NATIONAL INSURANCE ACADEMY

LIBRARY NEWSLETTER
Vol. 3 No 5 Bimonthly
September 2010

Contents

Pages

Newspaper Speaks1 Current Awareness List3 New Arrival Books.9

Newspapers Speaks Articles pertaining to Insurance from various newspapers are selected for this column. (Full text articles available in Library) Articles July 01, 2010 Get the Best out of General Insurance by Moneylife Digital Team Source: Money life July 3, 2010 Ulips will now turn long-term products by Harsh Roongta Source: DNA July 5, 2010 When new Irda norms spur mis-selling by Khyati Dharamsi / DNA Source: DNA Jul 12, 2010 Critical health risks in changing times by Sanjay Datta Source: Express India

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Jul 13, 2010 Health insurance move to check abuse by Suneeti Ahuja Kohli Source: Indian express July 14, 2010 If you own a health insurance policy, take a deep breath by Jyoti Shelar / DNA Source: DNA Jul 15, 2010 ET in the classroom: Clash over ULIPs by ET Bureau Source: Economic Times Analysis of critical insurance plans by TEXT: Skandita Agrawal, Source: Economic Times Jul 20 2010 Recall the Ulip product. Compensate those mis-sold by Expense Account | Monika Halan Source: Live Mint Jul 23 2010 Column : Understand regulatory independence by Ajay Shah Source: Financial Express July 25, 2010 Your money and your life by Ruchira Hoon, Source: Hindustan Times July 26, 2010 Choose a life insurance policy Andrew Cartwright by Financial Express Source: Financial Express Regulator's move to improve policy persistency by Hindu Source: Hindu ULIPs modified: Key benefits for investors by Economic Times Source: Economic Times Aug.9 2010 Simple health insurance procedures soon: IRDA by Business Line Source: Business Line 10 Aug 2010 ET in the classroom; Regulatory autonomy by Economic Times Source: Economic Times 11 Aug 2010 Cashless facility: Insurers, docs, heal thyself by ,Mayur Shetty,ET Bureau Source: Economic Times August 13, 2010 Column : Try a new concept in mutual funds by Muthukumar K

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Source: financial express August 16, 2010 Life cover may get cheaper by Shilpy Sinha Source: Business Standard ET in the classroom: Rider benefits in life insurance policies by Economic Times Source: Economic Times August 28, 2010 Irda no to short cut on agent sales by Neha Pandey Source: Business Standard To Content

Current Awareness List

This is the list of articles from Journals received during the last two months. An individual entry contains bibliographic information pertaining to the article. The entries are arranged according to the broad subject headings. RESEARCH 1. Teresa Pereira, H.M. Crafting a research proposal; THE MARKETING REVIEW, 10(2), 2010(Summer): 147-168 RESEARCH PROPOSAL; LITERATURE REVIEW; RESEARCH METHODOLOGY; ASSESSING A RESEARCH PROPOSAL . INFORMATION TECHNOLOGY 2 Page, S.D. IT and business integration: a discussion; BIMA QUEST, 10(2), 2010(July): 89-101 IT; BUSINESS INTEGRATION; IT BASED INFORMATION SYSTEM; BUSINESS MAN. EMOTIONAL INTELLIGENCE 3 Adhia, H., Nagendra, H.R. and Mahadevan, B. Impact of Adoption of Yoga Way of Life on the Emotional Intelligence of Managers ; MANAGEMENT REVIEW, 22(1/2), 2010(Mar/Jun): 32-41 EMOTIONAL INTELLIGENCE; YOGA; MANAGERS; EXPERIMENTAL STUDY. PENSIONS 4 Life Insurance Today Unit-linked pension plans may lose charm; LIFE INSURANCE TODAY, 6(3), 2010(June): 25 PENSIONS; UNIT-LINKED PENSION PLANS; NEW PENSION SCHEME. CYBER LAWS 5 Ahmad, T. Copyright infringement in cyberspace and network security: A threat to e-commerce IUP ;JOURNAL OF CYBER LAW, 9(1-2), 2010(Feb/May): 17-24 CYBER LAW; COPYRIGHT INFRINGMENT; NETWORK SECURITY.

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Cassim , F. Formulating specialised legislation to address the growing spectre of cybercrime: A comparative study; IUP JOURNAL OF CYBER LAW, 9(1-2), 2010(Feb/May): 25-55 CYBERCRIME; CYBER LAW; COMPARATIVE STUDY.

INSURANCE LAW 7 Johari,Govind Need for law of insurance in globalised world; FAIR REVIEW, 156(2), 2010: 4-12 INSURANCE LAW; GLOBAL LIABILITIES; GLOBAL DEVELOPMENT; GLOBAL REGULAR. 8 Premium Referral arrangements IRDA draftsnew regulation; PREMIUM, 4(12), 2010(June): 38-39 INSURANCE REGULATION; IRDA; REFERRAL ARRANGEMENTS. Rao, G.V. Regulations and insurance markets; BIMA QUEST, 10(2), 2010(July): 1-9 INSURANCE REGULATIONS; INSURANCE MARKETS; IRDA.

