Scanner Won't Come Ready

If one of the lights continues to blink and the scanner won't come ready, it is
almost invariably because the scan bulb has blown and needs to be replaced.
The scan bulb is located behind the vertical bar at the right-side of the scanner.
This bar is actually a cover for the scan bulb. To remove it, use a Philips-type
screwdriver to remove the four retaining screws. The cover can then be pulled
straight off the scanner to reveal the scan bulb. The scan bulb can be pulled
straight out also, and another put in its place. Note: There may be some
aluminum tape at the top and bottom of the scan tube. This is usually applied
before shipping to ensure the bulb doesnít come loose. You will need to remove
this tape to take out the old bulb, but there is no need to replace it on the new
one.

You should also make sure you donít confuse the built-in light box bulbs with the
scan bulb. If the light-box comes on, it doesnít mean that the scan bulb is also on
ñ they are two entirely separate things.

The 312SL uses a standard NEC FL13D 13watt daylight fluorescent bulb,
available from most suppliers. The 612SL and 812M both use specially made
fluorescent bulbs available only from RDI or your scanner distributor. It is
important therefore to always have a couple of spares. For the 612SL, the same
NEC FL13D 13watt daylight fluorescent bulb used in the 312SL can also be
used, but there will be a marked reduction in scanning speed.

If the scanner wonít come ready but the Scan bulb is working okay, then try
removing the SCSI cable from the bottom of the scanner, turn the scanner off,
wait a few seconds and then turn it on again. If it then comes ready, reconnect
the SCSI cable and restart your system.

One final possibility to consider is a misalignment of the scanning slide bar. If it

comes into contact with a stationary object whilst scanning or is knocked, the
gears on the rack and pinion drive mechanism can become misaligned. To re-
align them, firstly turn the scanner off. Then move the slide bar all the way to the
right until it comes completely off its track. Now gently move the slide back onto
the track all the way back to its normal start position. The alignment will now be
correct.

If after trying these procedures the scanner still wonít come ready, you will need
to contact your distributor or RDI to arrange servicing.
Scanner Not Found

If you click on the Scan button and get the message "No Scanner Was Found!"
then there are several things to check:

• Was the scanner on and ready before the computer was started?
• Check the SCSI cable is securely fitted into the bottom of the scanner
• Check the SCSI cable is connected into the correct port on the back of
your computer. Some SCSI card plugs look identical to printer plugs, so
make sure your SCSI cable is not plugged in the printer port.
• Check the SCSI ID beside the SCSI plug under the scanner is set to ë6í.

When you have checked all of these things, make sure the scanner is ready (two
steady lights), and restart your system.

If you still experience problems, there are some other possibilities:

SCSI cables longer than 3 feet (1 meter) require an in-line terminator between
the scanner plug and the cable plug. Occasionally short cables may need this
also, but this is rare. If you have a longer SCSI cable, try replacing it with a short
one as a test to identify the problem.

Ensure the SCSI card in your computer is properly bedded into its socket on the
motherboard. PCI cards can often "pop out".

Try replacing the SCSI cable and/or SCSI card.

For Windows NT users only: If you are still getting the same error after
following these instructions, then you need to also check the following. Windows
NT makes use of a file called wnaspi32.dll to define the ASPI layer used for
operation of the scanner. It is possible that the version of this file in your system
directory may be incorrect. To check, do a search on your hard drive for
wnaspi32.dll.

If there is only one version of this file on your system (it resides in the
Winnt/System folder), then this is not the problem.

If there is more than one version, then:

• 1. Find the wnaspi32.dll file in the winnt\system folder, and rename it to

wnaspi32.dll.old.
• 2. Copy the latest other version of the same wnaspi32.dll file to the
winnt\system folder.
• 3. Restart your system.
Windows NT users must also carefully check that the correct drivers have been
installed for their SCSI card. Always restart your system after testing any of these
things, ensuring the scanner is on and ready first.

If you still experience problems after testing these things, you should contact
your distributor or RDI.

Scanner Bar Moves Back and Forth On Its Own

The scanner has a test mode built into it which causes the scanner bar to move
back and forth continuously on its own. This test mode is actuated by changing
the SCSI ID to 7.

To correct this, simply change the SCSI ID back to 6. The SCSI ID is located
beside the SCSI port at the bottom of the scanner (where the cable plugs in).
Two small push-buttons beside the number allow it to be changed up or down.

