corporate world. The study enables us to understand the hierarchy of the organization, the functioning of the various departments, the policies and rules governing the activities of the organization and thus given us a brief idea about the strengths and weaknesses of the corporation.

KSRTC BMTC NWKRTC

NEKRTC

MANAGEMENT:

The amended RTC act 1982 provides for the management of the corporation by the Board of Directors. The Board of the Karnataka State Transport Corporation as on 31st March 2010 consisted of 14 directors. All the official and non-official directors are appointed by the State Government.

ADMINISTRATIVE SET UP:

Six new depots were established at Gowribidanur, Mulabagilu (Kolar division), Chamarajanagara (Mysore rural division), BNG-6 (Bangalore central division), Mudigere (Chickmagalur division) and mini depot (KBS division). Thus, at the end of the year under report the administrative set up of the corporation consisted of 11 operating divisions with 56 depots under its control, besides 2 regional

workshops, 3 civil engineering divisions, 1 printing press, 1 central training institute, 2 regional training institutions and 1 Hospital.

PASSENGER AMENITIES & FACILITIES:

The corporation has accorded high priority to provide increased amenities to the traveling public. As on 31-03-2011 there were 110 bus stations. Besides, there were 77 rural wayside shelters and 73 city pick up shelters. The long distance express and non-stop services were further augmented to meet the needs of the traveling public. In order to give more comfort to the traveling public Corporation has added Airavat and Mayura type of vehicles.

As on 31-03-2011 in all 1070 long distance routes were operated with route length ranging from 120 kms to 1078 kms. Besides, the Corporation operated 100 semi-deluxe, 257 Rajahamsa, 45 Mayura and 97 Airavat services.

BACKGROUND AND INCEPTION OF THE COMPANY

The KSRTC was set up under the Road Transport Corporation Act 1950 in the year 1961 with 1792 buses, KSRTC alone (excluding BMTC, NWKRTC, NEKRTC) possesses 5000+ buses as of June 2010 and is a wholly-owned Government of Karnataka undertaking, with the Government of India being a major shareholder

NATURE OF THE BUSINESS CARRIED.

In August 1997, KSRTC had a fleet of 10,400 buses, operating about 9500 schedules. After this KSRTC was divided into two corporations KSRTC and BMTC (Bangalore metropolitan transport corporation.) In November 1997, it was again divided into NWKRTC (North West Karnataka road Transport Corporation) was formed with its corporate office at Hubli. In August 2000 it divided into NEKRTC (North East Karnataka Road Transport Corporation) was formed with its corporate office at Gulbarga. Optimal efficiency enables all the four corporations KSRTC, BMTC, NWKRTC, and NEKRTC- to have a faster speedof-response to the transportation needs of the people of this state. The distinguishing feature of these

corporations is in its functionality: the cadres of officers are common, purchases are combined, and there are inter-representative Directors on all the Boards.

CORPORATE OFFICE: (10 Divisions)

Bangalore Central Bangalore Rural Kolar Tumkur Mysore Urban Mysore Rural Hassan Chikmagalur Mangalore Davangere

KSRTC is operating 5400 schedules covering 20.00 lakh kms carrying 25.00 lakh passengers everyday. KSRTC is serving 92% of the villages in monopoly area (7529 out of 7824) and 46% in non-monopoly area (5,616 out of 12,166) with transport facility.

INFRASTRUCTURE
one corporate office, 13 Divisional offices, 58 Depots, 108 bus stands and 5800 buses.

The Central office of the KSRTC is located in Sarige Bhavan, Shantinagar, Near K.H Road, and Banglore-27.

At the district level, KSRTC has divisional offices. Normally each division supervises 4 to 5 depots. A senior officer called Divisional Controller heads these divisions. At present, KSRTC has divisional offices at Davangere, Mangalore, Mysore, Tumkur, Kolar, Hassan and Bangalore. At Bangalore there are two divisional offices one for Rural and the other to operate on long distance routes. Similarly, there are two divisions in Mysore, one catering for city services and the other for rural areas.

THE ROAD AHEAD:

Holding the strong belief that accomplishments are a thing of the past, KSRTC has already set its sights on several more innovations and up gradation of existing programs in the future.

Though this road is well-traveled, the people of Karnataka can always look forward to new and creative ways from KSRTC to serve them with more comfort and convenience.

OWNERSHIP PATTERN:
The amended RTC Act 1982 provides for the management of the corporation by the Board of Directors. The Board of Karnataka State Road Transport Corporation as on 31st March 2011consisted of 16 Directors and one invitee.

Out of 16 Directors, fourteen are official and two are non-official Directors. The chairman and vice chairman are non official Directors. All the official and non official Directors are appointed by the State Government.

ADMINISTRATION:
During the year 2008-09, six new depots were established at Gowribidanur, Mulabagilu (attached to Kolar division) on 01-04-2008 and 01-08-2008 respectively, Chamarajanagar

(Attached to Mysore Rural division) on 02-05-2008, BNG-6 (attached to Bangalore Central division) on 26-12-2008, Mudigere (attached to Chikmagalur division) on 01-12-2008 and Mini depot (attached to KBS division) on 26-12-2009.

With this, the corporation had 56 depots under its network of operations over 11 divisions.

AWARDS AND RECOGNITION:

KSRTC has been recognized with the PARISARA AWARD from the Government of Karnataka for the year 2001-02 for its Environmental initiatives Golden Peacock Environment Management Award for Large service Industry Transport sector for 2003.Golden Peacock Eco Innovation Award 2004 for innovation of using Diesel particulate filters, Alternate fuels and water induction trials. Nomination has been filed for the Indira Gandhi Paryavarna Prashasthi; the same has been recommended & forwarded for consideration.

7-02-2000

Transport Ministers Trophy for lowest accidents record during the period, 1996-1999.

5-06-2002

Parisara Award 2001 by State Government.

02-09-2002

Safety Award for 2001-02 by the Central Institute of Logistics and Transport, India.

7-09-2002(2nd time)

Union Transport ministers Trophy for lowest accidents record during the period, 19972000.

15-11-2002

U.K. based prince Michael International Road Safety Award & Institute of road Traffic Education (IIRTE) Award 2002 for its contribution in building a positive road culture through safety attitudes & practices and towards reduction of road accidents in India.

31-01-2002

National Fuel Award for the year 2001-02 for the best km/ltr & outstanding contribution to the cause of conservation of petroleum product, from the petroleum conservation research association, Ministry of Petroleum and Natural Gas, Govt. of India.

16-02-2003

Golden Peacock Innovation Management Runners Up Award, 2002 in recognition of initiatives on innovations focused on the Areas of Management, Technology, Customer and Human relations by the institute of Directors, India. Golden Peacock International Winner Award, 2003 for Environment Management.

13-06-2003

1-07-2003(3rd time)

Union Transport Ministers Trophy for lowest accidents record during the period, 19982001.

30-01-2004(2nd time)

National Fuel Award for the year 2002-03 for the best improvement in Km/ltr from the petroleum conservation research

11-06-2004(2nd time)

Golden Peacock Eco Innovation Award, 2004 in recognition of the innovative efforts on the use of bio-fuels, fitment of diesel particulate filters and induction of alternative fuels to the buses.

11-06-2004(2nd time)

PCRA Award 2003-04 for best km/ltr.

