SWISS-BELHOTEL INTERNATIONAL Page : 1 Of 2

JOB DESCRIPTION Index No. : RD– 01

Issued by : Rooms Division Effective Date : July 1, 1997

Position : Rooms Division Manager Date of Revision : November 1, 2002

Department : Rooms Division

Report To : General Manager

Basic Functions : Under the general direction of the General Manager, or his/her
delegate, and within the limits of established SBH and local policies
and procedures, overseas and directs all aspects of Front Office,
Housekeeping and Laundry.

Primary Duties :

1. Supervises the overall activities of Front Office, Housekeeping and Laundry operation.

2. Monitor Front Office, Housekeeping and Laundry personnel to ensure guests receive
prompt, cordial attention and personal recognition.

3. Monitor Front Office, Housekeeping, Laundry and Valet personnel, and particularly
guest contact personnel, to ensure SBH members know repeat guests and other VIP’S
receive special attention and recognition.

4. Coordinates exchange of pertinent information between departments within the Rooms

Division and direct exchange of information with other departments, notably, Sales,
Engineering and Security.

5. Establishes and maintains effective employee relations.

6. Conducts such functions as interviewing, orientation, hiring, performance appraisal,

coaching, counselling, training and suspending if necessary, to ensure appropriate
staffing and productivity. Consults with Department Heads, Personnel Manager and
General Manager as appropriate.

7. Identifies training needs, develops formal training plans and implements training
session.

8. Assumes overall responsibility for maintaining standards to ensure facilities and

equipment are clean, in good repair and well maintained.

9. Schedules and regularly conducts routine inspections of areas under his/her control.
 SWISS-BELHOTEL INTERNATIONAL Page : 2 Of 2
JOB DESCRIPTION Index No. : RD– 01

Issued by : Rooms Division Effective Date : July 1, 1997

Position : Rooms Division Manager Date of Revision : November 1, 2002

10. Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and
posture of Rooms Division employees.

11. Conducts comprehensive monthly departmental meetings to include review of

procedures and events, which warrant special handling and detailed information.

12. Promote SBH sales and in-house facilities.

13. Control and analyses, on an on-going basis, Rooms Division costs to ensure
performance against budget.

14. Participates in the preparations of the hotel’s strategic plan, marketing plan, and goals
program. Prepares the Rooms Division budget.

15. Monitors and controls the inventories for operating equipment and supplies.

16. Communicates to the General Manager or his/her delegate, and other Department
Heads, all information likely to of interest to them.

17. Monitors and controls the Rooms Division operation in the areas of revenue
expenditure, profitability and performance against budget.

18. Monitor and controls all operations of the Rooms Division.

19. Performs related duties and special projects as assigned.