If the SCSI ID is correct, you may need to add a SCSI in-line terminator between
the scanner SCSI socket and the SCSI cable. (see No scanner found above).

Scanning Speed Is Very Slow or Won't Start

The scanning speed is dependent upon the amount of light the CCD receives
from the scan bulb. There are normally two reasons for the scan speed slowing
dramatically.

• The scan bulb may be near the end of its life. All fluorescent bulbs
deteriorate over time, and the amount of light given out falls off rapidly
prior to the bulb failing completely. Replace the bulb.
• The scanner checks the brightness of the light before each scan, and
calibrates itself accordingly. Ensure there is nothing behind the scan bulb
cover which may restrict the amount of light getting through to the mirror
behind during the calibration process. For example, if a film is placed on
the scanner so that part of it is behind the scan bulb cover, the resulting
scan will be very slow, or may not even scan at all. You can also try
cleaning the light path. There are two main components to be cleaned.
• Behind the scan tube cover is a clear window, which needs occasional
cleaning on both sides. To access it, remove the screw in the Plexiglas at
the front left-hand side of the viewing box, and slide the Plexiglas to the
right. This will expose the clear window which should be cleaned on both
sides with a lint-free non-scratching cloth (eg spectacle cloth).
• The mirror reflects the light from the scan bulb and directs it to the CCD.
To clean it, you need to first tip the scanner upside down and remove all
the screws around the outside. Then remove the back cover to expose the
mirror. Again this should be cleaned using only a lint-free non-scratching
 cloth. Only the surface on the Scan tube window-side needs to be
cleaned.

You can also check the mirror is vertical and screwed down so it cannot move.

Stop/Start Scanning

Scan speed can also be affected by the amount of RAM in your computer and
the speed of your CPU. If either of these specifications is deficient, you may find
that the scanner stops and starts several times during the scan process. To
remedy this, firstly try increasing the amount of RAM in your computer. If you still
encounter the same problems, you probably need to update your entire
computer.

Noisy Scanning

There is a particular scanning speed at which a resonance occurs between the

motor and the scanner case. When this happens, the noise made during the
scanning process can be considerably louder than normal, but is of no
significance. Particular combinations of exposure and resolution settings can
cause this phenomenon.

Scanner Bar Doesn't Return

If the scanner bar moves all the way to the end and then seems to 'jump' its track
so it won't return to its start position, turn the scanner off, and gently push the
scan bar back to its start position. Then you will need to do one of two things:

1. With the scanner turned off, gently pull the scan bar all the way to the right
until you cannot go any further. Then gently push it back to its normal position.
This resets the 'home' position of the scan bar and therefore the maximum travel.
Restart the scanner, and test to see if the problem has now been corrected.

2. Reduce the maximum scan length .

Scan Light Flashes On/Off

If the scan light flashes on and off constantly thereby not allowing the scanner to
come ready, then:

1. Turn the scanner off, and change the SCSI ID number (found beside the SCSI
cable port on the bottom of the scanner) to 7 (self-test mode).

2. Turn the scanner back on, and the scan bulb should come back on steadily.

3. Turn the scanner off, and return the SCSI ID to 6.

4. Turn the scanner back on and it should now come ready.

Computer Freezes or Crashes

If you experience problems with your computer freezing or crashing when

scanning, there are some possibilities:

• One of the most common problems we see is the need to add a SCSI in-
line terminator. SCSI cables longer than 3 feet (1 meter) and some SCSI
cards often require an in-line terminator between the scanner plug and the
cable plug. Occasionally short cables may need this also, but this is rare.
If you have a longer SCSI cable, try replacing it with a short one as a test
to identify the problem. The in-line terminator fits on the scanner-end of
the scanner cable, and then into the scanner. It is a Centronics
male/female type and can normally be purchased from your local cable
supplier for a few dollars.
• Ensure the SCSI card in your computer is properly bedded into its socket
on the motherboard. PCI cards can often "pop out".
• Try replacing the SCSI cable and/or SCSI card.

Always restart your system after testing any of these things, ensuring the
scanner is on and ready first.

It is also recommended that other SCSI devices are not used on the same chain.
Usually other devices can be used without problems, but if you are experiencing
difficulties then the first step is to remove any other devices (such as SCSI Zip
drives) from the chain.

If you still experience problems after testing these things, you should contact
your distributor or RDI.

