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Section 1: Sec One (1 to 10) Details: Enterprise-wide Deployment QUESTION: 1 SWOT is an acronym for: A. strengths, weaknesses, opportunities, threats B. statistics with out tables C. sensory Weibull ordinal tools D. success wields optimal teams E. none of the above

Answer: C

QUESTION: 3 The leader in the quality movement who recommended that organizations eliminate numerical quotas for the work force and numerical goals for management.: A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi

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A. $130,000 B. $520,000 C. $154,000 D. ($168,000) E. none of the above

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QUESTION: 2 Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25 Outcome B shows a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of $40,000 and has a probability of 0.10 Outcome D shows a profit of $100,000 and has a probability of 0.25

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Answer: A

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F. none of the above Answer: F QUESTION: 4 The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above Answer: D

Answer: E QUESTION: 6 The support for an important quality initiative was lacking in congress until Reagans Secretary of Commerce was killed in a horse back riding accident in 1987. That initiative was: A. assigning National Institute for Standards and Technology (NIST) quality oversight duties

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A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above

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QUESTION: 5 The quality leader most associated with the concept of robustness:

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B. consensus of the House proclamation for Demings 14 points C. changing National Bureau of Standards to NIST. D. authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards. E. none of the above. Answer: E QUESTION: 7 A quality leader who did extensive work with Japanese industry is: A. Juran B. Ishikawa C. Deming D. Ohno E. Taguchi F. all of the above G. none of the above Answer: F

A. rapidly, slower B. downstream, upstream C. evenly, digitally D. sooner, later E. to the customer, from the supplier F. none of the above Answer: B QUESTION: 9

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QUESTION: 8 In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________.

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Causes in a cause and effect diagram often include management, measurement systems, mother nature and the four standard causes: A. man, material, methods, machines B. man, manufacturing, methods, material C. marketing, methods, material, machines D. man, material, millennium, machines E. none of the above Answer: A

QUESTION: 11 George is an employee of Black, Inc. John is Georges internal customer. Which statement is true? A. John is employed by Black, Inc. B. John is employed by another company that supplies material to Black, Inc. C. John is employed by a company that purchases material from black, Inc. D. John is employed by another company that has a fiduciary agreement with Black, Inc. E. John is employed by another company as an internal auditor.

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Section 2: Sec Two (11 to 19) Details: Business Process Management

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Answer: D

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A. the team that has had the most impact on the bottom line. B. the person who has coordinated teams most effectively C. the individual who has outpaced all others in six sigma knowledge D. none of the above

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QUESTION: 10 The word champion in the context of Six Sigma projects refers to:

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Answer: A QUESTION: 12. A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by: A. seeking ideas for improvement from all stakeholders B. researching cycle times for similar processes within the organization C. obtaining accurate cycle times for the process as it currently runs D. benchmarking similar processes outside the organization Answer: C QUESTION: 13 Customer segmentation refers to:

Answer: B

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QUESTION: 14. This is an example of part of a:

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A. dividing a particular customer into parts that are more easily understood B. grouping customers by one or more criteria C. maintaining secure customer listings to minimize communication among them D. eliminating or cutting off customers with poor credit history

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Answer: A

QUESTION: 15 Customer requirement #3 has a ______________ relationship with technical feature #3.

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A. QFD Matrix B. Activity Network Diagram C. Interrelationship Diagram D. Affinity Diagram

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QUESTION: 16 There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPU = A. 87 328 B. 87 (328 14) C. 14 87 D. 87 14 E. 328 87 F. 87 1,000,000 (14 328)

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A. strong B. moderate C. weak

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Answer: A QUESTION: 17. There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =: A. 87 328 B. 87 (328 14) C. 14 87 D. 87 14 1,000,000 E. 328 87 F. 87 1,000,000 (14 328) Answer: F

Answer: C

QUESTION: 19. If DPU = 0.022, the RTU is approximately: A. 0.022 B. 0.078 C. 0.0022 D. 0.98 E. 0.098 F. 0.0098 Answer: D

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A. 1,000,000 2500 3 B. 2500 1,000,000 3 C. 3 2500 1,000,000 D. 3 2500 1,000,000

