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BLACKPOOL SURF
“Achieving the Extraordinary” was the theme of the Blackpool SURF 2007
AGM. That theme fits well with many of our 80 member groups who regularly
conduct marvellous work that enhances the quality of life of people in
Blackpool.
The theme is also applicable to Blackpool SURF itself. The organisation has
achieved extraordinary things – but against the odds in a climate of instability
and where funding has only been available on an insecure annual basis. Yet
despite difficulties and the loss of key members of staff who sought alternative
employment because of the lack of job security, SURF has continually made
progress.
This progress and the potential of SURF to develop, represents a rich vein of
experience and enthusiasm that needs to be continually utilised. Blackpool
SURF’s member groups and partners need to be urgently reviewing this
untapped resource and ensuring that investment takes place to release that
potential.
1. MEMBERSHIP
In September 2007 Blackpool SURF recruited its 80th member. SURF is not
an organisation that needs to be dealt with as a single entity; rather it is a
network of a wide variety of voluntary and community organisations that focus
on Blackpool.
SURF membership is ‘authentic’ and the staff and Board Members of the
organisation have real knowledge of each group and its activities and
personnel.
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Youth Organisations 6
Note: These ‘area of work’ categories have been determined by SURF. It is
not always easy to categorise groups. For example does TramShed Inclusive
Theatre Company which helps children with identified additional needs
integrate into mainstream theatre sit under the Children & Young People
category, or as a youth organisation or under Health and Disability? Because
of the nature of that group we have categorised them as a Youth
Organisation. Blackpool Advocacy clearly works with young people, but has
been categorised as Support and Advice Service for the purposes of this
exercise.
The above categories – and any new ones necessary – will be included on a
future membership survey and on all new SURF membership application
forms so that members can define their own areas of work.
Each member has a nominated representative and has rights to attend the bi-
monthly SURF Network Meeting. 35% of our members regularly attended the
SURF Network Meeting in 2007 i.e. have attended more than one Network
meeting.
In only three years SURF has built up its active membership base of 80
groups.
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“We’ve benefited through consultation/involvement in Blackpool
Employment Skills Consortium, LEGI bid and the development of
Blackpool NeighbourhoodEmployment Team. We’ve used the
Network to influence and secure funding for the voluntary sector”
Marie Blackshaw, Citizen’s Advice Bureau
The SURF Network meets bi-monthly on the second Monday of the month
from 6:00pm – 8:00pm. The Network Meeting offers the most regular
opportunity in Blackpool for voluntary and community groups to come together
to discuss common issues. It is the basic meeting through which SURF
members exercise their views and control over the organisation. It represents
the ‘constituency’ of Blackpool SURF.
The format of the meeting changes to suit the issues being discussed and can
be traditional meeting style, presentation-led or workshop-led.
Each Network Meeting has a dedicated item relating to the LSP. This is the
only voluntary and community sector forum in the town that has such a direct
link with LSP business. The SURF LSP representatives have a duty to report
back to the Network Meeting on LSP Assembly and Executive issues. The
Network Meeting is also the conduit through which SURF proposals for the
LSP agenda are submitted.
Other business regularly discussed at the meeting includes the Board and
Staff activity reports. Business frequently discussed in 2007 included the
proposed SURF – CVS collaboration and the Third Sector Review of the
Blackpool Local Area Agreement.
August 21 5 3 1 Recycling
2 Shaping Blackpool’s Future
Sept AGM 43 30 3 1. Showcase from Volunteer Centre
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and Blackpool Tiggers
2 Straw polls on Collaboration with
CVS
October 17 5 2 Alcohol Harm Reduction Strategy
December 15 8 3 1 Speed Networking
2 LAA Health Priorities
The Network itself could potentially diversify and have sub groups
consisting of members committed to addressing thematic issues i.e.
Open Spaces (see below), Children & Young People, Enterprise and
Economic Development, Crime and Community Safety, etc, etc. The
main Network might then only meet occasionally once or twice a year.