INDUSTRIAL RELATIONS:
Meetings were held between Management and the Labour representatives in order to resolve the issues and demands of the Labour and to maintain harmonious relations. The corporation continued to extend all facilities to the workmen for the development of cultural and sports activities. The corporation also continued to extend medical, housing and other welfare benefits.

COMPETITORS:
Competitors for KSRTC in all over Karnataka are private travel agencies those are:

VRL Durgamba travels SRE Mahesh travels Sharma travels. And other private agencies.

SERVICES PROFILE:
SEMI DELUXE BUSES GRAMEENA SARIGE

AIRAVAT

RAJAHAMSA

MAYURA

Corporation has done an innovative

Karnataka Saarige

Constructed on 210 WB Chassis. Body built by Regional Workshops, Bangalore and Hassan. Chassis fitted with all Weveller suspension. Fitted with Improvised passenger seats of 55 seating capacity with 3x2 configurations.

Fitted with single windshield laminated glass.

The interiors are with aluminum sheet panel. The exterior is painted with 2K-solid paint. Constructed on Tata 210 WB Chassis fitted with 125 HP engine. Bus body structure is fabricated with composite materials consisting of mild steel angles and wooden reapers to strengthen the structure.

Passenger door is located behind the front axle. Emergency exit is provided behind the Rear Axle at right hand side of the bus.

The FRP, Show Grill, Bumper with Cowl are of FRP which has excellent finish to enhance the aesthetic of the bus. The front and rear shape of the bus is of Aero Dynamic design to improve the fuel efficiency.

Formica sheets are used for interior roof and stainless steel for Truss paneling and window finishers to enhance the aesthetic of inside the bus.

Decorative lights are fitted inside the bus. Ergonomically designed 56 passenger seats of 3x2 configuration fitted in the bus. These seats are provided with additional foam covered with velvet cloth and head rest covers to enhance the comfort of the passengers.

Interior Hat racks are covered with same velvet cloth used for passenger seats to match the interiors.

Saloon flooring is provided with water proof densified diamond shape Plywood and aluminum wearing strips are laid on the gang way.

FRP and Resins are used for Roof Top to avoid the water leakages. The bus is painted with 2K P.U. Metallic paint with clear coat. The net weight of the bus is 8850 Kgs. (Conventional Karnataka Saarige bus net weight is 8400 Kgs.)

Rajahamsa Executive Bus

Constructed on Ashok Leyland 244 WB Chassis fitted with 165 HP Engine.

Body built by Regional Workshop & outside agencies also.

Chassis fitted with all Weveller suspension Fitted with Improvised Hi-Tech Reclining passenger seats of 43 seating capacity with 2x2 configurations.

Provided sound proof Driver partition. Fitted with single windshield laminated glass. The interiors are covered with rexine cloth. The exterior is painted with 2K-PU metallic paint.

Sheetal

Constructed on Ashok Leyland 244 W.B 174 H.P Chassis. Fitted with all Air Suspension for comfortable journey. Provided with 36 kw Air conditioner of Trans ACNR make. Ergonomically designed 60 passenger seats of 3x2 configuration. Provided with Air console for each passenger seats. Painted with pleasing color and attractive graphics. Aesthetically designed interior. Emergency door is provided.

To facilitate common traveler with Air Conditioned facility KSRTC introduced Air Conditioned Karnataka Saarige Mofussil Bus branded as Sheetal. This vehicle is operating between Bangalore Mysore sector on trial and is widely appreciated by the traveling public. In view of the good response Z by the travelers KSRTC has planned to induct 30 more such buses during the year 2007-08. KAVERI Medium floor City Bus under "JnNURM.

222 Wheel Base, BS III Leyland Semi Low-floor chassis having 165 HP Engine.

With rear Air Suspension and front Rubber ended suspension for greater travel comfort.

Body constructed in line with Automotive Indian Standards (AIS-052) and recommendatory Development. Urban Bus specification of Ministry of Urban

Bus body constructed in Regional Workshops, Kengeri, Bangalore. Semi Low-floor bus have saloon flooring at 875mm from ground level with 2 steps instead of 3 steps as compared to conventional city Bus.

Will be provided with Global Positioning System (GPS) for monitoring the movement of the vehicle by the corporation and to facilitate the passengers regarding availability of vehicle at different stops i.e., Passenger Information System (PIS) (under GEF program).

Wider LED display electronic display boards at front, rear and at top of service door having a capacity to store minimum of 100 routes and route numbers with provision to display both in Kannada and English languages.

2 numbers of Roof Hatches cum Emergency exit with integrated ventilation unit having an inbuilt electrical motor driven fan to ensure movement of fresh air inside the vehicle.

Emergency door of full length with sufficient accessing passage for easy exit.

Ergonomically designed foam padded plastic moulded passenger seats of pleasant color. Seating capacity 41.

Light green tinted wider window glasses and louver glasses for aesthetics and greater visibility and ventilation for the passengers.

Volvo type front windshield glass and wider delight bay glass in front of driver door for aesthetics and greater visibility for the driver.

2 numbers wider service doors with pneumatically operated out-swing doors to facilitate easy access for even physically challenged persons.

Elegant Body design with attractive painting color scheme and graphics.

Corona AMBAARI

Brand Name: The Bus is named as "AMBAARI" means comfortable & luxurious journey on the top of an Elephant.

Body and frame: Corona bus is an all steel integral monocoque construction Spines to and has carry two load important carrying structural members: and

member

Exterior cage which is integrated with spine to have a unique single piece monocoque structure.

The entire structure is made up of rectangular steel tubes. The structure has comparatively high impact strength.

Engine: The bus is fitted with 160 Horse power Cummins engine at the rear end so as to reduce noise pollution inside the bus saloon. The rear engine ensures reduced transmission loss. Larger flaps are fitted at rear end and at sides for better accessibility and maintenance of the engine.

Air suspension: Fully independent front Air suspension are provided which carries double link wish bone at both left and right independently supported to the structure by silent bearings. The rear end is provided with an independent single wish bone structure which is pivoted to the body structural spines with rubber mountings for comfortable travel. The Air suspension provides bump free travel to the passengers.

Passenger saloon: The passenger saloon is provided with ultra modern interiors, Happich imported hat racks to carry light luggage, comfortable reclining hi-tech passenger seats, imported floor carpeting, high mounted TV to have better viewing pleasure for passengers.

Front show and wind shield: The bus is provided with improved front show and wind shield to have better aero dynamics and fuel efficiency. Better visibility and safety. Single piece front cowl gives better insulation

and avoids dust entry into the cabin and also help in reduction in noise pollution.

Luggage space: The bus is provided with excellent under slung luggage space (approximately 11 cubic meters) to carry more luggage of passengers and also better road holding with lowered centre of gravity. Loading and unloading of luggage is very easy as the luggage space is much nearer to the ground.

Brakes: The Braking system provides safe and reliable braking with dual circuit full air brakes. Condenser cum water separator is provided in addition to the air dryer to enhance life and performance of brake system. Automatic slack adjuster are provided to enhance the braking efficiency.

Seats Configuration: Fitted with 44 passenger seats with 2x2 seating configuration. The seats are comfortable with reclining mechanism.

Exteriors: The bus is provided with all aluminum doors and stretched galvanized panels. The panels are painted with polyurethane based premier high solid 2k paints with colorful graphics.

