ACKNOWLEDGEMENT

With great pleasure we are presenting this report on the basis of our visit to the UTI Bank. We are highly grateful to Deputy Manager of UTI Bank for giving us the time, encouragement and guidance and granting permission for the project. His critical and detailed comments and full support helped and benefited us in carrying out the project.

Thanking you,

HISTORY:
Established in 1994, the UTI Bank Ltd was the first private sector bank in the liberalization era with its registered office at Ahmedabad and corporate office in Mumbai. The main promoters of this bank were Unit Trust of India, LIC of India, GIC of India (General Insurance Corporation). Within the span of 10 years, this bank has had a momentous growth .Today it has 350 branches and extension counters across the country .Each branch is fully computerized with a centralized database at Mumbai and disaster management backup at Bangalore. The branches are designed in such a manner as to offer the full range corporate and retail banking, international banking, treasury management, merchant and investment banking. All in all the clients are assured of efficient and hassle free banking.

Mission and policies:

Customer services and product innovation to meet the diverse needs of the individual and corporate clientele. Continuous up gradation of technology while maintaining human values. Progressive globalization and achieving international standards. Efficiency and effectiveness based on ethical practices.

Objectives:
The main objective of UTI is to understand the financial needs of each client. Investing money is always a complicated decision .This is where the UTI bank offers Financial Advisory Services. They tailor their solutions according to the needs of each individual. They diversify and spread the risk of the investment portfolio to ensure that the client spends the rest of his life comfortably free of worries. The main objective is to explain to the client what his money can do for him. They help in profiling the investment horizon, risk tolerance and investment objectives.Thus investing in UTI means investing in total peace of mind.

Milestones December 1993 UTI Bank comes into being Registered office at Ahmedabad Head office at Mumbai First branch of UTI Bank inaugurated at Ahmedabad by Dr. Manmohan Singh, Hon'ble Finance Minister, Government of India. Completes first profitable year in operation Crosses Rs.1000 crore deposit mark UTI Bank goes public with a Rs. 71 crore public issue; Issue over-subscribed 1.2 times, over 1 lakh retail invesrors UTI holding reduces to 60.85% Deposit crosses Rs.3000 crores Cash management services (CMS) launched , Cobranded credit card launched Dr.P.J Nayak takes over as Chairman and Managing Director from Shri Supriya Gupta. Retail and institutional marketing department set-up Bank adopts Finacle software from Infosys for core banking Bank crosses deposit of Rs 5700 crore profits cross Rs 50 crore mark for the first time. Bank launches its Internet banking module, iConnect Retail loans introduced for the first time by the Bank E-commerce intiatives announced Financial Advisory Services offered beginning with marketing of US 64 Bank becomes fully networked Bank opens its 200th ATM. It becomes the 2nd largest ATM network in the country The net profits for the first three-quarters of FY01 declared at Rs 56 Crore Bank declares a profit of Rs 86.12 crore for FY01, a growth of 69% over the previous year Bank declares a profit of Rs35 crore for the 1Q of

April 1994

March 1995 June 1996 September 1998

March 1999 September 1999 January 2000 February 2000

March 2000 April 2000 July 2000

October 2000 December 2000 Jan 2001 April 2001 July 2001

FY02 July 2001 Bank ties up with Govt of Andhra Pradesh for collection of commercial tax

September 2001 November 2001 December 2001 January 2002 March 2002 April 2002 May 2002 June 2002 July 2002 August 2002 October 2002 December 2002

Private placement of 26% stake in the bank to CDC Capital Partners, Mauritius The deposit base for the Bank crosses Rs. 10,000 Crore Total Advances cross Rs 5,000 Crore 100th branch opens at Tuticorin,Tamilnadu Deposits Cross Rs.12,000 Crore The Bank opens its 500th ATM The Bank announces the net profit of Rs. 134.14 Crores, for the FY01-02 UTI Bank launches Visa Electron International Debit Card ABN Amro Bank ties up with UTI Bank to share ATM network UTI Bank crosses 100 customer touchpoints in the Mumbai region UTI Bank launches 3 ATM galleries at Fort, Mumbai; Main Branch, Kolkata; Golpark Branch, Kolkata The Bank ties up with BSNL for the first time for online payments of Telephone Bills through ATMs and Internet UTI Bank declares a record net profit of Rs. 131.65 Crore for the first 9 months of FY 2002-03 The Bank introduces resident Foreign Currency (Domestic) Account UTI Bank introduces AT PAR cheque facility for all Savings Bank customers

