CMM Level 5
Issue : July 2006
From the Editor’s Desk
Dear Colleagues,
Our Blossoms not only speaks
but also listens. In response to
your suggestions we have added
new content to make our
newsletter more informative.
In order to ensure that Blossoms
meets your diverse needs, in
this edition we have dedicated
a page for the departments
“Our Page” to experiment and
exhibit the latent talent and
creativity of the team members.
The editorial committee
feels happy in welcoming
Mr. Sathyamoorthy as a member
of the editorial team.
Please provide your inputs for
the continuous improvement of
Blossoms and to make it more
fascinating.
- Editorial Committee
Editorial Committee
Mullai Manavalan
Rangachary M C
Sathyamoorthy J
Editorial Coordinators
Arun Srinivasan R
Arvind Murari
Ayyappa Reddy
Balaji D
Dhanasekar V T
Geetha Mohandass
Gaurav Gupta
Krishna Kumar K
Satish Natarajan
Thomas Komban
Venkatesh M R
Articles and feedback for the
newsletter are welcome.
Please mail your inputs to
blossoms@htcindia.com
“Challenges are what make life interesting; overcoming them is what makes life meaningful” - Joshua J.Marine
The Quarterly Newsletter of HTC Global Services
Bouquet 3, Blossom 2
Director’s Message - Chary Mudumby
Dear Colleagues,
The business expansion and the growth we are experiencing and the potential
necessitate us to progress to the next level of organizational thinking. Our individual
departments’, projects’ or tasks’ objectives need to seamlessly merge and aid
towards achieving the organizational goals. Every activity of ours must work
towards achieving this objective. Each one of us needs to introspect as to what
one has done towards this. We must be mindful of the walls that we might be
building between ourselves which would put a bar to our individual and the
organizational advancement. The need of the day is to align ourselves with the
organizational goals and grow thereby.
Management Article - Rangachary M C, HP
How to influence people?
Influencing people is at the heart of
leadership and individual effectiveness.
Be it with your superior, peers, or
sub-ordinates, there is a felt need to
communicate and influence them to
achieve results and make things happen.
Here are a few tips:
Illustration: Yashwanthan K T
Principle I l Realize that your superior is just as
l Peoplepay attention to you if they believe “human” as you are. Focus more on how
your idea helps than just judging them.
you have something important to tell
them. l Treat others with courtesy during
l While presenting your ideas realize that discussions, as you would like to be
it is your responsibility to sell and treated by them.
their responsibility to buy. l Don’t go with matters of trivia. Go with
l Do a good homework before presenting matters of real concern with alternate
an idea. Look into the pros and cons. solutions including their viewpoints.
Have an analysis of the idea before Principle III
challenging the existing process or l Prepare ground for a win-win situation.
system it carries and its impact in the
l Convert your arguments into constructive
short and long run.
discussions.
l Focus on contributing to a larger good
l Make a positive difference. Don’t just try
and not merely on your individual
objectives. to “win” and “always be right”.
l Don’t try to overkill if there is an
l Make them feel that you answer their
silent question “what is in it for argument or discussion. Allow the other
man an honorable retreat.
me ?” (WIIFM).
l Support the final decisions of the team
Principle II
even if your point is not finding a place
l People buy for their own reasons not in it.
for your or mine. People do not want l Focuson the future and let go the past.
to be sold; they want to buy.
Whiners lose credibility.
l Present a cost benefit analysis of your
Strongly believe that it is not mere
ideas. Don’t just sell benefits only.
telling but selling of an idea that
l Don’t reject outright your superior’s makes a difference. Create a win-win
viewpoint. Listen with empathy. situation to make things happen.
Techies Corner - Gaurav Gupta, Projects

PCtvt – PC, TV, Video, Telephone

“To conquer the digital divide and empower the poor and
illiterate to benefit from the IT revolution”
Multilingual
PCtvt is a low cost, sophisticated mix of computer hardware Chat