10 Udaychandran, CP Commitment towards protection: interests of policyholders; IRDA JOURNAL, 8(7), 2010(July): 32-33 INSURANCE LEGISLATION; POLICYHOLDEERS INTERESTS; INSURANCE CUSTOMERS. INSURANCE 11 Asia Insurance Post Business connectivity; ASIA INSURANCE POST, 10(11), 2010(June): 31-35 INDIAN INSURANCE INDUSTRY; NEW TECHNOLOGY; GOING ONLINE; 12 Asia Insurance Post Growth plans; ASIA INSURANCE POST, 10(9), 2010(April): 37-39 INDIAN INSURANCE INDUSTRY; MARKETING STRATEGIES. 13 Asia Insurance Post Growth plans; ASIA INSURANCE POST, 10(10), 2010(May): 42-43 INDIAN INSURANCE INDUSTRY; COMPETITIVE PRICING; CUSTOMISATION DRIVE. 14 Asia Insurance Post Growth zone; ASIA INSURANCE POST, 10(9), 2010(April): 16-18 INDIAN INSURANCE INDUSTRY; INDIAN LIFE INSURANCE INDUSTRY; INDIAN GENERAL INSURANCE SECTOR. 15 Asia Insurance Post Macro shift; ASIA INSURANCE POST, 10(9), 2010(April): 28-36 MICRO INSURANCE; INDIAN MACRO ECONOMY; BANCAASURANCE; 16 Asia Insurance Post New Horizon; ASIA INSURANCE POST, 10(11), 2010(June): 23-24 INSURANCE SCHEMES; CROP LOAN; INSURANCE COVER. 17 Bernard, Carole and Tian, Weidong

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Insurance market effects of risk management metrics; THE GENEVA RISK AND INSURANCE REVIEW, 35(1), 2010(June): 47-80 INSURANCE MARKET; RISK MANAGEMENT METRICS; OPTIMAL INSURANCE DESIGN; VALUE AT RISK. 18 Bertrand, Philippe and Prigent, Jean Luc A note on risk aversion, prudence and portfolio insurance; THE GENEVA RISK AND INSURANCE REVIEW, 35(1), 2010(June): 81-92 PORTFOLIO INSURANCE; PRUDENCE; RISK AVERSION. 19 Bharat, Yegnapriya Changing the way insurance in transacted: Enabling policyholder protection; IRDA JOURNAL, 8(7), 2010(July): 18-21 POLICYHOLDER PROTECTION; POLICYHOLDER EDUCATION; SALES AND DISTRIBUTION. 20 Bhattacharya, Samiran Styles of management practices in insurance corporate: Radical school vs classical school - a subjective study; INSURANCE WORLD, 8(5), 2010(June): 29- 32 INSURANCE CORPORATES; MANAGEMENT PRACTIES; RADICAL SCHOOL; CLASSICAL SCHOOL. 21 Contreras, Manuelita Takaful match is in retakaful; ASIA INSURANCE REVIEW, 2010(July): 88 TAKAFUL INSURANCE; RETAKAFUL INSURANCE. 22 Hodgins, Peter Opportunities for the retakaful sector; ASIA INSURANCE REVIEW, 2010(July): 82-84 TAKAFUL INSURANCE; RETAKAFUL INSURANCE; OPPORTUNITIES. 23 Insurance Times Statistics; INSURANCE TIMES, 30(7), 2010(July): 53-54 STATISTICS. 24 IRDA Statistical supplement (April 2010); IRDA JOURNAL, 8(7), 2010(July): 50-91 STATISTICS; . 25 Ismail, Ezamshah and Lahsasna, Ahcene Exploring family takaful's evolving landscape; ASIA INSURANCE REVIEW, 2010(July): 86-87 TAKAFUL INSURANCE; TAKAFUL UNDERWRITING; TAKAUL STRENGTHS. 26 Kalyani, K Nitya Agent to advisor changes from outside; PREMIUM, 4(12), 2010(June): 20-22 INSURANCE SALE; SALES SKILLS; AGENT TO ADVISOR; EDCUCATION AND TRAINING. 27 Khan, Vazir Ahmed Insurance vs takaful; INSURANCE TIMES, 30(7), 2010(July): 24-29 INSURANCE TRANSACTION; TAKAFUL INSURANCE; TAKAFUL INSURANCE DEFECT. 28 Kharidhi, Sandeep

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A unified approach; BEST'S REVIEW, 111(1), 2010(May): 90-92 INSURANCE MARKETING; CUSTOMER'S EXPERIENCE. 29 Patwardhaan, Mangesh The insurance ombudsman - mapping out the jurisdiction; BIMA QUEST, 10(2), 2010(July): 11-22 INSURANCE OMBUDSMAN; OMBUDSMAN RULES; AMENDMENTS; . 30 Ramanathan, C Group insurance; INSURANCE WORLD, 8(5), 2010(June): 21-28 GROUP INSURANCE; GROUP POLICY; GROUP UNDERWRITTING; GROUP GRATUITY SCHEME. 31 Rao, G.V. Impressive performance; ASIA INSURANCE POST, 10(10), 2010(May): 39-41 INSURANCE GROWTH; PRIVATE PLAYERS; PREMIUM GROWTH. 32 Rao, Nagaraja and Ram,Raja Y. A myth or a reality: rural policyholder protection; IRDA JOURNAL, 8(7), 2010(July): 34-38 RURAL POLICYHOLDERS PROTECTION; RURAL INSURANCE; PRIVATE PLAYERS. 33 Singh, Vishwavijay Need to demonstrate and deliver: protection of policyholders interests; IRDA JOURNAL, 8(7), 2010(July): 22-23 POLICYHOLDER'S PROTECTION; POLICYHOLDER'S INTERESTS. 34 Sulphy, M.M Total quality management and insurance industry; LIFE INSURANCE TODAY, 6(3), 2010(June): 18-19 INSURANCE INDUSTRY; TOTAL QUALITY MANAGEMENT; TQM. 35 Swamy, G.K. Group insurance and pension plans; INSURANCE WORLD, 8(5), 2010(June): 14-17 GROUP INSURANCE; PENSION PLANS. 36 Zhou, Chunyang and Wu, Chongfeng Optimal insurance under the insurer's V a R constraint. THE GENEVA RISK AND INSURANCE REVIEW, 34(2), 2009 (December): 140-154 OPTIMAL INSURANCE; VALUE AT RISK; RISK CONSTRAINT. INSURANCE AGENTS/BROKERS 37 Biraja, Pooja Insurance broking in India; INSURANCE WORLD, 8(5), 2010(June): 35-36 INSURANCE BROKING; INSURANCE AGENT; INFORMATION ASYMMETRY; INSURANCE BROKER. ACTUARIAL SCIENCE/INSURANCE FINANCE 38 IRDA Statistics - non life insurance; IRDA JOURNAL, 8(6), 2010(June): 46-47 NON LIFE INSURANCE; STATISTICS.