Body and frame: Corona bus is an all steel integral monocoque construction and has two important structural members:

Spines to carry load carrying member and Exterior cage which is integrated with spine to have a unique single piece monocoque structure. The entire structure is made up of rectangular steel tubes. The structure has comparatively high impact strength.

Engine: The bus is fitted with 160 Horse power Turbo charged & Inter cooler Cummins engine at the rear end so as to reduce noise pollution inside the bus saloon. The rear engine ensures reduced transmission loss.

Air suspension: Fully independent front Air suspension with double link wish bone are provided at both left and right side independently and

supported to the body structure. The rear end is provided with Air suspension with an independent single wish bone structure pivoted to the body structural spines with rubber mountings for comfortable travel. The Air suspension provides bump free travel to the passengers.

Passenger saloon: The passenger saloon is provided with ultra modern interiors, reading lamps, comfortable sleeping berths & imported floor carpeting.

Air conditioner: Branded carrier make AC 353 model air-conditioner with excellent cooling effect is provided to make the journey comfortable.

Front show and wind shield: The bus is provided with attractive front show and wind shield to have better aero dynamics and fuel efficiency. Better visibility and safety. Single piece front cowl gives better insulation and avoids dust entry into the cabin and also help in reduction in noise pollution.

Luggage space: The bus is provided with excellent under slung luggage space (approximately 8 cubic meters) to carry more luggage of passengers and also better road holding with lowered centre of gravity. Loading and unloading of luggage is very easy as the luggage space is much nearer to the ground.

Berth Configuration: Fitted with 32 passenger berths with 2x1 configuration. The berths are comfortable and upholstered with PU cushions.

Exteriors: The bus is provided with all aluminum doors and stretched galvanized panels. The panels are painted with polyurethane based premier high solid 2k pearl white paints with colorful graphics.

Vision: Clear window glasses are fitted.

Airavat

Full Air Suspension on all four wheels for comfortable journey. 45 Ergonomically designed Executive Passenger Seats, Luxurious and Comfortable reclining seats.

LCD TV provided for passenger entertainment Four Emergency Exits and one Emergency Door provided on right hand side of the bus for more safety to passengers.

Light Green Tinted Toughened Glasses provided for clear vision. Mobile and Lap Top chargers are provided for passengers use. Front panel design modified to increase the driver vision area and aesthetic look of the bus.

10 Cu meter luggage spaces under the passenger seating area. Computerized Speed control. CRDI Ignition system.

Volvo VAIBHAVA low floor city bus

Volvo D7E engine offers 290 hp power and complies to Euro III norms. Fitted with fully automatic transmission with torque convertor on the first stage with built-in retarder.

Full air suspension offers high level of comfort to passengers & electronically controlled suspension provides precise regulation of the ride height and kneeling.

Fitted with electronic brake system with built in retarder. Comfortable driver environment designed with good road visibility, adjustable steering and driver seat.

Electronically controlled dashboard provides diagnostic information to the driver and the support centre.

All wheels are equipped with disc brakes with EBS5. Provides 40 ergonomically designed plastic moulded padded seats.

Music system is provided for the entertainment and live information on FM radio networks.

The LED destination boards display clearly the routes and destination for passengers view.

Elegant body with pleasing colors painted with premium 2 K polyurethane paints and with graphics.

Air conditioned which soothes the passengers in the city ride.

Mercedes-Benz bus

The 12 meter length bus is built on 0 500 R 1830 chassis developed exclusively for passenger transport.

Full Air Suspension ensures superior comfort and safety to meet the needs of the passengers.

The vehicle is fitted with "Carrier" make Air conditioning system which enhances the comfort level of the travelling public.

45 ergonomically designed executive passenger seats, luxurious and comfortable reclining seats are provided.

The bus is with pleasing interiors and night lamps. Twin LCD TV screen are provided for passenger entertainment Four emergency exits provided on either side of the bus for more safety to passengers.

The window glasses are toughened and provide clear vision to the passengers.

Front panel is designed to increase the driver vision area and aesthetic look of the bus.

10 Cu meter luggage space is provided under passenger seating area. Electronic fuel Injection management OM 926LA engine presents 305 HP (output) and 122 mkgf (torque) for better fuel utilization.

The engine complies with Euro-III emission standards.

Volvo 6x2 Multi Axle Inter City bus

The 13.8 meter length fully built bus developed exclusively for passenger transport. The said buses are provided with multi axle which enhances the comfort level for long distance travel.

Full air suspension, fitted with two air bellows in the front and six air bellows in the rear to offer a high degree of ride comfort. This bus is provided with good branded carrier make air-conditioner with excellent cooling effect to make the journey comfortable & cool.

This bus is provided with 53 nos. ergonomically designed executive, comfortable, reclining luxurious passenger seats.

The passenger saloon is provided with ultra modern interiors, reclining hitech passenger seats, imported floor carpeting, and high mounted 2 LCD TVs of 26 & 17 to have better viewing pleasure for passengers.

Emergency door is provided on right hand side of the bus for more safety to passengers.

SThe window glasses are toughened and provide clear vision to the passengers.

Front panel is designed to increase the driver`s vision area and aesthetic look of the bus.

10 Cu meter luggage space is provided under passenger seating area.

KSRTC is having a fleet of around 5000 buses in 53 depots coming under 10 operating divisions. The fleet of the corporation comprises of:

Karnataka Sarige Mofussil and City type Buses Grameena Sarige: Mini Buses Semi Deluxe Buses Deluxe Buses Rajahamsa Buses Mayura Air Conditioned Buses Airavat- Volvo International Class Luxury Buses

KSRTC is exceptionally well-connected throughout Karnataka and to all the major Cities in its neighboring States. Mumbai, Pune, Shirdi, Chennai,

Hyderabad, Goa, Cochin, Trichy, Tirupahthi, Madurai and various other places have direct buses from/to Bangalore.

A broad range of services from KSRTC enable people to travel across the state and outside it, in a seamless flow of comfort, safety and speed, within their budget. The choice of services available range from traveling in world class AC Volvo Buses,

Mayura AC Buses, Ultra Deluxe Buses and many other for city services and suburban services. Each bus carries the colour scheme of the services category it belongs to.

VISION.
Happy Commuters Clean Environment Satisfied Employees

MISSION.
To provide Economic, To provide Reliable, To provide Environment friendly, To provide Courteous, To provide Safe, To provide Transport services to commuters.

OBJECTIVES.
To modernize, upgrade and improve facilities. To achieve better quality in its services. To get the ISO certification.

QUALITY POLICY
Centralized Control Room Initiative is to monitor and manage security and traffic related activities of the KSRTC from a designated centralized Control Room on day to day basis. The initiative is first of its kind in State Transport of Undertakings. Information on various issues which affect the bus

operations viz., Accidents, break downs, Union activities, strikes, agitations, dharnas are received at this centre and the information received is passed on to the concerned field level officers to rush to the spot and manage from the site.

KEFWS - KSRTC Employees Family Welfare Scheme. An Insurance Scheme to help the dependents of the deceased employees to sustain the family even after the death of the employee. An Insurance Scheme namely KSRTCs Employee Family Welfare Scheme has been introduced in KSRTC w.e.f 01.02.2008 to help the dependents of the deceased employees to sustain the family even after the death of the employee for an assured sum of Rs.3.00 lakhs in case of death of an employee..

