You are on page 1of 210

2011 Virtualization and Evolution to the Cloud Survey

Denmark Key Findings

Methodology
Survey Performed by Applied Research

3,700 enterprises worldwide, 100 in Denmark


Tactical IT, Strategic IT and C-level professionals Cross-industry

Key Findings
Gaps between expectations and reality

Increasing focus on business-critical applications


Quality of service challenges IT and business executives out of synch Most organizations rely heavily on outside service providers

Market Adoption
Most (57-68%) are at least discussing cloud adoption

Server virtualization and storage virtualization are most mature (31% implementing each)
Private/hybrid cloud is least mature (27% implementing)

Denmark behind the rest of the world

Q12: At what stage is your organization in each of the following areas?


1 - Not considering 100% 14% 90% 18% 17% 12% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented

80%

17%

16%
10% 14%

19%

70% 12% 60% 18% 21% 17% 18% 13% 40% 19% 17% 18%

50%

12%

30% 42% 43%

20% 32% 10% 34%

39%

0% Storage virtualization Desktop or endpoint virtualization Server virtualization Private storage-as-a-service Private or hybrid cloud computing

Gaps Between Expectations and Reality Reveal Evolving Market


We asked those who have already implemented:
What their original goals were (expected)
What they actually achieved after implementing (realized goals)

We measured the gap between expected and realized goals

Server virtualization tracked well (4% average improvement)


Private/hybrid cloud challenging to implement (26% average gap)

Server Virtualization
Biggest gaps:
Server manageability (down 12%)
Uptime (down 6%) Reduce OpEx (up 6%)

Storage Virtualization
Biggest gaps:
Reduce CapEx (down 29%)
Keep up with emerging trends (down 36%) Agility (down 15%)

Endpoint/Desktop Virtualization
Biggest gaps:
Management of application licenses (down 16%)
Application compatibility (down 16%) Easier/faster new endpoint deployment (down 23%)

Private Storage-as-a-Service
Biggest gaps:
Uptime (down 42%)
Scalability (down 33%) Disaster recovery readiness (down 50%)

Hybrid/Private Cloud Computing


Biggest gaps:
Time to provision new resources (down 75%)
Uptime (down 50%) Disaster recovery readiness (down 25%)

Increasing Focus on Business-Critical Applications


Organizations leveraging virtualization for business-critical applications
Top apps include accounting/financial, database, document management

More slowly leveraging hybrid/private cloud technologies


Average of 21% of business-critical apps in hybrid/private cloud environments
Concerns over controlling physical access to data, application compatibility, and compliance

Quality of Service Challenges Emerge as Top Priorities


Storage cost and performance is top of mind

Security concerns
Performance issues Availability

IT and Business Executives Out of Synch


Why?
Performance
Reliability Security

IT somewhat open
App owners also open Denmark more cautious than rest of the world

Most Organizations Lean Heavily on Third-party Service Providers

Symantec Recommendations
Ensure alignment between IT and executives in virtualization and cloud initiatives Dont operate in a silo when it comes to cloud computing Leverage and modernize your existing infrastructure

Set realistic expectations and track your results

Appendix
All questions included

17

Q2: How many employees does your organization have in all locations worldwide?
0% 10% 20% 30% 40% 50% 60% 70% 80%

1,000 to 2,499 (Small Enterprise)

67%

2,500 to 4,999 (Medium Enterprise)

33%

5,000 or more (Large Enterprise)

0%

18

Q3: What is your organization's primary industry?


0% Advertising Construction Eating and drinking services, accommodations Education, Learning and Support Energy Finance and Insurance Government 13% 5% 14% 1% 13% 2% 2% 4% 4% 6% 8% 10% 12% 14% 16%

Information Technology and Communications


Internet Legal Living-related and personal services and amusement services Manufacturing Media Medical, Health Care and Welfare Real estate and goods rental and leasing Scientific research, professional and technical services Transport and freight service (incl. Airlines/Railways) Wholesale and Retail Other 0% 0% 3% 3% 2% 0% 0% 3%

9%
9%

9%

9%

19

Q4: What is your primary role?


0% 5% 10% 15% 20% 25% 30% 35% 40%

C-level

29%

Management role in IT, primarily focused on strategic issues

38%

Management role in IT, primarily focused on tactical/operational issues

33%

Q5: What is your title?


0% 5% 10% 15% 20% 25%

CIO

10%

CTO

3%

CISO

5%

Vice President or Senior Vice President in a computing area

8%

Director in a computing area

11%

Manager of Information Systems or Computer Systems

22%

Systems analyst

12%

Systems architect

6%

Systems designer

9%

Other

0%

21

Q6: What is your age?


60%

51% 50%

40%

30%

29%

20% 20%

10%

0%

30 or less (Millennial)

31 to 49 (Gen-X)

50 or older (Boomer)
22

Q7: What is your gender?

Female 13%

Male 87%

23

Q8: How many years have you been working in IT?


14

12

12

10 10

0 Mean Median 24

Q9: What are your company's annual revenues? For public entities, what is your organization's annual budget or funding level.
0% 5% 10% 15% 20% 25% 30% 35% 40% 40% 11% 7% 7% 12% 45%

Less than $50M


$50M to $100M $100M to $250M $250M to $500M $500M to $1.5B $1.5B to $3B $3B to $8B $8B to $20B $20B to $50B $50B to $100B More than $100B

5%
3% 5% 0% 7% 3%

25

Q10: Characterize your company's year-over-year growth rate in terms of annual revenue. For public entities, use annual budget or funding level.
0% Declining 25% per year or greater 5% 10% 9% 15% 20% 25% 30%

Declining between 10 and 24% per year

3%

Declining between 1 and 9% per year

11%

Flat: Neither growing nor declining

19%

Growing between 1 and 9% per year

22%

Growing between 10 and 24% per year

25%

Growing between 25 and 49% per year

1%

Growing between 50 and 99% per year

3%

Growing 100% per year or more

0%

Decline to state

7%

26

Q11: What is your familiarity with each of these technologies?


5 - I am completely familiar with what this technology does 4 - I am somewhat familiar with what this technology does 3 - I have definitely heard of this technology, but I am not sure what it does 2 - I think I have heard of this technology, but no idea what it does

100% 90% 80% 70% 31% 60% 50% 14% 40% 30% 20% 10% 0% Desktop or endpoint virtualization Private storage-as-a-service Private or hybrid cloud computing Server virtualization Storage virtualization 27 23% 27% 27% 30% 31% 13% 17% 15% 13% 7% 12% 13% 15% 17% 29% 23% 30% 18% 20% 20% 17% 17%

21%

Q11: What is your familiarity with each of these technologies?


(Somewhat/Completely familiar)
0% 10% 20% 30% 40% 50% 60%

Desktop or endpoint virtualization

51%

Private storage-as-a-service

49%

Private or hybrid cloud computing

47%

Server virtualization

40%

Storage virtualization

39%

28

Q12: At what stage is your organization in each of the following areas?


1 - Not considering 100% 14% 90% 18% 17% 12% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented

80%

17%

16%
10% 14%

19%

70% 12% 60% 18% 21% 17% 18% 13% 40% 19% 17% 18%

50%

12%

30% 42% 43%

20% 32% 10% 34%

39%

0% Storage virtualization Desktop or endpoint virtualization Server virtualization Private storage-as-a-service Private or hybrid cloud computing 29

Q12: At what stage is your organization in each of the following areas?


(At least in discussion/planning phase)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Storage virtualization

68%

Desktop or endpoint virtualization

66%

Server virtualization

61%

Private storage-as-a-service

58%

Private or hybrid cloud computing

57%

30

Q13: How important are each of the following reasons in terms of why you are not considering server virtualization?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 13% 18% 26% 8% 8% 28% 18% 21% 23% 21% 23% 31% 26% 26% 10% 26% 44% 44% 59% 46% 38% 8% 8% 5% 10% 2 - Mostly not a factor 5% 10% 5% 10% 8% 8% 3 - Neutral 3% 10% 4 - Somewhat a factor 5% 8% 8% 0% 3% 5% 5 - Absolutely a factor 5% 3% 3% 3% 3% 3%

18%

15%

36%

38% 49%

54%

56%

51%

54%

62%

26%

28%

15%

8%

5% 10% 15% 36% 5%

28%

31

Q13: How important are each of the following reasons in terms of why you are not considering server virtualization?
(Somewhat/Absolutely a factor)
0% Costs too much Too many other things on our plate at the moment Concerns about backup & recovery Don't perceive a need Security concerns Our IT staff doesn't have enough expertise Concerns about legacy applications not running correctly Performance concerns Concerned virtualization will require too much storage Manageability concerns Never occurred to us Reliability concerns 5% 8% 8% 8% 13% 13% 15% 15% 15% 15% 23% 5% 10% 15% 20% 25% 26% 30%

Concerns about legal issues regarding software adoption

5%

32

Q14: How important are each of the following goals in terms of why you are considering server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% 3% 7% 0% 37% 37% 27% 30% 33% 40% 17% 13% 3% 10% 3% 10% 0% 7% 23% 13% 3% 3% 10% 0% 13% 3% 30% 27% 47% 40% 43% 47% 53% 37% 40% 37% 27% 40% 33% 23% 17% 17% 27% 40% 23% 13% 17% 10% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 7% 3% 20% 30% 30% 10% 5 - Completely important 10% 3% 20%

40%
37%

13%
7%

17% 3%

13% 3%

33

Q14: How important are each of the following goals in terms of why you are considering server virtualization?
(Somewhat/Completely important)
0% Reduce operating expense Improve server speed to better serve our customers Improve our disaster-recovery readiness Improve our IT department's overall agility Improve server manageability Reduce capital expense Mitigate common data center issues Improve the scalability of our servers Improve time to deploy new servers (virtual servers) Improve uptime/availability of our data center 10% 20% 30% 40% 50% 60% 60% 57% 53% 53% 53% 50% 47% 47% 43% 43% 70%

Improve server utilization ratios/reduce server count


Extending the life of older operating systems or legacy applications Keep up with emerging technology trends 33% 30%

40%

34

Q15: On which kinds of servers are you considering implementing virtualization in the next 12 months?
(Mark all that apply)
100%

90%

80%

70%

60% 53% 50% 47%

40%

30%

27%

20%

10%

0% Trial, test servers Production servers (NOT mission critical) Production servers (MISSION CRITICAL) 35

Q16: Which kinds of applications are you discussing moving to virtualized servers in the next 12 months?
(Mark all that apply.)
0% Web Database management Document management Email and calendar Human resources 37% 40% 47% 50% 10% 20% 30% 40% 50% 60% 57%

Accounting or financial
Office applications Business intelligence ERP Sales force automation (SFA) or CRM Field service management 17% 20% 20% 20% 27%

30%

Engineering
Task and project management Vertical market application Other (Please specify) 0% 7% 7%

10%

36

Q17: How important are each of the following goals in terms of why you are currently implementing server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 36% 36% 36% 36% 43% 29% 21% 36% 21% 29% 21% 29% 21% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