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39 Ram, Raghu Some aspects of engineering in general insurance industry. INSURANCE TIMES, 30(7), 2010(July): 30-32 GENERAL INSURANCE; ENGINEERING INSURANCE; MARINE CLAIMS; ENGINEERING CLAIMS. INSURANCE-CLAIMS 40 Patel, Alpesh Core value propostition of insurance: claims settlement; IRDA JOURNAL, 8(6), 2010(June): 15-18 INSURANCE CLAIMS; CLAIMS SETTLEMENT; INSURANCE SELLING SUPPLY CHAIN MANAGEMENT. 41 Patki, B.G. Arresting own damage.: Managing motor claims; IRDA JOURNAL, 8(6), 2010(June): 21-23 CLAIMS MANAGEMENT; MOTOR CLAIMS; MOTOR INSURANCE. 42 Thomas, George A health check: claims handling system; IRDA JOURNAL, 8(6), 2010(June): 24-28 HEALTH CLAIMS; HEALTH INSURANCE; HELATH POLICYHOLDERS. 43 Yates, Helen A phoney war?; THE REVIEW WORLDWIDE REINSURANCE, 142(3), 2010(June): 30 INSURANCE CLAIMS; SUBSTANTIAL CLAIMS; FINANCIAL CRISIS RISK MANAGEMENT 44 Asia Insurance Post Green investing; ASIA INSURANCE POST, 10(11), 2010(June): 16-17 CLIMATE CHANGE; CLIMATE RISK; INSURANCE ISSUES. 45 Asia Insurance Post Green investing; ASIA INSURANCE POST, 10(10), 2010(May): 15-16 RISK MANAGEMENT; CLIMATE CHANGE; RISK AND INSURANCE MANAGEMENT SOCIETY. 46 Bennett, Jonathan Private lessons; BEST'S REVIEW, 111(1), 2010(May): 93 RISK MANAGEMENT; PRIVATE EDUCATION; ECONOMIC CHALLENGES; PRIVATE SCHOOL RISK. 47 Fan, Chiang Ku, Du, Michael S W and Sheu, Jeffery Y K Using analytic network process method to evaluate curriculum in department of risk management and insurance; IUP JOURNAL OF RISK & INSURANCE, 7(1and 2), 2010 (January/April): 67-79 RISK MANAGEMENT; ANALYTIC NETWORK PROCESS METHOD; LIFE INSURANCE. 48 Faust, Eberhard Climate and climate change data, facts, background; FAIR REVIEW, 156(2), 2010: 27-32 CLIMATE CHANGE; GLOBAL WARMING; HURRICANE SEASON. 49 Hoffman, Ross N, Dailey, Peter S. and Murray, Michael R

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Climate change analytics:: limitations and opportunities; ASIA INSURANCE REVIEW, 2010(July): 44 -45 CLIMATE CHANGE; CHAOS; DECISION MAKING; LIMITATION; OPPORTUNITIES. 50 Hoffman, Ross N., Dailey, Peter S. and Murray, Michael R. Climate change analytics:: Limitation and opportunities; ASIA INSURANCE POST, 2010(July): 44-45 RISK MANAGEMENT; CLIMATE CHANGE . 51 Keogh, William M and Smith, David F Climate impacts on Asian catastrophe risk; ASIA INSURANCE POST, 2010(July): 46-48 RISK INSURANCE; CLIMATE CHANGE WEATHER CATASTROPHES; WEALTH STATISTICS. 52 Keogh, William M and Smith David F Climate impacts on Asian catastrophe risks; ASIA INSURANCE REVIEW, 2010(July): 46-48 CLIMATE CHANGE; ASIAN CATASTROPHE RISK; CATASTROPHE ACTIVITIES. 53 Mohammed, Nooruddin Site risk management and safety measures; FAIR REVIEW, 156(2), 2010: 13-26 RISK MANAGEMENT; SAFETY MEASURES; RISK ANALYSIS; FIRE PROTECTION. 54 Ratcliffe, Wayne and Samer, Frank From risk management to enterprise risk management; ASIA INSURANCE REVIEW, 2010(July): 74-76 RISK MANAGEMENT; TRADITIONAL RISK MANAGEMENT; ENTERPRICE RISK MANAGEMENT. 55 Shah, Vivek and Srinivasan, Padma Financial engineering and innovation as risk management tools: the case of Indian companies during global financial crisis; IUP JOURNAL OF RISK & INSURANCE, 7(1and 2), 2010 (January/April): 50-66 RISK MANAGEMENT; FINANCIAL ENGINEERING; GLOBAL FINANCIAL CRISIS. 56 Winspear Asian supercats; ASIA INSURANCE REVIEW, 2010(July): 50 - 52 CLIMATE CHANGE; CATASTROPHES RISK; CATASTRPHIES LOSSES 57 Wood, Robert Muir The climate change in Asian catastrophe risk; ASIA INSURANCE POST, 2010(July): 41-42 CLIMATE CHANGE; FLOOD RISK; RISK MANAGEMET. 58 Wood, Robert Muir The climate change in Asian catastrophe risks; ASIA INSURANCE REVIEW, 2010(July): 41-43 CLIMATE CHANGE; CATASTROPHE RISK; FLOOD RISK. 59 Yates, Helen Down to the wire; THE REVIEW WORLDWIDE REINSURANCE, 142(3), 2010(June): 24-25 RISK INSURANCE; CATASTROPHE LOSSES; CLIMATE CHANGE; REINSURANCE.

