MitelGeneral Info - 3300Rls 7

GENERAL INFORMATION GUIDE
Release 7.0
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. Trademarks Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
Mitel 3300 ICP General Information Guide Release 7.0 April 2006
, Trademark of Mitel Networks Corporation Copyright 2006, Mitel Networks Corporation All rights reserved
Table of Contents About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the 3300 ICP documentation set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Whats new in 3300 ICP Release 7.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 New hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 New features and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Mitel 3300 Integrated Communications Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Packaging strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 System architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Physical system features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3300 ICP controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 CX and CXi Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 MXe Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Network services units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Universal Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 R2 Network Services Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Analog Services Unit II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Peripheral Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Unsupported devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Modules and Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Quad Digital Signal Processor Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Echo Cancellation Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Dual Fiber Interface Module (FIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Dual T1/E1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Combo T1/E1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Quad Basic Rate Interface (BRI) Framer MMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Analog Main Board/Analog Option Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Application Processor Card (CXi) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 ISDN (Integrated Services Digital Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Advantages Over Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Devices that Support Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Spanning Tree Protocol (STP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
iii
3300 ICP General Information Guide
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 SX-2000 Adjunct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Third party PBX adjunct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 SX-2000 Control replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Gateway Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Gateway Solutions Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Live Business Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Communicator 2005 PC-to-Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Management and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Management and Maintenance Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Embedded System Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 System Data Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 ISDN Maintenance and Administration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 7100 Management Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 3300 ICP Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 IP Phone Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 ICP Software Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 AMC Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security and the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Encrypted Media Path and Signaling Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Phone and User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Worm and Virus Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Prevention of Toll Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Secure Management Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Secure Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 SIP Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Architecture: A Networked Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Applications Release Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Embedded applications in 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Emergency services support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Manual Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Teleworker Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Mitel Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Mitel Voice First Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 iv
Table of Contents Mitel Contact Center Solutions (6100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Mitel Call Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Mitel 9910 Commander Contact Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Mitel Speech-Enabled Applications (formerly 6500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Mitel Messaging Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Mitel NuPoint Messenger IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Emergency Response Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Quick Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Desktop devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 5200 IP Family Feature Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Mitel 5201 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Mitel 5212 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Mitel 5224 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Mitel 5230 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Mitel 5235 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Mitel Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 OpenPhone 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 SpectraLink NetLink i640 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 SpectraLink NetLink e340/h340 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Accessories for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Mitel Wireless LAN (WLAN) Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Mitel Gigabit Ethernet Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Mitel IP Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Line Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Mitel IP Paging Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Mitel 5303 Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Mitel 5310 IP Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Digital Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 SUPERSET 4015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 SUPERSET 4025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 SUPERCONSOLE 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Mitel 5550 IP Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Accessories for Digital Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Mitel 12 Button Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Mitel 48 Button Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Power accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Power Dongle (Cisco compliant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 PowerDsine 24-port and 12-port In-line Power Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Features of the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Feature Keys That Support Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Features supported by protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 MSDN/DPNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 Product availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Asia Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 EMEA Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Latin America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
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About this document
About this document

Overview
This guide provides an overview of the Mitel 3300 Integrated Communications Platform (ICP) Release 7.0. It describes the converged VoIP solution provided by the 3300 ICP and provides details on the Mitel applications that can be integrated with the 3300 ICP. The topics covered in this guide include Overview of 3300 ICP, its hardware, embedded applications and features Solutions for migrating from other systems to the 3300 ICP Integrated applications that provide services beyond basic call control and VoIP
Audience
This guide is for End Customers Sales Executives Consultants Industry Analysts Media Analysts Sales Engineers System Engineers
About the 3300 ICP documentation set

Go to http://edocs.mitel.com, the documentation pages of Mitel Online, for easy access to the various Mitel documentation suites. Note that you require a Mitel Online username and password to access this site. PDF versions of end user documents (such as telephone user guides) can be viewed and downloaded without a Mitel Online account. The following guides provide complete information about the 3300 ICP: The General Information Guide provides an overview of the system and its associated peripherals and applications The Technician's Handbook provides installation, upgrade, maintenance and troubleshooting instructions
The Hardware Technical Reference Manual provides hardware specifications. All installation, upgrade, maintenance and troubleshooting instructions are moved to the Technician's Handbook. The Configuration Tool Online Help provides detailed procedures on configuring the 3300 ICP with a default database, and for migrating existing SX-2000, 3200 ICP, and 3800 Wireless Application Gateway databases to a 3300 ICP. The System Administration Tool Online Help provides programming, maintenance, and troubleshooting procedures. The Portable Directory Number (Clusters) document describes the Portable Directory Number (PDN) call processing features available in a cluster of network elements. The 3300 ICP Resiliency Guidelines document provides a comprehensive overview of the Mitel Resiliency solution and offers customers the tools to understand, plan, and implement a resilient network. The 3300 ICP Engineering Guidelines are provided to assist in planning an installation of 3300 ICP platforms into a customer site. The guidelines are intended to highlight specific areas of the product that need to be considered before installation.
Whats new in 3300 ICP Release 7.0

New hardware
The new MXe Controller is scalable from 40 to 1400 users. It has optional embedded analog capability, redundant hard drives, and redundant power supply. Application Processor Card (APC) is a 400 MHz CPU on a Compact PCI card. Installed in the CXi controller, the APC hosts the 6000 Managed Application Server that can run up to three services: 6010 Teleworker Solution, 6040 Office Server, 6042 Managed VPN Application. Analog Services Unit II (ASU II) supports up to 32 ONS phones, up to eight LS trunks, Music on Hold, or Loudspeaker paging, depending on the configuration. It has two available modules: a 16 port ONS card and a 4 + 12 port Combo card. The new T1/E1 Combo Mitel Mezzanine Card (MMC) supports T1/E1 trunk resiliency.
New features and capabilities

The new 3300 ICP Configuration Wizard allows you to customize initial system programming. After you specify the system setup, you can save the details for future use or apply the changes to the 3300 ICP. The System Data Synchronization (SDS) feature now synchronizes the data of resilient users and devices between primary and secondary controllers. After you set up data sharing between the primary and secondary controllers, the application automatically maintains the synchronization of user and device data. This feature keeps user and device data, such as the DND feature key and personal speed call keys, synchronized between the primary and secondary controller regardless of whether the users make the changes while they are on their primary or secondary controller.
About this document The Networked Hunt Groups feature provides hunt group functionality across a network or cluster. Hunt groups can now contain members that are hosted on other controllers. Resiliency is supported for ACD Agents and Hunt Groups. The system supports a single, large, voice mail hunt group with up to 240 members. This large hunt mail group can be resilient; however, you can only use it with NuPoint Messenger Release 10 or later voice mail systems. The ACD agent hot desking feature allows an agent to log into any ACD set within the network and the system applies the agents personal phone profile to that ACD set. Alpha tagging has been added to provide display devices with the calling party name on incoming PSTN calls. Clustered Call Pickup provides dialed call pickup functionality across a cluster. Call Park allows extension users and attendants to park calls and automatically initiate a page to announce the call to the requested party. Formerly, only the attendant could park calls (with no automatic paging) for extensions to retrieve. Group Listen allows a user to carry on a conversation using the handset while allowing others nearby to listen to the far end over the telephones speaker. The telephone microphone is disabled in Group Listen mode. Mobile Extension enables users to receive incoming calls to their extension on a cell phone or other PSTN-connected telephone. Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED) is an open standard extension of the LLDP core standard used by endpoint devices to discover each other on the same network link (segment). Certain Mitel IP Phones can use LLDP-MED to obtain the VoIP-specific configuration information that they require to operate in a converged networkinformation such as VLAN ID, COS Priority, and DSCP values. Quick Conference allows a Quick Conference server to be deployed as an adjunct to the Mitel 3300 ICP. It provides simple, ease to use operationno user accounts, no log-in, no scheduling, no reservation. Capable of medium to high capacity (16-64 ports). Session Internet Protocol (SIP) Trunking is now available between a Service Provider and the 3300 ICP. SIP Trunking for Service Provider allows the 3300 ICP to connect to the Service Provider using the SIP protocol over IP networks. IDA-P PRI protocol is the ISDN protocol used in Hong Kong. IDA-P is a new selectable Protocol Type and Variant Options for embedded PRI and, through IMAT, for an NSU. The feature is only available on a T1 interface. There are no option or installation changes.
Overview
Overview
Mitel 3300 Integrated Communications Platform
The Mitel 3300 Integrated Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 865,000 users. The 3300 ICP simplifies your business solutions in the following areas: Branch offices: The 3300 ICP is a resilient solution that supports single and multiple location Enterprises with IP Networking. It extends full head office capabilities to the branch office and to teleworkers via Mitel Teleworker Solution. Wireless Voice and Data: The 3300 ICPs integrated wireless gateway enables mobile users to access voice and data services anywhere in the enterprise. Both 802.11 wireless and IP DECT are supported. Speech-Enabled Applications: The 3300 ICP supports Mitel Speech Server Unified Messaging including attendant, directories, mobility and voice portals. Conferencing and Collaboration: The 3300 ICP supports Mitel Your Assistant, the PC-based real-time communications tool that provides a single, unified interface for online presence and availability, chat, ad-hoc video conferencing, softphone and call handling. The 3300 ICP also supports Mitel Voice First Application, the one touch video conferencing that is as easy to use as dialing a phone. Messaging: The 3300 ICPs embedded voice mail is a flexible, cost-effective solution supporting centralized voice mail and multi-level auto-attendant. The 3300 ICP also supports the Mitel Messaging Server which provides enhanced voice mail as well as integrated and unified messaging. ACD and Contact Center Applications: The 3300 ICP includes embedded automatic call distribution (ACD) and supports the Mitel Contact Center Solutions (6100) suite of modular, web-centric contact center applications. Telephones: Mitels suite of phones range from simple IP phones to web-enabled IP phones including a desktop device that fully integrates PDA technology. All Mitels IP display phones support hot desking, allowing users to enter a password to automatically change any extension on the system into their own, complete with personal profiles and preferences.
The 3300 ICP can be configured and integrated into any corporate LAN/WAN infrastructure regardless of manufacturer to provide IP telephony and application access to thousands of users in a single building or campus setting. The 3300 ICP can also be seamlessly networked with other 3300 ICPs and with the Mitel 3340 Branch Office Solution to serve locations across the country and around the world. In addition, the 3300 ICP supports a hosted solution using a choice of gateways (analog, digital, BRI) providing a cost effective solution for small branch offices.
The following diagram illustrates a sample 3300 ICP network.
System
System
This section describes the 3300 ICP system architecture and its components. The packaging strategy gives you an overview of the platforms available and its individual components. For more information, refer to: Packaging strategy on page 8 System architecture on page 9 Physical system features on page 10 3300 ICP controller on page 10 Network services units on page 15 Analog Services Unit II on page 18 Peripheral Unit on page 19 Peripherals on page 20 Modules and Cards on page 21 Network on page 27 Compression on page 32 Resiliency on page 33
Packaging strategy
Release 7.0 marks a return to the packaging simplicity that was delivered with the original 3300 ICP release and a move away from the growing portfolio complexity. On the hardware side, Mitel has changed the way we deliver 3300 platforms so that all Controllers are delivered as systems. The version of software is not of significant importance as the installer can download and install the relevant software version from the Mitel web site. The following hardware platforms are available: CX Controller CXi Controller MXe Controller
All systems include the relevant 3300 Controller, Analog Main Board, single AC Power Supply, Hard drive and a load of 3300 Software. To turn these hardware systems into working machines, the customer orders one of the following software packages: Standalone Site: Package 1 8 user, device and voicemail licences, 5 ACD licenses, single network link licence, support for a maximum of 64 devices Package 2 8 user, device and voicemail licences, 5 ACD licenses, single network link licence, support for a maximum of 200 devices Package 3 8 user, device and voicemail licences, 5 ACD licenses, single network link licence, support for a maximum of 1400 devices
Networked Organizations: Package 4 IP Networking, 5 ACD licenses, and support for a maximum of 64 devices Package 5 IP Networking and support for a maximum of 200 devices Package 6 IP Networking and support for a maximum of 1400 devices
System
System architecture
The 3300 ICP is built upon Mitel Data Integrated Voice Applications architecture delivering sophisticated call management applications and desktop solutions for businesses. Mitel delivers a highly scalable, resilient, robust call control that fully utilizes the power of IP while fully supporting the traditional TDM based telephony for legacy devices and PSTN connectivity. Mitels architecture uses the IP network to connect IP telephony devices and provides a supplementary TDM (Time Division Multiplexing) subsystem to switch calls between traditional telephone devices. The 3300 ICP has the advantage of being able to optimally switch all types of traffic, IP or TDM. The 3300 ICP provides native call setup, tear down, and signaling between Ethernet IP connected telephones. For traditional telephony, such as POTS and PSTN trunks, call handling is also handled natively by the 3300 ICP via a conventional TDM circuit-switched subsystem. This ability to use two different switching techniques simultaneously means that: All traffic is switched with minimum conversion between packet and traditional telephony to provide optimum voice quality in all call scenarios. Embedded gateway functionality is only required between the IP and non-IP networks optimizing the use of system resources. Migration from traditional PBX to IP telephony is seamless and efficient.
Physical system features

The 3300 ICP components have the following common physical features: External casing: All of the components may be stacked or rack-mounted (in a 19-inch rack). Power supply: Each unit has its own standard male IEC AC input connector for power. LEDs: All LEDs are located on the front of the units for visual indication of circuit status.
3300 ICP controller

The 3300 ICP Controller provides the voice, signaling, central processing, and communications resources for the system. There are three controllers available in Release 7.0: CX and CXi Controller MXe Controller
CX and CXi Controllers

The CX and CXi controllers, introduced with Release 6.0, target the Branch Office and provide a capability of up to 64 users. The CX and CXi Controllers provide 64 channels of Ethernet to Time Division Multiplexing (E2T) and up to 64 channels of echo cancellation. The CX and CXi Controllers have an optional T1/E1 combo module that provides digital trunking and DSP functionality. The DSP provides resources for CLASS tone generation, Record a Call conferences, DMTF receivers, voice compression, and voice echo cancellation. CX and CXi controllers ship with a Dual Embedded DSP on the main board. The Analog Main Board (AMB) provides 6 Loop Start, 4 ONS and 2 Power Fail Transfer Circuits. The CX and CXi controllers support up to 64 users. The CX controller supports embedded analog functionality. The CXi controller also supports embedded analog functionality and includes a 16 port Ethernet Layer 2 switch. The CX and CXi controllers do not support the Universal ASU or Peripheral units.
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System CX Controller Front Panel
CXi Controller Front Panel
The Controller front panel consists of the following components: Three slots for expansion modules RS-232 maintenance port 10/100 BaseT WAN port (RJ-45 connector) 10/100/1000 BaseT LAN port (RJ-45 connector) CXi only; 16 10/100 BaseT LAN ports connected to an internal Ethernet Layer 2 switch Reset pin Status LEDs - Ethernet, power, and alarm.
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CX and CXi Controller Rear Panel
The Controller rear panel consists of the following components: One paging port One music on hold (MOH) port Input power connector (standard male IEC320 AC) Protective ground Analog Main Board Analog Option Board (optional).
Standard Configuration for CX and CXi Controllers One 266 MHz processor 256 MB of RAM on the mid-plane
Optional Configuration for CX and CXi Controllers DSP module for G.729a compression One or two E1/T1 Combo Modules One or two Quad BRI Framer modules Analog Option Board for additional analog trunks and lines
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System
MXe Controller
The MX Expandable Controller (MXe), introduced in Release 7.0, is scalable from 40 to 1400 users. The MXe Controller replaces the MX and LX controllers, allowing a smaller system to be expanded to increase capacity rather than requiring a platform upgrade. The initial configuration supports 200 active users. The MXe controller ships with one 450 MHz RTC processor, a 128 channel echo canceller and DSP resources (equivalent to two Quad DSP modules), a hard drive, and an Analog Main Board (AMB). The MXe controller can be upgraded with the addition of a second processor, E2T, to increase capacity. Redundancy is available with the addition of a RAID controller and two hard disks, and a second AC PSU. The MXe supports the same Analog Main Board (AMB) as the CX/CXi with six analog trunks and four analog extensions. It does not support the Analog Option Module (AOB).
Figure 1: MXe Controller Front Panel The Controller front panel consists of the following components: Four expansion modules Alarm port Two DB-9 ports, connected to the RTC, for maintenance and printer purposes Two 10/100/1G BaseT Ethernet LAN ports (RJ-45 connector) One 10/100 BaseT Ethernet WAN port (RJ-45 connector) Four CIM ports Remote alarms on/off 13
System LEDs - Alarm, Hard Drive, Power/Status Status LEDs - Ethernet, CIM, and Alarm Reset pin
Figure 2: MXe Controller Rear Panel - No Analog and a Single Hard Drive
Figure 3: MXe Controller Rear Panel - Analog and Redundant Hard Drives The Controller rear panel consists of the following components: Input power connector (standard male IEC320 AC) Protective ground.
Standard Configuration Five expansion modules One 450 MHz processor (shared by the RTC and E2T modules)
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System 512 MB of RAM on the mid-plane Embedded DSP on the mid-plane 128-channel echo canceller module
Optional Configuration E2T controller card (MMC-C) DSP module for G.729a compression Up to three Dual FIMs for connecting NSUs, peripheral units, and DSUs Up to three Dual T1/E1 modules Up to three T1/E1 Combo cards Up to three Quad BRI Framer modules Analog Main Board for embedded analog trunks and lines RAID (Redundant Array of Independent Disks) module AC PSU
Network services units

The Network Service Units provide connectivity to digital trunks for public or private networks. Protocol support includes DASS II, PRI, MSDN/DPNSS, R2, T1/ D4, E1, Q.Sig, and XNET. There are two variants of NSU: Universal Network Services Unit R2 Network Services Unit
For detailed information on the hardware specifications, refer to the Hardware Technical Reference Manual.
Universal Network Services Unit

The Universal NSU provides T1 or E1 connectivity and supports up to two T1 or E1 links per unit. The protocols supported by the T1 interfaces are T1 CAS - Digital E&M, Digital CO, Digital DID T1 CCS - Primary Rate ISDN (4ESS, DMS 100, DMS 250, NI-2, NI-2-5ESS, NI-2-GTD5, NI3, IDA-P), XNET over PRI, QSIG, and MSDN/DPNSS
The protocols supported by the E1 interface are: Q.Sig, Euro ISDN, XNET over PRI, DASS II, and MSDN/DPNSS Note: .Both interfaces must be either T1 or E1 and both must be T1 CAS or DPNSS or DASSII or PRI/QSIG. For T1/D4 and PRI/QSIG, you can mix the variants on each interface. For example, on T1/D4 you can mix the types on each interface (DID, CO, E&M) and for PRI/QSIG you can run different protocols for the signalling types. 15
The Universal NSU connects to a 3300 ICP Controller through a fiber cable. Additional digital trunk capacity can be added to the 3300 ICP by chaining two NSUs together via the Copper Interface Module (CIM) connection, on the back of the NSU, using a Category 5 crossover cable.
R2 Network Services Unit

R2 is a protocol converter that allows the R2 NSU to access an R2 National Public Switched Telephone Network (PSTN) using MF-R2 digital trunk signaling. The 3300 Controller also receives and processes Calling Line Identification (CLI) and allows the information to be displayed on the user's telephone display screen. The R2 NSU supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifications of Signaling System R2, Recommendations Q.440 to Q.490 (with the exception of Echo Suppression (Q.479), Test Calls (Q.490) and international signals). The R2 NSU converts the following: Incoming MF-R2 signals from the PSTN into Digital Private Network Signaling System (DPNSS) signals for the system Outgoing DPNSS signals from the system into MF-R2 signals for the PSTN
CITELlink Gateway
The CITELlink Gateway allows the 3300 ICP controller to support legacy Nortel Networks Meridian 1 and Norstar telephone sets. The gateway translates the 3300 ICP IP phone protocol to Norstar set protocol allowing Norstar and Meridian 1 phones to function as Mitel IP phones. There are different versions of the CITELlink Gateway, according to the phone types supported. The CITELlink Gateway provides an easy migration path to IP for Norstar and Meridian 1 customers by allowing Norstar and Meridian 1 phones to be redeployed on a 3300 ICP. This allows organizations to retain legacy phone sets and existing wiring, minimize user disruption,
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System and deliver consistent service across the enterprise - all the while enjoying the strategic benefits of an IP-based communications system. The CITELlink Gateway (PN 1898MTLHSG) allows the following Nortel Meridian 1 sets to function on the 3300 ICP system: M2006 M2008 M2616/A2008 M3110 M3310 M3820 M3901 M3902 M3903 M3904
The CITELlink Gateway (PN 1695MTLHSG) allows the following Nortel Norstar sets to function on the 3300 ICP system: M7100 7100N T7100 M7208 M7208N T7208 M7310 M7310N T7316 M7324 M7324N T7406
The gateway connects to a port on a layer-2 switch in the network. The Norstar sets connect to the gateway through the existing telephone wiring, punchdown blocks, and connectors. The gateway supports up to 24 Norstar telephone sets.
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The 3300 CITELlink Gateway provides users of legacy Norstar phones with most of the features available on Mitel phones. However, please note that the following Mitel features are NOT supported: Resiliency 5700 Voice First Application Hot Desking Compression ACD
Analog Services Unit II

The ASU II is a common platform to deliver analog trunks and extension services to all markets (replacing the many variants of ASU and the Universal ASU). It comprises a chassis with two card slots. The two card variants that are supported are a 16-extension or ONS (On-Premise Station) card slot and a 4-trunk plus 12-extension card. Any card can fit into any slot and the cards can be inserted while the unit is operational. The ASU II chassis can support up to 32 ONS phones, up to eight LS trunks, Music on Hold, or Loudspeaker paging depending on how the unit is configured with peripheral cards. The 4 + 12 port combo card supports: 12 On-Premise Station (ONS) Lines for analog phones Four Loop Start (LS) trunks for analog connection to a central office Four System Fail Transfer (SFT) relays that provide direct connection between an analog telephone and a Loop Start trunk in the event of a system or power failure.
The North American version supports Custom Local Access Signaling Services (CLASS) on the ONS circuits. CLASS allows the 3300 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality. The 16 port ONS card supports: 16 On-Premise Station (ONS) Lines for analog phones.. Note: CLASS trunks are not currently supported. Note: The ASUs support only DTMF telephones; pulse or rotary dial phones are not supported. Note: The Cx and CXi Controllers ship with embedded analog capability provided by one or two analog boards: the Analog Main Board (AMB) and the optional Analog Option Board (AOB) for expansion. Note: The CX and CXi controllers do not support Analog Services Units.
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System
Peripheral Unit
The 3300 ICP is able to connect to up to four SX-2000 Peripheral units depending on the number of FIMs installed in the 3300 ICP. One Peripheral switch controller (PSC) card and one Fiber Interface Module (FIM) are installed in the master cabinet of each peripheral unit. The PSC card provides control for all peripheral interface cards, and a fiber-optic cable connects the FIM to the 3300 ICP controller. Each peripheral unit holds up to 12 peripheral interface cards and provides up to 192 ONS or DNI ports. A slave cabinet can be added that expands the unit up to a total of 384 ports and 24 Peripheral Interface cards (the number of voice channels remains the same). The following peripheral interface cards are available: DNI Line card LS/GS trunk card ONS CLASS/CLIP Line card ONS line card E&M Tie trunk card OPS line card DID/Loop Tie trunk card. Note: Not all cards listed are supported in all countries. Most standard peripheral and DSU devices are supported by the 3300 ICP. For a list of devices that are not supported, refer to Unsupported Devices below.
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Unsupported devices
The following devices are not supported by the 3300 ICP: SUPERSET 700 SUPERSET 7 DN SUPERSET 3 DN SUPERSET 4 DN SUPERSET 3 SUPERSET 4 Datasets AIM Module connected to an IP phone COV line card AC13 Trunk card AC15 Trunk card SCDC Trunk card DID3 Trunk card Advanced Tone detector ISDN Gateway 3200 Integrated Communications Platform (ICP). The 3200 ICP database can be converted and restored to a 3300 ICP database, and any peripheral units can be connected to the FIM ports on the 3300 ICP Controller.
Peripherals
The following peripheral devices are supported on the 3300 ICP. For more details on each of these devices, refer to the Desktop devices on page 93. Mitel 5201 IP Phone Mitel 5212 IP Phone Mitel 5224 IP Phone Mitel 5230 IP Phone Mitel 5235 IP Phone Mitel Navigator Mitel 5303 Conference Phone Mitel 5310 IP Conference Unit Mitel 5550 IP Console OpenPhone 27 (IP DECT wireless handset) SpectraLink NetLink i640 (wireless handset) SpectraLink NetLink e340/h340 (wireless handset)
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System The following accessories are supported: Mitel IP Programmable Key Modules (12 and 48) Mitel IP Paging Unit Power Dongle (Cisco compliant) PowerDsine 24PT In-line Power Unit PowerDsine 12 PT In-line Power Unit Wireless LAN (WLAN) Stand Gigabit Ethernet (GigE) Stand Line Interface Module
The following legacy telephones, consoles, and accessories can be used with the 3300 ICP if a peripheral unit with a DNI card is connected to the system: SUPERSET 4015 Digital Phone SUPERSET 4025 Digital Phone SUPERSET Interface Module 2 SUPERCONSOLE 1000 SUPERSET 410 SUPERSET 420 SUPERSET 430 Mitel 12 PKM Mitel 48 PKM SUPERSET Interface Module 1 DNIC Music On Hold/Pager Unit (DMP)
Analog telephones can also be connected to a 3300 ICP using a ASU II AMB (Cx, CXi and MXe Controller), AOB (Cx or CXi) or peripheral unit with an ONS Line Card.
Modules and Cards

Modules are field replaceable units (FRUs) that expand the functionality and capacity of the controller. They are installed in three to eight slots, depending on the controller. Communication interface modulesthe Dual FIM, T1/E1 module, T1/E1 Combo Card, and Quad BRI Framer are installed in the slots on the front panel with external access. The CX/CXi and MXe use the same analog main board (AMB). The analog boards provide embedded analog capability on the controller. This section covers the following: Quad Digital Signal Processor Echo Cancellation Module 21
Dual Fibre Interface Module Dual T1/E1 Module T1/E1 Combo Card Quad Basic Rate Interface Framer MMC ETX (Embedded Technology eXtended) Module Analog Main Board/Analog Option Board
Quad Digital Signal Processor Module

The Quad Digital Signal Processor (DSP) Module contains four DSP devices that perform basic telephony and compression functions including: Conferencing Voice Mail playout and recording Call Progression tone generation and detection Auto-attendant support G.729a compression (for IP trunking and wireless phones)
Each Quad DSP module can provide a total of 32 bi-directional channels of E2T compression. The 3300 ICP can support a maximum of 64 channels of G.729a compression (requires an E2T MMC with a 300 MHz or faster processor). 3300 ICPs with the 133 MHz processor can support a maximum of 32 channels. The system allocates DSPs as follows: One DSP for conferencing (at startup) One or more DSPs for Voice Mail depending on the number of ports programmed in the customer database (at startup) DSPs for tone generation and detection as required by traffic conditions (on a per call basis).
The auto-attendant feature also requires DSP resources. The MXe controller ships with embedded DSP equivalent to two Quad DSP modules (sufficient to support a 200-user system). The embedded DSP resources on the MXe are sufficient to support telephony services, conferencing and voice mail. Additional DSPs are required to support G.729a compression.
Echo Cancellation Module

The Echo Canceller (EC) module provides echo cancellation on Ethernet to TDM (E2T) channels. Each bi-directional E2T channel requires one bi-directional EC channel. The EC module is available in 64-channel and 128-channel versions. The MXe controller is shipped with one 128-channel echo canceller.
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System
Dual Fiber Interface Module (FIM)

The Dual Fiber Interface Module (FIM) converts: Optical signals received over a fiber optic cable to electrical signals. Electrical to optical signals for transmission over the cable.
This module allows you to connect peripheral units, NSUs, or DSUs to the controller using fibre optic cable. This capability allows peripheral units to be located at greater distances. The Dual FIM is composed of a transmitter, receiver, and control section. The control section generates control signals and the transmit clocks. This section also regenerates the telephony clocks for the peripheral units, and provides status information for the Main Controller.
Dual T1/E1 Module

The Dual T1/E1 Module is a digital trunk interface that supports the direct connection of ISDN-PRI, T1/D4, QSIG, and IDA-P trunks on the MXe Controller. This module has two ports supporting two digital links. Each port can support a different protocol. T1 interfaces (1.544 Mbits/sec) support: ISDN PRI and QSIG links composed of 23 B-channels (bearer channels) for voice or data plus one D-channel (data channel) for signaling T1/D4 links composed of 24 B-channels IDA-P.
E1 interfaces (2.048Mbits/sec) support ISDN PRI and QSIG links composed of 30 B-channels plus one D-channel. Note: The following features are not supported for embedded ISDN PRI links: D-channel backup, NFAS, and min/max capability.
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These modules require 300 MHz or faster processors. The Dual T1/E1 Module is a Field Replaceable Unit (FRU) that can be installed in any of the MMC sites in the front panel of the 3300 controller. Note: The module is not designed for hot insertion into an MMC module site on a powered up carrier card. Refer to the Technicians Handbook for installation procedures.
Combo T1/E1 Module

