PLEASE DO NOT DELETE THIS MESSAGE: KEEP FOR FUTURE REFERENCE Welcome to London South Bank University On behalf

of the Information Communication Technology Department (ICT) we hope you will enjoy your period of study at the University. ICT provides services to all staff and students and by way of an introduction, here are some useful tips. Please visit the following site for more information: http://www.lsbu.ac.uk/ict/ ICT Support The Centre for Learning Support and Development (CLSD) on 1 South in the Learning Resources Centre (LRC) at 105 Borough Road provides handouts and general advice on ICT matters (Email: clsdit@lsbu.ac.uk or phone 020 7815 6678), but if they are unable to resolve a problem, you may be referred to the IT Help Desk (see below for opening times). Your IT Account Once you enrol, you will be given a username and password via the self service web site which will allow you to access the Universitys ICT services. Passwords are valid for 180 days. If you logon regularly on campus you will be reminded when it is due to expire. Everyone gets the email warning, whether you log on remotely or locally starting 14 days before expiry. If you are not picking up LSBU email regularly we suggest that you make a note in your diary and use the student self service web site at http://www.lsbu.ac.uk/selfservice/ to reset the password before expiry. Tip: dont let anyone know your password and dont let anyone else log into your account. If you need to change your password at any time, please go to http://www.lsbu.ac.uk/selfservice/ you do not need to be on campus to do this. You may log in from any PC on campus. We provide an account which remembers the settings and files you use, so that changes you make to your PC desktop will be recorded when you log out, even if you use a different PC next time you log in. This is known technically as a Roaming Profile. Tips: Dont save your files to your desktop as they will be saved with your profile causing lengthy log in and log out times. Do save your files to the I drive where they will be automatically backed up on a regular basis. See http://www.lsbu.ac.uk/ict/newuser/profiles.shtml for more details.

Email Your email address is username@lsbu.ac.uk where username is the name you use to log in. This is the email address that all University Staff will use to contact you, Please make sure you check your mailbox regularly. Your mail box is managed by Microsoft Live@edu , known as cloud computing. You can logon to the service at www.outlook.com using your LSBU email address and Windows password.

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Remember you can only reset your password using the self service web site at http://www.lsbu.ac.uk/ict/selfservice/

Halls of Residence Students in Halls of Residence should check the web site information on how to connect their Laptop or PC to the University network. When on campus go to: http://www.lsbu.ac.uk/ict/halls/

Blackboard VLE The University has adopted the Blackboard Virtual Learning environment. This is used by Academic Staff as a supplement to traditional modes of teaching. Login to Blackboard with your LSBU username and password the same that you use to access the library or login to an LSBU computer, known as your Windows Password (please note your username does not include @lsbu.ac.uk which is your full email address). You will be automatically registered onto the course and unit Blackboard sites for the course/units you are enrolled onto in the student record system. If you are missing unit sites: ask your course administrator in the faculty office to enrol you onto the unit on the student record system and you will be registered onto the site overnight. Login to Blackboard from: http://blackboard.lsbu.ac.uk/. See the Help tabbed page next to the Login tab for support in logging in. Once inside Blackboard you can access support in using the system from the How to Use Bb. Further support is available from the Learning Resources Centre help desk: http://www.lsbu.ac.uk/learningsupport/itsupport/ Security We maintain strict security policies and procedures for on-campus ICT services. You should report any security incidents to clsdit@lsbu.ac.uk.uk or phone 020 7815 6678 Tip: Should you wish to improve the security of your home PC, anti-virus and anti-spyware advice is available from the ICT Service Desk.

Leaving the University When your studies have finished, your computer account will be disabled six months after your official finishing date to allow for resits, returnees etc. and subsequently deleted. There will be no exceptions to this rule if you are leaving the University completely For further the information please go to http://www.lsbu.ac.uk/ict/email/leaving.shtml Tip: If, however, you are continuing with your studies on another course and wish to continue to use your old account, please ensure that you have your old Student Identification Number with you when you enrol. If you become a member of staff please go to the IT Help Desk, Borough Road to ensure your account's status is updated otherwise your account may be deleted. Once you have completed your studies, you may wish to join the LSBU Association. Please see: http://www.lsbu.ac.uk/alumni/

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How to Find Us The Learning Resources Centre (LRC) is located in the building next door to the Borough Road site or visit the web site at http://www.lsbu.ac.uk/learningsupport/itsupport/ You may contact us in person by visiting the CLSD IT Service Desk. For opening times visit the web site.

Further Information For a more comprehensive overview of IT support for students visit: http://www.lsbu.ac.uk/ict/newuser/ LSBU also provides a "one stop shop Student Gateway" for current students at: http://www.lsbu.ac.uk/current.student/ Once again, on behalf of the ICT, we hope you enjoy your time at London South Bank University. A COPY OF THIS WELCOME MESSAGE CAN BE FOUND AT http://www.lsbu.ac.uk/ict/newuser/StudentWelcome.doc

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