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60 Yong, Min Covering Asia's fast tracks; ASIA INSURANCE REVIEW, 2010(July): 94-95 RISK INSURANCE; RAIL INSURANCE SUBWAY INSURANCE; RAIL ACCIDENTS; RAILWAY DISASTERS. MOTOR INSURANCE 61 Reddy, Raja Rama Principles of motor underwriting; INSURANCE TIMES, 30(7), 2010(July): 33-44 MOTOR INSURANCE; MOTOR UNDERWRITING; LEGAL INSURANCE PRINCIPLES. 62 Tennyson, Sharon Incentive effects of community rating in insurance markets:: evidence from Massaachusetts automobile insurance; THE GENEVA RISK AND INSURANCE REVIEW, 35(1), 2010(June): 19-46 AUTOMOBILE INSURANCE; RATE REGULATION; MORAL HAZARD; COMMUNITY RATING. GENERAL INSURANCE 63 Singh, Manjit and Kumar Rohit Product portfolio trends in Indian general insurance industry; IUP JOURNAL OF RISK & INSURANCE, 7(1and 2), 2010 (January/April): 80-92 GENERAL INSURANCE INDUSTRY; INDIAN GENERAL INSURANCE INDUSTRY; PRODUCT PORTFOLIO TRENDS. MARINE INSURANCE 64 Roe, David A turning tide; THE REVIEW WORLDWIDE REINSURANCE, 142(3), 2010(June): 32 CARGO INSURANCE; CARGO SHIP; INTERNATIONAL TRADE. LIFE INSURANCE 65 Agarwal, Krishna Kumar and Upadhyay, Rajesh Kr. Thrust of innovative distribution channel on growth of Life Insurance in India; LIFE INSURANCE TODAY, 6(3), 2010(June): 5-9 LIFE INSURANCE; INNOVATIVE DISTRIBUTION CHANNEL; GROWTH; STATISTICS. 66 Asia Insurance Post Growth zone; ASIA INSURANCE POST, 10(10), 2010(May): 17-20 LIFE INSURANCE; COST CUTTING; INSURANCE COMPANY'S PROFIT. 67 Asia Insurance Post Tech momentum; ASIA INSURANCE POST, 10(11), 2010(June): 38-41 LIFE INSURANCE TRANSFORMATION; ENTERPRISE RISK MANAGEMENT; ERM. 68 Karlcut, Harpal Managing expectations: A ' Customer First' approach; IRDA JOURNAL, 8(6), 2010(June): 19-20 LIFE INSURANCE; SETTLEMENT OF CLAIMS; CUSTOMER CENTRICITY . 69 Kaur, Gurpreet An empirical study on distribution channels of life insurance in India; BIMA QUEST, 10(2), 2010(July): 31-55

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LIFE INSURANCE; DISTRIBUTION CHANNELS; IRDA. 70 Life Insurance Today Insurance firms open to sebi regulating Ulips; LIFE INSURANCE TODAY, 6(3), 2010(June): 24 UNIT-LINKED INSURANCE PLANS; ULIPS; SEBI; IRDA. 71 Narayan, Hari J Latest on ULIPS; YOGAKSHEMA, 54(7), 2010(July): 13-14;16 ULIPS; UNIT LINKED INSURANCE PRODUCTS; IRDA. 72 Panko, Ron A new market; BEST'S REVIEW, 111(1), 2010(May): 60-62 LIFE INSURANCE; INSURANCE DISTRIBUTORS. 73 Pejawar, Anand Pro-active customer services: key to success in life insurance; IRDA JOURNAL, 8(7), 2010(July): 29-31 LIFE INSURANCE; PROMPT CUSTOMER SERVICE; PROACTIVE CUSTOMER SERVICE. 74 Premium Life statistics; PREMIUM, 4(12), 2010(June): 32-34 LIFE INSURANCE; STATISTICS; LIFE STATISTICS; LIFE PREMIUM; NON LIFE STATISTICS. 75 Rao, G.V. Negative network; ASIA INSURANCE POST, 10(9), 2010(April): 19-22 HEALTH INSURANCE; MEDICAL SERVICE PROIDER; HEALTH CARE INDICATOR. 76 Rao, Srinivasa A study of government insurance schemes; IRDA JOURNAL, 8(6), 2010(June): 33-37 Part III. GOVERMENT INSURANCE SCHEMES; HEALTH INSURANCE; STATISTICS. 77 Saravanakumar, S., Mahadevan, A. and Senthilkumar, S. Multi-dimensions of Unit Linked insurance Plan among various investment avenues; LIFE INSURANCE TODAY, 6(3), 2010(June): 10-17 UNIT LINKED INSURANCE PLAN; ULIPS; STATISTICS; LIFE INSURANCE. 78 Sharma, N C Long life; ASIA INSURANCE POST, 10(11), 2010(June): 18-20 LIFE INSURANCE; IRDA; ULIPS. 79 Sharma, N.C. Upstram drive; ASIA INSURANCE POST, 10(10), 2010(May): 34-38 LIFE INSURANCE; LIFE INSURANCE CORPORATION; LIC; SINGLE PREMIUM PRODUCTS. 80 Udayachandran, C. P. E-policies; ASIA INSURANCE POST, 10(11), 2010(June): 36-37 LIFE INSURANCE POLICIES; DEMATERIALISATION; TRANSACTION TRANSPARENCY. 81 Vijayan, T.S.