60%
50% 40% 30% 20% 10% 0% 7% 0% 7% 7% 0% 21% 0% 21% 0% 7% 0% 7% 0% 57% 50% 43% 43% 29% 43% 50% 36%

43%

36%

43%

36%

43%

21% 21% 21% 29% 0% 21% 7% 0% 14% 0% 36% 0%

29%
0% 7%

21% 7% 7%

29%
7% 0%

37

Q17: How important are each of the following goals in terms of why you are currently implementing server virtualization?
(Somewhat/Completely important)
0% Improve server manageability Improve our disaster-recovery readiness Improve time to deploy new servers (virtual servers) Keep up with emerging technology trends Improve the scalability of our servers Reduce capital expense Improve server utilization ratios/reduce server count Reduce operating expense Extending the lfe of older operating systems or legacy applications Improve our IT department's overall agility Improve server speed to better serve our customers Improve uptime/availability of our data center 64% 64% 64% 64% 71% 71% 71% 71% 79% 79% 86% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 93%

Mitigate common data center issues (power, heat, space issues)

64%

38

Q18: On which kinds of servers are you implementing virtualization in the next 12 months?
(Mark all that apply.)
100%

90%

80%

70%

60%

57%

50% 43% 40% 29%

30%

20%

10%

0% Trial, test servers Production servers (NOT mission critical) Production servers (MISSION CRITICAL) 39

Q19: For which kinds of applications are you implementing virtualization now or within the next 12 months?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 64% 64% 57% 50% 43% 36% 36% 36% 36% 29% 21% 21% 21% 21% 0% 70%

Email and calendar


Web Database management Human resources Accounting or financial

Document management
Engineering Office applications Task and project management ERP

Business intelligence
Field service management Sales force automation (SFA) or CRM Vertical market application Other (Please specify)

40

Q20: How important are each of the following challenges to implementing server virtualization?
1 - No challenge at all 100% 7% 90% 80% 70% 57% 43% 14% 21% 29% 36% 29% 29% 7% 14% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

60%
50% 64% 40% 30% 50% 43%

64% 36%

50%

43%

14% 21% 14% 14% 14% 29% 14% 7% 0% Performance 7% 0% Backup 0% Security and patch management 0% Storage management issues 7% 0% System architecture and design issues 14% 7% 29% 14%

29%

20% 10% 0%

14% 0% Management and reporting tools

14%

0% 0% Workload Increase in the Software capacity and amount of licensing issues planning issues storage we use

41

Q20: How important are each of the following challenges to implementing server virtualization?
(Significant/Extreme challenge)
0% Management and reporting tools 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%

Performance

79%

Backup

79%

Security and patch management

71%

Storage management issues

71%

System architecture and design issues

64%

Workload capacity and planning issues

64%

Increase in the amount of storage we use

64%

Software licensing issues

57%

42

Q21: Please indicate how much you are relying on the following external resources to implement server virtualization:
1 - Not at all 100% 7% 90% 14% 2 - Very little 0% 7% 3 - Neutral 4 - Quite a bit 5 - Completely

80%

70% 71% 60% 71% 50% 43%

50%

40%
30% 21% 29%

20% 29% 10% 21% 14% 0% 0% Independent consultant 0% Hardware or software vendor's professional service organization 0% System integrator

7%

14%

VAR

43

Q21: Please indicate how much you are relying on the following external resources to implement server virtualization:
(Rely on quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Independent consultant

79%

Hardware or software vendor's professional service organization

71%

System integrator

57%

VAR

57%

44

Q22: Thinking back to when you first considered implementing server virtualization, how important were each of the following goals at the time you originally decided to implement server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 76% 35% 47% 41% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

59%

65%

59%

53%

59%

59%

59%
71%

59%

50%
40% 30% 20% 10% 0% 24% 0% 0% 0% 6% 0% 0% 6% 0% 12% 0% 41% 29% 6% 6% 0% 12% 0% 18% 0% 18% 0% 18% 0% 24% 0% 47% 29% 35% 53% 24% 24% 24% 6% 35% 12% 24% 6% 0%

18%
6% 0%

45

Q22: Thinking back to when you first considered implementing server virtualization, how important were each of the following goals at the time you originally decided to implement server virtualization?
(Somewhat/Completely important)
0% Improve our IT department's overall agility 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100%

Improve server manageability


Improve uptime/availability of our data center Reduce operating expense Improve the scalability of our servers Improve time to deploy new servers (virtual servers) Reduce capital expense Improve our disaster-recovery readiness Keep up with emerging technology trends Mitigate common data center issues Improve server speed to better serve our customers Extending the life of older operating systems or legacy applications 76% 76% 82% 82% 82% 88% 88% 88%

100%
94% 94%

Improve server utilization ratios/reduce server count

71%

46

Q23: Which of these goals were actually achieved from deploying server virtualization?
1 - Completely failed to achieve 100% 90% 80% 70% 60% 50% 40% 30% 20% 29% 0% 0% 0% 6% 0% 6% 0% 6% 0% 12% 0% 12% 0% 12% 0% 59% 59% 41% 41% 35% 24% 29% 35% 24% 6% 12% 0% 12% 0% 24% 0% 18% 6% 0% 29% 12% 71% 41% 41% 53% 53% 59% 65% 59% 53% 65% 82% 2 - Somewhat failed to achieve 3 - Neutral 4 - Somewhat achieved 5 - Completely achieved

47%
65%

10%
0%

47

Q23: Which of these goals were actually achieved from deploying server virtualization?
(Somewhat/Completely achieved)
0% Improve our IT department's overall agility Reduce capital expense Reduce operating expense Improve time to deploy new servers (virtual servers) Keep up with emerging technology trends Improve server speed to better serve our customers Improve our disaster-recovery readiness Improve server utilization ratios/reduce server count Improve the scalability of our servers Improve server manageability Improve uptime/availability of our data center Extending the life of older operating systems or legacy applications 76% 88% 88% 88% 88% 88% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100% 100% 100% 94% 94% 94%

Mitigate common data center issues

76%

48

Q24: Have your costs been affected by server virtualization in each of the following areas?
1 - Decreased significantly 4 - Increased somewhat 100% 90% 35% 80% 70% 60% 50% 29% 40% 35% 30% 12% 20% 10% 0% 12% 6% Storage 24% 18% 12% Networking Power 24% 12% Operating expense 12% Staff 6% Capital expense 6% 12% 29% 24% 0% 35% 18% 41% 41% 35% 47% 47% 2 - Decreased somewhat 5 - Increased significantly 3 - Neither increased nor decreased

29%
41%

24%

0%
18%

0%
12% 24%

6%

18%

12%

29%

18%

29%

6%
Software Servers

49

Q24: Have your costs been affected by server virtualization in each of the following areas?
(Increased somewhat/significantly)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Storage

71%

Software

71%

Servers

65%

Networking

59%

Power

47%

Operating expense

47%

Staff

47%

Capital expense

47%

50

Q25: What percentage of your trial, test servers are physical versus virtualized?
(Means shown)
60% 54%

52%
50%

40%

30%

20%

10%

0% Physical Virtualized 51

Q25: What percentage of your trial, test servers are physical versus virtualized?
(Medians shown)
60%

50% 50%

50%

40%

30%

20%

10%

0% Physical Virtualized 52

Q26: What percentage of your production, NON mission-critical servers are physical versus virtualized?
(Means shown)
60%

50%

49%

49%

40%

30%

20%

10%

0% Physical Virtualized 53

Q26: What percentage of your production, NON mission-critical servers are physical versus virtualized?
(Medians shown)
60%

50% 50%

50%

40%

30%

20%

10%

0% Physical Virtualized 54

Q27: What percentage of your production, MISSION-CRITICAL servers are physical versus virtualized?
(Means shown)
60% 55%

50% 46%

40%

30%

20%

10%

0% Physical Virtualized 55

Q27: What percentage of your production, MISSION-CRITICAL servers are physical versus virtualized?
(Medians shown)
60%

50% 50%

50%

40%

30%

20%

10%

0% Physical Virtualized 56

Q28: For which kinds of applications have you implemented virtualization to date?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 70% 80% 76% 71% 71% 65% 65% 65% 59% 59% 41% 41% 35% 35% 29% 18% 0% 90%

Accounting or financial
Database management Document management ERP Office applications

Task and project management


Email and calendar Engineering Human resources Web

Field service management


Sales force automation (SFA) or CRM Business intelligence Vertical market application Other (Please specify)

57

Q29: For which kinds of applications will you implement virtualization within the next 12 months?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 65% 53% 47% 41% 41% 41% 35% 35% 35% 29% 29% 29% 29% 18% 6% 70%

Engineering
ERP Document management Database management Email and calendar

Sales force automation (SFA) or CRM


Business intelligence Office applications Task and project management Accounting or financial

Human resources
Vertical market application Web Field service management Other (Please specify)

58

Q30: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications from physical servers to virtualized servers?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 90% 80% 12% 70% 24% 60% 50% 18% 40% 30% 24% 20% 10% 12% 0% CEO Server group Application owner CISO CFO CIO 59 24% 24% 12% 12% 18% 0% 29% 18% 18% 12% 18% 18% 18% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 3 - Neither resistant nor open to doing so

24%

24%

24%

24%

41%

29%

18%

18%

41% 24%

18%

12%

Q30: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications from physical servers to virtualized servers?
(Somewhat/Extremely open to doing so)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

CEO

47%

Server group

47%

Application owner

47%

CISO

41%

CFO

29%

CIO

29%

60

Q31: How much do each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on virtualized servers?
1 - Extremely small factor 100% 90% 80% 53% 70% 60% 50% 40% 35% 30% 20% 10% 0% 35% 35% 24% 29% 0% 6% 6% 0% Performance 18% 0% Security 18% 53% 59% 18% 35% 29% 2 - Somewhat small factor 3 - Neutral 4 - Somewhat large factor 5 - Extremely large factor

24%

12% 0% Reliability

12% 0% Lack of monitoring and management tools

Other (Please specify)

61

Q31: How much do each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on virtualized servers?
(Somewhat/Extremely large factor)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Performance

88%

Reliability

88%

Security

82%

Lack of monitoring and management tools

59%

Other (Please specify)

47%

62

Q32: How important are each of the following challenges to implementing server virtualization?
1 - No challenge at all 100% 90% 29% 80% 70% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

24% 41%

29%

29%

35%

29%

35%

29%

60%
50% 47% 40% 30% 0% 20% 18% 10% 0% 6% 6% 0% Performance 18% 29% 6% 6% 6% 6% 18% 47% 29% 41% 35% 29% 29% 24%

18%

29% 0% 18% 18% 6% 6% System architecture and design issues 18% 0% Management and reporting tools 12% 24% 24%

24%

24%

Increase in the Security and amount of patch storage we use management

Workload Software capacity and licensing issues planning issues

0% Backup

0% Storage management issues

63

Q32: How important are each of the following challenges to implementing server virtualization?
(Significant/Extreme challenge)
0% Increase in the amount of storage we use 10% 20% 30% 40% 50% 60% 70% 80% 76% 90%

