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Riordan Manufacturing, Incorporated Business Systems and Subsystems BSA/310 Business Systems University of Phoenix February 7, 2011

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Riordan Manufacturing, Incorporated Riordan Manufacturing, Incorporated captured a number of business systems and subsystems employs these systems to enhance a company's productivity and profitability. Indicates, any acquirements that the business systems and subsystems at Riordan Manufacturing, Incorporated. Simultaneously, including the following; Mission Statement, Finance and Accounting, Sales and Marketing, Human Resources, and Operations. Mission Statement Riordan Manufacturing, Incorporated mission statement mentions customer satisfaction, and leading the industry in R&D, and maintaining a team-orientated environment. The company shows exceptional performance in R&D areas, but fails in sustaining teamorientate environment. Resulting in two employees found and reported control issues, brought to the attention to the supervisor. The supervisor report to upper management on two occasions January 6th and March 9th though upper management refuse to adhere these issues. On March 12th the supervisor perceived in proper channels of command no investigation preformed, and resulting a reprimand for the supervisor. The negative respondence affects customers of Riordan Manufacturing, Incorporated, for instance on December 3rd press release started calling defective stents. After reviewing the mission statement, personally, Riordan Manufacturing, Incorporated is not abiding by the mission statement. Service Request SR-rm-012 Riordan Manufacturing, Incorporated was establish by Dr. Riordan, professor of chemistry Dr. Riordan acquire an affirmative patents with processing polymers plastics substrates. Earlier in 1991 organizing and prevailing in Riordan Plastics, Inc., distinguishing these benefits into commercial power and economic within appertain in patents (Apollo Group at

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University of Phoenix, 2006). Subsequently, objective in research and development reassuring that previous patents bestowed had license. Though endeavored into capital investments; by 1992 Dr. Riordan purchases a fan manufacturing company in Pontiac, Michigan. Dr. Riordan than alternated the name to Riordan Manufacturing, Incorporated (University of Phoenix). Riordan Manufacturing, Incorporated amplifies its operations 1993 in Albany, Georgia, and Pontiac, Michigan, producing plastic beverage bottles. Though preceding these locations, recently broaden Riordan Manufacture, Inc. in 2000 globally. Departing from the United States and relocating the entirety Riordan Manufacture, Incorporated to Hangzhou, China with the exception Pontiac, Michigan where this resides a retooling manufacture for customized plastic parts (University of phoenix, 2004). Though, Riordan Manufacture, Incorporated employs 550 employees throughout the entirety of the company, Riordan Manufacture, Inc. has a considerable clientele, such as automotive parts, aircraft manufactures, the Department of Defense, beverage makers and bottlers, appliances manufactures (University of Phoenix, 2004). Today Riordan Manufacturing, Incorporated corporate office is in San Jose, California where development and research is performed, consisting of five employees within the product development team. That generate medical engenderment, for instance heart valves, medical stents, and complementary medical devices. Howbeit, as Riordan Manufacture, Incorporated role in maintaining these products through hardware in the system network is inadequate. Analyze the end-users role in the difference between personal and business computer systems of hardware and software that reinforces with latest updates. Versus inadequate hardware or software is a deficiency in the business environment. Business Systems and Subsystems

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A distinctive business essentially has a desire to detach programs in keeping the business prosperous. Though the characteristics within business aspects of hardware and software are shared urgencies, is the reason that businesses need hardware and software for the companies. These developments adhere to the technology and support of the business and efficiency is a critical significance, with any company. The IT department within the company must ascertain new technologies, which are essential. Development within these technologies proposes challenges that accrue daily. Examining these propose challenges on the business-systems and subsystems, for instance corporate-headquarters San Jose, California, Pontiac, Michigan, Albany, Georgia, and Hangzhou, China. The business systems and subsystems used in Riordan Manufacture, Incorporated consist in the following locations San Jose, California headquarters. 1. Corporate Headquarters San Jose, California a. Servers included IBM H520 Blade Servers 2 X Xeon 2.8GHz, and 1GB RAM, NAS Iomega P800M, and IBM pSeries Multiprocessor 1GB RAM, and 80GB HD i. Three-IBM H520 Blade pSeries 6E4 Network, Exchange Server, and with additional server, One-NAS Iomega P800M, One-R&D Network 1GB backbone, and One-IBM pSeries 6E4 UNIX ERP/MRP. b. Network connections: i. One-T-1 line (Outside network), Two-Ethernet 100Base-T, Two-Gateway Switches, three-Cisco 5950 Twenty-four port, One-Twenty-four Port Hub Linksys EF2H24, One-Satellite Base Station, Two-VoIP Data/Routers, and category 5 twisted-wire. c. Computers consists of Dell Optiflex 2.6GHz, 512MB RAM, 60 GB HD, and MAC G5s Dual 1.8GB, 1GB RAM, and 1GB HD

