TM SCHOOL BROADBAND TECHNICAL TRAINING

AGENDA

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SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

BASIC TROUBLESHOOTING DOS & DONTS

AWARENESS

FAQ

TM SCHOOL BROADBAND PACKAGE

Package

Bandwidth

Last Mile Technology

Installation & Internal Wiring

Anti Virus

Content Filtering

Hosting at 6 Data Centre

TM SBB 2

2 Mbps 10 Mbps

ADSL Fiber

TM SBB FTTS
TM SBB VSAT

Waive

All Gov PCs

All Users

Inclusive

1 Mbps

VSAT

SERVICES OFFERINGS

Bandwidth
1Mbps/128Kbps 2Mbps/512Kbps 10Mbps

Anti Virus
Anti Virus Kaspersky All Government PCs CD & Manual posted to all schools

Content Filtering
All TM SBB users Policies is based on standards set by MOE

Internet Gateways
4 Internet Gateways locations: Cyberjaya Johor Pulau Pinang Pahang

Hosting
EduWebTV, LMS dan SPS application hosting Hosted at 6 Data Centres nationwide

NETWORK ARCHITECTURE

AGENDA

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SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

BASIC TROUBLESHOOTING DOS & DONTS

AWARENESS

FAQ

TM SBB ECOSYSTEM

Hosting
AP

Lebar Jalur

Penapis Kandungan Pengguna Public

TM SBB

Pengguna

OS Komputer Pelayan Kabel Suis Browser Anti Virus

Router

Gerbang Internet 2 ISP

Skop Kerja KPM

Aplikasi & Perisian LAN WAN

Skop Kerja TM
Hosting Sekuriti Internet

LAN

IP at Computer : No changes DNS : 10.251.3.2 & 10.249.0.14 Kaspersky Anti Virus: Please refer to CD posted to schools on the manual and configuration http://www.schoolbroadband.com.my Content Filtering: No configuration needed at computer Cable & Switch: Cable :
UTP : not more than 100m Fiber : up to 5km to 10 km, depends on type of fiber

Switch:
Lag is factored by how many switches you daisy chain and what the distances are. Each switch has to in turn process traffic, so obviously get more hops and higher latencies. Rule of thumb : maximum is 4 switches

WAN

Router: Located at server room Connected to Core Switch Condition Required: Rack Sufficient ventilation to avoid router hang

CONTENT FILTERING

Using Websense Web Security Content filtering is deployed at TM School Broadband Internet gateways located at 4 locations:
Teruntum Komtar Johor Bharu Cyberjaya Each Data center have one dedicated Websense Manager server to manage its dedicated Web Filtering servers. Web filtering is done based on categories determined by Websense database. The database is regularly updated to include latest URL.

Baseline / Default Policy

Category ALLOW BLOCK Category ALLOW BLOCK

Abortion Advocacy
Adult Material Adult Content Lingerie & Swimsuit Nudity Sex

Education
Entertainment

MP3
Gambling

Games
Government Military Political Groups Health Illegal/ Questionable Information Technology Computer Security Hacking Proxy Avoidance Systems

Activitist/ Advocacy Groups

Bandwidth PG Internet Radio & TV Internet Telephony P2P File Sharing Personal Network Storage, Backup

Streaming
Business & Economy Drugs

Baseline / Default Policy (Continue)

Category Internet Communications General Email Text & Media Messaging Web Chat Job Search ALLOW BLOCK Category ALLOW BLOCK

Shopping
Social Organizations Society & Lifestyle Alcohol & Tobacco Gay & Lesbian Issues Personal Websites Personal Dating Social Networking & Personal Site Sports Tasteless Travel

Militancy/ Extremist Miscellaneous

File Download Servers News & Media Productivity PG Advertisement Freeware & Software Download Instant Messaging Racism/ Hate Religion Security Bot networks

Malicious Websites Keyloggers

Phishing & Others Frauds Spyware

Vehicles
Violence

Weapons

CONTENT FILTERING SERVER LOCATION

PNG MIS : 600Mbps

CBJ MIS: 100Mbps

TRM MIS : 1Gbps

JBR MIS : 700Mbps

4 facilities strategically located nationwide Central Data Center : Cyberjaya

SAMPLE BLOCK PAGE

1-800-22-77-22

Sample Report : Top Categories by Hits Date Range: 6/1/2011 - 6/30/2011

Sample Report : Top Categories by Blocked Internet Access Date Range: 6/1/2011 - 6/30/2011

