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Business mpact Analysis for Acme Printing

The purpose of this analysis was to determine the Recovery Time Objectives for each essential process at
each company site, and the minimum resources required for resuming operations. The scope included the
Head Office, the plants in Napleton, Oakville, Cedar Springs, Poplar Heights, and Walnut Crove, and the
Distribution Center (D.C.).

A. Head Office
A.1 Recovery Time Objectives
Loss of the Head Office would interrupt the following business processes or functions:
ecutive Nanagement,
HR Services,
Technology Services,
Wide Area Network,
lectronic Order Nanagement,
nventory Nanagement,
switch,
orms Advisory Office,
Strategic Sourcing,
illing,
National Data Center,
Data Nanagement,
Accounts Receivable,
Accounts Payable,
Payroll,
Ceneral Ledger,
Treasury,
nvestor Relations,
nit Holder Distribution,
Corporate Records,
Technical Operations,
Sales and Narketing.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Executive Nanagement
Description: Nanagement of the corporation.
mpact: Loss of corporate governance, loss of reputation, loss of investor confidence.
RTO's Within 4 hours, key eecutives would need to begin managing the crisis from a designated
'command center'.
Within 2 weeks, all eecutives and staff would need to be able to resume activities from a
suitable location within the area.

b) HR Services
Description: Personnel functions for the corporation. Provide equitable support to internal customers or
employees through programs and policies.
mpact: mpact to timely delivery and communication of programs and policies. Normal functions
could be suspended for a period of time, but handling of personnel issues related to the
crisis would be a high priority.
RTO's Within 4 hours, HR staff would need to begin notifying employees, and handling any
personnel issues, from a designated 'command center'.
Within 2 weeks, all HR staff would need to be able to resume activities from a suitable
location within the area, with normal WAN access and restoration of HR data.

c) Technology Services
Description: Technology Services manages daytoday technology needs of the organization as well as
the development of technology solutions for all new business nitiatives.
mpact: Nonitoring and support of production systems would stop. All technology project work
would stop.
Business mpact Analysis for Acme Printing

RTO's Within 4 hours, Technology Recovery Team members would need to begin working on
restoration of the affected systems at the designated alternate location.
Within 24 hours, nfrastructure Services staff would need to begin working, on shifts, at an
alternate location.

d) Wide Area Network
Description: The network connecting all company sites for system access, file transfer, email, internet
access, etc.
mpact: f primary router lost, would fail over to backup router at Napleton, with no loss of
connectivity for Napleton, Oakville and Cedar Springs. Poplar Heights and Walnut Crove
would have to use dial access. nternet connectivity would be lost.
RTO's Within 24 hours, internet connectivity would need to be restored via Napleton.

e) Electronic Order Nanagement
Description: The electronic receipt and distribution of orders from customers.
mpact: Plants would be unable to receive electronic orders from customers.
RTO's Within 4 hours, electronic links, and electronic distribution software and data, would need to
be restored on a backup server at an alternate location.
Within 24 hours, would also need to begin receiving orders from some customers via secure
TP or on tape for manual loading into system.

f) !nventory Nanagement (ERP system)
Description: The official record of all inventory transactions and the dollar value associated with those
transactions.
mpact: Would not be able to gain access to inventory levels and triggers and would lose the ability
to record transactions.
RTO's Within 4 hours, plants would need to revert to manual inventory management procedures.
Within 72 hours, RP system software and data would need to be restored on backup
server at an alternate location. Plants would need to begin updating RP system with results
of manual transactions.

g) eSwitch
Description: Service whereby company does the groundwork for customers wishing to switch banks.
Will also handle changes for preauthorized credit card payments. Paid service by the bank.
mpact: nable to change automatic deposit and/or banking activities by certain dates as per the
customer's request.
RTO's Within 4 hours, would need to redirect the process (calls and authorizations) to Napleton.
Within 24 hours, would need to send eswitch CSR's to Napleton to handle all outbound e
switch calling and production work.
Within 2 weeks, would need to establish an interim Call Center in the area, relocate eswitch
CSR's, and resume normal" operations.




Business mpact Analysis for Acme Printing

h) Forms Advisory Office


Description: All forms and computer form orders.
mpact: No AO orders could be put into production. Risk of losing key highend customers.
RTO's Within 24 hours, would need to relocate staff to Napleton for customer liaison. Within 1
week, would need to resume the function at Napleton or another company facility.

i) Strategic Sourcing
Description: Responsible for sourcing and purchasing all retail, print and operating supplies. Also
responsible for vendor relationship management.
mpact: Retail, print and operating supplies would not be ordered. Plants would stock out of items
within a week or less. Customer service levels would be negatively impacted due to
customer orders not being fulfilled.
RTO's Within 24 hours, would need to relocate Strategic Sourcing staff to an alternate location.
Within 72 hours, RP system software and data would need to be restored on a backup
server at an alternate location.

j) Billing
Description: Prices and bills orders to customers after shipment occurs.
mpact: pfront pricing unavailable, loss of customer confidence. Loss of cash flow (about 1N/day).
RTO's Within 4 hours, the National illing System (NS) would need to be restored and the bridge
with Central reestablished.
Within 24 hours, illing staff would need to be relocated to a suitable office facility within
the area and resume normal processing for "change billing", electronic billing, bank rejects
and manual billing.
Within 72 hours, links with customers would need to be restored for transmission of
electronic files OR billing bills generated would need to be copied to CD to be sent to the
customers.
Within 1 week, would need to resume processing of credit card authorizations prior to
manufacturing / distribution. Assumption credit card transactions will be manually
overridden by ONS into production for the 1st week.
Within 2 weeks, would need to resume processing of customer refunds, invoicing and paper
drafts.

k) National Data Center
Description: Provides internal and eternal reporting. Contains the rules for commission calculations.
mpact: Would be unable to meet contractual requirement to pay commissions to agents. Would be
unable to provide internal information on key business indicators.
RTO's Within 72 hours, NDC Admin would need remote access to Napleton to support any
corporate or manufacturing requirements.
Within 4 weeks, the NDC hardware, software and database would need to be restored.
NDC staff would need to resume normal activities from a suitable office facility within the
area. Assumptions commission payments can be delayed up to 6 weeks. Any inance
requirements for info on commission epense can be based on estimates.


Business mpact Analysis for Acme Printing

l) Data Nanagement
Description: Setup and maintenance of data required for manufacturing purposes including product and
customer information.
mpact: Would be unable to make product changes or update branch information. Where changes
are required, products would be produced incorrectly.
RTO's Within 24 hours, 1 Data Analyst would need access to Napleton to support manufacturing
requirements. Assumption data tables have been synchronized across all locations.
Within 72 hours, 1 Data Analyst would need access to NS to support billing requirements.
Within 2 weeks, all data staff would need to resume normal activities from a suitable office
facility within the area.

m) Accounts Receivable
Description: Deposit checks received in the mail and update A/R sub ledger.
mpact: Cash flow would be affected as checks would not be deposited in a timely manner.
Customer relations could potentially be affected from not updating sub ledger.
RTO's Within 4 hours, mail would need to be redirected to an alternate location (e.g. Napleton or
Poplar Heights).
Within 48 hours, would need to begin sorting mail and depositing checks. Would need a
facility to sort and copy checks for deposit.
Within 1 week, would need a facility to accommodate two staff with access to backup RP
system and other office equipment. A/R data would need to be restored.
Within 2 weeks, A/R staff would need to resume normal activities from a suitable office
facility within the area.

n) Accounts Payable
Description: Record invoices and pay vendors when due. pdate A/P sub ledger.
mpact: vendors would not be paid on time or may be paid incorrectly.
RTO's Within 48 hours, would need to begin issuing manual checks, on an 'as needed' basis, from
the command center.
Within 2 weeks, A/P staff would need to resume partial operations from a suitable office
facility within the area. A/P data would need to be restored and access provided to backup
RP system system.
Within 4 weeks, A/P staff would need to resume full operations.

o) Payroll
Description: Payment of employees for work performed. Payroll is processed by outsourcer.
mpact: Staff would not be paid on time or may be paid incorrectly.
RTO's Within 48 hours (or more, depending on when the incident occurred in relation to the pay
date), would need to process the current pay from company's Napleton facility. The
outsourcer's application is already set up in Napleton and Oakville (client software only -
server is in Head Office).
Within 1 week, Payroll staff would need to resume normal activities from a suitable office
facility within the area. Payroll software and data would need to be restored on a backup
server, and a dialup connection provided to outsourcer.
Business mpact Analysis for Acme Printing

7) Ceneral Ledger
Description: Record historical financial and statistical activity.
mpact: Nonthly/Quarterly/Annual financial information would be delayed or not reported accurately.
RTO's Not applicable, since this process could be suspended until the Head Office is ready for re
occupancy.

q) Treasury
Description: Nonitor cash flow and invest available cash.
mpact: Cash flow and availability of funds could be delayed or negatively affected.
RTO's Within 1 week, would need to resume monitoring cash flow.

r) !nvestor Relations
Description: Communicate company information through press releases and update website.
mpact: Could affect investor confidence if company does not continue updating public with the
latest company events.
RTO's Within 24 hours, would need to send press release communicating major incident to the
public.
Within 2 weeks, would need to eestablish corporate website and ensure website is upto
date with information. Would also need to book investor presentations.

s) Unit Holder Distribution
Description: Calculate distribution payable and cut check 2 days before due date (due date is last
business day of month).
mpact: Could seriously affect investor confidence if a monthly distribution is missed or delayed.
RTO's Within 24 hours (or more, depending on when the incident occurred in relation to the
distribution payment date) would need to address the unit holders' distribution. Access to
the network files would be required.
Within 3 weeks, would need to restore and have access to all f:\data\finance\ files.

t) Cor7orate Records
Description: Keeping permanent records of active contracts for suppliers and vendors.
mpact: No immediate impact and the other party to the contract could provide documentation.
RTO's Not applicable.

u) Technical O7erations
Description: A support group that has three areas of core competence: ngineering and Technical
Services, Process analysis and improvement, Project management.
mpact: oth project work and process improvement work could be suspended with little shortterm
impact. All employees (6 full time and 2 contractors) could work from home if necessary.
RTO's Not applicable. However, given the nature of this group, it is likely that some or all of the
members would participate in the recovery activities (regardless of where the event occurs).



Business mpact Analysis for Acme Printing

v) Sales and Narketing


Description: Client relationships with customers, new sales initiatives, projects, development of new
adjacencies, etc.
mpact: Sales and marketing activities could be suspended, or continue from employees' homes,
with little shortterm impact.
RTO's Not applicable.