Scanning Too Far

The scanning slide is going out to the right and does not return is due to the
"Scan Length" being incorrect. To fix this from the "Scanner Interface" window, do
the following:

1. Click on "Scanner Setup"

2. Click "OK" for the Password

3. In the bottom right side of the Scanner Setup window there is "Scan Length".
Click on Scan Length

4. The Scan Length in "Max. Scan Length" should be 17.3.

Windows 2000 Scanner Not Found

If you are using Windows 2000 and the computer sees the scanner but XSCAN
does not, follow the directions below to fix the problem.

1. Shutdown XSCAN

2. Click on My Computer

3. Click on C: drive

4. Click on Xscan32 folder

5. Open a file called MSCANDC.ini

Note: If you can not see the file then Click on View, Folder Options, View Tab,
Show All Files, then click on OK. Now find the file.

6. Change the interface to read STI instead of ASPI.

7. Close the file and save the changes

8. Restart the computer.

9. When the computer has rebooted, Open XSCAN and try to scan.

'Error 1' Message

If the scan dialog displays 'Error 1' message in the status bar when you press the
Scan button, then the scanner has failed to initialize. Before getting to more
advanced troubleshooting, follow these steps first:

1. Click the Scan button again to see if the scanner responds;

2. If not, turn the scanner off, then restart and make sure it comes ready (two
steady lights).
3. Restart the computer.

If this does not solve the problem, then you need to do more advanced
troubleshooting.

A failure to initialize could be due to hardware (e.g. the scan bulb is about to blow
and is not putting out enough light) or software (a driver file has become
corrupted).

To check, click on the Scanner Setup button on the Cobrascan interface, then
click on the Probe button.

If the scanner is listed in the dialog which appears (usually beside ID6), then the
problem is likely to be software due to a corrupted driver file. To fix this, re-install
the software.

If the scanner is not listed in the Probe dialog, the problem is likely to be
hardware. Usually this is caused by the light output of the scan bulb being
insufficient to allow the scanner to initialize, so replacing the scan bulb may
correct the error.

Also the scan bar may have been knocked from its correct 'Home' position. To
reset this, turn the scanner off and then pull the scan bar gently all the way out
until you hear a 'clunk', then gently push it all the way back again. As an extra
check ensure the SCSI cable is securely in place both in the scanner port and
the computer SCSI card port.

Finally you can run the scanner in self-test mode, by switching the scanner off,
and resetting the SCSI ID (located beside the SCSI cable port under the
scanner) to 7. Restart the scanner, and it will cycle through its self test mode.
Once it has cycled a couple of times, turn the scanner off, reset the SCSI ID back
to its previous setting (usually 6), and restart the scanner.

If none of these procedures cure the problem, the scanner may need servicing.

Error Code -2[XSCAN]

Error Code -2 means that there is something wrong with either the scanner or
the software. If you do a Scanner Self Test then the error code will change to
Error Code -1. To find out of it is a software or hardware problem, do the
following:

This is after you do a Scanner Self Test. After each of these restart both the
computer and scanner. Then try to scan to see if the error code is gone.
1. Disconnect the SCSI cable from both the computer and scanner then
reconnect the cable.

2. Clean the glass and scanning lamp.

3. Remove the SCSI card and re-seat it to ensure a good connection.

4. Last is to reinstall Xscan32 after doing an uninstall of Xscan32.

Note: If another SCSI card or cable is around, try using them if none of the
above work. It could be a scanner issue or it could be the computer. The items
listed above should work.

Error Code 204 [SCANNER]

Error Code 204 is usually generated when there is a problem with the scanning
lamp. Ways to fix this error are:

Clean the scanner glass by removing the screw in the bezel and sliding the glass
to the left and wiping both sides of the glass. Also by cleaning the Scanning
Lamp light bulb by removing the 4 screws in the cover and wiping the light.
Another way to fix this error is by putting the scanner through a Self Test.

30-Day Trial Message [XSCAN]

If you are getting a message stating that your version of Xscan32 is in Demo
mode or has only 30 Days on the software AND you have a software license key
connected, do the following to trouble shoot the issue.

1. Restart the machine.

Note: If restarting the computer does not work then do the following:

2. Shut down the computer

3. Disconnect the software key

4. Start the computer without the software key connected

5. Once fully loaded into Windows, shut down the computer

6. Reconnect the software key and turn on the computer.

Note: If this works, try connecting a printer to the port. If you get the same error
message then the problem lies with the printer. The printer might not be
compatible with the software key. Known issues with printers are any that have
multifunction capabilities like fax, scanner, and copier.