The Combo T1/E1 Module combines trunking and DSP functionality in a single card. The new T1/E1 Combo card, available at Release 7.0, provides for resiliency. Designed for businesses where resilience is critical but where only a single digital link to the PSTN is needed, the Combo T1/E1 card provides a mechanism to switch the digital link from one 3300 ICP to another in the event of the primary controller failing. You must have two 3300 ICPs running Release 7.0 software and a T1/E1 trunk connected to the primary controller. The trunk can fail over to the secondary ICP in the event of a primary ICP failure. The digital trunk port can be configured as a T1 interface (1.544 Mbps) that provides 24 B-channels for T1/D4 or an E1 interface (2.0 Mbps) that provides 30 B-channels for E1. The DSP provides resources for CLASS tone generation, Record a Call conferences, DMTF receivers, voice compression, and voice echo cancellation. Embedded PRI is offered for the 3300 ICP via the T1/E1 module..
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Quad Basic Rate Interface (BRI) Framer MMC

The Quad Basic Rate Interface (BRI) Framer MMC is a digital trunk interface that supports the direct connection of BRI trunks to the controller eliminating the need for the BRI NSU configuration.
The BRI Framer MMC has four ports supporting four digital links. Each port may be configured as either of the following: T (trunk) interface for links from a BRI Central Office. S (subscriber) interface for connecting up to eight BRI devices to the controller. Note: S interfaces support only basic call features such as calling number display for BRI devices. BRI call handling such as Hold or Transfer is not supported. BRI devices are not line powered from the Quad BRI Framer. The Quad BRI Framer requires a 300 MHz or faster processor. It is not supported on controllers with 133 MHz processors. A maximum of three Quad BRI Framer modules (12 ports/24 B-channels) are supported on the 3300 ICP controller. The Quad BRI Framer is supported in Europe, Middle East, Africa and Australia.
Analog Main Board/Analog Option Board

The MXe and CX/CXi support the Analog Main Board (AMB). Additionally, the CX/CXi can support the Analog Option Board (AOB). The analog boards provide embedded analog capability on the controller. The CX/CXi AOB expands on the AMB supporting an additional 6 LS trunks and 4 ONS lines. The CX/CXi and MXe Analog Main Board support: Six Loop Start (LS) trunks Four On-Premise (ONS) lines Two Power Fail Transfer (PFT) ports One Music On Hold (MOH) circuit One Loudspeaker Paging circuit
Custom Local Area Signaling Services (CLASS) is supported on embedded LS trunks and ONS lines. CLASS allows the 3300 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality. 25
Application Processor Card (CXi)

Description
The Application Processor Card (APC) is a 400 MHz CPU on a computer-on-module. Installed in the CXi controller, the APC hosts the 6000 Managed Application Server that can run: Teleworker Solution - A secure teleworking solution for remote and home-based employees. It supports standard Mitel IP Phones. 6040 Office Server - A network server solution that improves business communication and enhances productivity. Features include a secure firewall, file and print sharing for Windows and Macintosh computers, web and intranet hosting, and monitoring functionality. 6042 Managed VPN Application (IP trunking) - Allows administrators to create, edit or take down site-to-site IPSEC VPNs between any two or more sites equipped with a server running the 6042 Managed VPN software.
For information on how to program and use software blades and services, refer to the 6000 Managed Application Server documentation at http://edocs.mitel.com.
Figure 4: Application Processor Card In addition, the 6000 Managed Application Server can host a number of software application blades: Web Access Control - Allows the administrator to block access to selected categories of web sites. Fax Server - Allows users to send faxes through the 6000 Managed Application Server. Free/Busy Scheduling - Allows users to see each other's busy times from within Outlook. Groupware - A browser-based application that allows web-based calendar sharing and collaboration. Instant Messaging - Allows instantaneous electronic conversations through the 6000 Managed Application Server.
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System Unified Messaging - Enables the 6000 Managed Application Server to synchronize voice mail messages with a 3300 ICP, and to manage those messages with a standard e-mail client using the IMAP (Standard Unified Messaging) protocol.
The Application Processor Card requires a dedicated hard drive.
Network
Lines
The 3300 ICP supports the following internal voice connections: 10/100BaseT Ethernet connections are required for Mitel IP telephones to connect to the customer's Ethernet LAN. A single 10/100BaseT Ethernet connection is required to connect to the 3300 ICP Controller. On-Premises (ONS) lines (24V per port) are for industry-standard DTMF telephones. The external loop resistance on an ONS line must be 600 ohms or less, and the loop length must be 5000 feet (1500 meters) or less on 26-gauge wire. These lines are supported by the ASU II and the ONS line card in the Peripheral unit or MicroLIGHT. Note: Pulse and rotary dial telephones are not supported by the ASU II, AMB, or AOB. Off-Premises (OPS) lines (48V per port) are for industry-standard telephones where the external loop resistance exceeds 600 ohms or where lightning surge protection is required. The maximum resistance on an OPS line must be 1800 ohms or less, and the loop length must be 19,000 feet (5800 meters) or less on 26-gauge wire. These lines are supported by the OPS line card and are only available if a Peripheral unit or MicroLIGHT is installed. Digital Network Interface (DNI) lines provide an interface for Mitel digital telephones, and consoles. The maximum loop resistance on a DNI line must be 280 ohms or less, and the loop length must be 3300 feet (1000 meters) or less on 26-gauge wire. These lines are supported by the DNI Line card and are only available if a Peripheral unit or MicroLIGHT is installed.
Trunks
The system can connect to the Public Switched Telephone Network (PSTN) or to private networks over both digital and analog trunks. The following digital links are supported: DS1 Links - The system supports D4, Q.Sig, MSDN/DPNSS, Primary Rate ISDN (DM-250, DMS-100, Bellcore National ISDN, 4ESS, NI-2, 5ESS NI2, N13), and XNET over PRI protocols. The system connects to DS1 links through the Universal NSU or the DS1 Formatter card in the DSU cabinet or MicroLIGHT. (See Note below.) E1 Links - The system supports DASS II, MSDN/DPNSS, Q.Sig, Primary Rate ISDN (Euro ISDN (CTR4)), and XNET over PRI protocols. The system connects to E1 links through the Universal NSU or the CEPT Formatter card in the DSU cabinet or MicroLIGHT. (See Note below.)
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R2 Links - The system supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifications of the Signaling System R2, and Recommendations Q.440 to Q.490 (with the exception of Echo Suppression (Q.479), Test Calls (Q.490) and international signals). The system connects to R2 links through the R2 NSU. Note that many countries use R2 signaling but do not adhere to the CCITT recommendations in their entirety. The 3300 ICP is completely flexible and supports regional variations of the R2 protocol. Line signaling, tone interpretation, and timing parameters for the converter can be adapted to suit any national or regional requirement. For example: Line signaling features allow you to program up to four bits to define the incoming and outgoing patterns for line signals such as Idle and Answer Register signaling features allow you to program the type of address signaling termination (signaled or timed) and whether signaling should be fully-compelled or semi-compelled. These features allow the individual definition of each register signaling tone.
PRI Links - The system supports DM-250, DMS-100, Bellcore National ISDN, 4ESS, NI-2, 5ESS NI2, NI13, Euro ISDN (CTR4) protocols, and IDA-P PRI protocol used in Hong Kong. The system connects to PRI links through the Universal NSU or the PRI card in the DSU cabinet or MicroLIGHT. (See Note below) BRI Links - The system supports Euro ISDN 2B + D, Basic Rate Interface, or the North American ISDN-1 and ISDN-2 protocols. The system connects to BRI links using a DPNSS link from a Universal NSU or CEPT Formatter card through the BRI NSU or the BRI card in the DSU cabinet or MicroLIGHT. SIP Trunks - Allow the 3300 ICP to connect to the Service Provider through the SIP protocol over the IP network. Note: The NSU can be eliminated if there is a T1/E1 module installed in the 3300 ICP. This module provides PRI and Q.SIG connectivity directly on the controller.
The following analog trunks are supported: Analog CO trunks - Use the loop start (LS) ports on the ASU II or the loop start/ground start (LS/GS) card in the peripheral unit to interface with the system. LS CLASS trunks - Available on the Analog Main Board and the Analog Option Board on the MX Controller. E&M trunks - Use the E&M trunk card in the peripheral unit to interface with the system. The card can be configured for either 2-wire or 4-wire operation. Type 1 through Type V circuits are supported. Direct Inward Dial and Tie trunks - Use the DID/Loop Tie trunk card in the peripheral unit to interface with the system.
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System
ISDN (Integrated Services Digital Network)

ISDN support The Integrated Services Digital Network (ISDN) transmits voice, data, and video at high speeds. ISDN services can be deployed and accessed at enterprise, department, and desktop levels by connecting the following components to the 3300 ICP Controller: Universal NSU with PRI BRI NSU E1/T1 Module
LAN traffic can also be carried over existing private or public digital network connections on Euro ISDN, DASS II (public access) protocols, or even on a private MSDN/DPNSS network using ISDN connections to a router. ISDN connectivity ISDN access lets customers leverage the advantages of ISDN network services for both voice and data applications, effectively improving performance and network resource management while controlling costs. The 3300 ICP supports multiple ISDN protocols and provides ISDN connectivity. The system connects with the ISDN public network and data devices (such as routers, video conferencing equipment, and servers) by using Primary Rate Interface (PRI) or Basic Rate Interface (BRI). ISDN takes advantage of the following features to control costs, analyze peak periods, and fine tune network resources accordingly for both voice and data calls: ARS/LCR (Automatic Route Selection / Least Cost Routing) SMDR (Station Message Detail Recording) Min/Max Traffic Control Per Call Service Selection Limited Toll Restriction Trunk Diagnostics NFAS (Non-Facility Associated Signaling) Remote LAN Access.
ISDN Primary Rate Interface ISDN Primary Rate Interface (PRI) has become the most cost-effective enterprise solution for IT managers responding to increased demands for remote LAN access, Internet and intranet access, off-site desktop and group video conferences, and a host of other inbound and outbound data applications. By using ISDN PRI, you can access all inbound and outbound services that are usually obtained by using different trunk types (such as INWATS, OUTWATS, FX, Tie, and DID) with a single ISDN trunk; as a result, you can reduce the number of trunks by 10 to 15 percent. On outbound calls, the system requests the required service from the Network and the trunk takes on the requested characteristics for the duration of the call.
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ISDN also supports enhanced voice communications capabilities. These capabilities include Caller Line Identification Delivery (CLID), Automatic Number Identification (ANI), and Dialed Number Identification Service (DNIS). These options allow you to identify who is calling and facilitate call center and CTI applications, fast call set-up, call-by-call, and Min/Max for reduced trunking. ISDN delivers the highest degree of voice clarity of any transmission medium available.
IP Networking
IP Networking provides customers with a new option for networking systems together. Instead of leasing dedicated voice circuits, customers can route voice traffic over the existing LAN/WAN infrastructure. Mitels implementation of IP Networking uses a point-to-multi point topology which ensures optimal use of network resources. This can result in significant cost savings.
IP Networking supports the MSDN/DPNSS protocols over the IP infrastructure. All the features supported by MSDN/DPNSS over TDM trunks are supported over IP Networking. Controllers can be clustered in a single location to provide greater resiliency than a single controller operating autonomously. Controllers that are geographically separated can be seamlessly networked to share information and services in a transparent and cost efficient manner. IP Networking can be used as the primary communication between controllers or as a backup to TDM networking. A 3300 ICP with IP Networking enabled can be configured to act as an IP Networking gateway for SX-2000, and SX-200 PBXs or third-party PBXs. .
The IP Networking feature supports G.711 and G.729a encoding. Connections with up to 250 other network nodes are supported. A total of 2000 IP network connections are supported from any one node and up to 200 connections can be defined between any two nodes. IP Networking is enabled via the IP Networking License. One license is required per controller in the network.
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SIP Trunks
To manage costs within an organization, businesses are now considering replacing traditional PSTN connections with new services deployed by service providers. These services are typically based on the SIP protocol. Mitel expects to see a proliferation of these services in the future and SIP Trunking has the ability to support these new network services. SIP trunks allow the 3300 ICP to connect to the Service Provider through the SIP protocol over the IP network. (See the diagram below.) The SIP Trunking solution provides basic feature functionality, billing capability, Emergency Services support, FAX support, and more. See the descriptions below for more information.
9-1-1 SIP Trunking supports 9-1-1 emergency service. The SIP Service Provider can be chosen as the outgoing emergency route.CESID information must also be programmed. DNS Support Communication between SIP Service Providers and the 3300 ICP can be configured to use either Fully Qualified Domain Names (FQDN) or IP Addresses. Billing and SMDR The Service Provider bills calls based on the peer connection to the 3300 ICP. The 3300 ICP records are created with a special SMDR tag entered in the SIP Peer Profile form. An SMDR tag can be enabled for outgoing and incoming calls.
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Malicious Call Trace For incoming SIP calls that are tagged for Malicious Call, the 3300 records the Media IP address and port used remotely. As well, the SIP signalling information is captured. This information cannot be sent to the SIP Service Provider, but the information is recorded if needed. Note: Malicious Call SMDR records are logged on the 3300 ICP. SIP endpoints cannot invoke Malicious Call Trace, but is it recommended that SMDR be enabled for SIP devices and gateways. FAX The SIP Trunking for Service Provider configuration supports FAX calls over G.711. Attempts to switch to T.38 are rejected, and the call continues as G.711. It is recommended that FAX machines be connected locally or through TDM to the 3300 ICP that is connected to the Service Provider through SIP trunks.
Compression
Optimization of bandwidth is a key requirement in a VoIP system. In order to meet this requirement, the 3300 ICP supports G.729a voice compression. G.729a compression reduces the bandwidth required for a call from 64 kbps to 8 kbps plus packet overhead. By using voice compression across the LAN/WAN infrastructure, customers can ensure that they are able to optimize their bandwidth usage for voice calls. The mechanism for managing this feature is based on a zone concept. Groups of devices on the 3300 ICP can be placed in a zone so that calls between zones can be compressed while calls within the same zone are not. Zones can be defined within a controller's LAN infrastructure, between remote IP devices and the controller and across the WAN for multiple controller networks. Most Mitel IP phones inherently support G.729a voice compression. Calls between IP Phones on the LAN/WAN infrastructure can thus be compressed to G.729a as required. For example, a call between IP Phone B and IP Phone D (over the LAN or WAN) can be compressed without system compression resources. G.729a Compression is also supported for calls that have TDM (Digital or Analog) endpoints that cross the LAN/WAN infrastructure. For example, a call from TDM phone A to IP Phone D can be compressed using compression resources in controller A to compress the LAN/WAN segment between Controller A and IP Phone D. The same compression occurs if TDM Phone A called TDM Phone C over the LAN/WAN except that in this case compression resources would be required on both controllers.
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System Optional compression licenses and DSP modules can be purchased to enable TDM to IP compression on the 3300 ICP.
Resiliency
Reliability of communication systems is a critical requirement for business. To meet this need, Mitel provides resiliency with the 3300 ICP. Resiliency on the 3300 ICP increases communications reliability by maintaining calls in progress, handling new incoming and outgoing calls, and continuing to provide voice mail services in the event of 3300 ICP or network failure. This provides a higher grade of service to users as well as flexibility of deployment, thus increasing addressable market and competitive edge. Using self-healing techniques that take advantage of IP-network characteristics of location independence, resiliency provides an extremely flexible solution to enhance system reliability. By being able to take advantage of resources spread across the network, resiliency ensures that there is no single point of failure and that hardware resource utilization is optimized. Resiliency provides an obvious advantage over many other competitive implementations, where the only option is costly hardware redundancy for every controller. The 3300 ICP Resiliency solution provides: Device resiliency - An alternate or secondary ICP provides service to phones in the event of a failure on the home or primary ICP or in the event of a networking failure between the phone and the primary ICP. The secondary ICP directs phones to transfer back to the primary ICP once the failure is corrected. In Release 7.0, the MXe supports redundancy with the addition of a RAID controller and two hard disks, and a second AC PSU. Trunk resiliency - In Release 7.0, the new T1/E1 Combo Mitel Mezzanine Card (MMC) supports T1/E1 trunk resiliency. Call resilience - Calls in progress over the IP infrastructure are maintained. Voice Mail resiliency - Embedded voice mail continues to be provided to a device when it moves to a secondary ICP during failure.
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ACD Resiliency - In Release 7.0 and later, ACD Agent calls and ACD Agent groups are resilient. Hunt group resiliency - In Release 7.0 and later, resiliency is supported for voice, voice mail, or recorder hunt groups. The 3300 ICP supports only voice hunt groups. Currently, only Nupoint Messenger Release 10.0 and later supports voice mail or recorder group hunt group resiliency. A single point of provisioning - The Mitel system management tool, OPS Manager, is used to provision resilient users and devices on primary and secondary 3300 ICPs. The OPS Manager Moves, Adds and Changes workform populates 3300 call control forms with resilient primary and secondary ICP Controller information. For more information on Resiliency, see the 3300 ICP Resiliency Guidelines.
Advantages Over Redundancy

Resiliency stands out from other more costly and less flexible solutions such as redundancy, because it uses self-correction techniques that take advantage of the IP-network characteristics of location independence and network element distribution. While the redundancy model is highly effective and reliable, it can be an unnecessarily costly solution for some customers. Distributed resilient networks offer the ability to route around failed or otherwise inaccessible portions of an IP network. This feature provides the following distinct advantages over the centralized 1+1 hardware requirements of a redundant solution: No single point of failure Lower hardware costs because of the efficient use of existing hardware
Rather than dedicating expensive, robust hardware to solving temporary and often infrequent system failures, Mitel Resiliency makes efficient use of a systems existing capacity. Since any controller in the network can act as a secondary controller, Mitel Resiliency can be referred to as an "any +1" solution for system reliability. In resilient networks, a secondary controller is not limited to acting as a dedicated backup call-control host. In many cases, the secondary controller can also function as any one of the following: Group controller Wireless access controller Call center controller Video conference controller P network gateway PSTN gateway Voice mail server
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System
Devices that Support Resiliency

The following Mitel IP devices support resiliency: All 50xx, 51xx and 52xx series IP Phones Navigator 5550 IP Console 5410/15 and 5412/48 IP PKMs 5305 and 5310 IP Conference Units Teleworker Note: Resiliency is an IP solution that does not support ONS, DNIC and older 40xx-series IP Phones. Although only 3300 ICPs, Release 4.0 or later can be resilient controllers, resilient clusters can also contain pre-4.0 3300 ICPs and Mitel legacy SX-2000 PBXs. These devices cannot function as secondary controllers, but they can be part of a resilient solution as boundary nodes and transit nodes.
Spanning Tree Protocol (STP)

The Rapid Spanning Tree protocol is supported on the CXi and MXe controllers. STP is not supported on pre-release 5.0 ICPs, 3300 CX or the 100-user ICP. You must exercise care when integrating an ICP that does not support STP or has STP disabled, into a network that is running STP. About STP In an Ethernet network that is not using STP, multiple active paths between devices are not allowed since multiple paths will cause network loops. Network loops are unacceptable because a broadcast or multicast packet sent from Station A to Station B will be forwarded by Switch B to Station B and also back to Switch A. When Switch A receives the packet, it will then forward the packet back to Switch B and the cycle will repeat for infinity causing a broadcast storm. The Spanning Tree Protocol (STP) is a Layer 2 Link Level management protocol specified by the IEEE (802.1D) that runs on bridges and switches. STP allows for physical path redundancy by placing redundant network paths into a standby mode by blocking traffic on redundant ports. Should a currently active network path fail due to a Bridge/Switch failure or a network cabling failure, STP will enable the network path that was previously held in a standby mode and network connectivity will be restored. The following figure depicts how STP breaks a potential network loop by blocking traffic on one of the ports on Switch B.
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Migration
Migration
The Mitel SX-2000 LIGHT has long been the flagship product in Mitels Enterprise communication portfolio. As technology evolved, Mitel continually leveraged the rapid advances in microprocessor technology to increase the capacity and processing power of the traditional SX-2000 platform to benefit our customers. Mitel has always followed the strategy of protecting our customers communication investment in the SX-2000 platform by allowing them to leverage their existing investments in their Mitel solutions. Upgrading allows a customer to make a smooth transition to IP telephony without sacrificing the features and investment of their existing equipment. A customer can make small incremental investments to move from the circuit-switched world to a full IP-PBX while retaining their investment in customer premise equipment and desktop devices. On the desktop devices, moving to IP telephony allows simplified moves, adds and changes. It also simplifies the building cabling by sharing a single Ethernet connection with both IP telephony and the desktop PC. For both IP telephony and traditional circuit switched telephone users, migrating to IP telephony offers the opportunity to bypass long distance tolls by routing traditional PSTN calls across a unmetered IP network, saving ongoing costs. With the 3300 ICP, Mitel has delivered a highly-functional communications platform that allows customers to migrate to IP telephony without sacrificing the features and investment in their traditional Mitel SX-2000. In addition to complete replacement, the 3300 ICP offers three distinct migration strategies that can be used based on the relevant customer situation: SX-2000 Adjunct on page 37 Third party PBX adjunct on page 38 SX-2000 Control replacement on page 38
SX-2000 Adjunct
By integrating a 3300 ICP into an existing SX-2000 solution, our customer fully retains their previous investment in Mitel equipment. The 3300 ICP connects to the SX-2000 via a DPNSS (MSDN) connection. This connection allows many features to work transparently, and also delivers the customer a gateway to IP telephony. This scenario is used typically if a new workgroup is being created within a business that would benefit from IP telephony or to allow IP telephony integration to the Wide Area Network reducing PSTN charges.
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Third party PBX adjunct

By integrating a 3300 ICP into an existing third party PBX, the customer retains their previous investment in communication equipment while being able to take advantage of the benefits of a superior IP telephony solution. The 3300 ICP can connect to the third party PBX in a variety of methods (depending on which is available) including QSIG, DPNSS or SIP. The 3300 ICP delivers the customer a gateway to IP telephony. This method is typically utilized when an end customer wants to take advantage of Mitels many features and applications but does not want to completely replace their existing investment.
SX-2000 Control replacement

By replacing the SX-2000 control cabinet with the 3300 ICP Controller, the customer can retain their investment in desktop devices and connection equipment while allowing the benefit of IP telephony to be utilized immediately. This migration method has the advantage of retaining a single communication controller and hence reducing administration overheads. Customers can migrate from an SX-2000 LIGHT or MicroLIGHT to a 3300 ICP. The Mitel Software Installer tool converts and restores an existing SX-2000 database to a 3300 ICP. Customers can also migrate to a configuration that integrates the SX-200 and third party PBXs with the 3300 ICP. Q.SIG is an open industry standard, but individual vendor implementations may vary. Resellers should verify Q.SIG feature support on non-Mitel PBXs.
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Gateway Solutions
Gateway Solutions
Gateway Solutions Overview
The industry move to IP telephony has seen vast improvements in the number and quality of voice-related applications and cost savings. Many end customers see the benefits of these enhancements but are sensitive about replacing their entire voice infrastructure for what may be localized benefits. This is where the Mitel model of utilizing the 3300 ICP as a gateway into the world of IP Telephony can be highly advantageous By integrating a 3300 ICP into an existing third party PBX, customers retain their previous investment in communication equipment while also taking advantage of the benefits of a superior IP telephony solution. The 3300 ICP can connect to the third party PBX in a variety of methods, building the gateway to IP telephony. For customers, following this model means starting to use features like IP Networking, Collaboration, Mobility, Unified Communications and virtual Contact Centre applications. The diagram below illustrates these various solutions.
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Figure 5: Application Gateway Solutions
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Gateway Solutions
Live Business Gateway

The Mitel Live Business Gateway allows the Microsoft Live Communications Server and its associated Office Communicator desktop client to interface with the 3300 ICP. Microsoft Live Communications Server 2005 is an enterprise real-time communications server that supports convergence of real-time multi-modal communications. Microsoft Office communicator is an integrated enterprise communications client that integrates online presence, instant messaging, telephony conferencing and video at the desktop. Office Communicator integrates into Microsoft Office (Word, Excel, SharePoint). Through SIP/CSTA, the Live Business Gateway extends voice capabilities beyond the basic SIP point-to-point communications of Live Communications Server to enable the rich business telephony features and capabilities of the Mitel 3300 ICP. The Live Business Gateway allows Microsoft Office Communicator to take advantage of basic and supplementary phone services offered by the 3300 ICP. Using Microsoft Live Communications Server 2005, Microsoft Office Communicator is able to control the phones connected to the 3300 ICP. The Live Business Gateway: Allows users to dial contacts using Microsoft Office Communicator and Microsoft Office Suite either by lifting the Mitel IP phone handset when the call is connected or by answering from a desktop with Office Communicator. Further extends Microsoft Office Communicator and Microsoft Office Suite with the online presence and availability status features of: Online, Busy, DND, Be Right Back, and Appear Offline. It also includes telephone presence for In Call and DND, allowing corporate or personal contacts to quickly and easily know the preferable communication medium when immediacy is required. Allows desktop applications to easily use standard call control features such as placing, transferring, forwarding, and holding calls. Allows users to create up to an eight-party conference call without the need for a separate Media Conferencing Unit (MCU) by clicking from contacts through the Office Communicator GUI. Uses the industry standard SIP/CSTA protocol which removes the need to understand Mitel 3300 ICP call control API. The Mitel solution allows an Office Communicator client to extend past a basic 1:1 SIP call within the enterprise, thus enabling calls through the Mitel 3300 Gateway to the external PSTN network and any mobile device.
Communication between the Microsoft Office Communicator and a Mitel 3300 ICP requires the following: Mitel 3300 ICP Live Business Gateway (Windows PC running Windows 2003 Server) Microsoft LCS Service Pack 1 Microsoft Office Communicator 2005
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Supported Mitel IP or Digital Phone (see the Live Business Gateway Engineering Guidelines for a complete list) Layer 2 Ethernet Switch
The Live Business Gateway integrates into a typical 3300 ICP office environment as shown in the following figure. In this diagram, the call placed from Microsoft Office Communicator signals the Live Communication Server, which then signals the Live Business Gateway. The Live Business Gateway conveys a message to the 3300 ICP that then rings the two phones. Once the call is connected, the 3300 ICP signals the Live Communications Server via the Live Business Gateway to tell all Communicator clients that those two parties are now in a call.
Communicator 2005 PC-to-Phone Support

PC-to-Phone provides support for SIP integration between Microsoft Office Live Communications Server 2005 and Mitel 3300 ICP without the need for a third party gateway. An end user is therefore capable of placing calls from Communicator 2005, acting as a basic SIP softphone, to or from a Mitel deskphone, the PSTN, or any other network-connected PBX. A Communicator 2005 user will be able to dial through the Find field, a Buddy list or the office suite of products as defined by the Live Communications Server 2005 specifications. 42
Gateway Solutions All telephony services for the Communicator 2005 softphone are provided by Live Communications Server 2005. These features include: Initiate a phone call Answer a phone call Place a call on hold Retrieve a call on hold Forward a phone call to another phone number Transfer a phone call to another phone number Control and monitor conference calls Generate DTMF digits
Further details of these features are available from the Communicator 2005 Help menu. Communicator 2005 softphone will have a distinct Directory Number which will be configured in Active Directory for a particular user. This number will be visible to all other telephony devices on the network. The 3300 ICP uses SIP Trunking to connect to the Live Communications Server 2005. See the diagram below:
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Management and Maintenance
Management and Maintenance

This section describes the maintenance and management tools, as well as the security features of the 3300 ICP: Management and Maintenance Tools on page 45 Security and the 3300 ICP on page 56
Management and Maintenance Tools

The following tools are used to manage and maintain the 3300 ICP: Embedded System Management Tools Enterprise Manager OPS Manager System Data Synchronization SDN Maintenance and Administration Tool 7100 Management Access Point 3300 ICP Configuration Wizard Alarms Circuit Indicators IP Phone Analyzer ICP Software Installer System Hardware Profile Query AMC Licensing
Embedded System Management Tools

