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This guide will introduce you to the benefits of Vodafones Online Bill Manager and illustrate how easy it is to manage your bills.
A Quick Overview
The Online Bill Manager provides a whole host of features and benefits when managing monthly invoices. Below is an overview of what can be accomplished from the left hand menu options:
Contents
A Quick Overview Accessing the Online Bill Manager Check Current and Past Invoices Printing Replica Paper Bills How to Check Costs by Each Device/User How to Check Costs by Type of Usage Itemisation:Check and Download for Analysis Alerts How to Check Current Unbilled Usage How to Create Customised Cost Allocation Reports How to Request a Bar Manage and Administer Your Online Billing Account How to Pay an Invoice 1 2 4 7 8 9 10 12 14 15 16 17 19
Invoice Overview
Find all of your invoices received from Vodafone here.
Phone Overview
An overview of all handsets on an account including usage costs, etc.
Usage Overview
Cost overview of the usage for each service such as calls, texts, etc.
Unbilled Calls
View what you have used so far this month.
Important Information Line Rental is charged a month in advance and calls are charged in arrears Getting in Touch Customer Services (Monday Friday 9am 6pm) Email: vpscustomer.services@vodafone.com Telephone: 0161 446 4310
Bar A Phone
Request to restrict all incoming and outgoing usage on a device.
It happens to the best of us, but should the username or password be forgotten, there are a number of methods to retrieve it:
Username
This is your Customer Account Number. (See page 3 for details)
Forgotten Username Locate the Welcome Email that included login details. Locate a previous paper bill or downloaded paper bill (if applicable). The username is the Customer Account Number in the top right of the page. Contact Customer Services on 0161 446 4310 or email vpscustomer.services@vodafone.com (between 9am - 6pm, Mon - Fri).
Forgotten Password The Username is required for instant password retrieval. Insert this into the Username field and click Forgotten Password. The password will then be emailed to the Primary User. Locate the Welcome Email for access details. Contact Customer Services on 0161 446 4310 or email vpscustomer.services@vodafone.com (between 9am - 6pm, Mon - Fri).
Password
This was sent to you via email when your first invoice was ready.
The Invoice Overview page displays all the invoices you have so far received from Vodafone. From this page its possible to conduct further analysis into each invoice by clicking on the icons to the left of them.
Display Invoices
Choose which invoice you want to analyse.
Invoice Overview
This link takes you to all of your Vodafone invoices.
Show Invoice
Clicking here takes you to a page that shows the basic charges in this invoice, such as total call costs and line rental. (See page 6)
Invoice Analysis
This page provides a practical breakdown of usage across all of the handsets in this invoice, including details on which handset made the longest call, average cost of all calls and average cost per phone. (See page 6)
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Call Details
This link takes you to a page where you can view detailed costs for the various types of usage, such as voice calls, SMS and GPRS.
Types of Usage
Here you can see the types of usage that have accrued costs. They range from calls on the same network (Vodafone-Vodafone) to data use abroad (Data Abroad). For a comprehensive list of the descriptions please read page 2 of the PDF copy of an invoice (see page 7 for details).
Show Invoice
Clicking here takes you to a page that shows the basic charges in this invoice, such as total call costs and line rental.
Call Details
This page provides an itemised list of where the particular handset has accrued costs during the billing period. It includes anything from SMS to BlackBerry usage.
CSV
Ideal for analysing in Excel.
Download
Insert the email address you want a CSV report sent to.
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Alerts
Create Monthly Usage/Monetary Alerts
The Online Bill Manager allows you to create email alerts when users/accounts reach either usage limits or monetary limits stipulated by yourself. Usage limits can be set for minutes spent calling/MBs spent using data (apps & web). The limit applies to all usage even that within any bundles. To receive an alert when youre about to exceed your inclusive allowance, set the limit to match the allowance. Monetary limits are based on Pounds () spent using a device across chargeable services. Chargeable services include calls and data outside of your inclusive allowance, premium numbers, roaming etc. If you want to receive an alert as soon as you make a chargeable call, for example, simply set the monetary limit at 0.01.
Multiple Alerts
Its also possible to set multiple alerts based on monetary, minutes and MB usage for users/accounts. In these instances, alerts will be triggered when each limit is breached (as opposed to triggering one alert when all limits are reached).
NOTE
Alerts will NOT stop devices/accounts from exceeding the limit set. They only trigger an email to the Account Administrator/User for awareness.
Individual Users are listed here. Tick a User to set an alert for (Money), MB (Data) or Mins (time spent calling).
NOTE
Although Monetary/Usage data is refreshed daily, it can take 48 hours to be processed and trigger alerts.
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With your group(s) saved you can run reports on them for any given invoicing period. Just select the Run Report button. From this page you can also edit your groups or even delete them.
When you run a report you can see a brief overview of the costs for the selected handsets. From here you can run another report or download information on the calls these handsets made.
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IMPORTANT
Request a Bar
Tick the box next to the numbers that will require a bar to be placed on them.
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Status
Click status to activate & deactivate users.
User Details
Add/Edit details for the user youre creating.
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