No Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9

1 4 5 4 4 4 4 4 4 4
2 4 4 4 4 4 5 4 4 4
3 4 4 4 4 4 4 4 4 4
4 3 4 3 4 3 3 4 4 4
5 5 5 5 5 5 5 5 3 3
6 4 5 5 4 5 4 4 4 4
7 5 4 4 4 4 4 3 4 4
8 4 4 3 5 4 3 4 3 4
9 4 4 4 4 4 4 4 4 4
10 4 4 4 5 5 5 5 5 5
11 4 4 4 5 5 4 5 4 5
12 5 4 4 5 4 4 4 5 4
13 4 5 4 4 4 4 3 4 4
14 5 4 4 4 4 4 4 4 4
15 5 5 4 4 5 5 5 5 5
16 5 5 5 5 5 5 5 5 5
17 4 4 4 5 5 4 4 4 4
18 4 4 3 4 4 4 4 4 4
19 5 5 5 5 5 5 5 5 5
20 4 3 4 4 3 4 4 4 4
21 3 3 3 4 3 5 2 3 5
22 5 4 3 4 4 4 3 3 3
23 4 4 4 4 4 4 4 4 4
24 5 5 5 5 5 5 5 5 5
25 4 4 4 4 4 4 4 4 4
26 4 4 4 4 4 4 5 5 5
27 4 4 4 5 2 2 5 5 4
28 5 4 3 5 4 2 4 5 5
29 3 4 3 3 3 4 3 4 3
30 4 4 5 5 5 4 4 5 4
31 3 3 3 3 3 3 3 3 3
32 5 5 3 3 3 3 5 5 5
33 5 4 4 5 5 4 5 5 5
34 5 5 5 4 5 4 5 5 4
35 5 5 5 5 5 4 4 5 5
36 5 5 5 5 5 4 5 5 5
37 1 1 1 1 1 1 2 3 3
38 5 5 5 3 5 4 4 5 5
39 4 4 4 4 4 4 4 4 4
40 1 1 2 1 1 2 2 1 2
r tabel 0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312
r hitung 0.859058641 0.865419252 0.879071264 0.8104 0.9178 0.713333 0.784857 0.76279 0.70527
kriteria valid valid valid valid valid valid valid valid valid
Varian 0.951282051 0.861538462 0.81025641 0.93269 1.1019 0.830128 0.766667 0.76346 0.55833
Average 4.15 4.1 3.9 4.125 4.025 3.875 4.05 4.175 4.175
Jumlah 166 164 156 165 161 155 162 167 167
Hasil Uji Reabilitas Pada Importance jumlah varian
Kriteria pengujian Varian total
No Nilai Acuan Nilai Cronbach's Kesimpulan
1 0.6 Err:504 Err:504 jumlah varian
2 0.6 Err:504 Err:504 Varian total
3 0.6 Err:504 Err:504
4 0.6 Err:504 Err:504 jumlah varian
5 0.6 0.958958608 reliabel Varian total

