Careercruise

Assessment & Development Tools

Employee Solutions Made Simple

Introduction to Careercruise

Equipped with infrastructure and facilities,

Careercruise is an HR Outsourcing
Company headquartered in India. We
specialize in providing HR Management
services to human capital intensive
industries like ITES, Insurance,
Banking, Telecom and Healthcare. We
offer our clients comprehensive HR
solutions panning across the complete
HR Management.
Careercruise offers a cost-effective alternative to
building and managing in-house HR resources and
capabilities. Our infrastructure, extensive R&D
capabilities, process management capabilities and
skilled and competent team ensures that Careercruise
delivers results.

Our spectrum of services include large

volume supply chain management,
recruitments, assessments, pre-hire
orientation, training & development
solutions, to HR process management
Search
like employee help desks, employee
engagement programs, policy
deployment and database management
services. Select

Assess

Develop

Manage

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Objective of Assessment & Development Tools

For both selection & development, it is important to objectively identify and understand
individual’s strengths and weaknesses, as well as potential and how well they fit into the
team and the organization’s culture. Effective performance management also depends on
accurate measures of progress, as should promotion decisions and succession planning.
Objective assessment techniques provide standardized tasks for individuals to complete
and structured guidelines for scoring and interpreting performance. They range from
short paper & pencil activities, through computer based tasks to complex work simula-
tions and job samples.

To help employers and employees improve the match between people, jobs and corpo-
rate culture through innovative and flexible solutions and the development of job- rel-
evant and scientifically validated tools for assessment and development, delivered via
user training and skills transfer.

BETTER EMPLOYMENT DECISIONS

With well and scientifically designed mea-

sures, the tools are accurate and reliable.
The objective measures have shown to be
better predictors of job performance. These
measures can be directly related to the most
important success factors in a job.

OBJECTIVITY ASSESSMENTS CUSTOMIZED QUALITY SOLUTIONS

The hiring / selection decisions are based We offer an extensive choice of work-related,
on objective results and not subjective/ bi- “ready to use” tests, questionnaires and as-
ased opinions. The standardization ensures sessment processes all of which can be tai-
all candidates are treated in the same way. lored to your specific requirements.
The objective scoring rules out any individual
biases and the results can challenge stereo-
typed thinking.

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Benefits to Clients

Careercruise assessment centre is an active

aid to match this requirement through a se-
ries of scientifically researched innovative
and flexible solutions. Delivered through
user training and skill transfer these tools
will effectuate rational assessment and de-
velopment.

A competency based business focused ap-

proach to Selection and development pro-
cess, Careercruise tools are aligned to busi-
ness requirements of organizations. The
key advantages being

EMPLOYMENT DECISIONS

SPEED AND ACCURACY

Efficiency and accuracy
• To minimize costly hiring errors
• Effective role fitment
• Controlled attrition and turnover
• Increase in HR productivity yield
• Improved TAT
• Eliminate non-productivity related hidden
/ chronic cost
Standardization
• Unbiased rational assessment for all
• Objective scoring pattern giving a more
realistic rather than gut feel direction
• Results that can challenge existing para-
digms
Usage of these tools will to help radically im-
prove quality of output and turnaround time
of the process through automation and in-
built capability of expert interpretation.
REDUCED COST & INCREASED
PROCESS EFFICIENCY
• High process yield: Numbers vs. time
• Reduced wastage - virtually nil re-work
component

DEVELOPMENT SOLUTIONS

• Gap analysis
• Potential assessment
• Productivity enhancement
• Aid to performance enhancement and
development plans 4
Features

1. Remote administration
2. Controlled environment
3. Options of methodology: We provide the
following options for administration and
scoring. This maximizes the flexibility of
the assessment procedures to suit the re-
ferred context and approach.
4. Customized to clients’s work flow
5. Internal benchmarks to be created
6. Varied levels of difficulties

PENCIL & PAPER OPTION

Tests and questionnaires are completed on

an answer sheet using soft pencils, scoring is
via preset scoring keys.

COMPUTER BASED OPTION

Most of the tests are available for administra-

tion, scoring and/ or reporting on computer.
Questions are presented on screen, respons-
es are entered directly and scores, profiles
and reports can be generated and displayed
immediately.

TELEPHONE ASSESSMENTS

A simulated environment for the candidates

to assess the customer centercity and call
handling ability.

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Applications

The tool can be customised to address in

whole or part the essential deliverables of
HR Management process. They can be used
for a broad spectrum of activities across
recruitment, Employee development and
performance management.

PRELIMINARY SCREENING

as a filter to screen out the non-relevant pro-

file. Enables recruiters to focus on profiles
more suited for the job role.

COMPREHENSIVE RECRUITMENT TRAINING NEED IDENTIFICATION

SOLUTION

• Capture candidate profile- automated The tools offer a structured mechanism to

work flow management system identify the gap between the current & de-
• Evaluate competencies sired level of competence. The evaluation
• Track performance provides gainful inputs for determining the
• MIS training needs.
• Reporting
PERFORMANCE TRACKING
BASELINE STANDARD
FOR EVALUATION
The tools offer a scientifically designed mech-
Set up internal benchmark and measures all
anism to monitor the performance.
new hires along that matrix to bring consis-
tency and objectivity in recruitment.