A.2 Ninimum Resource Requirements


The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

HAD OC - CTv NANACNNT
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


8 eecutives,
2 admin.


se eisting staff
Note: Designate alternates for all key
eecutives


ACLTS

4 hours


Conference room,
2 offices with desks,
6 phones/phone lines


se a local hotel as a temporary
command center, use hotel's phones and
cell phones


2 weeks


Conference room,
6 offices with desks,
10 phones/phone lines


Acquire space in area as needed, install
desks and phones/phone lines

TCHNOLOCY

4 hours


4 PC's,
internet access


se laptops and hotel's business facilities
and internet access


2 weeks


10 PC's,
2 printers,
WAN access


Acquire and install PC's and printers as
needed, establish WAN access

HAD OC - HNAN RSORCS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 manager
1 staff (coordinator)


se eisting staff

2 weeks


2 additional staff (1 coordinator, 1
administrator)


se eisting staff
Business mpact Analysis for Acme Printing

HAD OC - HNAN RSORCS


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

4 hours


2 desks,
1 phone/phone line


se command center
OR
se HR facilities at Napleton


2 weeks


Total of:
4 desks
4 phones/phone lines
Note: Need a confidential office


Acquire space in area as needed

TCHNOLOCY

2 weeks


2 PC's,
1 printer
internet and payroll access


Acquire and install PC's and printers as
needed, establish internet and payroll
access

NATRALS

4 hours


Team member and employee contact
lists, phone books, etc.


Naintain offsite

2 weeks


Handbook/Policies

Naintain offsite

HAD OC - TCHNOLOCY SRvCS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours

1 senior sys admin/db admin
1 prod support
1 DA
1 SA
1 network admin
1 C coordinator
1 senior manager


se eisting staff

24 hours

12 infrastructure services personnel on
3 shifts


se eisting staff

ACLTS

4 hours

7 workstations,
7 phones

3 workstations and phones to be in place
at hot site,
4 workstations and phones to be in place
at alternate company site, probably
Napleton


24 hours

4 workstations
2 phones


se alternate company site, probably
Napleton, install desks and phones as
needed

Business mpact Analysis for Acme Printing

HAD OC - TCHNOLOCY SRvCS


RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

4 hours

S networkattached PC's


3 PC's to be in place at hot site,
2 PC's to be in place at alternate company
site (or borrowed from other staff)


24 hours

4 networkattached PC's

Acquire and install PC's at alternate sites
as needed



HAD OC - WD ARA NTWORK
RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

24 hours


nternet connection


stablish an internet connection at
Napleton as needed


HAD OC - LCTRONC ORDR NANACNNT
RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

4 hours


Computer room space for 1 server


se hot site


TCHNOLOCY

4 hours


ackup server,
lectronic links to customers


ackup server to be in place at hot site,
Links will be provisioned at hot site


24 hours


Replacement for SNA links

se dialup lines or secure TP transfer


HAD OC - NvNTORY NANACNNT (RP SYSTN)
RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

72 hours


Computer room space for 1 server


se Napleton's computer room


TCHNOLOCY

72 hours


ackup server

se an eisting server at Napleton
OR
Acquire as needed




Business mpact Analysis for Acme Printing

HAD OC - SWTCH
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 team leader
7 CSR's


se eisting personnel

2 weeks


1 manager
2 additional team leaders
6 additional CSR's


se eisting personnel

ACLTS

4 hours


1 800 number with 12 terminations


se Napleton's facilities

24 hours


8 desks
8 phones
production space and tables


Acquire and install desks, phones and
tables at Napleton

2 weeks


Desks, phones, tables for a total of 17
personnel


Acquire a temporary facility in the area,
and install desks, phones, tables, 800 line


TCHNOLOCY

4 hours


1 fa server

se an eisting server at Napleton

24 hours


1 eswitch server
8 networkattached PC's
1 special printer


se an eisting server at Napleton
temporarily, acquire and install PC's and
printer as needed

2 weeks


Same as above plus an additional 3
PC's


Relocate above PC's and printer from
Napleton, acquire and install a
replacement server and additional PC's as
needed


HAD OC - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


2 AO staff


se eisting staff


1 week


3 additional AO staff

se eisting staff


ACLTS

24 hours


2 desks, 2 phones, 1 fa

se eisting facilities at Napleton

1 week


3 additional desks and phones

Acquire and install desks and phones as
needed

Business mpact Analysis for Acme Printing

HAD OC - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

1 week


S networkattached PC's


Acquire and install PC's as needed

HAD OC - STRATCC SORCNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


3 staff

se eisting staff

ACLTS

24 hours


3 desks,
2 phones/phone lines


se Distribution Center, install desks and
phones as needed

TCHNOLOCY

72 hours


2 PC's with access to RP system,
1 printer


Acquire and install networkattached PC's
as needed,
Acquire and install printer as needed (or
share printer with DC staff),
Restore RP system and establish
connectivity


HAD OC - LLNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours

NS coordinator,
4 billing assistants
(to monitor pricing, update orders for
"change billing" requirements, run
billing files)


se eisting staff

72 hours

1 ni System Administrator (to
transmit electronic files to customers if
electronic links to customers have not
yet been restored)


se Tech Services personnel

ACLTS

24 hours

S desks,
minimum of 1 phone


se Napleton's facilities

TCHNOLOCY

4 hours

NS server,
ridge to Central
Note: Assumes NS is on the "A list"
for system recovery.


NS server will fail over to alternate site
Business mpact Analysis for Acme Printing

HAD OC - LLNC
RSORC RTO RQRNNTS POSSL STRATCS

24 hours

Head Office : drive, NH ONS,
6 PC's, 1 high speed printer


PC's and printer would have to be
immediately available to meet this RTO


72 hours

links to customers / link for credit card
authorization


stablish links as needed

2 weeks


NCR printer

Acquire and install printer as needed


NATRALS

2 weeks

Paper Draft stock (24lb ond paper),
orm Stock - refunds,
nvoice Stock


Acquire materials as needed

HAD OC - NATONAL DATA CNTR
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 weeks

NDC administrator,
3 reporting analysts


se eisting staff

ACLTS

4 weeks

4 desks,
minimum of 1 phone


Acquire facilities in area as needed

TCHNOLOCY

4 weeks

NDC server,
S PC's,
access to illing printer,
bridge to NS restored,
Note: NDC PC config Tera Term Pro,
Croupwise, Crystal Reports,
Poweruilder, NS cel, Cognos
PowerPlay, NS Word


Acquire and install server and PC's as
needed, restore software and data

HAD OC - DATA NANACNNT
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours

1 Data Analyst (mfg support)


se eisting staff

72 hours

1 Data Analyst (NS support)


se eisting staff

2 weeks

Total S data analysts


se eisting staff
Business mpact Analysis for Acme Printing

HAD OC - DATA NANACNNT


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

24 hours

1 desk


orrow desk at Napleton


72 hours


1 desk

orrow or install additional desk at
Napleton


2 weeks

4 desks,
minimum 1 phone


Acquire facilities and install desks/phone
as needed

TCHNOLOCY

72 hours

1 PC with access to NS


Acquire and install networkattached PC
Note: NS server will fail over to alternate
site


2 weeks


6 networkattached PC's,
access to illing printer
Note: DN PC config Tera Term Pro,
Croupwise, Poweruilder, NS Applic,
Teleservice Applic, NS cel, NS Word


Acquire and install PC's

HAD OC - ACCONTS RCvAL
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 coordinator

se eisting staff

1 week


Same as above plus 1 clerical staff


se eisting staff

2 weeks


Same as above plus 2 more clerical
staff


se eisting staff

ACLTS

48 hours


1 desk
1 phone (can be shared)
1 fa and fa line (can be shared)


nstall desk, phone, fa/fa line as needed
at Napleton (or share eisting facilities,
possibly offhours)

1 week


1 additional desk and phone

nstall additional desk and phone as
needed at Napleton


2 weeks


2 additional desks and phones

Acquire alternate facilities as needed and
install total of 4 desks, 4 phones, 1 fa/fa
line

Business mpact Analysis for Acme Printing

HAD OC - ACCONTS RCvAL


RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

48 hours


1 networkattached PC
1 printer
Note: Need access to RP system,
teleservice, network files, NS Office


Acquire and install PC and printer as
needed at Napleton
Restore RP system on backup server at
Napleton or hot site

1 week


1 additional networkattached PC


Acquire and install additional PC as
needed at Napleton


2 weeks


2 additional networkattached PC's


Relocate above PC's and printer to
alternate location, and acquire and install
2 additional PC's


NATRALS

48 hours


ank deposit books,
deposit stamps


Acquire as needed

HAD OC - ACCONTS PAYAL
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 coordinator
1 clerical staff


se eisting staff

2 weeks


2 additional clerical staff

se eisting staff

4 weeks


3 additional clerical staff

se eisting staff

ACLTS

48 hours


2 desks
2 phones
1 fa and fa line


nstall desks, phones, fa/fa line as
needed at Napleton? Poplar Heights? DC?

2 weeks


2 additional desks/phones

Acquire alternate facilities as needed and
install total of 4 desks, 4 phones, 1 fa/fa
line


4 weeks


3 additional desks/phones

nstall additional desks/phones as needed
at alternate facility

Business mpact Analysis for Acme Printing

HAD OC - ACCONTS PAYAL


RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

48 hours


2 networkattached PC's
1 printer
Note: Could produce manual forms for
probably 1 or 2 weeks but we would
need access to RP system to see who
is owed what


Acquire and install PC's and printer as
needed at Napleton,
Restore RP system on backup server at
Napleton or hot site


2 weeks


2 additional PC's
1 additional printer


Relocate above PC's and printer to
alternate location, and acquire and install
2 additional PC's and 1 printer


4 weeks


3 additional PC's


Acquire and install 2 additional PC's


NATRALS

48 hours


Checks for main bank account


Acquire as needed

2 weeks


Checks for foreign accounts S other
companies


Acquire as needed

HAD OC - PAYROLL
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 manager/supervisor
1 specialist
Note: All staff would need outsourcer
eperience


se eisting staff

1 week


1 additional specialist

se eisting staff

ACLTS

48 hours


2 desks
2 phones
1 phone/fa line


se Napleton's facilities. f incident
occurred when a pay was due, would
borrow eisting desks, phones, phone/fa
line. Otherwise, would install them in a
conference room or spare office.


1 week


Additional 1 desk, 1 phone, 1
phone/fa line


Determine suitable location (e.g.
Napleton, Poplar Heights, etc.) and install
a total of 3 desks, 3 phones, 2 phone/fa
lines

Business mpact Analysis for Acme Printing

HAD OC - PAYROLL
RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

48 hours


Payroll server
2 PC's
1 printer
1 data line to outsourcer
Note: The application data stored on
our server is more detailed than the
data on outsourcer's server. Hence we
would have to restore the data as well
as the company profiles and setup
codes.