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i. Twelve-computers Corporate, Eight-computers Marketing, Eight-computer Finance, Seven-computers Human Resources, and Fifteen- computers MAC G5s. d. Components consist of Phaser Color Printer and HP Plotter i. Three-Printers Phaser color, One Plotter printer, and One-power supply unit (UPS). 2. Hangzhou, China a. Servers included IBM H520 Blade Server 2 X Xeon 2.8 Ghz, 1GB RAM, NAS Iomega P800M, and IBM pSeries 6E4 Multiprocessor 1GB RAM and 80GB HD i. Two-IBM H520 Blade Network and Exchange, One IBM pSeries 6E4, OneNAS Iomega P800M, and One-IBM pSeries 6E4 UNIX ERP/MRP. ii. b. Network connections: i. One-T-1 line (Outside network), One-Ethernet 100Base-T, One-Gateway Switch, Three- Twenty-four port Cisco 5950, One-Hub Eight-port, OneSatellite base Station to corporate, One-router, One-VoIP Data/Routers, and category 5 twisted-wire. c. Computers consist of Dell Optiflex Desktop 2.6 Optiflex 2.6 Ghz, 512 MB RAM, and 60 GB HD i. Twelve-computers Corporate, Eight-computer Finance, Eight-computer manufacture (MFG), Six-computers (MTLS), and Six-computers (QA). d. Components: i. Eight-Printers HP LaserJet V and One-power supply unit (UPS).

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3. Pontiac, Michigan a. Servers included Compaq Proliant PII 450 MHz 256 MB RAM, Compaq Proliant PIII 450 MHz 256 MB RAM, and HP UX UNIX ERP i. One-Compaq Proliant PII, One-Compaq Proliant PIII, One-UNIX ERP, and one-IBM RS6000 AXI. b. Network connections: i. Three-Twenty-four Patch Panels, Four-Twenty-four port Hub Nortel Baystack 107 10 Mbps, One-Blackbox CSU/DSU V35 MT 100A-35-R2, Category 3 twisted wire, and One-Cisco router 2500. c. Computer consist of Compaq Desktop and Compaq Presario 486MHz ,32MB RAM, Compaq Presario P1 233MHz, and 64MB RAM, and Compaq Presario PII 450MHz, 128MB Ram, and UNIX MRP II i. Fifteen- Client Desktop computers, fifteen-Compaq Presario PI, fifteenCompaq Presario PII, and UNIX MRPII d. Components: HP LaserJet IV with Jet direct, HP LaserJet V, and (UPS) APC Backups 500 clear i. One-LaserJet HP V, five- Network Printers, and one-power supply unit (UPS) APC Back-ups 500 clear. 4. Albany, Georgia a. Servers include: Compaq Proliant PIII 800MHz, 512MB RAM, HP UX Server i. Two-Compaq Proliant PII, and One-HP UX UNIX ERP.

b. Network connections:

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i. One-forty-eight Port Patch Panel, two-Switches twenty-four Port Nortel Baystack 450-24T Enet, Category 5 Twisted-wire, one-Cisco Router 1760, category 5 twisted-wired, and one-Kentrox Datasmart 658 CSU/DSU. c. Computers consist of Compaq Presario PI 233MHz, 64MB RAM, Compaq Proliant PII 450MHz, 128MB RAM, and Compaq Proliant PIII, 600MHz, 256MB RAM , and HP UX UNIX MRPII i. Eight- Compaq Presario PI computers, Seven-Compaq Presario PII, FiveCompaq Presario PIII, and One- HP UX server d. Components consist of HP LaserJet V and APC Smart-UPS 1500VA USB & Serial 120V i. Two-Network printers HP LaserJet V and one-Power Supply (UPS) Unit APC Smart-UPS USB & Serial. Description of Business System and Subsystems Examining these propose challenges on the business-systems and subsystems, for instance corporate-headquarters San Jose, California, Pontiac, Michigan, Albany, Georgia, and Hangzhou, China. The business systems and subsystems used in Riordan Manufacture, Incorporated consist in the following locations San Jose, California headquarters. 1. Corporate Headquarters San Jose, California a. Both Network Exchange, and with additional server are using IBM h520 Blade 2 X Xeon, 2.8GHz, and 1GB RAM that consist of 2K operating system the connection to the network is through category 5 twisted-wire and ran to Ethernet 100Base-T. Accompany by NAS Iomega P800M operate system version 2.0 UNIX ERP/MRP