Security and patch management

71%

Performance

71%

Workload capacity and planning issues

71%

Software licensing issues

65%

System architecture and design issues

65%

Management and reporting tools

59%

Backup

59%

Storage management issues

47%

64

Q33: Please indicate how much you relied on the following external resources to implement server virtualization:
1 - Not at all 100% 18% 29% 35% 41% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

90%

80%

70% 35% 60% 29% 50% 35% 18%

40%

30% 29% 20% 18% 10% 6% 0% Hardware or software vendor's professional service organization

35% 41%

0% 6% 12% 6% Independent consultant VAR 6% 0% System integrator

0%

65

Q33: Please indicate how much you relied on the following external resources to implement server virtualization:
(Relied on quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Hardware or software vendor's professional service organization

76%

Independent consultant

59%

VAR

53%

System integrator

53%

66

Q34: How important are each of the following reasons in terms of why you are not considering storage virtualization?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 40% 30% 6% 20% 10% 0% 3% 19% 41% 16% 3% 25% 6% 6% 0% 25% 6% 25% 6% 6% 25% 25% 9% 13% 44% 44% 50% 47% 56% 22% 44% 50% 53% 53% 53% 16% 25% 16% 3% 13% 13% 19% 9% 19% 2 - Mostly not a factor 3% 3 - Neutral 3% 9% 9% 4 - Somewhat a factor 13% 6% 6% 9% 5 - Absolutely a factor 3% 13% 3% 13% 9% 6%

50%

22%

22%

22%

22%

22%

22%

67

Q34: How important are each of the following reasons in terms of why you are not considering storage virtualization?
(Somewhat/Absolutely a factor)
0% 5% 10% 15% 20% 25% 30% 35% 40% 38% 28% 28% 22%

Costs too much


Concerns about backup & recovery Too many other things on our plate at the moment Don't perceive a need

Never occurred to us
Reliability concerns Concerns about legacy applications not running correctly Manageability concerns 19% 19%

22%
22%

Our IT staff doesn't have enough expertise


Performance concerns Security concerns Concerns about legal issues regarding software adoption

16%
16% 16% 16%

68

Q35: How important are each of the following goals in terms of why you are considering storage virtualization?
1 - Completely unimportant 100% 11% 90% 80% 35% 24% 27% 8% 22% 30% 22% 14% 19% 38% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important 5%

70% 60% 50%


40% 30% 20% 10% 0% 11% 5% 24% 24%

46% 32% 30%

46% 32% 24% 32%

38%

30%

27% 38%

24%
30% 8%

32%

30%

30%

38%

41%

46%

16% 0%

3% 3%

11% 3%

14%

14% 0%

16% 0%

14% 3%

11% 0%

11% 0%

11% 0%

69

Q35: How important are each of the following goals in terms of why you are considering storage virtualization?
(Somewhat/Completely important)
0% Improve storage performance (speed) Keep up with emerging technology trends Reduce capital expense Reduce operating expense Improve the scalability of our storage Improve disaster recovery readiness 10% 20% 30% 40% 50% 60% 59% 57% 57% 57% 54% 54% 70%

Make it easier to migrate data between tiers


Make it faster and easier to provision new storage Improve uptime/availability of our data center Improve our IT department's overall agility Improve storage utilization ratios 43%

54%
54% 51% 49%

70

Q36: Which classes of storage are you considering for implementing storage virtualization in the next 12 months?
(Mark all that apply.)
100%

90%

80%

70%

60%

50%

46% 38%

40%

35%

30%

20%

10%

0% Tier one storage Tier two storage Archival storage 71

Q37: How important are each of the following goals in terms of why you are currently implementing storage virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 65% 47% 47% 41% 47% 41% 41% 12% 24% 29% 29% 12% 24% 35% 24% 18% 18% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

50% 40%
47%

76%

59%

47%

47%

30%
20% 10% 0% 12% 0% 12% 0% 12% 6% 0% 12% 0% 12% 18% 18% 0% 6% 24% 0% 18% 6% 0% 6% 6% 12% 0% 12% 0% 18% 24%

29%

12% 0%

72

Q37: How important are each of the following goals in terms of why you are currently implementing storage virtualization?
(Somewhat/Completely important)
0% Make it easier to migrate data between tiers Improve the scalability of our storage Improve storage performance (speed) Improve our IT department's overall agility Reduce capital expense Reduce operating expense 76% 76% 76% 82% 10% 20% 30% 40% 50% 60% 70% 80% 90% 88% 88% 100%

Improve disaster-recovery readiness


Improve uptime/availability of our data center Keep up with emerging technology trends Make it faster and easier to provision new storage Improve storage utilization ratios 59% 65% 71% 71%

76%

73

Q38: Which classes of storage are you considering for implementing storage virtualization in the next 12 months?
(Mark all that apply.)
100%

90%

80%

70%

60%

50% 41% 40% 29%

47%

30%

20%

10%

0% Tier one storage Tier two storage Archival storage 74

Q39: Please indicate how much you are relying on the following external resources to implement storage virtualization:
1 - Not at all 100% 6% 90% 6% 6% 6% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

80% 41% 70% 65% 53% 53%

60%

50%

40%

30% 29% 20% 24% 6% 12% 0% 6% 0% Hardware or software vendor's professional service organization 6% 0% System integrator 29%

47%

10%

0% 6%

Independent consultant

VAR
75

Q39: Please indicate how much you are relying on the following external resources to implement storage virtualization:
(Rely quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Hardware or software vendor's professional service organization

71%

System integrator

59%

Independent consultant

59%

VAR

47%

76

Q40: Thinking back to when you first considered implementing storage virtualization, how important were each of the following goals at the time you originally decided to implement storage virtualization?
1 - Completely unimportant 100% 90% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

80%
70% 60% 50% 40%

43% 64% 64%

43% 57%

43% 64% 57%

50%

50%

50%

43% 21% 14% 0% 14% 0% 14% 21% 0%

36% 21%

29% 7% 14%

21%

14%

14%

30%
20% 10% 0%

21% 0%

21% 0%

29%
0%

29%
0%

29%
0%

21% 7% 0%

29% 7% 0%

36% 0%

77

Q40: Thinking back to when you first considered implementing storage virtualization, how important were each of the following goals at the time you originally decided to implement storage virtualization?
(Somewhat/Completely important)
0% Reduce capital expense Keep up with emerging technology trends Improve our IT department's overall agility 79% 79% 79% 71% 71% 71% 71% 64% 64% 10% 20% 30% 40% 50% 60% 70% 80% 90% 86% 86% 100%

Reduce operating expense


Make it faster and easier to provision new storage Improve storage utilization ratios Improve disaster-recovery readiness Improve storage performance (speed) Improve uptime/availability of our data center Improve the scalability of our storage Make it easier to migrate data between tiers

78

Q41: Which of these goals were actually achieved from deploying storage virtualization?
(Mark all that apply.)
0% Make it faster and easier to provision new storage Improve disaster recovery readiness Improve our IT department's overall agility Reduce operating expense Improve storage utilization ratios Improve uptime/availability of our data center 57% 57% 64% 64% 79% 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%

Make it easier to migrate data between tiers


Reduce capital expense Improve storage performance (speed) Keep up with emerging technology trends Improve the scalability of our storage 36% 50% 50%

57%
57%

79

Q42: What percentage of your tier-one storage is currently virtualized versus non-virtualized?
(Means shown)
100%

90%

80%

70% 59% 52% 50%

60%

40%

30%

20%

10%

0% Virtualized Non-virtualized 80

Q42: What percentage of your tier-one storage is currently virtualized versus non-virtualized?
(Medians shown)
100%

90%

80%

70%

60%
50% 50% 50%

40%

30%

20%

10%

0%

Virtualized

Non-virtualized
81

Q43: What percentage of your tier-two storage is currently virtualized versus non-virtualized?
(Means shown)
100%

90%

80%

70% 59%

60%

50%

40%

37%

30%

20%

10%

0% Virtualized Non-virtualized 82

Q43: What percentage of your tier-two storage is currently virtualized versus non-virtualized?
(Medians shown)
100%

90%

80%

70%

60% 50%
50% 45%

40%

30%

20%

10%

0% Virtualized Non-virtualized 83

Q44: What percentage of your archival storage is currently virtualized versus non-virtualized?
(Means shown)
100%

90%

80%

70%

65%

60%

50%

40% 29%

30%

20%

10%

0% Virtualized Non-virtualized 84

Q44: What percentage of your archival storage is currently virtualized versus non-virtualized?
(Medians shown)
100%

90%

80%

70%

61% 60%

50%

40% 34% 30%

20%

10%

0%

Virtualized

Non-virtualized
85

Q45: Please indicate how much you relied on the following external resources to implement storage virtualization:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

90%

21%

80%
50% 70%

43%

43%

21%

60%

50% 21% 40% 29% 30% 43% 21%

20% 14% 10% 0% 7% 0% Hardware or software vendor's professional service organization

29%

29%
0%

0% 7% System integrator

0% 7% Independent consultant

14%

VAR

86

Q45: Please indicate how much you relied on the following external resources to implement storage virtualization:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Hardware or software vendor's professional service organization

79%

System integrator

64%

Independent consultant

64%

VAR

43%

87

Q46: How important are each of the following reasons in terms of why you are not considering desktop or endpoint virtualization?
1 - Absolutely not a factor 100% 9% 90% 15% 80% 70% 60% 50% 40% 30% 20% 10% 0% Don't perceive a Concerns about need having to repackage applications Usability concerns Don't know what it is Performance Concerns about Concerns about Manageability concerns legal issues legacy concerns regarding applications not software running adoption correctly Waiting for an OS migration project 21% 24% 24% 29% 26% 24% 24% 26% 26% 18% 3% 6% 6% 21% 12% 9% 3% 2 - Mostly not a factor 9% 9% 3 - Neutral 6% 12% 4 - Somewhat a factor 6% 9% 3% 12% 5 - Absolutely a factor 3% 9% 6% 6%

38%

44%

47%

50%

53%

59%

53%

56%

56%

9%

9%

3%

3%

9%

88

Q46: How important are each of the following reasons in terms of why you are not considering desktop or endpoint virtualization?
(Somewhat/Absolutely a factor)
0% Don't perceive a need 5% 10% 15% 20% 25% 24%

Concerns about having to repackage applications

24%

Usability concerns

21%

Don't know what it is

18%

Performance concerns

18%

Concerns about legal issues regarding software adoption

15%

Concerns about legacy applications not running correctly

15%

Manageability concerns

12%

Waiting for an OS migration project

12%

89

Q47: How important are each of the following goals in terms of why you are considering desktop or endpoint virtualization?
1 - Completely unimportant 100% 8% 90% 80% 45% 70% 60% 50% 40% 39% 37% 37% 8% 34% 37% 45% 50% 55% 53% 45% 42% 42% 37% 34% 29% 16% 8% 2 - Somewhat unimportant 3% 3 - Neutral 8% 4 - Somewhat important 8% 5 - Completely important 5% 8%

11%

32%

29%

30%
20% 10%

13%
0% 3% 0% 0%
Solving application Make it easier and compatibility faster to deploy problems new endpoints