January 2003 January 2003 February 2003

Facilities:
1) UTI Bank is fully computerised. Which gives less possiblity of errors and accuracy is increased. Computerisation also saves time which in turn improves customer service also. 2) UTI bank have also introduced Internet banking and Telebanking wherein you can do all your normal banking transactions sitting at home. Like in telebanking you can inquire balances on phone. Give cheque book request on phone, etc. In internet banking you can view your balances and statement on net. Transfer funds from one account to another through net. Do on line shopping. Pay your utility bills, LIC premium through net. Do railway reservations on net. Your bank gets debited for the same. These facilities are password protected. So that security is maintained and no one can misuse the same. 3) One of the major break through in UTI banking is ATM facility. ATM gives you access to your banking needs like withdrawal and deposits, balance inquiry, 24 hrs, 365 days of the year. Irrespective of wherever you are you can transact from any of the ATMs. UTI bank have tie up with service providers like Visa and MasterCard wherein customer holding ATM card of UTI bank can withdraw from any other bank ATM also. 4) Now Online Banking or anywhere banking has also started in India. Wherein all the branches of a particular bank are networked across the country having one centralised database. This gives advantage to the customer of one branch to transit in any of the branches of that bank. For eg. Customer having an account in Mumbai branch of UTI Bank can also operate his account from Delhi or Chennai branch of UTI Bank. 5) Mobile banking facilities with SMS alerts. 6) NRI services 7) Depositary services (Demat account). 8)Financial advisory services like sales of various Mutual funds, RBI bonds, Infrastructure bonds. 9)Retail loans like personal, housing, vehicle, consumer loans, etc.

Hassle-free Current Account for a lifetime:

After completing the necessary paperwork activity the client with a current account can look forward to the following facilities:ATM Network: Proprietary concerns are given free ATM cards to enable them to access their account at anytime at the various ATM centres across the country. In addition cash can be withdrawn from any of the ATMs against the MasterCard {domestic /international} Overdraft facility: The current account holder can avail of overdraft facility against Fixed deposits, UTI Schemes and Demat shares. Foreign Remittances. The account holder can make remittances abroad with ease. Instantaneous Transfers Funds can be transferred with great speed across the various UTI branches spread across the country. 7 Day banking At select branches ,the account holder can do his banking on all 7 days of the week .Thus the customer is assured of non-stopnking and smooth running of business transactions. Telebanking Telebanking is another innovative service for the convenience of the client. This allows him instant access to his account. It involves a wide range of services over the phone. The account holder can get account information, give instructions for stop payment, make a request for cheque book inquire about interest rates and foreign exchange rates. Connect Net Banking This is another revolutionary feature that brings the bank right up to the desktop of the holder. He can look up the status of the account, query and undertake a wide range of financial transactions. All this with a simple click of the mouse! A world of convenience at no extra charges! No wonder then that the holder finds himself laughing all the way upto the Bank!

Retail Loans Personal Power Personal Loans from UTI Bank Want to go on your dream holiday or want to buy the latest lifestyle gizmo. Want to gift your wife a lovely diamond ring or have a wedding in the family. Maybe your house needs renovation or your daughter / son has obtained admission to a medical college. These are moments in life when you may need a helping hand. That's when you can rely on UTI Bank Personal Loan. We offer personal loans to meet all your personal requirements. Key Features: Loans for Salaried & Self Employed individuals Special Loans for Doctors, Chartered Accountants, Engineers, Architects, CS & ICWA Loans are available from Rs. 50,000 to Rs. 20 Lakhs Repayment tenures from 12 - 60 months Lowest Interest Rates No Security, Collateral or Guarantors required Free Personal Accident Insurance cover with Personal Loan Loans can be used for any purpose with no questions asked regarding the end use of the loan A balance transfer facility available for those who want to retire any higher cost debt Loans available against repayment track record of any existing Auto, Personal or Home loan Loans available against proof of Life Insurance Policy / Premium receipts All loan repayments are done via equated monthly installments (EMI) Simple procedure, minimal documentation & quick approval Corporate Banking