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Powering ahead; ASIA INSURANCE POST, 10(10), 2010(May): 32-34 LIFE INSURANCE; LIC; LIFE INSURANCE CORPORATION; CLAIMS SETTLEMENT. HEALTH INSURANCE 82 Bokil, P.V. Importance of medico-legal post-mortem in insurance; BIMA QUEST, 10(2), 2010(July): 75-88 HEALTH INSURANCE; MEDICO-LEGAL POST MORTEM; PRESUMPTIO OF DEATH. 83 Chordas, Lori A helping hand; BEST'S REVIEW, 111(1), 2010(May): 47-49 HEALTH INSURANCE; LONG TERM DISABILITY; CANCER SURVIVORS. 84 Ford, Peter Healthcare liability focus: the tide of medical tourism and the future of medical professional liability in Asia; ASIA INSURANCE REVIEW, 2010(July): 92-93 MEDICAL TURISIM; MEDICAL PROFESSIONAL LIABILITY; HEALTHCARE IN ASIA. 85 Iyer, Murali RK Evolution of health insurance products in the Indian non- life insurance market. BIMA QUEST, 10(2), 2010(July): 57-74 HEALTH INSURANCE; NON LIFE INSURANCE MARKET; HEALTH CARE FINANCING; . 86 Kumar, Jagendra Pathetic health of health insurance in India; INSURANCE WORLD, 8(5), 2010(June): 43-45 HEALTH INSURANCE; PUBLIC AWARENESS; HEALTHCARE PROVIDER. 87 Life Insurance Today Pre-existing illness must not stop your drive; LIFE INSURANCE TODAY, 6(3), 2010(June): 23; 41 HEALTH INSURANCE; PRE-EXISTING ILLNESS; COVER DRIVE. LIABILITY INSURANCE 88 Bajtelsmit, Vickie and Thistle, Paul Negligence, ignorance and the demand for liability insurance; THE GENEVA RISK AND INSURANCE REVIEW, 34(2), 2009 (December): 105-116 LIABILITY INSURANCE; INFORMATION; TORT; MORAL HAZARDS; SCREENING. 89 Kumar, Jagendra Privity of contracts vis-a-vis mandatory liability; BIMA QUEST, 10(2), 2010(July): 23-30 LIABILITY INSURANCE; MANDATORY LIABILITY; THIRD PARTY LOSS; . RURAL INSURANCE 90 Kleiner, Andreas Making microinsurance work in emerging markets; ASIA INSURANCE POST, 2010(July): 54-55 MICRO INSURANCE; RURAL INSURANCE; EMERGING MARKETS. INSURANCE TECHNOLOGY 91 Agrawal, Anjay AAA Technologies( An ISO 9001:2008 and ISO 27001:2005 company); INSURANCE WORLD, 8(5), 2010(June): 33-34 INFORMATION SECURITY; ISMS; ISO 9001; ISO 27001; 2005.

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92 Chordas, Lori The price is right; BEST'S REVIEW, 111(1), 2010(May): 32-34 INSURANCE TECHNOLOGY; INSURANCE QUOTING SOFTWARE. 93 Srinivas, Rangashree Your virtual office; PREMIUM, 4(12), 2010(June): 28-29 VIRTUAL OFFICE; INSURANCE AGENT; PRODUCTIVITY. BANCASSURANCE 94 Contreras, Manuelita Plain goodwill or good business?; ASIA INSURANCE REVIEW, 2010(July): 58-60 MICRO INSURANCE; GOOD PUBLIC RELATIONS. 95 Insurance World Bancassurance ; an Indian perspective; INSURANCE WORLD, 8(5), 2010(June): 37-38 BANCASSURANCE; STRATEGIC CHALLENGES; EMERING TRENDS. 96 Kannan, Harini and Hohl, Roman Microinsurance in agriculture - index for the green fields; ASIA INSURANCE REVIEW, 2010(July): 56-57 MICRO INSURANCE; AGRICULTURE INSURANCE; FINANCIAL RISK MANAGEMENT. 97 Kannan, Harini and Hohl, Roman Microinsurance in agriculture - Index for the green fields ; ASIA INSURANCE POST, 2010(July): 56-57 MICRO INSURANCE; AGRICLUTURE INSURANCE; HEALTH MICRO INSURANCE. 98 Krishnamurthy, Rajagopalan Reaching new frontiers.: Indian bancassurance; IRDA JOURNAL, 8(6), 2010(June): 29-32 BANCASSURANCE; INDIAN BANCASSURANCE; BENCHMARKING SURVEY 2010. 99 Singhal Ajai Kumar and Singh, Rohit Bancassurance : Leveraging on the synergy between banking and insurance industry; IUP JOURNAL OF RISK & INSURANCE, 7(1and 2), 2010 (January/April): 28-37 BANCASSURANCE; BANKING AND INSURANCE INDUSTRY; BANCASSURANCE SALES MODEL. MANAGEMENT 100 Barker, R. No, management is not a profession; HARVARD BUSINESS REVIEW, 5(7/8), 2010(Jul-Aug): 4048 MANAGEMENT PROFESSION; MANAGERS; BUSINESS SKILLS; BUSINESS EDUCATION. 101 Dutta, S.K. Towards a superior management model at work; HRM REVIEW, 10(8), 2010(August): 22-27 MANAGEMENT MODEL; MANAGEMENT; BUSINESS MODEL . 102 Wilson, T.L. On the shoulders of giants: Drucker on management; HRM REVIEW, 10(8), 2010(August): 17-21