The 3300 ICP provides the following web-based system management tools for configuring IP phones and system parameters: Desktop Tool Group Administrator Tool System Administrator Tool Note: The System Administration Tool is available in English only. The minimum supported version of Internet Explorer to access the System Administration Tool, Group Administration Tool and Desktop Tool is 6.0 (latest service pack is recommended).
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Desktop Tool The Desktop tool allows IP telephone users to assign features to personal keys and to manage personal contact lists and internet bookmarks on IP phones. The following figure illustrates the Desktop Tool.
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Management and Maintenance Group Administration Tool The Group Administration Tool allows system administrators to set basic system parameters, create the system telephone directory, manage extension and group parameters, add, edit, or delete users from the system directory, configure voice mailboxes and program a user's personal keys with features. System administrators and receptionists can log in from the hurl of any 3300 ICP in a data sharing cluster and they are automatically redirected to the login hurl of their home ICP. This is only available if the System Data Synchronization feature is enabled on all elements of the data sharing cluster. For more information, refer to System Data Synchronization. The following figure illustrates the Group Administration Tool.
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System Administration Tool The System Administration Tool allows trained technicians and system administrators to program system-wide parameters, voice parameters (line, extensions, management parameters, system directory, and voice mail) and IP networking parameters. This tool provides access to Maintenance Logs, Software Logs, and Login and Logout Audit Logs. The System Administration Tool includes the User Provisioning form which provides the following capabilities: Consolidated view of user or device information - Simplifies the add, modify and delete functions for most users and devices. It reduces the number of times the same data is entered into the system which reduces the entry errors and time spent on these types of tasks. Copy user functionality - Allows administrators to quickly create new entries using other existing user or device settings or configuration. Import capability - Allows administrators to quickly collect and import user and device data via Excel spreadsheets. These spreadsheets contain built in validation similar to ESM data entry rules which helps reduce errors.
The System Administration Tool also includes support for Range programming. Range programming speeds up the programming and configuration of the 3300 ICP by allowing the administrator to program repetitive areas of the system using a single command. The administrator can program forms and print form data. The System Administration Tool also includes the Import functionality in a new optional tool that allows the administrator to import large numbers of new users and devices via a.CST format file. Importing new user profiles allows you to program a large number of users more easily and more quickly by enabling you to collect a large amount of configuration data into a spreadsheet file, and then import it all directly into the 3300 ICP system database. The import functionality eliminates the need for manually entering configuration data for each user or device in a series of different system forms. It can save you considerable configuration time, and it reduces the likelihood of data-entry errors. You can import new user data during the initial configuration of a new system (that is, when you are setting up a new system), or any time that you have a large number of users or devices to add to your system.
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Management and Maintenance The following figure illustrates the System Administration Tool.
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Enterprise Manager
Enterprise Manager provides consolidated administration of Mitels product portfolio. It provides a management desktop, inventory management, configuration and provisioning, Health monitoring, maintenance and diagnostics and system administration. In addition to onboard device management, a complete management solution for our product portfolio must include an effective way for IT/Telecoms support personnel to manage multiple converged IP gateways and enterprise business applications. These solutions may be organized into a network or may exist as stand-alone devices Mitel is evolving its existing Enterprise-focused network management tool suite, OPS Manager. OPS manager is tightly integrated with Enterprise Manager. Both Enterprise Manager and OPS Manager are now compatible with Windows 2003 and Windows XP SP2. For more information on OPS Manager, refer to OPS Manager on page 51 Enterprise Manager includes a number of applications that provide the following: Support for up to 600 managed Mitel systems and up to 1,000 non-Mitel nodes. Network Inventory and Health Monitoring via Enterprise Manager. Software Management via ICP Software Installer. Integration with other products such as the NetAlly RealTime suite of advanced voice quality assurance applications. Support for Management Access Point. Product Management via Embedded System Management (ESM) tools. For more information, refer to product documentation for 3300 ICP, Messaging Server and Contact Center Solutions (6100). Audio File Manager to provide audio file download to multiple 3300 ICP nodes. Integrated and synchronized with OPS Manager. OPS Manager can be launched separately from the Enterprise Manager client. Report generation using Crystal Reports. Voice Quality Manager collects passive voice quality statistics of IP sets and consoles in the network. Enterprise Manager polls the 3300 ICP for voice quality statistics and exports the data to Viola NetAlly via XML. Discovery of IP Sets and certain configured UPS (compliant with SNMP). Discovery of Mobile Extension application. The standalone Mitel Alarm Monitor allows you to monitor alarms on networks that are managed by Enterprise Manager, without having to start the Enterprise Manager client. Export capability that allows you to export alarm, event, and inventory data in.CST format to the Enterprise Manager server. Alarm history which includes the ability to archive alarms on the server. Administrator defined user groups.
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Management and Maintenance Auto discovery of 3300 ICP, SX-2000, Unpinned Messenger IP, Teleworker IP Phones, Wireless Access Points and data network devices.
For more information, refer to Enterprise Manager General Information Guide. OPS Manager OPS Manager is a telecommunications management tool that simplifies solution administration and lowers the cost of installation and maintenance. OPS Manager offers a centralized telephone directory, networked moves, adds and changes and the ability to automate many repetitive administration tasks including time synchronization and placing individual voice platforms into night service. OPS Manager provides additional functionality to Enterprise Manager and is purchased in conjunction with Enterprise Manager. Using a standard web browser, an authorized user can perform the following functions from any PC on the network: Manage a network telephone directory. Manage Messaging Server Voice Mail boxes. Move, add, change, and delete users. Schedule pending moves, adds, and changes to the 3300 ICP database. Integrate the network telephone directory with other network telephone directories through Integrated Directory Services (IDS) and Integrated User Management (IUM). Locate unused directory numbers and unused circuits. Activate and deactivate Call Forwarding.
OPS Manager 7.4 now offers the ability to: Configure resilient Hunt Groups, Voice Mail Hunt, and Record-a-Call Hunt Groups from a 3300 ICP and manage these Hunt Groups using OPS Manager. Program Mobile ACD Agents with resiliency (3300 ICP Release 7.0 and later systems).
For more information on OPS Manager, refer to Enterprise Manager General Information Guide.
System Data Synchronization

System Data Synchronization application allows an administrator to synchronize database information among the elements of a network or cluster. Any changes made on any one of the elements are shared among all the other elements of the network or cluster. In a network or cluster of 3300 ICPs, certain programming data, such as Interconnect Handling Restrictions, Feature Access Codes, and Class of Service Options, should be identical at each 3300 ICP. The System Data Synchronization (SDS) feature eliminates the need for administrators to log into each 3300 ICP and manually program the data to be the same. It also eliminates the need to make all future modifications of system data on each 3300 ICP to keep the network and/or cluster element databases in sync. System Data Synchronization: Reduces the time to provision multiple 3300 ICP nodes. 51
Ensures that changes to network data are performed consistently and accurately across the network improving change management costs. Simplifies network deployment and reduces initial deployment costs by synchronizing the newly deployed 3300 ICP nodes with the existing network. Enhances security management across the network by allowing assureds and passwords to be managed centrally.
After a network or cluster has been set up with System Data Synchronization, all adds, modifications, and deletions to the system data that you have designated as shared are automatically distributed to the other 3300 ICPs in the network or cluster. System Data Synchronization allows form data to be shared among 3300 ICPs at the network or cluster scope: At the network scope, all 3300 ICPs that are defined as network elements share specified form data At the cluster scope, 3300 ICPs that are defined through System Administration programming as members of a cluster share the specified form data
The System Data Synchronization (SDS) feature now synchronizes the data of resilient users and devices between primary and secondary controllers. After you set up data sharing between the primary and secondary controllers, the application automatically maintains the synchronization of user and device data. This feature keeps user and device data, such as the DND feature key and personal speed call keys, synchronized between the primary and secondary controller regardless of whether the users make the changes while they are on their primary or secondary controller.
ISDN Maintenance and Administration Tool

The ISDN Maintenance and Administration Tool (IMAT) provides the programming interface for PRI and R2 protocols. It requires Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows 2000 Professional or Windows XP Professional. Note: Embedded PRI programming for the T1/E1 module is supported via ESM rather than IMAT.
7100 Management Access Point

The Management Access Point provides secure remote management access and optional alarm monitoring of the 3300 ICP over public network connections. It offers access security and customer protection using dial-up or Internet VPN connectivity. The Management Access Point requires no additional client software. It uses a 10baseT Ethernet connection to the customer network and the dialup versions of the product support connectivity for up to five IP-based systems over standard dialup PSTN V.90 modem. The broadband VPN version, the Management Access Point E/E, provides support for up to 16 IP systems for Internet VPN or dialup modem access.
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Management and Maintenance Remote service engineers connect to the Management Access Point via a PPP or PPTP connection using standard Windows Network Connectivity capabilities and MS-CHAPv2 authentication. However, in order to connect to the Management Access Point console, the customer must enable a privileged remote session for the engineer. The remote engineer can establish an IP connection only to local IP destinations that are configured in the Management Access Point. The engineer must know the destination IP address in order to reach a managed session. At that point, the engineer must have a valid system login account to access the remote system. Once the engineer is logged into the remote system, any administrative, maintenance or diagnostic task can be performed. Note: Network Address Translation (NAT) is enabled by default in the Management Access Point which means that only the IP address assigned to the Management Access Point LAN port needs to be routable on the customer network. If NAT is disabled in the Management Access Point, the IP subnet on the PPP connection must be unique within the customer's IP address space, be private (conform to the rules of RFC1918), and be routable within the customers network (the customer must redistribute the private route into their routing table). The Management Access Point: Supports CLI-based call screening so calls are screened based on the origination of phone numbers. (See the latest Management Access Point FCI for supported countries.) Uses Point-to-Point (PPP) and Challenge Handshake Authentication (CHAP) protocols to prevent passwords from being sniffed or captured and replayed. Provides an embedded firewall so access is restricted to select devices and the customer LAN is fully protected. Prevents remote Management Access Point configuration or firewall changes without the customer granting privilege. Tracks configuration changes during privileged connections. Supports source IP address screening for VPN connections with the Management Access Point E/E unit.
3300 ICP Configuration Wizard

Designed with SMB customers in mind, the 3300 ICP Configuration Wizard is an independent software application that allows you to customize initial system programming in Release 7.0. The application is installed onto a maintenance PC and then run while the PC is either connected or disconnected from the 3300 ICP. After you specify the system setup, you can save the file for future use and, if connected, apply the changes to the 3300 ICP. You can further customize the programming with the 3300 ICP System Administration Tool. To use the 3300 ICP Configuration Wizard, your system must meet the following requirements: Release 7.0 software installed Standalone system (no networking or clustering) Embedded trunks only (no NSU)
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PRI, BRI, T1/D4, and analog (non-dial-in) trunks only Same answer point for all trunks Optional embedded voice mail
In addition, the system does not include programming for: ACD Agents Attendant Consoles E2T cards (LX only) Noses or Uses
Alarms
The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required. The system continuously provides all attendants who use the Mitel consoles with alarm status information. Alarm threshold levels are programmable. There are three classes of alarms: Critical - Indicates a loss of service that demands immediate attention. This alarm invokes System Fail Transfer. Major - Indicates a fault that affects service to many users. This alarm usually results in a major degradation in service and requires attention to minimize customer complaints. Minor - Indicates any fault that does not fall into either of the above two classes. When the system is not 100% operational, a minor alarm is raised. It may require the attention of a technician, but it is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit.
The system clears an alarm condition when the fault is corrected.
IP Phone Analyzer
The IP Phone Analyzer is a Windows application that collects performance information from IP Phones within the network. It allows the administrator to use one PC to monitor the status of all IP phones on the system. IP Phones within the network send debug, status, and statistical information to the IP Phone Analyzer when it is enabled. The IP Phone Analyzer runs on: Windows 2000 Windows XP Windows 2003
It provides the following information in four views: Status View - Displays status of each phone registered with the analyzer application, MAC Address, IP Address, Directory Number, State, Link Lost, Set Type, Absolute Time, Load Revisions, Current ICP, and the CODEC type being used by each set on the network.
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Management and Maintenance Packet View - Displays trace messages sent from each set for analyzing purposes. Packet History View - Sorts messages received by the IP Phone Analyzer. Call Statistics View - Displays call statistics, including RTP statistics, collected from IP sets.
The IP Phone Analyzer requires a minimum of 550 MHz, 128 MB RAM. The recommended hardware requirements are 800 MHz, 256 MB RAM or higher. Higher line sizes would operate optimally with a more powerful PC. In release 6.0, IP Phone Analyzer allows the administrator to direct phones to new IP Phone Analyzer addresses via a 3300 ICP Maintenance task. This eliminates the requirement to reset the phones manually.
ICP Software Installer

The ICP Software Installer is a Windows-based software tool that enables you to automatically upgrade software on multiple 3300s simultaneously. The ICP Software Installer tool provides a single interface that allows you to define which installation steps to perform during the upgrade process. The ICP Software Installer Tool re-synchronizes with the AMC during software upgrades. For more information on AMC, refer to AMC Licensing. The ICP Software Installer Tool is a stand-alone tool that simplifies the installation of 3300 ICP software by limiting the number of interactive steps that are required during installation. You can use this tool to: Backup, upgrade, install, change options, and restore. Set up a scheduled time to upgrade a 3300 ICP. Send e-mails to a list of recipients to inform installation is complete. Run a command line after ICP Software Installer is finished. Show start times and elapsed times when ICP Software Installer is finished. Save settings to.config files for later use. Support more than one instance of ICP Software Installer on one PC.
The ICP Software Installer consists of one main screen that allows you to define the IP Address and account properties of the ICP being upgraded, and a wizard screen that allows you to collect the necessary upgrade information.
AMC Licensing
AMC licensing streamlines the Mitel product licensing process and reduces the interaction between Distributors, Solution Providers and End Users to only what is required. Each of these groups is able to satisfy their customers instantly if new licenses are required. Licenses are simply passed from account to account as they are purchased until they reach the Solution Provider who is managing the End User customer. For example, a Distributor may purchase 1000 device licenses from Mitel and move them to 10 different Solution Providers. 55
The Solution Provider, in turn, uses the AMC to create a list of customers and to associate a number of application records with each customer. Application records are simply license profiles of a customer's Mitel products. The Solution Provider can now allocate licenses from their own AMC account to the customer's application records. All installations require a new Application Record ID and license key (password) requested from the AMC via Mitel Online. Upgrades require only a new license key. The upgrades and updates are supported using automatic synchronization with the AMC or can be performed offline for systems with no internet access. If a new Application Record ID and password are not requested, the ICP Software Installer prevents the upgrade or update. For those end customers who have installed more than one 3300 ICP Controller, the AMC will allow licences to be transferred between 3300 ICP systems simply and quickly. The only restrictions are that the systems must all belong to the same end customer and the 3300 Controllers must have their licences automatically activated. Manually activated systems cannot transfer licences to different systems. For more details on AMC licensing, refer to AMC Online Help. Distributors (EMEA and Asia Pacific) AMC licensing allows the Distributors to allocate licenses to Solution Providers on an as-needed basis. When the Distributor's stock of licenses begins to run low, the Distributor orders new licenses from Mitel. Mitel accepts the order and places the licenses into the Distributor's AMC account. The Distributor now has the licenses available to sell to Solution Providers. The Consumer and the Solution Provider have no involvement in the process. Solution Providers When the Solution Provider's stock of licenses begins to run low, the Solution Provider orders new licenses from their Distributor or directly from Mitel, depending on their location. The Distributor or Mitel accepts the order and moves the licenses from their AMC account into the Solution Provider's AMC account. The Solution Provider now has the licenses available to sell to end users. At this point, license activation can occur. The Consumer has no involvement in the process. AMC Licensing allows a license to be moved with a user to different 3300 ICPs subject to certain restrictions. For additional details on these restrictions, refer to AMC Online Help. End User When an end user wants a new license, they place an order with their Solution Provider. Using the AMC, the Solution Provider assigns a license to the relevant application record. A password is automatically activated and made available to the Solution Provider. The Solution Provider installs the license and the customer can now use the license without having any interaction with Mitel or the Distributor.
Security and the 3300 ICP

Mitel offers the following for a secure 3300 ICP deployment:
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Management and Maintenance Encrypted Media Path and Signaling Path on page 57 Phone and User Authentication on page 57 Worm and Virus Protection on page 57 Prevention of Toll Abuse on page 57 Secure Management Interfaces on page 58 Secure Applications on page 58 SIP Security on page 58
Encrypted Media Path and Signaling Path

Encrypted media and signaling path is supported for all Mitels IP phones on the 3300 ICP (Release 6.0 and later). The media path encryption is accomplished with Secure RTP using 128-bit Advanced Encryption Standard (AES). Encryption is backwards compatible to support both currently shipping desktops as well as previously deployed Mitel IP desktops. Mitel provides encryption of the media path between multiple 3300 ICPs using Secure Sockets Layer (SSL) protocol. This allows scalability of applications by configuring 3300 ICPs into clusters or deploying them as part of a centrally managed but distributed architecture.
Phone and User Authentication

Mitel implements phone authentication that requires a unique association of MAC addresses and IP and user-entered PIN registration numbers. Additionally, desktop software downloads are encrypted. Mitel also provides 802.1x authentication for desktops (Release 6.0 and later) which offers support for the Extensible Authentication Protocol (EAP) using EAP-MD5 challenge authentication to a RADIUS Server. Users authenticate through the phone interface by entering a surname and password. This support is provided on the 5212, 5224, and 5235 IP Phones.
Worm and Virus Protection

The 3300 ICP uses an embedded real time operating system. This system is less susceptible to virus or worm attacks that target traditional applications and their OS services because it provides a very small base of common functionality with general purpose operating systems such as Microsoft Windows, Lynx and UNIX. This lack of common functionality means that VxWorks is not affected by the viruses and worms typically found on networks and the Internet. This also makes it difficult for an attacker to write a virus targeted at generic VxWorks implementations. Application servers based on Windows NT/2000 must be properly maintained with regard to current operating system security updates. Mitel products based on Windows NT/2000 include the Contact Center Solutions, Speech Server and Messaging Server systems and Enterprise Manager. These key application servers must be maintained with the latest in Microsoft security updates and worm protection.
Prevention of Toll Abuse

Any communication system that has a combination of Direct Inward System Access (DISA)
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integrated auto attendant or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse. Therefore it is important to assign appropriate telephone privileges and restrictions to devices. In addition, public telephones should be denied toll access unless authorized through an attendant. The 3300 ICP system has comprehensive toll control as an integral part of the call control. It lets you restrict user access to trunk routes and/or specific external directory numbers. It also provides Class of Restriction (COR) and Class of Service (COS) features that can substantially reduce the risk of toll abuse. As a deterrent to toll abuse by internal callers, Station Message Detail Recording (SMDR) can be used to track calls from within your company, providing detailed information such as the originating extension number, time, duration, and number dialed. SMDR record access should be restricted as with any other function.
Secure Management Interfaces

The 3300 ICP includes a fully integrated set of management tools designed to install, manage, and administer 3300 ICP systems. Three levels of access are provided in order to meet the needs of system technicians, group administrators, and the desktop telephony users themselves. All of these integral management tools use Secure Socket Layer (SSL) security for data encryption. User access to the management tools is controlled by a login and password. Once a user logs into the 3300 ICP, the system displays a menu of the specific tools to which they have been granted access. Mitel also offers the Management Access Point to provide secure remote administration for VPN or dial-up access.
Secure Applications
Mitel addresses application security via: Your Assistant - Provides a softphone with encrypted call path and call signaling as well as secure instant messaging to keep IM traffic encrypted and inside the network. Wireless Solutions - Includes secure IP-DECT solution (EMEA) and encryption for 802.11b wireless telephony, support for encryption using Wi-Fi Protected Access (WPA) and authentication using WPA and WPA2. XML Implementation - Supports encryption of all traffic using standard SSL and provides strong certificate-based authentication for API use.
SIP Security
Mitel SIP desktops support secure RTP and also satisfy the PROTOS test suite for CERT advisory CA-2003-06. The SIP desktops also provide support for firewall traversal and SSL-encrypted SIP.
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Applications
Applications
This section provides an overview of the solutions that can be created with Mitels distributed architecture. The Applications are described in more detail later in this section. See the following topics for more information: Architecture: A Networked Enterprise on page 60 Applications Release Compatibility on page 62 Embedded applications in 3300 ICP on page 63 Applications on page 73
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Architecture: A Networked Enterprise

The inherent flexibility of Mitels distributed architecture allows a solution to be created and located closer to the user than any previous traditional telephony system. The architecture can be shown and designed in several different ways to highlight this flexibility. The first diagram shows a solution designed around the geographical location with the platforms running multiple applications and users together in the same hardware. This methodology is a relatively close cousin of the traditional PABX which managed all the capabilities from a central processing system.
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Applications The second diagram shows a solution designed around task-specific gateways utilizing the inherent capability of the data network. By separating the tasks, the increased processing allows gateways to be tuned to the particular set of tasks. By ensuring an ACD gateway is resiliently configured, the business can partition business critical areas ensuring they are not detrimentally affected by less important applications or communication tasks. By designing a solution around task specific gateways, a truly resilient solution can be delivered into the network, minimizing any affects on a single point of failure. This resilient solution also comes without the huge quantities of redundant equipment that is rarely used and requires large amounts of space.
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Applications Release Compatibility

The following table identifies the release compatibility for applications that can be integrated with the 3300 ICP.
Software LIGHTWARE OPS Manager Enterprise Manager 5500 IP Console Mitel Contact Center Management (6110) Mitel Interactive Contact Center (6115) Mitel Contact Center Scheduling (6120) Mitel Real-time Schedule Adherence (6125) Mitel Contact Center Agent Portal(6140) Mitel Multimedia Contact Center (6150) Mitel Contact Center Intelligent Queue (6160) Mitel Speech Server Messaging Server DNIC/T1 Integration IP Integration Your Assistant Management Access Point Teleworker Solution NuPoint Messenger IP 3300 ICP Software Installer IP Phone Analyzer Mobile Extension 1.2 1.3 3.2 1.0 (see note 1) 4.0 10.0 7.0 2.0 1.0 3300 Release 7.0 LW34 Rls 1.0 7.4 3.0 on OPS Manager 7.4 3.0 Version 5 Version 5 Version 5 Version 5 Version 2 Version 5 Version 5 5.0
Notes: 1. For alarm monitoring of 3300 ICP systems, you require release 1.3, firmware version 10300 on the Management Access Point, and release 4.1 or higher on the 3300 ICP. For more information on these applications, refer to: Embedded applications in 3300 ICP on page 63 Manual Maker on page 72 Applications on page 73
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Applications
Embedded applications in 3300 ICP

The following applications are embedded in the 3300 ICP system. Emergency services support on page 63 Tenanting on page 64 Automatic Call Distribution on page 65 Wireless on page 65 Voice Mail on page 68 Hot Desking on page 70 Music on Hold on page 71 Hospitality on page 72 Manual Maker on page 72
The following application interfaces are supported on the 3300 ICP system: TAPI - Microsofts TAPI (Telephony Application Programming Interface) for desktop applications or client/server applications. MiTAI - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface (API) that allows third-party-developed CTI applications to interface with the Mitels call control. A programmer's toolkit plus run-time software is also available, which enables developers to create computer telephony applications.
For additional information refer to Mitel Enabling Technology documentation.
Emergency services support

With Emergency Services support, when an emergency number is dialed (for example 911, 112), a Customer Emergency Services ID (CESID) is sent from the 3300 ICP to the Public Safety Answering Point (PSAP). Note PSAP is only relevant in North America. The CESID is used as a key for the PSAP to determine the precise location of the caller. For this reason it is critical that the CESID database within the 3300 ICP is kept up to date. When people with digital or analog phones change offices or location within a building, a manual database update is required in the 3300 ICP and the phone move is typically managed by the Telecoms/IT team. The CESID database is typically updated at this time to ensure that the person's new location is mapped into the database. In the past it was a challenge to ensure that the CESID database was kept up to date for IP phones. With IP phones the situation is different. An IP phone can be moved from one location to another, by the user, without the need for a manual database update. With Release 5.2 the process for updating the CESID database for IP phones has been automated. To support this automatic update the network environment must have all Layer 2 (L2) switches configured for Cisco Discovery Protocol (CDP), Spanning Tree Protocol (STP), or both. The system performs automatic CESID updating for IP devices that are moved to a known location. CESID Logs and CESID Alarms record all CESID-related activity on the system. 63
By automatically updating this information, businesses save the cost of manual updates and, more importantly, ensure the safety of their employees. Automatic CESID updates are not supported for Mitel Teleworker Solution IP phones, Mitel Your Assistant Softphone, and wireless IP phones. Emergency services are supported for phones displayed as Teleworker phones through the use of the Mitel Line Interface Module module. 3300 ICP Release 6.0 supports emergency call routing for Teleworkers via two scenarios: If Emergency Call Routing is not configured on the 3300 ICP, the user picks up the Teleworker phone and presses the Line Interface Module configured key and dials the emergency number. If Emergency Call Routing is configured on the 3300 ICP, the user picks up the Teleworker phone and simply dials the emergency number
For more information, refer to Line Interface Module on page 118. See also Emergency Response Advisor on page 91.
Tenanting
Tenanting allows a system to be partitioned among a number of tenants and be configured to look like a separate system to each tenant. Up to 64 small businesses or departments of a larger business can share system features and capabilities. Consoles, CO trunks, and dial-in trunks can be allocated individually to each tenant or shared between tenants. Switching to night service can be done centrally, or on a tenant-to-tenant basis. Calls through the system can be blocked, so tenants can only call each other on CO trunks. Some system features are enabled for each tenant individually while other features are shared by all tenants. You can define groups, such as Attendant Groups, Trunk Groups, and Multiline Appearances with devices belonging to different tenants. The following conditions apply to Tenanting: Requires the Tenanting purchasable option with a new password. You can have up to 64 tenants, including the landlord (tenant 1). Each tenant can have its own Music on Hold source. The following devices and resources can be members of a tenant: 64 IP phones and consoles DNI phones and consoles wireless phones analog trunks digital trunks
Unless otherwise programmed, all phones, consoles and trunks are in the landlord group.
Applications IP trunks are not tenantable resources. Tenanting is not supported with the following features: Hot Desking Resiliency
Tenanting is a local system feature only and is not supported in networked or clustered configurations.
Automatic Call Distribution

The 3300 ICP provides fully integrated Automatic Call Distribution (ACD) functionality that includes call distribution, agent mobility, feature configuration, administration, and recorded announcements. The integrated ACD functionality of the 3300 ICP is enhanced by the Contact Center Solution (6100) applications. These applications enable customers to maximize the efficiency of their contact center. ACD is described in detail in Contact Center Solutions General Information Guide. Release 7.0 introduces the ACD agent hot desking feature. This feature allows an agent to log into any ACD set and the system applies the agents personal phone profile to that ACD set. After the agent logs into the ACD set, the agent has access to his or her own personal speed calls, feature keys, and phone settings. If you enable ACD agent hot desking in your call center, you do not have to provide a separate phone for an agents personal use. Instead, you can make a pool of shared phones available to many agents and any ACD set that the agent logs into also functions as the agents personal phone.
Wireless
The 3300 ICP supports wireless IP Phones to provide a fully-featured integrated wireless solution. With wireless IP phone devices, users have access to the complete range of 3300 ICP features. The 3300 ICP supports the following wireless devices:
Wireless phone IP DECT OP 27 SpectraLink i640 and e340/h340
Wireless infrastructure DECT Wi-Fi 802.11b
Comments EMEA and Australia availability only. Direct IP integration support is available in 3300 Release 5.1 and later.
Additionally, the Mitel Wireless LAN (WLAN) Stand is a new accessory for the 5200 series IP Phones that enables the phones to operate in a wireless LAN (WLAN) environment. When attached to a 5212, 5224 or 5235 IP Phone, the stand provides an 802.11b/g wireless interface and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone. IP Wireless phones offer the following benefits: Integrated full-featured Call Control - Includes caller name and number display, call hold and transfer, message waiting light and conference calls. Wireless softkeys provide users with single-button access to common telephony features such as call hold, call transfer,
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call waiting, call forwarding, call swap, multi-language support, voice mail control and Superkey functionality. Complete IP Network integration - When integrated with a 3300 ICP, the phone offers the many features made available by the 3300 ICP.
For more information on Mitels wireless solutions, refer to: IP DECT Wireless Solution on page 66 Spectralink IP Integrated Wireless Voice Solution on page 67
IP DECT Wireless Solution The Mitel Internet Protocol Digital Enhanced Cordless Telecommunications (IP-DECT) wireless solution is available in the EMEA (Europe, Middle-East and Africa) and the Australia market. It consists of the following components: 3300 ICP controller Radio Fixed Parts (base stations for wireless phones) Portable Parts (OpenPhone 27 wireless phones) Open Mobility Manager (IP-DECT wireless solution administration application)
The Radio Fixed Parts (RFPs) connect to the 3300 ICP controller through the LAN. The wireless phones communicate with the RFPs using standard Digital Enhanced Cordless Telecommunications (DECT) protocol. One of the RFPs is designated as the Open Mobility Manager (OMM). Like the other RFPs, the Open Mobility Manager transmits voice information to and from the wireless sets, but it also provides a management interface that enables you to configure the wireless system settings, RFPs, and OpenPhones. An SNMP agent configured in each RFP conveys alarm information and facilitates overall SNMP management of large, wireless networks of RFPs and PPs.
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Applications For more information about OpenPhone 27 (OP27), refer to OpenPhone 27 on page 110.
Spectralink IP Integrated Wireless Voice Solution SpecktraLink wireless phones provide access to all the features and functionality available on a Mitel IP-desktop as well as the mobility of a compact 802.11 (Wi-Fi) wireless device. The SpectraLink Wireless Voice Solution is fully IP-integrated with the 3300 ICP to provide a single wireless data and voice infrastructure. SpectraLink Wireless Voice Solution provides investment protection by allowing customers to build wireless infrastructures using a choice of more than 27 different brands of Access Points. SpectraLink allows customers to consider out-of-building, campus-wide or even municipality-wide wireless voice networks. In addition, the SpectraLink Wireless Voice Solution allows the 3300 ICP to act as wireless gateway for third-party PBXs as well as Mitels SX-200 and SX-2000 platforms. Communication between the 3300 ICP wireless gateway and the legacy PBXs is over standard trunk protocols such as MSDN/DPNSS, Q.Sig, or T1/D4. SpectraLink Wireless Voice Solution provides: Multi-line support similar to the 5224 IP Phone Push-to-talk Walkie-talkie style communication Choice of three phone styles (Industrial and Enterprise) Choice of Access Points Support for text alerts Extensive integration support for applications such as Nurse-Call, security and emergency response.
In order to implement the SpectraLink Wireless Telephone Solution, you must also order the SpectraLink SVP Server. For more information, refer to SpectraLink Voice Priority Server on page 68. In addition, Mitel provides the optional SpectraLink Open Application Interface for
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two-way messaging. For more information, refer to SpectraLink Open Application Interface on page 68.
Mitel SpectraLink Wireless Telephone Solution

