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5-Year Benefits of Computer Troubleshooters

This spreadsheet is designed to help outline all the benefits of joining the Computer Troubleshooters franchise, as well as calculating the value of our franchise offering compared to other options such as starting/running a business on your own or joining a competing franchise. All "Value" figures should be changed to reflect your own personal estimate of the value of that benefit over 5 years. Cells shaded in yellow are areas where you can enter the costs associated with an alternative business structure. Computer Troubleshooters Alternative
cost value over 5 years cost

Initial Franchise Fee Other Startup Costs (avg) Monthly Cost - fixed Monthly cost - percentage Monthly Ad Fund - fixed Monthly Ad Fund - percentage Other Monthly Expenses (Operating, Marketing) Total Monthly Costs Total Monthly Costs over 5 years (includes 6-month grace period)
from other sheets:

19500 330 0 70 0

19500

400

21600 0 0 0 0 0 0 0 12600 33325 8440 13125 15000 8600 3760

0 0 0 0 0 0 0 0

Business Model Marketing Program Business Mgmt Tools Training-Coaching-Suppt Vendor Deals National Promotions Infrastructure Team + Growth

totals

$ 41,100.00 $ 94,850.00

19,500.00

NOTE: This spreadsheet does NOT estimate your revenue or profits from your business, it is intended only as a guide to helpin costs and the value of purchasing a Computer Troubleshooters franchise versus other alternatives.

shooters franchise, as starting/running a ed to reflect your own where you can enter

Royalty Calculator: Avg: Monthly Revenue: Percentage Royalty: Percentage Ad Fund: Actual Royalty Actual Ad Fund

$ 10,000.00 7% 2% $ 700.00 (fill in space E13) $ 200.00 (fill in space E15)

ntended only as a guide to helping you calculate your rough atives.

2009 Computer Troubleshooters Global, LLC

ubleshooters Global, LLC

Successful Business Model


Service On Demand (Break/Fix) training and support Managed Services for Small Business training and support Managed Services for Residential training and support Cloud Computing / SaaS / HaaS training and support Specialty Services (data recovery, website design, ipod repair) Enhanced Services (VoIP, Search Engine Marketing, Elec. Doc Management) 10+ years franchising experience 10+ years IT support experience 140+ page Business Operations Manual, rewritten in 2009 w/ best practices 50+ page Business Management Manual 50+ page "Expert Tips from Fellow Franchisees" Manual VoIP Product Champions to assist in selling/implementing VoIP solutions Startup Kit including business cards, stationery, brochures Screening & Hiring assistance for your employees

Computer Troubleshooters available? Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Totals

puter Troubleshooters extra cost if any 0 0 0 0 0 0 0 0 0 0 0 when used 0 0

Alternative Value (5yr) available? 1000 3000 600 3000 500 500 300 300 1000 400 400 500 800 300

extra cost if any

compared to courses on mspu.us and similar si

$0.00 $12,600.00
all values should be calculated over 5 years (60 months)

$0.00

on mspu.us and similar sites

Irresistable Marketing Program


100+ page Engage Marketing Manual 10+ years experience and data on successful marketing methods 10+ years experience and data on successful marketing messages checklists for effective display ads and letters 98+ templates for marketing flyers 51+ templates for marketing postcards 42+ templates for marketing letters 30 templates for yellow page ads 15 templates for newspaper ads over 1000 additional print templates for marketing 20+ sample radio ads 8 sample TV commercials 8+ free reports and white papers for promotional use 50+ promotional templates (for mugs, calendars, etc) 10+ proposal templates 120+ email & banner online marketing templates 10+ presentation templates 30+ presentations for networking groups Monthly Marketing Instructions 2+ new marketing templates each month Vertical/Niche marketing advice each month Networking / Community visibility advice each month Client newsletter every month Free email tool to distribute client newsletters Direct Mail portal to execute direct mail campaigns in <5 minutes Marketing Advice and support from 450+ fellow franchisees Marketing Advice and support from National Marketing Manager Up to 50% discount on YP ads through national YP broker Templates and recommendations for vehicle signage, including full and partial wraps Dozens of client testimonials for use in marketing 1800 professional and CT-generated photos for use in marketing development 200+ CT-specific clipart & logo templates for use in marketing development 90+ templates for business cards, letterhead, and common stationery items 3 web videos 1 BEST Sales video presentation Tradeshow Kits Retail Partnerships 50%+ discount on Robin Robins Technology Marketing Toolkit Archive of 100+ past client newsletters and white papers Archive of 20+ past marketing webinars

Computer Troubleshooters available? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

20-page Solutions Catalog to promote services to clients

Totals

uter Troubleshooters extra cost if any 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0


pay for mailings only

0 0 0 0 0 0 0 0 0 0
pay per use, $50

Value (5yr) 2000 600 600 600 50 50 50 50 50 50 50 50 100 25 100 100 100 100 600 1500 150 150 600 100 600 300 300 15000 300 600 600 150 150 1000 5000 150 150 500 100 100

Alternative available?

extra cost if any

comparable to www.technologymarke

0
$900, optional

0 0

500

$0.00

$33,325.00

$0.00

e to www.technologymarketingtoolkit.com

Business Management Tools


Autotask Go! at no cost to franchisees Autotask Pro! at 35%+ discount to franchisees TOPS (simple alternative to Autotask) at no cost to franchisees Marketing ROI spreadsheet tool Revenue/Solution spreadsheet Business Operations training Monthly Business Management webinars Peer Support from other CT's using Autotask Custom Autotask workflow w/ CT-specific features