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Choice

1. Stand alone: The client has the choice of
choosing how to conduct the preliminary
screening and / or job performance simu-
lation.
2. Industry Specific: The tools are sorted
keeping in mind the competencies required
by various different industries. There are
customized solutions for:
• Call center work force for both Opera-
tions & Back Office
• IT / Technical work force
• Financial & Banking services
• Insurance
3. Assessment Center: An active aid to match
this requirement through a series of scien-
tifically researched innovation & flexible
solutions. These are delivered through
user trainings and skill transfer these tools
will effectuate rational assessment and de-
velopment.
4. Skill Enhancement Tracking is to do with
gap analysis, potential assessment, produc-
tivity and aid performance enhancement
and development plans.
5. Comprehensive Solution with MIS:

Tool Objectives Description Methodology

Skills • Test of spoken English
• Test of written English
• Listening & comprehension
• Audio Data entry
Aptitude • Logical Reasoning
• Numeric orientation
• Analytical skills
• Language skills
These tests facilitate identifying the
degree of fitment for the required
skill set essential to the role. These
are aligned to business specific
processes of the industry the can-
didate is being evaluated for.
Aptitude tests effectuates evalua-
tion of the quality of mind, an es-
sential parameter and a necessary
foundation

Acumen • Sales A desirable trait evaluated through

• Customer service a series of tests to measure sharp-
• Technical ness of mind and orientation to-
• Financial wards a given profile
• Data Integration

Personality Role suitability traits for a particu-

lar job profile, an indicator of the
decision making capabilities

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Tests...
SKILLS
Spoken English Test Written English Test Listening & Com-
A test which evaluates Language compre- prehension Test
the candidates on the hension & the writ- This test is designed
conversational abil- ten communication to evaluate the candi-
ity, language skills & ability, being the key date’s ability to listen
speech related errors. essentials are evalu- effectively & compre-
ated and scored ob- hend the contents of
jectively. the same. This test is
designed in 4 basic
accents – US, UK,
Asian & Australian to
cater to various client
specific requirement.
APTITUDE
Logic & Reasoning Numeric Orienta-
The critical reasoning tion
test battery is designed This evaluates a can-
to assess a conditions didate’s skill for writ-
logical & analytical ten & numerical infor-
reasoning. mation both in time of
its logical foundation
and depth in details.
Audio Data Entry
The candidates are
evaluated on the abil-
ity to listen effectively
and interpret data on
a simulated environ-
ment of a real time sit-
uation for any service
industry. Also evalu-
ates candidates on
the speed & accuracy
of data interpretation
and the familiarity of
the keyboard.
Analytical Skill Test
This test evaluates the
candidates ability to
assess the quality of
data and to determine
whether or not there
is sufficient informa-
tion provided to make
informed judgment &
decision.
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Tests...

ACUMEN

Sale Customer Services Technical Financial

This test evaluates To evaluate the suit- This test evaluates the The ability towards
the knowledge, skills ability of candidates technical knowledge solving easy to com-
and abilities for a for the position of of the candidates on plex finance ques-
sales position. The Customer Service various skill sets re- tions. The familiarity
knowledge of general Representative. Also quired. of the numbers and
sales terms, relevant applicable to non the ease of the solu-
vocabulary, the sales technical help desk tion is evaluates in
process and the abil- situation. This tests this tests.
ity to deal with several evaluate the prob-
sales situations. lem solving ability &
the customer service
logic.

PERSONALITY

Personality Profiling

This tests evaluates an understanding

of the interpersonal, leadership style of
the person, potential on the job and
team dynamic abilities

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Call Center Solution

Voice Profile Non Voice Profile

Recommended Tests: Recommended Tests:

• Test of Spoken English • Test of Written English
• Listening & Comperehension • Listening & Comprehension
• Analytical Skill • Audio Data Entry
• Language Skill

Optional Tests:
• Logic & Reasoning Skills
• Customer Service
• Personal Profiling

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Scoring & Reporting

The Assessment & Development tools pro-

vide a number of options for administra-
tion & scoring. This maximizes the flexibil-
ity of your assessment procedure to suit
the clients context & preferred approach.

PAPER & PENCIL

Tests & questionnaires are completed on an

answer sheet using pencil scoring is via hand
held scoring keys

EMAIL COMPUTER BASED SYSTEMS

Tests & Questionnaires are completed on
answer sheets before using being sent to
our office for processing or sometimes on a
computer. We would be able to provide a full
scoring & reporting service, including psycho-
metric and computer based profiles & reports
plus scoring of ability test.
In this option, questions are presented on
screen, responses are entered directly &
scores, profiles and reports can be generated
& displayed immediately.
Candidate data can be stored for reference
at a later date

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