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Georgia Gwinnett College U-verse Connection Quick Reference Guide


Please refer to this guide to assist you with connecting your TVs and computers to the AT&T U-verse service. In this guide there are instructions for: - Understanding the Indicator Lights on the Residential Gateway - Connecting Computers to the U-verse Residential Gateway - Connecting the U-verse Receiver to Your HDTVs - troubleshooting the Residential Gateway or TV receivers (set-top boxes).

If you experience difficulty getting your TVs and/or computers set-up please contact the GGC Help Desk at 678-407-5611 or submit an online ticket at http://helpdesk.ggc.edu. Also, for a list of frequently asked questions please visit: http://helpme.att.net/results.php?scriteria=frequently+asked+questions.

Understanding the U-verse Residential Gateway Indicator Lights


The AT&T U-verse Enabled Residential Gateway (2Wire model 3800HGV-B) has numerous indicator lights that can be used to diagnose installation and connection problems. The following table describes how to interpret the indicator lights.

Power Off Solid green Flashing red Solid red Local Ethernet, USB - PC, Wireless, MoCA (3700 model), and HomePNA (3800 model) Off Solid green Broadband Off Solid green Flashing green Flashing red Flashing green and red Service Off Solid green Flashing red Solid red

Indicates Residential Gateway is not receiving power Residential Gateway is powered on Power-On Self-Test (POST) is in progress POST failure (not bootable), or a Residential Gateway malfunction occurred Indicates Device not connected Device has established link Indicates No physical signal detected Broadband connection established via DSL or Ethernet Attempting broadband connection No broadband signal (Ethernet or DSL) detected on line Residential Gateway has been unable to establish a broadband connection for more than three consecutive minutes Indicates The residential gateway is not powered, the Residential Gateway is in bridged mode or the broadband connection is not present IP Connected Attempting IEEE 802.1X authentication or attempting to obtain DHCP information Residential gateway attempted to become IP connected and failed (after 2 minutes of solid red, Service light will go off)

3 Wireless Connection
Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed. Install the wireless adapter according to the manufacturer's instructions.

Figure 2 - Connecting via Wireless

Locating your WEP KEY & Non-2Wire Wireless Adapter Configuration Step 1 - Locating the Serial Number and Wireless Encryption Key A portion of the serial number of your Residential Gateway is used as the network name (SSID). Beneath the serial number is a ten digit number which is used as the encryption key. These are located on your Residential Gateway (Figure 3). You will need this information to configure your wireless adapter.

Figure 3 - Location of Wireless Information

(WEP KEY will also come in welcome kit provided by leasing office)
Step 2 - Configuring the Adapter 1. 2. Install and configure your wireless adapter according to the manufacturer's instructions. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA or WEP). a. The network name is the word "2WIRE" (in all capital letters), followed by the last three digits of the gateway serial number (for example, 2WIRE110). b. The encryption key is a 64-bit hex value, In the example, it is 4119627022. For 3700 model, located beneath the bar code on the bottom of the Residential Gateway. For 3800 model, listed as "Wireless Network Key:" c. For Mac OS X users, you may need to enter the "$" character at the beginning of the encryption key (for example, $4119627022).

Connecting the U-verse Receiver to your HDTV?

Connecting with HDMI (High-Definition Multimedia Interface)

This is used mainly for HD connection between the Motorola Receiver and a TV set that has HDMI input. This works also for SD content. This is an uncompressed digital audio/video interface. HDMI is the interface of choice for most new HD Audio/Visual (A/V) devices. Not only does it provide outstanding audio and video performance, but it also supports High-bandwidth Digital Content Protection (HDCP), a technology built into consumer electronic equipment that prevents illicit duplication of copyrighted material. When connecting to an HDTV set: o Change the Aspect Ratio. o Ensure you set your Receiver to either 1080i or 720p. o Ensure you go through the TV menu and select an HD resolution (720p or 1080i). o A Blue LED on the front of the Receiver indicates that an HD resolution is selected. Please Note: Regardless of how the Receiver is connected to the HDTV set (HDMI or Component), when the Receiver resolution is set to 1080i or 720p, all the other Video outputs (i.e., Composite, S-Video, RF) are disabled.

Connecting Component Output (Pb, Pr, Y for Video and L/R or Optical Audio Connections)

Pr (red), Pb (blue) are color components and Y (green) is the Black & White (B&W) part of the video. You will need an audio connection - a Left/Right audio or optical audio connection. If HDMI is not available in the TV, use component for HD connection. This component can also be used for SD connection to SD TV sets.

Please Note: Regardless of how the Receiver is connected to the HDTV set (HDMI or Component), when the Receiver resolution is set to 1080i or 720p, all the other Video outputs (i.e., Composite, S-Video, RF) are disabled.

If you need additional assistance with connecting your TV or other devices (VCRs, DVDs, sound system, etc) please refer to the following link: http://helpme.att.net/uknow/uknow_wrapper.htm? Item=11697

Troubleshooting AT&T U-verse Service


Many common U-verse problems can be solved by rebooting your AT&T U-verse Residential Gateway or rebooting your AT&T U-verse receivers (set top boxes). If you're having trouble with Internet, U-verse Voice, or all of your TVs, reboot your residential gateway. Note: Any recordings in progress will be stopped during this reboot. 1. 2. 3. Unplug the black power cord from the back of the residential gateway. Leave the residential gateway unplugged for 15 seconds. Wait 2 minutes, then re-try what you want to do.

If some - but not all - of your TVs are having trouble, reboot your receiver. Note: If this receiver also houses your DVR, any recordings in progress will be lost during this reboot. 1. 2. 3. Push in and hold the rectangular power button on the receiver wired to the TV. Hold the button for 15 seconds. After 15 seconds, release the button. Wait 2 minutes, then re-try what you want to do.

If rebooting does not fix your problem, please contact

the GGC Help Desk

at 678-407-5611 or submit an online ticket at http://helpdesk.ggc.edu.