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operating system UNIX, UPS, and VoIP data router used strictly for connection with satellite base station. b. The Ethernet 100Base-T connections encumber the following two twenty-four port switches by Cisco 5950 Corporate, Marketing, Finance, and Human Resources use an operating system Windows 2K and Microsoft Office 2000, including VoIP data/router connected T1-line for outside network within the company network. Connected to the Ethernet also includes Gateway Switch that encumbers another Ethernet Base-T line. The second Ethernet line includes Gateway Switch to satellite, MAC G5s computers running operating system of Apple, three Phaser color printers, and HP Plotter. 2. Hangzhou, China a. Both Network Exchange, and with additional server are using IBM h520 Blade 2 X Xeon, 2.8GHz, and 1GB RAM that consist of 2K operating system the connection to the network is through category 5 twisted-wire and ran to Ethernet 100Base-T. Accompany by NAS Iomega P800M operate system version 2.0 UNIX ERP/MRP operating system UNIX, UPS, and VoIP data router used strictly for connection with satellite base station. b. The Ethernet 100Base-T connections encumber the following two twenty-four port switches by Cisco 5950 Corporate, Finance, Manufacture (MFG), MTLS, and QA use an operating system Windows 2K and Microsoft Office 2000, one eight port hub that connects to eight HP LaserJet printers router connected T1-line for outside network within the company network. An addition, connecting to the Ethernet also includes Gateway Switch directly to satellite.

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3. Pontiac, Michigan a. Both File and Print server Compaq Proliant PIII 450MHz, 256MB RAM and Exchange use Windows NT operating system, and HP-UX UNIX-ERP uses UNIX operating system connected to the network. b. Through category 3 twisted-wires to three twenty-four port Nortel Baystack 107 10MBps Hub with bridge module connected to Cisco router 2500 that is attached to Blackbox CSU/DSU V35 MT 100A-35-R2 a fractional T-1 Line for CIR and email that uses 1.5MBps with 256. From the first hub mention connects a twenty-four port patch panels through category 3 twisted-wire and HP LaserJet V, fifteen Compaq Presario PII 450MHz, 128MB RAM. First hub connected to the second hub a Nortel Baystack 107 10MBps Hub with bridge module connects a twenty-four port patch panels through category 3 twisted-wires and HP LaserJet IV, fifteen Compaq Presario PI 233MHz, and 64MB RAM. The second hub connected to the third hub Nortel Baystack 107 10MBps Hub with bridge module connects a twenty-four port patch panels through category 3 twisted-wires and HP LaserJet II with Jet-direct, fifteen Compaq Presario 486MHz 32MB RAM. All client computers run an operating system Windows 98 and MS Office. 4. Albany, Georgia a. Both File and Print server Compaq Proliant PIII 800MHz, 512MB RAM and Exchange use Windows NT operating system, and HP-UX UNIX-ERP uses UNIX operating system connected to the network. Through category, 5 twisted-wires to one twenty-four port Nortel Baystack 450-24T Enet Switch with 100MBps connected to Cisco router 1760 that is attached to Kentrox Datasmart 658

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CSU/DSU5 a fractional T-1 Line for CIR and email that uses 1.5MBps with 256. The first Nortel Baystack 450-24T Enet Switch with 100MBps connects to and forty-eight port patch panel with category 5 twisted-wires connecting five Compaq Presario PIII 600MHz, 256MB RAM, seven Compaq Presario PII 450MHz, 128MB RAM, eight Compaq Presario PI 200MHz, 64MB RAM and two HP LaserJet V printers. All client computers run an operating system Windows 98 and MS Office. The first switch is connected Nortel Baystack 450-24T Enet Switch with 100MBps that connects to forty-eight port patch panel with category 5 twisted-wires. Interrelationship of business systems and subsystems A business system helps a company to improve a business process, such as Human Resource Information system (HRIS) helps the company track employees data, previous and present, a subsystem of HRIS enabling payroll, allows data for employees pay information is access. The subsystem helps a company by breaking systems into parts that can be easily managed and manipulated. Provides the business with occurrences and enables management the necessary solutions. Finance and Accounting Riordan Manufacturing, Incorporated actually has three Finance and Accounting systems, each entity of the company has its own system, and these systems are consolidated at the corporate headquarters. This system is composed of the following subsystems: General Ledger Accounts payable and receivable Procurement Invoice and shipping