PM&HLC- Preventive Medicine and Healthy Life Style Clinic. The Karnataka State Road Transport Corporation has established a Preventive Medicine & Healthy Life Style Clinic to provide the facility of regular medical checkup for its staff mainly Drivers, Conductors and Mechanics at the Corporations Hospitals, at Jayangar, Bangalore from 28.01.2005.

WAPPA-Workplace Alcohol Prevention Programme and Activity. Workplace Alcohol Prevention Programme and Activity (WAPPA), the unique preventive vigilance programme of the Karnataka State Road Transport Corporation was designed to assess the need and implement a programme of Anti Alcohol Policy in the public transport organization

Multiplexing in buses: KSRTC is the first State Transport Undertaking (STU) in India to start a trial fitment of multiplex wiring system in 05 buses.

Passenger Information System & bus related ITS: KSRTC is the first STU in India to have GPS/GPRS based passenger information and bus related Intelligent Transport System in its vehicles.

BOARD OF DIRECTORS DURING THE YEAR [As on 13-03-2011]

Sl. No. 1

Name & Address

Official/nonofficial

Sri. R.ASHOKA

CHAIRMAN

Honble minister for Transport, Government of Karnataka, KSRTC, central office Bangalore-560027. 2 Sri. JAGGESH Vice chairman & managing director, KSRTC, Central office, Bangalore-560027. 3 Sri. S.K DASH.IAS Joint secretary (T) depot.of Road transport highways, government of India, No.1. Sansad marg, Parivahan Bhawan Newdelhi-110001 4 Sri. B.A. CHOUTINO,IAS Metropolitan Commissioner, BMRDA Govt. of Karnataka,No.1,Ali Asker road,

[non-official]

VICE CHAIRMAN [non-official]

DIRECTOR (official)

INVITEE (official)

Bangalore-52

Sri. D. VENKATESHWARA RAO, IAS Principal secretary to government, Dept of public enterprises,

DIRECTOR (official)

SRI.I.S.N PRASAD, IAS Secretary to Honble Chief Minister, Government of Karnataka, Bangalore -560001

DIRECTOR (Official)

Sri. M.K.SHANKARALINGEGOWDA, IAS Secretary of Government, Transport department, Govt. 0f Karnataka, Bangalore-560001.

DIRECTOR (official)

Sri. SIDDAIAH, IAS Commissioner, BDA,

DIRECTOR (official) DIRECTOR

Bangalore. Sri. GAURAV GUPTA, IAS

Managing Director, KSRTC Central office Bangalore-560027. 10 Sri. SYED ZAMEER PASHA, Managing Director, BMTC, Central Office, Bangalore-560027. 11 Sri. M. ABDUL SALEEM, IPS Director, [Security & vigilance] KSRTC Central office Bangalore. 12 Sri. MAAZAHMED SHARRIFF, KAS Director (Personnel &environment], KSRTC, Central Office, Bangalore-560027 13 Sri. A.N. PATIL, KAS Managing Director, NWKRTC, Central Office Hubli.

(official)

DIRECTOR (Official)

DIRECTOR (Official)

DIRECTOR (Official)

DIRECTOR (Official)

14

Sri. SHANKAR PATIL, KAS Managing Director, NEKRTC, Central office, Gulbarga.

15

Sri. HEMARAJU Director[Tech] KSRTC, Central Office, Bangalore.

16

Sri. K.A. RAJKUMAR, Director[operation] KSRTC, Central Office, Bangalore-560027.

Facilities at KSRTC Bus Stations All transport facilities under one roof, Modern High-Tech Bus stations, Drinking Water, Seating Arrangements, Modern Toilets, Canteen Facilities, Reservation Counters, Pre-paid taxi, ATM facilities, Pre-paid auto rickshaw, Dust-proof Parking Area, 2 and 4 Wheelers Parking Facility, Digital Display and Intelligent Transport System, Public Addressing System, Commercial Establishments and Offices, Tourist Information System, Crew Rest Room and Modern Lighting Facilities.

AWARDS AND RECOGNITION

 KSRTC bagged Earth Care Award for Excellence 2010 in climate change Mitigation & Adaption for: Improvement in fuel efficiency of the Vehicles. Substantial reduction in the consumption of diesel.

Billionth South Asia Awards 2010 KSRTC project AWATAR:Mobile booking has been recognized as innovation in mobile content and application for masses and awarded Billionth South Asia Awards 2010 Congress 23-6-2010 KSRTRC Bags Golden Peacock Eco Innovation award 2010 for successful implementation of the unique project of ethanol Blending of diesel taken up by KSRTC in over 20 Depots involving more than 1000 buses 28-5-2010 Golden Peacock Award innovation product/Service 2010 for Successful implementation of web based passenger reservation system award 16-1-2010. Urban Mobility India 2009 the award was presented for excellence in urban Transport project under JN-NURM initiative for the year 2009 for implementation automated electronic Driving Test System for Recruiting of Diver risk.

FUTURE GROWTH OF KSRTC Stations on the outskirts, Trials of Hybrid Vehicles and Satellite Bus stand Induction of Bharat Stage III Vehicles, New Depots for Volvo buses and maximum no. of Volvo buses is used by the KSRTC only. Use of Bio Fuels with HSD on 10% mixes with an enzyme Additive to replace Increasing the new route facilities for rural area.

WORK FLOW MODEL (End to End)

ORGANIZATION STRUCRE
Chairman
Managing Director

Director of S&V

Director Personnel General manager Traffic

Director Technical

Chief a/cs officer & Financial advisor

FINANCIAL DEPARTMENT

The department functions under the supervision and direction of the Chief Accountant Officers in the central Office. For the concurrent security of transactions taking place in the various territorial units of the organization and Accounts Branch has been established in each unit, which is in charge of an Assistant Accounts Officer assisted by accountants with necessary clerical staff.

The Assistant Accounts Officer is under the administrative control of the unit head in matters relating to audit and accounts; he is guided by the instructions issued by the Chief Accounts Officer.

The financial results of the Corporation and the salient feature of the financial management during the year 2008-09 are detailed in the following paragraphs.

CAPITAL STRUCTURE:

The capital contribution of the Corporation consists of contribution from the participating govt.viz, the state and union governments. The Corporation in order to provide more transport infrastructure facilities to the commuters had requested

the government to provide sufficient capital for its projects under the infrastructure development program. The govt. has considered the request of

the Corporation and released a sum of Rs. 13.00 cr. Further funds were also raised from Commercial Banks for purchase of new buses.

CAPITAL EMPLOYED

Amount

[Rs. in lakhs] State Government equity Capital Union Government equity Capital Union Government Capital Contribution Reserve and other surplus Internal resources Loans

24278.94 4809.76 100.00 13109.61 80623.08. 25375.40

FUNDS AND RESERVES:

The total internal fund balance as on 31-03-2010 was Rs. 68523.00 lakh. The total addition during the year to the various funds amounted to Rs. 19025.48 lakh

and the withdrawals were on account of written off of assets to the extent to Rs. 11045.31 Lakh. The Corporation has utilized Rs. 6401.90 Crore from the fund towards capital expenditure program and repayment of long-term loans.