16% 0%
Simplifying application delivery

13% 3%

5% 5%

3% 5%

13%

5% 3%

11% 0%

Better Better support for Better support for Enabling Internet Reducing helpdesk Improve management or virtual desktops mobile and remote Explorer 6 to run calls and/or costs integrated compliance of workers on Windows 7 utilization with application smartphone/tablet licenses PC

90

Q47: How important are each of the following goals in terms of why you are considering desktop or endpoint virtualization?
(Somewhat/Completely important)
0% Solving application compatibility problems 10% 20% 30% 40% 50% 60% 61% 70%

Make it easier and faster to deploy new endpoints

50%

Simplifying application delivery

50%

Better management or compliance of application licenses

47%

Better support for virtual desktops

45%

Better support for mobile and remote workers

42%

Enabling Internet Explorer 6 to run on Windows 7

39%

Reducing helpdesk calls and/or costs

37%

Improve integrated utilization with smartphone/tablet PC

37%

91

Q48: How important are each of the following goals in terms of why you are currently implementing desktop or endpoint virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 20% 0% 10% 0% 0% 10% 0% 10% 0% 30% 30% 10% 40% 30% 30% 0% 60% 60% 60% 40% 50% 50% 20% 50% 60% 10% 20% 30% 30% 30% 20% 10% 2 - Somewhat unimportant 0% 3 - Neutral 0% 10% 10% 20% 4 - Somewhat important 5 - Completely important

10% 0%

20% 0% 0%

92

Q48: How important are each of the following goals in terms of why you are currently implementing desktop or endpoint virtualization?
(Somewhat/Completely important)
0% Better support for virtual desktops 10% 20% 30% 40% 50% 60% 70% 80% 80% 90%

Better management or compliance of application licenses

60%

Reducing helpdesk calls and/or costs

60%

Solving application compatibility problems

60%

Better support for mobile and remote workers

50%

Make it easier and faster to deploy new endpoints

50%

Enabling Internet Explorer 6 to run on Windows 7

40%

Improve integrated utilization with smartphone/tablet PC

40%

Simplifying application delivery

40%

93

Q49: Please indicate how much you are relying on the following external resources to implement desktop or endpoint virtualization:
1 - Not at all 100% 0% 10% 90% 30% 80% 10% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely 0%

30%
70% 70% 60% 60%

50% 50% 40%

30% 10% 20% 30% 10% 20%

60%

20%

0%

0% Hardware or software vendor's professional service organization

0% Independent consultant

0% VAR

0% System integrator

94

Q49: Please indicate how much you are relying on the following external resources to implement desktop or endpoint virtualization:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Hardware or software vendor's professional service organization

70%

Independent consultant

70%

VAR

40%

System integrator

30%

95

Q50: Thinking back to when you first considered implementing endpoint virtualization, how important were each of the following goals at the time you originally decided to implement desktop or endpoint virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 17% 0% 11% 22% 6% 0% 11% 28% 17% 28% 22% 11% 28% 33% 6% 0% 17% 17% 11% 22% 28% 56% 44% 50% 56% 44% 44% 33% 50% 17% 17% 44% 39% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

11%

17% 0%

0% 6%

6% 6%

11% 6%

6%

6% 0%

96

Q50: Thinking back to when you first considered implementing endpoint virtualization, how important were each of the following goals at the time you originally decided to implement desktop or endpoint virtualization?
(Somewhat/Completely important)
0% Better management or compliance of application licenses 10% 20% 30% 40% 50% 60% 70% 72% 80%

Simplifying application delivery

72%

Solving application compatibility problems

72%

Make it easier and faster to deploy new endpoints

67%

Better support for mobile and remote workers

61%

Better support for virtual desktops

61%

Improve integrated utilization with smartphone/tablet PC

61%

Enabling Internet Explorer 6 to run on Windows 7

50%

Reducing helpdesk calls and/or costs

50%

97

Q51: Which of these goals were actually achieved from deploying desktop or endpoint virtualization?
0% Simplifying application delivery 10% 20% 30% 40% 50% 60% 70% 80% 72%

Reducing helpdesk calls and/or costs

61%

Better management or compliance of application licenses

56%

Better support for mobile and remote workers

56%

Better support for virtual desktops

56%

Solving application compatibility problems

56%

Make it easier and faster to deploy new endpoints

44%

Improve integrated utilization with smartphone/tablet PC

33%

Enabling Internet Explorer 6 to run on Windows 7

28%

98

Q52: Please indicate how much you relied on the following external resources to implement desktop or endpoint virtualization:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

90% 28%

80%
50% 70% 50%

44%

17% 60%

50% 22% 40% 33% 30% 17% 20% 22% 10% 17% 0% Hardware or software vendor's professional service organization 11% 0% 6% Independent consultant 6% System integrator 6% VAR 22% 22% 28%

0%

99

Q52: Please indicate how much you relied on the following external resources to implement desktop or endpoint virtualization:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Hardware or software vendor's professional service organization

83%

Independent consultant

72%

System integrator

67%

VAR

44%

100

Q53: How important are each of the following reasons in terms of why you are not considering private storage-as-a-service?
1 - Absolutely not a factor 100% 12% 90% 80% 70% 14% 12% 10% 10% 21% 17% 17% 17% 14% 2 - Mostly not a factor 3 - Neutral 0% 4 - Somewhat a factor 2% 7% 10% 5 - Absolutely a factor 5% 12% 0% 14%

19%

14%

60%
50% 50% 40% 30% 20% 5% 10% 0% Too many other things on our plate at the moment Costs too much Our IT staff Concerns Don't perceive doesn't have about backup a need enough & recovery expertise 14% 17% 21% 12% 7% 2% 17% 10% 43% 43% 55%

43%

50% 57% 60%

57%

50%

17%

5%
7% 21%

17%

12%

14%

19%

17%

17%

17%

Reliability concerns

Never Manageability occurred to us concerns

Security concerns

Performance concerns

101

Q53: How important are each of the following reasons in terms of why you are not considering private storage-as-a-service?
(Somewhat/Absolutely a factor)
0% 5% 10% 15% 20% 25% 30% 35%

Too many other things on our plate at the moment

31%

Costs too much

29%

Our IT staff doesn't have enough expertise

29%

Concerns about backup & recovery

26%

Don't perceive a need

26%

Reliability concerns

21%

Never occurred to us

17%

Manageability concerns

17%

Security concerns

17%

Performance concerns

14%

102

Q54: How important are each of the following goals in terms of why you are considering private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 27% 40% 43% 43% 43% 53% 40% 43% 37% 27% 43% 30% 30% 30% 20% 17% 10% 23% 27% 23% 20% 20% 30% 40% 17% 30% 30% 30% 33% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 7% 13% 5 - Completely important 13% 10% 7% 20%

17%

30%
20% 10% 0% 3% 0% 7% 0% 37% 33%

23%

37%

30%

37%

37%

43%

53%

17% 0%

20% 0%

7% 3%

10% 7%

13% 0%

13% 0%

13% 0%

10% 0%

0% 3%

7% 7%

13% 3%

10% 7%

3% 7%

103

Q54: How important are each of the following goals in terms of why you are considering private storage-as-a-service?
(Somewhat/Completely important)
0% 10% 20% 30% 40% 50% 60% 60% 60% 60% 53% 53% 53% 50% 50% 47% 47% 43% 43% 40% 40% 37% 70%

Improve computing uptime/availability


Improve disaster recovery readiness Reduce data center space requirements Make it easier to allocate computing costs Keep up with emerging technology trends

Reduce operating expense


Make our data center more efficient Reduce capital expense Improve security Improve time to provision new computing resources

Improve data center scalability


Reduce data center complexity Improve our ability to access computing resources for mobile users Offer an alternative to our users to public cloud storage Improve our IT department's overall agility

104

Q55: What kinds of applications are you considering moving to a private storage-as-a-service in the next 12 months?
(Mark all that apply.)
100%

90%

80%

70% 60%

60% 50%
50%

40%

30%

20% 13% 10%

0% Trial, test applications NON mission-critical applications Mission-critical applications 105

Q56: How important are each of the following challenges to implementing private storage-as-a-service?
1 - No challenge at all 100% 7% 13% 90% 80% 33% 70% 37% 30% 20% 30% 33% 23% 30% 20% 30% 23% 20% 17% 7% 10% 10% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

60% 40%
50% 40% 27% 33% 30% 20% 20% 13% 10% 0% 17% 0% Performance 30%

27%

37% 33% 33%

47%

50%

50%

7%
7% Security 10% Costs

10% 7% Compliance

13%

17%

10%

13%
3% Backup 7% 10% 7%

20%
10% Integration with public cloud 0% 0% Changing the Management Dealing with System way our IT and reporting our legacy architecture department tools infrastructure and design works issues

106

Q56: How important are each of the following challenges to implementing private storage-as-a-service?
(Significant/Extreme Challenge)
0% 10% 20% 30% 40% 50% 60% 70%

Performance

63%

Security

57%

Costs

50%

Compliance

50%

Backup

50%

Changing the way our IT department works

47%

Management and reporting tools

40%

Dealing with our legacy infrastructure

40%

System architecture and design issues

33%

Integration with public cloud

30%

107

Q57: How important are each of the following goals in terms of why you are currently implementing private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 56% 63% 56% 56% 44% 50% 56% 50% 38% 38% 44% 38% 44% 31% 25% 19% 19% 31% 13% 25% 19% 31% 31% 25% 25% 19% 13% 19% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

44%

38%

30%
20% 10% 0% 6% 6% 0% 6% 6% 0% 19% 19% 13% 25% 0% 13% 0% 13% 0% 19% 25% 19% 13% 0% 25% 19% 6% 6% 31% 0% 6% 31% 44% 44%

6% 0%

6% 0%

6% 0%

6% 0%

6% 0%

0%

0%

108

Q57: How important are each of the following goals in terms of why you are currently implementing private storage-as-a-service?
Somewhat/Completely important
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 88% 88% 75% 75% 75% 75% 69% 69% 69% 69% 69% 63% 63% 56% 56% 100%

Improve security
Reduce data center space requirements Improve computing uptime/availability Improve time to provision new computing resources Offer an alternative to our users to public cloud storage

Make our data center more efficient


Improve data center scalability Improve disaster recovery readiness Improve our IT department's overall agility Keep up with emerging technology trends

Reduce operating expense


Make it easier to allocate computing costs Reduce capital expense Improve our ability to access computing resources for mobile users Reduce data center complexity

109

Q58: For which kinds of applications are you implementing private storage-as-a-service in the next 12 months?
(Mark all that apply.)
100%

90%

80%

70% 63%

60%

56%

50%

40%

30%

20% 13% 10%

0% Trial, test applications NON mission-critical applications Mission-critical applications 110

Q59: How important are each of the following challenges to implementing server virtualization?
1 - No challenge at all 100% 13% 90% 31% 80% 70% 31% 19% 25% 31% 25% 25% 25% 13% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

60%
50% 50% 40% 30% 20% 19% 10% 13% 0% 0% Performance 0% Backup 6% 0% Management and reporting tools 19% 0% 6% System architecture and design issues 19% 19% 19% 56% 56% 50% 44% 50% 44%