Cash Management Services

Our Offering In today's competitive marketplace, effectively managing cash flow can make the difference between success and failure. The cash flow solutions of the UTI give you maximum control over this vital asset. Whether you do business locally or throughout India, they can provide you with innovative, integrated cash management solutions tailored to your specific needs. Cash Management enables the efficient utilization of your receivables through coordinated management of payments, collections and balances in your accounts. The objectives are to reduce costs, enhance control and optimize returns by leveraging Banking expertise for mutual gains. Managing Receivables: Collections Managing Payables: Payments Managing Taxes: CDBT / CBEC Collections Managing Information: MIS, IT Support & Services Managing Resources: Liquidity Management

UTI Bank's Cash Management Services is based on an extremely robust technology capable to cater to collections or payment's requirements of: Corporates, Banks and Utility Service providers. Collection Solutions : Managing Receivables: Collections UTI Bank facilitates faster collections by enabling quick realization of local and upcountry cheques and pooling the funds in a central account. We provide the following collection products: Local Cheque Collections (LCC) : LCC enables you to realise funds (on an assured day) through local cheques payable within the purview of local clearing. The bank provides these services at

UTI Bank Network: 171 Locations with Courier Pickup facility Co-Ordinator Network: Locations with Courier Pickup facility can be added as per your business requirements

Upcountry Cheque Collection (UCC) : As collecting bankers, they provide you service relating to:

Public/Rights Issues Private Placements Buyback offers

In this current scenario of cut-throat competition, UTI Bank has designed its products to minimize the issues faced by you in the area of fund management and reconciliation. Our aim is to reduce the cost, time and efforts faced by corporates in collection and payment issues. The bank provides you complete solutions to all your CMS needs to enable you to devote more time and effort towards improving your business. Bulk Collections - Utility Bills / PDCs Management UTI Bank, also offers a solution to meet Bulk Collection Requirements i.e Post Dated Cheques, Bulk Collections through Cheque clearing or ECS debit services, etc. The Bank processes collections in a convenient and efficient way to avoid any reconciliation issues. Payment Solutions Payable At Par cheque: Local cheques can be deposited at all UTI Bank locations, absolutely free of cost. This makes us a universal customer of UTI Bank and eliminates the need for opening and tracking separate accounts. Bulk Payments with Remote Printing & Despatch Facility This enables you to avail bulk Demand drafts at all UTI Bank locations. You can also avail online paid / unpaid status DDs purchased from any of its branches. Statutory Payments You can make statutory payments like taxes, utility bills, etc. within a committed time frame at any of our branches on a regular basis which is executed through our dedicated HUB

Dividends / Interest / Principal / Refund Order Payments Dividends / Interest / Refund Order Payments / Redemption UTI Bank has launched its Centralised Bulk Payment Module that offers the following value:

Centralized maintenance of Master data for every client Real-time clearing activity. Online Validation with Master Data Daily Paid - Unpaid data. Comprehensive MIS. Prevention of Fraudulent Payments.

Electronic Clearing Services Credit ECS:The bank undertakes electronic clearances of credit for dividend, interest, salary, pension, I-T Refund orders and other payments. Debit ECS:They ensure faster clearance of telephone and electricity billings, loan installments, PF subscriptions, etc. You can enjoy the benefits of reduced administration costs, avoid loss of instruments and enhanced customer service They ensure efficient fund management, reduced delays and easy assessment of your funds position. Managing Taxes - CBDT / CBEC Collections UTI Bank is authorised by Reserve Bank of India to conduct Government Business i.e. collection of Income Tax, Corporation Tax, etc through 199 designated branches across the country. They are also authorised to collect Excise and Service Tax through various designated branches in Delhi, Mumbai and Bangalore. Managing Information: MIS, IT Support & Services: It is their constant endeavour to keep track of your changing business requirements. Cash Management Services is technology driven based on Real Time Delivery. The MIS reporting from UTI Bank can be tuned to your specific requirements with the facility of direct upload file in your software. Our WEB CMS offers all the collection reports on the Internet that has a facility of accessing detailed reports which can be as old as 6 months. The daily reports provided by the MIS are:

