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  • Passed Without Working Customer Denied TTS Customer Not Available

    Hochgeladen von

    gulshan89
    16 Ansichten1.714 Seiten

    Originaltitel

    03-09-11

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    16 Ansichten1.714 Seiten

    Passed Without Working Customer Denied TTS Customer Not Available

    Hochgeladen von

    gulshan89

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als XLS, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 1714

    Engineer Name Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant

    Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant

    Date 3/9/2011 3/10/2011 3/11/2011 3/12/2011 3/13/2011 3/14/2011 3/15/2011 3/16/2011 3/17/2011 3/18/2011 3/19/2011 3/20/2011 3/21/2011 3/22/2011 3/23/2011 3/24/2011 3/25/2011 3/26/2011 3/27/2011 3/28/2011 3/29/2011 3/30/2011 3/31/2011 4/1/2011 4/2/2011 4/3/2011 4/4/2011 4/5/2011 4/6/2011 4/7/2011 4/8/2011 4/9/2011 4/10/2011 4/11/2011 4/12/2011 4/13/2011 4/14/2011 4/15/2011 4/16/2011 4/17/2011 4/18/2011 4/19/2011 4/20/2011 4/21/2011 4/22/2011 4/23/2011 4/24/2011 4/25/2011 4/26/2011 4/27/2011 4/28/2011

    Call No
    900356 900352 900353 900354 900355 900360 900362 900361 900363 900365 900366 900372 900371 900373 900377 900378 900380 900382

    900383 900384 900387 900386 900389 900390 900391 900392 900393 900394

    Call Category SMPS Mouse Mouse Mouse Keyboard Printer Mouse Hardware Printer Hardware Hardware Hardware Hardware Hardware Hardware Printer Hardware Hardware Hardware Hardware Printer Hardware Server Hardware Hardware Printer Hardware Printer

    Call Type Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound

    Passed Customer Customer Not without Denied available working TTS

    Client blocked for TTS

    YES YES YES

    YES YES

    YES

    YES

    Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant Ravikant

    4/29/2011 4/30/2011 5/1/2011 5/2/2011 5/3/2011 5/4/2011 5/5/2011 5/6/2011 5/7/2011 5/8/2011 5/9/2011 5/10/2011 5/11/2011 5/12/2011 5/13/2011 5/14/2011 5/15/2011 5/16/2011 5/17/2011 5/18/2011 5/19/2011 5/20/2011 5/21/2011 5/22/2011 5/23/2011 5/24/2011 5/25/2011 5/26/2011 5/27/2011 5/28/2011 5/29/2011 5/30/2011 5/31/2011 6/1/2011 6/2/2011 6/3/2011 6/4/2011 6/5/2011 6/6/2011 6/7/2011 6/8/2011 6/9/2011 6/10/2011 6/11/2011 6/12/2011 6/13/2011 6/14/2011 6/15/2011 6/16/2011

    Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound

    Closed BY Closed BY Engineer FTF TTS (via Visit Identified Transfer TTS (via Required to CCT1 Phone) Remote) YES YES YES YES YES YES YES YES YES YES YES

    Remarks Store Store Store Store Store Store

    Store

    YES YES

    YES YES YES YES YES YES YES YES

    Antivirus

    Application Mailling O/S BackupDevice Firewall Hardware Internet Inventory Keyboard LAN/WAN (Cabling) Logged at OEMs Modem Monitor Mouse New Installation Other Peripherals Preventive Printer Router Routine Scanner Server SMPS Switch UPS Everon

    Percentage

    Call Logging

    Distribution Support Remote/Voice Closure FTF Status Calls

    Opportunity Lost Non -Qualified Calls

    Mail Phone ASP STORE CCT1 Process OutBound & Inbound Number of Calls Identified Number of Calls TCCC Denied Customer NA FE on Site Warranty/OEM Preventive Mantainence Routine Visit Inventory Client blocked for TTS IBS Installation

    0 0 21 7 0 28 28 0 7 0 0 0 0 0 0 0 0 0 0

    Inventory Domino PM Routine IBS

    Antivirus Application Mailling O/S BackupDevice Firewall Hardware Internet Inventory Keyboard LAN/WAN (Cabling) Logged at OEMs Modem Monitor Mouse New Installation Other Peripherals Preventive Printer Router Routine Scanner Server SMPS Switch UPS Everon TOTAL

    0 0 0 0 0 0 15 0 0 1 0 0 0 0 4 0 0 0 6 0 0 0 1 1 0 0 0 28 Received Calls28 Qualified Calls22 FTF Identified 7 Calls solve via Voice 0 Call solve remotely 0 Total close 0 Transfer to SLC 22 Transfer to Store 7 OEM logged 0

    Inventory / Dominos / PM / Routine Visit / IBS 0 TTS support Denied by Customer 0 Customer not Available 0 Engineer on site 0 Self Rating B1

    Engineer Name Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan

    Date 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11

    New Call No Previous Call


    900360

    Call Type Current problem Paper jam Smps

    900386

    803509 Outbound 900281 Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound

    Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan Gulshan

    02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11 02.09.11

    Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound Outbound

    Previous probem Printing problem Keyboard

    Antivirus Application Mailling O/S BackupDevice Firewall Hardware Internet Inventory Keyboard LAN/WAN (Cabling) Logged at OEMs Modem Monitor Mouse New Installation Other Peripherals Preventive Printer Router Routine Scanner Server SMPS Switch UPS Everon

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