Financial Strategies and Policies

Prudential Indicators Capital Strategy 2007-2011 Risk Management Policy Statement and Strategy Reserves Policy Financial Management Performance Indicators Treasury Management Strategy and Statement and Annual Investment Strategy MTFS - Links to other plans and strategies

VARIOUS SECTIONS:

Cash section Booking section Balance sheet section Budget and finance section General section Traffic accounts section Bills and contingencies audit section Works audit (Pay and Gazette) section Establishment accounts and audit section Purchase audit section Stores accounts section Provident fund section

KARNATAKA STATE ROAD CORPORATION, BANGALORE Balance sheet as on 31ST March 2010-11

Article I. articulars Liabilities Equity Capital Reserve fund Secured loan Unsecured loan Current liabilities Total liabilities Assets Fixed assets Investment Current assets Sundry debtors Advances Other Assets Cash Net Loss Total Assets

P2009-10

2010-11

Amount % Increase/Decrea Increase/Decreas se e 378372 860251 (238995) (163036) (186684) 649908 3.98 190.87 (8.61) (34.29) (6.90) 4.08

9512288 450710 2776535 475451 2707029 1592201 3 1331061 1 500 277937 520685 405837 171841 557072 677530 1592201 3

9890660 1310961 2537540 312415 2520345 1657192 1 1482967 9 500 283842 460211 241024 224166 343437 189062 1657192 1

1519068 0 5905 (60474) (164813) 52325 (213635) (488468) 649908

11.41 0.00 2.12 (11.61) (40.61) 30.45 (38.35) (72.10) 4.08

INCOME STATEMENT
Article II. EXPENDITUR E Operating Expense A. Traffic Employee cost Other cost B. Repairs and maintenance C. Fuel, oil & Lubricants D. Taxes on passenger vehicles E. Welfare expenses F. Administrative expenses G. Depreciation on vehicles Non operating expenses Net prior period expenses To profit for the year c/f to net revenue appropriation a/c Total Expenditure

2713382 65596 1899064 6471302 897420 707810 873005 1509878 679065 0 577052 1639357 4

3226656 70243 2142743 6715729 836670 780752 867650 1644694 689939 0 488468 1746360 4

513274 4647 243679 244427 (60750) 72942 (5355) 134816 10874 0 (88584) 107003 0

18.92 7.08 12.83 3.78 (6.77) 10.31 (0.61) 8.93 1.60 0.00 (15.35 ) 6.53

INCOME Operating revenue Traffic revenue Non Operating revenue Net Prior adjustment Total Income

1429534 4 2063114 35116 1639357 4

1515060 5 2287235 25764 1746360 4

855261 224121 (9352) 107003 0

5.98 10.86 (26.63 ) 6.53

MARKETING DEPARTMENT:
DEPARTMENT HIRARCHY;

Chief Mangr. (Marktng &Commuter relation)

Manager (Marktng& Commuter relation)

Manager (Marktng& Commuter relation)

Public Relation Officer

Executive (Marktng& Commuter relation)

Executive (Marktng& Commuter relation)

Assistant

Junior Assistant

The Marketing department is not selling any products but it making publicity and performing in providing good service, helping in highlighting the achievements what KSRTC doing to the public. KSRTC is committed to provide regular,

reliable, comfortable and cost effective passenger transport services to the commuters with an exceptional track record of safety.

The Marketing cell is created to perform various activities to increase load factor, occupancy and profitability, for providing efficient transport facilities to the passengers, grievances, dissipating information regarding services, formation of package tours and innovating new market for the services. The Marketing department performs the following functions:-

Conduct studies and advise KSRTC of the needs of commuters and identify of niche markets. Creation of new markets and offer improved travel facilities by integrating road travel accommodation, courier, cargo and tourism services, create linkages between the market and KSRTC.

Advise on package tours, schemes etc., and also to popularize various premium services in Bangalore city and also in district HQs and increase the load factor of all services especially premium services.

Create loyalty schemes to ensure passengers travel repeatedly with KSRTC. Advertise and popularize the corporation services and facilities through print and electronic media. To effectively raise the contract carriage services by way of exploring new markets.

Increase the load factor across all classes especially premium services. And utilizing the advertising potential of KSRTC.

Create linkage between hotels and KSRTC. Create pamphlets, brochures and handouts in English and in local language in Karnataka and the neighboring states. Preparation of brochures, pamphlets and handbills in English and in local languages of Karnataka and in the neighboring states.

ADVERTISEMENTS ON THE BUS PANELS: KSRTC provides a mobile medium for advertising messages, seen by thousands, as they go from place to place. Printing of advertisements on walls and their display on hoardings in the KSRTC bus stands, glow signs on the platforms, as well as advertisements on the reverse of tickets are also provided.

POLICIES AND STRATEGIES OF MARKETING DEPARTMENT: Policies are broad based statements of mutual understanding (past and current practice) or general statements of future intent. They provide limits within which decisions can more easily be made, thus allowing decision makers some discretion in carrying out the mission of the organization (Department of Marketing).

The policies included in this set originate from a conscious attempt to articulate a customary and general way of behaving. Thus, they are useful in producing some degree of standardization of behavior among existing faculty, as well as in socializing new faculty into the norms, beliefs, and values of their colleagues.

Policies provide guidelines for acceptable behavior, while simultaneously allowing considerable latitude & flexibility to departmental faculty in deviating from what might otherwise be strict prescriptions (such as rules).

Policies, then, are one indicator of a culture within our academic work unit (Department of Marketing). They help to clarify acceptable, and unacceptable, forms of behavior for all, thus (hopefully) preventing undesirable deviations from the norms.

HUMAN RESOURCE DEVOLOPMENT DEPARTMENT

DEPARTMENT HIRARCHY:

Vice Chairman & Managing Director

Director (S& V)

Director (P& E)

Director (Tech.)

Manager HRD

CLO

CPM

Training Manager

Principal CTI

Principal RTI

S&V= Security & Vigilance

P&E= Personnel & Environment

Tech= Technical

CTI = Central Training Institute

RTI = Regional Training Institute

OBJECIVES:
The primary objective of HRM is to ensure the availability of a component and willing workforce to an organization. HRM objectives are four fold:-

1. Social Objectives: To be ethically and socially responsible to the

challenges of the Society while minimizing the negative impact of such demands upon the organization.

2. Organizational Objectives: To recognize the role of HRM in bringing

about organizational effectiveness. It means to assist the organization with its primary objectives; the department exists to serve the rest of the organization.

3. Functional Objectives: To maintain the departments contribution at

a level appropriate to the organizational needs.

4. Personal Objectives: To assist employees in achieving their personal

goals, at least so far as these goals enhance the individuals contribution to the organization.

HRD department is set up in KSRTC in order to follow the mentioned objectives and perform the functions as mentioned earlier and to maintain a smooth flow and efficiency in the organization.

Human Resource Management is a management function that helps managers recruit, select, train and develops members for an organization. Obviously, HRM is concerned with the people dimension in the organization.