50%

50% 31%

19% 31%

31%

19%
6% 0% Integration with public cloud 0% 6% Changing the way our IT department works 13% 0% Security

19%
0% Costs 6% 0% Dealing with our legacy infrastructure

6%
6% Compliance

111

Q59: How important are each of the following challenges to implementing server virtualization?
(Significant/Extreme challenge)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Performance

88%

Backup

81%

Management and reporting tools

75%

System architecture and design issues

75%

Integration with public cloud

75%

Changing the way our IT department works

75%

Security

69%

Costs

63%

Dealing with our legacy infrastructure

63%

Compliance

56%

112

Q60: Please indicate how much you are relying on the following external resources to implement private storage-as-a-service:
1 - Not at all 100% 6% 13% 90% 19% 38% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely 0%

80%

70% 63% 56% 50%

38%

60%

40% 31% 30%

44%

20% 31% 10% 25% 13% 13% 6%

6%
0% 0% Hardware or software vendor's professional service organization 0% Independent consultant System integrator VAR

113

Q60: Please indicate how much you are relying on the following external resources to implement private storage-as-a-service:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Hardware or software vendor's professional service organization

75%

Independent consultant

69%

System integrator

50%

VAR

38%

114

Q61: Thinking back to when you first considered implementing private storage-as-a-service, how important were each of the following goals at the time you originally decided to implement private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 33% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 17% 33% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

60%
50% 40% 30% 20% 10% 0% 8% 0% 8% 0% 17% 17% 25% 0% 25% 0% 25% 0% 25% 0% 25% 0% 33% 0% 25% 8% 0% 33% 0% 25% 8% 0% 25% 25% 25% 25% 25% 25% 25% 17% 17% 17% 17%

25%
8% 8% 25% 8% 8%

33%
0% 8%

33%

50%

8% 0%

0%

115

Q61: Thinking back to when you first considered implementing private storage-as-a-service, how important were each of the following goals at the time you originally decided to implement private storage-as-a-service?
(Somewhat/Completely important)
0% Improve computing uptime/availability Improve data center scalability Improve disaster recovery readiness Improve security Keep up with emerging technology trends Reduce data center complexity Reduce data center space requirements Improve our IT department's overall agility Improve time to provision new computing resources Offer an alternative to our users to public cloud storage Make it easier to allocate computing costs Make our data center more efficient Reduce capital expense Improve our ability to access computing resources for mobile users Reduce operating expense 50% 116 67% 67% 67% 67% 10% 20% 30% 40% 50% 60% 70% 80% 75% 75% 75% 75% 75% 75% 75%

58%
58% 58%

Q62: Which of these goals were actually achieved from deploying private storage-as-a-service?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 70% 67% 58% 58% 50% 50% 50% 50% 42% 42% 42% 42% 33% 33% 25% 25%

Make it easier to allocate computing costs


Improve security Keep up with emerging technology trends Improve our IT department's overall agility Offer an alternative to our users to public cloud storage

Reduce data center complexity


Reduce data center space requirements Improve data center scalability Improve our ability to access computing resources for mobile users Improve time to provision new computing resources

Make our data center more efficient


Improve computing uptime/availability Reduce capital expense Improve disaster recovery readiness Reduce operating expense

117

Q63: What percentage of your trial, test applications utilize your private storage-as-a-service?
100%

90%

80%

70%

60%

50%

40%

30%

28%

28%

20%

10%

0% Mean Median 118

Q64: What percentage of your NON mission-critical applications utilize your private storage-as-a-service?
100%

90%

80%

70%

60%

50%

40% 30% 30% 30%

20%

10%

0% Mean Median 119

Q65: What percentage of your mission-critical applications utilize your private storage-as-a-service?
100%

90%

80%

70%

60%

50% 43% 40%

37%

30%

20%

10%

0% Mean Median 120

Q66: How important are each of the following challenges to implementing private storage-as-a-service?
1 - No challenge at all 100% 90% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

33%
80% 70% 60% 8% 50% 40% 33% 30% 20% 10% 0% 25% 17% 0% Changing the way our IT department works 17% 0% Security 17% 0% Compliance 0% System architecture and design issues 0% 0% Integration Dealing with with public our legacy cloud infrastructure 0% Costs 25% 50% 50% 50% 33% 17% 8% 8% 8% 8% 42% 42% 42% 42% 42% 42%

33%

33%

33%

17%

17%

17%

17%

25% 33%

25% 33%

25% 17% 0% Performance 0% Backup 17% 0% Management and reporting tools

121

Q66: How important are each of the following challenges to implementing private storage-as-a-service?
(Significant/Extreme challenge)
0% Changing the way our IT department works 10% 20% 30% 40% 50% 60% 58% 70%

Security

50%

Compliance

50%

System architecture and design issues

50%

Integration with public cloud

50%

Dealing with our legacy infrastructure

50%

Costs

50%

Performance

50%

Backup

50%

Management and reporting tools

50%

122

Q67: Please indicate how much you relied on the following external resources to implement private storage-as-a-service:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

90% 33% 80% 58% 67% 60% 58%

70%

50%

33%

40% 0% 30%

8%

8%

17% 20% 25% 25% 25%

10% 8% 0% Independent consultant 8% 0% System integrator

17% 0% Hardware or software vendor's professional service organization 8% 0% VAR 123

0%

Q67: Please indicate how much you relied on the following external resources to implement private storage-as-a-service:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70%

Independent consultant

67%

System integrator

67%

Hardware or software vendor's professional service organization

67%

VAR

67%

124

Q68: How important are each of the following reasons in terms of why you are not considering hybrid/private cloud computing?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 44% 40% 30% 20% 10% 0% 7% 16% 7% 16% 5% 21% 5% 19% 12% 19% 9% 5% 19% 21% 2% 21% 5% 9% 16% 23% 23% 19% 5% 21% 47% 44% 49% 42% 44% 49% 53% 51% 51% 40% 60% 14% 16% 14% 12% 19% 12% 16% 16% 12% 14% 21% 19% 14% 2 - Mostly not a factor 3 - Neutral 5% 14% 9% 4 - Somewhat a factor 9% 14% 5 - Absolutely a factor 9% 12% 7% 12% 9% 5%

125

Q68: How important are each of the following reasons in terms of why you are not considering hybrid/private cloud computing?
(Somewhat/Absolutely a factor)
0% Costs too much 5% 10% 15% 20% 25% 30% 35% 33% 30% 30% 28% 28% 28% 26% 23% 23% 21% 19% 14%

Our IT staff doesn't have enough expertise


Don't perceive a need Manageability concerns Too many other things on our plate at the moment Performance concerns Concerns about legacy applications not running correctly Concerns about backup & recovery Never occurred to us Security concerns Concerns about legal issues regarding software adoption Reliability concerns

126

Q69: How important are each of the following goals in terms of why you are considering hybrid/private cloud computing?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 37% 23% 43% 17% 13% 3% 23% 27% 47% 50% 43% 47% 57% 37% 37% 30% 30% 40% 40% 40% 27% 20% 30% 13% 27% 10% 17% 10% 20% 2 - Somewhat unimportant 0% 13% 20% 20% 3 - Neutral 4 - Somewhat important 10% 10% 5 - Completely important 7% 20% 23% 13% 3%

37%

30%
20% 10% 0% 27% 7% 3%

23%

30%

30%

30%

27%

27%

43%

33%

30%

33%

40%

50%

47%

10% 0%

10% 0%

7% 7%

13% 3%

13% 3%

3% 3%

13% 3%

20% 0%

17% 0%

10%

10% 0%

13% 3% 7% 0%

3%

10% 3%

127

Q69: How important are each of the following goals in terms of why you are considering hybrid/private cloud computing?
(Somewhat/Completely important)
0% Make our data center more efficient Improve computing uptime/availability Reduce data center space requirements Reduce operating expense Make it easier to allocate computing costs Reduce capital expense Reduce power usage in our data center Improve data center scalability Improve our ability to access computing resources for mobile users Improve our IT department's overall agility Keep up with emerging technology trends Offer an alternative to our users to public cloud offerings Improve disaster recovery readiness Reduce heat issues in our data center Improve security Reduce data center complexity Improve time to provision new computing resources 50% 50% 50% 50% 50% 47% 47% 43% 43% 10% 20% 30% 40% 50% 60% 70% 63% 60% 60% 60% 57% 57% 57%

40%
128

Q70: What kinds of applications are you considering moving to a hybrid/private cloud in the next 12 months? (Mark all that apply.)
100% 90%

80%

70%

60% 50% 50% 47%

40%

30%

20%
13% 10%

0%

Trial, test applications

NON mission-critical applications

Mission-critical applications
129

Q71: Which kinds of applications are you discussing moving to a hybrid/private cloud in the next 12 months?
(Mark all that apply.)
0% Email and calendar Database management 33% 33% 33% 27% 27% 20% 20% 17% 13% 13% 10% 5% 10% 15% 20% 25% 30% 35% 37% 40%

Document management
Web Office applications Task and project management Accounting or financial

Human resources
Business intelligence Field service management Sales force automation (SFA) or CRM Vertical market application

Engineering
ERP Other (Please specify) 0%

7%
7%

130

Q72: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications onto your hybrid/private cloud?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 7% 13% 90% 30% 80% 27% 70% 33% 60% 50% 40% 27% 30% 20% 10% 0% Server group Application owner 17% 13% 7% 7% 7% 17% 10% 3% CISO CEO 7% CIO 10% CFO 131 20% 30% 23% 20% 40% 40% 37% 30% 20% 20% 20% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 3% 3 - Neither resistant nor open to doing so

27%

37%

Q72: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications onto your hybrid/private cloud?
(Somewhat/Extremely open to doing so)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Server group

70%

Application owner

60%

CISO

53%

CEO

40%

CIO

37%

CFO

23%

132

Q73: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on a hybrid/private cloud?
1 - Extremely small factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 20% 7% 13% 27% 3% 13% 33% 3% 10% 33% 3% 10% 33% 17% 3% 10% 10% 47% 27% 27% 23% 33% 17% 17% 13% 7% 7% 30% 33% 43% 50% 40% 53% 50% 47% 13% 30% 27% 43% 43% 40% 37% 2 - Somewhat small factor 10% 10% 10% 13% 3 - Neutral 13% 4 - Somewhat large factor 13% 7% 23% 30% 13% 5 - Extremely large factor 13% 20% 10% 20% 0% 13% 13% 23%

17%

17%

17% 17%

30%

33%

27%

27%

23%

30%

40% 10% 0% 17% 20% 17% 13%

3% 10% 17% 10% 7% 3% 13% 13% 27%

10%

10%

10%

10%

133

Q73: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on a hybrid/private cloud?
(Somewhat/Extremely large factor)
0% 10% 20% 30% 40% 50% 60% 70%

Inability to audit security practices


Disaster recovery concerns Concerns that your account, service or traffic can be hijacked Concerns about access vulnerabilities Encryption concerns Loss of control over the eDiscovery process Web application vulnerabilities Inability to guarantee data won't leave the country

