Why cannot I access the Internet after connecting TP-LINK Router to my modem?

Suitable for: 54Mbps Wireless G Router,150Mbps Wireless N Router,300Mbps Wireless N Router, Wired Router
Problem description: Some times, you can access the Internet by directly connecting your computer to the modem, but when you add a router into your network, you cant make it. If you have a similar problem, please try the solutions below:

Method 1 Change the WAN Connection Type to Dynamic IP. Before you install the TP-Link Router, if your computer (directly connected to your ADSL\Cable modem) is able to access the Internet automatically without running any additional program, please use Dynamic IP as the WAN connection type.TP-LINK Router use Dynamic IP mode by default, if you didnt change this setting before,please skip to next method.
Step1 Open the web browser and type the LAN IP address of the router in the address bar, the default IP address of TP-LINK router is 192.168.1.1, and then press Enter.

Note: if you can not access 192.168.1.1, please check the IP address of your computer or reconfigure the IP address of your computer. Step2 Type the username and password in the login page, the default username and password are both admin.

Note:

1. If you got a server error -401, it means you entered a wrong username or password. If you forget the user name or password that you set, you need to reset the router to factory default settings. 2. If the login page can not display, please refer to Why I can not log into the Web-based Utility/Management Page of TP-LINK wireless router to check the problem. Step 3 Click Network->WAN in the left menu , and change the WAN Connection Type to Dynamic IP Address then click the Save button.

Step 4 Wait for a few minutes, if it shows that the WAN port had received the IP address (shown as below), that means the connection between the Router and the Modem is established.

Step 5 If the IP adress remains 0.0.0.0, please try the next method "Change the LAN IP address of the Router".

Method 2 Change the LAN IP address of the router.

TP-LINK routers use 192.168.1.1 as their default LAN IP address, it may be the same one with the IP address of your existent modem. If so,the router is not able to communicate with your modem due to the IP address conflict,this conflict will cause you cant access the Internet. To resolve the problem, we need to change the LAN IP address of the router to another one, for example, 192.168.2.1. 1. Open the web browser and type the IP address of the router (default is 192.168.1.1) into the address bar and then Press Enter. 2. Type the username and password into the login page, the default username and password are both admin.

3., Click Network->LAN in the left side menu, then change the IP Address to another one (for example, 192.168.2.1), then click Save.

Note: after you change the LAN IP address, next time you need to use the new IP address to access the routers management page and renew a IP address for your computer

Method 3 Clone the MAC address. Some ISP will register the MAC address of your computer when you access the Internet for the first time through their Cable modem, if you add a router into your network to share your Internet connection, the ISP will not accept it as the MAC address is changed, so we need to do MAC address clone for the router. 1. Make sure that you are connected to the TP-LINK Router with the computer that was originally connected to your Cable modem, then log on to the management click Network>MAC Clone on the left side.

2. Click Clone MAN Address,this function will clone your PCs MAC address to WAN MAC Address of the router. 3. Click Save to save the settings.

Method 4 Change the MTU size.

If the router still can not work after done the above steps, please change the MTU SIZE of the router from 1500 to 1492 or any lower number (1440 or 1420) for a try. Click Network->WAN in the left menu , find the MTU Size filed and change it. Then click the Save button.