MAERSK GLOBAL SERVICE CENTRE

Client Profile: Maersk Line is part of the A.P. Moller - Maersk Group, which has more than 110,000 employees in more than 134 countries around the world. Besides shipping and logistics, the A.P. Moller - Maersk Group is engaged in terminals. FACT SAP PROJECT: Focused on Maersk Logistics business, Liner Trade and Terminal , Trucking. Customized with Interfaces synchronizing with Idocs for Services mapped with BOM & Variant Configuration

v Handling L2 Support Globally ( supporting 134 countries -24/5 Shifts) v Handling incidents, Problem tickets, Change requests v Proving workarounds and permanent solutions & documentation v Interacting & training super users for error handling assignments v Coordinating with Business Process Experts for SAP Escalations, new developments. v Handling failed idocs analyzing guiding Monitoring team for further action reprocessing & retriggering v Handled issues related Master data issues v Handling Non SAP systems MORE,MODS,GCSS for Integration issues. v Guiding users for raising service for master changes and OMADA requests for new Customer master creation and extensions v Guiding the users for actions to be taken after incidents with solution details v Training the team members ,users and Super users v Coordinating with USERS,BPE,ATR,RTP,ABAP,SR,CR ,L1,MON,teams,

Handling the SD trouble tickets. Creating the change requests. Performing the transport (DEVQASPRD). Root cause analysis of major issues. Working with ABAP team on some critical issues. Performing the minor changes requested by client. Interacting with the end users to solve their issues.

Company 1 Data Migration using LSMW through Batch input, IDOC and transactions Responsible for creating LSMW load processes Troubleshooting of IDOCS Monitoring of IDOCS Supporting Technical consultants to resolve the issues Reporting status to Onsite on daily/weekly basis Testing of Data through HP Quality Centre. Unit Testing Integration Testing Regression Testing

Error Analysis Providing suggestion to onsite to resolve errors Technical Reconciliation

Company 2 Team member in a 7 member SDCS team and delivered enhancement releases every quarter successfully. Analyzed change requests & arrived with the exact solution to the business Handled issues pertaining to SDCS (sales & Distribution & Customer service) module through ticketing system. In this case of Support, responsibilities were included for analyzing the tickets, fixing the issues within SLAs. Worked in CCM (Customer complaints mangement) project on the SAP front by coordinating with the middleware team, ETL and OOD team. This project is related in sending all the customer, material master data and all the transactional data from sales to billing process to other interface system Seibel. Proactively worked on the tickets and able to resolve the issues with user satisfaction This project is related in sending all the customer, material master data and all the transactional data from sales to billing process to other interface system . Proactively worked on the tickets and able to resolve the issues with user satisfaction.