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Question 1

0 out of 2 points Ethernet was developed by Xerox in 1984. Answer Correct Answer: False

Question 2
2 out of 2 points IDD is an acronym for: Answer Selected Answer: International Direct Dialing. Correct Answer: International Direct Dialing.

Question 3
0 out of 2 points Which of the following is not supported on an IP phone? Answer

Correct Answer: Traditional voice network connection.

Question 4
2 out of 2 points Choose all of the following that are components of a voicemail system: Answer Selected Answers: Voicemail processor.

Telephony interface.

Message store.

Correct Answers: Voicemail processor.

Telephony interface.

Message store.

Question 5
0 out of 2 points (Extra Credit) You should consider moving to a T1 circuit when the number of analog lines reaches the quantity of: Answer

Correct Answer: 6-8.

Question 6
2 out of 2 points IP telephony utilizes an IP phone end device to place a voice conversation generally to another IP phone or to a traditional analog phone. Answer Selected Answer: Correct Answer: True True

Question 7
2 out of 2 points

__________ was developed to support dialing over microwave and satellites. Answer Selected Answer: DTMF. Correct Answer: DTMF.

Question 8
2 out of 2 points Which of the following is not a component technology of a call center? Answer Selected Answer: IXC. Correct Answer: IXC.

Question 9
2 out of 2 points IP provides addressing and routing information for packets. Answer Selected Answer: Correct Answer: True True

Question 10
0 out of 2 points Which of the following is not true of a PBX: Answer

Correct Answer: Typically used by businesses with a small number of phones.

Question 11

2 out of 2 points Which of the following is not a typical interfacing method for connecting a voicemail system to a PBX: Answer Selected Answer: ATM. Correct Answer: ATM.

Question 12
2 out of 2 points A remote shelf is an off-site extension of a PBX. Answer Selected Answer: Correct Answer: True True

Question 13
0 out of 2 points A Call Center is a centralized system used for sending and receiving large volumes of messages. Answer Correct Answer: False

Question 14
0 out of 2 points A __________ is used in small to medium sized locations with a small number of phones to support. Answer

Correct Answer: Key system.

Question 15
2 out of 2 points What important advancement did Almon Strowger contribute to telephony? Answer Selected Answer: Automatic call switching using pulse dialing. Correct Answer: Automatic call switching using pulse dialing.

Question 16
2 out of 2 points Special wildcard characters can be used to create patterns in a dial plan that match multiple numbers. Answer Selected Answer: Correct Answer: True True

Question 17
2 out of 2 points A typical dial plan includes (choose all that apply): Answer Selected Answers: Internal extensions.

Local and long distance telephone numbers.

Dial strings and patterns.

Correct Answers: Internal extensions.

Local and long distance telephone numbers.

Dial strings and patterns.

Question 18
2 out of 2 points Which of the following is not true of DTMF? Answer Selected Answer: Required for microwave and satellite services. Correct Answer: Required for microwave and satellite services.

Question 19
2 out of 2 points Which one of the following is not a primary benefit of IP telephony over traditional telephony? Answer Selected Answer: Uses analog or digital telephones. Correct Answer: Uses analog or digital telephones.

Question 20
2 out of 2 points Which of the following is supported on both IP and traditional telephones? Answer Selected Answer: Conferencing. Correct Answer: Conferencing.

Question 21
2 out of 2 points Local calls are defined as calls originating and terminating within a: Answer Selected Answer: LATA. Correct Answer: LATA.

Question 22
0 out of 2 points What is IP telephony? Answer Correct Answer:

The transmission of voice communications over a packet-based network using the IP.

Question 23
0 out of 2 points A __________ system is a computerized messaging system for answering calls, saving messages, and routing calls. Answer

Correct Answer: Voicemail.

Question 24
2 out of 2 points The country code typically used to call an International location from the US is: Answer Selected Answer:

011. Correct Answer: 011.

Question 25
0 out of 2 points A DS3 is the equivalent of 28 T1s. Answer Correct Answer: True

Question 26
0 out of 2 points Pulse dialing is compatible with interactive voice response systems. Answer Correct Answer: False

Question 27
0 out of 2 points A __________ is used to create a menu system for a specific group or function in a voicemail system. Answer

Correct Answer: Call handler.