jumlah varian
Varian total

jumlah varian
Varian total
Y10 Y11 Y12 Y13 Y14 Y15 Y16 Y17 Y18 Y19
4 4 4 4 4 4 4 4 4 4
5 4 5 4 5 4 5 4 4 5
4 4 4 4 4 4 4 4 4 4
4 3 3 2 3 3 3 4 3 3
3 3 5 5 4 5 4 5 5 5
5 5 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4
4 4 4 4 3 5 4 4 4 3
5 5 5 4 3 4 4 4 4 4
5 4 5 3 5 5 5 5 5 5
5 5 4 3 4 5 4 4 5 4
4 4 5 4 5 5 5 4 5 4
4 4 3 4 4 4 4 4 4 5
5 4 4 4 4 5 3 4 4 4
5 5 4 5 4 5 5 5 5 5
5 5 5 5 5 5 5 5 5 5
4 5 5 5 3 4 4 4 5 4
4 4 4 4 4 4 4 4 4 4
5 5 5 5 4 5 5 5 5 5
3 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3
3 4 4 4 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 3
5 5 5 5 5 5 5 5 5 5
4 4 4 4 4 4 4 4 4 4
5 4 5 4 4 4 4 4 4 4
5 2 2 2 2 4 4 4 2 2
5 3 5 2 2 5 5 5 3 5
3 3 3 3 3 3 3 3 3 3
5 5 5 4 3 5 4 4 4 4
3 3 3 3 3 3 3 3 3 3
5 3 3 3 3 5 3 3 3 3
5 5 5 5 4 5 4 4 4 4
5 5 5 5 4 5 5 4 5 4
4 4 5 5 5 5 4 4 5 4
5 5 5 5 5 5 5 5 5 4
2 2 1 3 2 2 2 1 1 1
5 5 5 5 4 5 4 3 4 4
4 4 4 4 4 4 4 4 4 4
2 2 1 2 1 1 2 2 2 1
0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312
0.775136 0.788695 0.8633079 0.674964 0.777932 0.89308205 0.8611907 0.852137 0.89008 0.8716371
valid valid valid valid valid valid valid valid valid valid
0.794231 0.8205128 1.1480769 0.861538 0.882051 0.88205128 0.6403846 0.686538 0.92051 0.9685897
4.225 4 4.075 3.9 3.7 4.2 3.975 3.925 3.95 3.825
169 160 163 156 148 168 159 157 158 153
jumlah varian 9.1910256
Varian total Err:504

jumlah varian 2.8916667

Varian total Err:504

jumlah varian 8.6429487

Varian total Err:504

jumlah varian 1.8301282

Varian total Err:504

jumlah varian 8.0320513

Varian total 54.420513
Y20 Y21 Y22
4 4
4 4
4 4
4 4
5 5
4 4
4 4
3 4
4 3
5 5
5 5
5 5
5 5
3 4
5 5
5 5
4 4
4 4
5 5
4 4
3 3
4 3
4 4
5 5
4 4
4 4
4 4
5 4
3 3
5 5
3 3
3 3
4 5
4 5
5 5
5 5
1 1
5 5
4 4
1 1
0.312 0.312 0.312
0.89942917 0.9389686 0.8746769 0.9010553 0.881818 0.8062574
valid valid valid