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Payroll Order entry Financial reporting Sales and purchasing history Electronic data interchange (EDI) allows data transmitted between companies or partners. Bar Code reading Executive Decision Support System (EDSS) allows executives to see the information they need to see at the time, so that they can make better decisions regarding the employees, purchasing, and the inventory for example. Sales and Marketing The sales and marketing department uses a Customer Relationship Management system

(CRM), in guidance and manageability that interacts with customers and prospective customers. This system is composed of the following subsystems: The sales database concurrently is within an activity in keeping track of customer records in preference he/she, thus no standardized rules. Production records Historical sales Past files and awards Marketing budget, allows he marketing department to do promotions, and marketing research. Marketing budget-anticipated results, determine the company system in marketing budget and usage, for instance increasing sales. Profit and loss statements, this statement show the profit and loss by item and group.

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Human Resources Human Resource (HR) department employs a software application Human Resource Information System (HRIS) maintain current and previous employees information. This system uses the following subsystems: Pay rate Exemptions' Hire date Seniority date Vacation hours used and unused Personnel information Organizational information

Operations Operations and Manufacturing departments applies a manual approach by adopting a paperwork system that is processed by within several areas; shipping, receiving, and manufacturing. By bridging these departments back to supervisor and inventory clerk for dataentry into information system. Requirements: Systems and Subsystems Riordan Manufacturing, Incorporated considerable amount of systems, but lacking missing key subsystems. Manufacturing, Shipping, and Inventory management can be simplified by implementing an inventory management system. Allowing employees to incorporate and update inventory status, through a wireless network and barcode readers, thus elevating paper, reduce spending, and employees. Empower the inventory clerk such areas as inventory status-

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levels for accurateness. Finance and Accounting exhibits inadequacy that is incompliant with F&A systems, consequent in an incompatibility, affecting a negative impact on the company. Review of the Finance and Accounting page Riordan Manufacturing, Incorporated Finance and Accounting department, consequent subsystems invoices inaccessible within the program. Though Finance and Accounting is an imperative to incorporate accurate, updates, and working data. Consequently, in allow management, shareholders, and employees to comprehend all data. HR and Legal Resources Current System: HRIS in place in 1992 Proposed System : HRIS updated to 2005 or better with more security and features also incorporating into an ERP HR not managing what they should be Blanketing the business system and subsystems that incorporated in Riordan Manufacturing, Incorporated a substantial amount is primitive in tracking HR and employees. Practicality, in a reevaluation with the structure of the system that is previous to outside connections to management in with employees files and corporate offices (Apollo Group, 2004). The data-files incorporated into the HRIS system and managed companywide, by HR personnel, in prevention of security or record lapses. Supplementary, to HR department is necessary in tracking area of concern in compensation that allows a separate manager operates files out of Excel spreadsheets (Apollo Group, 2004). Accessible for HR, HR corporate, management, and employees encounter. Available information present in those data-files or in the Employee Relations Specialists physical files there can be a huge amount of room for a law suit or for harassment of the

