2008 Summer

Motto: more negotiation, more conflict more success.

The natural environment is a real matrix organization.

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Purpose of this study:

Layout the principles of the matrix organisation Guide for the organisation roadmap for new staff it will evolve along with the organisation

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Why?

The new business environment asks for flexible and innovative organisations with the right focus. This is difficult to achieve with functional devided organisations. The matrix organisation seeks to combine both structures. The functional organisation supports to resource of the CFT/BU/ProjectM.
Note: [Customer Focus Team can be called =BU = APU = Work cell = Module]

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Basic concept:
Resource Owners CFT

Direct reports

Functional organization

Engineerin

Direct reports

Full time delegated Part time delegated

.
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Roles and Responsibility of

Resource Manager. Resource planning resource capacity plans based on product roadmaps support the CFT /BU or Project Mgr with respect to the required resources resolve resource conflicts with the CFT/BU/ProjectM in line with the business priorities ensure availability of required competences Staff Performance appraisal assign salary increase and incentives ensure general communication coaching and technical guidance
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Roles and Responsibilty of

Resource Manager. Technical develop and maintain standards in skills, tools and processes ensures the use of standards, procedures, released components and re-usable design elements advice and consulting on request of CFT/BU/PM. initiative to study new ideas and manage feasibility studies ensures that his staff understands his contribution to the CFT/BU/ProjectM Department Managemet manage the departments Budget. manage departments improvement plans ensure that there is a reserve capacity in resources
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Roles and Responsibility of

CFT, BU or Project Manager.

Resource Management
manage the resources and allocate resources in accordance with his/her skills forecast resource requirements and changes give info to Resource Mgrs about the team members give feedback to the team members about their performance

Program /Project Planning

define plan in consultation with project team Manage priority settings and risks within CFT/BU/ProjectM manage progress and cost

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Roles and Responsibility of

CFT, BU or Project Manager.

Financial management
manage all CFT/BU/ProjectM expenditure in line with the budget empowered to spend within the framework of accepted budget

Team Work
build an empowered team explane the roles of each team member communication to the team concerning CFT/BU/ProjectM issues

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Roles and Responsibility of

CFT, BU or Project Manager.

Technical
authority over technical and non-technical issues manage CFT/BU/ProjectM risks ensure that contribution by specialists meet requirements Consult Resource managers where needed

Performance Management
responsible for the deliverables of the CFT/BU/ProjectM apply the agreed incentive system deviations have to be highlighted

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Example [Engineering]:
make money. Run the business

CFT CFT
REPORTS REQUEST COMMANDS CONTROLS

Financial metrics: Financial metrics: Net Sales

Functional organization
Resource Owners
REPORTS, REQUESTS

Net SVA Sales SVA Extra freight cost Extra freight cost Extraordinary Items Extraordinary Items Overdue AR Overdue AR Inventory turns Inventory turns CI cost savings CI cost savings Material overdrive Material overdrive

Engineering

Corporate Assets, Technol. material, Corporate processes, Systems, Tools like > 6s > QRQC > Lean > FTA,

SUPPORT, GUIDANCE REQUEST

Operational metrics: Operational metrics: OTD

OTD Past due backlog Past due backlog

GL

Full time delegated

Customer metrics: Customer metrics: Customer rating

Customer rating Received claims Received claims Open claims Open claims

Full time delegated

Part time delegated

Financial metrics: Financial metrics: Maintenance cost

Maintenance Facility cost cost Facility cost Service cost CI projectcost Service results CI project results

Operational metrics: Operational metrics: Equipment Utilization

Equipment ICT is not ICT or AOI [ifUtilization applicable] First ICT or AOI pass yield [if ICT is not applicable] First pass yield FCT First pass Yield FCT First pass Yield Machine down time Machine down 5S audit result time 5S audit result

Customer metrics: Customer metrics: Number of scope proposals

Number of scope proposals

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CFT WoW

The Core
UF AN M
IALS

AC

RIN TU

QU

AL IT

HR

MAT ER

CFT

SHIFT
PRO GR AM S

G EN ING ER INE

NP I

AL ION CE T RA EN PE ELL O C EX

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Practical roles and responsibilities:

Activity CFT Resource owner

Day to day work Holiday, overtime Appraisal Salary increases Process Improvements Department improvement Knowledge management System improvement Open cost Requisition

Coordinate, lead authorize estimate estimate drive tolerate tolerate tolerate countersign

support Register to the BBR, Provide substitute submit Assign, submit support Coordinate, lead manage lead Approve and sign it

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