Phone No.: 0722.226.800 E-mail: lauraioana.bidea@yahoo.

com

BIDEA LAURA IOANA

OBJECTIVE Being at the start-up of my career I am looking forward to join the QVORUM institute, contributing to the organizations successful operations, while putting into practice the knowledge and skills acquired during University years.

EDUCATION

September 2003June 2007: National College Mihai Viteazul,

Bucharest Specialization: Informatics Mathematics, intensive Mathematics Baccalaureate grade: 9.26

October

2007 Present: Academy of Economic Studies in

The International Business and Economics

Bucharest, Faculty

- Good academic record: average of the 3 years of study above 9 - Graduation degree in geopolitics research, topic of the paper: Cold peace. The end of the bipolar world. - Advanced knowledge in Geopolitics, Politology, International Organizations, World Economy, Corporative Finances, Econometrics, and others related. WORK EXPERIENCE

June 2008-September 2008: Raiffeisen Bank

Department: Customer Care - Job Title: Customer Support Officer - Telebanking - Company activity field: The Company manages state-of-the-art; purpose-built contact centers that integrate advanced information technology and communications systems. Through these centers,

the service representatives conduct high-quality support, marketing and sales contacts with end-users, Raiffeisens customers. - Duties and responsibilities: The call center I worked in was specialized in resolving the problems encountered by all Raiffeisen Banks customers from Romania, from the private sector (individuals). Although their problems were usually technical or invoice-related, challenges aroused every day. Besides the problem-solving task we were also responsible with the new clients system introduction and activation, service schedule, the upgrade of the clients service package and annulments. - Achievements: Taking into consideration the high number of calls we dealt with every day and the fact that we were around 100 agents, it was pretty difficult to distinguish ourselves. However, our teamleaders organized periodically contests which tested our knowledge, in order to continually challenge ourselves.

WORK EXPERIENCE

September 2008-August 2009: Colliers International

- Department: Administrative
- Job Title: Front desk representative - Company activity field: The company offers its clients a wide range of real estate services and solutions - Duties and responsibilities: The main responsibilities were liaising on a daily basis with clients and the media, often via telephone and email; relationship building and networking with colleagues, clients and the media; monitoring the media, including newspapers, magazines, journals, broadcasts; secretarial functions and department assistant activities; updating the departments list of contacts; operating copy and fax machines and other office equipment; preparing mailings; answering/transferring telephone calls from clients and/or media to colleagues; managing the Executive Directors appointments; working with the appointed travel agency for business travels arrangements; researching information on the internet and other media; monitoring and ordering the necessary supplies for the department.

 August 2009 December 2009: Colliers International

- Department: Valuation
- Job Title: Department Assistant

- Department activity field: The Valuation Department provides real estate appraisal reports for major financial institutions, investment funds and development companies.
- Duties and responsibilities: The main responsibilities were preparing valuation reports, maps, presentations, opinion letters that clients receive. Due to the fact that the Valuation team comprised many members, all of which had several clients that needed specific things, my prioritization and time-efficiency skills were highly trained. WORK EXPERIENCE

January 2010 - present: Colliers International

- Department: Investment - Job Title: Department Assistant - Department activity field: The Investment Department provides comprehensive and professional Investment Brokerage and Analysis services addressed to developers and investment funds. - Duties and responsibilities: The main responsibilities were organizing meetings (with the department and with the clients), preparing presentations, reports and bulletins, offering support for the brokers in the daily sale activity editing offers and contracts, working with brokers on financial analyses and project valuations, participating in meetings and tour views. - Achievements: Working side by side with broker teams, both in Valuation and Investment Department, I learned a lot about excellence in customer service. Although I consider myself more a support person, rather than a sales person, my negotiation techniques have improved considerably.

LANGUAGES
LEVEL OF LANGUAGE
ENGLISH GERMAN SPANISH

READING

WRITING

SPEAKING

PROFFICIENT ADVANCED INTERMEDIATE

PROFFICIENT INTERMEDIATE BEGINNER

PROFFICIENT INTERMEDIATE BEGINNER

COMPUTER LITERACY

Operating systems: all MS Windows Microsoft Office tools (advanced in Word, Excel, PowerPoint) Photo editors: Corel Draw, Adobe Photoshop, Picasa, InDesign Web navigation: IE, Firefox, Google Chrome;

INTERESTS & HOBBIES

Movies and TV Series Travelling Foreign cultures Literature Music Sports: tennis, jogging, aerobics, gym, tae-bo Fashion design Photography Outdoor recreation

ADDITIONAL Event planning (Various activities for Happy Hours a monthly INFORMATION event with all Colliers employees: Christmas Party organisation and presentation, laser-tag, bicycle competition, theatre night) Leadership and communications courses during high school Good sense of humor

SKILLS & ABILITIES

Deadline and detail oriented Goal-achiever Analytical mind and strong numerical skills Fast learner and hard working person Team spirit, ability to establish and maintain good working relations with people of different national and cultural backgrounds; Self-taught person in terms of latest technologies and trends Good organizer (time management skills) Creative Good abilities for synthetic and global views over concrete situations; Problem-solving attitude ; Responsible and punctual Strong referential values of fairness, equity and dignity; Ability to live and/or serve in hardship conditions;