0.97179487 0.9942308 0.8455128 0.9641026 0.7692308 0.8102564 1.019872 1.01987179
4.05 4.075 4.025
162 163
Y23 Y24
4 4
4 4
4 4
4 4
5 5
4 4
4 3
3 4
4 4
5 5
5 5
5 5
4 5
4 4
5 5
5 5
4 4
4 4
5 5
3 4
3 3
3 3
4 4
5 5
4 4
4 4
4 4
3 5
3 3
5 5
3 3
5 5
4 4
4 4
5 5
5 5
2 1
5 5
4 4
1 1
0.312 0.312
valid valid
4.1
161 164
Y25 Y26 Y27 Y28
4 4 4 4 4
4 4 4 4 5
4 4 4 4 4
4 3 2 2 3
5 5 5 4 4
4 4 5 5 5
4 4 4 4 4
4 5 4 3 4
4 4 4 4 4
4 5 3 3 4
4 3 4 5 4
5 4 5 4 4
4 5 5 5 5
4 4 4 3 3
5 5 5 4 4
5 5 5 5 5
4 4 4 4 4
3 4 4 4 4
5 4 4 5 5
4 3 3 3 4
3 3 3 3 3
3 4 3 4 3
4 3 3 3 4
5 5 5 5 5
4 4 4 4 4
4 3 4 4 4
4 4 2 4 4
5 4 3 2 5
3 3 3 3 3
5 4 4 5 4
3 3 3 3 3
3 3 3 5 3
4 5 5 4 4
4 4 5 5 5
5 5 5 5 5
5 5 5 5 3
1 1 1 1 1
5 4 4 3 3
4 4 4 4 4
2 2 2 2 1
0.312 0.312 0.312 0.312
0.82348 0.74096265 0.8084802
valid valid valid valid
0.9
4 3.9 3.825 3.825 3.85
160 156 153 153 154
Y29 Y30 Y31
4 4
4 4
4 4
3 4
4 4
3 5
4 4
3 3
4 4
4 5
5 5
4 4
4 4
4 3
5 5
5 5
4 5
3 4
5 5
4 4
3 3
3 3
4 3
5 5
4 4
4 4
2 2
5 3
3 3
4 4
3 3
3 3
5 4
5 5
5 4
5 4
1 1
4 4
4 4
2 2
0.312 0.312 0.312
0.8637508 0.8352789 0.8268273 0.86411665 0.873534979 0.90588277 0.915131945
valid valid valid
0.9 0.8660256 0.7942308 0.71217949 0.881410256 1.01538462 0.942948718
3.85 3.825 4.025
154 153
Y32 Y33 Y34
4 4 4 4
4 5 4 4
4 4 4 4
4 4 4 3
4 4 4 4
4 5 4 4
4 4 4 4
3 3 4 4
4 4 3 4
5 5 5 5
5 4 5 5
4 5 5 5
4 5 5 5
4 4 4 4
4 4 5 5
5 5 5 5
5 4 4 4
4 4 4 4
5 5 5 5
4 4 3 4
3 3 3 3
3 3 3 3
3 4 4 4
5 5 5 5
5 4 4 4
4 4 4 4
4 4 5 5
5 5 4 3
3 3 3 3
4 5 5 5
3 3 3 3
5 5 5 5
5 5 5 5
4 5 5 5
5 5 5 5
4 5 5 5
1 2 1 1
5 5 5 5
4 4 4 4
2 2 2 1
0.312 0.312 0.312
valid valid valid
4.175 4.125 4.1
161 167 165 164
Y35 Jumlah
4 36
5 39
4 36
3 30
4 36
5 40
4 36
3 30
4 35
5 41
5 43
4 39
4 41
4 33
5 41
5 45
4 38
4 35
5 45
4 34
3 27
3 28
4 33
5 45
4 37
4 36
4 34
3 35
3 27
4 40
3 27
3 37
5 42
5 44
4 43
5 41
1 10
4 38
4 36
1 15
0.312
valid
3.925
157 5601
 Jumlah varian 30.587820513
Varian Total 749.9224359

