Contents Welcome! . 1) Conventional televisio" ...... :..... 2) Spbcial lntervision channels 3) Pay Television . .

4) Where can you find cable programmes listed? 5) Some explanations about billing procedures 6) Some practical technical tips . .
7) Troubleshooting checklist To reach

us. . .

WELCOME

Welcome to the captivating world of cable television, as one of the

600,000 subscribers our Group is already serving. We have prepared this passport so you can quickly and easily locate the many services for which you have subscribed. Keep it handy. You'll find it invaluable. As you travel around the dial with it, you'll discover all the pleasures and rich variety of the wide world of services available to you and your family with cable. On behalf of our Croup, I want to welcome you personally and wish you many long hours of relaxation, enjoying entertainment, news and information of all kinds.

a-=a----=Andrd Chagnon
President

CONVENTIONAL
]-ELEVISION
Canadian channels

French language

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cable 4 Mtl cable 7 Mrl cable 8 Mrl cable 6 Que. cable 2 Que. cable 8 eue.

cable 15 Mtl cable lS Mtl cable 16 Que. cable 1B Que.

cable 21 Mtl

cable 19 Que

Canadian channel

English

&

French

.ll

if
cable 28 Mtl (Mtl only)
iri

Canadian channels

English language

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cable 11 Mtl cable 13 Mtl cable i9 Mrl cable 12 Que. cable 3 Que. (Mtl only)

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t_d1_-/\.

American channels

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cable 3 Mtl cable 16 Mtl cable iZ Mtl cable 20 Mtl cable 22 Mtl cable Z Que. cable 12 Que cable 20 eue. (Mtl only) cable 13 eue

Two questions often asked regardi ng conventional TV channels

example, drama and ne*s shows produced for the TVA network can be viewed simultaneously on Channel .10 Montreal (CFTM, Cable Z), Channel 4 in Quebec City (CFCM, Cable 2) and on Channel 7'(CHLT, Cable 18) in Sherbrooke. The percentage of simultaneous broadcasts viries according to the local stations and national networks involved. Example: Channel B, Cornwall (CJOH, Cable 19 in Montreal) devotes only 20 to 25% of its programming to CTV network

same programmes, at the same times, as the main network station. For

wt{Y ARE rlJE sAMt _ _ PROGRAMMIS BROADCAST oN DIFFERENT Cl-lANNtLSl Local television stations affiliated with the national networks broadcast the

(For Montrear subscribers, there wiil arso be programming duprication ar cerrain hours at Positions 2O and 22. These two channels are occupied by WMTW-B and WVNV_22 of the ABC Network in the U.S.)

The additional choice qf late,night or afternoon films offbred by these two regional stations iustifies their place,in our cable programming.
_.

\ /HAT IS SUBSTITUTION ALL ABOUT?

A CRTC (Canadian Radio-Television and
Telecommunications Commission) regulation requires that Canadian network commercials must be substituted for the U.S. network commercials when the same event (baseball, for example) is being carried on both

simurcasts
Regional affiliates of the networks are:

i$tTl]rlf::Hf:?:

y,iv vou wi'

national

American channel at certain times.

cable 15, - cable '16 Montreal Quebec City CKTM-I3, Trois-Rivieres

Radio-Canada network (French) CKSH-9, Sherbrooke

o

cable

2.1, Montreal rvlut I(t Edt

cable 19, Quebec

City

TVA

CHLI-7,

Network Sherbrooke

..

:
"
a

cable 18, Montreal and

Quebec City

CTV Network CJOH-8, Cornwall - cable 19, Montreal only

.D EXCLUSTVE TNTER-V|S|ON

CHANNELS

lntervision transmits television signals by microwave to its member cable companies in the different regions, for retransmission by cable to their subscribers' homes.

CENERAT INFORMATION
cable 2, Montreal cable 4, Quebec This position is used to billboard programme schedules for the special lnterVision channels and Pay-TV channels, as well as for general interest
messages.

. .

afternoon. There are no commercial messages of any kind on this channel, so subscribers can enjoy uninterrupted

viewing pleasure.
WEATHER . cable 6, Montreal . cable 5, Quebec Environment Canada weather reports and forecasts are presented in easy to follow Telidon charts and graphics. There is a bulletin about every five minutes, with four complete updates each day. Weather forecasts are given for Montreal and Quebec City, as well

An hourly segment on these general interest channels is devoted to popular

features such as:

Horoscope (in Telidon graphics) and the "Thought for the Day". Loto-Quebec results (at oddnumbered hours: ex., 9 a.m.. .11 a.m., 1 p.m., etc.) A Loto-Quebec survey reveals that 10% of all winners learn the draw results by watching lnter-Vision.

as for the seven main regions: Saguenay, Outaouais, Eastern Townships, Abitibi, Mauricie, Laurentians, Lower St. Lawrence. Forecasts are also given for the other provinces.