AGENDA

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SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

BASIC TROUBLESHOOTING

DOS & DONTS

AWARENESS

FAQ

TM SCHOOL BROADBAND ADSL MODEMS

ZYXEL Wireless Modem ( TM6841G)

Innacom W3400V Wireless Modem

ADSL Modem (Dlink)

ADSL Modem (ZyXEL)

ADSL Modem (Innacom)

ADSL BASIC TROUBLESHOOTING

Problem PC cannot access the Internet

PCs cannot display web pages on the Internet.

Troubleshooting Suggestion Use the ping utility to check whether your PC can communicate with ADSL Router LAN IP address. If it cannot, check the Ethernet cabling, and check the LED status. Check the gateway IP Address on the computer is a valid IP address, if it is not, correct the address. Verify with GITN the DNS server specified for the PC is valid. Verify that the DNS server specified on the PCs is correct. You can use the ping utility to test connectivity.

ADSL BASIC TROUBLESHOOTING

Problem Power LED does not illuminate after product is turned on

Troubleshooting Suggestion End-user must verify that they are using the AC adapter provided with the device. It must securely connect to ADSL Router and a wall socket/power strip. DSL LED does not illuminate Make sure to use a standard telephone line after phone cable is (provided with the device). Make sure you attached had correctly connected the device. Wait 30 seconds to allow ADSL Router to negotiate a connection with ADSL service provider. Ethernet LED does not End-user must verify that the Ethernet cable is illuminate after Ethernet cable securely connected to the hub/PC and to is attached. ADSL Router. Make sure the PC/hub is turned ON. End-user must verify that they are using a straight-through cable to connect to the uplink port of a hub/switch or using a straight-through cable to connect to a computer.

VSAT OUTDOOR SETUP

Outdoor Unit (ODU)

Antenna

LNB/SSPA
DC - AC Converter Solar Panel

Tx - Rx Unit

Inter Facility Link (max. 100m)

VSAT EQUIPMENT

VSAT IDU* (Front)

Antenna (Outdoor Unit)

VSAT IDU* (Rear)

VSAT BASIC TROUBLESHOOTING

Problem PC cannot access the Internet

Troubleshooting Suggestion Use the ping utility to check whether your PC can communicate with the IDU router LAN IP address. If it cannot, check the Ethernet cabling, and check the LED status. Check the gateway IP Address on the computer is a valid IP address, if it is not, correct the address. Verify the DNS server specified for the PC is valid. Verify that the DNS server specified on the PCs is correct. You can use the ping utility to test connectivity.

PCs cannot display web pages on the Internet. Note:

LAN or Gateway IP Address is an IP Address belonging to the IDU Router. DNS IP Addresses are 10.251.3.2 and 10.249.0.14.

VSAT BASIC TROUBLESHOOTING

VSAT INDOOR UNIT

Firstly, when the idus power source is on - all four LEDs (PWR, ALM, ODU, and SAT) will be turned ON for approximately 3 to 5 seconds indicating poweron for POST test. After 3 to 5 seconds, the PWR and ODU LED should stay ON and SAT LED will then starts blinking slowly indicating receive of outbound carrier. After 5 to 10 seconds, the SAT LED will be blinking quickly indicating inbound synchronization in progress and stays ON and GREEN during operational. (Refer to the diagram) During normal operation, the PWR (power), ODU, and SAT LED should stay ON. If for some reason either one of these LED is not ON or blinking, please refer to Link Star trouble shooting guide (refer to the diagram).

NIC CONFIGURATION

Set the properties of the Internet Protocol (TCP/IP) Change the IP address and DNS server addresses IP address Subnet mask : 10.121.194.2 : 255.255.255.192 (fixed)
OR 255.255.255.0 (for Full Class C/250 IP) Default gateway Preferred DNS server Alternate DNS server : 10.121.194.1 : 10.251.3.2 (fixed) : 10.249.0.14 (fixed)

Domain Name Server (DNS) - The Domain Name System (DNS) is a distributed Internet directory service. DNS is used mostly to translate between domain names and IP addresses, and to control Internet email delivery. Most Internet services rely on DNS to work, and if DNS fails, web sites cannot be located and email delivery stalls.