Kriteria pengujian
Nilai Acuan Nilai Cronbach's Kesimpulan
0.6 0.98742414 reliabel
JUMLAH No X1 X2 X3 X4 X5 X6 X7
141 1 5 5 4 4 4 4 4
149 2 4 4 5 4 4 4 5
140 3 4 4 4 4 4 4 4
118 4 3 3 3 3 4 4 3
156 5 5 5 4 4 4 5 4
150 6 4 4 5 5 4 4 5
139 7 5 4 4 4 4 4 4
130 8 4 4 4 4 4 4 3
140 9 4 4 4 4 4 4 4
162 10 5 5 5 5 5 5 5
157 11 5 5 4 4 5 4 5
157 12 5 4 4 4 4 4 5
150 13 2 5 4 5 5 4 4
138 14 4 4 3 3 4 3 4
167 15 5 5 5 5 5 5 5
175 16 5 5 5 5 5 5 5
147 17 5 4 4 4 4 4 5
137 18 5 5 3 3 4 3 3
172 19 5 5 5 5 5 5 5
132 20 4 4 4 4 4 4 4
109 21 2 3 3 3 3 3 3
117 22 3 3 3 3 4 4 3
134 23 4 4 4 4 4 3 3
175 24 5 5 5 5 5 5 5
141 25 3 4 3 3 3 3 3
144 26 4 4 4 4 4 4 4
124 27 4 4 4 2 2 4 5
141 28 4 5 4 5 4 4 5
108 29 3 3 4 4 4 4 4
156 30 4 4 4 4 4 4 4
105 31 3 3 3 3 3 3 3
133 32 5 5 3 3 3 3 5
160 33 5 5 4 4 5 4 5
163 34 5 5 5 5 5 5 5
166 35 5 5 5 5 5 5 5
169 36 5 5 5 5 5 5 5
49 37 1 1 1 1 1 1 1
156 38 4 4 4 5 4 4 4
140 39 4 4 4 4 4 4 4
54 40 1 1 2 1 2 2 2
r tabel 0.312 0.312 0.312 0.312 0.312 0.312 0.312
r hitung 0.862851 0.8935085 0.901447 0.87902773 0.882446 0.8771702 0.87672163
kriterIa valid valid valid valid valid valid valid
varian 1.228205 0.9839744 0.789103 1.06666667 0.820513 0.7378205 0.96410256
average 4.05 4.125 3.925 3.9 4 3.925 4.1
Jumlah 162 165 157 156 160 157 164
Hasil Uji Reabilitas Pada Performance
Kriteria pengujian
No Variabel Nilai Acuan Nilai Cronbach's Kesimpulan
1 Happiness 0.6 0.971607 reliabel
2 Engageme 0.6 0.935247 reliabel
3 Adoption 0.6 0.974171 reliabel
4 Retention 0.6 0.84977 reliabel
5 Task Succ 0.6 0.962961 reliabel
X8 X9 X10 X11 Jumlah X12 X13 X14
4 4 4 4 46 4 4 4
4 4 4 5 47 4 5 4
4 4 4 4 44 4 4 4
4 3 3 4 37 4 3 2
5 5 5 5 51 5 5 4
4 5 4 4 48 4 5 3
4 4 4 4 45 4 4 4
3 4 5 4 43 3 3 3
4 4 4 4 44 4 4 4
5 5 5 3 53 4 4 4
5 5 5 5 52 4 3 3
4 5 5 4 48 5 4 4
4 4 4 4 45 4 4 4
4 4 4 4 41 4 4 4
5 5 5 5 55 5 5 4
5 5 5 5 55 5 5 5
5 5 5 5 50 5 5 5
4 4 4 4 42 4 4 4
5 5 5 5 55 5 5 4
4 4 4 4 44 4 4 4
3 3 3 3 32 3 3 3
3 3 3 4 36 4 3 3
3 4 4 4 41 4 4 3
5 5 5 5 55 5 5 5
3 4 4 3 36 3 3 3
4 4 4 4 44 4 4 4
5 5 5 2 42 4 4 2
5 5 5 3 49 3 2 2
4 4 4 3 41 3 3 3
4 4 4 4 44 4 4 3
3 3 3 3 33 3 3 3
5 5 5 3 45 3 3 3
5 5 5 5 52 5 5 5
5 5 5 5 55 5 5 5
5 5 5 4 54 5 5 4
5 5 5 3 53 5 5 5
1 1 1 1 11 1 1 1
4 4 4 4 45 5 3 4
4 4 4 4 44 4 4 4
2 2 2 2 19 1 2 1
0.312 0.312 0.312 0.312 0.312 0.312 0.312
0.87063 0.8967711 0.88649822 0.7724162 0.892451406 0.809548053 0.817425358
valid valid valid valid valid valid valid
0.861538 0.8307692 0.83076923 0.88141026 0.948076923 0.983974359 1.019871795
4.1 4.2 4.2 3.875 3.975 3.875 3.575
164 168 168 155 159 155 143
 jumlah varian 9.994871795
Varian total 85.63076923
Kesimpulan
jumlah varian 2.951923077
Varian total 7.840384615