Location wise Collections / Returns Return Cheques Realization Report

Deposit Slip Enquiry Pooling In Pipeline Outstanding Report

Pooling Details Query Consolidated Report Reversals Report

The Payment software provides online reconciliation facilitating successful conclusion of mandates. Issue Management Managing Resources: Liquidity Management The Bank lets you achieve maximum returns on excess liquidity and optimize overdraft charges on your account. It comprises of the Auto Sweep, which allows movement of debit and credit balances of your various Current Accounts . They also have Financial Advisory Services to make your money work for you. Your Benefits Cash flow management: Provides better management and forecasting of cash flow through the host of services. Optimized returns: Through the coordinated management of payments, receivables and cash balances, you are able to reduce interest charges and optimize returns on your deposits and investments. Increased efficiency and productivity: Offers easy and convenient means to perform online banking (such as cheque services and funds transfer), bulk payments and collections, etc. - leaving your staff with more time for other tasks. Better control: Empowered by our CMS, you now enjoy greater control over your transactions, funds placement and the management of your various bank accounts. Enhanced security: Advanced security features are built into our systems to ensure endto-end security and confidentiality, as well as control over payment processing.

Support: The dedicated team of consultants provide expertise and support to assist you in the usage of our present services, and enhance them for greater customer satisfaction. Shareholding Patterns Distribution of Shareholding as on 30th June, 2005 As per clause 35 of Listing Agreement Sr. No. A 1 Category Promoter's Holding Promoters Indian Promoters (including CoPromoters) (i) Administrator of the specified undertaking of the Unit Trust of India Co-promoters (i) (ii) Life Insurance Corporation of India General Insurance Corporation of India & GIC Susidiaries Foreign Promoters Sub Total Total B 2 a b Non- Promoter's Holding Institutional Investors Mututal Funds Banks, Financial Institutions, Insurance Companies (Central/State Govt. Institutions/ Non-Govt. Institutions) FIIs Sub Total 7953100 2012792 2.86 0.72 29222936 15397679 0 44620615 121865685 10.51 5.54 0.00 16.05 43.82 77245070 27.77 77245070 27.77 No. of Equity Shares % To Total

57320702 67286594

20.61 24.19

3 a b c d

Others Private Corporate Bodies Indian Public NRIs/OCBs Any Other(please specify)-FDI I. HSBC Asia Pacific (UK) Limited - 33950000 II. The Bank of New York 33914319 (Depositary for the equity shares representing the underlying shares to the Global Depositary Receipts (GDRs) issued to the investors overseas) Sub Total Total ( 2 + 3 ) Grand Total (A + B) 88971586 156258180 278123865 31.99 56.18 100.00 4151658 16666136 289473 67864319 1.49 6.00 0.10 24.40

Board of Directors The Bank has 9 members on the Board. Dr. P. J. Nayak is the Chairman and Managing Director of the Bank. The members of the Board are: Dr. P. J. Nayak Shri Surendra Singh Shri N.C. Singhal Shri A.T. Pannir Selvam Shri J.R. Varma Dr. R. H. Patil Smt. Rama Bijapurkar Shri R B L Vaish Shri S. Chatterjee Chairman & Managing Director Director Director Director Director Director Director Director Executive Director

Office Timings:
Except for the IT department which works for 24 hours in shifts all the remaining departments and branches work from Monday-Saturday in 9.00am-5.00pm single shifts.

Division of work, authority and responsibility:

The corporate head office in Mumbai is the central controlling authority. The different departments in any branch are accountable to their respective heads, who are in turn under the head office. There is a systematic co-ordination between the various activities of each branch and also a trouble-shooting mechanism to attend to unforeseen problems. Besides there is the Public Relations Department to address the problems of the general public.

CONCLUSION
The purpose our project report at a organisation was to help us attain knowledge about the working pattern in a organisation. Applying theoretical knowledge into practice helps in gaining additional knowledge. We learnt the skill of planning, organizing and completing the assignment within the stipulated time. We thank the staff members of the UTI Bank for giving us their precious time and cooperation, which in turn helped us to successfully complete our project report.