Venue: 1st Floor AHP Building (atas MAYBANK islamic) , Jalan Tun Mohd Fuad 3, Taman Tun Dr Ismail

Damansara. Opposite VADS bhd, Near 1 utama , Damansara Specialist hospital

1. Kenapa anda ingin kerja ini dan mengapa VADS perlu sewa anda? Why do you want this job and why should VADS hire you? Because i want experiance and knoledge and i like to work with celcom n i fast learner, and hard working 2. Di manakah anda melihat diri anda dalam 5 tahun? Where do you see yourself in 5 years I want continue my study in bachelor n after i get my bachelor i want get good job with big sallary Reponsible,

3. Apakah kelemahan dan kekuatan anda? What are your weaknesses and strengths? "Lack of me, I was a perfectionist, wants a perfect, sometimes it makes my job way ... blah .. blah .. blah ..., wants all the details and carefully before completing the task

4. Dari pengertian anda memberitahu kami apa yang anda tahu tentang kemahiran Khidmat pelanggan dan mengapa penting . From your understanding tell us what do you know about Customer service skills and why is it important?

Customer service actually covers the actions in a wider scope is necessary to ensure its implementation by the merchants. In general, customer service is the ability of the organization in delivering its products to customers. Most of the formal organization has their own Customer Charter, which promises a commitment to service quality in terms of the scope of products offered. In the context of business, customer service should be viewed from a more criticalangle. Here, the customer service is a dealer in the capabilities and commitment to complete delivery of products to meet the needs of its customers more than the levelthey expect, and it is held continuously and consistently. Perkhidmatan pelanggan sebenarnya merangkumi tindakan-tindakan dalam skop yang lebih luas adalah perlu untuk memastikan pelaksanaan oleh para pedagang.

Secara umum, perkhidmatan pelanggan ialah kebolehan organisasi dalam penyampaian produk kepada pelanggan. Kebanyakan organisasi formal mempunyai Piagam

Pelanggan masing-masing, yang menjanjikan komitmen kepada kualiti segi skop produk yang ditawarkan.

perkhidmatan

dari

Dalam konteks perniagaan, perkhidmatan pelanggan perlu dilihat dari criticalangle lebih. Di sini, perkhidmatan pelanggan adalah seorang peniaga dalam keupayaan dankomitmen untuk menyempurnakan penyampaian produk untuk memenuhi keperluan pelanggan lebih daripada levelthey juga mengharapkan, dan ia diadakan secara berterusan dan konsisten.

Overview VADS Berhad (VADS) is one of Malaysias leading Managed ICT Service provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today we are wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries. Our main activities are Value Added Services, IT Services and Business Process Outsourcing. We bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. We empower businesses with value-based innovative solutions and services by offering our expertise in what we do best that allows you to focus on what you do best your core business.

Gambaran keseluruhan

VADS Berhad (VADS) adalah salah satu terkemuka di Malaysia managed Service pembekal ICT. Setelah ditanam daripada usahasama antara IBM Global NetworkPerkhidmata n dan Telekom Malaysia Berhad (TM) pada tahun 1991, hari ini kita adalahmilik penuh anak syarikat TM; berkhidmat lebih daripada 500 sederhana dan perniagaan besar di seluruh industri.

Aktiviti

utama kami

adalah Nilai

Ditambah Perkhidmatan, Perkhidmatan membawa bersama-sama manusia,

IT dan Proses proses dan

Perniagaan Penyumberan

Luar. Kami

teknologi untuk membolehkan penggunaan yang lebih berkesan dan dinamik teknologi maklumat dan komunikasi. Kami memberi kuasa kepada perniagaan dengan

penyelesaian berasaskan nilai dan perkhidmatan yang inovatif dengan menawarkan kepakaran kita dalam apa yang kita lakukan yang terbaik yang membolehkan anda memberi tumpuan kepada apa yang kamu kerjakan terbaik - perniagaan teras anda.

History VADS was incorporated on 29 November 1990 and formed in 1991 as a joint venture between Telekom Malaysia Berhad (TM) and IBM Malaysia Sdn Bhd (IBM) to take advantage of the convergence of IT and Telecommunications Industry. The Company officially started operations the following year. Two other partners joined in the venture in 1993 and 1995, namely Permodalan Nasional Berhad (PNB) and The Employees Provident Fund (EPF) respectively. Its main activities are Managed Networks Services, Contact Centre Services (which has now evolved to Business Process Outsourcing) and Systems Integration Services. VADS was listed on the Second Board of Bursa Malaysia Securities Berhad (then Kuala Lumpur Stock Exchange) (Bursa Securities) on 7 August 2002 making it the first TM subsidiary to be listed. It was transferred to the Main Board of Bursa Securities on 10 March 2005. On 22 September 2008, TM, VADS holding company, proposed the privatisation of the Company via a selective capital reduction and repayment exercise under Section 64 of the Companies Act, 1965 (SCR). With the completion of the SCR on 12 February 2009, VADS became as wholly-owned subsidiary of TM. On 19 February 2009, VADS was officially delisted from the Official List of Bursa Securities. Sejarah VADS telah diperbadankan pada 29 November 1990 dan ditubuhkan pada tahun 1991sebagai satu usahasama antara Telekom Malaysia Berhad (TM) dan IBM Malaysia SdnBhd (IBM) untuk mengambil kesempatan daripada penumpuan IT dan IndustriTelekomunikasi. Syarikat secara rasmi mula beroperasi pada tahun berikutnya. Duarakan-rakan lain turut serta dalam usaha pada tahun 1993 dan 1995, iaitu Permodalan Nasional Berhad (PNB) dan Kumpulan Wang Simpanan Pekerja (KWSP) masing-masing. Aktiviti-aktiviti utamanya adalah Diuruskan Rangkaian Perkhidmatan, Hubungi Pusat (yang kini telah berkembang ke Business Process Outsourcing) dan Khidmat

Perkhidmatan

Integrasi Sistem.

VADS telah disenaraikan di Papan Kedua Bursa Malaysia Securities Berhad (Bursa Saham Kuala Lumpur) (Bursa Securities) pada 7 Ogos 2002 - menjadikannya anak

syarikat TM yang pertama untuk disenaraikan. Ia telah dipindahkan ke Papan Utama Bursa Securities pada 10 Mac 2005.

Pada 22 September 2008, TM, syarikat yang memegang VADS ', mencadangkan penswastaan Syarikat melalui pengurangan modal terpilih dan menjalankan

pembayaran balik di bawah Seksyen 64 Akta selesainya SCR pada penuh TM. Pada 12 Februari 2009,

Syarikat, 1965 VADS menjadi sebagai

(SCR). anak

Dengan syarikat milik Senarai

19 Februari 2009,

VADS rasmi dinyahsenaraikan daripada

Rasmi Bursa Securities.