Internet Protocol Configuration (Microsoft XP)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network Connection

STEP 3: Click Local Area Connection

STEP 4: Click Properties and Internet Protocol (TCP/IP)

STEP 5: Click Use The Following IP Address

EXAMPLE Insert : 1. IP address : 10.131.224.2 - 10.131.224.62 (60 PC) 2. Subnet mask : 255.255.255.192 3. Default gateway : 10.131.224.1 4. Preferred DNS server : 10.251.3.2 5. Alternate DNS server : 10.249.0.14 STEP 6: Click OK STEP 7: Click Internet Explorer/Browser

Snap Shot Internet Protocol Properties

10.249.0.14

Internet Protocol Configuration (Microsoft 98)

STEP 1: Click Start Menu and Control Panel

STEP 2: Click Network

STEP 3: Click TCP/IP (Network Card Name)

Note: Dont Choose TCP/IP for Dail Up

STEP 4: Click Specify An IP Address

Note: Insert IP address and Subnet Mask

STEP 5: Click Sheet Gateway

Note: Insert New gateway

STEP 6: Click Sheet DNS Configuration and Click Enable DNS

10.249.0.14

Note: Preferred DNS - 10.251.3.2, Alternate DNS - 10.249.0.14

STEP 7: Click Ok and Computer will restart

STEP 8: Click Internet Explorer/Browser

02/27/06

BASIC TROUBLESHOOTING

What should you do when you see this page ?

02/27/06

Do not panic and please follow this checklist.

Ensure the Router is ON. UTP cable is tightly connected to the Modem/IDU and PC. Telephone line is connected to the Modem/IDU Correct IP address, default getaway and DNS IP addresses inserted.

Next are the easy step by step procedures for basic troubleshooting

Note: Same method can be used for Win 98

02/27/06

Step 1: Click START and move the cursor to RUN

Step 2: Type command and Command prompt (black screen) will appear

Step 3: Check your IP

Type ipconfig Example, IP of PC is 10.39.155.2

Step 3: PING Command 1) The purposes for ping command are: - Verify hardware connection - Test IP Network connectivity

2) For TM SBB, 2 steps of ping test need to be conducted:

a) Ping ADSL Modem/VSAT IDU IP (Default Gateway IP Address)

Purpose : To check Modem connection Example : ping 10.185.198.129 Refer Figure 1 b) Ping DNS IP addresses Purpose : To check Internet browsing Example : ping 10.251.3.2 Refer Figure 2

Figure 1

Figure 2

Note:
If ping test fails, request timed out will appear. It means connection is not established. Please call TM SBB Helpdesk for assistance

AGENDA

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SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

BASIC TROUBLESHOOTING

DOS & DONTS

FAQ

ADSL DOS & DONTS

DOS
The power on the Modem shall be ON 24 hours. Air vents must have free access to the room ambient air for cooling. Maximum ambient temperature is 40o C.

Please report any faulty to SBB Helpdesk

DONTS
Do not unplug any cables from the ADSL Modem.

Do not expose the ADSL Modem to direct sunlight. Do not put any hot devices close to the ADSL Modem as it may degrade or cause damage to it.
Do not place the ADSL Modem on an unstable stand or table. The ADSL Modem may drop and become damaged. Do not put any heavy object on top of the ADSL Modem.

DONTS
Do not disconnect power cable from ADSL Modem.
Do not expose ADSL Modem to rain or moisture. Do not spills liquid on or near the ADSL Modem. Use a soft, dry cloth for cleaning Do not open the cover of the ADSL Modem. Do not press the reset button (small hole) at the back of the ADSL Modem.

AGENDA

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SCHOOL BROADBAND PACKAGE

TM SCHOOL BROADBAND ECOSYSTEM

BASIC TROUBLESHOOTING

ADSL DOS & DONTS

AWARENESS

FAQ

AWARENESS
Equipment placement

Please place equipment properly inside the rack provided at the

server room. Virus Attack

Please do not open any e-mail or download any attachment from

unknown source. Ethical Usage

Please browse the Internet wisely and ethically. Please do not open any unauthorized websites.

CORRECT WAY TO TAKE BANDWIDTH MEASUREMENT

HELPDESK

FAQ