Images Lack Grayscale (appear very black & white)

If the scanner comes ready, but the images produced are very high in contrast
and lacking in grayscale resolution, this indicates the scanner has not correctly
calibrated itself at initialization. During start-up, the scanner calibrates itself by
turning the scan bulb off and then back on.

The first thing to do then is to turn the scanner off and then back on. Watch the
scan bulb light (behind the vertical bar at the front of the scanner) to see if it turns
off then on during the initialization process. If yes, you will need to check your
exposure settings in the Scanner Setup window. If they are correct, try replacing
the scan bulb.

If the light did not turn off, the problem is likely to be a sticking transistor
(occasionally happens as scanners get older). This problem normally corrects
itself as the scanner warms up, so try leaving the scanner on for about 5-10
minutes, and then turn it off then back on. If this corrects the problem, chances
are you may need to repeat this procedure each morning when you first turn the
scanner on.

The only other likely possibility is component failure due to using a damaged
SCSI cable. We have had one case reported where a SCSI cable had been
badly damaged and the cables were shorting out. When plugged into the scanner
it caused component damage to the scanner. If this is the case, the scanner will
need to be returned to the manufacturer for repairs

Can't Read Images [XSCAN]

If you are sending to a site other than an Xscan32 station and the images are
coming out as a vertical lines rather than a complete image, then there is only
one thing that causes this problem. The images are being compressed before
they are being sent to the other location. If Xscan32 is compressing an image
then only Xscan32 can decompress the image. So to fix the issue, you will need
to un-check the compression option in either DICOM.

Simply follow the directions below to correct this problem:

1. Go to DICOM in the file menu

2. Click on "Send DICOM files as Compressed DICOM"

3. Make sure that there is NO check or dot next to the "Send DICOM images as
Compressed" Option

Note: If you are using Version 2.10 Build 521 then they have to go another
location to make sure that the images are not being sent compressed. Below is
where you will need to go:

Bring up the XSCAN Queue Manager and make sure that the compression in
that window is set to none. Build 521 uses the XSCAN Queue Manager to set the
compression ratio for sending via DICOM. This is a new option with Build 521.

Lines on Scanned Images

There are three types of lines typically seen on scanned images.

The first of these are normally caused by dust or dirt getting onto the clear
window behind the scan tube cover. To access it, remove the screw in the
Plexiglas at the front left-hand side of the viewing box, and slide the Plexiglas to
the right. This will expose the clear window which should be cleaned on both
sides with a lint-free non-scratching cloth (eg spectacle cloth).

Secondly, earlier model scanners which have had a slot filter installed in front of
the focusing lens may notice that lines occur when using higher exposure
settings. This can often be improved dramatically by either a) removing the slot
filter, or b) widening the slot. In either case you should contact RDI or your local
support for further information on these procedures, as it is possible that doing
this will cause your scanner not to come ready.

The third type of lines are due to grid lines or other line-type artifacts from the
original film. Fine grid lines are accentuated by what is called 'Moire' patterning,
and is a phenomenon common to all scanners. Always ensure the bucky is
switched in to avoid this problem. You will notice that zooming in and out of the
image makes the Moire pattern appear more or less noticeable. Zooming will
often reduce the Moire pattern interference to an acceptable level when viewing
an image.

Speckling
Speckling sometimes seen within very dark areas of an image is a phenomenon
common to all scanners. It is more noticeable in CCD scanners than in laser
because Lasers 'blur' the image slightly, thereby masking the effect (have a close
look at the black background of an image produced on a laser scanner to see
this effect). Low resolution CCD scanners have huge amounts of noise, so
manufacturers artificially blacken the background, although this interferes
severely with skin edges and bone detail close to skin edges, or where there are
dramatic changes in film density.

In Cobrascan scanners the speckling is usually noticed only in background areas

and should not affect the diagnostic quality of the image. It is also more
noticeable on color monitors, and if the monitor or window settings are set for a
lighter background. The best way to reduce speckling is to ensure that optimal
radiographic technique is employed at all times. Over-exposed films in particular
are more susceptible to background speckling.

Earlier model scanners which have had a slot filter installed in front of the
focusing lens may notice the speckling effect is exaggerated. This can often be
improved dramatically by either a) removing the slot filter, or b) widening the slot.