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QUESTION: 18 A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate of ink splotches in PPM is:

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Section 3: Sec Three (20 to 30) Details: Project Management QUESTION: 20 A project activity not on the critical path has required 20% longer than the time originally allocated. The project team should: A. inform all concerned that the entire project will be delayed by 20% B. inform all concerned that the entire project will be delayed but by less than 20% C. study the effect this will have on other activities because the project may still be on schedule

A. III and IV B. IV and V C. II and III D. I and II Answer: D

QUESTION: 22 A team studies a coil steel banding process and makes five changes resulting in productivity improvements of 2%, 2.8%, 2.4%, 2% and 3% respectively. These improvements are best described by which approach to problem solving?

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QUESTION: 21 After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are: I. nominal group technique II. multivoting III. cause and effect diagram IV. activity network diagram V. matrix diagrams

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A. 5S B. Poka yoke C. Kaizen D. PDCA E. Re-engineering Answer: C QUESTION: 23 The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving? A. 5S B. Poka yoke C. Kaizen D. PDCA E. Re-engineering Answer: A

QUESTION: 24 A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isnt inside. This improvement is best described by which approach to problem solving? A. 5S B. Poka yoke C. Kaizen D. PDCA E. Re-engineering

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Answer: B QUESTION: 25 A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that fans out using the power outage as the handle of the fan. These improvements are best described by which approach to problem solving? A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix G. Activity network diagram Answer: C

A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix G. Activity network diagram Answer: A

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QUESTION: 26 A teams goal is to improve information flow in a payroll function. They make thirty-three Post-It notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns. This grouping process is best described by which approach to problem solving?

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QUESTION: 27. The team in the above problem draws arrows from Post-It notes that are causes to notes that are the effects of these causes. This step is best described by which approach to problem solving? A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix G. Activity network diagram Answer: B

A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix G. Activity network diagram Answer: D QUESTION: 29

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QUESTION: 28 A team working with a plant relocation is tasked with designing a process for moving 180 pieces of equipment. Incoming orders may need to be filled during the move at either the old site or the new one. Transportation equipment availability is uncertain. Construction schedules at the new site is very weather dependent. The team designs a chart that attempts to cover these and other contingencies with appropriate measures dealing with each. The tool best fitted for this task is:

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A management team lists nine goals across the top of a rectangle and 15 activity initiatives along the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle is placed in the box where that activitys row intersects the goals column. If the activitys support is very strong a bulls eye is placed in the box and if the support is weak a triangle is used. This best describes which problem solving tool?

QUESTION: 30 The management team in the above problem assigns each goal a numerical value designating its importance. The bulls eyes, circles and triangles are replaced by the values 3, 2 and 1 respectively. Entries are made in each box by multiplying the 3, 2 or 1 by the goal value. The importance of each activity is calculated by adding the entries in its row.

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Answer: E

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A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix G. Activity network diagram

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A. straying from the intended path B. trying to solve unrelated problems C. having difficulty in collecting baseline data D. suffering morale problems E. all the above F. none of the above Answer: E QUESTION: 32

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QUESTION: 31 A project that lacks a clear definition of its scope and boundaries runs the risk of:

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Section 4: Sec Four (31 to 33) Details: Six Sigma Improvement Methodology and ToolsDefine

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A. Affinity diagram B. Inter-relationship digraph C. Tree diagram D. Process decision program chart E. Matrix diagram F. Prioritization matrix

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The primary metric for a project is reduced cost for process A.A consequential metric could be: A. reduced cycle time B. reduced scrap rate C. reduced set-up time D. all the above E. none of the above Answer: D

QUESTION: 34 According to the Central Limit Theorem: A. the median and the mean have the same value in a symmetric distribution B. the mode of a normal distribution is also the mean C. the mean of an exponential distribution is smaller than the median D. the mean, median and mode of a normal distribution all have the same value E. none of the above

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Section 5: Sec Five (34 to 63) Details: Six Sigma Improvement Methodology and ToolsMeasure