and software that offers functionalities of TV, Video,

Info
Telephone, and other media. The main features of PCtvt WiFi
Services
are entertainment using open source applications and low
cost access to information technology. The successful
implementation of the PCtvt project would greatly improve
Video
education of the underprivileged and the ability to connect Television Phone
to all parts of the world through email, voice messages,
and video conferencing. The device will be robust and
extremely user friendly such that any user who can operate
a TV can operate PCtvt. News and
Video Mail Virtual Dharshan
The desired goal of this experiment is to understand and
Illustration: Sethuraman.P
create an information appliance that provides compelling value the experts at the agricultural universities or other
proposition to an illiterate in a village in India or in countries institutions. Within a predefined period of time, the
with a per capita income of less than $2000. The operator will have a solution to the problem.
availability, accessibility, and affordability of the new information
Cricket Highlights: One of the widely watched and
appliance are essential to entice a villager to buy it rather
embraced games in India is Cricket. Using the Personal
than a TV. Projected technological advances offer us the
Video Recorder (PVR) application of PCtvt, users can record
opportunity to create such a device, a PCtvt, at an affordable
the highlights of a game. This application empowers the
cost.
users to watch the recorded game at their leisure.
Applications of PCtvt: Full View Similarly, important news clippings can be recorded and
Tele-Medicine: Enabling and providing healthcare to remote played back.
and under-served populations using PCtvt is the prime Virtual Darshan: Darshan, or "seeing," is the main way of
objective. The doctor’s address details will be stored on the connecting with the divine realms in any religion. This
identity USB memory stick of the rural user. Whenever the divine visual contact now occurs through the Virtual
rural user is sick and wants medical attention, the patient Darshan application, which streams sacred video from
will dial the doctor (PCtvts will be provided to doctors) using world-renowned holy places. Attempts to recreate India's
the Video Conferencing application of PCtvt. If the doctor sacred geography in cyberspace will allow devotees to go
responds, then the doctor will check symptoms and on pilgrimage from their PCtvts.
prescribe the required medication.
Other Applications:
Expert Advice: Every village will have one coordinating
1. Movie Server 2. News Server 3. Music Server
operator. The farmers will explain their problems to the
operator. The operator will get in touch (using PCtvt) with

Zoom-in Chennai - Velupillai, Testing

Dakshin Chitra is a heritage centre next to MGM Dizzee World along the East Coast Road.
Here one can find the traditional South Indian houses of different styles. The entire place is
divided into four different sections, one for each southern state. Tamil Nadu and Kerala
style houses account for about 80% of the houses with the rest being shared
by the other two states Karnataka and Andhrapradesh. These houses have
been aesthetically re-created using the original materials. It is said that the parts
of the original houses were dismantled from their places and reconstructed here.
The people of Dakshin Chitra organise craft workshops, sell handicrafts, and
conduct cultural trips to the southern states. A puppet show is performed on all weekends, once every hour starting
from 11 a.m. It is only of 10 minutes duration but the puppeteer is immensely talented. On your way back to
Chennai, you can visit Muttukadu and enjoy a boat ride.
Access: By road from Chennai 30 kms (Located on the East Cost Road).
Entrance Fee: Rs. 50/-.
Lunch (Indian Meals): Rs. 80/- . Dosa, chapatti, cool drinks, and ice creams are available during lunchtime.

“I’ve always thought anyone can make money, making life worth living, that’s the real test.” – Robert Fulghum
Our Page Testing Department
Sharpen Your Axe - Ramalingam. S

A woodcutter felt that he had to earn more.

The first day, the woodcutter fell 15 trees.
"Congratulations", the boss said and paid him well. The next day the woodcutter tried harder,
but could only bring 10 trees. He became panicky.
"I must be losing my strength", the woodcutter thought. He went to the boss and apologized,
saying that he could not understand what was wrong.
Illustration: Yashwanthan K T "When was the last time you sharpened your axe ?" the boss asked.
"Sharpen? I had no time to sharpen my axe. I have been very busy trying to cut trees”.
Most of us NEVER update our skills. We think that whatever we have learned is very much enough. But good is not good
when better is expected. Sharpening our skills from time to time is the key to success.