POLICIES OF HUMAN RESOURCE DEPARTMENT:

General Policies Equal Opportunity and Employment Practices Compensation Management Benefits Management Management Development and Training Records Management

The activities included are:

HR planning Job analysis and design Recruitment and selection Orientation and remuneration Motivation and communication Welfare Safety and health

Industrial relation

SKILL:
The KSRTC has extensive training programmes for its employees, such as enhancing the skills of drivers using simulators. In 2010-11 its three training centers provided training to 12,193 employees. The corporation's "Work Place Alcohol Prevention Program and Activity" has been a success, with 1,903 employees (884 drivers, 514 conductors, 333 mechanical staff and 172 others) having been treated at its de-addiction centre. In order to maintain a healthy workforce, it sends 40 to 50 employees every day for medical checkups at the Preventive Medicine and Healthy Lifestyle Clinic in Bangalore.

STRATEGY

It is one which plans for long term to allocate firms scarce resources, over time, to reach identified goals. Different factors like Political, Economic, and Social & Technological factors play vital role in preparing strategy. PEST analysis adds Political Even though KSRTC is state run firm its administrative body is governed by Chairmen & the person who holds that post will be Political leader and also government participation. Economic The goal in view is to provide an economical solution for the comfort, safety, well being and convenience of the customer. No other transport corporation operates as many routes as KSRTC. Social It is providing safety service and people of Karnataka can always look forward to new and creative ways from KSRTC to serve them with more comfort and convenience. Technology There are so many Technological facilities in KSRTC to provide good service to state commuters like AWATAR and online booking facility. Usage of electronic counting machines etc... more value to strategy of firm.

TRAINING SCHEME AND FACILITIES:

Induction training to the newly recruited employees and refresher training courses to regular employees of various categories including officers were provided in two regional training institutes and one central training institute during the year 2009-10. the training course included administration, operations, financial position, vehicle position, traffic signals, conduct and discipline, efforts to improve revenue and facilities extended to the employees of the corporation etc.

Professional faculty from institute of chartered accountant, material management, cost accountant, Volvo, Mico, Leyland, Tata etc, were also called to deliver the lectures relating to self development, time keeping, mental, physical health condition, yoga, meditation, communication skills, driving habits, night driving, accident free driving and courtesies behavior with the traveling public etc.

Apart from this, applicants belong to SC/ST deputed from social welfare department and SC/ST Development Corporation were also given heavy vehicles driving training and issued with driving licenses.

PEOPLE-THE DRIVING FORCE FOR PROGRESS

Employees are viewed as asset at KSRTC. The best benefits are extended to employees and their kin. The excellent corporate climate has created a healthy relationship between the management and staff. For over 6 years there have been no strikes. An exceptional event in the history of a Government undertaking.

Several incentives and welfare schemes for employees and their children.

Loans are given to employees for building house, and rehabilitation of dependents of deceased employees & reimbursement of medical expenditure.

Human resource development:

Staff training programmes are held periodically to enhance and augment the working skills of its employees. KSRTC has three training centers

(Bangalore, Mysore & Hassan) and has trained more than 10000 employees during the year 2008-09.

Appointment of drivers with transparency: A unique objective driver testing system the first of its kind in the country, makes the entire process of appointing drivers transparent and clear cut.

Transparency in procurement:

KSRTC has implemented the previous of the Karnataka transparency in public procurement act (KTPPA) promulgated by the government of Karnataka in all its purchases/services. As a result, the corporation has saved expenditure to the tune of Rs 7 crore.

Labour procurement programmes:

KSRTC has introduced the workplace alcohol prevention programmes and activity act (WAPPA), especially for alcohol addicted employees. A much appreciated initiative by the international Labour organization. The unique proactive welfare programme has resulted in remarkable improvement in productivity/ behavior of such employees. Incentive schemes, childrens scholarships and counseling from a part of the agenda.

SYSTEM:
The structure shown above for the central office works for this central office area and makes itself responsible for issues related with systems such as software, hardware and networking. They also advice to the management in system related

areas. This central office system dept. is headed by chief systems manager and down the line subsequently the other authorities follows as shown in the chart above

The nodal officer heads the divisional unit and down the line, subsequently other authorities follow in this dept. There is nothing special going to happen every function happens in the same was as in the central office. The only difference is that the nodal officer he she has to communicate each and every facts and figures of his office to the concerned and competitive authoring in the central office.

STYLE:

Here Style refers to the cultural style of the organization & how key managers behave in achieving the organization goals. It includes different management style/Leadership style. As KSRTC is state run corporation, they were following Directive Style of leadership. Also they were motivating their employees through AchievementOriented leadership which made the firm to stand first in profit & service dimensions.

Management style is more a matter of what managers do than what they say; how do companys managers spend their time? What are they focusing attention on Symbolism- the creation and maintenance (or sometimes deconstruction) of meaning is a fundamental responsibility of managers. How differently they are doing the things (right) in their firm shows the style of their operation. Even though KSRTC is a state run Corporation the way it is doing its activities in a different style is really excellent & in no way inferior to any private road

transportation firms. No other state run RTC in India do have this type of wide range of services with by adopting innovative styles.

Different dimension that make the stylish operation of KSRTC are listed as below: The Board of Karnataka State Road Transport Corporation consisted of 16 directors and one invitee as on 31st March 2011. Out of 16 directors, two are the non-official directors who are also the chairman & vice chairman of the

Corporation. The remaining were official Directors. All the directors are appointed by the state government.

The commissioner, BMRDA, government of Karnataka attended the board meetings as an invitee in terms of section 19(a) of the BMRDA act-1985.

PRODUCTION AND MAINTANANCE DEPARTMENT

Unit manager

Workshop in charge

Supervisors

Workers

The mechanical department is having two predominant department wings viz. production and maintenance wings. While the maintenance wing is looking after the day-to-day maintenance of its fleet, production wing is looking after construction of new buses, reconditioning of engine assembles and undertaking accident and heavy body repair of old vehicles.

The mechanical department is headed by the director (technical) and the following is the ad ministerial setup.

There are two major workshops working under the production department, which are called as regional workshops. One workshop is situated in Kengeri, Bangalore and the other at Hassan. These two workshops have an average capacity of 70 new buses per month; KSRTC on an average inducts around 1000 new buses per year.

While all Moffussil buses are built in their own regional workshops, the constructions of luxury are entrusted to outside agencies by calling tenders.

PRODUCTION-REGIONAL WORKSHOPS
Sl. No. 1. Items New bus bodies:a. Ordinary/city type/push back b. Luxury/semi-luxury c. Veh. Of other govt. department 2. Buses attended for:a. Reconditioning b. Major repairs 3. Reconditioning /repairs:a. Engines b. F I P c. Gear box d. Dynamos e. Starters f. Front axle g. Steering h. Rear axle I. Atomizers j. Air compressors 1230 1108 0 0 0 0 0 0 7094 924 972 756 0 0 0 0 0 0 4323 816 379 00 80 00 585 13 0 1248 9 0 2010-11 2009-10

DIVISIONS &DEPOTS OPENED

During the year 2008-09 one division Kempegowda Bus Station started functioning from 26-12-2008 and, six new depots were commissioned at

Gowribidanur and Mulabagilu (attached to Kolar division ) on 01-04-2008 and 0108-2008 respectively, Chamarajanagara depot (attached to Mysore rural division)

on 02-05-2008, BNG-6 Depot (attached to Bangalore Central division ) on 26-122008, Mudigere depot (attached to Chickmagalur division) on 01-12-2008 and mini depot (attached to KBS division ) on 26-12-2008.Thus as on 31-03-2009, the corporation was functioning with 56 depots and 11 divisions.