3. ACCOUNTABLE REPRESENTATION
Blackpool SURF in its short existence since February 2005 has challenged
the thinking in Blackpool about the concept of ‘community representation’.
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VCFS accountable representation is concerned with collecting the relevant
and diverse views of third sector organisations on specific issues, and
conveying them to decision-makers. It is also concerned with communicating
the results of representation and decision-making back to the constituent
source of the views expressed.
In the recent past, service providers have sought to involve service users as
participants in decision-making in order to benefit from their unique
perspective. Current practice seeks to involve representatives of service
users to ensure that the broadest ranges of views are taken into account.
Those that appoint or elect representatives in turn are entitled to know what
has been done on their behalf.
1. Constituency
Representatives need to actually represent a body of opinion – however
large or small that constituency may be. This constituency might be
individuals or groups that share a common issue or share the same
geographical location.
On occasion (e.g. the LAA Review see 6 below) Blackpool SURF has
sought the views of a wider constituency i.e. the groups on the shared
SURF-Blackpool Council database, the groups in CVS membership and
through BCVYS members.
2. Communication
Two-way communication between representatives and those represented is
essential.
Blackpool SURF feeds back reports, for example the LSP Assembly and
Executive, through various methods:
The SURF Network has formally submitted agenda items to the LSP
Assembly on Community Engagement Standards and the LAA Review.
3. Support
Blackpool SURF supports its representatives in their role:
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Briefing sessions with the SURF LSP representatives and the LSP
Management Team were held in the period 2005 – 2006. These enabled
the SURF representatives to thoroughly prepare for the LSP meetings and
ask questions in advance so that more informed responses could be given
at the actual LSP Meetings. This approach was seen as successful and the
specific SURF/LSP briefing meetings were replicated and replaced by the
LSP Management Team into a briefing and training meeting involving all of
the LSP third-sector representatives.
SURF has also provided its own additional support for representatives which
consisted of
4. Impact Made
In order to enhance the role of accountable representation then the impacts of
that representation needs to be clearly recorded and communicated to the
appropriate and other constituencies.
Where influence has clearly been brought to bear on an issue, then this needs
to be clearly registered and acknowledged also.
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on the previous state of having no participation from the community, it is in
itself a limited form of representation.
All those who volunteer have useful knowledge and experience to bring.
However, a representative needs to be able to gather and represent the
collective knowledge and experiences of others.
SURF proposes to launch its unique support and training package for
Representatives in the town entitled “Being an Effective Community
Representative in Blackpool”.
4. SUPPORTING GROUPS
“(The Network Manager and Blackpool SURF) acted as a mediator
between our group and the early years team. We have advertised
our services through the newsletter”
Mrs Carol Jenkinson, Blackpool Seasiders Childminding Group
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Since its inception Blackpool SURF has been helping key individuals to
establish new groups and offer ongoing support to them. These include:
Blackpool Tiggers
Tram Shed Inclusive Theatre Company
Blackpool Music Academy
Fighting for Freedom with Anorexia Nervosa
OCEANS
Open Spaces Network
AIR disability group
BAT (Blackpool Alcohol Team)
Blackpool Rainbow Network
Your Community Parents Forum
Grange and Layton Area Parents Forum
SURF has also supported groups through the Community Chest and the
Cleaner Safer Greener Grants scheme. In fact before our first quarter of
existence Jan – March 2005 the Blackpool Community Chest was under
spent by £70,000. By the end of the quarter SURF had reversed that situation
and the Community Chest was over-subscribed. In particular the current CSG
grants scheme has seen significant development support and advice given by
the SURF Grants Officer to:
5. PARTICIPATORY APPRAISAL
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their convenience. It is not extractive and intrusive as questionnaires and
door-knocking and can be much more effective.
“We have been able to get advice in areas we are not familiar with.