Heritage Trip - Praveen Kumar .D In Lighter Vein... - Jagan Babu

A few days back a team of five testers Patient: I always see spots
went on a trip to South India. Much like before my eyes.
blind men describing an elephant, each of Doctor: Didn't the new
us had our own percept of the trip. First, glasses help?
we reached a place called Thiruvakkarai
Patient: Sure, now I see
and visited a temple built by the Chola
the spots much clearer.
kings in the 10th Century AD. In the same
Fossil Stones Illustration: Sethuraman.P
place we saw fossil
stones - trees exposed to weather for millions of A man and his wife were arguing about
years - in a site maintained by the Geological Survey their family members.
of India. Later, we visited Gangaikonda Cholapuram "It's just not right", the wife said.
and Darasuram temples and the Tanjore Big Temple "You don't like anybody in my family!"
among many other temples on our way to "That's not true," replied the husband.
Kumbakonam and Tanjore.
"I like your mother-in-law much better than
We savour the trip one of the most treasured, my mother-in-law."
as it has stirred our quest to see, learn, and inherit
the rich cultural heritage of the Chola kings. The
Gangaikonda Cholapuram
magnificent sites stand as living examples of sculptural Teacher: What happened in 1869?
grandeur highlighting the technical expertise and project management Ram: Gandhiji was born.
capabilities of our ancestors. Each temple must have easily consumed 10,000 Teacher: What happened in 1873?
man-years of work and the Cholas have built nearly 600 such temples
Ram: Gandhiji was four years old.
in every village of their kingdom.
We all returned home after concluding individually and in unison
that it was indeed a heritage trip.

Pedallers - Kumaran. K

City people with sedentary work culture need to keep both fuel costs and their growing bellies
under control. The automated bikes could provide them some succor.
Avon Cycles has launched a battery-operated version recently, offering a clean, hassle-free
personal mobility solution to the urban youngster.
The bike weighs around 46 kg, can run at 23 km/h, and can run 40 kilometers in one charge.
When the battery is off, it can be pedaled. To top it all, it saves you the bother of getting a
driving license or registration plates.
Any city with small distances and dedicated cycle tracks, is an ideal place for promotion of
Illustration: Yashwanthan K T
this eco-friendly option.

"We should be taught not to wait for inspiration to start a thing. Action always generates inspiration.
Inspiration seldom generates action." – Frank Tibolt
 This Quarter in Pics
Word Sudoku 3 Letters ETNA
CLAP
The words required for this puzzle are listed in length LAY
order. Use them only once to fit the interlocking words MAC 5 Letters
into the puzzle. SET BEADS
ANT BLADE
Some words are filled to get you started.
LEI PACED
EGG ARBOR
DAB RABBI
SPA GLEBE
Learning by doing
ODE LAITY
ZED ROILS
BBC DOONA
MES YEANS
LEA COCOA
ROB ADDER
4 Letters BERNE
ROBE PROBE
“A day off” - onsite TABBY
BEND
LACE LEGAL
R
ELAN IGLOO
D O O N A ABLE ILIAD
ARAB GAINS
B

Setting the racquets on fire...
Encountering a drastic
positive work culture is
the most pleasant and
unexpected surprise for
me in HTC. Rising
up to the daily challenges and striving
to complete projects in time seem to be
the way of life in the BPO division.
The dedicated and hardworking
teams handle the ever-changing work
demands with great aplomb. Hardly
2 years with HTC, but I have already
reached the right conclusion that
reaching for the stars is just a child's
play. Friendliness and cooperation
seem to be the order of the day in
HTC. Million thanks to such a
wonderful team of dedicated workers.
- N. Krishnakumar, ITES
Wedding Bells
Svetline weds Lovson Raj S on April 21, 2006
Bincy weds Johnson Baby on April 27, 2006
Radha K weds T Uday kumar on April 30, 2006
Dhanalakshmi N weds Sureshkumar J on May 1, 2006
Selva Karthiyayini weds Balamurugan on May 1, 2006
Shaktimayee weds Sujeet Kumar Tripathy on May 8, 2006
Vasanthi weds Jai Shankar Lal P J on May 11, 2006
C Haritha weds P Srinivasa Reddy on May 15, 2006
Padmavathi R weds Mahesh J on May 29, 2006
Mahalakshmi S weds Madhava Prasad K N on June 1, 2006
Arasee AR.C weds Pon.Anbarasu on June 6, 2006
K Hemalatha weds S Sathish Kumar on June 7, 2006
Niveditha M weds Karthikeyan S on June 8, 2006
Gajalakshmi L weds Rajagopal V on June 8, 2006
Uma weds Shivasubramaniam K on June 28, 2006
Buds
Arockia Rovane blessed with a baby girl Janet on April 15, 2006
Giridhar Bolla blessed with a baby boy on May 1, 2006
Veneza blessed with a baby boy Noah Inniyan on May 4, 2006

HTC Global Services

SDF II, Phase II, MEPZ, Tambaram, Chennai - 600 045. India Phone: (044) 2262 3522 Fax: (044) 2262 7713

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