Legacy PBX PSTN 3300 ICP
Mobile Computing Devices Access Point Wireless Phone
WAN
Laptop SVP Server
(wireless QOS appliance)
Wired Desktop
IP Phones
Wireless Phone Access Point
SpectraLink Voice Priority Server The SpectraLink Voice Priority (SVP) Server allows converged voice and data traffic over a common wireless network and reduces packet queuing delays for voice traffic. The SVP Server: Guarantees excellent voice quality on converged wireless networks. Is fully compatible with 802.11b wireless LANs. Handles 80 simultaneous calls per SVP Server (300-600 users).
SpectraLink Open Application Interface The SpectraLink Open Application Interface (OAI) allows the handsets to function as two-way messaging devices to provide integration with other enterprise systems allowing mobile workers access to critical information. The NetLink OAI Gateway enables third-party applications to communicate directly with up to 10,000 NetLink Wireless telephones.
Voice Mail
The 3300 ICP includes an integrated fully-featured voice mail system. Up to 30 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 450 hours of storage time.
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Applications Features provided by the voice mail system include: Standard Unified Messaging allows users to forward voice messages, including Record-a-Call messages, to an e-mail address. Users can choose to manually forward individual voice messages, or automatically forward all voice messages. An automated attendant that plays different greetings during open and closed business hours, provides a company directory that uses extension numbers or names as the dialing method, and allows single-digit option selection Multi-level auto attendant (MLAA) allows a hierarchical menu to be programmed on the auto attendant. This provides callers with self-service options (for example, Press 1 for Sales) to reach individuals, departments, pre-recorded information, or to leave voice messages Personal Contacts allows users to create a customized voice menu, allowing callers to reach them on cellular phone, fax etc. User mailboxes that are password-protected A tutorial that assists new subscribers with mailbox setup Simple message retrieval Easy-to-use menus that allows users to send urgent, private, or certified messages Notification of waiting messages Record a call that allows users to record a conversation and save it in their Voice Mailbox.
For a complete listing of features provided by the 3300 ICP voice mail refer to Auto Attendant Features on page 158 and Voice Mail Features on page 159. Capacities
Voice mail ports Up to 20 (programmable) with base offering. 30 can be supported with an additional Quad DSP Module. See details in the Hardware Technical Reference Manual. 750 14GB 450 30 100 maximum messages (programmable) From one day to indefinitely for saved messages; indefinitely for unread messages. (Programmable on a per mailbox basis). English, European French, Canadian French, European Spanish, Latin American Spanish, Dutch, German, Italian, Arabic, Farsi,
Mailboxes Disk space for voice mail files Hours of voice storage Concurrent voice mail or auto attendant sessions Message storage per mailbox Message retention Prompt languages
Mandarin and European Portuguese.
External voice mail systems are supported through both digital trunk and ONS interfaces.
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Voice Profile for Internet Mail Voice Profile for Internet Mail (VPIM) allows voice mail users to send and receive messages between all the voice mail servers on a network that are VPIM2 compliant, whether they are Mitel systems or third party products. Note: VPIM on embedded voice mail does not support G.721 compression; it supports only G.721 without compression. The other sites in the VPIM must also support G.721. VPIM is supported between embedded messaging, NuPoint Messenger, Messaging Server, and is compatible with Hot Desking. Networked voice mail supports distributed embedded voice mail servers, where each node has its own embedded voice mail server.
Hot Desking
Hot Desking creates a more flexible work environment by providing users with the ability to share a pool of IP phones. Users can log onto any screen-based Mitel IP phone in a cluster of 3300 ICPs, irrespective of location. A user who is in New York one day and Chicago the next can get a personal profile mapped onto the phone, as long as the phone is still part of the 3300 cluster. Hot Desking includes password protection. Each hot desk user is assigned a mobile directory number (DN) that is programmed with the users profile. Attributes like phone number (prime DN), call restrictions, call forwarding, message waiting indication, and programmed features/buttons are all part of a users profile. Hot desk phones are standard IP phones that are programmed as hot desk phones using a specific class of service option. A user can log in or out of a hot desk phone using a mobile DN only. When a mobile DN logs in to a hot desk phone, the hot desk phone takes on all the attributes of the mobile DN. Resiliency If you are a hot desk user and the building experiences a LAN failure or other that prevents primary call control services to your phone from the local 3300 ICP, you can now be registered on a second controller anywhere in the cluster. As a hot desk user, you have automatic failover capability and can remain in communication. Hot desk users programmed on clustered networks can log on to any hot desk set in the cluster. On log in, the set is redirected to the user's host ICP. If the set and user are not programmed for resiliency, then on failure ongoing IP calls survive but feature access is unavailable and the hot desk user is logged out.
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Applications Example of a resilient hot desk user configuration:
Music on Hold
Music On Hold provides callers with music or information while they are waiting for a call to be completed. Music On Hold is provided when a call is on Hold, transferred to a busy party, or camped-on to a station. The music or information source is provided by the customer. There are three types of Music on Hold: Analog Music on Hold Digital Music on Hold Embedded Music on Hold
In a tenanted system, each tenant can have its own Music on Hold source. The music sources are programmed as analog phones. Analog Music on Hold Analog Music on Hold is provided by an external music source (a radio, for example) connected to any one of the following: Music on Hold connector on the back on a controller with Embedded Analog Music on Hold connector on the back of a Universal ASU Music on Hold connector on a Peripheral Unit E&M Trunk Card
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Digital Music on Hold Digital Music on Hold is provided by an external music source (a radio, for example) connected to a DNIC Music on Hold/Pager Unit (DMP). The DMP is connected to a Peripheral Unit DNI Line Card. Embedded Music on Hold Embedded Music on Hold is provided by an audio file downloaded in the controller. Sites can use multiple embedded music sources. Up to 65 sources of music can be connected to each system (one for the system Music on Hold and up to 64 for tenant Music on Hold or ACD ARD). Note: A system can use multiple music sources even if the system is not divided into tenants. Enterprise Managers Audio File Manager is used to install and distribute audio files for Embedded Music on Hold.
Hospitality
A Property Management System (PMS) provides a center for managing a hotel business. The PMS system can provide reservation control, centralized accounting and billing, and call logging. IP-enabled PMS applications can communicate with the 3300 ICP via a Telnet connection. Applications that require a serial interface must use a third-party Serial-to-IP port converter to connect to the network. When information about a guest is changed at the PMS system, messages are sent to the PBX via the PMS. Similarly when information about any guest is changed on the PBX, messages are sent to the PMS system. In summary, the PMS is an intermediary for passing messages from the PBX to the PMS system and from the PMS system to the PBX.
Manual Maker
Manual Maker is a tool for creating customized telephone user guides. This tool provides the ability to tailor a user guide to specified systems, phone models, programmed features, feature activation methods and/or attendant. By simply selecting your system type, telephone model and the information you wish to include in the customized user guide, you can instantly create an online guide. Manual Maker is available to Mitel authorized partners via Mitel Online.
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Applications
Applications
The following applications can be integrated with the 3300 ICP to provide added customer benefits: Teleworker Solution on page 73 Mitel Your Assistant on page 74 Mitel Voice First Application on page 77 Mitel Contact Center Solutions (6100) on page 82 Mitel Call Accounting on page 82 Mitel Speech-Enabled Applications (formerly 6500) on page 85 Mitel Messaging Server on page 87 Mitel NuPoint Messenger IP on page 89 Mitel NuPoint Messenger IP on page 89 Emergency Response Advisor on page 91 Mobile Extension on page 92 Quick Conference on page 92
Teleworker Solution
The Teleworker Solution connects a remote office to the corporate voice network to provide full access to voice mail, conferencing and all the other features of the office phone system. It requires the following:
Head Office Remote Site
Server installed with 6000 Managed Application Server software and the Teleworker Gateway software package Static IP address Sufficient internet bandwidth (approximately 50 kbps is required per teleworker if G.729a compression is enabled)
5212 IP, 5224 IP and 5235 IP (rel 6.0), and Navigator (rel 7.0) phones DSL/cable router with Network Address Translation (NAT) and local DHCP Broadband connectivity (static IP address is not required)
The Teleworker Solution can be completely configured at the head office using the 5212 IP, 5224 IP, 5235 IP, or Navigator phones. Using a two-click process, the phone is set to operate in teleworker mode. The telephone keypad is used to enter the IP address of the Teleworker Gateway installed at the head office. The phone can then be taken off-site and plugged into any broadband Internet connection. When the phone is powered up, it automatically establishes a connection with the Teleworker Gateway and is registered as a standard extension of the office phone system. The phone can also be returned to normal (non-teleworker) mode with the touch of a button.
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The following illustrates possible Teleworker configurations. In these configurations, the Applications Management Center (AMC) provides a range of downloadable applications and services to the remote office.
Mitel Your Assistant

Mitel provides full video and collaboration features via Mitel Your Assistant. Your Assistant enables customers to effectively manage telephony and data communication with features that enhance productivity such as PC-based call handling, visual conference call management, secure Chat, call annotation timing and recording. Your Assistant is available in multiple versions: Your Assistant, Your Assistant Softphone, and Your Assistant Video/Data Collaboration Module. Your Assistant Lite is a free version of Your Assistant offering a subset of Your Assistant functionality, including PC-based call logging, screen pops for incoming calls, Microsoft Outlook integration and more. Your Assistant Lite is aimed at telephony users that have a need for a simple but intuitive PC-based interface to enhance the functionality of their Mitel 5212, 5224 or 5235 IP Phone. Of course, Your Assistant Lite users always have the option to upgrade to the many productivity-enhancing features and expanded applications of the complete Your Assistant portfolio.
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Applications Your Assistant Your Assistant provides the following: Simplified Call Management - The Your Assistant desktop control panel offers intuitive visual point and click access to the call management features of the 3300 ICP. Ad hoc conference calls can be managed by dragging and dropping the name of a participant into the conference. Your Assistant remembers the most frequently dialed numbers and makes them easily accessible from a centralized drop-down menu. Data and Telephony Presence and Availability - Your Assistant maximizes successful communication by indicating if people are on the phone, away from their desk, available for secure instant chat, or wanting data collaboration. Corporate Secure Incorporated Instant Messaging (IM) - IM and file sharing features offer security as well as cohesive teamwork. Users can initiate single or multi-party chats at the click of a mouse and share documents by dragging and dropping files into chat sessions. Versatile Call Forward Options - Allows users to set up multiple call forward profiles. Your Assistant also supports real-time call forwarding to other extensions, external phone numbers and voice mail via a simple interface. Knowledge Management - Allows users to associate files in various formats (Microsoft Word, Excel, PowerPoint and PDF) and Microsoft Outlook emails to a contact in their Corporate Contacts list and their PIM (Microsoft Outlook is supported). When a contact calls, their associated items are made available to the user for quick access. Caller Line ID-based Routing - Allows user to set up automatic call handling policies based on rules applied to specific caller line IDs. For example, users can forward selected calls to voice mail at specific times of the day. This allows users to take important calls while routing all other calls to voice mail. Directory Integration - Supports Corporate Directory for the 3300 ICP and LDAP database interface. If the user selects the Corporate Directory option, their Corporate Contacts list is populated with data from the 3300 ICP telephone directory. If the user selects the LDAP database interface option, it enables integration with additional PIMs and databases that support LDAP. The LDAP interface utility within Your Assistant maps the data fields in the external database to fields within Your Assistant. Web Window - A smaller browser window is provided as a shutter within the Your Assistant main window. This browser window is used to display timely notification of relevant information. It can be used to broadcast important messages to users within an enterprise. Federated Servers - Your Assistant servers in multiple locations can share IM and presence information between servers.These federated servers allow Your Assistant users in one office to view the presence and availability of Your Assistant users in another office in the same network. Centralized Call Logging - The Your Assistant server can log incoming calls for Your Assistant clients while the client software is not running. When Your Assistant is started, the Your Assistant server updates the client with all the cached call log information since the last client session and displays it in both the Call History and Call Log window.
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Outlook Synchronization - Your Assistant (release 3.1 and later) provides synchronization of contact data between Your Assistant and Outlook for contacts imported into the Your Assistant Personal Contacts list. Synchronization flows from Outlook to Your Assistant only which means that only the changes made within Outlook are reflected in Your Assistant.
Your Assistant Softphone Your Assistant Softphone includes all of the features listed above as well as these additional features: Embedded PC Softphone - Provides a embedded IP-based software telephone from a remote PC or laptop. This allows the remote user connected to the enterprise via a secure network connection to appear as though they are at their desk. Record calls - Allows user to record calls and save them to their PC.
Your Assistant Video and Data Collaboration Module Your Assistant Video and Data Collaboration Module allows users to easily escalate a voice call into a video and/or data conference at any time. The module includes all of the features listed above (with or without softphone). Collaboration sessions can be scheduled with a meet-me URL to start a conference or created during a call for on-demand collaboration. This multimedia collaboration module offers internal and external users application sharing and co-browsing, remote desktop control and multi-party desktop video conferencing. Any user in an organization that has a Your Assistant license can create on-the-fly collaboration and conferencing sessions with other colleagues within the organization or with the public. Your Assistant eliminates the need to pay for hosted services and calling a web hosting provider to book time. The Your Assistant Video and Data Collaboration Module offers the following key features: Sharing of Power Point presentations, documents, applications, desktop regions and entire desktops. Annotation and white boarding capability. Video conferencing (using USB web camera). There is a 10 party maximum in collaboration session and a 20 party maximum in video only session. Setting up web conference from within the Your Assistant GUI while on a call (Voice First). Pre-scheduling collaboration sessions within Your Assistant.
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Applications The following is an example of the Your Assistant interface.
Mitel Voice First Application

Mitel Voice First Application is a software-based IP video conferencing management system. It provides a video conferencing solution by integrating its application with the controls on a Mitel 5224 IP Phone. When combined with the Mitel Vigo camera (or any other USB camera), or with the Mitel HD3000 or Mitel HD5000 cameras, the Voice First Application provides a powerful video conferencing solution that enables companies to eliminate travel costs and set up effective communications between remote offices and among multiple parties. There are three components that make up the video conferencing products currently offered by Mitel. The Voice First Application is software that is essentially a video PBX and provides the solution with the video call control capabilities. In addition, this key component has the ability to instantly turn a voice call into a video call. The Vigo Camera is a camera on a removable tower with built-in audio and speaker phone capabilities. The HD3000 and HD5000 are devices that sit on top of a television and are designed to be used in a boardroom.
The customer requires a 5224 IP set to use the Voice First Application. For a conference room setting, a Mitel 5310 IP conference unit is recommended to deliver superior conferencing functionality. The Voice First Application can be integrated with Mitel ICPs. Once integrated, users with video endpoints at their desktop can add video to a voice call by simply pressing a key on a 5224 IP Phone.
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The Voice First Application Administrator provides an interface for performing the management and monitoring of the Voice First Application network. It may be installed on the same computer as the Voice First Application Server as well as on additional computers, therefore providing remote management capability. Note: For Release 4.0, a maximum of four 3300 ICPs can be integrated with the Voice First Application (version 1.1). For later releases, an unlimited number of 3300 ICPs can be integrated with the Voice First Application (version 2.0). Mitel Voice First Application Billing and Reporting Feature Mitel Voice First Application Billing and Reporting provides a billing functionality that correctly allocates costs. This feature provides records, similar to SMDR records, for video end points in a network. The following pre-formatted reports are included with the Voice First Application Billing and Reporting: Dial plan report Gateway report MCU (multipoint conferencing unit) report User reports System activity Report Call frequency report Call details report
The following reports are produced using Voice First Application Billing and Reporting Feature.
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Applications
Mitel Voice First Application Conference Bridge Mitel Voice First Application Conference Bridge enhances the Voice First Application by allowing multiple participants to take part in a video conference with the press of a button. A single session can be added to the same server as the Voice First Application. Once additional sessions are required beyond a single session it is best to use a separate server for the voice conference bridge (VCB). Additional features include: 1, 2, 4 or 8 session configurations (separate PC's are required for 2, 4, and 8 configurations) Continuous Presence - Up to 384 Kbps - Up to 5 participants per session Voice Activated Switching (when running in a stand-alone mode) - Up to 1.5 Mbps - Up to 8 participants per session Dial in conferencing.
This application should be installed on a PC with the following minimum requirements: 400 MHz Pentium 64 MB Memory 10/100 Network Interface card Windows NT or Windows 2000 operating system.
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Mitel Vigo Desktop Video Appliance The Mitel Vigo Desktop Video Appliance is a personal appliance for use with both desktop and laptop configurations, enabling users to make direct calls to other personal conferencing systems and to participate in multipoint meetings. This device is a camera on a removable tower that has some added audio and speaker phone capabilities built into it. Features of this appliance include: IP conferencing rates of up to 1.5 Mbps Call Transfer and Call Forward features (available with Voice First Applications) Data Sharing, File Transfer, and White-board Interactive Multicast technology Centralized Management and Administration (with Voice First Applications). Enhanced Quality of Service. Note: A Mitel 5224 IP phone is required to provide the audio communication for the Vigo camera.
Mitel HD3000 Video Conference Appliance (Endpoint) The HD3000 Video Conference Appliance is a set-top appliance that operates over both IP and ISDN networks. This device is typically placed on top of a television in a boardroom type environment.
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Applications Features include: Transmission speeds from 64Kbit/sec to 4 Mbit/sec Video standards: H.261, H.263, H.263+, H.263++, H.264 (future software upgrade) Video inputs and outputs: NTSC or PAL Multipoint video conferencing capability through an embedded 4-port MCU HD Simulcast technology for advanced streaming capabilities Call Transfer and Ad-hoc conferencing (available with the Voice First Application) Note: We recommend that you use a Mitel 5310 IP Board Room Conference Unit to provide the audio communication for the HD3000 endpoint.
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Mitel Contact Center Solutions (6100)

Contact Center Solutions combines robust communications platforms, Automated Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management, and enabling advanced multimedia customer contacts. The Contact Center Solutions portfolio includes: Contact Center is a browser-based application that provides real-time and historical monitoring as well as agent forecasting. Mitel Contact Center Management (6110) Enterprise Node is an add-on product to Contact Center that provides multi-switch (remote and/or co-located) enterprise-wide historical reporting and real-time monitoring. Mitel Interactive Contact Center (6115) is an application that allows you to control agent and queue states instantly and easily via the Contact Center real-time display. Interactive Contact Center integrates with Contact Center and Mitel 6150 Multimedia Contact Center to provide virtual queuing. Mitel Contact Center Scheduling (6120) is an application that integrates with the Contact Center Forecasting functionality to provide automatic agent scheduling, based on business rules and required skills. Mitel Real-time Schedule Adherence (6125) is an add-on product to Contact Center Scheduling that allows you to see what agents are doing in relation to what is scheduled and quickly identify areas of non-adherence. Mitel Contact Center Agent Portal (6140) is an application that displays caller information on agent desktops via a number of different applications that can be configured to 'pop' or display automatically on any desktop. Mitel Multimedia Contact Center (6150) is an advanced contact distribution package that integrates with Microsoft Exchange 2003 to route emails, chats and faxes to the longest idle agents in MS Outlook. Mitel Contact Center Intelligent Queue (6160) is an a browser-based recorded announcement solution that provides standard recorded announcements, intelligent messaging capabilities, routing and callback.
Contact Center Solutions is described in detail in Contact Center Solutions General Information Guide.
Mitel Call Accounting

Call Accounting allows you to track your telephone system costs and summarize them in reports so you can manage your telephone expenses and activity effectively. Call Accounting allows you to identify unauthorized telephone calls and determine whether you are using the most cost-effective carriers for your trunks. Call Accounting: Tracks and reports call activity and costs Tracks toll fraud via customer-defined specifications
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Applications Integrates with Contact Center Solutions portfolio to provide unified administration setup and use as well as access to all that portfolios database, templates and reporting and data mining tools Integrates with Mitel OPS Manager for multi-node data collection
The optional Subscriber Services application enables you to create customized telephone rate plans to cost subscriber calls. The optional Traffic Analysis application analyzes trunk traffic to maximize service levels and decrease costs.
Mitel 9910 Commander Contact Center

Note: This solution is available in the UK only. The Mitel 9910 Commander Contact Centre is an innovative advancement in contact centre communications and control, extending the boundaries of the customer-agent interaction to support a wide range of contact types in a completely integrated environment. Commanders patented solution provides Multimedia Interaction Management through the most comprehensive set of tools on the marketrouting, queuing, tracking, and reporting on inbound and outbound calls, e-mail, Web Chats, Web Requests, faxes, voice mail, and blended calls (preview dialing). Commander handles customer requests from the arrival of an interaction to the final wrap-up. Fully integrated features such as Interactive Voice Response (IVR) and e-mail parsing identify customers and their needs. Commander applications query third-party applications or mainframe databases to lookup customer data or information about a call (that is, who the caller is, caller ID and type of support contract the caller has) By linking to CRM data, Commander retrieves details about the customer. Intelligent queuing and data-directed routing ensure an optimal path for every interaction. By using Web-based administration, real-time monitoring, and a comprehensive decision management system, you can create a complete, customizable picture of the contact centre operations for all levels of management. The Commander solution transforms the contact centre into a true business interaction centre, embodying characteristics unique to the industry. Features of the system include: Internationalized product. The user interfaces and documentation now support localization, including double-byte encoded languages such as Japanese. Complete switch independence and support. The product interfaces to any combination of switches (PBX, ACD, IP, or central office). It can utilize analog, digital, and Computer-Telephone Integration (CTI) switch link connections. Interoperability with external systems. Business data can be exchanged with any database or application through industry standard protocols and access methods, including ODBC, OLE, DDE, HLLAPI, and programmatic interfaces. Configurable methods of communication. Interactions are managed and distributed to agents using customizable prioritization and escalation strategies. Configurable alarms can be utilized to present visual and audio cues, or trigger any programmable action.
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Packaged integration. Interactions can be managed from beginning to end within the boundaries of the product through supported Interactive Voice Response (IVR) routing, queue handling, voice messaging, and voice recording functions. Alternatively, external systems can be utilized to support these functions through interoperability. System partitioning. Users and interactions can be displayed, managed, and tracked in logical groups through the use of queues, queue groups, and workgroups. Flexible levels of fault tolerance. A number of different configurations are supported allowing various levels of fault tolerance and recovery, from disk mirroring to system fail over to truly redundant constant computing. Seamless, comprehensive, transactional data collection. Volumes of contact centre data are collected and shared, providing insightful knowledge that supports best business practices at administrative, operational, and management levels. Report scheduling, Web publishing, and a fully supported interface to Seagate Crystal Reports allows complete customization of content and presentation to address business needs. Access to archived interactions. The Interaction Vault allows the contact center managers and agents to search and query the Decision Management System database with a variety of historical searches that include the viewing of all types of interactions, and all of their associated detail (i.e., date and time of interaction, agent taking part in interaction, type of interaction, etc.). Customizable Interaction Prioritization. Allows the organization to use business rules to determine the prioritization of interaction handling. Interaction Queue Management. Queued Interaction Manager (QIM) is a Web-based utility provides an efficient method to manage queue space by allowing multiple deletions of unwanted interactions such as e-mail, voice mail, and call-backs from the queue.
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Mitel Speech-Enabled Applications (formerly 6500)

The Mitel Speech Server provides a unique architecture that brings powerful speech recognition capabilities to a wide range of telephony solutions, applications, and standalone products. Mitel Speech Server technology supports conversational speech recognition, recognizing entire sentences and not simply single words. The Speech Server is a speaker independent, flexible vocabulary technology. This means that users dont have to train the system to understand their voice nor must they remember a fixed set of commands. The core Speech Server platform supports speaker authentication for unsuppressed security, barge in capability to allow power users to quickly navigate through applications with Calling Line ID for superior integration with PBX and voice over IP platforms The suite of applications that the Speech Server offers includes: Auto Attendant Unified Messaging
Attendant The Speech Server Attendant allows users to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, users can say a department name or telephone number or query the system for the phone numbers of people or departments. An online tutorial introduces users to the system features, and voiced-based help is available at any time. With this application, users can Place a call to any number in the company directory by stating a name, extension, or department. Navigate through multi-level menus using voice commands. Call into the system from their home phone or cell phone and place calls to external numbers that are programmed in the company directory, provided the users have been assigned the required system privileges. Program their own list of frequently called numbers and then place calls to those numbers through using speech commands (registered users only).
Additional functionality includes Forwarding an incoming call to another number (Mobility option). Integration with Outlook Contacts (Personal Directory) - requires Active Directory 2000/2003 and Active Directory software option.
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Speech Server Unified Messaging Unified Messaging provides unified messaging features in addition to the Speech Server Attendant functionality. Unified messaging stores e-mails, voice mails, and faxes in one location (Exchange 2000/2003 Server) and allows users to access and manage these messages anywhere, from a phone or desktop. If the required software options are enabled, users can also manage their appointments, meetings, and tasks, using speech commands. With this application, users can Tell the system to organize and play messages based on caller name, date, type of message, and priority, so users dont have to scroll through messages sequentially to find a particular message. Dial calls by simply saying the contacts name (through access to Outlook's contact list). Check for urgent messages using the phone.
Extra functionality provides you with the ability to Manage appointments, meeting requests, or tasks using the telephone and speech commands (Calendar and Task Management option). Forward a fax or Email to another fax number using the telephone (Fax Integration Option).
Speech Server Options The following applications are available as additional purchasable options on Auto Attendant or Unified Communications: Mobility Calendar and Task Management Fax Integration
For complete details, refer to the Mitel Speech Server documentation. Mobility The Mobility option provides users with the ability to redirect the Auto Attendant calls made to their default number to one of their other programmed numbers, or to a temporary number. While Mobility is enabled, all calls made to the user's default number (by stating only the users name) are redirected to the "Reach me at" number. However, if a caller specifically requests the users cell phone, pager, fax, or home phone number (for example, by stating Bill Smith on his cell), then the call is directed to the requested number and is not redirected. Calendar & Task Management Calendar & Task Management provides Unified Messaging users with access to their Calendar and Task lists using spoken commands. Users can also review their message lists, and create, modify, or delete appointments, meetings or tasks.
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Applications Fax Integration Fax Integration allows Unified Messaging users to integrate with a third party fax server. This option allows users to view their faxes in the Outlook In-box, program notification, read a fax header using text-to-speech, and forward their faxes to another fax machine. The faxes are stored on the fax server and the Exchange 2000/2003 Server (a no charge option). Note: Mitel does not provide the third-party fax.The third-party fax that is supported is Right Fax.
Mitel Messaging Server

The Messaging Server is an advanced computer-telephony-messaging solution designed to meet the voice mail, unified messaging and call handling needs of small, medium, and large enterprises. The Messaging Server platform is designed to support a mixed environment of voice mail, standard and advanced messaging users on one integrated system. A "system" consists of software, software ports, integration boards for voice and fax and an IBM server. Note that voice boards are not required for IP integration. Note: Solution providers or the customer may provide the IBM server. The Messaging Server provides an all-in-one communications solution, giving users access to applications like desktop call control, unified messaging, Web messaging and administration, instant messaging (LanTalk), and wireless connectivity. Companies can configure the server to emulate other messaging solutions (such as Octel) that users may already be familiar with, thus drastically reducing re-training time within an organization. The Messaging Server is a DTMF-based messaging system permitting ultimate deployment flexibility for any organization. It is available on a Windows 2000 Server platform; supports the TCP/IP standard network protocol, and is expandable to 48 ports IP, 48 ports T1, and 60 ports E1. It allows both the smallest and largest companies to implement cost-effective network-telephony technology and have the tools to move toward Unified Messaging in the future. Integration to the 3300 ICP is supported using IP, which eliminates the requirement for Dialogic voice boards thus lowering the cost of the messaging solution. Note that IP integration requires the appropriate software options on the 3300 ICP. The Messaging Server is comprised of the following major components: Automated Attendant Multi-Lingual Support Standard and Advanced Unified Messaging System Administration Fax Mail
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Automated Attendant Up to 99 auto attendants can be programmed to automatically greet callers with date and time-sensitive greetings. For example, if the office is closed for the day, the auto attendant can answer with an Office Closed greeting, which automatically takes effect Monday to Friday from 5pm to 8am and all day Saturday and Sunday. Auto Attendant can connect callers to users who are off-site by giving callers direct call access to the users cell, home, or branch office phone number. The attendant gives callers single-digit access to departments or individuals, Fax-on-Demand options, Information mailboxes, and Interview boxes through a full-featured audio-text menu. The auto attendant also supports Intelligent Call Routing. Auto Attendant can now be deployed using speech recognition, which allows callers to simply say the name of the person they are calling. Speech Auto Attendant reduces the number of "dial 0" calls resulting from callers not knowing the extension number of the person they wish to reach, and not being bothered to try to use complex dial-by-name applications. Speech Auto Attendant can provide a significant return on investment by decreasing hold times, freeing up receptionists to do more productive tasks, and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls.
Multi-Lingual Support The Messaging Server offers caller services in many languages. Language-sets are currently available for English, French, and Spanish for North America. In addition to these languages, Europe also supports British English, Dutch, German, and Italian.
Standard Unified Messaging Standard Unified Messaging is an integrated view of voice, email and fax messages through a standard email client. The Messaging Server supports integration with SMTP/IMAP/POP3 compliant Email servers. There is no limit to the number of Standard Unified Messaging users. The Messaging Server allows Standard Unified Messaging users to configure and control their messaging options using a telephone user interface (TUI). Options that can be accessed through the TUI include checking and responding to messages, programming up to 99 greetings, configuring notification schedules and call transfer options, and managing distribution lists. Optional desktop client applications allow for GUI activation of user options.
Advanced Unified Messaging Advanced Unified Messaging is for mobile users who require access to emails using text-to-speech (TTS). Users can use the Messaging Server for complete synchronization of all their message types, complete desktop call control, and mailbox management. The Messaging Server supports integration with Microsoft Exchange 5.5, 2000, and 2003, Novell GroupWise 6.5 and Lotus Notes R5 and R6. Advanced Unified Messaging users have full access to a suite of desktop applications, including Web Client, LanTalk, and Call Manager. Unified Messaging users have full mailbox control with Web Client from their desktop or mobile PC through an easy-to-use,
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Applications graphical user interface (GUI) that is accessible with any standard web browser. Users can change mailbox status, record or change greetings, set up notification schedules and distribution lists, listen to messages, create folders and move messages from one folder to another, all without ever picking up a phone. With Call Manager, desktop call control even integrates with many popular PIM applications such as Act!, Maximizer, Outlook and Goldmine, allowing UM users to identify callers at a glance and control how the call is handled (for calls presented through Messaging Server Auto Attendant only). LanTalk is a corporate-wide instant messaging system, allowing users to quickly communicate with co-workers without having to "wait in line" behind email and voice mails.
System Administration The Messaging Server Administrator Console is a plug-in for Microsoft Management Console (MMC). Using this application, System Administrators can access administrative tools and functionality from any LAN-based or Internet-based computer. The Administrator Console allows up to 10 System Administrators to manage the system from any location, controlling every aspect from changing a mailbox feature to adding a PBX. Mailbox configuration features under administrator control include: Feature Groups (Class of Service) Flexible Schedules Intelligent Dial Plan Mailbox Templates Copy & Paste Functionality Customized Mailbox Layout Additional Mailbox Options
Fax Mail Fax Mail allows Unified Messaging users to receive faxes in their desktop mailbox. Now with Soft Fax ports, the requirement for using fax boards is eliminated.The fax ports in the Messaging Server receives the faxes and deposits them in the appropriate mailbox. Fax Mail then notifies the user of the fax message. Upon opening the file in their email client or through the Web Client, the default fax viewer displays the document. The user can then print, redirect, or save the fax. Through their voice mailbox, users are prompted to press a key to print their fax or redirect it to another fax machine. Soft Fax Mail supports up to six ports. Fax Mail supports from 2 to 16 analog fax ports and is dependent on available PCI slots.
Mitel NuPoint Messenger IP