Restore outsourcer data on backup
server, acquire and install (or borrow)
PC's and printer, provide dialup
connection to outsourcer


1 week


Additional 1 PC, 1 data line


Relocate above PC's and printer to
alternate location (or acquire and install
new ones), acquire and install additional
PC at alternate location, connect all PC's
to payroll server, install 2 data lines


HAD OC - TRASRY
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

1 week


1 Treasury person

se eisting staff

ACLTS

1 week


1 desk, 1 phone

Acquire space and install desk and phone
as needed


TCHNOLOCY

1 week


1 networkattached PC

Acquire and install as needed

HAD OC - NvSTOR RLATONS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 eecutive and 1 assistant to issue
press release


Would be handled by eecutive
management team at command center


2 weeks


1 eecutive and 1 assistant to update
website and book investor
presentations


Would be handled by eecutive
management team at their interim
location

ACLTS

24 hours


Not applicable (included in ecutive
Nanagement)


Business mpact Analysis for Acme Printing

HAD OC - NvSTOR RLATONS


RSORC RTO RQRNNTS POSSL STRATCS

2 weeks


Space for server

se Napleton's facilities


TCHNOLOCY

24 hours


Not applicable (included in ecutive
Nanagement)



2 weeks


Website

Acquire and install server, restore website

HAD OC - NT HOLDR DSTRTON


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


2 signing officers and 1 analyst
Note: Personnel is not dependent on
skill but rather knowledge of the
process. Distribution S Reporting
nstructions are available in
f:\data\finance\.


Signing officer duties would be handled by
eecutive management team at command
center, analyst duties could be handled by
any of the 4 staff that know the current
process


ACLTS

24 hours


1 desk and phone for analyst

f incident occurred when a distribution
was due, would use facilities at another
company site, otherwise would acquire
facilities as needed


TCHNOLOCY

24 hours


1 networkattached PC
1 printer
access to email


f incident occurred when a distribution
was due, would use eisting technology at
another company site, otherwise would
acquire and install as needed


3 weeks


Access to all f:\data\finance\.. files


Restore files on backup server

Business mpact Analysis for Acme Printing

B. Recovery Requirements - Po7lar Heights Plant


B.1 Recovery Time Objectives
Loss of the Poplar Heights plant would interrupt the following business processes or functions:
Production Scheduling,
Purchasing,
Prepress,
Web Production,
indery,
oil Stamping,
Help Desk/Production Support.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Production Scheduling
Description: Schedules all production on web, bindery and foil.
mpact: Would lose CTS cards, dockets and product samples. Would also lose ability to accept
docket jobs.
RTO's Within 24 hours, would need to relocate scheduling staff to Distribution Center and would
need to contact outsource vendors to initiate production of all base stock normally produced
by Poplar Heights.
Within 48 hours, would need to establish and manage production schedule at outsourcers.

b) Purchasing
Description: Purchasing of all paper used in base stock production.
mpact: Would lose Poplar Heights plant paper inventory (total of 7S SK's representing $6S0700K)
RTO's Within 24 hours, would need to relocate purchasing staff to Distribution Center and begin
coordinating paper supply for outsourcers.

c) Pre7ress
Description: Preparation and storage of all job film, digital files and preparation of printing plates.
mpact: Would lose all film.
RTO's Within 24 hours, would need to gather digital files to supply to outsourcers, and would need
to assign key personnel to support outsourcers as required (from Distribution Center).

d) Web Production
Description: Printing of all base stock.
mpact: Would lose capability of producing 3S40,000,000 sheets/month. Approimately 3S of this
volume is for CD.
RTO's Within 1 - 2 weeks, would need to begin shipment of base stock from outsourcers to the
binderies, stampers, Distribution Center, or direct to the imprinting plants.

e) Bindery
Description: Collation of multipart sheets, collation of rollfed forms, cutting, shrinkwrapping, boing.
mpact: Would lose capability of collating SN sheets a month and 300,000 sets of forms per month.
RTO's Within 48 hours, would need to contact outsourced binderies.
Within 1 - 2 weeks, would need to begin collation.
Business mpact Analysis for Acme Printing

f) Foil Stam7ing
Description: Addition of regular foil and holograph foil to products.
mpact: Would lose capability of producing 12 million foil impressions/month.
RTO's Within 48 hours, would need to contact outsourced foil stampers.
Within 1 - 2 weeks, would need to begin foil stamping.

g) Hel7 Desk/Production Su77ort
Description: Nonitoring of production applications and databases. Help Desk tracks all support.
mpact: Lack of monitoring could result in undetected production problems. Lack of Help Desk could
result in unresolved problems.
RTO's Within 12 hours, would need to reestablish production support with minimized staff.
Within 4 weeks, would need to reestablish normal functioning of Production Support.

B.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

POPLAR HCHTS PLANT - PRODCTON SCHDLNC


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 person for product knowledge,
coordination, and system input


se current Poplar Heights staff (DC staff
would provide assistance)


ACLTS

24 hours


1 desk
1 phone/phone line


se D.C. facilities, install desk and phone
as needed

TCHNOLOCY

24 hours


1 networkattached PC
1 printer


Acquire and install PC and printer as
needed

NATRALS

24 hours


CTS cards
]ob samples


CTS cards to be printed and laminated by
D.C. staff
Samples to be pulled from imprint


POPLAR HCHTS PLANT - PRCHASNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 person for product knowledge, paper
calculation, coordination, and system
input
Note: assumes we supply all paper to
outside vendor


se current Poplar Heights staff
Business mpact Analysis for Acme Printing

POPLAR HCHTS PLANT - PRCHASNC


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

24 hours


1 desk
1 phone/phone line


se D.C. facilities, install desk and phone
as needed

TCHNOLOCY

24 hours


1 networkattached PC
1 printer


Acquire and install PC and printer as
needed

POPLAR HCHTS PLANT - PRPRSS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 person for product knowledge, file
layouts, Quark/llustrator, Nac


se current Poplar Heights staff

ACLTS

24 hours


1 desk
1 phone/phone line


se D.C. facilities, install desk and phone
as needed

TCHNOLOCY

24 hours


1 networkattached Nac
Note: Need to develop ability to post
large data files to the internet


Acquire and install Nac as needed (could
borrow Nac from Head Office)

NATRALS

24 hours


ile media (e.g. Zip disks)

Purchase media as needed

POPLAR HCHTS PLANT - W PRODCTON
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

1 2 wks


1 person for product knowledge,
coordination, and system input
Note: Need to develop a
schedule/production plan


se current Poplar Heights staff (this
would be the same person required for
Production Scheduling)

ACLTS

1 2 wks


1 desk
1 phone
1 phone/fa line


Same facilities required for Production
Scheduling

TCHNOLOCY

1 2 wks


1 networkattached PC,
1 printer


Same technology required for Production
Scheduling

QPNNT

1 2 wks


up to 7 columns + bind. 23 S/8 ma,
need to print both sides


se outsourcers' equipment
Business mpact Analysis for Acme Printing

POPLAR HCHTS PLANT - W PRODCTON


RSORC RTO RQRNNTS POSSL STRATCS

NATRALS

1 2 wks


ink to our spec,
paper,
skids,
digital files,
job specs S samples


Strategic Sourcing group would acquire
ink, paper, skids, prepress person would
provide the digital files, production
scheduler would provide specs S samples

POPLAR HCHTS PLANT - NDRY
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 person for product knowledge and
job coordination


se current Poplar Heights staff (this
would be the same person required for
Production Scheduling)


ACLTS

48 hours


1 desk
1 phone/phone line


Same facilities required for Production
Scheduling

TCHNOLOCY

48 hours


1 networkattached PC
1 printer


Same technology required for Production
Scheduling

QPNNT

12 wks


12 bin collator up to 14"23S/8"
Roll collator 16" 4 stns + glue
Note: Assumes all sheets are supplied
cut. Assumes all collation is outsourced.


se outsourcers' equipment
OR
Acquire equipment and install at Napleton
as needed (depending upon lead time to
acquire equipment)


NATRALS

48 hours


Samples and job collation specifications
Note: dockets are all manual


Dockets need to be backed up offsite

POPLAR HCHTS PLANT - OL STANPNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 person for product knowledge,
coordination, system input, and pre
press/Nac
Note: assumes all stamping is
outsourced


se current Poplar Heights staff (this
would be a combination of the person
required for Production Scheduling and
the person required for Prepress)

ACLTS

48 hours


1 desk
1 phone/phone line


Same facilities required for Production
Scheduling/Prepress
Business mpact Analysis for Acme Printing

POPLAR HCHTS PLANT - OL STANPNC


RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

48 hours


1 networkattached PC
1 printer


Same technology required for Production
Scheduling/Prepress

QPNNT

12 wks


stampers up to 14" 22"
Note: assumes we continue foil
stamping


se outsourcers' equipment
OR
Acquire equipment and install at Napleton
as needed (depends upon lead time to
acquire equipment)
OR
Suspend foil stamping if acceptable


NATRALS

48 hours


die specs/film to die supplier, supply of
foil to vendors
Note: assumes die film backed up


Strategic Sourcing group would coordinate
supply of foil, die specs/film would need
to be backed up offsite, or kept offsite


POPLAR HCHTS PLANT - HLP DSK/PRODCTON SPPORT
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

12 hours

1 manager, 1 team lead,
1 Prod. Support person,
1 HD person


se current staff

4 weeks

Remaining staff (3 HD/Prod. Support
staff)


se current staff


ACLTS

12 hours

3 desks,
2 phones,
1 800 phone line


se Head Office facilities, redirect eisting
800 line
Note: Nanager already has desk at Head
Office


4 weeks

Additional 3 desks

se Head Office facilities


TCHNOLOCY

12 hours

3 PC's with connectivity to Head Office
server for Sitescope


orrow PC's initially then acquire and
install replacements as needed


4 weeks

3 additional PC's,
2 servers (eHealth and Trackit)


Acquire and install PC's and servers as
needed, restore applications

QPNNT

12 hours

Replacement pager with HD
number/PN assigned,


Acquire/borrow a replacement pager

Business mpact Analysis for Acme Printing

C. Recovery Requirements - Distribution Center


C.1 Recovery Time Objectives
Loss of the Poplar Heights Distribution Center would interrupt the following business processes or functions:
Shipping,
Receiving,
nventory Nanagement,
ulfillment,
Assured Delivery,
Poplar Heights WAN access.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Shi77ing
Description: Shipping of base stock and purchased items to all company plants as well as to outside
customers (e.g. CD)
mpact: Would lose the ability to ship base stock and raw materials to company plants and
customers (appro. 7 full trailers to imprinting plants of stock and supplies, appro. 4 full
trailer loads to CD).
RTO's Within 4 hours, would need to relocate transportation coordinator to Poplar Heights plant.
Within 8 hours, would need to relocate shipping staff to Poplar Heights plant and begin
direct shipments to each imprinting plant, using manual shipping processes.
Within 1 week, would need to begin shipping stock to a temporary warehouse for shipment
to imprinting plants.