ROUTE, ROUTE KMs, SCHEDULE & SCHEDULED KMs:

The number of routes operated as on 31-03-2009 by the Corporation was 5264 and the average route length was 92.6 KMs.

The details of routes, route kilometers, scheduling and scheduled kilometers, operated as on 31-03-2009 with comparative figures of the previous year are shown below:Sl. No. *** 1 Factors *************************** No. of routes 2008-09 5264 2007-08 5351 87 2 Route kilometer 487476 475072 12404 3 4 Avg. route length (in Kms.) No. of schedules 92.6 6206 88.8 5737 469 5 Average daily scheduled kms. 2328717 2161972 166745 7.71 3.8 4.28 8.18 2.61 As on 31st March Variation over Previous year Actual % Age -1.63

INTER-STATE ROUTES:

The details of operation of inter-state services on reciprocal basis with the five neighboring states are indicated i.e. Maharashtra, Andhra Pradesh, Tamilnadu, Kerala, and Goa.

PROGRESS OF OPERATIONS:

The corporation continued further consolidation of existing services. Some salient features are as under:

Kilometers covered Vehicles, vehicle utilization & passengers traveled Luggage and parcel transport News papers Retiring rooms, cloak rooms and catering establishments Casual contract services Concession / season passes & free passes Concessions for KSRTC employees Public complaints Special services for jathras/ fairs Quality of services

AUTO ENGINEERING DEPARTMENT:

FUNCTIONS OF THIS DEPARTMENT ARE AS UNDER:

FLEET POSITION:

During the year 2010-11, 995 new buses were added to the fleet and 710 buses were scrapped. Thus as on 31-3-2011, the fleet strength of the corporation stood at 6914 including 98 private hired vehicles.The number of departmental vehicles such as cars, jeeps, trucks, cranes, vans, etc.. Held by the corporation at the end of the year were 327.

The overall different makes of fleet held by the corporation as at the end of the year is given in the below table. These vehicles were operated in 63 depots of 13 divisions. There were 10 divisional workshops at respective divisional headquarters (excluding KBS) which attend to the heavy body repair, F.C renewal, reconditioning of major aggregates and processing of tyres etc. the Volvo and Swaraj Mazda vehicles are covered under the annual maintenance contract entered into the respective Original Environment manufacturers.

Particulars Sl. No.

Vehicles held as on.

31-3-2011

31-03-2010

1. a. b. c.

Registered passenger buses: Leyland Tata Swaraj Mazda (Mini) 3076(+98 Pvt) 3394 134 3696(+95 Pvt) 2619 143

d. e.

Volvo Carona

204 08

206 00

2.

Departmental vehicles: a) Cars/Vans b) Jeeps c) Trucks d) Others (Water tankers, Cranes, Motor cycles, etc...) 64 91 91 81 64 85 59 48

Total (a to d)

327

256

PURCHASE OF CHASSIS:

During the year 2010-11, purchase order was placed for the purchase of 555 Chassis in addition to 157 chassis outstanding against the previous year on M/s.

Telco and M/s. Leyland. In all 712 Chassis were received during the year under review.

PRODUCT IN THE REGIONAL WORKSHOPS:

The corporation has 2 regional workshops located at Bangalore and Hassan where in new buses required are constructed and various required items are produced.

McKinsey 7-S Framework

The 7-S Model is a tool for managerial analysis and action that provides a structure with which to consider a company as whole, so that the organizations problems may be diagnosed and a strategy may be developed and implemented.

These seven elements are distinguished is now called hard Ss and soft Ss. The hard elements are feasible and easy to identify. They can be found in strategy statements/ corporation plans, organizational charts and other documents. The four soft Ss however are feasible since capabilities, values and elements of corporate culture are continuously developing and changing. They are highly determined by the people at work in the organization. Therefore, it is much more difficult to plan or to influence the characteristics of the soft elements. The 7-S Model diagram illustrates the multiplicity interconnectedness of element that defines an organization ability to change. So, a change in one has a ripple effect on all the others. It is impossible to make progress on one without making progress on all. So McKinseys 7s Model is applied in the KSRTC.

STRUCTURE The structure of KSRTC has a well-established structure which clearly describes the hierarchy of authority and accountability in an organization, the way the organizations units relate to each other. Features are as follows: Entire Corporation is divided on its function and activities. More hierarchy and span of control. Clear roles and responsibilities. Decision-making and controlling is decentralized.

 Explicit line of communication is followed to co-ordinate activities between departments. Existing structure ensures speedy communication. Structure of KSRTC according to Department

Structure of KSRTC according to Division

SKILLS The Skills is required to carry out the company strategy by the employee. Training and Development ensure people to do their jobs and upgrade with the latest techniques. The KSRTC is committed to upgrade the skills and knowledge of its workforce for developing all employees into knowledge workers. In order to achieve it company is providing various training: Providing both on - the job and off the job Training to its employees.

 Prepare and implementing a training plan based on identified training needs to develop employees as better human beings. Departmental exam are kept for the employees to pass and show there skills available in them and get promoted to higher position. Innovative training skill is being adopted in providing different dimensions to its quality services. E.g. Automated Driving Track for the selection of skilled drivers

STYLE The Organization adopts both top-down as well as bottom-up approach in various situations e.g. in case of making major decision like policies, procedure discipline this task will be taken by the top management and other like: What should be the goals and objective of the company? What are the policies and procedure should be adopted by the company? What should be the revenue for the survival of the company in the competitive transport? The middle level management will make their decision like technical concern to the quality of the buses purchased by the vendor and how much buses are to be taken in order to provide the better services to the commuters. Bottom approach is seen in the middle level management as to take the approval by the top management regarding the purchase of the raw material and as well as buses for the company.

AUTHORITARIAN / PARTICIPATIVE The organization follows the both authoritative as well as participative style of system in the organization. These can be said so because each and every employee of the organization is allowed to give there point of view which is concerned to improvement and profits of the organization. But the major decision has to be taken by the Board of Directors in the organization whether it is correct or wrong to be considered in some special cases. That is How management acts is more important then what management says

SYSTEM KSRTC follows procedures, processes and routines that describe flow of activities involved in the daily operation of business, including its core processes and its support systems. This includes: Computer systems Operation systems HR systems RDBMS based Passenger Seat Reservation System in 1998 Computerized Recruitment System since 1997 E-tendering

 Electronic Ticketing Machines on all of its routes Computerized Driving tracks for testing the candidates Web based Passenger Seat Reservation System since 2006 E GPS online vehicles tracking & monitoring on the manual E Route information provided in the internet. E Salary ECS for salary disbursement of staff A customer demand is understood and enhances customer satisfaction system Updation and maintainance of records in good condition Management is committed towards the development,

implementation and continuous improvement of quality services provided By Hi-tech buses to commuters. Major System improvement in KSRTC Electronic Bus Ticketing Machines Any Where Any Time Advanced Reservation System (AWATAR) Automated Driving Track for the selection of skilled drivers

STAFF Staff means a set of people, such as the employees or volunteers with in an organization that company has hired able people, trained them well and assigned them to the right jobs. Various designation and specialization of employees included Chief personal Manager, Chief Law Officer, Chief Account Officer, Chief

System Manager, Chief Public and Relations Officer , Security Officer, Deputy Officer and Class 1, Class 2, Divisional Officers(Sr & Jr) etc.. Employee are given the freedom and authority to identify, record any problems faced in the process of delivering their services Awards and incentives are given to employees based on performance as well as seniority Various training schemes are provided to employees and training course includes administration, operation, financial position, vehicle position, conduct and discipline efforts to improve revenue and facilities extended to the employees of the corporation etc. Several welfare schemes are provided to employees and their children Awareness generation professional faculty from various institutes are called to deliver the lectures relating to self development, time keeping, mental and physical health condition, yoga, meditation, communication skills and courtesies behavior with the travelling publics etc.