Computer Troubleshooters available? extra cost if any Y 0 Y optional, $35 per user Y 0 Y 0 Y 0 Y 0 Y 0 Y 0 Y 0

Totals

$0.00

Value (5yr) 5940 1000 0 300 150 600 150 150 150

Alternative available?

extra cost if any

$8,440.00

$0.00

Training, Coaching, and Support


2-day initial Training program 20-hour initial e-learning program Ongoing access to our e-learning portal (UniverCT) Access to a personal business coach (RD) Monthly group calls w/ your coach Periodic group meetings w/ your coach & regional teammates Multiple monthly webinars and conference calls Archive of 40+ past webinars Archive of 20+ videotaped presentations One-on-One coaching with an experienced business coach, assisted by our NooCT coaching portal & dashboard Peer-coaching & mentoring opportunities through the NooCT coaching portal Training and Support Materials for Managed Services (BEST) Training and Support Materials for VoIP Training and Support Materlals for Residential Managed Services (HOST) Peer Support from 400+ fellow franchise owners and 1200+ technicians via our forums, email lists, and newsgroups available? Y Y Y Y Y Y Y Y Y coming 2009 coming 2009 Y Y Y extra cost if any 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Totals

$0.00

Value (5yr) 1000 1000 1000 3000 1200 600 150 75 75 3000 150 600 600 75

Alternative available?

extra cost if any

600

$13,125.00

$0.00

Vendor Partnerships
Special Relationships & Discounts from 14 top Hardware vendors Special Relationships & Discounts from 24 top Software vendors Special Relationships & Discounts from 26 top Services vendors Special Relationships & Discounts from 10 miscellaneous vendors (Fedex, Omaha Steaks, Windsor Vineyards, Office Depot, etc) A volunteer Vendor Review team of fellow franchisees to review,identify, and negotiate more vendor deals on an ongoing basis Peer & head office support on common vendor issues Available Call Center to answer phones, schedule appointments, sell services Shared Remote Support platform (via NTRSupport) allows sharing of work from CT websites and easily sharing work between CT locations as well. available? extra cost if any Y 0 Y 0 Y 0

Y Y Y

0 0
optional, $200 $300/month

optional, $55/month

Totals

$0.00

Alternative Value (5yr) available? 4800 3000 6000

extra cost if any assumes 8% discount on monthly purchases of 1000 assumes 10% discount on monthly purchases of 500 assumes 20% discount on monthly purchases of 500

300

assumes 10% discount on monthly purchases of 50

300 600 optional

optional

$15,000.00

$0.00

values calculated on estimated discount savings

National Promotion
National Advertising (approx. $150k/year) National Ads coordinated by elected group of fellow franchisees Archive of past TV, Radio, & Print interviews for use in marketing Over 200 National Accounts (companies who subcontract work to techs around the country) 5 Global Acccounts (subcontracting around the world) 3 National Clients (companies who dispatch work through CTUSA) Leads in your area from our national websites Leads in your area from our national charity site (computertroubleshooters.org) Credibility from being associated with a Global brand available? Y Y Y Y Y Y Y Y Y extra cost if any 0 0 0 0 0 0 0 0 0

Totals

$0.00

Alternative Value (5yr) available? 4200 300 300 1500 250 250 1500 300 priceless

extra cost if any

assumes one $50 every other month

assumes 3 $100 jobs each year

$8,600.00

$0.00

Infrastructure
Email accounts for you and your staff Our franchisee intranet with easy access to all franchise resources Our FTP site with archives of all documents, templates, utilities, and more Your own website template, pre-built, in HTML or through our CMS system Forums & Email lists to share ideas and support with 400+ fellow franchisees and 1200+ technicians Access to our Web Design team to sell webdesign services Access to our Web Hosting service to resell website hosting Access to our Cloud Services portal to resell cloud services (Hosted Exchange, Sharepoint, Webmeeting, etc) 4 Business Manuals & 6 Topical Guides (e.g. "The Computer Troubleshooters Guide to Hiring & Managing Employees") 24/7 Tech Support Hotline (US only) Graphics Library DVD w/ 6+GB of marketing and graphics materials 8 Utility CD's, including licensed data recovery, partition management, partition recovery, virus removal, and more on the CT-R.E.B.O.O.T CD Over 110GB of archived marketing, technical, business,and vendor documents on our FTP site.

Computer Troubleshooters available? extra cost if any Y 0 Y 0 Y Y Y Y Y Y Y Y Y 0 0 0 0 0 0 0 0 0

Y Y

0 0

Totals

$0.00

roubleshooters Alternative Value (5yr) available? 60 300 300 150 600 150 75 150 150 100 150

extra cost if any

1500 75

$3,760.00

$0.00

Team, Growth, and Leadership


Advice & Support from 400+ fellow franchisees Advice & Support from 1200+ technicians worldwide A Regional Director / Coach for one-on-one support Support from your head-office team Being part of an Entrepreneur top franchise (ranked in top 500 franchises, top tech franchises) Being part of a Franchise Business Review top franchise (ranked top 10 in franchisee satisfaction) Regular regional meetings and conference calls to share ideas Respect and Credibility being part of the world's largest tech solutions franchise Semi-Annual Workshops for ongoing training & fellowship Annual Conferences (North American, Australian, UK) for training, vendor evaluation, and fellowship Being in business FOR yourself but not BY yourself

Computer Troubleshooter available? extra cost if any Y Y Y Y Y Y Y Y Y Y Y

0 0 0 0 0 0 0 0

optional, travel + food optional, travel + food

Totals

$0.00

Alternative Value (5yr) available? 600 300 600 300 300 300 150 150 150 150 priceless

extra cost if any

$3,000.00

$0.00