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MANAGEMENT; PETER DRUCKER; . HUMAN RESOURCE DEVELOPMENT 103 Bardia, G. Making talent count: Gearing up to face the challenges of talent management; HRM REVIEW, 10(8), 2010(August): 32-37 TALENT MANAGEMENT; EMERGING TECHNOLOGIES; ROAD MAP TO SUCCESS; HRD; HUMAN RESOURCE DEVELOPMENT. PERFORMANCE MANAGEMENT 104 Anand, V. and Singhania, A. Role of managers in improving employee performance; HRM REVIEW, 10(8), 2010(August): 3841 EMPLOYEE PERFORMANCE; PERFORMANCE MANAGEMENT; MANAGERS DECISION-MAKING 105 Blenko, M.W. The decision-driven organization; HARVARD BUSINESS REVIEW, 5(6), 2010(June): 40-48 DECISION MAKING; DECISION AUDIT; DECISION EFFECTIVENESS. 106 Vermeulen, F. Change for change's sake; HARVARD BUSINESS REVIEW, 5(6), 2010(June): 57-62 CHANGE MANAGEMENT; MANAGING CHANGE; ORGANIZATIONAL CHANGES. INNOVATIONS 107 Prahalad, C.K. and Mashelkar, R.A. Innovation's holy grail; HARVARD BUSINESS REVIEW, 5(7/8), 2010(Jul-Aug): 116-126 INNOVATIONS; BUSINESS MODELS; NEW TECHNOLOGIES. COMMUNICATION 108 Trehan, K. Communication and corporate responsibility in the global era: Context, content and channels; ADVERTISING EXPRESS, 10(6), 2010(June): 17-21 COMMUNICATION; CORPORATE RESPONSIBILITY; CSR; CORPORATE SOCIAL RESPONSIBILITY. PREVENTION MANAGEMENT 109 Bly, Robert W. How to improve your presentation skills; LIFE INSURANCE TODAY, 6(3), 2010(June): 20-22 PRESENTATION SKILLS; TECHNICAL TALK; RESEARCH; ORGANIZING MATERIAL. MARKETING 110 Coskun, S.A. Developing counter chaos marketing strategies: the key to survival and success in modern chaotic markets; THE MARKETING REVIEW, 10(2), 2010(Summer): 185-202 MARKETING STRATEGIES; CHAOTIC MARKETS; CHAOS THEORY; COUNTERCHAOS MARKETING. 111 Sathyanarayanan, R.S. The changing face of marketing; ADVERTISING EXPRESS, 10(7), 2010(July): 10-14

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MARKETING; VALUE CO-CREATION; NEW TRENDS. 112 Shrotriya, V. Problems in rural marketing; ADVERTISING EXPRESS, 10(7), 2010(July): 25-27 RURLA MARKETING; MARKETING; RURAL MARKETS. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) 113 Dixon, M. Stop trying to delight your customers; HARVARD BUSINESS REVIEW, 5(7/8), 2010(Jul-Aug): 100-106 CUSTOMER SERVICE; CRM; CUSTOMER RELATIONSHIP MANAGEMENT. 114 Ramachandran, A Customer relationshop management in insurance; INSURANCE WORLD, 8(5), 2010(June): 9-13 CUSTOMER RELATIONSHIP MANAGEMENT; CRM; CUSTOMER LOYALTY; CRM IN INSURANCE. USE OF BRANDS AND TRADEMARKS 115 Sharma, M. and Sharma, M. HR branding, its relevance and need: A conceptual framework; ADVERTISING EXPRESS, 10(7), 2010(July): 28-30 HR BRANDING; BRANDING. ADVERTISING 116 Deb, S. Outdoor advertising: An integral part of streetscape experience; ADVERTISING EXPRESS, 10(6), 2010(June): 43-47 OUTDOOR ADVERTISING; ADVERTISING; . 117 K, Ravindra Ethics in advertising: An endless dilemma; ADVERTISING EXPRESS, 10(6), 2010(June): 23-26 ADVERTISING; ADVERTISING ETHICS; . 118 Sinha, R. Green advertising; ADVERTISING EXPRESS, 10(7), 2010(July): 15-18 GREEN ADVERTISING; ADVERTISING. To Content

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New Arrivals - Books

This is the list of selected documents received by library during last two months. Please visit NIA Library page at http://www.niapune.com/ (www.niapune.com>NIA Library>New Arrival) for more details. COMPUTERS 1. Mathematical modeling with EXCEL, edn.1 / Albright Brian. : Jones and Bartlett Publishers, 2010 21443/005.133EXC ALB 2. Head first PHP & MySQL, edn.1 / Beighley, Lynn: Shroff Publishers and Distributors Pvt.Ltd., 2009 21487/005.133SQL BEI/MOR BEHAVIORAL SCIENCE 3. 2 states : the story of my marriage / Bhagat, Chetan: Rupa and Co.Ltd., 2010 21446/158.1 BHA ECONOMICS 4. India 2010 / Business Standard. : Business Standard Limited, 2010 21430/330.954 BS 5. Micro credit, self-help groups (SHGs) and women empowerment / Tapan, Neeta. : New Century Publications, 2010 21490/305.4 TAP INVESTMENTS 6. Investment management: security analysis and portfolio management, edn.16 (For the students of management,commerce, pro / Bhalla, V.K. : S.Chand and Company Ltd. 21426/332.6 BHA 7. Tulsian's financial management: a self study textbook,edn.1 / Tulsian P. C. : S.Chand and Company Ltd., 2009 21422/332.6 TUL 8. Fundamenta ls of futures and options markets, edn.5/ Hull, John C. : Pearson Education Asia Inc., 2009 21450/332.645 HUL 9. Student solution manual for options, futures and other derivatives, edn.7 / Hull, John C. : Pearson Education Asia Inc., 2010 21452/332.645 HUL 10. Options, future and other derivatives, edn.7 (with CD)/ Hull, John C. : Pearson Education Asia Inc., 2010 21451/332.645 HUL BAS MICRO-FINANCE 11. Fortune at the bottom of the pyramid, Revised and updated 5th anniversary edition (with CDROM) / Prahalad, C.K. : Dorling Kindersley (India) Pvt. 21433 /339.46 PRA INSURANCE LAW