60%
57% 53% 53% 53% 50% 50% 47%

Compliance issues
Lack of control over the entire process Inability to control physical access to your critical data Inability to meet high availability SLAs Performance degradation Concerns about authentication vulnerabilities Lack of knowledge about external vendor's risk profiles Lack of knowledge about and control over other applications running on

47%
43% 40% 37% 37% 33% 33% 30% 27% 23% 134

Application compatibility issues


Other (Please specify)

Q74: How important are each of the following challenges to implementing a hybrid/private cloud?
1 - No challenge at all 100% 90% 80% 43% 70% 60% 50% 40% 30% 20% 10% 0% 13% 7% 23% 3% 27% 20% 30% 23% 33% 27% 23% 30% 27% 43% 27% 30% 27% 43% 47% 27% 27% 43% 33% 27% 23% 30% 23% 13% 23% 27% 23% 20% 20% 2 - Minor challenge 3% 3 - Neutral 3% 13% 4 - Significant challenge 5 - Extreme challenge 10% 20%

17%

13% 23%

13%

10% 13%

23% 17% 7% 3%

20%
7%

23%

13% 13%

27%

27%
13% 3% 3% 10% 17% 3% 10% 7%

7%

135

Q74: How important are each of the following challenges to implementing a hybrid/private cloud?
(Significant/Extreme challenge)
0% Changing the way our IT department works Backup Costs Security Management and reporting tools Integration with public cloud Storage management issues Software licensing issues Performance Dealing with our legacy infrastructure Increase in the amount of storage we use Compliance 37% 37% 40% 43% 43% 47% 47% 47% 47% 47% 10% 20% 30% 40% 50% 53% 53% 60%

System architecture and design issues

37%

136

Q75: How important are each of the following goals in terms of why you are currently implementing hybrid/private cloud computing?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 5% 0% 16% 0% 5% 5% 5% 16% 21% 5% 0% 16% 11% 0% 16% 11% 0% 16% 0% 11% 26% 0% 58% 63% 37% 58% 53% 37% 37% 47% 53% 32% 21% 16% 37% 16% 21% 37% 37% 26% 21% 32% 37% 32% 26% 32% 32% 32% 26% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

42%

32%

37%

42%

32%

32%

32%

11%
11% 5%

16% 11% 0%

21%
11% 0%

16% 26% 11% 0% 5% 5%

26%

21%

21%

26%

11% 0%

16% 0%

16% 0%

11% 5%

137

Q75: How important are each of the following goals in terms of why you are currently implementing hybrid/private cloud computing?
(Somewhat/Completely important)
0% Reduce capital expense Improve computing uptime/availability Improve security Improve time to provision new computing resources Keep up with emerging technology trends Offer an alternative to our users to public cloud offerings Reduce data center complexity Reduce data center space requirements Reduce heat issues in our data center Reduce operating expense Improve disaster recovery readiness Reduce power usage in our data center Improve data center scalability Improve our IT department's overall agility Make it easier to allocate computing costs Make our data center more efficient Improve our ability to access computing resources for mobile users 63% 63% 63% 68% 68% 68% 74% 74% 74% 74% 74% 74% 74% 74% 10% 20% 30% 40% 50% 60% 70% 80% 79% 79% 90%

58%
138

Q76: For which kinds of applications are you implementing hybrid/private cloud computing in the next 12 months?
(Mark all that apply.)
100%

90%

80% 68% 68%

70%

60%

50%

40%

30%

20%

16%

10%

0% Trial, test applications NON mission-critical applications Mission-critical applications 139

Q77: Which kinds of applications are you currently moving or will move within 12 months to a hybrid/private cloud?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 70% 74% 68% 47% 42% 42% 42% 42% 42% 42% 37% 37% 26% 16% 11% 0% 80%

Web
Email and calendar Office applications Accounting or financial Business intelligence

Document management
Engineering ERP Human resources Database management

Task and project management


Sales force automation (SFA) or CRM Vertical market application Field service management Other (Please specify)

140

Q78: How important are the following challenges to implementing server virtualization?
1 - No challenge at all 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 16% 11% 5% 21% 0% 16% 16% 0% 5% 11% 5% 21% 26% 21% 26% 11% 16% 21% 11% 0% 21% 16% 0% 21% 11% 37% 21% 21% 26% 37% 11% 21% 16% 26% 26% 26% 53% 37% 37% 42% 42% 32% 32% 32% 42% 32% 32% 32% 32% 16% 21% 21% 16% 16% 11% 21% 16% 16% 11% 11% 11% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

16% 0%

16%

141

Q78: How important are the following challenges to implementing server virtualization?
(Significant/Extreme challenge)
0% System architecture and design issues Security Increase in the amount of storage we use Integration with public cloud Storage management issues Changing the way our IT department works Backup Software licensing issues Performance Dealing with our legacy infrastructure Costs Compliance Management and reporting tools 42% 42% 42% 47% 47% 53% 53% 58% 58% 10% 20% 30% 40% 50% 60% 70% 68% 68% 80%

58%
58%

142

Q79: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications into your hybrid/private cloud?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 90% 80% 16% 70% 60% 50% 26% 40% 30% 16% 20% 10% 0% CISO CIO Server group CFO Application owner CEO 143 5% 11% 11% 11% 21% 37% 16% 5% 37% 47% 21% 11% 26% 37% 16% 5% 21% 32% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 0% 16% 11% 3 - Neither resistant nor open to doing so

16%

53%
21%

21%

26% 11%

Q79: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications into your hybrid/private cloud?
(Somewhat/Extremely open to doing so)
0% 10% 20% 30% 40% 50% 60% 70% 80%

CISO

68%

CIO

53%

Server group

42%

CFO

32%

Application owner

32%

CEO

26%

144

Q80: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on a hybrid/private cloud?
1 - Extremely small factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 32% 16% 0% 0% 26% 26% 0% 5% 26% 0% 5% 26% 5% 0% 16% 11% 11% 32% 0% 5% 16% 21% 5% 21% 16% 5% 26% 11% 5% 26% 47% 47% 63% 53% 53% 42% 21% 21% 5% 16% 16% 26% 2 - Somewhat small factor 11% 3 - Neutral 4 - Somewhat large factor 11% 5 - Extremely large factor 11% 11% 5% 32%

21%

16%

16%

16%

16%

16%

16%

53%

42%

42%

42%

42%

42%

37%

37%

32%

37%

32%

16% 21%

16%

26%

26%

32%

53%

16% 5% 11%

32% 0%

16% 11%

16% 11%

21% 5% 5% 5%

5% 5%

145

Q80: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on a hybrid/private cloud?
(Somewhat/Extremely large factor)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Lack of control over the entire process


Web application vulnerabilities Performance degradation Disaster recovery concerns Encryption concerns Lack of knowledge about and control over other applications running on Application compatibility issues Loss of control over the eDiscovery process 63% 63%

68%
68% 68% 68% 68% 68%

Compliance issues
Inability to control physical access to your critical data Lack of knowledge about external vendor's risk profiles Inability to audit security practices Inability to guarantee data won't leave the country Inability to meet high availability SLAs Concerns about access vulnerabilities Concerns about authentication vulnerabilities 47% 47% 42% 37% 53% 53% 53%

58%
58% 58%

Concerns that your account, service or traffic can be hijacked


Other (Please specify)

146

Q81: Please indicate how much you are relying on the following external resources to implement private cloud:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

11%
90% 32% 26% 26%

80%
37%

70%

60% 37% 50% 42%

32%

40% 16% 30%

21%

21%
20% 21% 10% 0% 5% Hardware or software vendor's professional service organization 11% 5% Independent consultant 5% System integrator 21%

11%

21%

0%

VAR

147

Q81: Please indicate how much you are relying on the following external resources to implement private cloud:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Hardware or software vendor's professional service organization

74%

Independent consultant

63%

System integrator

58%

VAR

47%

148

Q82: Thinking back to when you first considered implementing hybrid/private cloud, how important were each of the following goals at the time you originally decided to implement hybrid/private cloud?
1 - Completely unimportant 100% 90% 80% 70% 60% 38% 38% 50% 38% 38% 38% 50% 38% 38% 50% 50% 50% 25% 50% 25% 0% 38% 25% 38% 38% 25% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 13% 0% 13% 0% 38% 38% 38% 38% 38% 38% 38% 38% 25% 0% 0% 0% 25% 0% 13% 0% 38% 50% 50% 63% 25% 25% 25% 38% 0% 25% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important

50%
40% 30% 20% 38%

25%
13%

25%

25%

25%
13%

25%
13%

0%

0%

0%

10%
0%

149

Q82: Thinking back to when you first considered implementing hybrid/private cloud, how important were each of the following goals at the time you originally decided to implement hybrid/private cloud?
(Somewhat/Completely important)
0% Improve time to provision new computing resources Improve computing uptime/availability Improve disaster recovery readiness Improve our IT department's overall agility 63% 63% 63% 63% 63% 63% 63% 63% 63% 50% 50% 50% 50% 50% 38% 25% 150 10% 20% 30% 40% 50% 60% 70% 80% 75%

Improve security
Offer an alternative to our users to public cloud offerings Make it easier to allocate computing costs Make our data center more efficient Reduce data center complexity Reduce data center space requirements

Improve data center scalability


Improve our ability to access computing resources for mobile users Reduce heat issues in our data center Reduce operating expense Reduce power usage in our data center Reduce capital expense

Keep up with emerging technology trends

Q83: Which of these goals were actually achieved from deploying hybrid/private cloud computing?
(Mark all that apply.)
0% Reduce operating expense Improve our ability to access computing resources for mobile users Improve security Reduce power usage in our data center Improve disaster recovery readiness Make our data center more efficient Reduce data center complexity Improve data center scalability Improve our IT department's overall agility Offer an alternative to our users to public cloud offerings Reduce data center space requirements Reduce heat issues in our data center Improve computing uptime/availability Keep up with emerging technology trends Make it easier to allocate computing costs Reduce capital expense Improve time to provision new computing resources 13% 13% 13% 13% 25% 25% 25% 25% 25% 38% 38% 38% 50% 50% 50% 10% 20% 30% 40% 50% 60% 70% 80% 75%

0%
151

Q84: What percentage of your trial, test applications now run on your hybrid/private cloud?
100%

90%

80%

70%

60%

50%

40%

35% 30%

30%

20%

10%

0% Mean Median 152

Q85: What percentage of your NON mission-critical applications now run on your hybrid/private cloud?
100%

90%

80%

70%

60% 50%

50%

48%

40%

30%

20%

10%

0% Mean Median 153

Q86: What percentage of your mission-critical applications now run on your hybrid/private cloud?
100%

90%

80%

70%

60%

50% 44% 40% 43%

30%

20%

10%

0% Mean Median 154

Q87: Which kinds of applications are currently running on your hybrid/private cloud?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 50% 50% 50% 38% 38% 38% 25% 25% 25% 25% 13% 13% 0% 0% 0% 60%

Business intelligence
Human resources Web Document management Field service management