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A. current maintenance costs B. current selling price for the products or services output by process A C. current suggestions from stakeholders of process A D. all the above E. none of the above

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QUESTION: 33 The primary metric for a project is reduced cost for process A. Baseline data might include:

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Answer: E QUESTION: 35 The term expected value is closest to the term: A. median B. probabilistic model C. mean D. Markov value E. regressive value Answer: C QUESTION: 36 A random sample is selected from a population of measurements. The mean of the sample is not equal to the mean of the population. This is due to: A. Type I error B. Type II error C. sampling error D. the population is not normal E. measurements were not exact Answer: C

QUESTION: 37 A population of size 1,000,000 has mean 42 and standard deviation 6. Sixty random samples, each of size 15 are selected. According to the Central Limit Theorem the distribution of the sixty sample means has a mean of approximately: A. 42 B. 42/6 C. 42/15 D. 42/ 15 E. none of the above

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Answer: A QUESTION: 38 A population of size 1,000,000 has mean 42 and standard deviation 6. Sixty random samples, each of size 15 are selected. According to the Central Limit Theorem the distribution of the sixty sample means has a standard deviation of approximately: A. 6 B. 6/42 C. 6/15 D. 6/ 15 E. none of the above Answer: D

Answer: C

QUESTION: 40 Deming called the technique of studying a sample to gain understanding of the distribution of a population an enumerative study. His main objection to these studies was: A. they are too difficult to perform correctly B. they require extensive use of computers C. they assume a stable distribution D. random samples are expensive to obtain

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A. item, value B. value, statistic C. statistic, parameter D. parameter, value E. parameter, statistic

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QUESTION: 39 A ____ from a sample is used to estimate a population _____. The two words that best fill these blanks are:

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E. these studies have a high probability of Type II error Answer: C QUESTION: 41 If the probability that an event will occur is 0.83, then the probability that the event will not occur is: A. 0.17 B. 0.07 C. 0.6889 D. 1.20 E. 83% Answer: A

Answer: D QUESTION: 43 If the probability that event A occurs is .51, the probability that event B occurs is .64 and events A and B are statistically independent then: A. A and B are mutually exclusive B. the probability that both A and B occur is 0.3264 C. A and B cant both occur D. the probability that A occurs is 1-(probability that B occurs) E. A and B have different standard deviations

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A. events A and B are complementary B. events A and B are mutually exclusive C. events A and B are supplementary D. events A and B are not mutually exclusive E. events A and B are statistically independent

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QUESTION: 42 If the probability that event A occurs is 0.51, the probability that event B occurs is 0.64 and that probability that both A and B occur is 0.23 then:

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Answer: B QUESTION: 44 A population is bimodal. One hundred samples of size 30 are randomly collected and the 100 sample means are calculated. The distribution of these sample means is: A. bimodal B. approximately exponential C. approximately Poisson D. approximately normal E. approximately uniform Answer: D

Answer: E QUESTION: 46 An automatic gaging system is to be installed in a process. The gage will insert data values into a data base from which machine adjustments will be made automatically. A critical factor in specifying the equipment is: A. communication link between gage and computer B. compatibility of software in the gage and in the computer C. adequate manual over-rides

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A. 5.77 B. 2.40 C. 1.05 D. 0.44 E. 0.19

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QUESTION: 45 A population is bimodal with a variance of 5.77. One hundred samples of size 30 are randomly collected and the 100 sample means are calculated. The standard deviation of these sample means is approximately:

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D. all of the above Answer: D QUESTION: 47 The median is a better choice than the mean for a measure of central tendency if the data: A. is bimodal B. often has outliers C. is normally distributed D. is exponentially distributed Answer: B

Answer: D

QUESTION: 49 A team wants a technique for improving consistency of assembly operations. They should use: A. written and diagrammed work instructions B. flow charts and process maps C. cause and effect diagrams D. Pareto chart E. relationship matrix

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A. written and diagrammed work instructions B. flow charts and process maps C. cause and effect diagrams D. Pareto chart E. relationship matrix

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QUESTION: 48 A team wants a technique for determining and displaying priorities based on frequency of various defect types. They should use:

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