In either case you should contact RDI or

Scan Length Too Long or Short

The maximum length of the scan can be adjusted in the Scanner Setup dialog of
the Cobrascan interface. Also check you have the correct scanner type selected.

Normally the scan Starting Point will be '0', and the Maximum Scan Length will
be '17.3' for CX-312T and CX-612T scanners, and '22' for CX-812M scanners.

Small adjustments can be made to these settings to solve any variations in scan
lengths.

Bad Image Quality [SCANNER]

Bad Image Quality can be the result of some of the following:

One might be because of a glitch the computer will send out if the computer is
infected with a virus or was shutdown wrong. The way to fix this is to do a
Scanner Self Test.

The best thing to do is to do the scanner self test first then try cable
connections.

If checking cables or doing a self-test on the scanner does not work then
chances are the scanner itself has an issue and needs to come in for repair.
DICOM busy sending Images [XSCAN]

If you are getting the error message stating that DICOM is still busy sending
images, please do the following.

1. Click on DICOM Controller

2. Click on Send Manual

Note: Sending Manual will only send one image at a time. We are currently
redeveloping this feature in to send all images instead of one. If sending manual
does not work then do the following:

1. Go to my computer

2. Go to C:

3. Go to Xscan32

4. Delete dicom.ini and/or dicom2.ini

5 . Restart Xscan32 program and send images

SCSI Issues

If you have SCSI problems, the scanner and the computer will not communicate
properly. Usually if you have a SCSI problem, when you click on the Scan button
and you will get the message "No Scanner Was Found!". You can also get
intermittent problems occurring as the result of faulty SCSI cards, cables or
connections, such as your computer freezing or crashing completely etc.

Check the following things:

• Was the scanner on and ready before the computer was started?
• Check the SCSI cable is securely fitted into the bottom of the scanner
• Check the SCSI cable is connected into the correct port on the back of
your computer. Some SCSI card plugs look identical to printer plugs, so
make sure your SCSI cable is not plugged in the printer port.
• Check the SCSI ID beside the SCSI plug under the scanner is set to ë6í.

When you have checked all of these things, make sure the scanner is ready (two
steady lights), and restart your system.
If you experience other problems, including your computer freezing or crashing
when scanning, there are some other possibilities:

• One of the most common problems we see is the need to add a SCSI in-
line terminator. SCSI cables longer than 3 feet (1 meter) and some SCSI
cards often require an in-line terminator between the scanner plug and the
cable plug. Occasionally short cables may need this also, but this is rare.
If you have a longer SCSI cable, try replacing it with a short one as a test
to identify the problem. The in-line terminator fits on the scanner-end of
the scanner cable, and then into the scanner. It is a Centronics
male/female type and can normally be purchased from your local cable
supplier for a few dollars.
• Ensure the SCSI card in your computer is properly bedded into its socket
on the motherboard. PCI cards can often "pop out".
• Try replacing the SCSI cable and/or SCSI card.

Always restart your system after testing any of these things, ensuring the
scanner is on and ready first.

It is also recommended that other SCSI devices are not used on the same chain.
Usually other devices can be used without problems, but if you are experiencing
difficulties then the first step is to remove any other devices (such as SCSI Zip
drives) from the chain.

If you still experience problems after testing these things, you should contact
your distributor or RDI.

Start-Up Sequence

IMPORTANT: Make sure your SCSI cable is in good condition before attaching to
your scanner. A damaged SCSI cable can cause component failure in your
scanner.

It is vitally important that the scanner be on and ready before turning on your
computer. When the scanner is first turned on, it will do perform some automatic
start-up checks. When all is okay, the two lights (one orange, one green) at the
top right-hand corner of the scanner will both be on and steady.

Note: After an extended period of non-use, the scan tube will turn itself off, but
the scanner will remain in a ëReadyí state. When it receives a command to scan
whilst in this state, it will turn the scan tube on and do a brief check prior to
scanning normally.

Image Target Issues [XSCAN]

When having Image Target problems, DO NOT "Add" a new DICOM Image
Target. You will loose the information once you click OK. The way to input the
Target Information is to click on the existing targets and click on Edit. From there
you can save the Target information.

Note: Please note that the AE Title has to be exactly what is on the receiving
site. The title has to match. For example if the AE Title is GuI_dIcOm the one on
the sending site has to be GuI_dIcOm. If the receiving site has GuI_dIcOm for
an AE Title and the sending site has GUI_DICOM instead of GuI_dIcOm then you
will have issues sending.

