HEIDI LEDBETTER

Chillicothe, IL 61523 http:www.linkedin.com/in/heidiledbetter1.com Cell: 309-361-6555 HeidiLedbetter@gmail.com

Sales / Marketing Assisted in district training at quarterly sales conference. Identified key influencers and exceeded designated call expectations with a focus on top target customers. Delivered product presentations to customers in territory outlining products, features, benefits and services. Understanding and addressing both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialogue to determine underlying patient needs and determine how products could address such needs. Communications Coordinate well with executive and front-line personnel. Assisted in coaching sales presentations and motivating co-workers. Good at seeing both sides of an issue and working toward agreement. Insightful in customer relations. Skilled at gaining favor with front desk employees to access targets. Personal Profile Self motivated in a fast-paced, customer-oriented environment and posses excellent organizational/office skills. Ability to exercise and demonstrate sound judgment and discretion. Computer proficient and detail oriented. Ready to conquer new challenges through perseverance and desire to perform at maximum capability. Proven ability to establish and maintain long-term relationships and build strong teams. SELECTED ACCOMPLISHMENTS

Achieved top 5% nationally in sales force three consecutive years.

Awarded "Presidents Club" with Abbott Laboratories in 2001, 2002, and 2003. Developed, implemented and tracked marketing events with expert speakers. Selected by District Manager to Regional Consultant Board to chair organizing groups for the district. Increased sales volume by 15% by implementing new sales strategy. Completed advanced sales training. Exceeded annual/quarterly sales goals, while maintaining budget goals. Launched new NSAID, Mobic, in COX-2 market and qualified for Presidents Club. CAREER HISTORY Biaggis, Peoria, IL Server Provide excellent customer service in full service restaurant. Maintain customer loyalty and enhancing patron experience. 2011 Present

NOIR, Peoria Heights, IL 2010- Present Head Server Provide excellent customer service in full service restaurant. Manage front end, customer interfacing, focus on enhancing patron experience. Train new and existing staff to increase restaurant profitability while focusing on customer service. Maintain customer loyalty and highest total sales.

ADECCO, Peoria, IL
Contract Assignment

2009 2010

Phillipi-Hagenbuch, Inc., Peoria, IL

Sales Consultant Determined which product and services met the needs of customers and offered add-ons when applicable. Executed sales in an ethical and professional manner for off highway haul trucks tailgates, sideboards, and small parts to direct end users and dealers. Reached sales goals. Developed rapport and maintained long-term relationships with clients from trade shows and over the phone. Resolved clients requests and problems in a prompt and professional manner. Worked with account managers and quotation specialist. Recorded every interaction with clients in CRM database and followed up with clients. Maintained knowledge and currant reference material of competition product lines. Attended sales and company meetings.

HEIDI LEDBETTER

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CAROLINA COUNSELING CENTER, Charlotte, NC

2007 - 2009 Office Manager Scheduled and organized complex activities such as meetings and travel reservations. Assisted the doctor in the management of his schedule. Designed and typed general correspondences, memos, charts, tables, and organized office filing system. Established rapport with clients over the phone and insurance claim agents. Opened mail for the doctor and determined level of priority. Received/ posted payments and processed insurance claims. Handled confidential and non-routine information.

OLIVE GARDEN, Charlotte, NC

Server Served guests in prompt and professional manner. Organized large dinner parties.

2004 2007

2000 2004 Specialty Pharmaceutical Sales Representative Increased market share by 15% for leading products. Presented statistical research studies and technical literature to physician groups. Initiated follow up activities to improve return on investment. Promoted Mobic, Micardis, Synthroid, Flomax and Biaxin XL. Developed marketing events with expert speakers, coordinated roundtables, and dinner / education programs. Selected by District Manager to Regional Consultant Board to chair organizing groups for the district. Analyzed weekly activity reports to identify targets in my market to penetrate.

ABBOTT LABORATORIES INC., Charlotte, NC

WARNER LAMBERT, PARKE-DAVIS, Peoria, IL

Territory Manager Representative Increased market share from 3% to 7% for leading products. Promoted Lipitor, Rezulin, Accupril, and Celexa. Lead speaker dinner events, grew physician attendance. Developed Key Opinion Leaders in territory and negotiated physicians prescribing habits. Selected to represent regional sales team at corporate team conference.

1999 2000

WINDSOR MANAGEMENT & LEASING, Peoria, IL

Sales Representative Achieved highest closing percentages in sales/marketing department Generated new corporate accounts and managed current accounts. Resolved residents complaints and requests. EDUCATION / PROFESSIONAL TRAINING ST. AMBROSE UNIVERSITY, Davenport, IA - B.A. Degree Major: Psychology ILLINOIS CENTRAL COLLEGE, E. Peoria, IL - A.A. Degree Major: Liberal Arts & Sciences Certification: Substitute Teaching Certificate of Illinois Training: Advanced Sales Training, Field Training, Microsoft Office, Power Point, and Excel CLUBS AND ASSOCIATIONS OPTIMISTS INTERNATIONAL CLUB PEORIA AREA TENNIS ASSOCIATION CREVE COUER CLUB

1996

- 1999

1996 1994 2009