b) Receiving
Description: Receiving of all base stock from Poplar Heights plant and purchased items from suppliers.
mpact: Poplar Heights plant would not be able to send base stock to the DC (appro. 60 skids a
day), suppliers would not be able to send in ordered items to the DC (appro. 6 deliveries a
day).
RTO's Within 24 hours, would need to redirect receipt of purchased items to plants.
Within 1 week, would need to lease alternate warehouse space in the area, and begin
receipt of base stock and purchased items.

c) !nventory Nanagement
Description: Responsible for performing all inventory transaction. Also responsible for inventory target
setting.
mpact: Would lose the ability to manage the inventory transactions in the inventory systems.
Would not have a record of inventory transaction values and levels. Would lose the
inventory cards.
RTO's Within 4 hours, would need to relocate inventory management personnel to Poplar Heights
plant. Would need to implement an 'emergency' production schedule, and begin producing
'A' stock only.
Within 8 hours, would need to implement inventory transaction tracking mechanism.
Within 24 hours, would need to develop redistribution plan of the contingency stock stored
at imprinting plants.
Within 2 weeks, would need to begin limited production of '' and 'C' stock.
Business mpact Analysis for Acme Printing

Within 3 - 4 weeks, would need to create and begin inventory replenishing plan.
d) Fulfillment
Description: Pick and ship of customer retail and branch supplies orders.
mpact: Would not be able to receive pick and ship orders and would not be able to send ordered
items to retail customers (appro. 2S0 orders per day) and branches (appro. 2S0 orders
per day).
RTO's Within 24 hours, would need to relocate fulfillment staff to Napleton.
Within 72 hours, would need to resume fulfillment activities.

e) Assured Delivery
Description: Receives all undelivered company orders for AC and YZ and processes communication to
the customer or the branch. Responsible for ensuring all the returned packages are
destroyed in a secure manner.
mpact: Would not be able to received the undelivered orders for AC and YZ. Would not be able
to send communication to the customer or branch that mail was returned. (appro. 100
returns per day).
RTO's Within 4 hours, would need to redirect mail delivery to Poplar Heights plant.
Within 48 hours, would need to resume Assured Delivery process from Poplar Heights plant.

f) Po7lar Heights WAN access
Description: The Poplar Heights plant accesses company's wide area network via a wireless link to the
Distribution Center.
mpact: The Poplar Heights plant would not be able to access the WAN.
RTO's Within 24 hours, would need to establish an alternate link to the WAN.

C.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

DSTRTON CNTR - SHPPNC


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 transportation coordinator
Note: would be located at plant until
new warehouse space was ready


se current DC staff

8 hours


2 trained forklift drivers,
2 inventory mgmt personnel
Note: would be located at plant until
warehouse space was ready


se current DC staff
Business mpact Analysis for Acme Printing

DSTRTON CNTR - SHPPNC


RSORC RTO RQRNNTS POSSL STRATCS

1 week


1 additional trained forklift driver
Note: would be located at new
warehouse location, along with the
other forklift drivers and the inventory
management personnel


se current DC staff

ACLTS

4 hours


1 desk, 1 phone and phone line (for
transportation coordinator)


se a spare office in Poplar Heights plant

QPNNT

8 hours


1 forklift for operators at the plant


se one of Poplar Heights's units

1 week


3 forklifts for operators at the at new
warehouse location


Lease the equipment

NATRALS

4 hours


Transportation documents

Cet new documents from transportation
companies

DSTRTON CNTR - RCvNC


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 Strategic Sourcing person to work
with plants and suppliers to determine
requirements and deliveries


se Head Office staff

1 week


1 inventory management person,
1 WNS consultant,
3 trained forklift drivers (these would
be the same ones required for
shipping, not incremental)


se current DC staff for inventory
management, and retain a WNS
consultant


ACLTS

1 week


20,000 sq feet, 3 dock doors, 16 bays
of racking for skids,
4 desks, 2 phones, 1 phone line


Acquire temporary warehouse space in
Poplar Heights area, install desks, phones,
phone line as needed, acquire and install
racking if required


TCHNOLOCY

1 week


1 PC for WNS,
4 desktop PC's,
1 printer


Acquire and install PC's and printer as
needed, restore WNS
Business mpact Analysis for Acme Printing

DSTRTON CNTR - RCvNC


RSORC RTO RQRNNTS POSSL STRATCS

QPNNT

1 week


4 phasers,
2 bar code scanners,
1 label printer and software


Acquire equipment as needed

NATRALS

1 week


S000 bar code labels (to bar code
racking and product coming in)


Acquire labels as needed

DSTRTON CNTR - NvNTORY NANACNNT


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 inventory manager/leader,
1 production planner


se current DC staff for inventory
manager/leader, use Poplar Heights staff
for production planner

Note: These two people would be required for the duration of the recovery effort for
inventory management. The other inventory management people required have
been listed in the other processes (shipping and receiving).

ACLTS

4 hours


1 desk, 1 phone


se a spare office in Poplar Heights plant
Note: ecause the production planner is already located at the plant, the assumption
has been made that the person would use their own workstation. The additional
one would be for the nventory Nanager.

TCHNOLOCY

4 hours


1 desktop PC
1 printer


se an eisting PC and printer at Poplar
Heights initially, then acquire and install
additional ones as needed


QPNNT

24 hours


1 laminator

se Poplar Heights's laminator

NATRALS

4 hours


CTS card stock

Purchase card stock as needed

DSTRTON CNTR - LLLNNT
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 fulfillment team leader
1 fulfillment packer


se current DC staff

72 hours


3 additional fulfillment packers

se current DC staff
Business mpact Analysis for Acme Printing

DSTRTON CNTR - LLLNNT


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

72 hours


8000 sq.ft
8 packing tables
1 phone


se space at Napleton, acquire and install
tables as needed, install a phone or share
an eisting phone


TCHNOLOCY

72 hours


3 desktop PC's,
1 printer for mailing labels,
1 data line to .S. Nail


Acquire and install PC's, printer, and data
line as needed, restore applications
Note: One PC would need Pick and Ship and Teleservice applications on it, and
would need to be hooked up to printer for mailing labels. One PC would need to be
hooked up to .S. Nail.

QPNNT

72 hours


1 bar code scanner (required for .S.
Nail and wanding orders off system)


uy or borrow a scanner as needed


DSTRTON CNTR - ASSRD DLvRY
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 Assured Delivery operator

se current DC staff

ACLTS

48 hours


100 sq ft,
1 desk,
1 fa line for autofaes


se a locked office in Napleton or Poplar
Heights plants

TCHNOLOCY

48 hours


1 desktop PC with teleservice and
autofa,
1 printer,
1 Purolator shipping system,
1 data line connected to Purolator
system for sending out letters


Acquire and install PC's, printer, shipping
system, and data line as needed, restore
applications

QPNNT

48 hours


1 bar code scanner

uy or borrow a scanner as needed

DSTRTON CNTR - POPLAR HCHTS WAN ACCSS


RSORC RTO RQRNNTS POSSL STRATCS

TCHNOLOCY

24 hours


Connection to WAN


Redirect an eisting SDN line

Business mpact Analysis for Acme Printing

D. Recovery Requirements - Na7leton Plant and Call Center


D.1 Recovery Time Objectives
Loss of the Napleton facility would interrupt the following business processes or functions:
Phone Orders and nquiries,
Clarifications,
vR reorders and enquiries,
Teleservice database,
Order ntry/Sort,
Production of Personal orms,
Production of usiness orms,
Production of Starter Kits,
Custom Order Design,
Production of orms,
Nailing,
Product Setup and .

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Phone Orders and Enquiries
Description: Receive incoming calls for orders and status enquiries.
mpact: Customer frustration as they cannot reach company for reorders, status or complaints.
Customers cannot place any rush orders. Would impact revenue since majority of
Napleton's orders come in via the call center.
RTO's Within 4 hours, would need to redirect inbound calls to Oakville. Would also need to restore
the Teleservice data base and provide access to it from Oakville.
Within 24 hours, would need to begin sending Napleton CSR's to Oakville to assist with the
increased call volume (nglish calls only). Would also need to load balance Oakville using
Sprint. Would need to advise customers to use other ordering methods.
Within 1 week, would need to establish an interim Call Center in the area, relocate Napleton
CSR's, and resume normal" operations.

b) Clarifications
Description: Outbound calls to get missing information on forms order.
mpact: Orders delayed because we cannot contact customers to get the missing information.
RTO's Within 24 hours, would need to relocate Napleton clarification staff to the Head Office Head
Office to handle outbound clarifications and mail returns.
Within 1 week, would need to establish an interim Call Center in the area, relocate Napleton
clarification staff, and resume normal" operations.

c) !vR Reordering and Enquiries
Description: nteractive voice Response system, which automatically handles a minimum of 1S00 re
orders and enquiries per day.
mpact: All vR reorders and enquiries would have to be handled manually.
RTO's Within 4 hours, would need to set up call treatment with Sprint, indicating that vR re
ordering and status enquiries are temporarily suspended. vR processes would have to
revert to manual.
Within 1 week, would need to install a replacement vR system at an alternate location and
resume normal vR processes.



Business mpact Analysis for Acme Printing

d) Teleservice Database
Description: Order entry system used to capture customer information to place orders including all NCR
information.
mpact: nable to enter order information electronically in either Napleton or Oakville. All orders
would have to be taken manually. nable to respond to status enquiries.
RTO's Within 4 hours, would need to restore the application on a backup server.

e) Order Entry/Sort
Description: ntroduces all paper orders and fa orders into our system.
mpact: Would not have orders coming in by mail or fa.
RTO's Within 4 hours, would need to redirect electronic, fa and paper orders to Cedar Springs
and Oakville. Cedar Springs and Oakville would need to implement 7 24 data entry. Rush
orders would be suspended.
Within 24 hours, would need to send key Napleton data entry staff to Cedar Springs and
Oakville to assist with order entry interpretation.
Within 48 72 hours, would need to set up some data entry stations at Head Office.
Within 1 week, would need to establish an interim data entry facility at a suitable area
location, relocate all Napleton Order ntry personnel, and resume normal" operations.

f) Personal Forms
Description: Prints and finishes approimately 20,000 personal orders each day in Napleton.
mpact: Would lose production of personal forms (20,000 orders per day or S0 of company's
personal business).
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to
begin shipping base stock for unique Napleton orders, and additional materials, to Cedar
Springs and Oakville. Would need to schedule additional shifts at Cedar Springs and
Oakville. Would need to contact vendor to have a backup Nultiple sent to Oakville.
Within 24 hours, would need to begin producing Napleton's personal orders at Cedar
Springs and Oakville. Would need to install the backup Nultiple at Oakville. Would need to
send Napleton production staff to Cedar Springs and Oakville to assist with plating and
press operations (note union issue at Oakville).
Within 1 week, would need to begin increasing Oakville and Cedar Springs's capacity with
spare or used equipment, and additional staff, as needed.

g) Business Forms
Description: Prints and finishes approimately 2,000 business orders per day.
mpact: Would lose production of business forms.
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to
begin shipping base stock and additional materials to Cedar Springs. Would need to
schedule additional shifts at Cedar Springs. Would also need to redirect shipments from
suppliers and Walnut Crove.
Within 24 hours, would need to begin producing Napleton's business form orders at Cedar
Springs. Would need to send Napleton production staff to Cedar Springs to assist with the
increased volume.

