ITIL® V2 TO V3 FOUNDATION

BRIDGING COURSE
www.unicom.co.uk/cm I Presenter: Prakash Sharma, QAI I
London: 16 Oct, ‘08, 22 Jan, ‘09, 12 Mar, ‘09 I 1 day: £300 + VAT

Workshop Overview
The ITIL® V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate
level of knowledge. This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL
versions.

Workshop Takeways
The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from
earlier ITIL versions. Candidates can expect to gain knowledge and understanding on the successful completion of the
components related to this certification.

Course Outline
! Service Management as a practice (Awareness) ! Selected Roles (Awareness)
! Service Lifecycle (Awareness) ! Selected Functions (Awareness)
! Key Principles and Models (Awareness) ! Technology and Architecture (Awareness)
! Generic Concepts (Awareness) ! ITIL Qualification scheme (Awareness)
! Selected Processes (Awareness)

Target Group
The target group of the ITIL® V3 Foundation Bridging course is existing holders of ITIL Foundation Certificate from
earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a
one-day course with a test at the end.

Format of the Examination

This syllabus has an accompanying test at which the candidate must achieve a pass score to gain the ITIL Foundation
Bridging Certificate in IT Service Management.

Type Duration Prerequisite

> Multiple choices > Maximum 30 minutes > Foundation Certificate from earlier
> 20 questions > Candidates sitting the examination ITIL versions

> The questions are picked from
the full ITIL Foundation exam in
IT Service Management.
in a language other than their > Supervised: Yes
native language have a maximum > Open Book: No
of 40 minutes and are allowed the > Pass Score: 65 % (13 out of 20)
use of a dictionary > Distinction Score: None

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

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 ITIL® V3 Foundation Bridging Course

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