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12. Manual of insurance laws 2010 : including IRDA notifications and circulars also containing corporate governance guidelin / Puliani, Ravi. : Bharat Law 21411/346.086 PUL/PUL 13. Insurance law and regulations: textbook / ICFAI: ICFAI UNIVERSITY PRESS, 2004 21503/346.086 ICFAI 14. Insurance law and regulations: workbook / ICFAI: ICFAI UNIVERSITY PRESS, 2004 21504/346.086 ICFAI LIFE INSURANCE 15. Postal life insurance (training course for agents) PLI- 01 / Balachandran S. : Insurance Institute of India, 2008 21415 / 368.32 BAL 16. Life insurance marketing, edn.1 / Kiran, Bhanu Ch. : Associated Publishers, 2010 21444/368.32 KIR/NAI 17. Life insurance in India: reforms and impacts / Mitra, Debabrata. : Abhijeet Publications, 2010 21445/368.32 MIT/GHO 18. Practice of life assurance IC-02 (Revised 2010) / Balachandran, S. : INSURANCE INSTITUTE OF INDIA , 2010 21476/368.32 BAL 19. Insurance investments: textbook / ICFAI. : ICFAI, 2006 21501/368.32 ICFAI 20. Life insurance and group and health insurance: textbook/ ICFAI. : ICFAI UNIVERSITY PRESS, 2005 21509/368.32 ICFAI 21. Life insurance: textbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2004 21510/368.32 ICFAI 22. Life insurance: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2004 21511/368.32 ICFAI 23. Management of life insurance companies: textbook/ ICFAI. : ICFAI UNIVERSITY PRESS, 2006 21512/368.32 ICFAI 24. Management of life insurance companies: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2006 21513/368.32 ICFAI 25. Insurance investments: workbook / ICRIM. : Institute of Certified Risk and Insurance Managers, 2002 21502/368.32 ICRIM REINSURANCE 26. Reinsurance: workbook / ICRIM. : Institute of Certified Risk and Insurance Managers, 2002 21515/368.0122 ICRIM RISK MANAGEMENT 27. Risk and insurance: textbook / ICFAI. : ICFAI 21516/368.06 ICFAI GROUP INSURANCE 28. Group insurance: textbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2005 21497 /368.3 ICFAI 29. Group insurance: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2005 21498/368.3 ICFAI

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ACTUARIAL SCIENCE 30. Reinsurance: textbook / ICRIM. : Institute of Certified Risk and Insurance Managers, 2002 21514/368.0122 ICRIM HEALTH INSURANCE 31. Health insurance in India: a review ( a comprehensive guide to health insurance in India) / Agarwala, Rakesh. : INSURANCE TIMES, 2009 21465/368.382 IT 32. Group and health insurance: textbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2004 21496/368.382 ICFAI 33. Health insurance: textbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2006 21499/368.382 ICFAI 34. Health insurance: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2006 21500 /368.382 ICFAI INSURANCE MARKETING 35. Insurance marketing: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2002 21506/368:658.8 ICFAI 36. Insurance marketing: textbook / ICRIM. : Institute of Certified Risk and Insurance Managers, 2002 21505/368:658.8 ICRIM GENERAL INSURANCE 37. Emerging trends in banking, finance and insurance industry / Agrawal, Anand M. : Atlantic Publishers and Distributors (P) Ltd., 2009 21410 / 368 AGR/GOY 38. Operationalisation of Iranian insurance industry reform plan: Proceedings of th 15 National and 2 International conferenc / IIRTC: Iraian Insurance 21409/368 IIRTC 39. Concise dictionary of insurance terms / Mohammad Beigy A. A. : Poosheshgostar 21408 /368 MOH 40. Insurance business environment: IC-12, Revised edn/ Balachandran, S. : INSURANCE INSTITUTE OF INDIA, 2010 21479 /368 BAL 41. Principles of insurance: IC-01 (Revised 2010) / Balachandran S. : INSURANCE INSTITUTE OF INDIA, 2010 21478 /368 BAL 42. General insurance:commercial- workbook / ICFAI.: ICFAI UNIVERSITY PRESS, 2004 21493/368 ICFAI 43. General insurance:commercial- textbook / ICFAI: ICFAI UNIVERSITY PRESS, 2007 21492 /368 ICFAI 44. General insurance: personal- workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2007 21495/368 ICFAI 45. Insurance operations: workbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2002 21508/368 ICFAI 46. Insurance operations: textbook / ICFAI. : ICFAI UNIVERSITY PRESS, 2009 21507/368 ICFAI 47. Second Asian conference on microinsurance / JW Marriott Hotel. , 2008 21483/368 JWM