TVFQ-ee,

TELEVISION FROM FRANCT

cable 5, Montreal cable 1Q Quebec The TVFQ-99 channel brings viewers the pick of the best programmes produced by the three major networks in France: TFl, Antenne 2 and FR3.

. .

Environment Canada forecasts are available at all hours of the day and night, an indispensable help in organizing daily activities.

Different in style and content, this entertaining and educational programming from France is scheduled to suit individual viewing times and habits. Original programming broadcast daily between 5 p.m. and midnight is repeated on the same day the following week, this time from 9:30 a.m. to 4:45 p.m., so all subscribers will have a chance to watch. Example: programmes shown on Monday evening will be repeated the following Monday

OO

l'\l [:${ (}, {}\trvl{rNlI} It l[:V'15!{itr . cable 9 - Montreal, Quebec

(
ln accordance with CRTC regulations,
each cable company offers the local community use of a TV channel and provides the necessary technical
support.

for a photographer's services, write or

'phone: Le Service des Annonces lllustrees PO. Box 329 Tel.: Montreal

Station A Longueuil,

P.Q.

l4H 322

866-4423 Quebec City

1-800-361-0182

lndividuals or groups interested in producing their own special telecasts can submit proposals to their community TV coordinators. These experts will provide advice and make the necessary production facilities available. (See telephone number on the last page of this Passport.)

I f:l

L-l\ l'LIRMAI ION

FDI&1F

[)lA

cable 14 Montreal/Quebec (ln Montreal, presented alternately

with

S.O.S. Service, Job Offers and House of Commons debates from

Ottawa).

. .

ll lLrsfit,\TE:ti t\r i\[)S

Channel 14 uses easy-to-follow Telidon graphics for daily broadcasts of some 50 pages of news and information prepared by Edimedia. Communication-Qu6bec also uses this channel for its daily news bulletin on government activities.

cable 12, Montreal cable 22 Quebec How to get a great response when you
have something to sell! Just send a 35 mm slide (horizontal) and short copy (typed or printed in capital letters) to the address below. And don't

forget to give your telephone number and the price of the article for sale. lf you would like a photographer to come to your home (for a modest fee), telephone: 856-4423 (in Montreal) or 1-800-361-0182 (Quebec City). Your ad will be shown several times a week, at different hours of the day and night.

Our research has proved that these TV

ads get results. They have a sales success rate of more than 45%, which is a much higher response than other similar services achieve. (This service is for individuals only, not businesses.) To

place an ad, for more information, or

I

\"o.s. sflt\,tcF/f oB oFFFRS

o cable 14, Montreal . cable 27, Quebec
S.O.S. Service

IIl]NlI . cable

cti()r.]PS
23, Montreal

This free service is specially designed for people who want to buy or exchange goods or services, find a lost pet, complete a collection, join a car pool, or offer their services for moving, painting, gardening, etc. (Not available

lnterVision makes a special channel available to Quebec's ethnic groups. Programming is prepared by some 30 different cultural communities, with a blend of local productions and documents from national TV networks, and broadcast in the language of each participating ethnic community.

to

businesses.)

Montreal: S.O.S. Service P.O. Box 329

Station A Longueuil,

Quebec City:
S.O.S. Service

TVEQ: QUEBEC EDIJCAI IONAL TEIEVISION

E

)4H

322

P.Q.

lnterVision Quebec 700 St. Cyrille Blvd.

ClR

Floor C, Quebec,
sA9

P.Q

Copy for each advertisement must not exceed 150 characters. Each letter and each space counts for one character. Use the grill below as a guide.
o
X 5
R,

cable 24, Montreal cable 25, Quebec TVEQ offers credit courses, informational and training programmes, plus educational documentaries, in cooperation with Tele-Universit6, University of Montreal, University of Quebec, Laval University, E.N.A.P. (Ecole nationale d'administration publique) and other teaching
establishments.

. .

HOUSE OF CCM,\,IONS
cable 21, Quebec Commons debates are telecast live and in full (in French) on weekdays, when the House is sitting. Question period (untranslated) is broadcast on Sundays from 10 a.m. to 6 p.m. When the House is not sitting, this channel carries S.O.S. Service, Edimedia and Job Offers in Montreal; video games in Quebec City.