Business mpact Analysis for Acme Printing

h) Starter Kits
Description: Prints and finishes business and personal starter kits for banks and credit unions.
mpact: Would lose all production of Starter kits in Napleton.
RTO's Within 48 hours, would need to begin producing Starter Kits (of some sort) at Cedar
Springs, and other specialty products at Cedar Springs, Oakville or other locations. Would
also need to outsource specialty kits.

i) Nailing
Description: Delivery of completed orders. Nainly a function of .S. Nail.
mpact: .S. Nail will pick up from wherever we set up. However, possibility of several thousand
orders ready to ship that will not leave the plant.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Napleton.

j) Custom Order Design


Description: Provides custom art work for some business orders and all laser product orders.
mpact: Would lose 100 of our ability to use COD nationally..
RTO's Within 48 72 hours, would need to resume Custom Order Design at an alternate location.

k) Forms
Description: Prints and finishes continuous forms products and laser format products.
mpact: Would lose 100 of our ability to produce forms products nationally.
RTO's Within 72 hours, would need to start producing forms laser products in Cedar Springs.
Would also need to outsource all continuous products and provide stock to outsourcers.

l) Product Setu7 and Branch U7date Utility
Description: Sets up new products for production on templates so operations can use them.
information appearing on forms is controlled via .
mpact: Would lose 100 of our ability to set up new products for financial institutions. ncorrect
information appearing on forms when the customers are making changes.
RTO's Within 72 hours, would need to relocate Napleton's Setup and staff to Head Office.
And direct branch updates to Head Office.

D.2 Ninimum Resource Requirements


The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

NAPLTON - PHON ORDRS AND NQRS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


N/A

Oakville CSR's would handle calls initially,
but at etremely degraded service levels

Business mpact Analysis for Acme Printing

NAPLTON - PHON ORDRS AND NQRS


RSORC RTO RQRNNTS POSSL STRATCS

24 hours


3 nglish sales CSR's
8 nglish forms CSR's
8 nglish service CSR's
4 admin's


se Napleton staff that are able to
relocate to Oakville temporarily

1 week


Normal staff levels:
20 nglish sales CSR's
13 nglish forms CSR's
13 nglish service CSR's
3 admin's


se Napleton staff

ACLTS

4 hours


Nany 800 lines

The termination of all Napleton's 800 lines
would be changed to Oakville


24 hours


23 desks with phones,
2 fa lines
Note: would need to load balance
Oakville using Sprint


se all available workstations S phones at
Oakville, and install additional desks,
phones, fa lines as needed
AND/OR
stablish a contract with a recovery
vendor for call center facilities


1 week


67 desks with phones
S fa lines
S T1 lines


Acquire a suitable facility in the area and
install desks, phones, phone switch, fa
lines, T1 lines
NOT: Nay not be able to install a phone
switch and T1 lines within the desired
timeframe
OR
stablish a contract with a recovery
vendor, or a commercial call center, for
call center facilities


TCHNOLOCY

24 hours


23 networkattached PC's,
2 printers


se all available PC's S printers at
Oakville, and acquire and install additional
ones as needed (may not meet RTO)
AND/OR
stablish a contract for quick shipment of
PC's and printers
OR
stablish a contract with a recovery
vendor for call center facilities, including
PC's S printers

Business mpact Analysis for Acme Printing

NAPLTON - PHON ORDRS AND NQRS


RSORC RTO RQRNNTS POSSL STRATCS

1 week


2 ntel servers,
38 additional networkattached PC's,
and 1 additional printer,
SDN link to Head Office


Acquire and install in a temporary area
facility as needed, and relocate the PC's
and printers from Oakville
OR
stablish a contract with a recovery
vendor, or a commercial call center, for
call center facilities, including servers,
PC's, printers S data link


NAPLTON - CLARCATONS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


2 outbound clarifications staff
2 admin. staff


se eisting staff

1 week


2 additional outbound staff
2 additional admin. staff


se eisting staff

ACLTS

24 hours


4 desks, 4 phones, 1 fa line

se eisting facilities at Head Office
(displacing 'noncritical' staff if necessary)


1 week


4 additional desks and phones (total of
8 desks, 8 phones, 1 fa line)

nclude 8 desks, 8 phones, 1 fa line for
clarifications staff when setting up the
temporary call center facility


TCHNOLOCY

24 hours


4 networkattached PC's,
1 printer


se eisting PC's and printer at Head
Office

1 week


4 additional networkattached PC's
(total of 8 PC's and 1 printer)


nclude 8 PC's and 1 printer when setting
up the temporary call center facility


NAPLTON - vR RORDRNC AND NQRS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


Additional CSR's would be required to
handle vR calls manually (1S00/day)
until the system is restored


Set up call treatment with Sprint advising
callers that vR has been suspended
Note: f vR was moved to another location, it would not be affected at the same
time as the Napleton call center
Business mpact Analysis for Acme Printing

NAPLTON - vR RORDRNC AND NQRS


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

1 week


Location for replacement vR system,
800 lines


se Head Office or Oakville

TCHNOLOCY

1 week


vR system,
Connectivity to Teleservice system


Acquire and install as needed

NAPLTON - TLSRvC DATAAS
RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

4 hours


Location for backup server


se Head Office computer room

TCHNOLOCY

4 hours


ackup system with connectivity to
Oakville


Repurpose an eisting server at Head
Office and restore database (currently
would take 12 - 24 hours).
Note: The TS application will ultimately be
replaced with a centralized system at
Head Office.


NAPLTON - ORDR NTRY/SORT
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


6 keyers
10 personal keyers
2 forms keyers
1 ONS forms
1 ONS manual


se eisting Cedar Springs and Oakville
staff (working overtime),
send key Napleton data entry staff to
Cedar Springs and Oakville to assist with
order entry interpretation

48 72
hours


Same as above plus:
2 retail keyers
1 starter kit keyer



Have Napleton staff begin entering as
many orders as possible from Head Office


1 week


Normal staff level (32 keyers working
day and afternoon shifts)

Have Napleton's normal order volume
handled by Napleton staff (from a area
location)


ACLTS

24 hours


7 workstations (20 keyers over 3 shifts)
2 phones, 2 fa lines


se eisting facilities at Cedar Springs and
Oakville
Business mpact Analysis for Acme Printing

NAPLTON - ORDR NTRY/SORT


RSORC RTO RQRNNTS POSSL STRATCS

48 - 72
hours


Same as above plus:
2 more workstations (3 keyers on 2
shifts)



Set up several workstations in Head Office
(possibly displacing 'noncritical' staff)

1 week


Total of:
16 workstations
1 or 2 phones
2 fa lines


Set up a full data entry area in either the
Head Office office or Poplar Heights,
acquire and install desks, phones, fa
lines as needed


TCHNOLOCY

24 hours


7 networkattached PC's


se eisting PC's at Cedar Springs and
Oakville, on etra shifts


48 72
hours


Same as above plus:
2 more networkattached PC's
2 networkattached printers
data line


Acquire and install PC's, printers, data line
in Head Office as needed (or use eisting
technology)


1 week


Total of:
16 networkattached PC's
2 printers
2 data lines


Acquire and install PC's, printers and data
lines in the temporary data entry facility
as needed


NAPLTON - PRSONAL ORNS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


Cedar Springs would require:
8 personal heath operators
2 plating operators
2 maintenance technicians
Note: Would need to cover 1SK orders
per day over 3 shifts

Oakville would require:
3 personal operators
1 maintenance technician
Note: Would need to cover 4.S SK
orders per day over 3 shifts

An additional 12 inspectors and 12
packers would also be required


ncrease use of Cedar Springs and
Oakville staff (i.e. work overtime).

Send Napleton staff to Cedar Springs and
Oakville to help cover the additional
volume and shifts (Cedar Springs and
Oakville would be operating 24 hrs/day)

Note: Personnel requirements may be
reduced by installation of a backup
Nultiple from vendor
Business mpact Analysis for Acme Printing

NAPLTON - PRSONAL ORNS


RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

24 hours


Area for 4 inspection stations
4 desks for inspection
4 desks for packing
Space for mail mono's
Area for backup Nultiple


se eisting facilities at Cedar Springs and
Oakville, and install additional desks, mail
mono's as needed

1 week


Area for additional equipment as
needed,
Additional workbench(es)


se eisting facilities at Cedar Springs and
Oakville, acquire and install
workbench(es) as needed


TCHNOLOCY

24 hours


4 networkattached PC's for QC,
4 networkattached pson label
printers,
4 shipping wands


se eisting technology at Cedar Springs
and Oakville

1 week


Depends upon Oakville and Cedar
Springs's requirements


Acquire and install additional PC's and
printers as needed

QPNNT

24 hours


isting equipment at Cedar Springs
and Oakville, plus 1 Nultiple from
vendor


Cedar Springs currently has 8 open shifts
over each 24 hour period,
A Nultiple would be installed at Oakville
per eisting contractual agreement with
vendor



1 week


1 Heath turret press
30 ea. numbering machines
2 turrets


Acquire new or used presses, numbering
machines, turrets as needed

NATRALS

12 hours


isting stock in Cedar Springs
Press supplies
Plating supplies
Naintenance supplies (tools)
7S increase in bindery supplies,
Kugler tape, stitching wire, label stock,
shrink film, bo blanks


Redirect Napleton stock to Cedar Springs
and Oakville

24 hours


isting stock in Oakville
Press supplies, plating supplies
Naintenance supplies (tools)
2S increase in bindery supplies, etc.


Contingency stock already in Oakville

Business mpact Analysis for Acme Printing

NAPLTON - SNSS ORNS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


S business Heath operators
3 deposit Heath operators
4 inspectors
14 packers


se Cedar Springs staff supplemented by
Napleton staff
2k orders per day. Cedar Springs has 3
shifts available.

ACLTS

24 hours


S business packing stations
2 inspection stations

se Cedar Springs facilities on additional
shifts, set up additional stations as
needed


TCHNOLOCY

24 hours


2 networkattached PC's
S networkattached label printers
QC stations and wands


se eisting technology at Cedar Springs

QPNNT

24 hours


anding equipment
Taping equipment


se eisting equipment at Cedar Springs
and acquire one 4 head ostitch #18
H.D. ronco stitcher (for deposits)


NATRALS

24 hours


usiness stock - C101, C201, vouchers
Deposit stock - CAD, AC
Press supplies, bindery supplies
Nail monos, lettertainers



Ship additional materials from D.C.

