CHAPTER NO-2

OVERVIEW OF
THE

ORGANIZATON

Overview of the Organization (PTCL)

Registered Office (Head Quarters)
Block-E, Corporate Headquarters, G-8/4, Islamabad-44000, Pakistan. Tel: +92-51-2263732 and 34 Fax: +92-51-2263733 Website: www.ptcl.com.pk

INTRODUCTION
Ten years into a new century, the telecom sector of world finds itself at crossroads after changing itself almost beyond recognition over the last 25 years. Privatization and competition are the order of the day, with a majority of countries having adopted these policies to advance their telecom sector. The results have been impressive; the industry has grown at unprecedented pace. Although there has been a phenomenal growth in Pakistan, especially in the cellular mobile communication and in the internet, yet the late density remains almost stagnant. So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of Pakistan telecommunication industry and enjoying the monopoly. This part of the report contains a brief introduction of PTCL. This introduction is divided into two parts, history and current situation.

BRIEF HISTORY
Over the years, technology has changed the concept of communication and what was thought to be a fictional only a decade ago, has actually made its way through to our hands today. This is the future we dreamt of so fondly. Welcome to the modern age, of telecommunication, which have become complementary to our lives? But there must also be an anchor to introduce, allow, improve and channelize all these services and innovations sweeping through the globe. In Pakistan same anchor is Pakistan Telecommunication Company Limited from the humble beginnings of posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, to this very day, PTCL is a story of commitment and vision.

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Pakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Governments competitive Policy, encouraging Private Sector participation and resulting in award of licenses for Cellular, card-operated Payphones, paging and, lately, data communication Services. Pursuing a progressive policy, the Government in 1991, announced its Plans to privatize PTC, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs.10 per share. These vouchers were converted into PTCL Shares in mid 1996.In 1995, Pakistan Telecommunication (Reorganization) Ordinance Formed the basis for PTCL monopoly over basic telephony in the country. It also paved the way for the establishment of an independent regulatory regime. The Provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock Exchanges in Pakistan. Since then, PTCL has been working vigorously to meet the dual Challenge of telecom development and socio-economic uplift of the country. This is characterized by a clearer appreciation of ongoing telecom scenario where in convergence of technologies continuously changes the shape of the Sector. A measure of this understanding is progressive measures such as Establishment of the companys mobile and Internet subsidiaries (U-fone & Paknet) in 1998. As telecommunication monopolies head towards and imminent end, services and infrastructure providers are set to face even bigger challenges. Pakistan also entered postmonopoly era with deregulation of the sector in January 2003. On the Government level, a comprehensive liberalization policy for Telecom sector has already been announced now. Now PTA have issued License to two new telecom companies in Pakistan TELENOR international and WARID TEL this act will put some challenges for PTCL to cope with. PTCL is in process of enhancing organizational and business Proficiency through vertical integration and horizontal diversification. At the same time, cross-national ownerships,

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operations and partnerships are being evaluated with a view to developing and diversifying the business. These are few historical developments of PTCL through the years. Historical Background 1947 1962 1990-91 Posts & Telegraph Dept. established Pakistan Telegraph & Telephone Deptt. Pakistan Telecom Corporation ALIS: 850,000 Waiting list: 900,000 Expansion Program of 900,000 lines initiated (500,000 lines by Private 1995 1996 1998 2000 2003 2005 Sector Participation 400,000 lines PTC/GOP own resources). About 5 % of PTC assets transferred to PTA, FAB & NTC. PTCL Formed listed on all Stock Exchanges of Pakistan Mobile & Internet subsidiaries established Telecom Policy Finalized Telecom Deregulation Policy Announced 26 % Shares by Etisalat UAE through open bidding

CURRENT SITUATION OF ORGANIZATION After having brief introduction from past end of PTCL now we move towards the current situation of the company .In this part focus will be on the: Structure of organization Technical & operational Net work Services provided by PTCL Financial front of PTCL Competitors and subsidies

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GENERAL ORGANIZATIONAL STRUCTURE OF PTCL

BOARD OF DIRECTOR

PRESIDENT AND CEO

SEVP (SENIOR EXECUTIVE

VICE PRESIDENT)

EVP (EXECUTIVE VICE

PRESIDENT)

REGIONAL GENERAL MANAGER (RGM)

SENIOR MANAGER /DIRECTORS

MANAGER

ASSISTANT MANAGER

INCHARGE

CLERICAL STAFF

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STRUCTURE OF PTCL OFFICES IN D.I.KHAN

Office of General Manager Office of General Manager Revenue Office

Development Office

Operation Office

Maintenance Office

Long Distance Office

Divisional Engineer Microwaves

MAIN OFFICES The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G8/4, Islamabad, which is headed by the President. Besides, it has Regional Headquarters like: Islamabad Telecom Region, Rawalpindi Telecom Region, Hazara Telecom Region Abottabad,
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 Northern Telecom Region-I Peshawar, Northern Telecom Region-1I D.I.Khan Lahore Telecom Region (South), Lahore Telecom Region (North), Multan Telecom Region, Faisalabad Telecom Region Southern Telecom Region-I Hyderabad Southern Telecom Region-II Karachi Southern Telecom Region-V Sukkur Western Telecom Region Quetta. Switching network Central region Lahore. These Regions provide Telecommunications services to the customers in their respective areas. Apart from these, PTCL has an Optical Fibre Construction Region Lahore and Optic Fibre System Islamabad, each headed by a General Manager to install, operate and look after optic fibre systems/cables.