. .

cable 14, Montreal

fob Offers
The Canada Employment Centre and Quebec Manpower Centre post notices of jobs available in your region. These are shown at different hours each day so that they will be seen by the maximum number of people.

NATIONAL ASSTMBLY
o cable 27 Montreal . cable 11 Quebec National Assembly debates and some parliamentary committee hearings are broadcast live from Quebec City on this channel, according to the schedule shown regularly on your screen. When the National Assembly is not sitting, the "Tele-Shopping" service is carried on'this channel.

CH

LDHEN/Y0UTl-l : TVJO

o cable 26, Montreal/Quebec

TVJQ programming - with no is violence and no commercials aimed at the pre-school, school and 12-to-15 year age groups. From 7:30 a.m. to B p.m., the channel carries cartoons, rock music, educational and cultural broadcasts, magazine type shows, etc. Evening hours are devoted to programmes for adults, on such subjects as finance, the arts, astrology, gastronomy, law and housing. At night, it is turned over to video game fans.

. cable 25 Montreal o cable 23 Quebec This channel is on the air 24 hours a day, bringing viewers boxing, kickboxing, college and major junior hockey, bowling, billiards, track and field, as well as information programmes and series on jogging, hunting and fishing, etc. TVSQ programming devotes a large amount of time to amateur sports, but
also brings viewers professional sports events that are not being carried on conventional television stations.

SPORTS ,AND RECREI\IION: T\/SQ

VIDEO CAMFS . cable 26 Montreal . cable 15-21-26-28, Quebec Video games start at midnight on cable 26 in both Montreal and Quebec City. They run 24 hours a day on cable positions 15 and 28 in Quebec City, and are available on cable 21 in that city when the House of Commons is not sitting.
These computer-programmed video
Bames are available

on an experimental

basis to subscribers with a touch-tone dial telephone. Only one subscriber can play at a time, and the games can be accessed in the following manner: Your touch{one telephone has 12 buttons, identified by 10 numbers and 2 symbols. Pressing 2 buttons in

I
,l

sequence produces the letter or number to be communicated to the computer. Here are the codes to use:

10

Figures

I I

12:0102 M:61
etc. . .

10:0100 K:52 11-0101 L-53

0:00 A:21 N:62 r:14 1:01 B:22 0-63 .:24 2:02 C:23 P:71 + :34 3:03 D:31 Q:11 - -44 4:04 E-32 R:72 X:54 5 :05 F:33 S-73 +:64 6:06 C-41 T:81 ::74 7:O7 H:42 U: 82 ?.:84 8-08 t:43 V:83 ::94 9:09 J:Sr w:91
Y:93 z:"12

Letters

Symbols

1f

x-92

cable 27 Montreal cable '11 Quebec You can buy books and records presented on this channel, right from your own home, just by dialing the telephone number shown on the screen. You can pay by credit card, or ask to be billed later, on a separate invoice from your cable statement. Items are mailed to you (the price shown includes postage and handling). Tele-Shopping is broadcast on days when the National Assembly is not
sitting.

. .

l[

5f

l{-}l;PiNi,: l\,4()

Return: when entry message has been completed, press: >F or 55. Correction ("backspace"): to correct an error or erase the previous instruction,
press:

P(JBLI( TMPt(-I\'IF5:
o cable 24 Quebec lnter-Vision has placed programming on channel 24 of its regional network in the hands of the Association des Employ6s Civils. Matters of common interest to government workers are dealt with on this channel: the civil service, collective labour agreements, recreation, etc. There are also regular information programmes to acquaint the general public with the structures and operating procedures of various government organ izations.

# or

66.

Example:
1)

to enter

105

I
,l

2) to write "HELLO"
press buttons:

t< lndicates that your message to the computer is complete.

You must be patient, since demand for these popular games is so great it is sometimes difficult to gain access to

the computer.

11

No commercials. Full, uncut versions. Watch when you please. Repeats at convenient hours. That's the joy of

3Htur'oN

pay-TV! . Premier Choix: TVEC, the national French language channel, position 30. o First Choice - the national English language channel, position 31. Contents tn" theatres, on conventional TV. you also 3t sreat classics and perennial favourite"s, ;tl in original, uncut versions. You can watch variety shows with top
which have compl"ted
ut

a$lJf% or programming consists or ilrms. Inese tnctuoe recent s

the' but are not yet av

els' TV connection, you can rent a second

ff'"tj?:"t"#,1"11,0"t subscription to both NOTE: lf you subscr

,

lf you want to add a second pay-TV channel We replace your old descrambler with a new one, and you only have to pay the registration fee for the new channel. However, if you bring the old descrambler to our office, we make the exchange at no cost to you (no registration fee to pay). a monthlv

descrambler for a modest monthly fee, 50 you can watch the same Pay-TV service (or services) on the second set'

international stars, documentaries, children's programmes, sports (international tennis, boxing, hockey) many
Pay-TV. Each

subscriber subscriber tailed programme guide

wh.en ..