NAPLTON - STARTR KTS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


Personal - eisting staff
usiness - eisting staff
indery - eisting staff


egin using 1 shift each of business and
Personal to work weekend overtime in
Cedar Springs

ACLTS

48 hours


200 sq.ft
indery workstation


se Cedar Springs's facilities

TCHNOLOCY

48 hours


1 shipping PC
label printers
wand


se eisting technology in Cedar Springs

QPNNT

48 hours


Parker 100 stitcher

se Parker in storage in Cedar Springs
and acquire a folder capable of 1117
paper

Business mpact Analysis for Acme Printing

NAPLTON - STARTR KTS


RSORC RTO RQRNNTS POSSL STRATCS

NATRALS

48 hours


oes

Acquire as needed

NAPLTON - CSTON ORDR DSCN


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 72
hours


14 employees total
Note: Appro. 70 of forms orders go
through COD


se eisting staff working 3 shifts

ACLTS

48 72
hours


S workstations S S phones if working 3
shifts,
7 workstations S 7 phones if working 2
shifts as at present,
2 phone/fa lines


Set up workstations at another company
facility (Head Office, Poplar Heights or
Cedar Springs)
Note: COD may need to follow forms
production to Cedar Springs

TCHNOLOCY

48 72
hours

S networkattached PC's with
specialized software for forms design,
S networkattached printers,
Scanners


Acquire and install as needed

NAPLTON - ORNS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

72 hours


6 Heath label operators

se Cedar Springs staff, supplemented
with Napleton staff as needed, for laser
forms
Note: Cedar Springs staff would be used
rather than Oakville staff to avoid any
conflict with union rules

se outsourcers' staff for continuous
forms


ACLTS

72 hours


Area for 2 Heath presses
2 workbenches


se Cedar Springs's facilities for laser
forms

se outsourcers' facilities for continuous
forms

Business mpact Analysis for Acme Printing

NAPLTON - ORNS
RSORC RTO RQRNNTS POSSL STRATCS

QPNNT

72 hours


2 Heath presses
4 turrets with numbering


se presses stored in Poplar Heights for
laser forms Note: We would have to
acquire spare numbering machines

se outsourcers' equipment for continuous
forms


NATRALS

72 hours


ase stock
Press supplies


Naterials would be shipped to Cedar
Springs and outsourcers from D.C.

NAPLTON - NALNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 support person or manager with CPC
and sort knowledge


se Napleton staff (by phone)

ACLTS

24 hours


Appro. 800 sq. ft for cages and tubs


se Cedar Springs and Oakville's facilities

QPNNT

24 hours


Additional cages

Acquire and configure additional cages


NATRALS

24 hours


Tags for additional cages


Acquire as needed

NAPLTON - STP AND


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

72 hours


S staff

se eisting staff working 2 shifts


ACLTS

72 hours


3 workstations
3 phones


Set up workstations at Head Office

TCHNOLOCY

72 hours


3 networkattached PC's
3 printers


Acquire and install as needed

Business mpact Analysis for Acme Printing

E. Recovery Requirements - Oakville Plant and Call Center


E.1 Recovery Time Objectives
Loss of the Oakville facility would interrupt the following business processes or functions:
Phone Orders and nquiries,
Clarifications,
Order ntry/Sort,
orms Advisory Office (AO),
lectronic Order Receipt,
Production of Personal and usiness orms,
Specialty Products,
Nailing,
ranch pdate tility (),
Sales,
Contingency Stock Nanagement.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Phone Orders and Enquiries
Description: Receive incoming calls for reorders and status enquiries.
mpact: Customer frustration as they cannot reach company for reorders, status or complaints.
Customers cannot place any rush orders. Loss of revenue.
RTO's Within 4 hours, would need to redirect inbound calls to Napleton, and increase use of vR
system.
Within 24 hours, would need to begin sending Oakville CSR's to Napleton to assist with the
increased call volume and bilingual requirements. Would also need to advise customers to
use other ordering methods.
Within 2 weeks, would need to establish an interim Call Center in the Oakville area, relocate
all Oakville CSR's, and resume normal" operations.

b) Clarifications
Description: Outbound calls to get missing information on forms order.
mpact: Orders delayed because we cannot contact customer to get the missing information.
RTO's Within 24 hours, would need to relocate enough Oakville CSR's to an alternate Oakville
location to handle outbound clarifications and mail returns.
Within 2 weeks, would need to establish an interim Call Center in the Oakville area, relocate
all Oakville CSR's, and resume normal" operations.

c) Order Entry/Sort
Description: Sort incoming orders. Key orders.
mpact: No orders can be put into production. Actual capacity of S 000 Personal and 1 000 usiness
Orders each day.
RTO's Within 4 hours, would need to redirect electronic, fa and paper orders to Napleton and/or
Cedar Springs. Napleton and/or Cedar Springs would need to increase data entry. Rush
orders would be suspended.
Within 48 hours, would begin sending key Oakville data entry staff to Napleton and/or
Cedar Springs to assist with order entry interpretation and bilingual requirements.
Within 2 weeks, would need to establish an interim Data ntry facility at a suitable Oakville
location, relocate all Oakville Order ntry personnel, and resume normal" operations.

Business mpact Analysis for Acme Printing

d) Forms Advisory Office


Description: All forms and computer forms orders.
mpact: No AO orders can be put into production. Actual production of about 100 orders each day.
RTO's Within 24 hours, would need to redirect forms clarifications and order entry to Head Office.

e) Electronic Order Recei7t


Description: Orders that are received electronically from some customers.
mpact: Orders are delayed as they cannot be retrieved from sites. About 7000 Personal and
1000 usiness orders each day.
RTO's Within 4 hours, would need to request orders on tape or via TP.
Within 1 week, would need to establish a more permanent platform for order receipt.

f) Personal and Business Forms


Description: nventory control and shipping/receiving. Plating. Prepress operations. Press operations. All
finishing operations. Receiving stamps and matching.
mpact: Would suspend 6600/day personal orders shipped and 1S00/day business orders shipped.
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations. Would need to
begin shipping base stock for unique Oakville orders, and additional materials, to Napleton
and/or Cedar Springs. Shipments in transit would need to be redirected. Would need to
schedule additional shifts at Napleton and/or Cedar Springs. Would need to contact vendor
to have a backup Nultiple sent to Napleton or Cedar Springs.
Within 24 hours, would need to begin producing Oakville's personal and business form
orders at Napleton and/or Cedar Springs. Would also need to install the backup Nultiple.
Within 48 hours, would need to begin sending Oakville production staff to Napleton and/or
Cedar Springs to assist with plating and press operations if required.
Within 1 week, would need to begin increasing Napleton and Cedar Springs's capacity with
spare or used equipment, and additional staff, as necessary.

g) S7ecialty Products
Description: Products manufactured only in Oakville. Different equipment or base stock.
mpact: Would lose actual production of 2S0 orders each day.
RTO's Within 4 hours, would need to modify ODS to reflect alternate locations.
Within 48 hours, would need to begin shipping base stock for specialty products to
Napleton and/or Cedar Springs.
Within 72 hours, would need to send key Oakville production staff to Napleton or Cedar
Springs, and begin producing Oakville's specialty products.

h) Branch U7date Utility


Description: information appearing on forms is controlled via .
mpact: ncorrect information appearing on forms when the customers are making changes.
RTO's Within 48 hours, would need to direct branch updates to an alternate location, and send
Oakville's person to the alternate location.
Within 2 weeks, would need to relocate the person to a suitable Oakville location.
Business mpact Analysis for Acme Printing

i) Nailing
Description: Delivery of completed orders. Nainly a function of .S. Nail.
mpact: .S. Nail will pick up from wherever we set up. Possibility of 12000 + 2000 + 2S0 orders
ready to ship that will not leave the plant.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Oakville.

j) Sales
Description: All sales activities for Spanish customers.
mpact: Sales activities would be suspended.
RTO's Within 12 hours, would need to relocate sales personnel to an alternate location to handle
customer communication.

k) Contingency Stock Nanagement


Description: Contingency base stock is kept in Oakville, in case distribution from the D.C. is interrupted.
Nanagement of this stock is a D.C. responsibility.
mpact: Would lose all contingency stock stored in Oakville (about $600,000), but would not impact
operations.
RTO's Not applicable.

E.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

OAKvLL - PHON ORDRS AND NQRS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 person to redirect lines to Napleton


Could be handled by Head Office or
Napleton staff

24 hours


1 team leader
2 CSR's for usiness forms
7 10 CSR's for Personal S usiness
Orders


se Oakville CSR's that are able to
relocate for up to 2 weeks (or rotate staff)

2 weeks


Normal staff level (40)

se eisting staff

ACLTS

24 hours


10 - 13 workstations and phones


ree up eisting workstations and phones
used for clarifications in Napleton,
install additional workstations and phones
in Napleton as needed

Business mpact Analysis for Acme Printing

OAKvLL - PHON ORDRS AND NQRS


RSORC RTO RQRNNTS POSSL STRATCS

2 weeks


Space and workstations for 40
personnel,
40 phones and 2 faes (1 inbound, 1
outbound),
incoming 800 lines as per inventory
with Napleton


Acquire suitable space in the Oakville area
as needed,
acquire and install workstations, phones,
faes,
redirect 800 lines

TCHNOLOCY

24 hours


10 - 13 networkattached PC's

ree up eisting PC's used by clarification
staff in Napleton,
install additional PC's in Napleton as
needed


2 weeks


1 a server, 1 LAN server
40 networkattached PC's
4 printers
data lines
phone switch (P)


Acquire and install in new location as
needed

NATRALS

2 weeks


Catalogues, order forms, regular
supplies


Acquire as needed

OAKvLL - CLARCATONS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


2 people to handle return mail and
assured delivery to Caisse (can be done
in the evening)


se Oakville staff Note: nternal
clarifications are done by data entry and
CSR's do outbound which could be done
from someone's home.


2 weeks


Normal staff levels (included in Phone
Orders and Order ntry)


N/A

ACLTS

24 hours


2 workstations and phones


Work at home or use hotel facilities


2 weeks


ncl. in Phone Orders/Order ntry


N/A

TCHNOLOCY

24 hours


2 PC's with nternet access (for e
mails) Note: A home office would
require a desktop with modem to
access central systems.


se employees' home PC's or PC's in a
hotel business center
Business mpact Analysis for Acme Printing

OAKvLL - CLARCATONS
RSORC RTO RQRNNTS POSSL STRATCS

2 weeks


ncl. in Phone Orders/Order ntry

N/A

OAKvLL - ORDR NTRY/SORT


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 supervisor
12 keyers


se Oakville supervisor and Napleton and
Cedar Springs keyers (working overtime)


48 hours


Same as above plus:
8 additional bilingual keyers


se Oakville keyers

2 weeks


20 bilingual keyers (total, plus
supervisor)


se Oakville staff

ACLTS

4 hours


Office for supervisor with phone, fa
and internet access


se conference room in a local hotel, or
work from home

24 hours


Space for backup Nultiple

se Napleton's facilities

48 hours


Work area and desks for 8 additional
keyers

se Napleton and/or Cedar Springs
facilities. Acquire and install additional
desks as needed, or use eisting desks on
additional shifts.