The IP address should be the EXTERNAL IP Address. If the address starts with
192 then that is an internal IP address. If you are behind a firewall or router then
you will need the external IP address.

Scanner Self Test [scanner]

The Scanner Self Test can be done to solve a number of problems that the
scanner might have. Some of these are Scanner Not Found, Bad Images, Error
Code 1, Error Code 204, and if the scanner does not come ready. Try the steps
below to run Scanner Self Test:

1. Turn both the scanner and computer off

2. Disconnect the SCSI cable

3. Turn SCSI ID to 7(next to SCSI Plug you disconnected)

4. Turn scanner back on leaving SCSI cable disconnected

Note: Scanner will now do it's own scan and WILL keep doing it until you turn off
the scanner. You ONLY want the scanner do to ONE FULL scan (all the way to
the right and then back to the left). Any more than one will result in you having to
do the self-test again.

5. After you let the scanner do ONE scan. Turn the scanner off.

6. Change the SCSI ID back to 6

7. Connect the SCSI cable

8. Turn on scanner

9. When scanner ready light is solid, turn on computer

 Cleaning Scan Window

Cleaning Behind the scan tube cover is a clear window, which needs occasional
cleaning on both sides. To access it, remove the screw in the Plexiglas at the
front left-hand side of the viewing box, and slide the Plexiglas to the right. This
will expose the clear window which should be cleaned on both sides with a lint-
free non-scratching cloth (eg spectacle cloth).

The mirror reflects the light from the scan bulb and directs it to the CCD. To clean
it, you need to first tip the scanner upside down and remove all the screws
around the outside. Then remove the back cover to expose the mirror. Again this
should be cleaned using only a lint-free non-scratching cloth. Only the surface on
the Scan tube window-side needs to be cleaned.

Scan Bulb Replacement

The scan bulb is located behind the vertical bar at the right-side of the scanner.
This bar is actually a cover for the scan bulb. To remove it, use a Philips-type
screwdriver to remove the four retaining screws. The cover can then be pulled
straight off the scanner to reveal the scan bulb. The scan bulb can be pulled
straight out also, and another put in its place. Note: There may be some
aluminum tape at the top and bottom of the scan tube. This is usually applied
before shipping to ensure the bulb doesnít come loose. You will need to remove
this tape to take out the old bulb, but there is no need to replace it on the new
one.

You should also make sure you do not confuse the built-in light box bulbs with the
scan bulb. If the light-box comes on, it does not mean that the scan bulb is also
on ñ they are two entirely separate things.

Win NT Key Fix [XSCAN]

If you are using Windows NT or Windows 2000,you will need to install the WIN
NT Key Fix located on the CD or on our downloads page. Below is how to install
the Fix:

1. Insert CD

2. Hit Escape when introduction starts to play

3. Go to Start, Programs, Windows Explorer and click on Windows Explorer. DO
NOT Click on Internet Explorer

4. Click on the CD ROM Drive

5. Click on Extras

6. Click on WINNT KEY Fix

7. Click on Setupx86.exe

8. Click on Functions

9. Click on Install Sentinel Driver

10. It will display a path to the driver, just click on OK

11. A window will pop up saying "Driver Installed". Click OK

12. Close all the windows and restart the machine. After you have installed the
NT Key Fix and restarted the computer, the computer should see the key and
XSCAN would be in full mode.

Familiar Scanner Issues:

• Scanner Won't Come Ready

• Scanner Not Found
• Scanner Moves by Itself
• Scanner Slow or Won't Start
• Stop/Start Scanning
• Noisy Scanning
• Scan Bar Won't Return
• Scan Light Flashes On/Off
• Computer Freezes or Crashes
• Scanning too Far
 • Win 2k Scanner Not Found
• Error Code 1
• Error Code -2
• Error Code 204
• 30 Day Trial Message
• Images Lack Grayscale
• 12->8-Bit Grayed out
• Can't Read Images
• Line on Images
• Speckling
• Incorrect Scanner Length
• Bad Image Quality
• DICOM Busy Sending Images

Learn more:

• SCSI Troubleshooting
• Start Up Sequence
• Image Targets Issues
• Scanner Self Test
• Cleaning Scanner
• Replacing the Scan Bulb
• Windows NT/2000 Key Fix