SWISS-BELHOTEL INTERNATIONAL Page : 1 Of 3

JOB DESCRIPTION Index No. : FO – 03

Issued by : Front Office Department Effective Date : July 1, 1997

Position : Duty Assistant Manager Date of Revision : November 1, 2002

Department : Front Office

Report To : Front Office Manager

Rooms Division Manager

Basic Functions : Under the general direction from the Front Office Manager and
SWISS-BELHOTEL INTERNATIONAL policy and Procedures to act
on behalf the Hotel Management to ensure maximum levels of guest
service and satisfaction is provided, while taking responsibilities for
the management of personnel.

Primary Duties :

1. Responsible for the overall day-to-day operation.

2. Monitors the Hotel personnel to ensure guests receive cordial, prompt attention and
personal recognition at all times.

3. Ensures the smooth operation of Front Office operations by being visible and aware of
its requirements.

4. Handles any guest problems. To ensure that any complaints or requests from guests
have been recorded, referred to appropriate department and to take immediate
corrective action.

5. Ensures special handling and treatment of all VIP and Repeat Guest arrivals and
departures.

6. Ensure the room preparation for VIP Repeated Guest is perfect.

7. Be thoroughly knowledgeable of the services offered by the hotel, how and where
these facilities can be obtained and aware of all daily events within the hotel.

8. Be familiar with other Swissbel Hotel International and Ciputra group properties.

9. Attends Fire/Emergency training program to ensure that the hotel and Governmental
Fire and Emergency Procedures are well understood and adhere to.
 SWISS-BELHOTEL INTERNATIONAL Page : 2 Of 3
JOB DESCRIPTION Index No. : FO – 03

Issued by : Front Office Department Effective Date : July 1, 1997

Position : Duty Assistant Manager Date of Revision : November 1, 2002

10. Greets all guest at all times in a friendly and helpful manner and attempts to learn and
use guest name at all times.

11. Fully in charge and responsible in the absence of the Assistant Front Office Manager.

12. Reports any hazard to health or safety immediately to the Front Office Manager.

13. Develops and maintains useful contacts within the Jakarta community.

14. Observes and assist other departments in the hotel. To ensure that all departments are
well operating to a high level as expected by Senior Management.

15. Responsible for the master key.

16. Responsible for the Night Clerk Report.

17. Responsible for checking all rates before Night Auditors runs room charge postings.

18. Receives information from previous shift Duty Assistant Manager and passes on
pertinent information to the next Duty Assistant Manager.

19. Maintain the Duty Assistant Manager logbook.

20. Responsible for room discrepancy checking to be done before 06.00 p.m.

21. Frequently inspects the cleanliness of each area of the hotel (floors, toilets employee,
cafeteria, technical room, switchboard, employees entrance, etc.)

22. Ensure that the expected departure rooms are zero by 06.00 p.m. at latest.

23. Supervises Guest Relations Officers to ensure all guests especially VIP’s receive
cordial, prompt attention and personal recognition.

24. Attends departmental briefing, meeting or any special meeting.

25. Prepares and signs any adjustment to receipts in the case of incorrect billing,
explaining the reasons for the deduction.

26. To ensure that guests maintain appropriate behavior, within the hotel public areas.

27. To be familiar with Front Office Policies and Procedures, Job Description and
Employee Handbook.
 SWISS-BELHOTEL INTERNATIONAL Page : 3 Of 3
JOB DESCRIPTION Index No. : FO – 03

Issued by : Front Office Department Effective Date : July 1, 1997

Position : Duty Assistant Manager Date of Revision : November 1, 2002

28. Perform other duties, which are assigned by the superior from time to time.

This job description is not exhaustive of all the job tasks, but guide and tasks maybe added
or removed by your immediate superior according to pressure of work.