2 weeks


20 desks (day shift operations only)
OR
10 desks (day S afternoon shifts)


Acquire a temporary facility in the Oakville
area, and install desks, phones, fa

TCHNOLOCY

4 hours


1 PC and 1 printer for supervisor


se PC and printer in hotel business
center, or use home PC and printer


48 hours


8 networkattached PC's

Acquire and install additional PC's as
needed, or use eisting PC's on additional
shifts


2 weeks


Network and fa servers,
20 networkattached PC's (dayshift
only) or 10 PC's (days and afternoons),
2 printers, 1 fa printer,
same data lines as at present


Acquire and install servers, PC's, printers,
and data lines as needed
Business mpact Analysis for Acme Printing

OAKvLL - AO ORDRS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 AO person


Transfer the function to the bilingual AO
person at Head Office


ACLTS

24 hours


1 desk, 1 phone, 1 fa

se eisting facilities in Head Office

TCHNOLOCY

24 hours


1 networkattached PC and printer


se eisting technology in Head Office

OAKvLL - LCTRONC ORDR RCPT


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 or 2 technical people and 1 or 2
customer relations people to coordinate
interim process (including picking up
tapes from customers if necessary)


se Longueil and Head Office Technology
Services personnel and Oakville Sales
personnel

ACLTS

4 hours


Work area and phones for Oakville
Technology Services and Sales
personnel


Work from home or use hotel facilities

TCHNOLOCY

1 week


Nodem, SDN links, software

Acquire and install as needed

OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


4 management to plan switchover


se Longueil management (working with
Napleton and Cedar Springs
management)


24 hours


1 supervisor,
8 press operators,
12 bindery staff


se Napleton and Cedar Springs staff,
working overtime

48 hours


6 additional press operators,
10 additional bindery staff


se Oakville staff

1 week


Depends upon Napleton and Cedar
Springs's requirements


se additional Oakville staff
Business mpact Analysis for Acme Printing

OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS

ACLTS

4 hours


Conference room, 2 phones, 1 fa for
management staff


se hotel facilities, cell phones

24 hours


Space for backup Nultiple

Nake space in Napleton

48 hours


1000 sq. ft
4 working tables
Additional carts, shipping, matching,
assembling tables, bins


Acquire and install additional tables, etc.
as needed

1 week


4000 sq. ft
7 working tables
Additional conveyors


Acquire and install additional tables,
conveyors, etc. as needed

TCHNOLOCY

4 hours


1 PC, 1 printer, internet access

se hotel facilities, laptop PC

48 hours


2 networkattached PC's

Acquire and install additional PC's as
needed


1 week


S more networkattached PC's,
1 printer


Acquire and install as needed

QPNNT

24 hours


isting equipment at Cedar Springs
and Oakville plus backup Nultiple from
vendor


Cedar Springs currently has 8 open shifts
over each 24 hour period. There is also a
contractual agreement with vendor for
delivery of an Nultiple.


1 week


S presses (specialized NCR
imprinting),
200 numbering machines


Acquire new or used presses and
numbering machines as needed, also
salvage any undamaged equipment and
send to Napleton or Cedar Springs


NATRALS

4 hours


ntransit materials


Redirect intransit materials to Napleton
and Cedar Springs


24 hours


30 volume of base stock for nglish
forms and 10 volume for Spanish,
plus additional consumables
Note: Would start producing nglish
forms first


Ship stock and consumables to Napleton
and Cedar Springs from DC, also salvage
any undamaged materials and ship to
Napleton and Cedar Springs

Business mpact Analysis for Acme Printing

OAKvLL - ORNS
RSORC RTO RQRNNTS POSSL STRATCS

48 hours


100 nglish volume and 30
Spanish volume, plus additional
consumables
Note: Would start phasing in Spanish
Desjardins volume


Continue shipping additional stock and
consumables to Napleton and Cedar
Springs from DC

1 week


100 nglish volume and 100
Spanish volume, plus additional
consumables
Note: Would have completely phased in
all Spanish volume


Continue shipping from DC

OAKvLL - SPCALTY PRODCTS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

72 hours


1 press operator


se Oakville staff

ACLTS

72 hours


100 sq. ft storage space


se space at Napleton or Cedar Springs


QPNNT

72 hours


NCR imprinting equipment
3 press turrets
60 numbering machines

se Napleton or Cedar Springs's
equipment, acquire turrets and numbering
machines as needed


NATRALS

72 hours


2 week supply of base stock and etra
consumables


Ship from D.C. and/or salvage from
Oakville

OAKvLL - NALNC
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 support person or manager with CPC
and sort knowledge


se Oakville staff (by phone)

ACLTS

24 hours


Space for additional cages and tubs


se Napleton and Cedar Springs's
facilities

QPNNT

24 hours


Additional cages

Acquire S configure additional cages


NATRALS

24 hours


Tags for additional cages


Acquire as needed

Business mpact Analysis for Acme Printing

OAKvLL -
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

48 hours


1 person


se Oakville personnel


2 weeks


Same as above

Same as above

ACLTS

48 hours


1 desk, 1 phone

se another company facility (or work
from home if possible)


2 weeks


Same as above

When a temporary facility has been
acquired in the Oakville area, install a
desk and phone


TCHNOLOCY

48 hours


1 networkattached PC,
1 printer


Acquire and install a PC and printer as
needed

2 weeks


Same as above

Acquire and install a PC and printer at the
new facility (or relocate from the company
facility)

OAKvLL - SALS
RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


4 sales personnel


se Oakville personnel


ACLTS

24 hours


4 desks, 4 phones, 1 fa

se hotel facilities or work at home


TCHNOLOCY

24 hours


4 PC's, 1 printer, internet access


se hotel facilities, laptops, or home
computers


Business mpact Analysis for Acme Printing

F. Recovery Requirements - Cedar S7rings Plant


F.1 Recovery Time Objectives
Loss of the Cedar Springs plant would interrupt the following business processes or functions:
Order ntry/Sort,
Production of Personal and usiness orms,
Production of PAL's (Personal Address Labels),
Nailing,
Sales.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) Order Entry/Sort
Description: Order sorting. Key order entry and verify. lectronic order processing. a order reception.
Tape order processing. ONS. Clarifications. Return mail processing. iling and retrieving
order forms. Reception/switchboard operation.
mpact: Would suspend: 4000/day personal orders keyed, 3300/day personal orders by electronic
entry, 1400/day business orders keyed, 200/day business orders by electronic entry,
100/day retail orders keyed.
RTO's Within 4 hours, would need to redirect electronic, fa and paper orders to Napleton and/or
Oakville. Napleton and/or Oakville would need to increase data entry. Rush orders would be
suspended.
Within 72 hours, would likely need to send 1 or 2 key order entry personnel to Napleton
and/or Oakville to assist with interpretation of keying local products.
Within 1 week, would need to determine whether necessary to send additional Cedar
Springs order entry staff to Napleton and/or Oakville to assist with the increased volume, or
to begin hiring temporary help. ncludes clarifications and return mail processing.
Within 4 weeks, would need to establish an interim data entry facility at a suitable Cedar
Springs location, relocate all Cedar Springs order entry personnel, and resume normal"
operations (RTO depends upon how long Napleton and/or Oakville able to support
additional load).

b) Personal and Business Forms


Description: nventory control and shipping/receiving. Plating. Prepress operations. Press operations. All
finishing operations. Receiving stamps and matching.
mpact: Would suspend 6600/day personal orders shipped and 1S00/day business orders shipped.
RTO's Within 4 hours, would need to modify ODS to reflect alternate location(s). Would need to
begin shipping base stock for unique Cedar Springs orders, and additional materials, to
Napleton and/or Oakville (also outsourced items such as stamps). Shipments in transit
would need to be redirected. Would need to schedule additional shifts at Napleton and/or
Oakville.
Within 24 hours, would need to begin producing Cedar Springs's personal and business form
orders at Napleton and/or Oakville.
Within 72 hours, would likely need to send 1 or 2 key production personnel to Napleton
and/or Oakville to assist with interpretation of production of local products.
Within 1 week, would need to begin increasing Napleton and Oakville's capacity with spare
or used equipment, and additional staff, as necessary.

Business mpact Analysis for Acme Printing

c) Personal Address Labels


Description: nventory control and shipping/receiving. Plating. Prepress operations. Press operations. All
finishing operations.
mpact: Would suspend 200/day PAL orders.
RTO's Within 4 hours, would need to modify ODS to reflect alternate location. Shipments in transit
would need to be redirected.
Within 1 week, would need to supply base stock and resume production at alternate
location, or outsource production.

d) Nailing
Description: Shipping of completed orders (mainly a function of .S. Nail). Courier shipments, including
internal mail.
mpact: Would suspend delivery of 6600/day personal orders, 1S00/day business orders, and
200/day PAL orders. However, .S. Nail will pick up from wherever we set up.
RTO's Within 24 hours, would need to advise .S. Nail of rerouting and establish postal code sort.
Would also need to advise .S. Nail to redirect incoming mail and discontinue pickups in
Cedar Springs.

e) Sales
Description: Sales activities for Western .S..
mpact: Little impact. Sales activities could continue in the field, or be suspended temporarily.
RTO's Not applicable.

F.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

CDAR SPRNCS - ORDR NTRY/SORT


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

72 hours

2 keying
2 ONS


se Cedar Springs staff (Leslie S Krista to
NKH, Cail S lizabeth to LNC)


1 week

Depends on whether Napleton and/or
Oakville need additional staff

se Cedar Springs staff subject to their
ability to travel
OR
Hire and train temporary staff in Napleton
and/or Oakville


4 weeks

17 keying, 2 order sort, 4 ONS,
1 admin, 1 manager, 1 receptionist


se Cedar Springs staff


ACLTS

72 hours

2 desks at each location, with phones

se Napleton and Oakville's facilities

Business mpact Analysis for Acme Printing

CDAR SPRNCS - ORDR NTRY/SORT


RSORC RTO RQRNNTS POSSL STRATCS

1 week

Depends on whether Napleton and/or
Oakville need additional staff


se eisting Napleton and Oakville
facilities, working etra shifts as needed


4 weeks

3000 sq. ft,
23 workstations,
2 phones S1 switchboard phone,
6 phone lines and 2 fa lines


Acquire temporary or permanent facilities
in Cedar Springs, and install desks,
phones, and phone/fa lines


TCHNOLOCY

24 hours

tape drive to process CueData West
and vision West tape orders


se tape drive at Napleton or Oakville

72 hours

4 PC's


se eisting PC's at Napleton and Oakville


1 week


Depends on whether Napleton or
Oakville need additional staff


Acquire PC's, and install at Napleton
and/or Oakville as needed


4 weeks

2S desktop PC's,
S printers (incl. a printers),
1 server,
1 SDN line S 1 T1 line


Acquire and install PC's, printers and
server. nstall data lines.

