Aug / Fall 2011

Master of Business Administration - MBA Semester III OM0011 Enterprise Resource Planning - 4 Credits (Book ID: B1233) Assignment - Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.

1. ERP system can prove to be an effective tool in unorganised sectors and in small scale industries. Justify with examples. Refer http://smumbaassignmentssolved.blogspot.com/ for completely solved assignments. 2. The Kanban process of production is sometimes incorrectly described as simple just-intime management technique. Comment 3. How does ERP inventory module maintain inventory items? List out the different modules under ERP Inventory management. 4. A mobile service provider call centre wants to add a short customer survey at the end of each customer call. Create a questionnaire for the customers. 5. Explain the three types of CRM. Briefly explain the functionalities of CRM sub modules. 6. Describe how you would go about the different phases of the ERP implementation lifecycle, if it were being done in your company.

Aug / Fall 2011

Master of Business Administration - MBA Semester III OM0011 Enterprise Resource Planning - 4 Credits (Book ID: B1233) Assignment - Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.

1. Explain the ERP selection process. List out the ERP tools and their respective vendors available in the market. Refer http://smumbaassignmentssolved.blogspot.com/ solved assignments. 2. On what basis manufacturing operations are classified. Explain the different categories. 3. List out the various support technology for ERP systems designed by various companies and their application in various sectors. for completely

4. What is Preventive Maintenance? Explain major subsystems of a Plant Maintenance module.

5. Write short notes on seven major ERP vendorsSAPAG, Baan, PeopleSoft, JD Edwards, Oracle, QAD and SSA.

6. What is BAPI? Why BIAP is considered as commanding tool in the SAP consultants toolkit?