NuPoint MessengerTM IP is a powerful, server-based voice processing system that provides call processing along with voice messaging and paging support. Users can access their voice mails remotely and can be notified by telephone or pager when a voice message is left for them. NuPoint Messenger IP offers inbound caller, attendant, hospitality and mailbox user messaging features as well as digital networking. All of these features and functions are accessible from 89
a touch-tone telephone. NuPoint Messenger IP also offers complete desktop control of voice messages from a default email client or web browser. In addition, NuPoint Messenger IP provides applications and interfaces that administrators can use to administer the NuPoint server onsite or remotely as well as to create their own applications to suit their companys specific needs. When the NuPoint Messenger IP is integrated with a resilient 3300 ICP (Release 7.0) and the resilient hunt group feature is available, resiliency is supported for NuPoint Messenger IP. When functioning in resilient mode, voice mail ports will conform to the behavior of resilient IP phones. The system administrator does not need to configure anything in NuPoint Messenger for Resiliency because it is configured entirely on the 3300 gateways. Resiliency is only supported with IP integration. Some examples of NuPoint Messenger IP applications include: Paging a mailbox owner when a new voice mail message arrives. NuPoint Messenger IP supports SMS notification to cellular phones. SMS notification text-messages users when they receive new voice messages. Allowing callers to not only leave a voice mail message, but input their call back number which is then displayed on the mailbox owners pager. Scheduling automatic wake-up calls to any telephone at any date and time. Recording a voice message and having it automatically distributed to thousands of people. Delivering new, unplayed voice messages to an on- or off-system telephone number of choice. Routing callers to predetermined destinations based on time of day, day of week, or day of year. Property Management Integration and custom Hotel prompts.
NuPoint Messenger Release 10.0 introduces Fax as an optional feature. Fax is a software-only solution, which means that no fax card is required in the NuPoint server. You can purchase and configure up to six Fax channels/ports for each NuPoint Messenger IP server. The Fax feature works in a network configuration where the NuPoint Messenger IP server is integrated directly with a Mitel 3300 ICP or with another PBX through a PIMG. The system administrator performs Mailbox Maintenance, System Maintenance, Report Generation, and Call Director management using the new Web Console introduced in NuPoint Messenger Release 10.0. Additionally, multiple Multiple networked NuPoint Messenger IPs can be managed from one NuPoint server using Cluster Configuration in the web-based console. Integration with up to four multiple 3300s is now possible in Release 10.0. In addition, Enhanced InBand integration permits users to interface to legacy PBXs, using enhanced inband with DTMF. The integration is also available to both the PIMG and the 3300 ICP.
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Applications NuPoint Messenger IP supports telephone Softkeys that allow users to control voice mail functions through context-sensitive keys on the telephone. Softkey support is only usable by NuPoint Messenger IP systems that are integrated to the 3300 ICP using an IP integration. Note that if the 3300 ICP is networked to other PBXs (3300 ICP or SX2000), Softkeys are supported on those PBXs only if MSDN networking is in use; T1/D4 is not supported. The following diagram illustrates a NuPoint Messenger IP system integrated with a 3300 ICP.
For more information on NuPoint Messenger IP, refer to NuPoint Messenger IP General Information Guide available on the Mitel edocs website.
Emergency Response Advisor

Emergency Response Adviser is an application that runs on a Microsoft Windows-compatible server and one or more remote terminals. It provides local security personnel with an emergency call display and response console that: Alerts them to new emergency calls Identifies the exact location of the phone that was used to dial the emergency number Lists any helpful extra information Waits until they acknowledge the call Logs the call and time of acknowledgement.
It adds this functionality to the existing Emergency Services feature offered by the 3300 ICP. The switch performs the actual routing of emergency calls to the Public Safety Answering Point (PSAP) where emergency personnel (such as fire or ambulance) are dispatched by PSAP call-takers. Emergency Response Adviser has options for alerting mobile personnel via their phones or their pagers. It can also simplify the generation of data files necessary for keeping the PSAP up-to-date with physical plant changes (an essential part of the E-911 management). For more information on emergency services, refer to Emergency services support on page 63.
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Mobile Extension
Mitel Mobile Extension is a software solution that lets users twin their desk phone with an internal or external PSTN-connected phone (a cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. Mitel Mobile Extension allows users to extend commonly-used PBX features, such as hold and transfer to their cell phone. This allows an enterprises increasing mobile workforce to have access to Mitels rich telephony features and applications while they are on the move. When configured as a twin, the cell phone acts as an extension of the enterprise desk phone, providing a single number contact and an integrated mobile and desktop experience. Administrators configure system settings using an administrative web interface. Users program their personal settings using either a web interface or a Telephony User Interface (TUI). For more information, refer to the Mobile Extension documentation available on the Mitel edocs website.
Quick Conference
In Release 7.0, the Quick Conference server is deployed as an adjunct to the Mitel 3300 Integrated Communications Platform. Its features include: Simple, easy-to-use software solution, providing excellent conferencing power with minimum user setup - no user accounts, no log-in, no scheduling, no reservation. Offered as a software solution for installation on any "standard" server hardware platform (that is, no proprietary hardware components, no special plug-in cards). Medium to high capacity (16-64 ports), limited only by server hardware performance. Operates as an application package on the Mitel 6000 Managed Application Server.
Connection to the 3300 ICP is through a SIP trunk (and therefore requires Release 7.0). For more information, refer to the Quick Conference documentation available on the Mitel edocs website.
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Desktop devices
Desktop devices
From entry level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital and IP phones, consoles, conference units and peripherals. The portfolio includes: IP phones on page 94 Accessories for IP Phones on page 114 Conference Phones on page 120 Digital Phones on page 123 Consoles on page 126 Accessories for Digital Phones on page 130 Power accessories on page 133
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IP phones
Mitel offers the following IP Phones: Mitel 5201 IP Phone on page 99 Mitel 5212 IP Phone on page 100 Mitel 5224 IP Phone on page 102 Mitel 5230 IP Phone on page 104 Mitel 5235 IP Phone on page 106 Mitel Navigator on page 108 OpenPhone 27 on page 110 SpectraLink NetLink i640 on page 112 SpectraLink NetLink e340/h340 on page 113
To view a matrix of the new 5200 IP Family that summarizes the features and functionality of each IP Phone at a glance, refer to 5200 IP Family Feature Matrix on page 95.
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5200 IP Family Feature Matrix

The following matrix allows you to compare the features and functionality of each IP Phone.
Physical 5201 5212 5224 5230 5235 Navigator
Desk/Wall Mountable
Yes
Yes Included Yes 3 Meters 2-Port
Yes Included Yes 3 Meters 2-Port Included G.711, G.729a Yes 128 bit AES (Advanced Encryption Standard) Yes Yes Yes
Desk Only Included (Desk Only) Yes 3 Meters 2-Port Included G.711, G.729a Yes 128 bit AES (Advanced Encryption Standard) Yes Yes No
Yes Included Yes 3 Meters 2-Port Included
Desk only Included (Desk Only) Yes 3 Meters 2-Port Included
Desk / Wall Mount Stand Included 5200 Series Handset (Rel. 2) Length of handset cord LAN Ports Ethernet Cable (3 Meters) Compression Support Voice QoS (802.1p/q) Encryption Yes 3 Meters 1-Port
Not Included Included G.711 Yes DES G.711, G.729a Yes 128 bit AES (Advanced Encryption Standard)
G.711, G.729a G.711, G.729a Yes 128 bit AES (Advanced Encryption Standard) Yes Yes Yes Yes 128 bit AES (Advanced Encryption Standard) Yes Yes* No
CLASS B Support Headset Jack Peripherals (Modules) Support
Yes No No
Yes Yes No
* PC Headphone and Telephony Headset support

Powering Options 5201 5212 5224 5230 5235 Navigator
Ethernet / AC Power Adapter Support (48 VDC LAN Power) AC Power Adapter (24 VDC) Power Dongle (Cisco-Compliant) In-line PowerDsine Hub Spare Pair Power, 802.3af Signal (Phantom) Pair Power, 802.3af Power Consumption
Yes
Yes
Yes
Yes
Yes
Yes
No Yes Yes Yes Yes 1.7W
Yes Yes Yes Yes Yes 3.9W
Yes Yes Yes Yes Yes 8.0W Page 1 of 4
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Display
5201
5212
5224
5230
5235
Navigator
Color
N/A
White
White
Orange
High Contrast, White Monochrome Graphic 320 x 240 (1/4 VGA) 320 x 240 2 X 20 160 x 28
Size (pixels)
N/A
2 X 20 graphics 160 x 28 0.43 x 0.43mm Reflective Backlit Yes No
2 X 20 graphics 160 x 28 0.43 x 0.43mm Reflective Backlit Yes Yes (3)
2 X 20 graphics 160 x 28 0.43 x 0.43mm Reflective Backlit Yes Yes (3 on phone, unlimited in PDA phone application) No
Number of Pixels (w x h) N/A Pixel Size Illumination Contrast Adjust Display (soft) Keys N/A N/A N/A N/A
0.22 x 0.22mm 0.43 x 0.43mm Reflective Backlit Yes Reflective Backlit Yes
Yes (24 plus Yes programable idle phone keys Yes (Program- Yes able)
Auto Dimming
Function Keys
N/A
5201
Yes
5212
Yes
5224
5230
5235
Navigator
Number of Programmable Feature/Line Appearance Keys Multi-line Hold Redial Cancel Volume Up/Down Keys Ringer Up/Down Keys Message Key Transfer/ Conference Key Call Forward (On/Off) Key Call Me Back Key Phonebook/Directory Key
12
24
150 in Pocket 24 (self labelling) PC application (included) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes (softkey) Yes Yes Yes Yes Yes
24 (self labeling) (Navigator Task Bar) Yes Yes Yes Yes Yes Yes Yes Yes Yes (Softkey) Yes (Softkey) Yes Page 2 of 4
No Yes No No Yes Yes Yes Yes No No No
Yes Yes Yes Yes Yes Yes Yes Yes Yes (Definable) Yes (Definable) No
Yes Yes Yes Yes Yes Yes Yes Yes
Yes (Softkey) Yes (in PDA Yes (Softkey) Application) Yes (Softkey) Yes (in PDA Yes (Softkey) Application) Yes Yes Yes (Softkey)
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Function Keys
5201
5212
5224
5230
5235
Navigator
Microphone Key Mute Key Speakerphone Program / Superkey
No No No No
No Yes Yes Yes
No Yes Yes Yes
Yes No Yes Pocket PC application (included)
Yes No Yes Settings Application
No Yes Yes Setting Key and Navigator Task Bar provide multiple programing options
Navigator
Indicators
5201
5212
5224
5230
5235
Feature/Line Appearance LEDs Message Waiting LED Hold
No
12
24
3 Lines, 150 24 Keys in PDA Application Orange Orange Yes (Line Appearance Flashes)
27 (3 are Page # Keys) Blue Yes (Flashes Blue)
Orange Yes (Flashes Orange)
Orange
Orange
Yes (Flashes Yes (Flashes Yes (Line Orange) Orange) Appearance Flashes, Hold button LED Red) Orange Orange Orange Orange Orange Orange
LED Color Ringer LED Microphone/Mute

Acoustic Functions
Orange Orange No
5201
Shades of Grey per key Orange
Blue Blue Yes (Blue)

Navigator
Yes (Orange) Yes (Orange) Yes (Orange) Yes (Orange)

5212 5224 5230 5235
Ringing Volume Adjust Handset Volume Adjust Handsfree Speakerphone Handsfree: HDHF (half duplex) or FDHF (full duplex) On-Hook Dialing
Yes Yes No None
Yes Yes Yes HDHF
Yes Yes Yes FDHF
Yes Yes Yes HDHF
Yes Yes Yes FDHF
Yes Yes Yes FDHF
No
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
On-Hook Call Announce No (Paging Receive Capability) Off-Hook Call Announce No Multicasting Capable Amplified Receive >12 dB No Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes Page 3 of 4
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System Software Requirements
5201
5212
5224
5230
5235
Navigator
Hearing Aid Compatible Yes (HAC) Handset Ring Warble/Pitch Adjust No

3300 ICP Release
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Release 3.3 Release 6.1 Release 6.1 Release 3.3 or later or later or later or later NA Release 3.2 Release 3.2 NA (UR1) or later (UR1) or later
Release 6.0 or Release 6.1 later (UR1) or later Release 3.2 or Release 4.0 later or later Page 4 of 4
Teleworker Solution
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Desktop devices
Mitel 5201 IP Phone

The Mitel 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features include: Four fixed-function keys: Hold, Message, Transfer/Conference, and Volume Up/Down Controls Call hold Call transfer Conference Call Voice mail access large message waiting lamp Ringer volume control Hearing Aid Compatible Handset Wall mountable 802.3af compatible
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Mitel 5212 IP Phone

The 5212 IP Phone is a dual port, 2 X 20 character display phone with half duplex handsfree and 11 programmable feature keys and 1 prime line key. The 5212 IP Phone supports MiNet and SIP protocols and defaults to MiNET mode when it is first installed. With Teleworker Solution Release 3.2, the 5212 IP Phone can be operated remotely in MiNET mode (for example, ICP-supported). For information on how to configure the 5212 IP Phone to remote mode after installation, refer to the Remote IP Phone Configuration Guide for the Teleworker Solution available at www.mitel.com. Features include: Handsfree Speakerphone operation (half duplex) Dual Port, 10/100 Mb switched Ethernet Ports 2-line, 20-character white backlit graphics display with Contrast Control and Auto Dimming 12 programmable multi-function keys with LED indicators (for speed dialing, broadcast groups, line appearances, feature access) 8 fixed-function keys: Hold, Superkey, Message, Transfer/Conference, Redial, Cancel, Speaker, Mute Supports Wireless LAN (WLAN) Stand and Gigabit Ethernet Stand Ringer/Volume up/down controls Superkey programming for easy access to PBX telephone system features Dedicated headset jack Voice mail access large message waiting lamp Speed Calling Call Forward Call Hold (Place/Retrieve) Call Transfer Conference Call Setup Last number redial Direct Page Send/Receive On-hook dial Off-hook voice announce Do Not Disturb Web browser desktop configuration tool Automatic Call Distribution (ACD) Agent support Customizable center panel Hearing Aid Compatible Handset
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Desktop devices 2-position, 35-degree angle, tilting stand Wall Mountable 802.3af compliant Language Support for English, French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian and European Portuguese. MiNet message encryption support
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Mitel 5224 IP Phone

The 5224 IP Phone is a dual port, 2 X 20 character display phone with full duplex handsfree and 23 programmable feature keys and 1 prime line key. It supports a Line Interface Module, a 5310 IP Conference Side Control, or an IP PKM (12), or up to two IP PKMs (48). The Wireless LAN stand and the Gigabit Ethernet Stand are also supported on the 5224 IP Phone. The 5224 IP Phone supports MiNet and SIP protocols and defaults to MiNET mode when it is first installed. With Teleworker Solution Release 3.2, the 5224 IP Phone can be operated remotely in MiNET mode (for example, ICP-supported). Features include: Handsfree Speakerphone operation (full duplex) Dual Port, 10/100 Mb switched Ethernet 2-line, 20-character white backlit graphics display with Contrast Control and Auto Dimming 3 context-sensitive softkeys for feature-set customization 24 programmable multi-function keys with LED indicators (for speed dialing, broadcast groups, line appearances, feature access) 8 fixed-function keys: Hold, Superkey, Message, Speaker, Mute, Redial, Cancel, Transfer/Conference Ringer/Volume up/down controls Superkey programming for easy access to PBX telephone system features Phonebook access Optional Modules support for Peripherals: IP Conference Units, 12 and 48 Button Programmable Key Modules, and Line Interface Module Supports the Wireless LAN Stand and the Gigabit Ethernet Stand Dedicated headset jack Speed Calling Call Forward Call Hold (Place/Retrieve) Call Transfer Conference Call Setup Voice mail access large message waiting lamp Direct Page Send/Receive Last number redial Off-Hook Voice Announce On-hook dial On-Hook Call Announce (Paging Receive Capability)
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Desktop devices Do Not Disturb Web browser desktop configuration tool Automatic Call Distribution (ACD) Agent and Supervisor support Customizable center panel Hearing Aid Compatible handset 2-position, 35-degree angle, tilting stand Wall mountable 802.3af compliant Language Support for English, French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian and European Portuguese MiNet message encryption support
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Mitel 5230 IP Phone

The Mitel 5230 IP Phone combines the power of a desktop telephone with a Personal Digital Assistant (PDA). A software CD is supplied with the phone that enables the PDA to communicate with the phone and use applications such as Dial By Address Book (enables users to dial a number from the contact list of their PDA) and view call logs. The phone enables customers to take advantage of the full suite of features that the 3300 ICP provides either through the PDA's Graphical User Interface or through the integrated LCD screen. Hardware features include: 2 X 20-character alpha-numeric backlit graphics display (LCD) with contrast adjustments Dual port, 10/100 Mb Switched Ethernet Six fixed-function keys: Speaker Engage, Microphone Mute, Ringer / Volume Up / Down Controls, Hold, and Transfer/Conference Phonebook access On-Hook Call Announce (Paging Receive Capability) 3 context sensitive softkeys for feature access Handsfree Speakerphone operation (half duplex) Integrated serial port via the PDA Interface Module/Personality Module. 802.3af compatible (this excludes PDA charging) Jack to connect the PDA charging cable Hearing Aid Compatible (HAC) Handset Dedicated Headset Port Mounted stylus holder
PDA Interface Module/Cradle provides support for various HP iPAQ PDAs. This cradle provides both the charging capability and the hot synching of the docked PDA. Please refer to Mitel OnLine for a current list of supported PDA models. PDA Phone Application features include: 3 line appearance keys (including Prime Line) 150 programmable feature keys as Touch Targets Multiple Call Forwarding options Speed dials (with categories such as Business, Personal, etc.) Account Codes Do Not Disturb, Call Pickup, Camp-On, etc. feature access keys Call logs history (up to 50): 104 time, date, number, duration, incoming, outgoing, missed
Desktop devices can be added to Contacts list or dial from call logs
Visual Call Forward Visual Voice Mail Visual Voice Mail softkey prompts (Play, Delete, Next, Previous, Stop, Pause) Dial from Visual Voice Mail, Delete, Add caller to Contacts List "Send It": In-call file transfer Dial by PDA Contacts List or Directory Redial button Programmable user options: Launching PDA Apps on dial, Incoming calls, Always on PDA Phone Application skins: customize your color scheme (papaya or steel blue) Password change Language display preferences Time and date display Calling name and number display 3 context-sensitive softkeys Easy Touch Targets for telephony features Integration with Contacts databases (Outlook, etc.)
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Mitel 5235 IP Phone

The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice communication over an IP network. It features a large, backlit touch-screen and provides users with real-time access to applications and services such as web browsing, directory management and visual voice mail. 8 fixed feature keys and multiple Touch Screens provide convenient access to features such as Call History Logs, Contacts list, and many customizable user settings. When used with a 3300 ICP, (Release 6.0) the 5235 IP Phone IP user can access the feature-rich set of 5235 Phone Applications. The 5235 IP Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5235 IP Phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone. Its features include: Large High Contrast Monochrome, Graphic, Backlit Screen, Touch Display - VGA (320 x 240 pixels) 24 Programmable Self-Labeling Touch Screen Keys (Line Appearances, Speed Dials, Feature Access) presented in either 2 pages of 12 keys or 3 pages or 8 keys 8 Fixed Function Keys: Speaker, Volume/Contrast Up/Down Speaker, Microphone, Message, Hold, Transfer/Conference, Cancel Handsfree Speakerphone operation (full duplex) Dual Mode Support (Minet, SIP) Contacts database with contacts dialing Customizable Idle Softkeys: My Phone "My Phone": Customizable Idle Screen Softkeys, Layout, and Personal Keys Peripherals support for IP PKMs, Line Interface Module, IP Conference Unit Supports the Wireless LAN Stand and the Gigabit Ethernet Stand Dual Port: Integrated 10/100 Mb switched port for LAN connection of PC Compression Support (G.711, G.729a) Web (HTML) browser included Intuitive GUI for expansive feature set access XML support for customization of applications Applications: Call History, Visual Voice Mail (with voice mail soft keys), Conferencing, Personal / Corporate Directory Built-in Stylus Dedicated Headset Jack Two-position tilting stand 802.3af power compliant Multiple power options, including Power over Ethernet Secure voice communication enabled by encryption.
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Desktop devices Customizable Phone Templates Language Support for English, French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian, and European Portuguese. Three languages are supported concurrently on the 5235 IP Phone. Supports the mapping of MiXML Application features to programmable keys. For more information, refer to the System Administration Tool Online Help.
Sample touch screen
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Mitel Navigator
Mitel Navigator is a newly-designed desktop solution that is integrated with the PC. This unique IP Desktop communications control panel supports both SIP and Mitel's IP Protocol (MiNet). Using the Navigator keypad or a mouse, users can invoke telephony features or launch PC applications or business processes. Features and functions of the phone include: Dual mode IP phone (MiNET, SIP) Handsfree Speakerphone operation (full duplex) Dual Port, 10/100 Mb switched Ethernet 2-line, 20-character white backlit "graphics" display with contrast control and auto dimming 3 context-sensitive softkeys 8 programmable multi-function keys with blue LED indicators 8 fixed-function keys: Hold, Superkey, Message, Speaker, Mute, Redial, Cancel, Transfer/Conference Icon button labeling for Global Markets Ringer/Volume up/down controls Superkey programming for easy access to PBX telephone system features Use the device to play music from the computer and have the music stop when a phone call is initiated or received. Blue backlit dial pad that automatically dims when not in use, but is activated when phone is used Dedicated telephony headset jack Dedicated PC headset jack Speed Calling Call Forward Call Hold (Place/Retrieve) Call Transfer Conference Call Setup Voice mail access - large message waiting lamp with blue LEDs Direct Page Send/Receive Last number redial Off-Hook Voice Announce On-hook dial On-Hook Call Announce (Paging Receive Capability) Do Not Disturb
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Desktop devices Hearing Aid Compatible Handset (Release 2 Handset) Automatic audio switching between PC audio and Phone audio Adjustable-height stand, designed to fit under most flat screen monitors 802.3af compliant Accepts standards based (IEEE 802.3af) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet / AC Power wall adapter Compression support: G.711, G.729a Supports IEEE 802.1p/q for Voice Quality of Service
The Navigator Task Bar is a PC Application that provides on-screen programming and labeling of the Navigator's programmable multi-function keys. Features include: Support for 24 programmable, self-labeling buttons in three key groups Launch PC applications from Navigator Task Bar or button on phone Open documents from Navigator Task Bar or button on phone Launch URLs from Navigator Task Bar or button on phone Program and label telephony features: Speed Calls, Music, Night Answer, Account Code (Verified and Non-Verified), Hot Desking, Phone Book, Speak@Ease, ACD, Auto Answer, Paging, Call Pickup, Call Back, Headset, Make Busy, Camp On, Override, Do Not Disturb, Direct Page, Advisory Message, Flash, Meet Me Answer, Emergency Call, Tag Call, Swap, Release, Forwarding, Superkey, Redial, Message, Hold, Transfer/Conference, Cancel HTML / CSTA API Toolkit available for applications development
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OpenPhone 27
The wireless Mitel OpenPhone 27 (OP27) IP DECT phone is for use with the 3300 ICP. It provides convenient softkey control of the 3300 ICP features as well as a variety of other features that allow you to make calls quickly and easily. The OP27 is for the EMEA market only. Note: Hot Desking is not supported for the OP27. Features and functions of the phone include: Supports Resiliency (UK and EMEA only) Telephone Book Menu and Softkeys Menu Lock Multiple Ringer Settings 30 fixed melodies, with various ring tones Full melody, single ringing burst or chirp for all incoming traffic Enable or disable the ringer and trembler Selectable Volume Auto Key Lock Key Click Alarm Set SOS Number: dial a pre-programmed emergency number with a long key-press of the SOS key Auto Answer Silent Charging Range Warning Volume Setting Time and date Contrast Languages: supports Dutch, German, Italian, English, French, Spanish, Swedish, Finnish (default is English). Supports G.711 and G.729a compression. Headset
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Desktop devices The OP27 is shown below.
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SpectraLink NetLink i640

The NetLink i640 Wireless Telephone is the industry's most durable handset for workplace applications. Only SpectraLink combines innovative design, advanced manufacturing, and rigorous test processes to ensure handset durability. The six-ounce NetLink i640 Wireless Telephone is extremely simple to use, requires minimal training, and is durable enough to withstand the rigors of workplace use. Push-to-talk functionality is also available for broadcast communication between employees, eliminating the need for two-way radios or walkie talkies. The large earpiece seals out background noise and provides comfort for frequent or long calls.
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Desktop devices
SpectraLink NetLink e340/h340

The NetLink e340/h340 Wireless Telephone support a broad range of enterprise applications and is ideally suited for the general office, finance, or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions, and messaging capability all within a lightweight, ergonomic design. The NetLink e340/h340 phones provide exceptional voice quality and mobility at an affordable price. The h340 phone is similar to the e340 but provides additional durability and a backlit keypad, making it ideal for heal care applications.
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Accessories for IP Phones

Mitel offers the following IP Phone accessories: Wireless LAN (WLAN) Stand (5212, 5224, 5235 IP Phones) Gigabit Ethernet Stand (5212, 5224, 5235 IP Phones) IP Programmable Key Modules - 12 button or 48 button (5224 and 5235 IP Phones) Line Interface Module (5224 and 5235 IP Phones)
In addition, Mitel offers the following system accessories: IP Paging Unit
Mitel Wireless LAN (WLAN) Stand

The Mitel Wireless LAN (WLAN) Stand is a new accessory for the 5200 series IP Phones. The stand enables the phones to operate in a wireless LAN (WLAN) environment. When attached to a 5212, 5224 or 5235 IP Phone, the stand provides an 802.11b/g wireless interface and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone. The WLAN stand and its attached phone can act either as a Wireless Client terminal (or station) or an Access Point. The WLAN Stand operating as a Wireless Client enables Mitel to address market opportunities where only WLAN connectivity is available, such as green field or temporary installations where it is more cost effective to implement a WLAN rather than a wired LAN. The WLAN Stand operating as an Access Point enables Mitel to offer an attractive solution for small installations such as retail outlets or service depots where power is more accessible than LAN connectivity and where an existing WLAN infrastructure is unlikely.
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Desktop devices
Mitel Gigabit Ethernet Stand

Mitels Gigabit Ethernet (GigE) Stand is a new accessory for the 5200 series IP Phones. The GigE enables the phones to operate in a 10/100/1000 Mbit/s Ethernet (GigE) LAN environment and allows unconstrained Gigabit Ethernet bandwidth from the network to desktops. The GigE Stand attaches to the base of Mitels 5212, 5224, and 5235 IP Phones and replaces the stand that these phones are currently provided with. The stand provides three ports: a GigE LAN port (to connect to the Gigabit Switch), a GigE PC Port that allows a GigE-equipped PC to connect to the LAN via the stand and a 10/100 Mb Ethernet connection to the attached phone. The GigE Stand supports the IEEE 802.3af Power over Ethernet standards, eliminating the need for a separate power supply to power the IP Phone.
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Mitel IP Programmable Key Modules

The Mitel IP Programmable Key Modules (PKM) extend the capability of the Mitel 5224 and 5235 IP Phones with additional buttons. The IP PKM Interface Module added to the back of 5224 or 5235 IP Phone allows the 12 and 48-button IP PKMs to easily connect to an IP Phone without the need for an additional LAN port. IP PKM 12 The Mitel IP PKM 12 provide 12 additional personal keys for a 5224 or 5235 IP Phone. They can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone. The IP PKM 12 connects to a 5224 or 5235 IP Phone via a Mitel IP PKM Interface Module. The IP PKM IM is installed separately in the module slot available on the 5224 or 5235 IP Phone.The IP PKM 12 can be powered locally or through Power over Ethernet via the 5224 or 5235 IP Phone.
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Desktop devices IP PKM 48 The Mitel IP Programmable Key Module 48 provides 48 additional feature keys for a 5224 or 5235 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone. The PKM 48 Button unit connects to a 5224 or 5235 IP Phone via a Mitel IP PKM Interface Module. A second 48 Button PKM can connect to the first to provide for 48 additional feature keys. The IP PKM IM is installed separately in the module slot available on the 5224 or 5235 IP Phone. IP PKM 48 can be powered locally or via Power over Ethernet through the 5224 or 5235 IP Phone. Note: Up to two 48 Button PKMs can be attached to the 5235 IP Phone for 96 additional keys.
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Line Interface Module