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48. Advances in research in business and finance, 2005: Vol.3: Banking and insurance, edn.1 / Narender, Vunyale. : ICFAI UNIVERSITY PRESS, 2006 21518/368 NAR/VIJ 49. Advances in business and finance studies, 2006: Vol.3:Banking and insurance, edn.1 / Kumar, C. Vijayachandra : ICFAI UNIVERSITY PRESS, 2007 21517/368 VIJ/NAR 50. General insurance: personal and commercial: Textbook/ ICFAI. : ICFAI UNIVERSITY PRESS, 2007 21494/368.1 ICFAI FINANCIAL MANAGEMENT 51. Global risk/global opportunity : ten essential tools for tracking minds, markets & money (with DVD) / Maital, Shlomo. : Response Books, 2010 21491/658.15 MAI/SES MANAGEMENT INFORMATUION SYSTEMS (MIS) 52. Management information systems: managing the digital firm, edn.11 / Laudon, Kenneth C. : Pearson Education (Singapore) Pte. Ltd., 2010 21489/658.4038 LAU/LAU HR 53. HR toolkit : an indispensable resource for being a credible activist / Romano, Denise A. : Tata McGraw-Hill Publishing Company Limited, 2010 21488/658.3 ROM STATISTICS 54. Comprehensive statistical methods, edn. 3, Revised edn/ Arora, P.N. : S.Chand and Company Ltd., 2010 21421/519.5 ARO/ARO HRM 55. Human resource management: text and cases, edn.1 / Khanka, S.S. : S.Chand and Company Ltd., 2009 21420/658.3 KHA 56. Working women: issues and challenges / Pandya, Rameshwari. : MADHAV BOOKS, 2010 21429/658.3 PAN/THA 57. Training instruments in HRD and OD, edn.3 (with CD)/ Pareek, Udai. : Tata McGraw Hill Publishing Company Ltd., 2010 21454 /658.3 PAR/PUR TRAINING 58. Coach the coach (ToolKit Book) / Fenman Publication.: Fenman Professional Training Resources, 2010 21467/658.3124 FL 59. Coaching in organizations : best coaching practices from the Ken Blanchard Companies / Homan, Madeleine. : John Wiley and Sons Inc., 2008 21431/658.3124 HOM/MIL 60. Presence-based coaching : cultivating self-generative leaders through mind, body, and heart, edn.1/ Silsbee, Douglas K. : Jossey-Bass Inc., 2008 21432 /658.3124 SIL

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EXECUTIVE MANAGEMENT 61. Organisational behaviour: text and cases, edn.1 (for the students of MBA, PGDM, M.Com. and other management courses / Khanka, S.S. : S.Chand and Company Ltd., 2010 21424 /658.4 KHA 62. Organizational behavior, edn.10 / Schermerhorn, John R. : Wiley India (P) Ltd., 2010 21413/658.4 SCH/HUN/OSB 63. Organizational adaptation: a contextual tag study of general insurance TAC in India, edn.1 / Mishra, K.C. (Dr.). : ICFAI UNIVERSITY PRESS, 2008 21519/658.4 MIS/THO 64. Decision making under uncertainty, Indian edn. / Bell, David E. : Cengage Learning India Private Limited, 1995 21484/658.403 BEL/SCH MANAGEMENT INFORMATIONN SYSTEM (MIS) 65. Management information systems, edn.9 / O'Brien, James A. : Tata McGraw Hill Publishing Company Limited, 2010 21412/658.4038 OBR/MAR/BEH ORGANISATIONAL THEORY 66. Organizational theory, design, and change, edn.5 / Jones, Gareth R. : Pearson Education Asia, 2009 21414/658.406 JON/MAT LEADERSHIP 67. 30 practical exercises: successful leadership (ToolKit Book) / Fenman Publication. : Fenman Professional Training Resources, 2010 21466/658.4092 FL 68. Leader who had no title: a modern fable on real success in business and in life / Sharma, Robin S: JAICO PUBLISHING HOUSE, 2010 21448/658.4092 SHA 69. A coachs guide to developing exemplary leaders: making the most of the leadership challenge and the leadership practic / Kouzes, James M. : John Wiley & 21486/658.4092 KOU/POS 70. Mindful coach : seven roles for facilitating leader development, New and rev. ed. / Silsbee, Douglas K.: Jossey-Bass, 2010 21521/658.4092 SIL 71. CCL handbook of coaching : a guide for the leader coach (with CD) / Ting, Sharon. : JosseyBass, 2006 21520/658.4092 TIN/SCI ENTREPRENEURAL MANAGEMENT 72. Entrepreneurial development, edn.1 : for B.Com; M.Com and MBA students of all Indian Universities / Khanka, S.S. : S.Chand and Company Ltd., 2010 21419/658.421 CHA OPERATIONS MANAGEMENT 73. Opearations management and control, Revised edn. (For the students o MBA, PGDBA, PGDM, ICWAI, Cost and Management Account / Banerjee, Biswajit. : S.Chand and 21425/658.5 BAN

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MARKETING 74. Marketing: planning, implementation and control, Indian edn. / Pride, William M. : Cengage Learning India Private Limited, 2010 21453 /658.8 PRI/FER 75. Strategic marketing / Ferrell, O.C. : Cengage Learning India Private Limited, 2008 21449 /658.802 FER/HAR 76. You can sell: results are rewarded efforts aren't / Khera, Shiv. : Rupa and Co.Ltd., 2010 21447/658.85 KHE 77. Retail management: a global perspective (text and cases), edn.1 / Singh, Harjit. : S.Chand and Company Ltd., 2009 21423/658.87 SIN 78. Principles of marketing: a Southasian perspective, edn.13 / Kotler, Philip. : Pearson Education Limited , 2010 21485/658.8 KOT/ARM

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