Office applications
Accounting or financial Email and calendar Engineering Task and project management

Database management
ERP Sales force automation (SFA) or CRM Vertical market application Other (Please specify)

155

Q88: Which kinds of applications will move to a hybrid/private cloud within the next 12 months?
(Mark all that apply.)
0% 10% 20% 30% 40% 50% 60% 70% 80% 75% 63% 38% 38% 38% 38% 38% 25% 25% 25% 13% 13% 0% 0% 0%

Field service management


Task and project management Accounting or financial Business intelligence Email and calendar

ERP
Web Human resources Sales force automation (SFA) or CRM Vertical market application

Database management
Document management Engineering Office applications Other (Please specify)

156

Q89: How important are each of the following challenges to implementing hybrid/private cloud?
1 - No challenge at all 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 13% 0% 13% 13% 25% 13% 0% 0% 0% 0% 0% 0% 0% 25% 25% 25% 13% 0% 0% 0% 0% 13% 0% 13% 38% 38% 88% 50% 38% 50% 13% 50% 38% 50% 50% 63% 25% 0% 63% 63% 0% 13% 13% 0% 25% 38% 50% 25% 38% 50% 38% 38% 38% 38% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge

157

Q89: How important are each of the following challenges to implementing hybrid/private cloud?
(Significant/Extreme challenge)
0% Costs Software licensing issues Security Performance Backup Changing the way our IT department works Increasing the amount of storage we use Dealing with our legacy infrastructure Management and reporting tools Storage management issues Integration with public cloud Compliance 38% 50% 50% 50% 63% 63% 75% 75% 75% 75% 75% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100%

System architecture and design issues

38%

158

Q90: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications into your hybrid/private cloud?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 13% 90% 80% 70% 60% 50% 13% 40% 30% 0% 20% 10% 0% CFO CIO CISO Server group Application owner CEO 159 38% 25% 25% 38% 25% 0% 25% 13% 0% 25% 38% 38% 13% 13% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 0% 0% 13% 3 - Neither resistant nor open to doing so

38% 25%

38% 0% 25%

25% 38%

0%

13%
50%

Q90: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications into your hybrid/private cloud?
(Somewhat/Extremely open to doing so)
0% 10% 20% 30% 40% 50% 60%

CFO

50%

CIO

50%

CISO

50%

Server group

38%

Application owner

38%

CEO

25%

160

Q91: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications into your hybrid cloud?
1 - Extremely small factor
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 25% 0% 0% 0% 0% 13% 0% 0% 13% 0% 13% 0% 0% 13% 0% 0% 13% 0% 25% 38% 38% 38% 38% 25% 25% 38% 25% 0% 13% 0% 0% 0% 0% 0% 13% 50% 50% 63% 50% 50% 13% 25% 25% 25% 25% 38% 50% 38% 38% 50% 63% 63% 13% 13% 0% 50%

2 - Somewhat small factor


0% 13% 13% 38%

3 - Neutral

4 - Somewhat large factor


0% 13%

5 - Extremely large factor


13%

38% 50%

38% 50% 38%

38%

38%

38% 50% 25%

38%

38%

0%

0%

13%
25%

13%

161

Q91: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications into your hybrid cloud?
(Somewhat/Extremely large factor)
0% Inability to control physical access to your critical data Application compatibility issues Compliance issues Concerns that your account, service or traffic can be hijacked Encryption concerns Inability to audit security practices Inability to meet high availability SLAs 63% 63% 63% 63% 63% 63% 63% 63% 50% 50% 50% 50% 50% 50% 38% 38% 38% 162 10% 20% 30% 40% 50% 60% 70% 80% 75%

Performance degradation
Web application vulnerabilities Concerns about access vulnerabilities Disaster recovery concerns Inability to guarantee data won't leave the country Lack of knowledge about and control over other applications running on Lack of knowledge about external vendor's risk profiles Loss of control over the eDiscovery process Concerns about authentication vulnerabilities Lack of control over the entire process Other (Please specify)

Q92: Please indicate how much you relied on the following external resources to implement hybrid/private cloud:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely

90% 38% 50% 70% 0% 13% 50% 25% 13% 40% 25% 38% 38%

80%

60%

30% 50% 20% 38% 38% 25%

10% 13% 0% 0% System integrator 0% Hardware or software vendor's professional service organization 0% VAR Independent consultant

163

Q92: Please indicate how much you relied on the following external resources to implement hybrid/private cloud:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70%

System integrator

63%

Hardware or software vendor's professional service organization

63%

VAR

50%

Independent consultant

38%

164

Q93: What is the status in terms of using the cloud to host or deliver the following IT services?
1 - Not considering 100% 15% 14% 15% 11% 18% 12% 80% 18% 70% 32% 22% 50% 19% 27% 24% 19% 8% 19% 11% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented

90%

60%

29%

20%

40%
16% 22% 30% 18% 11% 16%

15%

20% 23% 25% 28% 29% 29%

35%

10%

0% Email security Email management Web and IM security Cloud storage Endpoint security Cloud backup 165

Q93: What is the status in terms of using the cloud to host or deliver the following IT services?
(At least in discussion/planning phase)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Email security

77%

Email management

75%

Web and IM security

72%

Cloud storage

71%

Endpoint security

71%

Cloud backup

65%

166

Q94: How important are the following technologies in terms of being a requirement to build a hybrid/private cloud?
1 - Completely unnecessary 100% 90% 80% 70% 60% 50% 31% 40% 27% 30% 20% 7% 10% 13% 0% Standardization of your IT infrastructure Endpoint virtualization Data center automation tools Storage virtualization Changing the way IT works Server virtualization Chargeback A self-service system that process your provides metered stakeholders can billing use to provision IT resources 167 1% 16% 12% 1% 17% 5% 15% 3% 14% 17% 9% 12% 5% 12% 34% 36% 37% 42% 40% 30% 22% 25% 21% 26% 14% 23% 16% 2 - Somewhat unnecessary 3 - Neutral 4 - Somewhat necessary 5 - Completely necessary

19%

19%

15%

18%

13%

35%

30%

24%

44%

Q94: How important are the following technologies in terms of being a requirement to build a hybrid/private cloud?
(Somewhat/Completely necessary)
0% 10% 20% 30% 40% 50% 60%

Standardization of your IT infrastructure

53%

Endpoint virtualization

49%

Data center automation tools

46%

Storage virtualization

43%

Changing the way IT works

41%

Server virtualization

40%

Chargeback system that provides metered billing

39%

A self-service process your stakeholders can use to provision IT resources

39%

168

Q95: At what stage is your organization in the following areas?


1 - Not considering 100% 15% 11% 11% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented

90%

9% 80% 11% 18%

19%

70% 23%

24% 22% 22%

60%

50% 26% 40% 27% 19% 20%

30%

20% 30% 10% 24% 30%

31%

0% Data center automation tools A self-service process your stakeholders can use to provision IT resources Showback system that reports on metered usage Chargeback system that provides metered billing

169

Q95: At what stage is your organization in the following areas?


(At least in discussion/planning phase)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Data center automation tools

76%

A self-service process your stakeholders can use to provision IT resources

70%

Showback system that reports on metered usage

70%

Chargeback system that provides metered billing

69%

170

Q96: How are each of the following affecting your ability to add these cloud computing enablers (data center automation tools, showback or chargeback systems and self-service provisioning of cloud resources)?
1 - Extremely insignificant 100% 11% 90% 80% 18% 70% 26% 60% 50% 40% 30% 20% 11% 32% 11% 4% 11% Changing the way our IT department works 11% Lack of expertise in implementing such tools 13% Cost 2% 11% 11% 48% 31% 38% 45% 38% 34% 36% 24% 28% 22% 21% 21% 21% 14% 20% 15% 2 - Somewhat insignificant 3 - Neutral 4 - Somewhat significant 5 - Extremely significant

31%

9%

10%
0%

2% 11% Security issues

8% 11%

Compliance issues System architecture Dealing with our and design issues legacy infrastructure

171

Q96: How are each of the following affecting your ability to add these cloud computing enablers (data center automation tools, showback or chargeback systems and self-service provisioning of cloud resources)?
(Somewhat/Extremely significant)
0% 10% 20% 30% 40% 50% 60%

Security issues

55%

Changing the way our IT department works

47%

Lack of expertise in implementing such tools

47%

Cost

45%

Compliance issues

42%

System architecture and design issues

42%

Dealing with our legacy infrastructure

33%

172

Q97: How flexible is your IT infrastructure in terms of your ability to rapidly scale up or down?
1 - Extremely inflexible 100% 18% 2 - Somewhat inflexible 3 - About average 4 - Somewhat flexible 5 - Extremely flexible

90%

24%

19%

80% 21% 26% 26% 60%

70%

50% 33%

40%
27% 30%

34%

20% 12% 10% 11% 0% Storage Endpoints 9% 12%

16%

12% Servers 173

Q97: How flexible is your IT infrastructure in terms of your ability to rapidly scale up or down?
(Somewhat/Extremely flexible)
0% 10% 20% 30% 40% 50% 60%

Storage

50%

Endpoints

45%

Servers

39%

174

Q99: What percentage of your IT staff has experience in the following areas?
(Means shown)
0% 5% 10% 15% 20% 25% 30% 35%

Server virtualization

33%

Desktop virtualization

33%

Automation of data center tasks

30%

Self-service systems for provisioning IT services

29%

Endpoint virtualization

28%

Storage virtualization

27%

Chargeback systems

27%

Hybrid/private cloud

23%

175

Q99: What percentage of your IT staff has experience in the following areas?
(Medians shown)
0% 5% 10% 15% 20% 25%

Server virtualization

20%

Desktop virtualization

20%

Automation of data center tasks

10%

Self-service systems for provisioning IT services

10%

Endpoint virtualization

12%

Storage virtualization

15%

Chargeback systems

10%

Hybrid/private cloud

10%

176

Q100: How would you characterize the staffing for each of the following enterprise security sub areas?
1 - Completely inadequate 100% 13% 90% 80% 23% 70% 28% 26% 17% 20% 17% 14% 12% 17% 13% 15% 11% 15% 2 - Somewhat inadequate 3 - Adequate 4 - Somewhat more than adequate 5 - Much more than adequate

20%

15%

60%
29% 50% 30% 40% 30% 13% 20% 10% 14% 0% Automation of data center tasks Self-service systems for provisioning IT services Desktop virtualization Storage virtualization Server virtualization Hybrid/private cloud Chargeback systems Endpoint virtualization 10% 17% 19% 17% 16% 22% 21% 13% 35% 34% 37% 39%

34%

37%

17% 11% 18%

12%

13%

16%

177

Q100: How would you characterize the staffing for each of the following enterprise security sub areas?
(Somewhat/Much more than adequate)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Automation of data center tasks

41%

Self-service systems for provisioning IT services

40%

Desktop virtualization

35%

Storage virtualization

34%

Server virtualization

33%

Hybrid/private cloud

32%

Chargeback systems

31%

Endpoint virtualization

30%

178

Q100: How would you characterize the staffing for each of the following enterprise security sub areas?
(Adequate or better)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Automation of data center tasks

