Building Strong Process Management Capabilities

An APQC Best-Practice Study

Overview of Study Scope and Objectives

Building Strong Process Management Capabilities

2011 APQC. ALL RIGHTS RESERVED.

Is Your Organization
Thinking of starting process management efforts? Struggling to determine if your current process management efforts are delivering the results you predicted? Trying to determine the right mix of key process management tenets, such as:

strategic alignment, governance, frameworks and models, change management, performance and maturity, improvement, and technology?

Determining how much of each of these is necessary to establish a foundation for future process growth and maturity while delivering early value to the business?

2011 APQC. ALL RIGHTS RESERVED.

APQCs Seven Tenets of Process Management

A solid process management structure relies on soundly defined and consistently applied principles. APQCs seven tenets of process management are the structure on which successful organizations are built.
John G. Tesmer, Senior Program Manager, Open Standards Benchmarking

The Tenets Help You

Understand your needs around process capabilities The basis of ongoing objective assessments A holistic approach to managing processes across your organization

2011 APQC. ALL RIGHTS RESERVED.

Study Scope

Define the minimum capabilities needed to establish a sustainable process management practice that enables future growth

Identify the appropriate blend of the seven tenets: strategic alignment, governance, frameworks and models, change management, performance and maturity, improvement, and technology for your business
Determine the appropriate order or precedence to develop the tenets at your organization Create a phased approach for building process management capabilities at your organization

Determine the balance among functional, operational, and process management

Review the levels of process orientation (functional, process-thinking, process-focused, processbased) Determine how process orientation integrates with other management structures (functional, product, regional) Quantify the resources required to manage the process infrastructure, governance, and support Align with other quality, measurement, and improvement activities within the organization Overcome challenges and drive transformation

Establish process management scope, goals, and success factors that tie to business value

Create the appropriate blend of a top-down or bottom-up style

Establish realistic goals and time frames

Identify guidelines for common and standardized processes vs. tailored and customized processes Measure performance improvement and the value it provides to the organization

2011 APQC. ALL RIGHTS RESERVED.

APQCs Process Management Research

Project
Using Process Frameworks and Reference Models to Get Real Work Done Next Steps in Process Measures and Analytics Business Process Management II: Using Technology to Enable Business Processes Business Process Management

Time Frame
2010 2010 2006 2005

2011 APQC. ALL RIGHTS RESERVED.

Study Methodology and Timeline

2011 APQC. ALL RIGHTS RESERVED.

APQC Benchmarking Methodology*

Plan
Identify potential best-practice partners and sponsors Develop best-practice criteria Hold kickoff meeting with sponsors Finalize project questionnaires

Report
Conduct face-to-face Knowledge Transfer Session Present research findings Attend breakout sessions/deep dive presentations Participate in collaborative discussion sessions

Collect
Hold site visits with best-practice partners Administer project detailed questionnaire

Analyze
Analyze project data Develop case studies Develop key findings Identify critical success factors and enablers Highlight successful practices

*For more information on the methodology, please see the notes section of this slide.
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2011 APQC. ALL RIGHTS RESERVED.

Sponsor Role and Participation

Have up to two key points of contact for study updates and information. Participate in the kickoff meeting hosted by APQC. The meeting can be virtual or face-to-face, depending on the need of the study participants. Participate in site visits with the best-practice partners, facilitated by APQC. Site visits will include both virtual and face-to-face options, depending on the needs of the study participants. Participate in the face-to-face Knowledge Transfer Session at the end of the study. As a sponsor, you have four seats at the Knowledge Transfer Session. Leverage our collaboration space to share and network with fellow sponsors. Adopt and adapt the proven practices learned that can improve your own business practices.
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2011 APQC. ALL RIGHTS RESERVED.

Key Dates

Kickoff Meeting and First Site Visit

Wednesday, November 8, 2011 At APQCs Process Improvement Conference in Houston

Site Visits and Expert-Led Webinar

November 2011 through February 2012 March 28 and 29, 2012

Knowledge Transfer Session

2011 APQC. ALL RIGHTS RESERVED.

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Benefits of Study Participation

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Benefits of Sponsorship

Understand how APQCs Seven Tenets of Process Management can serve as a framework for evaluating your process management capabilities. Observe how best-practice organizations address the following issues within their process management capabilities:

The mix and balance of the various tenets Governance models Staffing and resource allocations Alignment of process management efforts with other major organizational efforts

Learn how organizations determine the goals and measures to track the success of their process management capabilities, and how they ensure the efforts tie directly to real business value.

2011 APQC. ALL RIGHTS RESERVED.

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Study Deliverables
Kickoff meeting participation Four seats at the Knowledge Transfer Session Participation in site visits with best-practice partners A final report summarizing the issues and insights uncovered during the study

A customized final report is an add-on deliverable

Insights from APQC experts and fellow process management practitioners Slides and summary profiles of the best-practice partners Electronic copies of study work products

2011 APQC. ALL RIGHTS RESERVED.

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Study Pricing

APQC Members: APQC Members (Vendors): APQC Nonmembers: APQC Nonmembers (Vendors): Optional add-on deliverables

$10,000 $20,000 $15,000 $30,000

Customized report $2,000 2011 PI Conference/Member Meeting (Included)

Note: APQC is on the GSA schedule for agencies of the Federal Government.

2011 APQC. ALL RIGHTS RESERVED.

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Project Team for This Study

Project Manager: John Tesmer

+1-713-685-4678 jtesmer@apqc.org +1-713-685-7253 jvarney@apqc.org +1-713-685-7205 dgillette@apqc.org

Subject Matter Expert: Jeff Varney

Team Member: Dave Gillette

2011 APQC. ALL RIGHTS RESERVED.

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About APQC
APQC is the leading source for best practices and performance benchmarks. With one of the worlds largest databasesbased on more than 8,500 benchmarking and best-practice studies and growingour members have access to data they cant get anywhere else. We've spent years perfecting a rigorous research process and represent a track record of innovation in developing models, tools, and frameworks to help members improve.
2011 APQC. ALL RIGHTS RESERVED.

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For More Information, Contact:

APQC 123 North Post Oak Lane Houston, TX 77024-7797
+1-713-681-4020 1-800-776-9676 (U.S. toll free) www.apqc.org

2011 APQC. ALL RIGHTS RESERVED.

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