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employees through lack of properly securing information. Setting the files within the HRIS system and indexing them while protecting them with an account based protection so that only HR personnel can access them would go a long way to centralizing the needed information. The Legal department however seems to be in much better shape. Everything is indexed through the office of Mr. Bradford and then disseminated to whoever needs the information whether it is the retained law firm or the individual posing a question (Apollo Group, 2004). This means that as long as he would be able to enter the information for legal issues within a secured system that only he and the companys oversight personnel have access to it should allow for privacy while also keeping the records needed for legal purposes. Entirety of problems resolved by instituting an ERP style-system and managed through a ticket-system internally. By implementing ticket-system that would flag HR personnel request a question from the legal department. The security of accessibility through authorization and encryption and data entered allows for a secure system. Sales and Marketing Current economy Produces new opportunities Housing Market A challenge for Appliance manufacturing Actively surveying the industry Current economic conditions for Riordan Manufacturing, Incorporated have created opportunities to gain some leverage in to relatively low interest rates with new investments to enter new markets and increase the companies productivity. Continuing to be strong producers are the appliance and aircraft markets. Projections for sales of automobiles suggest that sales of automotive parts are consistent, but Riordan Manufacturing, Incorporated should expect pressure from domestic automakers to cut costs (Riordan intranet Sales & Marketing, 2004).This pressure will necessitate new marketing techniques to keep Riordan the manufacturer of choice.
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Several factors contribute to Riordan marketing its products, presently Riordan manufactures plastic bottles, fans in all sizes, heart valves, medical stents, and custom plastic parts. Automotive parts manufacturers, aircraft manufacturers, and appliance manufacturers are all reflective of the strength of the economy, and the strength of the housing markets affects appliance manufacturers. The change in demand for the drink products in the bottles they produce is only marginally affected by the economy (Riordan intranet Sales & Marketing, 2004). Riordan surveys its clients to determine gauge market inclines and downfalls to stay on top of the economic pulse of each industry. To gain feedback Riordan conducts listening tours from the industry to determine if there are any additional needs or custom services that Riordan can provide in addition to their surveys. IT Security at Riordan Manufacturing, Incorporated Accessed through a VOIP/data router is the T1 connection A series of network servers Random security assessments Riordan Manufacturing, Incorporateds information regarding the security of WAN is sparse at best. Information regarding the port configuration, router configuration, and any security software is not available to us at this time. But the diagrams supplied to our organization show the network setup for each facility. A brief description of possible security settings and procedures that each facility will follow are: Corporate Headquarters, San Jose California and Hangzhou, China facilities. Through network configuration the San Jose, California facility and the Hangzhou, China facilities are virtually the same. Accessibility that stems from the outside, through via two routers using VoIP/data-router first connecting to T1-line. Since, sales representatives and those employees that telecommute use company-issued laptops, access though the router is controlled

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by restricting MAC addresses for those telecommuting and salespersons accessing the network while in the field. For those non-employees accessing the network, access is granted only through specific ports. All other ports will be turned off thereby creating fewer points of access through the router. The computers IP address must be authenticated in order to gain access to the network. The satellite communication is used to connect the San Jose office with the office in Hangzhou, China. Access is controlled through the use of authentication and encryption. Since the satellite is used to communicate between the two facilities, network monitoring is easy to control on that end. In the second level of security three network servers and a series of gateways are used to regulate the traffic through the network. By monitoring IP addresses the routers control the DHCP. And the use of firewall Software is a part this level. Located in the third layer of the I.T department, it consists of random security assessments by the I.T. department and third party agencies hired by Riordan. Regular audits of usage include frequency of connections are performed and if that user is accessing only information pertinent to each persons position. Network permissions are only granted to employees on a need-to-know basis. Employees are only allowed access to portions of the network that are pertinent to their job. For example an employee in the Quality assurance department has no need to access information in the finance department. To add additional corporate and network integrity, no employee, manager, or corporate officer is allowed access to the entire network. The three different layers have their own strengths and weaknesses, yet when used together, the layers will help to create a secure and easily monitored network.

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Conclusion Overall the systems within Riodan Manufacturing Incorporated are currently insufficient and need to be expanded in order to adequately supply the infrastructure and benefit to both the customer and the company itself. Expanding the systems into an actual ERP system with transaction processing and database retention while at the same time keeping those systems actively protected would go a long way towards building the company forward with this project and others. Retaining legal consultation for the future and current plans with the expected influx of customer data would allow the company to minimize any risk, while also allowing it to actively push forward into the future. The prospective plans have merit but should be reviewed further through specialists eyes so that any problems are seen prior to implementation.

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References Riordan intranet Home (2003, 2004, 2006.). Riordan Manufacturing, Incorporated. Retrieved January 7, 2011, from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/RioMfgHome002.ht m Riordan intranet F&A (2005, 2006). Finance and Accounting Overview. Retrieved January 7, 2011, from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Finance/RioFandA0 01.htm Riordan intranet Legal(2010). Legal Overview. Retrieved January 7, 2011, from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Legal/RiordanLegal 001.htm Riordan intranet Sales & Marketing(2004). Sales and Marketing Overview. Retrieved January 7, 2011, from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Marketing/RioMarke t001.htm

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