76%

Self-service systems for provisioning IT services

70%

Desktop virtualization

69%

Storage virtualization

71%

Server virtualization

67%

Hybrid/private cloud

61%

Chargeback systems

68%

Endpoint virtualization

69%

179

Q101: How would you characterize the staffing for each of the following enterprise security sub areas?
1 - Rapidly shrinking 100% 90% 80% 70% 24% 30% 32% 24% 21% 20% 18% 12% 8% 15% 15% 16% 10% 8% 2 - Gradually shrinking 3 - Staying the same 4 - Gradually growing 5 - Rapidly growing

25%

23%

60%
50% 40% 30% 20% 12% 10% 8% 0% Storage virtualization Endpoint virtualization Desktop virtualization Automation of data center tasks Server virtualization Self-service systems for provisioning IT services Hybrid/private cloud Chargeback systems 8% 11% 10% 7% 9% 9% 8% 11% 8% 9% 9% 10% 5% 13% 43% 38% 39% 44% 44% 47% 46% 51%

180

Q101: How would you characterize the staffing for each of the following enterprise security sub areas?
(Gradually/Rapidly growing)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Storage virtualization

42%

Endpoint virtualization

42%

Desktop virtualization

40%

Automation of data center tasks

39%

Server virtualization

36%

Self-service systems for provisioning IT services

36%

Hybrid/private cloud

35%

Chargeback systems

31%

181

Q102: How would you characterize your IT staffs' readiness to handle the following areas?
1 - Extremely unprepared 100% 13% 90% 80% 70% 33% 31% 12% 12% 13% 11% 11% 8% 10% 2 - Somewhat unprepared 3 - Neutral 4 - Somewhat prepared 5 - Extremely prepared

29%

27%

29%

27%

27%

25%

60%
50% 40% 30% 20% 9% 10% 12% 0% Server virtualization Endpoint virtualization Desktop virtualization Storage virtualization Self-service systems for provisioning IT services Automation of data center tasks Hybrid/private cloud Chargeback systems 11% 12% 11% 12% 10% 13% 11% 9% 8% 39% 35% 35% 42% 42% 43%

33%

37%

14%

13% 10%

10%

11%

182

Q102: How would you characterize your IT staffs' readiness to handle the following areas?
(Somewhat/Extremely prepared)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Server virtualization

46%

Endpoint virtualization

43%

Desktop virtualization

41%

Storage virtualization

40%

Self-service systems for provisioning IT services

40%

Automation of data center tasks

38%

Hybrid/private cloud

35%

Chargeback systems

35%

183

Q103: How would you characterize the budget for each of the following enterprise security sub areas?
1 - Completely inadequate 100% 13% 90% 80% 22% 70% 60% 50% 38% 40% 30% 20% 10% 14% 0% Storage virtualization Automation of data center tasks Chargeback systems Server virtualization Endpoint virtualization Desktop virtualization Hybrid/private cloud Self-service systems for provisioning IT services 184 11% 12% 14% 13% 13% 13% 18% 20% 11% 17% 18% 20% 40% 39% 36% 44% 40% 37% 24% 11% 14% 13% 11% 13% 10% 14% 2 - Somewhat inadequate 3 - Adequate 4 - Somewhat more than adequate 5 - Much more than adequate

17%

18%

20%

17%

20%

12%

41%

14%

15%

13%

Q103: How would you characterize the budget for each of the following enterprise security sub areas?
(Somewhat/Much more than adequate)
0% 5% 10% 15% 20% 25% 30% 35% 40%

Storage virtualization

35%

Automation of data center tasks

35%

Chargeback systems

31%

Server virtualization

31%

Endpoint virtualization

31%

Desktop virtualization

30%

Hybrid/private cloud

30%

Self-service systems for provisioning IT services

26%

185

Q103: How would you characterize the budget for each of the following enterprise security sub areas?
(Adequate or better)
0% 10% 20% 30% 40% 50% 60% 70% 80%

Storage virtualization

73%

Automation of data center tasks

75%

Chargeback systems

70%

Server virtualization

75%

Endpoint virtualization

67%

Desktop virtualization

70%

Hybrid/private cloud

67%

Self-service systems for provisioning IT services

67%

186

Q104: How would you characterize the budget for each of the following enterprise security sub areas?
1 - Rapidly shrinking 100% 12% 90% 80% 28% 70% 24% 27% 25% 27% 27% 25% 15% 12% 13% 11% 11% 11% 8% 2 - Gradually shrinking 3 - Staying the same 4 - Gradually growing 5 - Rapidly growing

22%

60%
50% 40% 30% 20% 16% 10% 9% 0% Storage virtualization Server virtualization Self-service systems for provisioning IT services Desktop virtualization Hybrid/private cloud Automation of data center tasks Endpoint virtualization Chargeback systems 10% 9% 8% 11% 11% 9% 9% 35% 35% 42% 37% 40% 39% 40% 47%

16% 10%

17%

11%

12%

15%

14%

187

Q104: How would you characterize the budget for each of the following enterprise security sub areas?
(Gradually/Rapidly growing)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Storage virtualization

40%

Server virtualization

39%

Self-service systems for provisioning IT services

39%

Desktop virtualization

38%

Hybrid/private cloud

38%

Automation of data center tasks

38%

Endpoint virtualization

36%

Chargeback systems

30%

188

Q105: When you think of optimizing and protecting your virtual environment, which brands come to mind?
0% IBM 5% 10% 15% 20% 25% 30% 35% 40% 45% 43% 50%

Microsoft

43%

HP

16%

VMware

14%

McAfee

10%

Symantec

8%

CA

4%

EMC

2%

CommVault

0%

Juniper

0%

Trend

0%

189

Q106: When you think of building and securing your cloud, which brands come to mind?
0% Microsoft IBM HP Cisco Dell VMware McAfee EMC Oracle Symantec BMC CA Citrix Trend Micro 0% 0% 0% 0% 3% 3% 3% 5% 10% 13% 18% 31% 5% 10% 15% 20% 25% 30% 35% 40% 45% 46% 50%

8%

190

Q107: When you think about companies that enable you to secure and manage mobile devices like smartphones and tablets, which brands come to mind?
0% Symantec 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%

Good Technologies

14%

McAfee

14%

Boxtone

0%

Lookout

0%

MobileIron

0%

Sybase

0%

Trend Micro

0%

Zenprise

0%

191

Q108: Which of these brands do you associate with optimizing and protecting your virtual environment?
(Mark all that apply.)
0% Microsoft McAfee Symantec IBM HP VMware 21% 35% 39% 46% 46% 10% 20% 30% 40% 50% 60% 66% 70%

CA
Trend Juniper EMC CommVault 4% 8% 7%

11%
11%

192

Q109: Which of these brands do you associate with building and securing your cloud?
0% Microsoft IBM Cisco Symantec McAfee HP Oracle Dell VMware Citrix Trend Micro CA EMC BMC 5% 4% 10% 9% 20% 20% 18% 23% 31% 31% 29% 38% 10% 20% 30% 40% 50% 60% 65% 70%

26%

193

Q110: Which of these brands do you associate with securing and managing mobile devices like smartphones and tablets?
0% McAfee 10% 20% 30% 40% 50% 60% 50%

Symantec

42%

Trend Micro

20%

MobileIron

17%

Sybase

14%

Good Technologies

13%

Lookout

12%

Zenprise

9%

Boxtone

4%

194

Q111: How strongly do you associate each of the following brands with optimizing and protecting your virtual environment?
1 - No association at all 100% 12% 90% 15% 15% 19% 17% 18% 15% 11% 2 - Very little association 5% 3 - Neutral 6% 4 - Somewhat associated 5% 6% 18% 5 - Extremely associated 0% 2% 15% 3% 13%

11%

9%

80% 32%

19%

70%

29% 28% 35% 31% 37% 29% 38% 38% 38%

60%

41%

50% 24% 17%

40%
9% 30% 12% 20% 4%

17% 8%
15%

16%

11%

12%

18%

29%
10% 21%

33%

31%

28%

32% 26%

37% 29% 26%

35%

0% Microsoft Trend Symantec McAfee VMware HP CommVault EMC IBM CA Juniper 195

Q111: How strongly do you associate each of the following brands with optimizing and protecting your virtual environment?
(Somewhat/Extremely associated)
0% Microsoft Trend Symantec McAfee VMware HP 24% 24% 23% 26% 30% 5% 10% 15% 20% 25% 30% 35% 40% 45% 44% 50%

CommVault
EMC IBM CA Juniper 18% 17% 16%

23%
22%

196

Q112: How strongly do you associate each of the following brands with building and securing your cloud?
1 - No association at all 100% 17% 13% 8% 2 - Very little association 4% 6% 6% 3 - Neutral 7% 4 - Somewhat associated 6% 5 - Extremely associated 4% 11% 20% 15% 9% 10% 10% 5% 5%

4%

11%

90%

80%
23% 70% 23%

27%

31%

26%

26%

17%

20%

18%

60% 27% 33% 32% 34% 38%

33%

36%

39%

34%

39%

44%

50% 34%

34%

32%

40%

14%
30% 10% 11% 14% 9% 9% 14%

13%

19%

18%

13%

8%
20% 11% 23% 14% 0% Microsoft McAfee

11%

10%

22%

27% 20%

26%

29%

26%

29%

26%

29%

27%

28%

29%

HP

Oracle

Symantec

Citrix

Trend Micro

Cisco

EMC

Dell

VMware

CA

BMC

IBM

197

Q112: How strongly do you associate each of the following brands with building and securing your cloud?
(Somewhat/Extremely associated)
0% Microsoft McAfee HP Oracle 35% 35% 35% 32% 32% 28% 28% 24% 24% 20% 20% 16% 15% 5% 10% 15% 20% 25% 30% 35% 40% 40% 45%

Symantec
Citrix Trend Micro Cisco EMC Dell VMware CA BMC IBM

198

Q113: How strongly do you associate each of the following brands with securing and managing mobile devices like smartphones and tablets?
1 - No association at all 100% 10% 90% 80% 70% 60% 26% 50% 40% 12% 30% 20% 30% 10% 0% McAfee Sybase Symantec Good Technologies Trend Micro Boxtone MobileIron Lookout Zenprise 9% 10% 14% 9% 13% 13% 8% 33% 38% 36% 34% 34% 43% 44% 9% 12% 15% 22% 2 - Very little association 5% 3 - Neutral 8% 11% 4 - Somewhat associated 7% 11% 7% 10% 5 - Extremely associated 6% 9% 5% 9%

17%

14%

44%

13%

31%

32%
26%

29%

33%

36% 30%

34%

199

Q113: How strongly do you associate each of the following brands with securing and managing mobile devices like smartphones and tablets?
(Somewhat/Extremely associated)
0% McAfee 5% 10% 15% 20% 25% 30% 32% 35%

Sybase

27%

Symantec

26%

Good Technologies

20%

Trend Micro

19%

Boxtone

19%

MobileIron

17%

Lookout

15%

Zenprise

14%

200

201

202

203

204

205

206

207

208

209

210