Republic of the Philippines City of Cadiz

OFFICE OF THE CITY MAYOR

EXECUTIVE ORDER N0.: 012 Series of 2009
AN ORDER MANDATING THE ADOPTION AND IMPLEMENTATION OF THE CADIZ CITY CITIZENS CHARTER AND FOR OTHER PURPOSES WHEREAS, the Anti-Red Tape Act of 2007 otherwise known as Republic Act N0. 9485 declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government; WHEREAS, in accordance with policy, local government units have been mandated by R.A. 9485 to set up service standards to be known as the Citizens Charter in the form of information billboards which should be posted at the main entrance of offices at the most conspicuous place, or in the form of published materials written either in English, Filipino or in the local dialect; WHEREAS, the different departments of the City of Cadiz delivering frontline services have formulated and established their own systems and procedures in transacting business within their respective offices; WHEREAS, the City of Cadiz have incorporated and consolidated the services, systems and procedures of the different departments delivering frontline services into the CADIZ CITY CITIZENS CHARTER; WHEREAS, it is the leaderships desire for the City of Cadiz, and its constituents, to reap the benefits that the implementation of a Citizens Charter may brought about, such as, less cost of public service delivery, reduce vulnerability to graft and corruption, availability of feedback mechanism, existence of basis for assessing the performance of the city government and its personnel, as well as customer satisfaction, equal treatment of customers, availability of complaints and redress mechanism, and opening opportunity for people participation on service improvement, among others; NOW THEREFORE, by virtue of the powers vested upon me as local chief executive of the City of Cadiz, I hereby order the following: Section 1. The Cadiz City Citizens Charter. The Cadiz City Citizens Charter is hereby formulated as the official document containing the service standards and the pledge that communicates in simple terms, information on the services that the City provides to its constituents. The Cadiz City Citizens Charter describes the step-by-step procedures for availing a particular service and the guaranteed performance level that the constituents may expect for that service. Section 2. Adoption and Implementation. All departments and offices of the City Government of Cadiz are hereby ordered and directed to adopt and implement the CADIZ CITY CITIZENS CHARTER within their respective departments or offices. Section 3. Repealing Clause. Previous orders, directives or memoranda which are inconsistent with this order are hereby considered repealed or amended accordingly. Section 4. Effectivity. This order shall take effect immediately. DONE in the City of Cadiz this 4th day of September, 2009.

SALVADOR G. ESCALANTE, JR. City Mayor

HON. PATRICK G. ESCALANTE, M.D. City Mayor

VISION
Cadiz City as a gateway and a premier center of agro-fishery resources of Negros island.

MISSION
The strategic location of the city with a wide and rich island and marine resources and vast fertile agricultural land, and the completion of the commercial port and the construction of fish port will open a new opportunity for economic growth and increase the level of competitiveness.

PERFORMANCE PLEDGE
We, the Cadiz City government officials and employees, commit ourselves to our respective duties and responsibilities to ensure the best delivery of all frontline services to provide to our people. We shall faithfully perform our assigned task pursuant to the set of standards expressed in our citizens charter, issuances and regulations. This we pledge to develop the trust and confidence of our constituents and to promote greater community support and involvement in local governance.

HON. PATRICK G. ESCALANTE, M.D. City Mayor

FEEDBACK AND REDRESS MECHANISM

For comments and suggestions with regards to our services, you have the following options to do: Drop your comments/ suggestions at the drop box located at the information/ complaint desk, ground floor, City Hall building. Refer to our guard, who serves as officer of the day and who shall attend to you promptly. Accomplish our feedback form and put inside the drop box at the information/ complaint desk. E-mail us at mayor@cadizcity.gov.ph. We are here to serve you better.

ORGANIZATIONAL PROFILE
Cadiz City has 14 elected officials and six hundred forty-five (645) permanent employees, three (3) temporary employees, twenty three (23) co-terminus employees and thirty four (34) contractual employees, one hundred twenty two (122) assignment order and one thousand six hundred ten (1,610) job order workers. It has eighteen (18) departments, including the Economic Enterprise (Public Market). These are distributed in the different locations in the city. The departments that are located at the city hall are: Offices of the City Mayor, Sangguniang Panlungsod/ Vice Mayor, Legal, Budget, Accountant, Treasurer and General Services. Adjacent to the city hall are the Offices of the Civil Registrar and City Planning and Development Coordinator. Along Cabahug Street, we have the Offices of the City Health Officer and the Don Bernardo Benedicto Birthing Home and Emergency Clinic, the City Public Library, and the City Social Welfare and Development. City Offices located near the Philippine Normal University also along Cabahug Street are the Offices of the City Engineer, City Assessor and the City Information. Located at the reclamation area is the Office of the City Veterinarian and the Cadiz City Slaughterhouse while that of the Office of the Agriculturist is situated along the Gustilo Boulevard near LTO Office. The Economic Enterprise Office is situated at the Cadiz City Public Market. The City of Cadiz is committed to its City Vision and Mission CADIZ CITY, A GATEWAY AND A PREMIER CENTER OF AGRO-FISHERY RESOURCES OF NEGROS ISLAND.