INTRODUCTION We are a small business focusing on the needs of other small businesses in and around our community.

We at Sign up provide ourselves in delivering prompt expert computer service to our valued clients. We realize that computers are valuable tools. Instruments that your business relies upon to execute important tasks and maintain crucial data important to your daily operations. Our mission is to provide prompt expert computer repairs and technical support for small businesses and home computer users that require professional assistance at possible rates. PRODUCT Service is our principal product. We understand the value of your computers to your business. We completely support legacy computers. If you don't need new equipment why buy it? Should your business require a specification grade computer, we can help you. We may be able to upgrade your current system or supply you with a new computer that meets your specific needs. In most cases we can provide you with a replacement computer to use while your computer is being serviced. Are you training a new employee or have a special project and need an extra workstation for a short duration? We can supply a computer for you on a rental or lease basis. SERVICES Sign up is all about service. And we bring this service to you. We offer on-site service. Many repairs can be made without removing your computer from your office. We offer pick up and delivery including unwiring, rewiring and commissioning of serviced computers. We offer consulting and software support. We are here to help you make your business computers run smoothly and efficiently. We offer computer training. If you need to jump-start employees in computer operations, we can tailor specific training around flexible hours to meet your needs. AIM We dont aim to be the biggest, but we do aim to be the best at what we do.

SWOT Analysis Taking a look at a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of our company. Strengths o Computer technology becomes more ubiquitous with each passing year, increasing the size of the market for computer repair shops. o We are providing our best service in low cost. o 24 X 7 working hours. o Keeping time punctuality. o We attend our customer within 5 hours from when they contact us or when they gave a compliant. o We are giving more importance to our clients and their words. Weaknesses o Already there are more service centers in every area. o We are newly opened company so we do not have a great goodwill for our company. o Limited financing - Financing for a new business is more difficult to obtain. o High risk - Success depends totally on you and our business talents Opportunities o In this era every small business and homes are having computers. o We are having a huge friends circle that is why we can easily reach the customers. o Getting service order from colleges, browsing centers and companies. o Increasing engineering peoples, because if they do not know in the sense, immediately they will come to us. o We are having some plans like Threats o Increasing engineering and technical peoples. o Increasing near by service centers o Increasing own service centers of the companies like Dell Inc, Sony, and etc., o Increasing latest techniques in mobile phones. If we did a first service in the sense, from next service, there is low service charge and the charges depend on their computer problems The new year offer is for one year service cost is only a Rs 1000/-

PRODUCT LIFE CYCLE INTRODUCTION

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Basic product Use cost-plus basis Selective distribution Awareness among early adopters Heavy expenditures Low sales High cost per customer acquired Negative profits Innovators are targeted Little competition

GROWTH STAGE o Product Extensions o Normal Pricing o Intensive Distribution o Build Awareness o Advertising is high o Reduce expenditure on sales o Rapidly rising sales o Average cost per customer o Rising profits o Early adopters are targeted o Growing Competition

Maturity Stage o Diversify brand and models o Price match to beat the competition o Intensive distribution o Encourage brand switching o Sales peak o Low cost per customer o High profits o Middle majority is targeted o Competition begins to decline

Statutory This is an early stage of declining. If we do not take a proper decision in the sense we need to close our company.

Decline Stage o o o o o o o o o o o Declining sales Low cost per customer Declining profits Laggards are targeted Declining competition Phase out weak items Cut price Selective distribution Phase out unprofitable outlets Reduce to level Reduce to minimal level

RULES TO GET ISO-9000 CERTIFICATE PARMANENT SSI CERTIFICATE 1. A copy of permanent SSI Registration duly attested (each page to be attested) by General Manager, District Industries Centre (DIC) or State Director of Industries or Director, small Industries Services Institute (SISI) or Chartered Accountant (Name, Signature, Membership number and Seal) (members may kindly note that the permanent SSI Certificate must be signed only by the officials stated above, in no case officials below the ranks stated above are accepted by the Ministry). AFFIDAVIT 2. Letter (in original) from General Manager, District Industries Centre, (DIC) or Director of Industries confirming SSI Status and functional status of the unit at the time of acquiring ISO9000 and so as on a date on the lines of Format at Annexure-I. OR An Affidavit (in original) duly sworn before a Notary Public as per Annexure "I" (with Notary Seal, Notarial Stamp & Notary Registration no; and Chartered Accountant's Certificate of investment in plant and machinery as per Annexure "II" (Member may kindly note that the language of the affidavit must not differ in any circumstances as described in the Format). ISO CERTIFICATE 3. Copy of ISO-9000 Certificate duly attested by General Manager, District Industries Centre (DIC) or State director of Industries or director, Small Industries Services Institute (SISI) or Chartered Accountant (Name, signature, Membership number and Seal).

ISO REGISTRATION SCHEDULE CERTIFICATE 4. The Registration schedule Certificate must have address of site/location certified, scope of Certification, Certificate No., Date of issue & period of validity (or expiry), Name & Logo of the Accreditation Body/Board. (Member may kindly note that ISO Certificate must accompany the Registration Certificate Copy, Registration Schedule Copy and Name & Logo of the Accreditation Body/ board separately attested by the Chartered Accountant mentioning his full name, registration no. & date).

EXPENDITURE INCURRED CERTIFICATE. 5. Chartered Accountant's certificate of the details of the Expenses incurred by the unit in acquiring ISO-9000 Certificate in Annexure "III" UNDERTAKING 6. Undertaking/declaration of the Incentive/grant/subsidy already received if any, in Annexure "IV" on a non-Judicial stamps & notary Registration nos. Address & signatures, Notary Seal, Notarial Stamp & Notary Registration nos. (Members may kindly note that the undertaking must accompany the names, signature and full addresses of the two witnesses in whose front the declaration has been made and the language of the undertaking must not differ in any circumstances as described in the format). PRE-RECEIPT 7. Pre-receipt in Triplicate in Annexure "v" (Members may kindly note that the triplicate copies must be signed by the proprietor/director of the company on the top of the revenue stamps not at any other place). 8. Any other documents annexed to be mentioned. http://www.fisme.org.in/ Federation of Indian Micro and Small & Medium Enterprises (FISME), B4/161, Safadrjung Enclave, New Delhi-110029 India Tel No. 91-11- 26187948 , 26712064 , 46023157, 46018592 Fax No. 91-11-26109470. Email: info@fisme.org.in