jumlah varian 10.42564103

Varian total 84.59230769

jumlah varian 1.842948718

Varian total 3.204487179

jumlah varian 8.197435897

Varian total 56.91282051
Jumlah X15 X16 X17 X18 X19 X20 X21 X22
12 4 4 4 4 4 4 4 4
13 4 5 4 4 5 4 4 5
12 4 4 4 4 4 4 4 4
9 3 3 3 3 3 4 3 3
14 4 4 4 4 4 4 4 4
12 3 4 4 5 5 4 4 4
12 4 4 4 4 3 3 3 3
9 5 5 5 4 3 4 5 5
12 4 4 3 4 4 4 4 3
12 5 5 5 5 5 5 5 5
10 5 5 4 5 5 5 4 5
13 5 5 4 4 4 5 5 5
12 5 4 4 4 4 4 4 4
12 4 3 4 4 3 4 4 4
14 5 5 5 5 5 5 5 5
15 5 5 5 5 5 5 5 5
15 5 5 5 5 5 5 4 4
12 4 3 4 4 3 4 4 4
14 5 5 5 5 5 5 5 5
12 4 4 4 4 4 4 4 4
9 3 2 3 4 4 4 2 2
10 3 3 3 4 3 3 3 3
11 3 4 4 4 3 4 3 3
15 5 5 5 5 5 5 5 5
9 3 3 3 3 3 3 3 3
12 4 4 4 4 4 4 4 4
10 4 2 2 4 2 4 5 5
7 5 5 4 3 5 4 5 4
9 3 3 3 3 3 3 3 3
11 4 4 4 4 4 4 4 4
9 3 3 3 3 3 3 3 3
9 3 3 3 3 3 3 5 5
15 5 5 4 5 4 5 5 4
15 5 5 5 5 5 5 5 5
14 5 5 5 5 5 5 5 5
15 5 5 5 5 5 5 5 5
3 1 1 1 1 1 1 1 1
12 4 4 5 5 5 5 5 5
12 4 4 4 4 4 4 4 4
4 1 2 1 1 2 1 1 2
0.312 0.312 0.312 0.312 0.312 0.312 0.312 0.312
0.91557694 0.8930364 0.9083919 0.912898883 0.8599413 0.925046 0.873184 0.8520569
valid valid valid valid valid valid valid valid
1.07692308 1.125641 1.0352564 0.948076923 1.0666667 0.948077 1.128205 1.025641
4 3.95 3.875 4.025 3.9 4.025 4 4
160 158 155 161 156 161 160 160
X23 X24 Jumlah
4 4
4 5
4 4
3 3
4 4
5 4
4 5
4 5
4 4
5 5
5 5
5 4
4 4
4 4
5 5
5 5
4 5
4 4
5 5
4 4
3 5
4 3
4 4
5 5
3 3
4 4
5 2
3 4
3 3
4 4
3 3
5 3
5 4
5 5
5 5
5 5
1 1
5 4
4 4
1 1
0.312 0.312
0.8891845 0.854792
valid valid
0.9942308 1.076923
4.075 4 3.85
163 160
X25 X26 Jumlah X27 X28 X29 X30
40 4 4 8 4 4 4 4
44 4 5 9 4 4 4 5
40 4 4 8 4 4 4 4
31 3 3 6 3 3 3 3
40 4 4 8 4 3 3 3
42 3 4 7 4 4 5 4
37 3 4 7 4 4 4 5
45 3 3 6 3 3 3 3
38 4 4 8 4 4 4 3
50 5 3 8 5 5 5 4
48 5 5 10 5 4 5 5
46 4 5 9 4 5 4 4
41 4 4 8 4 3 4 4
38 4 4 8 4 3 4 3
50 5 5 10 5 4 5 5
50 5 5 10 5 5 5 5
47 5 5 10 5 5 5 4
38 4 4 8 4 4 4 4
50 4 4 8 5 5 5 5
40 4 4 8 4 4 4 4
32 3 3 6 3 3 3 3
32 3 3 6 3 3 4 3
36 4 3 7 4 3 4 3
50 5 5 10 5 5 5 5
30 3 3 6 3 4 3 3
40 3 4 7 4 4 4 4
35 4 2 6 2 2 2 2
42 4 5 9 5 4 3 4
30 3 3 6 3 3 3 3
40 4 4 8 4 4 4 4
30 3 3 6 3 3 3 3
36 3 5 8 3 3 3 3
46 5 5 10 4 4 4 4
50 5 5 10 5 5 5 5
50 5 5 10 5 5 5 4
50 5 5 10 5 3 5 4
10 1 1 2 1 1 1 1
47 4 4 8 4 5 5 4
40 4 4 8 4 4 4 4
13 2 2 4 2 1 2 2
0.312 0.312 0.312 0.312 0.312 0.312
0.8926943 0.842133 0.909471 0.826184 0.86186535 0.84073209
valid valid valid valid valid valid
0.8487179 0.994231 0.912821 1.025 0.96410256 0.87115385
3.925 3.9 3.725 3.9 3.725
154 157 156 149 156 149
Kriteria pengujian
Nilai Acuan
0.6
X31 X32 X33 X34 X35 Jumlah JUMLAH
4 4 4 4 4 36 248
5 5 4 4 5 40 266
4 4 4 4 4 36 244
3 4 3 3 3 28 194
3 5 4 4 4 33 259
4 3 5 5 5 39 257
4 5 4 4 4 38 240
3 5 4 4 4 32 238
4 4 4 4 4 35 239
4 5 5 5 5 43 289
4 5 5 5 3 41 281
5 5 5 4 5 41 273
4 5 5 5 5 39 251
4 4 4 4 4 34 232
5 5 5 5 5 44 302
5 5 5 5 5 45 305
4 4 4 4 4 39 283
4 4 4 4 4 36 236
5 5 5 5 5 45 299
4 4 4 4 4 36 244
3 3 4 3 3 28 186
3 4 4 3 3 30 198
4 4 4 4 4 34 224
5 5 5 5 5 45 305
3 3 3 3 3 28 190
4 4 4 4 4 36 242
2 5 5 4 4 28 214
5 5 5 4 3 38 252
3 3 3 3 3 27 199
4 4 4 4 4 36 242
3 3 3 3 3 27 183
5 5 5 5 3 35 231
4 4 4 5 4 37 283
5 5 5 5 5 45 305
5 5 5 5 5 44 300
3 5 5 5 4 39 295
1 1 1 1 1 9 61
4 4 3 5 4 38 262
4 4 4 4 4 36 244
2 2 2 1 2 16 96
0.312 0.312 0.312 0.312 0.312
0.8035133 0.827284 0.835402 0.92953486 0.8546945
valid valid valid valid valid
0.9 0.882051 0.830128 0.97179487 0.8403846
3.85 4.2 4.125 4.05 3.925
154 168 165 162 157 5554
 Jumlah varian 33.4128205
Varian Total 2707.13846