Technical & Operational Net Work

Pakistan telecommunication Corporation under the Act 1996, Pakistan Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company Limited for the provision of telecom services within Pakistan to private sector and the general public as the Federal Government may determine and during the exclusivity period of the Pakistan Telecommunication Company Limited (PTCL) specified in above-mentioned Act. PTCL has 25 years license to provide telecom services in Pakistan with Stake in the Company with about 62% equity. PTCL has largest network and huge infrastructure for its more than 4,405,161users as on (Mar, 2008).

Switching Technology
There are 7 different kinds of switching technologies currently operational in PTCL network. Alcatel Siemens NEC
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 Ericson Hawaii J.S telecom ZTE With these different switching technologies PTCL is running its huge network and providing different communication facilities to its customers.

TECHNICAL AND OPERATIONAL MILE STONES

PTCL is continuously improving its network. During the year 2007 PTCL installed capacity was 4940154 but now in current year the installed capacity is improved. PTCL achieved 100% digitalization in this year.

Computerized Fault Management System

This feature of PTCL improved network & is being used to register & rectify Land Line Faults in a computerized way. This system was working in few cities but now it is available all over the Pakistan.

Launch Of IN Platform
To augment the capacity and introduce additional value added services a new Intelligent Network (IN) Platform was launched in October 2003.This platform has higher capacity for prepaid calling cards and provision for introduction of new services.

Optical Fiber Junction Access Network

To further support the launch of new services the optical fiber junction access network has been in implementation phase. This system further supports the upcoming project of PTCL WLL (wire less local loop), Broad Band Services & IPTV.

Management of PTCL
Walid Irshaid President & Chief Executive Officer Muhammad Nehmatullah Toor S.E.V.P (Finance) / Chief Financial Officer(C.F.O)
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Mohammad Nasrullah Chief Technical Officer (C.T.O) Syed Mazhar Hussain S.E.V.P (HR / Admin & Procurement) Hamid Farooq S.E.V.P (Business Development) Javed Mushtaq C.I.O Sikandar Naqi S.E.V.P (Corporate Development) Naveed Saeed S.E.V.P (Commercial) Abdullah Yousef S.E.V.P (Business Zone South) Nasir Iqbal S.E.V.P (Business Zone Central) Farah Qamar Company Secretary Legal Affairs Zahida Awan Ghulam Mustafa

Board of Directors
Mr. Saeed Ahmad Khan Chairman PTCL Board

Mr. Abdulrahim Abdulla Abdulrahim Al Nooryani Member PTCL Board company.

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Dr. Waqar Masood Khan Member PTCL Board

Mr. Abdulaziz Ahmed Saleh Ahmed Al Sawaleh Member PTCL Board

Mr. Jamil Ahmed Khan Member PTCL Board

Dr. Syed Ismail Shah Member PTCL Board

Mr. Fadhil Mohamed Erhama Al Ansari Member PTCL Board

Mr. Abdulaziz Hamad Omran Taryam Member PTCL Board

Dr. Ahmed Al Jarwan Member PTCL Board

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Ms. Farah Qamar Company Secretary PTCL

It is the highest body of PTCL, which has been vested with the function of policy formulation. The first Director was elected by the subscribers in their first meeting. Under the rules, the directors appointed are not being less than sever in numbers. There is general body meeting once a year of all the shareholders to elect the members of board of directors. A director once elected, holds office for a period of three years unless he resigns, becomes disqualified from being a director or otherwise ceases to hold office. A retiring director is eligible for re-election.

Current PTCL Network

Installed capacity Working connections Total exchanges Telephone density per 100 population Countries on ISD/(ISD STATION) Customer service centers Card pay phone NWD stations UIA stations Total length of main optical fiber link Optical fiber short haul links

July, 2011 5273091 4,405,161 2962 2.9 242 154 387,490 2092 1898 4591km 127.2km

These are few basic facts about PTCL network. So taking over from posts & Telegraph Department in 1947 to now providing sate of art technology it is really big achievement.

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MISSION STATEMENT OF PTCL

A companys mission statement is typically focused on its present business scope who they are and what they do mission statement broadly describes an organizations present capabilities, customer focus, activities and business makeup. Pakistan Telecommunication company limited statement is stated as An organizational environment that fosters professionalism, motivation and quality. An environment that is cost effective and conscious. Services that are based on the most optimum technology. Quality and Time conscious customer service. Sustained growth in earnings and profitability.

STRATEGIC VISION OF PTCL

Strategic vision is a roadmap of a companys future- providing specifics about technology and customer focus, the geographic and product markets to be pursued, the capabilities it plans to develop, and the kind of company that management is trying to create 4. Strategic vision of Pakistan Telecommunication Company is to be the leading ICT service provider in the region by achieving customers satisfaction and maximizing shareholders value.

CORE VALUES OF PTCL

Values are general statements, procedures or understandings that guide or channel thinking in decision making. It provides direction for action and regularizes the decision making in certain circumstances. Pakistan Telecommunication Company limited defines its values as Professional Integrity Customer Satisfaction Teamwork
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 Company loyalty

OBJECTIVES OF PTCL
Objectives are the ends towards which activity is aimed. These are the results to be achieved. Pakistan Telecommunication Company limited states its objectives as under To provide quality services to its customers in Pakistan. To provide maximum satisfaction to its customers by using the latest technology. To increase the worth of owners. To lead the telecommunication industry in Pakistan.

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