Question 28
2 out of 2 points The first IP phone appeared in: Answer

Selected Answer: 1995. Correct Answer: 1995.

Question 29
0 out of 2 points Which of the following is not a component of a PSTN: Answer

Correct Answer: ILX.

Question 30
0 out of 2 points __________ service is a PBX service that is maintained by a PSTN provider. Answer

Correct Answer: Centrex.

Question 31
2 out of 2 points Choose all of the following that are benefits of digital circuits: Answer Selected Answers: Clear voice quality.

Support DID.

Support caller ID.

Correct Answers: Clear voice quality.

Support DID.

Support caller ID.

Question 32
2 out of 2 points Choose all of the following that are PBX components: Answer Selected Answers: Station card.

Trunk card.

Call processor.

Correct Answers: Station card.

Trunk card.

Call processor.

Question 33
0 out of 2 points T1 CAS robs the most significant bit for framing and clocking.

Answer Correct Answer: False

Question 34
2 out of 2 points Which of the following is not true of an analog circuit: Answer Selected Answer: PRI is type of analog circuit. Correct Answer: PRI is type of analog circuit.

Question 35
0.67 out of 2 points Choose all of the following that are devices with FXO interfaces: Answer Selected Answers: Phone

Correct Answers: Phone

Fax.

Modem.

Question 36
0 out of 2 points Which of the following is not an analog signaling type: Answer

Correct Answer: 1FB.

Question 37
2 out of 2 points DTMF is an abbreviation for: Answer Selected Answer: Dual Tone Multi Frequency. Correct Answer: Dual Tone Multi Frequency.

Question 38
2 out of 2 points VoIP maintains the traditional telephony architecture (PBX). Answer Selected Answer: Correct Answer: True True

Question 39
0 out of 2 points __________ numbers are numbers that are reserved for local operators, fire, emergency, or long distance providers. Answer

Correct Answer: Service.

Question 40
2 out of 2 points

IP supplies addressing and routing information to packets. Answer Selected Answer: Correct Answer: True True

Question 41
2 out of 2 points What is the programming language used to create applications on an IP telephony system? Answer Selected Answer: XML. Correct Answer: XML.

Question 42
1.5 out of 2 points Choose all of the following that are LEC duties: Answer Selected Answers: Last mile connectivity.

Number portability.

Dialing access.

Correct Answers: Last mile connectivity.

Number portability.

Provide reasonable access.

Dialing access.

Question 43
2 out of 2 points How many timeslots does an E1 circuit have? Answer Selected Answer: 32. Correct Answer: 32.

Question 44
2 out of 2 points What is the maximum number of 64K DS0 channels that a T1 supports? Answer Selected Answer: 24. Correct Answer: 24.

Question 45
2 out of 2 points LEC and PTT both refer to the local telephone company. Answer Selected Answer: Correct Answer: True True

Question 46
0 out of 2 points

A shared party line provided service for multiple parties utilizing multiple dedicated phone lines. Answer Correct Answer: False

Question 47
2 out of 2 points NANP is an acronym for: Answer Selected Answer: North American Numbering Plan. Correct Answer: North American Numbering Plan.

Question 48
2 out of 2 points IP telephony can reduce costs by consolidating PSTN circuits, lowering the amount of equipment required to supply phone service, and consolidating support services. Answer Selected Answer: Correct Answer: True True

Question 49
2 out of 2 points A __________ includes 2 Bearer channels and 1 Data channel. Answer Selected Answer: BRI. Correct Answer: BRI.

Question 50

2 out of 2 points An IP telephony phone system supports voice communications over a data network. Answer Selected Answer: Correct Answer: True True

Question 51
0 out of 2 points A hybrid phone system is a combination of a PBX and a IP telephony phone system. Answer Correct Answer: False