riteria pengujian
Nilai Cronbach's Kesimpulan
1.0167063 reliabel
Perhitungan GAP Perhitungan Tingkat kesesuaian responden
Indikator Importance (Yi) Performance (Xi) GAP Indikator Importance (Yi)
Y1 4.15 4.05 -0.1 Y1 166
Y2 4.1 4.125 0.025 Y2 164
Y3 3.9 3.925 0.025 Y3 156
Y4 4.125 3.9 -0.225 Y4 165
Y5 4.025 4 -0.025 Y5 161
Y6 3.875 3.925 0.05 Y6 155
Y7 4.05 4.1 0.05 Y7 162
Y8 4.175 4.1 -0.075 Y8 167
Y9 4.175 4.2 0.025 Y9 167
Y10 4.225 4.2 -0.025 Y10 169
Y11 4 3.875 -0.125 Y11 160
4.07272727273 4.036363636364 -0.036363636
Y12 4.075 3.975 -0.1 Y12 163
Y13 3.9 3.875 -0.025 Y13 156
Y14 3.7 3.575 -0.125 Y14 148
3.89166666667 3.808333333333 -0.083333333
Y15 4.2 4 -0.2 Y15 168
Y16 3.975 3.95 -0.025 Y16 159
Y17 3.925 3.875 -0.05 Y17 157
Y18 3.95 4.025 0.075 Y18 158
Y19 3.825 3.9 0.075 Y19 153
Y20 4.05 4.025 -0.025 Y20 162
Y21 4.075 4 -0.075 Y21 163
Y22 4.025 4 -0.025 Y22 161
Y23 4.1 4.075 -0.025 Y23 164
Y24 4 4 0 Y24 160
4.0125 3.985 -0.0275
Y25 3.9 3.85 -0.05 Y25 156
Y26 3.825 3.925 0.1 Y26 153
3.8625 3.8875 0.025
Y27 3.825 3.9 0.075 Y27 153
Y28 3.85 3.725 -0.125 Y28 154
Y29 3.85 3.9 0.05 Y29 154
Y30 3.825 3.725 -0.1 Y30 153
Y31 4.025 3.85 -0.175 Y31 161
Y32 4.175 4.2 0.025 Y32 167
Y33 4.125 4.125 0 Y33 165
Y34 4.1 4.05 -0.05 Y34 164
Y35 3.925 3.925 0 Y35 157