QPNNT

4 weeks

1 mail opener,
1 photocopier,
1S filing cabinets


Acquire equipment as required


NATRALS

24 hours

Tapes,
Account type sheets


se Napleton or Oakville's tapes. Keep
account type sheets at Napleton and
Oakville.


4 weeks

Tapes,
Account type sheets


Acquire tapes as required. Replace
account type sheets.

CDAR SPRNCS - ORNS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

4 hours


1 person with ODS knowledge,
1 person with product knowledge,
1 person with stock knowledge


se Cedar Springs staff (ODS - Carol,
product - Christine, stock - Theresa)

24 hours


Additional staff with product knowledge


se Cedar Springs staff

Business mpact Analysis for Acme Printing

CDAR SPRNCS - ORNS


RSORC RTO RQRNNTS POSSL STRATCS

72 hours


Additional staff with product knowledge


se Cedar Springs staff subject to their
ability to travel

1 week


Additional press operators

se Cedar Springs staff subject to their
ability to travel


ACLTS

4 hours


ase of operations for key Cedar
Springs staff, with min. 2 phones


se a nearby hotel

72 hours


Desks and phones for 1 or 2 Cedar
Springs staff at Napleton and/or
Oakville


se spare offices or conference rooms at
Napleton and/or Oakville


1 week


Workspace for Cedar Springs press
operators at Napleton and/or Oakville


se eisting space (working additional
shifts)

TCHNOLOCY

24 hours


No unique requirements. All required
technology eists in Napleton and
Oakville.


N/A

QPNNT

24 hours


No unique requirements. All required
equipment eists in Napleton and
Oakville.


vendor could be contacted to ship an
Nultiple to Napleton if needed

72 hours


Night need a business stitcher and/or
Printware platesetter depending on
eisting capacity


Acquire new or used equipment as
needed (may not be possible within 72
hours)

1 week


Depends on eisting capacity at
Napleton and Oakville


Would acquire additional equipment as
needed. Any undamaged equipment in
Cedar Springs could be shipped to the
other plants as needed.


NATRALS

4 hours


ntransit materials

Redirect to Napleton and Oakville


24 hours


nique Cedar Springs stock, additional
consumables

Ship to Napleton and Oakville from DC,
salvage and ship any undamaged stock
and consumables

Business mpact Analysis for Acme Printing

CDAR SPRNCS - PRSONAL ADDRSS LALS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

1 week


1 press operator,
1 printware operator


se Cedar Springs staff, or outsource
production

ACLTS

1 week


Space for platesetter, press, stitcher,
etc. Note: Special setup on Parker
stitcher


se facilities at Napleton, Oakville, or
outsourcer

TCHNOLOCY

1 week


No unique requirements.


All required technology eists at Napleton,
Oakville, or outsourcer


QPNNT

1 week


1 Parker stitcher,
1 ZN platesetter,
1 38S A Dick press


se equipment at Napleton, Oakville, or
outsourcer
Note: PAL's can be run on Heath press but
A is better


NATRALS

1 week


All PAL stocks, reorder forms, mail
labels, inserts, back covers, Parker
tape, wallets


Acquire as needed or ship from the D.C.

CDAR SPRNCS - NALNC


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

24 hours


1 support person or manager with CPC
and sort knowledge


se Cedar Springs staff (by phone)

ACLTS

24 hours


Appro. 800 sq. ft for cages S tubs


se Napleton S Oakville's facilities

QPNNT

24 hours


Additional cages

Acquire S configure additional cages


NATRALS

24 hours


Tags for additional cages


Acquire as needed

Business mpact Analysis for Acme Printing

C. Recovery Requirements - Walnut Crove Plant


C.1 Recovery Time Objectives
Loss of the Walnut Crove plant would interrupt the following business processes or functions:
Production of WC Labels,
Production of stationery,
Production of business forms.

ach of these processes is defined below, along with a brief description of the impact of an etended
interruption, and the recovery time objectives (RTO's) for the process.

a) WFC Labels
Description: Production of a variety of packaging labels for WC.
mpact: Loss of production would interrupt what is largely a ]T delivery system of labels, impacting
production at WC and impacting sales of product in Canada and the S.
RTO's Within 72 hours, would need to resume production and shipping of labels for WC via
alternate suppliers.
Within 2 weeks, would need to resume production and shipping of WC labels from an
alternate location (e.g. Napleton, Poplar Heights or Walnut Crove).

b) Stationery
Description: Company produces stationery products for company K's and most areas of SNC as well
as other clients.
mpact: Loss of production would impact turnaround in Napleton on K and would cripple our
ability to provide our eternal clients with their stationery products.
RTO's Within 1 week, would need to resume production of all stationery and business cards at an
alternate location, or outsource production.

c) Business Forms
Description: company produces a variety of multiple part forms and laser forms for a variety of clients
through our own contracts and as a trade supplier to other orms usinesses (i.e. Noore,
Relizon) and rokers (i.e. .S. ormprint).
mpact: We would be unable to fulfill our commitments with DT/TC and NS for the production of
their multiple part deposit forms and would indirectly impact NS, YZ and AC through
Noore and ormprint if we lost our ability to imprint their products. The Noore and
ormprint products would be particularly at risk because we are a trade partner and they
would have to take the business elsewhere which would make it difficult to recapture.
RTO's Within 3 weeks, would need to resume production of business forms at an alternate
location.

C.2 Ninimum Resource Requirements
The following tables detail the minimum resource requirements for resuming the above processes, along
with possible strategies for providing these resources within the desired RTO's.

Business mpact Analysis for Acme Printing

WALNT CROv - WC LALS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

72 hours

1 Data ntry/Plater,
1 Press Operator,
1 Cutter Operator,
1 indery staff


se Walnut Crove data entry/plater and
trade partners (supplemented with other
Walnut Crove staff as required)

2 weeks

Same as above

se Walnut Crove staff


ACLTS

72 hours

2000 sq. ft (may be combined between
various facilities),
1 desk,
1 phone and phone line,
1 fa and fa line,


se trade partners' facilities


2 weeks

3000 sq. ft (in a single facility),
1 desk,
1 phone and phone line,
1 fa and fa line


Acquire temporary or permanent facilities
in area, and install desk, phone, fa, and
phone/fa lines
OR
se eisting company facilities in Napleton
or Poplar Heights


TCHNOLOCY

72 hours

1 desktop PC with Corel,
1 printer,
1 data line for dial access to WAN


Acquire PC and printer, and install at trade
partner

2 weeks

1 desktop PC with Corel,
1 printer,
1 server,
shipping systems for CPC S Purolator


Nove PC and printer from trade partner
(or acquire new ones). Acquire and install
server (or share an eisting server). nstall
shipping systems.

QPNNT

72 hours

2colour press,
Cutter with 43" Cirth,
Shrinkwrap equipment


se trade partners' equipment

2 weeks

Same as above plus:
1 scanner,
1 DPN platemaker,
1 paper jogger


Acquire new or used equipment
OR
Nodify eisting company equipment


NATRALS

72 hours

2SK sheets of ]enson Closs 2840,
S0,000 various 8up masters,
variety of PNS and process ink colours


Negotiate SLA with supplier for quick
turnaround OR
Keep inventory at supplier OR
Keep inventory in DC

Business mpact Analysis for Acme Printing

WALNT CROv - WC LALS


RSORC RTO RQRNNTS POSSL STRATCS

2 weeks

S0,000 sheets of ]enson Closs 361/4
301/4,
S00,000 various 8up masters,
All inks,
Press chemistry for presses,
Plating supplies


Acquire from trade suppliers

WALNT CROv - STATONRY


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

1 week

3 Data ntry/Platers,
2 Press Operators,
1 Cutter Operator,
3 indery staff


se Walnut Crove staff
OR
Outsource production


ACLTS

1 week

1S00 sq. ft,
3 desks,
3 phones and 1 phone line,
2 faes and fa lines,
3 work tables for production


Acquire temporary or permanent facilities
in KW area, and install desks, tables,
phones, faes, phone/fa lines
OR
se eisting company facilities in
Napleton or Poplar Heights, install
additional desks, tables, phones, faes,
phone/fa lines
OR
Outsource production


TCHNOLOCY

1 week

3 desktop PC's,
1 Nac,
1 printer,
1 server,
shipping systems for CPC S Purolator


Acquire PC's, Nac and printer, and install
at new location. Acquire and install server
(or share an eisting server). nstall
shipping systems.
OR
Outsource production


QPNNT

1 week

2 2colour presses,
2 12 up business card slitters
(gutters/ no gutters),
Cutter with a minimum 36" girth,
DPN platesetter,
Thermography equipment


Nodify eisting company equipment
OR
Acquire new or used equipment
OR
Outsource production

NATRALS

1 week

4 weeks supply of all SNC stocks,
100,000 sheets of base stock for K
Cards,
100,000 sheets of paper for K
Letterhead


Keep inventory at supplier or DC
OR
Negotiate SLA with supplier for quick
turnaround

Business mpact Analysis for Acme Printing

WALNT CROv - SNSS ORNS


RSORC RTO RQRNNTS POSSL STRATCS

PRSONNL

3 weeks

2 Platen Operators,
1 Linotype Operator,
1 Cutter Operator,
1 indery staff,
1 front end admin.


se Walnut Crove staff


ACLTS

3 weeks

1000 sq. ft,
1 desk,
1 phone and 1 phone line,
2 faes and fa lines,
3 work tables for production


Acquire temporary or permanent facilities
in KW area, and install desk, tables,
phone, phone line
OR
se eisting company facilities in Napleton
or Poplar Heights, install desk, tables,
phone, phone lines


TCHNOLOCY

3 weeks

1 desktop PC,
1 printer,
access to WAN


Acquire PC and printer, and install at new
location. Provide access to WAN.


QPNNT

3 weeks

Linotype Nodel 31 Lead Typesetter,
Cutter with 36" Cirth,
2 Platen Presses with 1013
impression size


Acquire new or used equipment
OR
Nodify eisting company equipment and/or
modify product design
OR
Keep backup equipment in DC


NATRALS

3 weeks

4 weeks supply of all SNC stocks,
1S0,000 NS CCP Deposit forms (from
Relizon),
1S0,000 TD CTS Deposit forms (from
Nultiple Pakfold),
variety of Credit nion orms totalling
1SS,000 forms (from Nultiple Pakfold),
variety of Credit nion Atlantic Noney
Orders totalling 1S,000 forms (from
Nultiple Pakfold)


Contact Trade Partners for replacement of
all their forms