Mitels Line Interface Module for the 5224 and 5235 IP Phones: Enables incoming and outgoing analog PSTN calls directly from an IP phone Supports survivability (failover) in the event IP connection is lost Provides Emergency dialing support, for phones such that emergency calls connect through the analog PSTN connection
The patented Line Interface Module enhances the Teleworker solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop.The Line Interface Module allows users to make and receive calls in the event of interrupted ethernet service or catastrophic LAN or ICP failure and provides automatic failover of voice communication without interruption of voice services. The Line Interface Module provides a means to connect a 5224 or 5235 IP Phone directly to an analog line (PSTN trunk) in order to make and receive calls. It is a convenient solution that enables remote workers to have local breakout capability and can be used to access local emergency services. The Line Interface Module provides convergence reassurance for IP phones in the event of a service disruption or an IP network (LAN) failure. The module: Allows a user to select a PSTN line to make and receive phone calls on an analog line without disconnecting from the IP connection. Provides support for system failure switchover mode. If the Ethernet connection to the phone fails, the phone connects to an analog line to allow the business to still make and receive calls. When the module is installed in the phone, allows users to access local emergency services
The Line Interface Module has two different modes of operation: LIM Mode and Failover Only Mode. These modes are determined by the System Administrator. LIM Mode (recommended for Teleworker/Remote configurations) allows the user to select an external analog line via a line key programmed on the 5224 or 5235 IP phones. The analog line can be used at any time. Failover Mode, where you can use the Line Interface Module line only when the IP connection has failed. In Failover Mode, if the phone does not receive a response to keep alive messages, the phone assumes the Ethernet link is down and automatically switches to analog mode.
The 3300 ICP Release 6.0 supports Emergency Call Routing for Teleworker phones with the Line Interface Module. To make use of Emergency Call Routing, the system administrator must program Emergency Call Routing information in the 3300 ICP once the Line Interface Module is configured. For more information on Emergency Call Routing, refer to Emergency services support on page 63. In addition, for Release 6.0, Teleworker sets with Line Interface Modules support emergency call response from the local Public Safety Answering Point (PSAP). 118
Desktop devices
Mitel IP Paging Unit

The Mitel IP Paging Unit is an optional module that provides paging functionality on the 3300 ICP. The IP Paging Unit is installed as a stand-alone or a wall-mounted unit. Two LEDs provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter. Each IP Paging Unit supports one paging zone. Note: A third party remote paging amplifier (not included) connects to the paging unit and is powered separately. For detailed information, refer to the documentation shipped with the product.
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Conference Phones
Mitel Conference Units integrate exclusive Mitel voice conferencing technology to provide superior voice quality and conversation clarity in office conferencing applications. Mitel offers the following conference units: 5303 Conference Phone 5310 IP Conference Unit
Mitel 5303 Conference Phone

The Mitel 5303 Conference Phone is a stand-alone, analog telephone conferencing unit. The product consists of a "saucer" and a "tablet" connected by a short cable. The saucer includes the speakers and microphone while the tablet provides the dial pad, softkeys, volume controls, mute and backlit display. The Mitel 5303 Conference Phone builds on Mitels tremendous expertise in acoustic design. It is the only analog conference phone on the market with exclusive acoustic beam-forming technology that automatically focuses the microphone on individual speakers to eliminate annoying background noise and side conversations. The 5303 Conference Phone quickly and easily plugs into any telephone wall jack or standard office telephone system that connects to any Loop Start (LS) or ON premiSe (ONS) line on the 3300 ICP. Features of this unit include Full Duplex audio Programmable softkeys that support speed calls, redial, flash, language selection, transfer/conference Acoustic beam-forming that controls near end, far end and double-talk, and locates direction of speech Noise reduction and automatic gain control to eliminate background noise Dynamic allocation of microphones to activate speakers 40 character 2 line LCD display with backlighting and contrast control Calling Line ID Speed Dial programming (up to nine stored numbers) Nine pre-programmed speed dials Time of day and date programming Echo cancellation 12 key alpha numeric keypad Volume up/down controls Microphone Mute key
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Desktop devices Presentation Mode Key (locks microphone to current speaker) Length of call feature Available in two colors: Silver Ghost and Night Sky
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Mitel 5310 IP Conference Unit

The Mitel 5310 IP Conference Unit is a full duplex, high quality conference unit that uses acoustic beam-forming technology for superior performance. The 5310 IP Conference Unit connects to the 5224 or 5235 IP Phone to provide full conferencing and telephony functionality. This eliminates the requirement for an additional LAN port. Features of the conference unit include Full duplex audio Acoustic beam-forming technology that controls near end, far end, and double talk, and also locates direction of speech Noise reduction and automatic gain control to eliminate background noise High fidelity speaker Presentation mode that locks the microphone array to the current speaker. Seven dual color LEDs for visual confirmation that the unit has picked up the speaker's voice Module and soft keys for Conference Controller Application for 5235 IP Phone Available in two colors: Silver Metallic and Dark Grey
The 5310 IP Conference Solution consists of a Conference Saucer and one of the following: a side control unit for the 5224 IP Phone, or a Conference Module for the 5235 IP Phone.
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Desktop devices
Digital Phones
Mitel offers the SUPERSET 4000 series digital business telephones: SUPERSET 4015 SUPERSET 4025 Note: For information on accessories for the digital phones, refer to page 130.
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SUPERSET 4015
The SUPERSET 4015 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with: 2 line X 20-character alpha-numeric liquid crystal display (LCD) Seven line keys, each with a built-in line status LED indicator Six fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, and Message Automatic selection of prime line or ringing line Key selection of non-prime line Handset and ringer volume controls Ringer pitch control Message Waiting lamp
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Desktop devices
SUPERSET 4025
The SUPERSET 4025 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with: 2 line X 20-character alpha-numeric, backlit liquid crystal display (LCD) with contrast control Three softkeys for feature access 14 line keys, each with a built-in line status LED indicator Eight fixed-function keys: Superkey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, and Speaker Support for 12 and 48 Programmable Key Modules Support for SUPERSET Interface Module 2 for Analog device connectivity Automatic selection of prime line Key selection of non-prime line Handsfree operation (half-duplex) Handset, speaker, and ringer volume controls Ringer pitch control Message Waiting lamp
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Consoles
Mitel offers the following consoles: SUPERCONSOLE 1000 5550 IP Console
SUPERCONSOLE 1000
The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The four-line by 80-character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values). Macros can be programmed to facilitate the transfer of calls to voice mail, recover calls released to the wrong extension, and dial frequently called numbers using one button. The SUPERCONSOLE 1000 connects to a DNI card in the Peripheral unit. The console has 14 hardkeys Four programmable firmkeys for access to purchased options, such as Hotel/Motel 10 softkeys A dial pad (for both alphabetic and numeric input) Backlit display Volume controls Hearing-aid compatible handset Headset connector An RS-232 serial printer port
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Desktop devices
Mitel 5550 IP Console

The Mitel 5550 IP Console is an advanced PC-based console and administration application. It has a highly intuitive Graphical User Interface (GUI) including screen based call status and call handling prompts. A telephony keypad and dual handset/headset jack provide fast, efficient attendant call handling on the Mitel 3300 ICP. This 5550 IP Console is ideal for both departmental and enterprise attendants requiring fast and easy access to call-processing functionality, and the ability to use other applications on the same PC. In the low/medium traffic areas, the console operator can use the same PC for processing calls and for day-to-day office tasks (such as e-mail and word processing). By eliminating the need for a separate PC at the attendant station, this solution becomes more economical for the company. 5550 IP Console provides easier access to future software upgrades, without the requirement to replace the hardware. New Features of 5550 Console Release 3.0 include: Additional Database Fields in the Address Book and BLF List giving Operators access to more user information such as Cell Phones Comments Field allows Attendants to input their own notes, such as "on Vacation" for Enterprise users Parked Calls window to compliment the new Call Park feature on the 3300 ICP allows operators to view all parked calls at a glance Redesigned Graphical User Interface (GUI) which allows Operators to customize their screen and resize their information windows in order to make better use of the screen real estate.
Existing 5550 IP Console features include: Busy Lamp Field (BLF) capability allows attendants to monitor up to 5,000 extensions or lines on a single 3300 ICP or across a cluster or network of 3300 ICPs Incoming Calls list provides visual indication of all incoming calls, allowing attendants to prioritize calls and customize their greeting based on the calling line information Direct Station Select (DSS) feature enable operators to pick up ringing extensions and process callers more efficiently Calls on Hold enhancements provide attendants with additional information that allows them to handle calls more efficiently Call Retrieve Queue visually allows the operator to retrieve any of the most recently transferred calls which have not yet been answered. Transferred calls which have not been answered can be monitored by the operator in a list that displays the length of time since the call has been transferred. The operator can retrieve these calls and transfer them to another party. Specialized telephony keypad for dialing, call processing, and access to features and applications
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Highly intuitive GUI that includes screen-based call status and call handling prompts, making operations as simple as point-and-click One-button access to programmable key functions On-screen Scratch Pad window for note and message taking, and storing speed-dial numbers On-screen bulletin board for displaying messages to all attendants using the 5550 IP Console on the system Retrieve Key allows attendant to retrieve calls forwarded to the wrong extension Single key transfer to voice mail Twelve programmable keys for one-button access to the most commonly used attendant features and services Six call processing keys for intuitive management Call Answering Priority allows attendant to connect calls based on longest time waiting or origin Call Waiting Threshold capability allows incoming calls to be routed to other consoles to reduce wait times Comprehensive Hospitality Console feature set Language Support for English, French, Spanish, German, Dutch, Italian, and Portuguese Dual handset / headset jacks for monitoring or training new attendants Adaptable telephony keypad and handset cradle for right- or left-handed console operators Choice of colors for telephony hardware: light grey or dark grey
The 5550 IP Console solution consists of the telephony hardware and the console application software that enables it to run on a customer-supplied PC. This PC should have as a minimum: Windows XP or Microsoft Windows 2000 Professional 4GB hard drive 17-inch SVGA monitor CD-ROM drive AT 101 enhanced keyboard Mouse VLAN-aware Network Interface Card (NIC)
For Release 3.0 and later, the PC requires a 700Mhz or faster Pentium-compatible processor and 256 MB of available RAM. The package includes the following items: Telephony Keypad (light grey or dark grey) 128 24VDC power adapter
Desktop devices Mitel 4000/5000 series handset and cord Handset Cradle Ethernet cable 10/100BaseT CD-ROM containing the console application software Designation labels for the programmable keys Quick Start Guide Installation Guide Note: The 5550 IP Console Release 3.0 is supported only on PCs running Windows 2000 or Windows XP.
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Accessories for Digital Phones

Mitel offers the following accessories for the SUPERSET 4025 Digital phone: Mitel 12 Button Programmable Key Module Mitel 48 Button Programmable Key Module Mitel SUPERSET Interface Module 2
Mitel 12 Button Programmable Key Module

The Mitel 12 Button Programmable Key Module provides 12 additional personal keys for SUPERSET 4025 Digital Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone. The 12 Button PKM unit connects to a SUPERSET 4025 Digital Phone through a Mitel PKM Interface Module (SIM1). The SIM1 is installed separately at the base of the telephone and is only compatible with SUPERSET 4025 Digital Phone.
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Desktop devices
Mitel 48 Button Programmable Key Module

The Mitel 48 Button Programmable Key Module 48 provides additional feature keys for SUPERSET 4025 Digital Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone. The 48 Button PKM unit connects to a SUPERSET 4025 Digital Phone through a Mitel PKM Interface Module (SIM1). The SIM1 is installed separately at the base of the telephone. A second 48 Button PKM can connect to the first to provide 48 additional feature keys for a total of 96 additional keys.
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SUPERSET Interface Module 2

The SUPERSET Interface Module 2 (SIM2) is an Analog Interface Module (AIM) which provides analog interface functionality that lets you connect one or more 2-wire analog devices (such as ONS telephones, fax machines, or modems) to the second B-channel of your SUPERSET 4025 telephone. The sum of the Ringer Equivalence Numbers (REN) of all devices in the loop cannot exceed 2.0 REN. The analog device has its own directory number and operates independently from the host telephone; however, if you attach multiple analog devices in parallel, they share the second B-channel. The analog device connects to the Analog/Fax/Modem interface on the SIM2.
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Desktop devices
Power accessories
Power Dongle (Cisco compliant)
The Power Dongle enables Mitel IP telephones to be powered by the Cisco Catalyst 3524, 3550, 4006, 4506, 6000 products or the Cisco WS-PWR-PANEL. Note: The dongle may not be required when powering Mitel phones behind a Cisco Catalyst 4500 switch. For this to be the case you must ensure you are using an 802.3af compliant version of the 4500 switch.
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PowerDsine 24-port and 12-port In-line Power Units