-...-,-..._

tr^

"..
a a

Kegrstratron fee is payable only

the descrambler (decoder) is installed. ,o Thereafter, the monthly subscriber fee .i for the Pay-TV channel

.-r. Z{)X,.D.^ _ lL

ir

t!

charge.

includes the descrambler

selected i rental

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^

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l_ !-l

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i.)

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Watch WHAT you want.. . WHEN you want All Pay-TV movies and programmes are rerun at different hours, on different days of the week, throughout the month. That way, you never miss anything you want to watch. Pay-TV channels are on the air 24 hours a day, and reruns are carefully planned to be seen at the most convenient time for all viewers, no matter what their work or leisure schedules may be.
Be your own programme director! When you receive your Pay-TV programme listing guide each month, take a few minutes to draw up your own day-to-day "viewing calendar".

Special descrambler for'tontrolled proSramme access" At the request of many parents, we offer a special descrambler with lock and key that allows the subscriber to control access to Pay-TV channels. The descrambler can be turned "ON" only with the key, to allow regular viewing of the Pay-TV channel (or channels). When it is locked in the "OFF" position, and the key removed, only a scrambled signal is received. Pay-TV programmes then cannot be watched by children, or others, without your permission. Ask us about the modalities for obtaining delivery of this special key operated descrambler.

Pick your entertainment, at the times you want to watch, and discover the sheer pleasure of entertainment without commercials or other bothera a some interruptions! You can even a a "screen" a movie early in the month a to decide whether it's suitable for the aa 0 children to watch, later on in the a a month. I

lf you have any comments. . . Send them to the address shown in

your monthly listing guide.
Pay-TV

a
a

I t I
a

a networks attach a great deal of I a importance to what you, as a subscriber, have to say and think about the at a service you receive.

ircli

I I

I t

A WHERE CAN YOU FIND CABLE

PRocRAM/vtES LtsTED?
TELEVISION
PAY TELTVISION

CONVTNTIONAL

e For a more complete schedule for TVSQ-Sports, consult the daily chronicle "Sports Electroniques" in Le Journal de Montrdal.

'

grammes, alphanumeric "information pages" listing upcoming programmes are shown on these channels: TVJQ

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rt
I

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FASE N()I'F

It is important to pay your cable

television fees and service charges before the due date shown on the
tnvotce.

cable services on an annual basis are billed each month for their Pay-TV
servrce.

tJlil$N(; I'f:f{l(jl}
F

rri,ll\ji: il'i

Cable television rates are regulated by the CRTC (Canadian Radio-Television and Telecommunications Comm ission). These rates are based on the kinds of service provided. Any rate revision, modification or increase must be authorized by the CRTC.
1lI I J';i, 1,tF i [{()i}',, a) Pre-authorized payment We strongly recommend this payment method: it's the simplest and most economical. No cheques to write, no

Since payment for cable services must be made in advance, it is important for you to check the billing period covered on each invoice you receive. The amount invoiced is based on the length

of this period. ln the case of Pay-TV, the first invoice issued covers the period commencing when your descrambler is delivered and can be for 30 days or more, to allow for adjustment to your regular cable payment

due date.
l,iJ.irr jl\i

stamps and envelopes to buy. Your

Subscribers who move to another area served by Cablevision Nationale or

payment is made automatically, by

direct withdrawal from your bank account, so you never forget. lf you use this payment method, it's important to notify us right away of any change: such as a new account number, or if you move, change banks,
etc. That

T6lec6ble Vid6otron need pay only 50o/o of the regular charge to have their cable service reinstalled at the new
add ress.

i{l trir';i'} 1il\'.\,; i \.{)i Ir t When you wish to have your cable
service disconnected completely, or if you plan to move and want to have cable reinstalled at your new address, you must notify us a minimum of 30
days in advance.

will avoid any possible errors.

b) By invoice Cable subscribers have the choice of being invoiced every two months, or once a year. If billing is done annually, the CRTC authorized rate is maintained throughout the entire billing period, under what we call a "protected rate". Pay-TV charges, however, are payable only on a monthly basis: by invoice or pre-authorized payment. This explains why subscribers who pay for regular

We will then stop billing you at your present address 30 days after the date

of your notice.