DUTIES AND RESPONSIBILITIES OF HODs

Chief personnel manager Maintenance of working & vacancy position of officers and supervisory category in respect of all the 4 corporations.

 Compilation of establishment returns from all the division and corporations Transfers: the transfer of officers of all the categories. Supervisory employees of administration department and non supervisory and class-IV staff and inter corporation transfers Chief labour & welfare officer Liaison with divisions to maintain industrial relations. Monitoring the labor situation in the units. Implementation of statutory labor enactments. Implementation of various clauses of settlements. Handling of grievance of the employees. Voluntary retirement scheme.

Chief LAW officer: To monitor the work of the ALO/DY.CLO. To monitor the cases pending before Supreme Court. To watch the performance of the ALO/LO working in the divisions. To offer opinion on the policy decision touching the legal aspects. Board security: Functions relating to board.

 Convening the board meetings in a befitting manner. Preparation of Agenda/Notes. Intimating the board of director about the board meetings and sending the agenda/notes to the directors well in advance. Chief public & relation officer: Arranging of press conference. To arrange periodical ORC/HODs meetings. Perusal of all the leading dailies every day. Forwarding of report of criticism.

To take action to publish the tenders.

SHARED VALUES Shared Value means that Guiding concept, fundamental ideas around which a business is built. Shared value is going to define Vision, Mission and Quality policy making it transparent to all. KSRTC follows its Core Value i.e. Customer Delightness and Enhancement. The employees share the same guiding values. Values are things that you would stave for even if they were demonstrably not profitable. STRATEGY

Strategy is a long term plan of action to achieve a particular goal, Strategy is differentiated from tactics or immediate actions with resources at hand by its nature of being extensively premeditated & often practically rehearsed. KSRTC uses its distinguished quality and premiere services as its competitive advantage for long term. Some of its strategies include: Revenue is generation-alternate sources of funds like providing the restaurants etc in the bus stands. Identification of customer demand and designing right service mix like: introducing of Volvo buses in metro city. Resource allocation strategy: how many buss is required in rural area in annum Innovative plans as been implemented in like Bio-Diesel & Ethanol Blends .i.e. KSRTC has introduced Enerdiesel, a patented

technological blend of pollutant-free ethanol and high-speed diesel into buses. It has stability to improve lubricity up to 40% maintains engine performance & fuel economy. Bio-Diesel: Corporation has also introduced yet another toxic emission-reducing fuel extracted from the seeds of the indigenous tree pongamia pinnata for producing bio diesel at one of the depot. KSRTC has developed innovative idea where initiative is to monitor and manage security and traffic related activities of the KSRTC from a designated centralized control room on day to day basis. The information based on various bus operations Union activities, strikes

& break downs are received at this centre. So received is passed on to the concerned field level officers for quick action. Strategy followed for its commuter during accident relief fund is established to insure passengers travelling in KSRTC buses and also to provide emergency monetary relief to the dependents of the deceased in the accidents. An ex-gratia of Rs.50, 000/- will be given immediate relief amount and an assured sum of Rs.2.50 lakhs will be paid to the dependents of the deceased. This unique practice, first by KSRTC is its commitment to the society. Even though KSRTC is state run firm its administrative body is governed by chairmen & the person who holds that post will be political leader and also government participation. The goal in view is to provide an economical solution for the comfort, safety, well being and convenience of the customer. It is providing safety service and people of Karnataka can always look forward to new and creative ways from KSRTC to serve them with more comfort and convenience. There are so many technological facilities in KSRTC to provide good service to state commuters like AWATAR and online booking facility. Usage of electronic counting machines etc

SWOC ANALYSIS OF KSRTC

Strengths of KSRTC KSRTC is only Corporation which first introduced the AWATAR (Any Where Any Time Advance Reservation) System for the Commuters. KSRTC is providing wide transport facilities Network for entire state and inter-state. KSRTC is providing Wide variety of the Bus Facilities Like: Airavatha, Ambari, Rajahamsa, Mayura, Sheetal and Mercedees Benz. KSRTC is providing the Good Training for the employees (automated electronic Driving Test System for Recruiting of Driver risk) KSRTC is first to introduce large number of Volvo buses in the state when compared to other state transport department. Indeed KSRTC is the only Passenger transport corporation to deploy more than 8000 ETMs (Electronic Ticketing Machine).

Weakness of KSRTC Major weakness is: Salary to the bus conductors and diver is very low when compared to other private transportation in the initial period (Probationary period) In Rural Area Transportation facilities is dominated by the Private sector. As customers expectation are increasing day by day. It has become difficult to satisfy them completely. R&D has to be improved in the Mechanical Department.

Opportunities of KSRTC KSRTC can increase rural road networks and travel speed. To develop more transportation facilities from rural to urban areas. By looking at the present infrastructure skilled workforce, technology and emerging demand condition, corporation can plans to put one step ahead to diversify transportation.

Challenges Price competition from Private Travels. Fuel Price varies periodically and its availability is low. Increasing comfortability of personal transportation like cars and bike. Competition from the Mexci cabs in the rural areas.

Learning Experience
Learning is synonymous to experience. This is because every human being learns hence only out of experience is the way of life. In life person enhances his/her knowledge only when exposed to real world situations and

by being exposed to the real condition in a systematic manner. He/She understand how to live and face various unforeseen situations. This is exactly what the MBA course does to its students. The MBA course has the Internship training as the part of its curriculum to make the students experience the actual corporate world and learn its way of functioning. In this competitive world this kind of approach is extremely indispensable students coming out. As MBA student would be ready to have interface with the corporate world with determination, confidence and competence. Todays corporate world demands for all these qualities without which facing the corporate world is difficult task. In this internship training I have learnt a lot. Interacting with an organization that has existed since long was an experience of life time. The employees of KSRTC had been of tremendous support to me in doing my project work. They guided me in every step and gave all the necessary information for doing organization study. This has made learn the people in organization are very cooperative. Without their support it would have been highly difficult.

The working of the company is well planned. There is gradual improvement in operational efficiency and taking necessary steps to improve the financial performance of the organization year by year. After my experience in KSRTC, I have understood that providing services is not a simple thing to be just bid, it involves lot of procedures,

efficiency and overall a commitment by the employees to work for the best towards society for whom it is important.

According to people saying that They are the major source of revenue for the KSRTC transportation but we found that its partial true i.e. KSRTC also going to get revenue from the infrastructure provided in the bus stands like: Canteens, Commercial shop etc.

I particularly enjoyed by learning how Mckinsey7s model are applied to the organization. Working on this project at KSRTC also gave us first-hand experience of work in industry. We will now be able to relate better to any work experience in the future. All in all, it was an enriching, educative and enjoyable experience