PowerDsine In-line Power Units supply uninterrupted power to Mitel IP phones. By using these units to power IP devices, customers can reduce the cost of installing separate power cabling to each endpoint. Each unit can be used to provide remote power feeding for 12 or 24 IP telephones from a centralized universal 100/240VAC, 50/60Hz AC input. The PowerDsine In-line Power Unit is connected in series to an Ethernet switch. The data output jack on the switch connects to the input jack on the PowerDsine In-line Power Unit, and the data/power output jack on the PowerDsine In-line Power Unit connects to the data input jack on the IP telephone. Features of this unit include: IEEE 802.3af compliant power outputs Independent overload & short circuit protection for each channel 12 or 24 10/100 BaseT data and power combined channels Universal 100-240VAC 50/60Hz power unit Standard 19" 1U rack mounting hardware Bicolor LED port status indicators RS-232 serial port for software download and monitoring.
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Features
Features
Features of the 3300 ICP
The following table describes the 3300 ICP features and indicates whether the feature is supported by Resiliency. N/A indicates that the feature is not specifically related to resiliency or a resilient device but the feature will work on the system.
Feature Name:
Description:
Support while the set is on the secondary controller
911/Lockout Notification to ONS/CLASS Sets
Allows an ONS CLASS extension to be programmed for 911 notifications. The 911 callers name and number is identified on the display. This application is ideal for after-hours operation, when the attendant or sub-attendant is not at the desk. For example, in hotels for security guards, or in hospital applications when the on duty personnel is away from desk, they can still be notified of lockout alarms and/or 911 calls, with the use of an ONS/CLASS portable display telephone.
N/A
911 Console overflow E-911 Support
911-call info is split over to the console. Displays indicate the extension and the location of the person who dialled 911. Notifications of 911 calls are audible, continuous and distinct from regular ringing patterns when the set is idle and on hook. If the user is already on a call, a new call tone alerts the user to the alarm condition. The alarm overrides sets having DND enabled. Default Account Codes are entered automatically by the system each time a user dials an external number. They may be used to segregate groups in SMDR for billing. Allows you to access features that are not normally available at a station. These account codes can be used to change the COS and COR at any station. Non-Verified Account Codes allows you to enter codes on the SMDR record for billing and/or call management.
Yes Yes
Account Codes -Default Account Codes -Verified and Non-Verified
Yes
Yes
Account Code Reporting for Internal SMDR
During a two-party call, Verified and/or Non-verified Account Codes can be reported in Internal SMDR logs. Each time an Account Code is entered during the call, a new SMDR log is generated. The first Verified/Non-verified Account Code entered during a call is the active Account Code. When subsequent Account Codes are entered during the call, a new SMDR log is generated. The SMDR log reports the previously active Account Code in the Call Completion field of the SMDR log. System Account Codes are automatically outpulsed by the system when outgoing calls are made on a specialized carrier trunk circuit.
Yes
Account Codes -System
N/A Page 1 of 22
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Feature Name:
Description:
ACD Agent Hot Desking ACD Dial out of Queue ACD Hold Retrieve/Abandon Event
Allows an agent to log into any ACD set and have the system apply the agents personal phone profile to that ACD set. Allows user to exit the ACD queue to perform another action. For example, you can exit the ACD queue to leave a voice mail for callback. Previously ACD Real Time Events did not report when a Non-ACD call was answered on an Agent phone and then placed on hold to be retrieved at another set. Currently, enabling Feature Level 3 and ACD Real Time Events modifies the reporting of the Hold Retrieve and Hold Abandon events. Requires: ACD Real Time Events (MSA-A-54) and Feature Level 3 (PN 54000510)
Yes Yes
N/A
ACD 2000 Extended Agent Groups ACD 2000 Skill-based Routing
Allows you to assign up to 32 agent groups with a maximum of 500 agents in each group. Each agent in an agent group is assigned a skill level. Calls to the group are routed to the most skilled available agent. If agents of equal skill are available, the call is routed to the longest-idle agent. To facilitate skill-based routing, agent IDs can appear in more than one agent group. ACD agents enter a reason code when phones are put into a Make Busy state. Real time event records are used to monitor and record the activity of the ACD operation. Events are divided into two groups: call events and group statistics events. Call events report on individual ACD agent activity. Group statistics report on ACD group activity such as number of calls queued, longest waiting call, and number of active agents
N/A
N/A
ACD Make Busy Reason Codes ACD Real Time Event
No N/A
ACD Silent Monitor
Allows a supervisor to listen to an agents telephone conversation, with or without the agents knowledge. The supervisor can monitor an individual agent or a group of agents (hunt group). This feature uses a conference circuit, providing the supervisor with a one-way audio path into the conversation. The monitor acts like any normal conference except the supervisors transmit path is not connected, thus preventing the agent or the customer from hearing the supervisor. A Silent Monitor can be performed on two-party conversations or conferences. Supervisors may also tape a particular agents conversations. Associates names with external numbers entered in the system telephone directory. Alpha Tagging is intended for (but not restricted to) jurisdictions that do not provide calling party name in incoming signaling from the PSTN. Displays ANI information on Non- prime lines for 5 seconds. If the number is not seen, it can be redisplayed by pressing the Superkey and then the line key that is ringing.
Yes
Alpha Tagging
No
ANI Display on Non-prime Lines
Yes ANI for 5 seconds. No - Superkey Page 2 of 22
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Features
Feature Name:
Description:
Add Held Advanced Analog Networking Advanced ARS Advice of Charge ANI/DNIS/ISDN Number Delivery ANSWER PLUS Automatic Attendant ANSWER PLUS Automatic Call Distribution II (ACD 2000) ANSWER PLUS Mitel Call Distribution Attendant Bulletin Board Attendant Busy-Out (Console) Attendant Busy-Out (Station) Attendant CAS Interface
Allows you to move a call on Hold to another line, form a conference with a call on hold, or add a call on hold to an existing conference. Provides calling line identification and travelling class marks across T1/D4 trunks. Allows you to program day and time zones, route plans, and ARS assignment. Allows the caller to determine the cost of a toll call. Automatic Number Identification and Dialed Number Identification Service identify numbers that are transmitted on an incoming trunk. Allows an external caller to dial through to an extension without going through an attendant. See also Multi-level Auto Attendant. Consists of four main components: call distribution, agent mobility, management and reporting, and feature configuration and administration. Permits the use of Recorded Announcement Devices (RADs) and a uniform call distribution to hunt groups. Posts information for other attendants (for example, speed dial numbers). All 5550 IP Consoles on the system, that have a network connection, share bulletin board. Places your attendant console in a busy-out condition (absent status) under certain circumstances. In the busy-out condition, incoming calls are automatically rerouted. Allows you to busy-out a specific station by using the attendant console. This applies to the SC1000 IP Console only. Centralized Attendant Service interface allows a 3300 ICP to be a remote node for a CAS site. CAS is an attendant call-handling service provided at a central office switch for calls from both public and private networks. Allows you to assign priority to calls based on origin when multiple calls are waiting; the call with the highest priority is answered first. Provides the attendant with information about called and calling parties. Allows you to choose which group of incoming calls to answer first. Each group is selected by pressing a softkey on the attendant console. Allows the attendant to set up one or more conference connections between central office trunks and internal stations. Provides support for Multiple Attendant Consoles.
Yes Yes N/A Yes N/A N/A N/A
N/A
Yes
Yes
N/A N/A
Attendant Call Answering Priority Attendant Call Information Display Attendant Call Selection Attendant Conference Attendant Consoles (Multiple)
Yes Yes Yes
Yes Yes Page 3 of 22
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Feature Name:
Description:
Attendant Console Firmkeys
Allows firmkeys to be programmed as one of the following feature keys: Phonebook, Guest Service (Hotel/Motel), Trunk Status, Alarm, SMDA, Select Option, Bulletin Board, Emergency Call Log, Guest Services, Help, Message Waiting, Operator Mode, Pager, Phone Book, Scratch Pad, Third Party application, Tones, TrkGrp Status, Voice Mail or blank (no application). Displays various parameters such as Day/Night Service, Attendant Status, and Alarm Status. Allows you to dial a number (typically "0") to reach the attendant. Separate directory numbers can be programmed for each attendant console. Provides online assistance. Allows you to temporarily place a call on hold so you can use other phone features. Only supports the SC1000 with a peripheral cabinet. Also supports the 5550 IP console. Allows you to view the consoles prime directory number, the Phone Book software version, and the consoles hold slot number. This applies to the SC1000 only. Enables attendant the to choose the language of operation for the attendant console (English, European French, Canadian French, European Spanish, Latin American Spanish, Dutch, German, Italian, European Portuguese, Arabic, Farsi and Mandarin). Allows you to activate a message-waiting condition on a station from the attendant console. The condition can be queried or cancelled by the attendant or by a station user with the appropriate Class of Service. Allows you to use the attendant console to track the cost of outgoing trunk calls. Provides audio notification of new calls to the attendant console. See Attendant Busy-Out (Console). Automatically alerts the attendant when either a trunk call to an idle station or a call on hold at the console has not been answered within a specified time period. Allows you to mute the attendant console ringer. When the ringer is muted, the Call Waiting indicator at the top of the display alerts you to incoming calls. Functions as your personal telephone directory and speed dial list. You use it to save telephone numbers for faster dialling or to store the names and numbers of callers for future reference.
Yes
Attendant Console Status Display Attendant Directory Number Attendant Help Attendant Hold
Yes Yes
Yes Yes
Attendant Identity Information Display Attendant Language Selection
N/A
Yes
Attendant Messaging
Yes
Attendant Metered Calls Attendant New Call Tone Attendant Position Busy-Out Attendant Recall
Yes Yes Yes Yes
Attendant Ringer Control Attendant Scratch Pad
Yes
Yes
Attendant Serial Call Automatically returns a call to the attendant console when the call ends.
Yes Page 4 of 22
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Features
Feature Name:
Description:
Attendant Setup and Cancellation of Station Features Attendant System Login Attendant Tone Signaling Attendant Trunk Group Busy Status
Allows the attendant to setup and cancel certain station features such as Call Forward, Do Not Disturb, Callback, and Reminder. Requires the attendant to log on to the system to access certain programming functions from the attendant console. This applies to the SC1000 only Allows the attendant to send tones over the circuit once a call has been established. Allows the attendant to display and/or print the busy status of the system trunk groups from the attendant console.
No
N/A
Yes Yes
Audio File Download Use the System Audio Files Update form to download an audio file to a single 3300 ICP node. You can download an audio file and use it as an embedded Music on Hold music source, or as an Auto Attendant system greeting. You can also use Enterprise Manager to download an audio file to multiple 3300 ICP nodes. The downloaded audio files can be used for embedded Music on Hold, all Auto Attendant greetings, and set greetings as well as RAD greetings. Auto-Answer Auto-Hold Automatic Route Selection (ARS) Automatic Record a Call Outgoing Automatically Automatically answers calls that ring your Prime line. This is typically used in an ACD environment. Automatically places an active call on hold when you press a line key to originate or receive another call. Simplifies local and long distance dialling by automatically selecting the most convenient and cost-effective route for the call and by inserting and/or deleting the proper routing digits. Automatically records all incoming and outgoing external calls when the appropriate Class of Service is programmed. This lets users record telephone conversations so that they can be reviewed later. Record a Call is supported through embedded voice mail functionality. Autovon Allows the system to connect to with Autovon networks (defence switched networks and Canadian switched networks) for incoming and outgoing calls. A basic ISDN service consisting of two 64Kbps channels and one 16Kbps channel. This feature is supported on 3300 ICP with the BRI Network Services Unit. See Groups -Key System and Multicall. Allows you to temporarily suspend a telephone call while you originate a new one. Once the new call has been established, you can alternate between the two calls. Yes No Yes Yes
Yes
BRI (Basic Rate Interface) Broadcast Groups Broker's Call
N/A
Yes Yes
Page 5 of 22
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Feature Name:
Description:
Busy Dial Through
Allows you to dial a feature access code sequence when a busy condition is encountered. See Callback and Camp-on.
Camp on Yes Callback when on secondary or callback destination on secondary - No. No No
Calculator Callback
Allows you to use your telephone as a basic four-function calculator by using the telephone keypad, display and softkeys. Allows you to request that the system notify you when a busy line becomes idle or when an unanswered station goes off-hook and on-hook. Allows you to program the destination of a matured callback set against a key line or multi call line group. With Call-by-Call Service, access channels do not have to be dedicated to specific services such as OUTWATS or 800 services. This enables the customer to reduce facilities and integrate dedicated and switched, inbound and outbound, voice and data traffic on a single facility. It also allows a business with calling peaks to dynamically allocate coverage across channels so that access lines are optimized. This implementation ensures that incoming calls are not turned away because all incoming channels are busy while adjacent outgoing channels are idle.
Callback System Programmable Call-by-call Service
N/A Yes
Call By Name Call Coverage
See Phonebook. Provided through a combination of features: Call Rerouting, Call Forward, Do Not Disturb, and Answer Plus-Mitel Call Distribution. Displays the call duration for incoming and outgoing calls, in one minute increments (starting at 0:00). Allows you to redirect incoming calls to an alternate number. Allows you to cancel all types of Call Forward. When the Call Forward - Busy feature is activated on a phone, a call to that phone can be delayed at a busy extension. A person on the phone receives a warning that there is another call waiting. The telephone can either be set to display the name of the waiting caller, or provide interrupted dial tone. Ensures that calls are not further redirected. Forwards the call to the original set's First Alternative Rerouting if the call forward destination is busy.
Yes Yes for all features except DND Yes No No No
Call Duration Display Call Forward Call Forward -Cancel All Call Forward Delay
Call Forward -Follow Me-End Chaining Call Forward Follow Me-Reroute When Busy
No No
Page 6 of 22
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Features
Feature Name:
Description:
Call Forward -Forced Call Forward Group Call Forward Out of Service Call Forward Override Call Hold Call History
Allows you to manually redirect an incoming call on your prime or private line to another number. Allows you to forward group and prime lines to different locations. This feature behaves like Call Forward No Answer. If no destination is programmed, calls are handled as if the phone is not installed. Allows you to bypass or override any Call Forward condition that is set at the station that you are calling. See Hold. Call History keeps track of the names (if available) and telephone numbers of missed calls, unanswered outgoing calls or, external answered incoming or outgoing calls. Once enabled on your IP Display Phone by your system administrator, it functions automatically. The telephone number of the calling party is transmitted to the Mitel PBX and can be sent to devices within the system. Allows ONS CLIP sets using CLIP protocol to receive Caller Line Identification Delivery (CLID) information and the time and date of a call. There is no CLIP support for the ASU (UK). Allows you to view and callback incoming internal or external calls to a set that were answered or not answered. This feature is only supported with Your Assistant soft-phone. Allows extension users and attendants to park calls and automatically initiate a page to announce the call to the requested party. Formerly, only the attendant could park calls (with no automatic paging) for extensions to retrieve. Allows you to answer an incoming call that is ringing at another station. Provides Dialed Call Pickup functionality across a cluster. Protects a call from audible Call Waiting tones, as the result of a camp-on, and prevents intrusion of any kind (for example Busy Override). See Release. Redirects calls to alternate answering points or devices under specified conditions. May be used to redirect calls always (in Day, Night 1, and/or Night 2 mode) or under busy, no answer, or Do Not Disturb conditions. See Conference Split. See Swap. See Transfer.
No No No Yes Yes Yes
Calling Line Identification Caller Line Identification Presentation (CLIP) Call Logging
Yes N/A
Yes
Call Park
Yes
Call Pickup Call Pickup Clustered Call Privacy
Yes Yes Yes
Call Release Call Rerouting
Yes Yes
Call Split Call Swap Call Transfer
Yes Yes Yes Page 7 of 22
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Feature Name:
Description:
Call Waiting Swap
Allows you to use the switch hook to alternate between two calls when parties are in Call Waiting for your station or when you have a call on Consultation Hold. Allows you to notify a busy party that you are waiting. An attendant may also put a call through to a busy station to indicate that a call is waiting. Upon hearing the Call Waiting tone, the busy party can either respond or finish the current call. Prevents you from hearing Camp-on tone. If any party in a call has this option enabled, no Camp-on tone is sent to anyone in the call. See Attendant CAS Interface
Yes
Camp-on (Call Waiting)
Yes
Camp-on Tone Security Centralized Attendant Service (CAS) interface Centrex (Flash and Double Flash over Trunk) CLASS (Customer Line Access Subscriber Services) CLASS Station Side Software Support. Class of Restriction
Yes N/A
Provides the ability to send a double switchhook flash out over a trunk. Flashing over a trunk enables a telephone on the PBX to use CENTREX features. Allows the system to receive Calling Line ID digits or CLASS name on CLASS sets.
Yes
N/A
Enables ONS CLASS sets using the CLASS protocol to receive caller line identification delivery (CLID) information. Limits a station's access to specified numbers. A station may have three CORs (Day/Night1/Night2 service). The COR may also be changed by using a Verified Account Code. Defines a station or trunk's feature and timer options. A station or trunk may have three COSs (Day/Night1/Night2 service). The COS may also be changed by using a Verified Account Code. Allows you to cancel most of the features activated on your extension or another users extension. Allows the PBX/BRI extension number to be appended to the outgoing CLI. Allows IP calls to utilize less bandwidth than an uncompressed call. Allows you to connect three or more calls into a single telephone conversation. While you are in a Conference, you can use any of the features that would normally be available during a two-party call. Allows you to separate a 3-party conference so that two of the parties can speak privately, while the other is placed on Consultation Hold.
N/A Yes
Class of Service
Yes
Clear All Features CLI Substitution Compression Conference
No Yes Yes Yes
Conference Split
Yes Page 8 of 22
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Features
Feature Name:
Description:
Credit Limit Support
The PMS uses a Credit Limit message to inform the PBX of a specific room or suite's telephone credit limit. The PBX uses an Alert message to notify the PMS when the established telephone credit limit has been reached. The PMS may then send a Station Restriction message to the PBX to apply previously programmed Class of Restriction parameters (calls in progress are not affected when a credit limit is reached). The PBX does not make any call restriction decisions; the PMS is solely responsible for informing the PBX of any action to take in regards to credit limit exhaustion. Emergency Services (911/999) and internal calls are never restricted. Allows basic calls to be made from the system to a DASS II protocol Central Office, using CEPT Digital Trunks and DASS II signaling. If an application does not complete an operation within the specified time, access to the database is released. Changes made to the database that have not been committed are not saved. The system can be set to time out after a period of inactivity from 1 to 60 minutes. After a time out, software logs are generated to indicate when the timer expired, who was using the database at that time, and when an application was denied access because the database was already in use.
Yes
DASS II Voice I Database Access Application
Yes Yes
Date and Time
Set through the System Administration Tool. This data appears on all Station Message Detail Recording (SMDR), traffic measurements, data dumps, display telephones, and attendant consoles. Allows you to redirect calls to alternate answer points for individual trunks. Answer points can vary according to the selected mode of operation (Day, Nigh1 or Night 2). Displays the name of the destination hunt group. When individuals are assigned to different hunt groups, they can still answer calls appropriately, based on the display. Users normally hear continuous dial tone when they lift the handset. They hear discriminating (also called interrupted), or transfer dial tone under certain conditions. Delays the tone to port by 5 to 20 seconds. The system can provide a pseudo-CO dial tone to prevent possible confusion to station users. Allows you to edit numbers during dialing. The system can differentiate between conflicting numbers such as 1-0-0-0-0 and 1-0-0-0. In this example, if the fifth digit is not dialed within a time-out period, the system assumes that the dialed sequence is complete and makes the call.
Yes
Day/Night Service Control Destination-based Call Display Dial Tone
Yes on Consoles, No on sets No
Yes
Dial Tone ONS Voice mail Dial Tone -Outgoing Calls Dialed Number Editing Dialing -Conflicting Numbers
N/A Yes Yes Yes
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Feature Name:
Description:
Dial Pulse Signaling
The system automatically detects which type of signaling an individual station uses when a call is dialed. It automatically outpulses rotary dial or DTMF signals according to the requirements of the particular interconnection.
N/A
DID Single Ring Cadence Digital Link Optioning Direct-In Lines (DIL)
Gives single ring back to outside callers. Digital Link Options are cumulative (for example, you must purchase the 1st Digital link before you can purchase the 2nd or 3rd or 4th). Allows incoming trunks to be assigned to a specific station or hunt group so that calls from the trunk ring the station or hunt group directly. Permits incoming calls on designated trunks to directly access predefined stations (or other answering points) on the system. Allows external callers to access the system by using a special trunk. The system sees the DISA trunk as a station with its own Class of Service and Class of Restriction. Calls that enter the system on DISA trunks have access to a variety of system features. In all cases, the DISA trunk can be assigned account codes to provide a high degree of security or additional options. Allows you to make external calls without attendant assistance. Allows you to page another telephone over its built-in speaker. See Off-Hook Voice Announce. A Busy Lamp Field (BLF) allows the status of a directory number to appear on the line status indicator of a telephone or Programmable Key Module. The monitored device may be on the same system or another system within the same cluster. The key associated with the busy lamp acts as a Direct Station Selection (DSS) key. Allows you to disable the send message key function on certain sets, through class of service. Provides Caller ID on other lines when idle (shows any ringing lines), and when the user is talking (priority based on key position). Allows you to adjust the contrast of the alphanumeric display on your phone. Allows users of SUPERSET display telephones to display the calling line identifier of ringing non-prime keys on their sets. Displays name and number and offers the ability to switch between displays. Allows the programming of Mitel digital devices
N/A N/A Yes
Direct Inward Dialing (DID) Direct Inward System Access (DISA)
Yes
Yes
Direct Outward Dialing (DOD) Direct Page Direct Station Select/Busy Lamp Field (DSS/BLF)
Yes Yes Yes
Disable Send Message Display Caller ID on all Lines Display Contrast Control Display Identity of Ringing Non-Prime Line Keys Display of Name and Number DNI
Yes Yes Yes Yes
Yes N/A Page 10 of 22
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Features
Feature Name:
Description:
DNIC as a RAD
DNIC ports may be programmed as Recorded Announcement Devices (RADs). When a DNIC port is programmed as a RAD, the device capabilities are limited to those of a RAD. Allows you to place your set in an apparent busy condition without affecting the outgoing functionality. If someone calls your set while DND is activated, they hear a special busy tone. Allows ONS/OPS extensions use all 16 keys on a 4x4 DTMF keypad. The additional row of four keys (ABCD) is used to access features in the system. The Programmable Key Module 48 (PKM48) provides 48 additional feature keys for SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Each feature key has a Line Status Indicator that behaves the same way as those on Superset 4000 series telephones. A second PKM48 can connect to the first to provide for a total of 96 additional feature keys.
Yes
Do Not Disturb
No
DTMF Keypad Support Dual PKM 48 Support on SUPERSETs
N/A
Yes
Emergency Services Allows an Emergency Services number to be dialed, which sends a Customer Emergency Services ID (CESID) from the system to the Public Safety Answering Point (PSAP). The CESID is used as a key in the Automatic Location Information (ALI) database to retrieve a database record indicating the precise location of the caller. Feature Keys Allows you to activate features without dialing feature access codes.
Yes
Yes. See 3300 ICP Resiliency guide No No No No N/A
Flash -Calibrated Flash -Switchhook Flash -Trunk Flexible Answer Point Flexible Dimensioning
Provides an alternate method of generating a Switchhook Flash. Allows you to place a call on Consultation Hold and return to dial tone so that you can invoke station features. Allows you to single- or double-flash a trunk in order to access Centrex features. Allows station and console users to program a night answer point for their incoming trunk calls. Allocates database memory to each feature resource. The amount of memory determines the maximum size of the feature resource; the system borrows memory from other resources that are not in use. This feature allows individual systems to be tailored to individual business needs, resulting in optimal performance for a particular system.
Forced Non-Verified Account Codes
Customers such as law firms require ways of tracking calls for billing purposes and need the ability to enter a number (account code) as a record for a call. These numbers do not have to be "verified", as the number might only be valid for the duration of a case. But they must be "forced" in order to ensure that an Account Code can be used as a billing tracking mechanism (tracked in SMDR record). The solution is to have the ability to use a Forced Non-Verified Account Code.
Yes
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Feature Name:
Description:
Ground Button
Allows you to place a call on Consultation Hold and return to dial tone to invoke station features. The Ground Button provides an alternate method of producing a Switchhook Flash. Allows you to carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. Allows you to page a group of phones over their built-in speakers.
N/A
Group Listen
No
Group Page
Yes Yes
Groups - Key Allows multiple telephones to share the same extension number. System and Multicall Incoming calls ring at all of the idle stations, and the stations stop ringing when one group member answers the call. Group Silent Monitor See ACD Silent Monitor Handset Receiver Volume Control Handsfree Operation Headset Operation Hold Allows you to adjust the volume of the handset receiver. Allows you to use your telephone without lifting the handset. Allows you to use a Headset to make and receive telephone calls. Allows you to temporarily suspend a telephone call. While the call is on hold, you can use the other telephone features. The call can be retrieved either at the original answer point or at another extension. Allows both parties of a two-party call to put the call on hold. Hot Desking allows a number of users to share one or more hot desk-enabled IP sets. To use a hot desk set, the user logs in using a hot desk DN and PIN. Once logged in, the user can Receive incoming calls at the set Place outgoing calls Retrieve voice messages Program and use feature keys. Hot Desking is ideal for telecommuters, sales agents, and other employees who spend only part of their time in the office. With Hot Desking, a company does not have to provide a dedicated phone for each of these employees. Instead, the company can make a pool of shared phones available on a first-come first-served basis. Hot Desking can is supported on individual ICPs and on network clusters. Hot desk sets and users can be programmed for resiliency when provisioned on clustered networks.
Yes Yes Yes Yes
Hold on Hold Hot Desking
Yes Yes
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Features
Feature Name:
Description:
Hotel/Motel
Provides a property-management interface and features commonly used by hotels, motels, and hospitals. Provides the following Wake-up support: Up to three separate wake up times for each room or suite Daily repetition of wakeup calls without resetting VIP/Personal wakeup call Remote wake up calls
Yes if the PMS to secondary setting is responsible for the wakeups
Hotline
Automatically dials a designated answer point when you go off-hook. The answer point can be another extension, an attendant, a trunk, or a hunt group. Allows you to define a group of extensions under a pilot number; calls to this number ring the first idle extension in the group. You can directly access any phone within a hunt group by dialing its unique extension number. There can be two 240-member hunt groups: one for the voice mail group and one for a Recorder group in support of Record-a-Call These large hunt groups can be resilient; however, you can only use it with NuPoint Messenger Release 10 or later voice mail systems.
Yes
Hunt Groups
No
Hunt Groups Networked Hunt Groups Resilient Intercept Handling
Provides hunt group functionality across a network or cluster. Provides resiliency for hunt groups. See 3300 IPC Resiliency Guidelines for more details. Allows the system control what happens to a call when it cannot be completed as dialed. Such a call may be routed to a tone or to a directory number; two destinations can be programmed for either condition. Restricts access to certain trunks, stations and equipment (such as data communications equipment). Interconnect restrictions are a function of the direction of the call. Every peripheral device is assigned an Interconnect Number that prevents it from connecting with another. Allows 911-access to telephones in a hotel environment that must be restricted from dialing various internal numbers. Allows calls to be placed or received over an IP trunk originating from either an IP endpoint or a non-IP endpoint. The Universal NSU (dual link) provides an interface between users (voice or data) and the ISDN Primary Rate Interface (PRI) services offered by the Network Service Providers. Ensures that the telephone directory entry associated with a particular room or suite extension is unchanged upon check out. See Groups-Key System and Multicall.
Yes
Yes
Interconnect Restrictions
Yes
Interconnect Restriction Override IP Networking ISDN PRI
Yes Yes N/A
Keep TelDir Entry on Check Out Key System Groups
Yes Yes Page 13 of 22
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Feature Name:
Description:
LLPD-MED
Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED) is an open standard extension of the LLDP core standard used by endpoint devices to discover each other on the same network link (segment). Certain Mitel IP Phones can use LLDP-MED to obtain the VoIP-specific configuration information that they require to operate in a converged networkinformation such as VLAN ID, COS Priority, and DSCP values. Allows you to change the language of the telephone prompts and softkeys to any one of the following languages: English, French (Canadian), French (European), Italian, German, Spanish (European), Spanish (LA) Dutch, or Portuguese (European). No
Language Change
Line Types and Appearances
Allows an administrator to program any of the programmable keys on Yes a phone as line appearance keys for single or shared lines (up to 32). There are three types of lines: Prime, Non-Prime, and No Where Prime.
Line Appearance Ring Types Maintenance
Line appearances can be programmed to ring in variety of ways. The system provides extensive maintenance coverage periodically testing all types of peripheral hardware. Maintenance users may test individual circuits on demand. The Malicious Call Trace feature provides network-wide tagging capability of malicious calls. The Malicious Call Trace feature provides a record of malicious calls in the SMDR record. Malicious calls can be recorded using the Record a Call feature (when available).
Yes N/A
Malicious Call Trace
Meet Me Answer Messaging-Advisory Messaging-Callback
Allows a paged party to respond to a Group Page without knowing the identity or location of the paging party. Displays a short advisory message to display-set users who call your telephone. Allows you to leave a callback message on a telephone when the called party is busy or does not answer. When you receive a callback message, you can review the message on the display (if applicable) and/or call the sender back. Allows you to leave a message-waiting indication on a telephone. When you receive a message-waiting indication, you call your message taker to accept the message. Displays MSG on SUPERSET. Allows you to use both rotary dial and DTMF telephones within the system and on the same line. Supports OPS Manager functions.
Yes No Yes
Messaging-Dialed
Yes
Message Waiting Display Mixed Station Dialing MNMS
Yes N/A N/A Page 14 of 22
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Features
Feature Name:
Description:
MSDN/DPNSS
A digital signaling system that provides many features and is used within a private network of PBXs. (see Networking using MSDN/MSAN) Allows the attendant to make an outgoing call on an incoming trunk. It provides centralized attendant service by allowing attendants on the attendant system to reroute calls without tying up additional trunk resources. See Groups-Key System and Multicall. See Attendant Consoles (Multiple). Allows a hierarchical menu to be programmed on the auto attendant. This provides callers with better self-service access to the person or department they are calling. Allows you to listen to the Music On Hold music source through the speaker on the telephone.
N/A
MSDN Release Link Trunk
N/A
Multicall Groups Multiple Consoles Multi-Level Auto Attendant Music Music On Hold
Yes Yes N/A
Yes
Music On Hold provides callers with music or information while they Yes are waiting for a call to be completed. Music On Hold is provided when a call is on Hold, transferred to a busy party, or camped-on to a station. The music or information source is provided by the customer. There are three types of Music on Hold: Analog Music on Hold Digital Music on Hold Embedded Music on Hold (allows sites to use up to 65 embedded music sources for each system)
Name Suppression on Outbound Calls Networking Networking using MSDN/MSAN
Allows callers to block the name of the caller from the ISDN network even if the name is programmed in the telephone directory. The system supports both analog and digital networking. See Node ID Recognition and Uniform Numbering Plan. MSDN/DPNSS provides fast call setup capabilities and feature transparency across the network. No significant difference between making a local call and a network call is apparent to the user All of the MSDN networking packages require that each PBX has MSDN Voice I or MSAN installed.
Yes N/A N/A
Networked ACD
Supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call entered the network. Group Paging can be completed across a network or network cluster, allowing, for example, a set on system A to page a specific group on system B. Each site can select their own music source or a networked source from the originating PBX.
No
Networked Group Page Network Selectable Music Source
Yes
N/A Page 15 of 22
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Feature Name:
Description:
NI3 Calling Name Delivery
Allows the called party to see the name of a caller on the telephone's display screen if the caller has programmed Calling Name to "Allow" through IMAT. NI3 supports both incoming and outgoing calls for the system T1 card and is supported by the Universal NSU. Allows you to redirect calls to alternate answer points for individual trunks. Answer points can vary, according to the selected mode of operation (Day, Night 1, or Night 2). Allows administrators to schedule Night Service modes on the 3300 ICP. This scheduling allows transitions between all the supported service modes (Day, Night 1 or Night 2) at independent times. Automatically places the system into Night service if all attendant consoles are unable to receive calls or if all attendant consoles are inactive when the time-out period has expired. Enables a system in a network to determine whether an incoming call applies to it or to another system in the network. Allows you to program an extension to never return a busy tone. This feature is used for special situations such as emergencies. Allows the system to support phones that are not directly accessible to DID trunks. Calls to and from these phones are transferred to non-DID extensions by an intercept handling point (such as an attendant or a station). Used in hospitals and nursing applications. If someone fails to complete dialing, the alert is sent to a set. Allows you to receive a direct page during a handset or headset call. See Direct Page. Allows a music source, either the system Music on Hold source, or an ACD alternate music source, to be an ONS port instead of a DMP module. The Alternative Recording Device (ARD) is an off-hook ONS port that connects to callers in a listen-only conference. The user decides what is supplied on the ONS port - silence, music, or endless loop recordings.
Note: An ARD should not be used as a first-level announcement (Music On Hold, for example).
Yes
Night Service
Yes
Night Service Scheduled Night Service Automatic Node ID Recognition Non-Busy Station Non-DID Extension
Yes
Yes
N/A No Yes
Off-Hook Detection to Display sets Off-Hook Voice Announce ONS Ports as Music Sources
Yes Yes N/A
By eliminating or reducing the number of DNIC circuits and DMP modules, this translates into cost savings for the end user customer. Overlap Outpulsing Reduces post-dialing delay when trunk calls are originated. Once ARS has determined a route, a trunk is seized and dial pulses or tones are outpulsed to the CO. These pulses are sent before the user has finished dialing to allow faster call setup on analog trunks. Allows you to enter a conversation at a busy station or ring a station with Do Not Disturb activated. Before you enter the conversation, all parties receive a warning tone. Prevents users from using Override on your station. N/A
Override
Yes
Override Security
Yes Page 16 of 22
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Features
Feature Name:
Description:
Paging
Allows you to connect to loudspeaker/paging equipment to access individual paging zones or all paging zones simultaneously. Before you are connected to the paging equipment, you hear a two-second burst of tone. Allows an extension to be placed in a permanent busy state. Allows you to locate and call a system user based by name, extension number, department, and/or location. A PBX feature that allows the hospitality industry to connect their Hotel PMS systems to the PBX via an IP interface. This IP connection allows the PMS to notify the PBX when a user checks in or checks out. Describes the options supported by the Universal Network Services Unit. These options include Min/Max, Automated Min/Max, NFAS (Non-Facilities Associated Signaling), D-channel Backup and Remote LAN Access. The system has complete RS-232 printer flexibility. Any printer port may be programmed for any application. The system supports system printers both for its own applications (such as SMDR and maintenance) and as dedicated data communications printers. Handles calls in order of priority. When waiting for calls to be completed internal or external callers are placed in a queue and assigned an access priority. Call privacy between users who share line appearances in key systems groups is automatic. The privacy release feature allows users to release privacy during a call to include another member of the key system group in the call. Provides SUPERSET telephones with 30 additional personal keys. Automatically converts rotary dial pulses from stations, lines, and trunks to DTMF tones on outgoing trunks that have been programmed as DTMF trunks.
Yes
Permanent Do Not-Disturb Phonebook Property Management System (PMS) PRI (Primary Rate ISDN)
N/A Yes Yes
N/A
Printer Support
N/A
Priority Queuing
N/A
Privacy Release
Yes
Programmable Key Module Pulse-To-Tone Conversion Q.SIG
Yes N/A
A protocol that allows you to connect a minimum of two systems N/A together to form a virtual private network. Q.SIG supports both incoming and outgoing calls for the Universal Network Services Unit.
Note: Resiliency does not work over QSIG (NSIs not passed)
RAD Support
Recorded Announcement Devices (RAD) are supported in the system as recording hunt groups. These special hunt groups have features and restrictions on them that allow efficient use of the recording resources. Recording hunt groups are used in ACD, UCD, Hotel/Motel Wakeup, Automatic Attendant Overflow and Automated Attendant.
N/A
Page 17 of 22
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Feature Name:
Description:
Range Program Trunks
Allows installers to select a consecutive range of trunk circuits. The system automatically assigns sequential trunk numbers to those circuits. Also copies parameters from the first programmed trunk including Class of Service, Day, Night1, Night2 and Circuit Descriptor Number. Trunk Name and Comments is left blank. Allows an incoming caller, who has been transferred to an idle station and not answered within a specified time-out period, call back the last party who handled the call. Similar time-out recalls occur for parties who are transferred to busy stations or placed on hold. See Ground Button. Automatically dials the last manually dialed number. Allows you to save a number for future dialing. The number remains saved until a replacement number is saved. Allows you to release from an attempted connection to an external party without going on-hook. Release is useful when you encounter a busy or unavailable external party that you are attempting to add to a Conference. Allows you to program your set to ring and provide a message at a specified time within a 24-hour period. Wake-up calls can be set or cancelled remotely from a telephone or attendant console using the Hotel/Motel Room Remote Wake-up Call feature access codes. This feature uses the class of service option Call Reroute after CFFM to busy destination. With this option set to YES, if the user programs call forward always, call forward third party or group call forward destination is busy, the call follows the original called sets programmed call reroute first alternative for busy. For example, a call arrives at station A that is call forwarded under one of the above stated conditions to station B. If station B is busy or does not answer the call follows station A's First Alternative Rerouting. With the COS option set to NO, the call only follows set A's rerouting on a no answer condition. This functionality applies only to calls using call forward always; call forward third party or group call forward with the "forwarded to" destination being an internal party, another user across MSDN or calls forwarded externally via ISDN. Allows the IP Phones to re-home to a secondary controller if a 3300 ICP fails or is taken out of service. This ensures that there is no disruption in service. In addition, calls that are in progress when an outage occurs remain in progress and are not lost. Sites wishing to deploy resiliency must have OPS Manager 6.7 or higher for user provisioning. Allows you to adjust the volume and pitch of the telephone ringer. Allows you to distinguish between incoming internal calls, incoming trunk calls, tie line calls, and Callbacks by using different ringing patterns (cadences).
N/A
Recall
Yes
Recall Button Redial Redial -Saved Number Release
N/A Yes Yes Yes
Reminder Remote Wake-up Calls Reroute after Call Forward Follow Me to Busy Destination
No No
No
Resiliency
Yes
Ringer Control Ringing -Discriminating
Yes Yes
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Features
Feature Name:
Description:
Ringing -Discriminating (Optional) Ringing Line Select Silent Monitor SMDR -External SMDR -Internal SMDR Extended Reporting Level 1
Allows you to change the Discriminating Ringing patterns on ONS/OPS lines so that you hear internal ringing (1 second on and 3 seconds off) for both internal and external calls. Allows you to answer any ringing line by going off-hook. See ACD Silent Monitor Collects data for outgoing and incoming trunk calls. Collects data for calls made between stations within the system. Allows SMDR record format changes to accommodate International ANI digit strings Attendant Line Appearances Incomplete Internal calls (optional)
N/A
Yes N/A N/A N/A
SNMP Agent Speak@Ease Softkey Support Speaker Volume Control Speed Call Keys Speed Call -Pause
Simple Network Management Protocol (SNMP) governs the management and monitoring of network devices and their functions. Provides quick and easy access to the Mitel Speech Server voice recognition system. Allows you to adjust the volume of the phone speaker. Allows you to store and dial frequently-used numbers by using the personal keys on your telephone. When the system encounters a pause while dialing a speed call digit string, the system ceases dialing for the duration of the pause. Dialing resumes when the pause ends. Allows you to store and dial frequently-used numbers using access codes and index numbers. Allows you to dial stored system numbers. Allows the system to accumulate meter pulses (up to an assigned buffer size) that can be read, printed, and cleared from a console. You can collect meter pulses either with a device (device meter unit accumulation) or an account code (account code meter unit accumulation). Allows you to dial any other station directly.
N/A Yes Yes Yes Yes
Speed Call -Personal Speed Call -System Station Message Detailed Accounting (SMDA)
Yes Yes N/A
Station-To-Station Dialing
Yes Page 19 of 22
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Feature Name:
Description:
Suite Service
No Allows you to group a number of telephone lines through interconnected hotel/motel rooms, or suites, for the purposes of billing and sharing telephone service. There are two kinds of suite services: Single suite services Linked suite services Suites and linked suites allow you to specify a number of member extensions (1 to all) that ring simultaneously (up to 24 for linked suites). These extensions can be multi-member broadcast groups. Suites and linked suites require all member extensions to be defined on the same 3300 ICP.
Swap
Allows you to temporarily suspend a phone call to originate a new one. Once the new call has been established, you can alternate between the calls. See Flash-Switchhook. Passwords control administrative access to the system. The installation technician assigns usernames and passwords for access to the different system tools. See Alarms and Attendant Console Status Display.
Yes
Switchhook Flash System Access Authorization System Alarm Indications
No N/A
System Fail Transfer Maintains telephone service in the event of system failure (such as during a power outage). When the system goes into SFT mode up to four POTS phones are connected directly to the Central Office. This feature requires a Universal Analog Services Unit. T1/D4 Tag Call TAPI Support Tandem Trunking Provides support for T1 Channel Associated Signaling. A Dual T1 card is required. Provides a record of malicious calls in the SMDR record. The system can transparently interconnect trunk circuits originating from one CO or PBX and terminating on another (tandem trunking), without attendant intervention. Any extension number in the system telephone directory can be designated as private. When an extension number is private, the number is not displayed on other users phones. Provides the ability to restrict calls based on the time of day. It is used in conjunction with existing Call Block (Hotel Motel functionality). When the curfew time is reached, users receive a warning tone indicating that calls in progress will be cleared down. Tie trunks terminate at the attendant console, at station sets, in hunt groups, or on night bells. They may also be arranged as dial-in tie trunks or tandem trunks. Like CO trunks, tie trunks are arranged in groups. See Reminder.
N/A
N/A N/A N/A
Supports MiTAI and TALK TO TAPI computer telephony interfaces. No
Telephone Directory -Privacy Option Telephone Usage Restriction (Curfew Control) Tie Trunk Support
Yes
Yes
N/A
Timed Reminder
No Page 20 of 22
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Features
Feature Name:
Description:
Toll Control
Allows or denies access to specified routes, CO exchanges, and directory numbers. The system can detect and analyze call progress tones that originate from the Central Office during the course of a trunk call. Call progress and supervisory tones generated within the system are programmed to meet the requirements of the telephone authorities of the country in which the system is installed. Automatically converts DTMF tones from stations, lines, and trunks to rotary dial pulses on outgoing trunks that have been programmed as rotary dial trunks. Provides traffic reports of system usage to allow better system resource management. Allows you to move a call from one phone to another. Before completing a transfer, you can consult privately with the third party and swap between private conversations with each party. Allows you to perform milliwatt, balance, and 100 tests on a trunk. Allows you to directly access a specific trunk. No toll control or ARS checking is done when you use Trunk Access. This feature is used when a maintenance telephone is required. Allows you to answer any call that rings a night bell.
N/A Yes N/A N/A
Tone Demonstration Allows you to hear the tones provided by the system. Tone Detection Tone Plan Flexibility
Tone-To-Pulse Conversion Traffic Reporting Transfer
N/A
N/A Yes
Transmission Tests Trunk Access
N/A Yes
Trunk Answer From Any Station (TAFAS) Trunk Busy-Out
Yes
Allows you to busy-out a specific trunk. When you perform a Trunk Busy-Out, the trunk is busied out if it is idle; if the trunk is in use, it is busied out as soon as it becomes idle. When you busy-out the trunk, it cannot be accessed. Enables attendants to query the status of trunk groups from the attendant console. Allows you to search for trunk groups in either a terminal or circular pattern. In a terminal trunk hunt group, trunks are selected in a predetermined order. In a circular hunt group, trunks are selected in a distributed manner (the first free trunk after the last one used becomes the new first choice). May be assigned to individual trunks or groups of trunks. When a trunk call appears at an attendant console or set, the trunk label and trunk number is displayed. Allows the installer/trouble-shooter to busy out and return to service an entire digital link. All trunks in the Range Busy Out must be on the same card. Trunk Range Busy Out and Return to Service is only available in the Maintenance mode. This reduces the amount of time required to troubleshoot programming or operation problems with digital trunks.
N/A
Trunk Group Busy Status Trunk Group Hunting
Yes N/A
Trunk Labels
Yes
Trunk Range Busy Out and Return to Service
N/A
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Feature Name:
Description:
Trunk Select - Direct Allows you to access an outside trunk for the purposes of originating and receiving external calls. Because the trunk is assigned to a line appearance, you can access the trunk to make or answer calls without trunk access codes. Trunk Support Uniform Numbering Plan Universal Port Orientation Voice Mail Voice Mail Interfaces The system supports most public network trunk types (both analog and digital). The system supports the use of a network Uniform Numbering Plan that allows you to use the same digits to reach a station from any location in the network. All peripheral interface ports are identical. As a result, the system is flexible and can accommodate various system configurations. The system has its own integral voice mail system that supports up to 750 mailboxes. Most voice processing systems work in conjunction with the system. The system provides the following voice processor interfaces: Voice Mail - E&M Interface Voice Mail - Digital E&M Interface Voice Mail - Softkey support with Mitels Nupoint and Express Messenger Voice Mail - ONS Interface Voice Mail Softkeys Provides the user with a quick and convenient way to navigate voice mail. Access to the system is provided through context-sensitive softkeys on an IP telephone. Proprietary switched MSDN/DPNSS networking over the PSTN. Also supported is a Hybrid XNET configuration. Hybrid signalling delivers voice over PRI channels, with MSDN call setup, feature invocation, and tear-down signalling over the IP network. Full XNET DPNSS feature transparency is maintained.
Yes
N/A N/A
N/A Yes N/A
Yes
XNET
N/A
Page 22 of 22
156
Features
Feature Keys That Support Resiliency

The following charts indicate which feature keys invoke their feature routine while a device is in service on its secondary ICP. Note that call-forwarding features cannot be invoked on the secondary. Auto-Answer Callback Camp-on DirectPage Headset Operation Meet Me Answer (MMA) Music Night Answer Override Paging Privacy Release Call Pickup Release Speed Call Swap Intrude Single flash Double flash Message Waiting indicator Emergency call Account code Tag call
157
Auto Attendant Features

