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com MIRIAM ABRAHAM 416 286-0508 ____________________________________________________________________________________ CAREER PROFILE - Senior Consultant with an exceptional record of achievement in Corporate Learning & Development - Organization Development - Human Resources Management

QUALIFICATIONS SUMMARY - Results-oriented professional with a proven record of success in developing and implementing solutions that target business needs by enhancing staff performance and improving organizational effectiveness: Over 15 years experience managing the Learning & Development and Human Resources functions Designed and delivered customized organization development solutions Built online learning programs and conducted distance learning using a variety of web tools Led company process improvement resulting in significant efficiency gains Directed corporate talent management and succession planning Coached teams and individuals on performance and personal effectiveness Facilitated corporate think tanks including strategic planning, negotiations, and mediations

EMPLOYMENT HISTORY 2008 2011 Ontario Lottery and Gaming - Senior Learning Consultant 1999 2008 McGraw Hill Ryerson Limited - Manager, Learning and Development 1997 1999 Shaw Communications Inc. - Education/Performance Consultant 1978 1997 Canada Mortgage and Housing Corporation - Human Resources Manager 1977 1978 Gage, Macmillan Publishing Ltd. - Personnel Officer 1971 1974 Scarborough Board of Education - Teacher EDUCATION 1995 Master in Education (Adult Education) - University of Toronto 1977 Bachelor of Arts - University of Toronto 1971 Elementary Teachers Certificate - Toronto Teachers College Certifications CTDP- Certified Training & Development Practitioner- Canadian Society of Training & Development CHRP- Certified Human Resources Practitioner - Human Resources Professional Association CODP-Canadian Organization Development Practitioner (candidate) Canadian Organization Development Institute Certificate in Knowledge Management and e-Learning - University of Toronto Certificate in Executive Coaching - California Institute of Coaching Certificate in Alternate Dispute Resolution - Durham College

EXPERIENCE HIGHLIGHTS Training & Development Conduct multi-dimensional needs analyses using quantitative and qualitative research methods to assess employee skills and operational effectiveness gaps Allocate and manage budgets and resources to satisfy corporate priorities Consult with and advise clients in public and private organizations, using a collaborative approach to identify needs and determine optimal solutions Design customized curriculums and programs using a variety of mediums including, classroom, distance learning, multi-media and blended learning methodologies Build and facilitate interactive training programs engaging all learning styles in topics ranging from corporate compliance and policies to soft skills development Develop and implement on-the-job application & reinforcement mechanisms to promote the transfer of learning to the job Contract and manage external training consultants, ensuring successful project completion Measure training effectiveness and ROI of expenditure using comprehensive approaches to demonstrate the impact of training solutions on business results Achievement Example - Innovated leading-edge programs. One, The Mentoring Network, a collaborative learning vehicle, promoted cross-functional staff development. That program gained recognition outside the Corporation and was profiled in professional journals. This resulted in other companies benchmarking the program and invitations to present at HRPA, CSTD and other professional conferences. Human Resources Management Manage the HR function for largest district in CMHC Participate in business planning activity to determine implications on human capital Conduct business volume and work-flow analyses to design effective organization structures Construct and classify jobs to ensure corporate relativity and equitable compensation Consult with managers on all aspects of performance management and employee relations Administer compensation and benefits program - participate in design of rewards/recognition Utilize performance consulting approach in delivering Human Resources programs including Employment Equity, Diversity, Health and Safety Achievement Example - Selected as primary HR field representative on National Task Forces for initiatives including Job Competencies, Behavioral Descriptive Interviewing, Total Quality Management, Talent Management, Succession Planning, Policy Development. Organization Development Lead multi-functional teams in organization development activities, and process improvement Facilitate change management inherent in large program introductions, as with a new CRM Create and administer climate surveys - design and implement interventions to resolve problems Coach managers on strategy execution by promoting staff behaviors leading to targeted results Support optimal team function through coaching and development programs like Team Learning Achievement Example Credited as driving force behind a comprehensive intra/inter departmental Process Improvement initiative. This initiative was extended to the improvement of processes with clients and vendors which resulted in substantive efficiency gains. One such project was instrumental in achieving a win-back of a major customer account.