We have the security of knowing there is help there if we need it””
Judith Gorrell, Winnipeg Residents Association
The LAA Review has proven to be the most significant piece of work led and
conducted by Blackpool SURF. It has been a unique piece of work and is the
only national example of a LAA that has been independently reviewed by the
third-sector. This is an achievement that can only strengthen Blackpool’s
ongoing commitment to improve its practice.
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Despite initial suspicions from some quarters, the Review process has
actually resulted in improved mutual trust and understanding, and stronger
relations between the LSP and SURF.
In Blackpool SURF, the LSP has a partner that has proven it can deliver
community and voluntary sector engagement on even quite complex issues.
That engagement, whilst occasionally resulting in very challenging outcomes,
was still very constructive. SURF’s function as an independent ‘critical friend’
of the LSP has been confirmed.
Four focus groups were proposed for April 2007 to discuss and analyse in
some detail the experience of voluntary and community sector engagement in
the LAA and to discover the extent of the knowledge of the LAA that existed.
The focus groups were themed according to the ‘blocks’ of the LAA; Children
& Young People, Healthier Communities & Older People, Economic Well-
being, and Stronger & Safer Communities.
Voluntary and community groups on the SURF and Blackpool Council joint
database were circulated with a briefing document on the LAA and were
invited to attend the most appropriate themed focus group. For those that
could not attend a focus group, there was an option to complete a specially
designed questionnaire. A questionnaire was also sent to the officers directly
responsible for leading on each LAA ‘block’.
The focus groups took place in April and the findings were presented at a
Conference held on May 10th at the Blackpool Football Club entitled “What is
the LAA – The routes to greater involvement and participation”. Participants
at the Conference were encouraged to attend a workshop led by officers from
each ‘block’. The workshops strived not only to review the experience of
involvement in the LAA to date – but crucially – to look at how that experience
might be improved in the future.
The report by David Burnby presents a more detailed overview of this process
and contains a series of conclusions; observations and recommendations.
The report was fed-back to the third sector via the Conference attendees, and
also through SURF, CVS, BCVYS and Blackpool4me. It has been formally
submitted to the LSP Assembly for consideration. It has provided a means for
all LSP partners to achieve improved practice in Blackpool regarding
voluntary and community engagement in the LAA.
Both Blackpool SURF and Blackpool Council have submitted formal proposals
in response to the LAA Review.
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Blackpool SURF is proposing that it retains the function of ‘independent
critical friend’ and provides similar annual Review activities relating to
the LSP. For example, SURF might organise a review of the voluntary
and community involvement in the LAA, the Sustainable Community
Strategy, and the thematic partnerships – or indeed of the overall LSP
work programme.
7. SPECIAL EVENTS
The first was SURF’s ‘Big Event’ which took place on Thursday 4th May 2006
at the Winter Gardens. 71 people attended. Its purpose was to discuss the
general theme “How can we help communities to get an effective voice in
regeneration and gain greater control over their lives?”
The event was run in an ‘Open Space Technology’ format: In short, this
meant that the actual issues to be discussed in workshops were determined
by the participants on the day – and not in advance by the event planners.
This is perceived as one of the most democratic forms of conference event
that it is possible to hold, precisely because the ‘agenda’ is set by the
participants.
The ‘Digital Challenge’ was the theme of SURF’s September 2006 Annual
Meeting. The event was staged in co-operation with Blackpool4me.com and
featured a key presentation from one of the UK’s pioneers of ICT and internet
based community development Professor Stephen Heppel who flew from an
assignment in Thailand especially for the event.
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In December 2006 the first edition of Blackpool Community News was
produced. This involved the combining of “The SURF” and the “CDU News”
and the pooling of resources of SURF and the Neighbourhood and
Communities Division to produce the new publication.
“The SURF” was a four-page colour glossy produced quarterly just for SURF
members, and “CDU News” was a bi-monthly black and white newsletter for
those 300+ individuals on the Council’s mailing list. The new combined
publication is a 20-page bi-monthly in high-quality gloss with colour front
pages. It has a circulation of up to 1,000.