3.96666666667 3.933333333333 -0.033333333 5601

Rata -Rata Performance =

4.91263257576

Rata-Rata Importance =
4.95151515152

GAP = -0.0388825758 DIMANA GAP = PERF - IMPORTANCE

at kesesuaian responden Skor Rata Rata Tingkat Kinerja (Xi) dan Harapan (Y
Performance (Xi) Tki (%) Tki Indikator Importance (Yi)
162 97.6% 0.9759036 action Y1 4.15 4.05
165 100.6% 1.0060976 hold Y2 4.1 4.125
157 100.6% 1.0064103 hold Y3 3.9 3.925
156 94.5% 0.9454545 action Y4 4.125 3.9
160 99.4% 0.9937888 hold Y5 4.025 4
157 101.3% 1.0129032 hold Y6 3.875 3.925
164 101.2% 1.0123457 hold Y7 4.05 4.1
164 98.2% 0.9820359 action Y8 4.175 4.1
168 100.6% 1.005988 hold Y9 4.175 4.2
168 99.4% 0.9940828 hold Y10 4.225 4.2
155 96.9% 0.96875 action Y11 4 3.875
99.1% 0.991251
159 97.5% 0.9754601 action Y12 4.075 3.975
155 99.4% 0.9935897 hold Y13 3.9 3.875
143 96.6% 0.9662162 action Y14 3.7 3.575
97.8% 0.978422
160 95.2% 0.952381 action Y15 4.2 4
158 99.4% 0.9937107 hold Y16 3.975 3.95
155 98.7% 0.9872611 action Y17 3.925 3.875
161 101.9% 1.0189873 hold Y18 3.95 4.025
156 102.0% 1.0196078 hold Y19 3.825 3.9
161 99.4% 0.9938272 hold Y20 4.05 4.025
160 98.2% 0.9815951 action Y21 4.075 4
160 99.4% 0.9937888 hold Y22 4.025 4
163 99.4% 0.9939024 hold Y23 4.1 4.075
160 100.0% 1 hold Y24 4 4
99.4% 0.9935061
154 98.7% 0.9871795 action Y25 3.9 3.85
157 102.6% 1.0261438 hold Y26 3.825 3.925
100.7% 1.0066616
156 102.0% 1.0196078 hold Y27 3.825 3.9
149 96.8% 0.9675325 action Y28 3.85 3.725
156 101.3% 1.012987 hold Y29 3.85 3.9
149 97.4% 0.9738562 action Y30 3.825 3.725
154 95.7% 0.9565217 action Y31 4.025 3.85
168 100.6% 1.005988 hold Y32 4.175 4.2
165 100.0% 1 hold Y33 4.125 4.125
162 98.8% 0.9878049 action Y34 4.1 4.05
157 100.0% 1 hold Y35 3.925 3.925
99.2% 0.9915887
5554 99.2% 0.9916086 Jumlah 138.85
N 35
skor keputusan = 99,2 % skor Rata2 3.967142857143
Dimana,
hold = nilai tingkat kesesuian lebih tinggi dari nikai skor keputusan perlu di pertahankan

action =nilai tingkat kesesuaian lebih kecil dari nilai skor keputusan perlu di perbaikan
kat Kinerja (Xi) dan Harapan (Yi)
Performance (Xi)

0
35
0