Feature Description
Open and Closed Greeting Expire at a preset Time Greeting Alternate Greetings Play Greeting by Incoming Trunk Assignment Flexible Mailbox Numbering (Dial Plan) Directory
A company greeting can be programmed to automatically change from open business hours to closed or after hours. A Company Greeting can be programmed for use over holidays or shutdowns that automatically expires after a specified number of days. Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port. Each port can be assigned to answer calls on specific incoming trunks and play a greeting based on the destination dialed for example, Sales, Shipping and Receiving, Customer Service. In addition to supporting single-digit mailboxes (1 - 8), a mailbox dial plan of 2, 3, 4, or 5-digits can be selected. Also known as Name Dialing. Callers may access a mailbox directory where they are able to reach a mailbox owner by dialing the persons first or last name rather than their mailbox number. The system can be configured for either first or last name dialing (but not both at the same time). Callers who are familiar with the system may enter their keypad selections without waiting for the system prompts. Callers may reach a live attendant at any time by dialing "0". Detects an incoming fax tone and directs it to the fax mailbox/extension. Allows an operator to transfer an outside caller to a specified mailbox where the caller immediately hears the subscribers personal greeting and is prompted to leave a message. Callers press # to bypass or interrupt the greeting and begin recording a message. Allows the user to dial any internal extension defined in the system. Allows a caller reaching the auto-attendant to leave a message in a specific mailbox without transferring to the mailbox extension and possibly speaking live with the subscriber. Allows an outside caller to leave more than one voice mail message per call, therefore saving on toll charges. Allows the user to program the dial 0 extension to any internal extension, for example, a personal or departmental secretary. The administrator can override the system default ("0" for the operator) with any valid phone number, including an external number or even a long distance number. The administrator can also override the system default on an extension by extension basis, with any valid phone number.
Caller Type-Ahead Operator Revert Fax Finder Operator Transfer to a Mailbox
Transfer to Any Extension Quick Message Feature
Multiple Message Capability User Programmable Dial 0 Extension
158
Features
Voice Mail Features

Feature Description
Personal Greetings/Name Message Prologue Temporary Greeting Password Protected Mailboxes Message Envelope
Each mailbox user can record subscriber name and a personal greeting. Informs subscribers when they access their mailbox how many new or saved messages they have (if any). Each subscriber can record a personal greeting set for a specific number of days (with automatic expiration). Access to subscriber mailboxes requires a password. Password length system-wide can be from three to six digits. (Default is four digits.) Callers have three chances to enter a valid password before they are disconnected. Played prior to beginning of each message, containing priority type, date, and time (including caller identification for internal and external calls). Mailboxes can be individually configured to play the envelope only in response to a key press i.e., at the request of the subscriber. Unlimited message length with a 5-minute continuation prompt. Minimum message length is two seconds A subscriber may save messages. They are automatically purged from the system after 15 days (or as reprogrammed) or you can specify that saved messages are never deleted. New messages are never purged automatically. The saved messages are played in last-in first played order Allows immediate replay of a message, including message envelope (timestamp, calling party information). Allows immediate deletion of a message from the system. The message cannot be subsequently restored; deletion is immediate and permanent. Allows immediate reply to a message received from another internal mailbox subscriber. Allows messages to be forwarded to other subscribers and distribution lists with or without a pre-pended comment. Allows subscribers to rewind, fast forward, or pause messages for several seconds. Allows subscribers while listening to a message to advance to the next new message (if any). Each new message played is marked as saved. Allows a hierarchical menu to be programmed on the auto attendant providing callers with better self-service access to the person or department they are calling. The message receives priority placement in the listener's mailbox. The message cannot be forwarded to another subscriber's mailbox. On internal calls, the sender is notified when the recipient has read the message. Callers have the ability to pause during recording, review, re-record, and append to a message before sending it. A message can also be cancelled prior to sending. Subscribers can address messages to multiple recipients and hear the recipient's name played back to confirm valid entry of mailbox numbers. Page 1 of 4
Message Length Saved Messages
Message Review Message Erase Message Reply Message Forward Message Rewind/Hold/Fast Forward Message Keep/Skip Multi-Level Auto Attendant
Urgent Messages Private Messages Certified Messages Message Record/Send Actions Message Addressing
159
Feature
Description
Forward Voice Mail to E-Mail Memo Message Notification
This feature allows users to forward voice messages, including Record-a-Call messages, to an E-mail address. Users can choose to manually forward voice messages, or automatically forward all voice messages. Subscribers have single-digit access to send a message to their own mailbox, for future reminders and memo-type messaging. The subscriber is notified that they have received a message by the message light on their phone (MWI), and optionally by setting the notification type to one of the following options, which causes the voice mail system to call: the mailboxs associated extension number, for analog phone extensions or phones without a message light (prompts called party to log into their mailbox). an outside number (prompts called party to log into their mailbox). a message pager (plays an audio message indicating messages are waiting). a tone-only pager (simply hangs up after a far connection is made). a digital pager (plays DTMF digits corresponding to a system-wide callback number along with the specific mailbox number). The system administrator may change notification options. The mailbox owner may also modify them if the system administrator grants permission. In addition to the notification type, the phone number and schedule are configurable. The schedule determines whether paging occurs: around the clock, regardless of the business schedule. only during open business hours. only during closed business hours. never (disabled until the schedule is changed to one of the three previous schedule options). Finally, a mailbox may be configured to do non-MWI notification only in response to urgent messages (as opposed to all messages). By default, a busy or no answer condition detected on a notification call results in two additional retries occurring at 15-minute intervals. All notification results are posted to the system log file.
Outside Message Notification Calls Distribution List, Broadcast Message New mailbox Tutorial
The administrator configures a trunk access code for use in all outside notification calls. The trunk access code controls the lines to be used for notification. Allows four system-wide and five (per mailbox) personal distribution lists as well as a broadcast message facility to deliver a message to all mailboxes. Individual subscribers can belong to any number of distribution lists. The system guides the user through the steps required for initial configuration of mailbox, including specification of a (non-default) passcode and recording of a personal greeting and name. Page 2 of 4
160
Features
Feature
Description
Mailbox Types
The following mailbox types are available:

Extension - the auto-attendant transfers a caller to the mailboxs associated extension. If the called party is busy or does not answer, the caller is prompted to leave a message in the mailbox. The extension mailbox may be linked to other mailboxes for transfer only (dual mailboxes). This permits the caller to transfer to other mailboxes in the same department. Message-Only - the auto-attendant does not attempt a transfer but immediately prompts the caller to leave a message in the mailbox. Transfer-Only - the auto-attendant transfers a caller to the mailboxs associated extension but does not take a message if the called party is busy or does not answer. Information-Only - the auto-attendant only plays the mailbox greeting; no transfer or prompt to leave a message occurs. Administrator - for accessing administrative functions such as greetings recording.
Property Management System (PMS)
A Voice Mail feature that allows the hospitality industry to connect their Hotel PMS systems to the voice mail application via an IP interface. This IP connection allows the PMS to notify voice mail when a user checks in or checks out. Based on this information the voice mail system either creates or deletes a mailbox for the guest. Using Voice Mail as a recorder, this feature allows a subscriber to record a live conversation between themselves and another party. Users with Mitel telephones can press softkeys instead of dialing codes to select Mitel Express Messenger menu options. For example, to listen to message, a user can press the Play Message softkey instead of dialing the digit 7. A transfer-only mailbox can be linked to the same extension as an existing extension-type mailbox. This enables, for example, a single mailbox for a sales department and the sales manager. Mailbox administration (adds, moves, changes) can be performed using OPS Manager, a standalone application that works seamlessly with the 3300 ICP embedded system management. Networked Voice Mail allows voice mail users to seamlessly send and receive messages between all the voice mail servers on a network. This includes (but is not limited to): selecting destination mailboxes using the corporate voice mail directory. confirmation of destination mailboxes (name or number). using existing voice mail features such as receipts, distribution lists, replying to a voice mail Networked Voice Mail supports EMEM (networked and clustered), NuPoint Messenger, and other VPIM2-compliant mail servers (G.711 compliant), and is compatible with Hot Desking.
Record a Call Softkey Integration
Dual Mailboxes
Mailbox Administration via OPS Manager Networked Voice Mail
Personal Contacts
Personal Contacts allow users to store alternate numbers where callers can contact them instead of leaving a message. Callers are prompted in the greeting to press a key to have their call transferred to the alternate numberthey are never told the number. Users can program up to ten (10) Personal Contacts. Page 3 of 4
161
Feature
Description
Distribution Lists
A Distribution List allows mailbox subscribers to send messages to several people at one time. There are two types of distribution lists: personal lists and global lists. Personal lists are set up by individual subscribers for their own use. Global lists are for use by all subscribers and are set up using the Distributions List Form. Only the system administrator can set up or change the global lists. Up to 49 global lists (001-049) can be created. A fiftieth list (000) is already set up to broadcast messages to every local mailbox. Users can create up to 10 personal lists (050-059). Each distribution list can have up to 750 contacts. This feature provides the ability to play recorded greetings through an embedded voice mail port (RAD port), eliminating the need for external tape machines or other audio-playing devices. RADs are commonly used to automatically answer incoming calls and deliver pre-recorded messages such as All of our representatives are busy helping other callers, please continue to hold to maintain your call priority. When the RAD message finishes playing, the caller usually hears Music On Hold while waiting for an agent to become available. RAD messages may also give the caller information, which answers their questions, thus resulting in a 'good abandoned call. They may also provide advertising or promotional information to callers while theyre waiting for someone to take their call. Allows users and ACD agents to record telephone conversations to be reviewed later. The message is saved in Voice Mail. Recorded calls can be replayed to ensure accurate information was derived from the conversation or perhaps to monitor harassing telephone calls. When a user activates this feature, it is accomplished in silence. Record a Call is supported on the 3300 ICP in release 4.0 through embedded voice mail functionality
RAD Greetings
Record a Call Option
Voice Mail Hunt Group
The 3300 ICP supports a single, large, voice mail hunt group with up to 240 members. This large hunt mail group can be resilient; however, you can only use it with NuPoint Messenger Release 10 or later voice mail systems.
Page 4 of 4
162
Features
Features supported by protocols

The following tables summarize the features supported by QSIG and PRI protocols:
QSIG
The following table lists features supported by QSIG. .
Feature Description
QSIG Calling Name
Allows the system to send and receive the name of the caller; in turn, the called party will see the name of the caller on the telephone display screen if the appropriate Class of Service options are set. Incoming calls are diverted to another destination as defined by the user when the service is activated. This includes: QSIG Call Forward Busy QSIG Call Deflection QSIG Call Forward No Reply QSIG Call Forward Unconditional.
QSIG Call Forwarding and Diversion
QSIG Message Waiting Indication QSIG Call Transfer
Users can set or cancel message waiting indications on the set of another party to indicate that they wish to be called back. A user can connect two other calls together, of the same basic service, as a new call (there must be three parties). This feature does not support placing a party on soft hold before making an enquiry call to another. This feature maps to the Transfer portion of the MSDN/DPNSS Call Hold and Three-Party Working Service. Users can request a Callback when they reach a busy or unanswered station. Callback with service retention is supported for the following Call Completion Supplementary Services: Completion of Calls to Busy Subscribers (SS-CCBS): users can set a Callback against a busy station. Completion of Calls on No Reply (SS-CCNR): users can set a Callback against a station that doesn't answer.
QSIG Callback (Call Completion)
Call Offer
Users can offer calls to parties at a busy destination. The busy user receives indication of a call offer, while the calling party receives indication that a call offer has been invoked. The called user has the choice of clearing the current call and being re-rung, putting their current call on hold and accepting the offered call, or ignoring the offered call. Active calls, connected through the Q.SIG network, can be replaced with new connections which are more efficient or cost effective (when possible). The originating system requests the path replacement and the terminating system makes the optimized call. None of the existing call path is used when path replacement occurs. There must be an established call (a call that has been answered) before this feature is invoked.
Path Replacement
163
The following table lists the supported QSIG ISO features that are supported by the Mitel 3300 Release 5.1 product. The X in the third column indicates that the feature is fully supported. For QSIG features not supported, the 3300 does not act as a transit switch.
Standard Feature Mitel 3300
ETS 300 012 (Ed 1) ETS 300 402-1&2 ISO 11574, 11572 ISO 11571 ISO 11582 ISO 14136 ISO 14136 ISO 14136 ISO 13864, 13868 ISO 13864, 13868 ISO 13864, 13868 ISO 13872, 13873 ISO 13872, 13873 ISO 13872, 13873 ISO 13865, 13869 ISO 13863, 13874 ISO 13866, 13870 ISO 13866, 13870 ISO 14841, 14843 ISO 15505, 15506 ISO 15055, 15056 ISO 13866 13870 ISO 13866 13870
Layer 1 Layer 2 Audio Speech Numbering Plan Generic SS Platform (GF) Calling Line Identification Presentation (CLIP) Connected Line Identification Presentation (COLP) CLIP/COLP Restriction (CLIR) Calling Name Identification Presentation (CNIP) Connected Name Identification Presentation (CONP) CNIP/CONP Restriction (CNIR) Call Forwarding Unconditional (CFU) Call Forwarding Busy (CFB) Call Forwarding No Reply (CFNR) Call Transfer (CT) Path Replacement (PR) Call Completion to Busy Subscriber (CCBS) Call Completion on No Reply (CCNR) Call Offer (CO) Message Waiting (MWI) Transit Count (TC) Call Completion Busy Subscriber (CCBS) Call Completion No Answer (CCNA)
X X X X X X X X X X X X (note 1) X (note 1) X (note 1) X (By join) X (note 2) X X X (note 3) X (note 4) X X (note 5) X (note 5)
164
Features
Notes: 1. Does not support Interrogation. It is a way to determine the call forwarding status of a remote phone. 2. Only supports Originator Requesting Path Replace. Either end may ask for the route optimization but Mitel only supports this for the originator. It is recommended that the route optimization timer on the Mitel switch be set to a shorter time than the other side so that the Mitel switch initiates the optimization request. 3. Only supported without path retention. Path retention retains the connection between two PBXs so that a supplementary service can be invoked without establishing a new connection. This method holds up a trunk resource and is not supported. 4. Does not support MWI interrogate function. It is a way to determine the message waiting lamp status of a remote phone. 5. Does not support connection retention. Connection retention holds up a virtual call between the two end-points. Mitel supports path reservation which ensures that resources are available when User B can accept User As call and service retention in that the call is compelled to complete.
165
PRI
The following table lists features supported by PRI.
Feature Description
ANI/DNIS/ISDN Number Delivery Call-by-call Service
Automatic Number Identification and Dialed Number Identification Service identify numbers that are transmitted on an incoming trunk. With Call-by-Call Service, access channels do not have to be dedicated to specific services such as OUTWATS or 800 services. This enables the customer to reduce facilities and integrate dedicated and switched, inbound and outbound, voice and data traffic on a single facility. It also allows a business with calling peaks to dynamically allocate coverage across channels so that access lines are optimized. This implementation ensures that incoming calls are not turned away because all incoming channels are busy while adjacent outgoing channels are idle.
Calling Line Identification E-911 Support
The telephone number of the calling party is transmitted to the Mitel PBX and can be sent to devices within the system. Displays indicate the extension and the location of the person who dialled 911. Notifications of 911 calls are audible, continuous and distinct from regular ringing patterns when the set is idle and on hook. If the user is already on a call, a new call tone alerts the user to the alarm condition. The alarm overrides sets having DND enabled.
MSDN/DPNSS
The following table lists features supported by MSDN/DPNSS.
Feature Description
Callback Call Forward Calling Line Identification Camp-on (Call Waiting)
Allows you to request that the system notify you when a busy line becomes idle or when an unanswered station goes off-hook and on-hook. Allows you to redirect incoming calls to an alternate number. The telephone number of the calling party is transmitted to the Mitel PBX and can be sent to devices within the system. Allows you to notify a busy party that you are waiting. An attendant may also put a call through to a busy station to indicate that a call is waiting. Upon hearing the Call Waiting tone, the busy party can either respond or finish the current call. See Conference Split. Allows you to connect three or more calls into a single telephone conversation. While you are in a Conference, you can use any of the features that would normally be available during a two-party call. Allows you to separate a 3-party conference so that two of the parties can speak privately, while the other is placed on Consultation Hold. Allows you to place your set in an apparent busy condition without affecting the outgoing functionality. If someone calls your set while DND is activated, they hear a special busy tone. Page 1 of 2
Call Split Conference
Conference Split Do Not Disturb
166
Features
Feature
Description
SMDR -External SMDR -Internal Recall
Collects data for outgoing and incoming trunk calls. Collects data for calls made between stations within the system. Allows an incoming caller, who has been transferred to an idle station and not answered within a specified time-out period, call back the last party who handled the call. Similar time-out recalls occur for parties who are transferred to busy stations or placed on hold. The system can transparently interconnect trunk circuits originating from one CO or PBX and terminating on another (tandem trunking), without attendant intervention. Allows you to access an outside trunk for the purposes of originating and receiving external calls. Because the trunk is assigned to a line appearance, you can access the trunk to make or answer calls without trunk access codes. Allows you to enter a conversation at a busy station or ring a station with Do Not Disturb activated. Before you enter the conversation, all parties receive a warning tone. Allows a centralized attendant to set up serial calls for users on remote PBXs. Replaces non-optimal call routing with routings that use the fewest number of network channels. Allows a person on a two party call to temporarily suspend the telephone call. While the call is on hold, the person that placed the call is able to use other telephone features. The call can be retrieved from the telephone that placed the call or from another telephone. Allows you to page another telephone over its built-in speaker. See Off-Hook Voice Announce. Group Paging can be completed across a network or network cluster, allowing, for example, a set on system A to page a specific group on system B. Page 2 of 2
Tandem Trunking
Trunk Select - Direct
Override
Serial Call Route Optimization Hold on Hold
Direct Page Networked Group Page
167
168
Product availability by region

Asia Pacific
This table indicates the availability of products in Australia, New Zealand and China.
Asia Pacific Region Australia New Zealand China
3300 ICP Components 3300 Voice Mail 3300 Wireless Digital Services Unit Peripheral Unit Applications OPS Manager 5700 Voice First Applications 5810 PDA Application Contact Center Management (6110) Interactive Contact Center (6115) Contact Center Scheduling (6120) Multimedia Contact Center (6150) Intelligent Queue (6160) 6300 Call Recording Speech Server/Messaging Server 6600 Your Assistant Manual Maker*
Y Y Y N N
Y Y Y Y Y
Y Y N Y Y
Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y
Y* N N N N N N N N N N N
* Note: This application is supported but the interface is in English only.
Page 1 of 2
169
Asia Pacific Region (continued) Australia New Zealand China
Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone 5235 IP Phone Navigator OpenPhone 27 SUPERSET 4001 SUPERSET 4015 SUPERSET 4025 SUPERSET 4150 Consoles SUPERCONSOLE 1000 5550 IP Console Accessories IP PKM (12 and 48 Button units) IP Paging Unit Power Dongle PowerDsine 24PT In-line Power Unit Line Interface Module Wireless LAN (WLAN) Stand Gigabit Ethernet Stand Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Page 2 of 2 N Y Y Y Y Y N Y Y Y Y Y Y Y N N N N N N Y Y Y Y Y Y Y N Y Y Y Y N Y Y Y Y Y Y Y N Y Y Y Y
170
EMEA Region
This table indicates the availability of products in the different countries of the EMEA region.
EMEA Region UK Spain Portugal Netherlands Italy Germany France UAE South Africa
3300 ICP Components 3300 Voice Mail 3300 Wireless Digital Services Unit Peripheral Unit Applications OPS Manager* 5700 Voice First Applications 5810 PDA Application Contact Center Management (6110) Interactive Contact Center (6115) Contact Center Scheduling (6120) Multimedia Contact Center (6150) Intelligent Queue (6160) 6300 Call Recording Speech Server/ Messaging Server 6600 Your Assistant 9100 Call Center Commander Manual Maker*
Y (no Universal ASU) Y Y Y Y Y N N N
Y Y Y Y Y Y N Y
Y Y N N Y Y N N
Y Y N N Y Y N N
Y Y Y Y Y Y N Y
Y Y Y Y Y Y N Y
Y Y Y Y Y Y N N
Y Y N N Y Y N N
Y Y Y Y Y N N N
Y N Y
N N N
N N N
N N N
N N N
N N N
N N N
N N N
N N Y
Y Y Y
Y N N
Y N N
Y N N
Y N N
Y N N
Y N N
Y N N
Y N N
* Note: This application is supported but the interface is in English only. Page 1 of 2
171
EMEA Region (continued) UK Spain Portugal Netherlands Italy Germany France UAE South Africa
Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone * 5235 IP Phone Navigator OpenPhone 27 SUPERSET 4015 SUPERSET 4025 Consoles SUPERCONSOLE 1000 5550 IP Console Line Interface Module Wireless LAN (WLAN) Stand Gigabit Ethernet Stand Accessories IP PKM (12 and 48 Button units) IP Paging Unit Power Dongle Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Page 2 of 2 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y** N Y Y Y N Y Y Y N N Y Y Y N Y Y Y N N N N N N N N
Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y N N
Y Y Y Y Y Y Y Y N N
Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y N N
Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y
* Note: 5230 PDA application is only supported in English.
172
Latin America
This table is a list of products available in Latin America. These products may not have completed regulatory approvals.
Latin America Argentina Brazil Chile Mexico
3300 ICP Components 3300 Voice Mail 3300 Wireless Digital Services Unit* Peripheral Unit*
Y Y Y N Y
Y Y Y N Y
Y Y Y N Y
Y Y Y N Y
* Note: These components are supported from a migration perspective.
Applications OPS Manager* 5700 Voice First Applications 5810 PDA Application Contact Center Management (6110) Interactive Contact Center (6115) Contact Center Scheduling (6120) Multimedia Contact Center (6150) Intelligent Queue (6160) 6300 Call Recording Mitel Speech Server (attendant only) 6600 Your Assistant Manual Maker* Y Y N Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y
* Note: This application is supported but the interface is in English only.
Page 1 of 2
173
Latin America (continued) Argentina Brazil Chile Mexico
Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone** 5235 IP Phone Navigator OpenPhone 27 SUPERSET 4015 SUPERSET 4025 Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y Y N Y Y
**Note: 5230 PDA Application is only supported in English
Consoles SUPERCONSOLE 1000 5550 IP Console Accessories IP PKM (12 and 48 Button units) IP Paging Unit Power Dongle Line Interface Module Wireless LAN (WLAN) Stand Gigabit Ethernet Stand Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Page 2 of 2 Y Y Y Y Y Y Y Y
174
Index Numerics
12 Button Programmable Key Module 130 3300 CITELink Gateway 16 48 Button Programmable Key Module 131 5201 IP Phone 99 5230 IP Phone 104 5235 IP Phone 106 5303 Conference Phone 120 5310 IP Conference Unit 122 5550 IP Console 127 5720 Voice First Application Conference Bridge 9910 Commander Contact Center 83
C
CITELink Gateway 16 Compression 32 Conference Phones 120 5303 120 5310 IP Conference Unit 122 Consoles 126 5550 IP Console 127 SUPERCONSOLE 1000 126 Contact Center Solutions 82 Controller analog board description 25 CX Controller 10 CXi Controller 10
79
A
ACD 65 ACD See Automatic Call Distribution 136 Administration Access 58 Advanced Unified Messaging Messaging Server 88 Alarms 54 Analog 27 Analog board, see Embedded Analog Analog trunks 28 APC (CXi) 26 Application Processor Card 26 Applications 6100 Contact Center Solutions 82 9910 Commander Contact Center 83 Automatic Call Distribution 65 Desktop 72 Embedded 63 Interfaces 63 Manual Maker 72 Messaging Server 87 Networked Voice Mail 70 NuPoint Messenger 89 Voice First Application 77 Voice Mail 68 Wireless 65 Your Assistant 74 Automated Attendant 88 Automatic Call Distribution 65
D
Desktop Applications 72 Desktop Tool 46 Digital Phones 123 12 button PKM 130 48 button PKM 131 Accessories 130 SUPERSET 4015 124 SUPERSET 4025 125 SUPERSET Interface Module 2 Documentation 1 DS1 27 Dual E1/T1 Framer MMC 23 Dual Fiber Interface Module 23
132
E
E1 27 Echo Cancellation Module Embedded Analog description 25 Enterprise Manager 50 ETX Module 26
22
F
Feature Swap 154 Features 10 911 135 Account Codes 135 ACD 136 Advice of Charge 137 Answer Plus 137 Attendant 137
B
Bandwidth optimization BRI 15, 27
32
175

Automatic Route Selection 139 Broker's Call 139 Call Forward 140, 166 Call History 141 Call Logging 141 Call Park 141 Callback 140, 166 Call-by-call service 140, 166 Flexible Dimensioning 145 Hot Desking 146 List 135 Music 149 Networking 149 Physical System Features 10 Links 27 LX Controller
15
M
Maintenance 54 Alarms 54 Management Access Point 52 Manual Maker 72 Messaging Server 87 Advanced Unified Messaging 88 Automated Attendant 88 Multi-Lingual Support 88 Optional Fax Mail 89 Standard Unified Messaging 88 System Administration 89 Migration 37 MiTAI 63 Mitel Speech Server Attendant 85 Speech Server Unified Messaging Multi-Lingual Support 88 MXe RAID 15
G
G.729a voice compression 32 Gateways Applications and Services Gateway CITELlink 16 Group Administration Tool 47
41
86
H
HD3000 Video Conference Appliance
80
N
Network 9, 27 ISDN 29 Trunks 27 Network Services Unit 15 Networked Voice Mail 70 NSU 15 NuPoint Messenger IP 89
I
ICP Software Installer 55 IP 9 IP Networking 30 IP Paging Unit 119 IP Phone Analyzer 54 IP Phones 5201 99 5230 104 5235 106 Accessories 114 Comparison 95 Paging Unit 119 IP-DECT Wireless Solution 66 ISDN 29 ISDN Connectivity 29 ISDN Primary Rate Interface 29 ISDN Support 29 ISDN Maintenance and Administration Tool
O
OpenPhone 27 110 OPS Manager 51
P
Paging IP Paging Unit 119 Peripheral interface cards 19 Peripheral units 19 Unsupported devices 20 Peripherals 20 Physical System Features 10 Power accessories 133 Power Dongle (Cisco compliant) PowerDsine 134
52
L
Line Interface Module Lines 27
118
133
176
Index
Power Dongle (Cisco compliant) PowerDsine Power Unit 134 PRI 15, 27, 29 Programmable Key Modules 12 and 24 button 116 PSTN 27
133
Range Programming 48 System Architecture 9 System Management Tool Desktop Tool 46 Group Administration Tool 47 System Administration Tool 48
Q
Quad Basic Rate Interface Framer MMC 25 Quad Digital Signal Processor Module 22
T
TAPI 63 Teleworker Solution Trunks 27
73
R
R2 Network Services Unit 16 RAID, MXe 15 Range Programming 48 Resiliency 33 Advantages 34 Devices supporting Resiliency
U
Universal Network Services Unit User Guides 72
15
35
V
Vigo Desktop Video Appliance 80 Voice First Application 77 5720 Voice First Application Conference Bridge Billing and Reporting feature 78 HD3000 Video Conference Appliance 80 Vigo Desktop Video Appliance 80 Voice Mail 68 Capacities 69
S
Security Administration Access 58 SIM2 132 SpectraLink NetLink e340 113 SpectraLink NetLink i640 112 Speech Server Attendant 85 Speech Server Options 86 Calendar and Task Management 86 Fax Integration 87 Mobility 86 Speech Server Unified Messaging 86 Standard Unified Messaging 88 SUPERCONSOLE 1000 126 SUPERSET 4015 124 SUPERSET 4025 125 SUPERSET Interface Module 2 132 System Administration Tool 48
79
W
Wireless 65 IP-DECT Wireless Solution 66 Wireless Phones OpenPhone 27 110 SpectraLink NetLink e340 113 SpectraLink NetLink i640 112
Y
Your Assistant
74
177
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GENERAL INFORMATION GUIDE

3300 ICP General Information Guide

3300 ICP General Information Guide

About this document

About this document

About the 3300 ICP documentation set

3300 ICP General Information Guide

Whats new in 3300 ICP Release 7.0

New features and capabilities

3300 ICP General Information Guide

3300 ICP General Information Guide

The following diagram illustrates a sample 3300 ICP network.

3300 ICP General Information Guide

3300 ICP General Information Guide

Physical system features

3300 ICP controller

CX and CXi Controllers

System CX Controller Front Panel

CXi Controller Front Panel

3300 ICP General Information Guide

CX and CXi Controller Rear Panel

3300 ICP General Information Guide

Network services units

Universal Network Services Unit

3300 ICP General Information Guide

R2 Network Services Unit

3300 ICP General Information Guide

Analog Services Unit II

3300 ICP General Information Guide

Modules and Cards

3300 ICP General Information Guide

Quad Digital Signal Processor Module

Echo Cancellation Module

Dual Fiber Interface Module (FIM)

Dual T1/E1 Module

3300 ICP General Information Guide

Combo T1/E1 Module

Quad Basic Rate Interface (BRI) Framer MMC

Analog Main Board/Analog Option Board

3300 ICP General Information Guide

Application Processor Card (CXi)

The Application Processor Card requires a dedicated hard drive.

3300 ICP General Information Guide

ISDN (Integrated Services Digital Network)

3300 ICP General Information Guide

3300 ICP General Information Guide

3300 ICP General Information Guide

Advantages Over Redundancy

Devices that Support Resiliency

Spanning Tree Protocol (STP)

3300 ICP General Information Guide

3300 ICP General Information Guide

Third party PBX adjunct

SX-2000 Control replacement

3300 ICP General Information Guide

Figure 5: Application Gateway Solutions

Live Business Gateway

3300 ICP General Information Guide

Communicator 2005 PC-to-Phone Support

3300 ICP General Information Guide

Management and Maintenance

Management and Maintenance