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“This year we are putting a bid together for over 80k via SURF’s OSN
group to extend our building so we can turn it into a proper community
facility”
Sharon Davey, Secretary, Friends of Watson Road Park
The OSN (Open Spaces Network) has met every quarter since July 2005. It
is facilitated and administered by SURF and jointly hosted between SURF and
the Blackpool Council Parks Department. It comprises twenty two “Friends
of....” parks groups, allotment groups and other community groups that have
an interest in a particular public open space.
The OSN has thrived on this informal approach and still meets in this manner.
The meetings tend to be thoroughly enjoyable, but also very productive in
bringing matters to SURF and the council’s attention.
The Parks Department finds the OSN a useful body that can focus on
particular relevant issues. The department manager can deal with these at
one time at the OSN event rather than dealing with groups individually. It is
useful for the Council to have the OSN independently facilitated and
resourced by SURF.
“The (OSN) group has always been a friendly and positive forum and in
addition to providing key information in both how to form and sustain
voluntary groups, it has become a valuable vehicle in the circulation of
information on how to acquire new volunteers to make new friends and
share good practice.
The role that Blackpool SURF has played in facilitating the group should
also be commended, as their enthusiasm commitment and
encouragement has born real dividends in the success of the group and
the organisations that attend it.”
The OSN remains one of the most grass-roots and effective thematic forums
in the town. The OSN has decided to remain an informal body for the time-
being but would benefit from wider strategic Networking and being linked up
to relevant strategic bodies in the LSP.
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The OSN would further benefit from a dedicated budget to enable
greater action and follow-up on its own specific agenda items. It would
also benefit from resources to enable a series of fact-finding trips to
relevant projects and representation at conferences that would enable
the building up the ‘knowledge-base’ in Blackpool and lead to the more
effective dissemination of good and better practice.
The Cleaner, Safer, Greener small grants programme has been managed by
Blackpool SURF in agreement with the LSP via a Service Agreement with
Blackpool Council. It maintains the existence of a small grants programme
within Blackpool following the demise of the Neighbourhood Renewal Unit
Community Chests Programme.
The success of the Cleaner, Safer, Greener programme and the case for the
continuation of a smaller grants programme and the value of such, will be the
subject of a document “Sustaining Grants” produced by NAVCA with local
contributions from Blackpool SURF using local Blackpool examples. This will
be available shortly.
Based on the experience and expertise acquired by SURF as a grant-
making organisation, through its stewardship of the Community Chests
and the Cleaner, Safer, Greener grants then we propose working with the
LSP, Blackpool Council and other third sector providers to make the
case for a Blackpool specific small grants programme to be managed by
SURF.
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Coordinator. This event was facilitated by the SURF Community Development
Officer. Unfortunately this vital work with parents ended in May 2007 following
the resignation of the SURF Community Development Officer who, facing job
insecurity at SURF, had sought more secure employment elsewhere.
Blackpool SURF has had initial discussions with the Children’ Centres
Coordinator and Barnardo’s Blackpool Project about an external funding
bid to establish a Parents Forum coordination and development project.
This would aim to work with parents on individual forum development
and the creation of a town-wide network voice for parents.
STAFFING
Currently:
Network Manager
Administration and Information Officer
Community Development Officer (2-days per week)
Grants Officer (4 days per week)
Since 2005 the organisation has directly employed eight people in various
functions.
PREMISES
The premises provide office facilities for the current staff team. They
accommodate storage space for equipment and facilities for SURF’s
equipment hire service to its member groups. Equipment that has proven
popular to hire include; a full public address system including roving
microphones, a multi-media projector and kit for staging presentations, display
boards and a gazebo.
Meeting rooms and equipment are hired out free of charge to member groups
(admin charge of £5 for evening meetings).
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