6?ff^r,5Arffif'
Our policy is to provide subscribers with free maintenance and repair
service for any problems related to their cable reception or installations, or with the converters they rent from us. We are not responsible, however, for problems caused by other equipment connected to TV sets, such as: microcomputers, video games, recorders, remote controls, converters owned by the subscriber; etc. lf our technicians are called in for such problems, we will have to make a $24 service charge for the visit. ln order to avoid extra and totally
unnecessary charges like that, we urge GENERAL CHICKS

lmportant: Always make sure that all cable connections (to the set, the convertet etc.) are solidly in place, and that the central conductor is not folded back on itself or loosely inserted. Many service calls are also often due to poor electrical connections or power supply. Check if the TV set is properly plugged into the wall outlet and the converter. If you have a remote control convertet make certain that the control knobs on both the converter and the TV set itself are in the "ON" position.
,,I

NTERFERENCE POS]TIONS"

you to consult the troubleshooting checklist on the following page before calling in a service technician.

Some cable channels are known as "interference positions'i These are the channels occupying, the same position on the dial as local television stations (in Montreal: "2", "10", "6" and "12", in Quebec City: "4", "5" and "1'1"). Local

interference can affect reception quality

ts.j
at

,r'"":..".v..."..
at'

iDri

\k'./."

%, '
a' a a a

on these channels, so the programming is usually of the alphanumeric type, which is minimally affected by such local phenomena.

,,

,t/

16

PROBTEM Sound,, but screen

PROBABLE CAUSE

SOTUTION Contact manufacturer

Turn channel selector knob to

black.

TV set defective.
Channel selector knob

Picture snowy, sound clear (with converter)

on TV set not in position 3.

Fine tuning knob on TV or converter not adjusted properly.

position

3.

Adjust fine tuning knob on TV set and converter. Turn channel selector knob on

Picture snowy, no

sound. Channel selector knob

on TV set not in position 3.

TV set to position 3.

To

"reactivate" converter, unplug the power feed, wait 15 seconds, then reconnect power Ad;ust TV set or contacl
manufacturer.

False, shifting colours, picture dark, blurred, slightly distorted.

TV set not properly

ad

justed.

Single or double black lines or stripes in picture.

Stations overlap.

Cable problems. Channel selector knob on TV set not in

Call for service

Turn channel selector knob on

position

3.

TV set to position 3. Adjust fine tuning knob on

converter.

Converter defective.

Call for service, if converter rented from us.

is

Note: For cordless remote control convertet check to make sure that battery is in good condition.

No picture or blurred picture on all channels

Converter may not be plugged into power

sou rce.

Check if converter is plugged

into electric outlet. Check

whether switch controlling wall outlet is in "ON" position.

17

?r,_j

11i

.,/r

. j.rrr

, .J .

PROBTEM WITH PAY TV

1) Descrambler does not

sotuTtoN
Check whether the transformer supplying power to descrambler is plugged in properly.

work.

lf an extension cord or double connection plug used, make sure that all connections are solidly plugged in.
Check to make sure that the power feed cord transformer box is solidly plugged into the descrambler input terminal. 2) Cable connections are
inverted.

is

fnm

the

Recheck connection with the help of installation diagram and video demonstrations on cable 2 Montreal, cable 4 Quebec City.

lf problem

persists, disconnect descrambler and reconnect cable only.

lf reception then returns to normal, it is the descrambler which is defective. Call for service.
3) Your converter is

not

Rent a converter from us.

compatible with the

descrambler (converter with channel 4 outlet, or integrated converter).

Because of the important deveiopments

in the cable television industry coming

in the year ahead, we recommend that our subscribers rent converters, rather than buy them. As new cable services and technologies arrive on the scene, we will replace the converters with new equipment to keep you always uptothe-minute in viewing pleasure. You can rent a converter for only $4 a monlh, including free maintenance.

?: .:!

'',' it. $ui:11[rlrll,.:

Laval Region Montreal Region Quebec City Region

Sales and Customer Service 282-1001 282-1001 687-4410

Television
281-1711 281-1711

687-4242

664-1428 281-1232 670-9098

; i

r,'n

Montreal Region

2000 Berri Street Montreal, Que. H2L 4VZ

Quebec City Region 1005 Codin Street Ville Vanier, Que. C1M 3C6
Print your subscriber No. here: