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FD 302 Rev. 10-6-95!

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FEDERAL BUREAU OF INVESTIGATION

.V Date

of transcriptionO 91&6/2 O O 1

CRAIG MARQUIS I MARQuIsy,|


Iemployed as
Fort Worth, Texas 76l55,> 817!967 7lO0,
-I

|
at his place of
' ~

System Operation Control, AMERICAN_AIRLINE$4601 AA!, Highway 350, "


was interviewed

employmentl After being advised of the identities of the interviewing agents and the purpose of the interview, MARQUIS provided the following
information: '

' On September ll,


Standard Time,

2001, at
Flight ll,

approximately 7:25
call from the

a.m. Central
number 3

MARQUIS received

a telephone 131804. This

flight attendant
B.A, ONG

on board

identified by

the crew
telephone

manifest as

Efij;i;ij:;fjiran AA at Raleigh Reservatio supervisor the Center in


ort aro ina. The call was Worth, Texas, because there was crew was not able to contact the transferred to a disturbance cockpit. ONG ' central dispatch on board and the wanted central in Fort flight dispatch Y

' ved ' "

{ONG!, AA

by NIDIA GONZALES,

employee number

call was

to contact

flight attendant.

the cockpit.

MARQUIS first

confirmed

.'

that ONG

was an AA
'

, passenger
seated in Swiss army

During this on board


103 and knife of

telephone call, ONG who was armed with


was identified some sort LEWIN, had K.A. MARTIN

reported that there a knife. vThis passenger


ELSUQANI phonetic!.

was a was
when

as TQM because it

MARQUIS first passengers to

heard this, have these.

he thought ONG then

that the

knife might

have been
for

was not

that uncommon

informed MARQUIS

that the
that the number 307280,

passenger
number 1 had

been stabbed

in seat 9B, DAVID flight attendant,

as well.

MARTIN was in bad


individuals, the

been fatally stabbed and MARTIN!, AA-employee had been

shape and was currently


number 5

on i

oxygen. Besides

these two

flight attendant,"

B. ARESTEGUI, AA employee number 167762, by the passenger with the knife. y

superficially wounded .

In addition

to these injuries, there

were twomen trying to 1

gain access to the cockpit, and by this time, all passengers had been removed from first class. After the men gained access to the cockpit, QNG could hear loud arguing from the cockpit area.- ONG also mentioned that there was something in the air that made it hard to breath. This
_ ALL intensities zantiimrr g EEREIN Ia Unrlissirrrn

'V - _
mw emmwm O9/ll/2001 at Fort

c sits
Worth, Texas,

Ul 2 ~EDB? at amass iJt:ait;tas;tnw


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FM# 265A NY 280350 302'

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FD 302a Rev. 10-6-95! ' be rb7 265A NY 280350 302 C

Contmuauon ofFD-302 of ,Craig

Marquis
92 _

_____ ~ Z

,On 09111,/_2001 ,_,Pag=_


.

telephone conversation
approximately 7:49 I"
as a result,

a.m..

lasted from
g doctor on

approximately 7:25
board Flight
to land

- . ' 7

a.m. until

There was.no

ll to

help-the injured;p
at the next available

MARQUIS wanted

the aircraft

airport. Because intended for.medical

of the medical emergencies and the violence, MARQUIS personnel and law enforcement to meet the aircraft

as soon

as it

landed. MARQUIS
contacted air Flight ll and

had the
traffic control instructed her

flight tagged
to contact

as a confirmed
the crew

hijacking and

happening with

situation. MARQUIS informed the

ATC! regarding

Iof what was


,

the -

immediately and the aircraft.

to perform a range analysis ATC reportedly heard arguing


effect of keyed the ATC to

given the over the

amount of fuel on microphone, -

hearing a statement to the you." The pilot apparently these events thereby allowing

"either turn hack or we'll kill microphone at some point during hear part of what was happening.

It was

thought that

these transmissions

were recorded

by ATC, in

this

case Boston ATC. During the time in which the telephone conversation occurred, the aircraft flew erratically and was descending in altitude. The transponder was turned off, but ATC was handling this flight as a confirmed hijacking and was attempting to track it. 4

frmm[:::::fffE:ifiif:ffi |at New AAI an International Airport in New York,


coming from

hung u the

tele hone,

York.

John Kennedy F. smoke ||reported


what was happening. Based of the

MARQUIS received

a call

upon his conversation with:


call from
ll was close to

the World

Trade Center

ONG. [::::::]called
the NEW Trade Center
' ' *I

7:49 a.m.,

corresponding to

MARQUIS figured impact of Flight the


approximately 8:10
the end

and asked

again at

a.m- and

telephone towers of was

stated that the World


involved.

YORK PORT were on

AUTHORITY confirmed fire and that an


"I

that both AA aircraft

' Although
conversation with

unsure, MARQUIS
ONG,was recorded.

thought that
He would

his telephone
ascertain whether the

conversation was recorded and would notify INVESTIGATION regarding this. The number 9 SWEENEY, AA employee number 129043, telephoned

Department in

Boston, Massachusetts.
hijacking of knew that

_-

the FEDERAL BUREAU OF flight attendant, M. the AA Flight Services the aircraft happening on

a'

crashed before
77 until

Regarding the AA really


too,late. -

Flight 77, anything was

had board.W AA

was concentrating
it was
-

on Flight

ll and
.

did not

realize the
~

peril on

Flight

REQ #35*13Y

000000135-

FD~302z1 Rv. 10-6-95!

265A NY-280350-302

Continuation ofFD-302 of Cra

ig Ma rgui s

N ,on.Q

9 /1 1_L2_O Q lm

,Pagc Z____'%_

A MARQUIS
Flight ll,
4 .documents.

provided ecopy
on the
e

of his
,e "V -

notes and
See FD-A340

_a crew manifest fer


envelope for
V,

with notes

manifest.

these

REQ- #35-13

' 00000013-e

/ I ORev.08-28-Z000! ' ,, '

' ' FEDERAL

BUREAU

OF INVESTIGATION

Precedence: ROUTINE
-

b7c Date:
0 Attn:
, UBLU =

09/17/2001
A

To:' Counterterrorism v
_
NewvYork

_ ' 0

Radical Fundamentalist

Unit

From: Pittsburgh

V _

Contact: I

Squad 4/Jo

Approved By: II Drafted By=S=c1:


Case ID #: 265D-NY' v28035G PG BOM/TWIN TOWERS
152 MAJOR CASE

Title: PENT
' OO:

NEW YORK

.0

'.

~ ',

Synopsisa To forward
contact and an FD~302. United Flight ' ,

transcript
for New

of telephone
00

call between
V

911
l

93 passenger.

Enclosures: Enclosed
Details: On
a call to 911

York are
Flight 93

the original

and one copy

of

O9/ll/2001, United
from his cellular phone,

passenger Edward
stating that there

Felt made
was a

hijacking in transcript
telephone call

progress. The of the


has been

original tape
entered into

recording '

of the
is a

cellular 7

call. -

evidence. Enclosed

QLL IEGPHATIUE CUHTAIHEE HEREIN IB'UNCLA 5IFIED

_ .

DATE El 26~EUO? 50324AUEfBAUfCPBiYHH BY

REQ. #35-13* FML 60-

l"*L/'7"01000000218

To: 0Counterterror;sm_

From: "Pittsburgh

Re: 265D NY 280350-PG;

O9/l7/2001

V LEAD s!: Set Lead 1; Adm!

COUNTERTERRORISM

AT

WASHINGTON, DC

Read and clear. Set Lead 2'A Adm!v

M 0

NEW YORK
' NEW YORK; AT
Read and clear.

NY
92

2,

REQ #35"13

000000219

FD -302 Rev. 10'-6-95!

92 -1FEDERAL BUREAU OF INVESTIGATION. 1.

.Daze

of transcription

O Q/1 1

Q O1

- Attached is a verbatim transcriptien of a recorded ccnversation between 911 and a passenger zeporting a highjacking progress aboaxd United Flight 93 on September ll, 2001.

in

I:/MCl82/254clj0l.trp

Y -

3 -1L II~IFi3l5 'E&TI HI-I L C El-3TJaII=]EI" EERE IN I3 T_TI-ICLEL5FIIID I DAETE U1. ':?EFT 6 -E C! T III 4 .e1xJ.TC JBAIIT IZP3 ,-"'X'I'i.'[i=&#

[Investigation lv/'20 PitC on 1/ 1 Q 9 1 E! sburgh PA ,


Fi!=# 265D -NY 280350-302

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by 5A|:|/@111

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92I

FD~302a Rev. I0-6-95!

265D NY 280350

Continuation ofFD-302 of

911 Call

_ _,,_ "Highjacking in
"Excuse me?

,On 9/ll/ZOO]. pro "

,,Page, 2

Caller: 911: Caller: 911: Callei 911:

Hey somebody's reporting a -"

"Highjacking in

Qrogress." 1
where are you at?"

"Sir I'm losing you, "United flight "Wait-a minute, United flight. "Bighjacking in 93."

wait, United-~night United flight progress!"

flight-93." _

Caller 911:

"Okay, where
up?"

you at up?

swhere are
United flight

you at
93."

Caller 911: Caller 911: Caller 911: Caller

"I'm in the bathroom,

"Okay, where
"I don't

are you

at?"
'

know."

"Where are you

at?" g

"I'donlt know the plane is." where


"Where did
"Newark to "Newark to

you take
San Francisco." San Francisco."

off at?"

Q11:
Caller 911:

"United flight
"I got
sir."

93." V
stay on the phone

_
with me

it, okay

Caller

"I'm trying to... UI! at the don't know what's going on."

bathroom. I ..

911:

"Hey somebody
Francisco and progress. Okay,

get the FAA, Newatk San to


they got yeah. Dude, a highjacking in get somebody

REQ. #35 l3

000000221

F D-30221 Rev. l0-6~95!

265D NY~Z8035O

Continuation of FD-302 of

911 Call from the


sir?" 1
"Yes I

0 ,0n3/11/2QOl__Jm$ airport on
4

.1, is a

the

line. This

highjackinq in
Caller 911: Caller: am."

progress. Are

you still

there

VWhat's your name sir?"


"EDWARD FELT."

911:
Caller 911:

"EDWARD FELT?
"Seven, three, "Go ahead." "Two, four,
"Go ahead."

What's ynur phone number


two 32!."

sir?"

Caller
911: Caller 911: Caller 911:

one 41!."

"Six, nine,
"How big "It's like "This is need. It's
sir?" ' "Yes EN

seven, four
of a plane sir?"

974!."

a seven-fifty-seven a seven fifty seven a seven fifty-seven

57!." 57!. Hey 57!. Sir, we

Caller
911: Caller 911:

"Okay, how

many peoples

on the

plane?

II

"It was it
"Can you
still hear

was pretty
still hear
me? It's

empty, maybe
sir} sir
over UI!.

UI!."
can you

me sir,

There s a

plane...said the plane's going down. It's over Mt. Pleasant Township somewhere. Sir? It's going down. You better make an announcement on U1!. It's over Mt. Pleasant
somewhere. Hello?

Call terminated.!

REQ. #35-13

' 000000222

.'

1
FD~302 Rev. I10-ass!. '

" i
.1-

.!
_

I .b6

FEDERAL BUREAU INVESTIGATION on

7b - @

Date oftranscription O 9 / 2 /2 O O O 1

.After being
nature of

advised of
the interview,

the identity

Iwas interviewed
of the

interviewing agents

at the

above address.

and the

he provided

the following:

,I .the

|IMARIQN

night of

I IBRITTON had dinner togetherfon 09/10/01 which is thelast time that:Isaw snrrron.
O9/ll/O1, BRITTON took a car service from her

BRITTON, but

'_On the morning of

residence in Brooklyn, New on United Airlines flight

York to Newark Airport_to depart at 8:00am #93 to San Francisco. BRITTON was traveling

to San Francisco in relation to her employment with the United states U.S.! Census Bureau, New York, New York.- BRITTON was traveling with IMs. MARTINEZ, who was also an employee of the U.S. Census Bureau in New York and in charge of computers for that agency. BRITTON did not want to go on the trip, but did it as a favor to MARTINEZ. r

I In

' At

approximatelv 9:30am
~ tok ta e d own he

or.9:4Sam on
hone nu, er mb I

O9/ll/O1, BRITTON

r ' was as follows: BRITTUN saidwas hiiacked Aer plane and


told her not to other cou
throats. that

substance the

called

worry because they would proba51y just "I 'd the hijackers had cut two
two planes had crashed
BRITTON responded

tp

take her to some passengers into the World

.Trade

were turning
and then

Center, and

the phone

and going to crash.went dead. I

|:I

that she

then heard

knew. BRITTON

a lot
n

of screaming
-

said they

I:I butgot
I she

.IIIimmediately
a cell

service. Given

a message the effect that the phone to was


phone from another passenger.
many there the plane, number was 917! 842-2697.

tried to call BRITTON a back:


During the

had borrowed

the phone number BRITTON had given him,[:::::::]assumed


phone

not in

'

BRITTON's_

personalcell. hone

information about the hljaCk8IS, h0w armed, where they currently were on

conversation[:E:::::::::::] BRITTON any identifying did_not mention I .


were, how they were who was currently flying

the plane, _ -

where the _

plane's destination
-

was, or what other passengers air Inrnanirinn tnnrirwsn '

'

ZEREII-1' I3 TJIIICIASESIFIEIITI IJHTE E'l Z6 2ClU?' B1" 5B32?l 1T.TlI,.- BEE?!!I P',:""i I*I[

lMw@Mwnw 09/17/2001

M Richmond

Hill, New

York _

n# 265A~NY 280350 302

by

I S|:| V

II

oncnewa N/A

.
_ Ina r ,QTXGQ

RE&#39;T8s do.92gn__<;ir?ins of the isitthe nciiher recommendationsPBX. propcriy FBI and nor conclusions ofxhis lnancdocwr xbvs mzz 6

_ _I

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.t

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W is

FD-302a Rev.10-6-95!

&#39;

I 136

265A-NY-280350-.302 C

ContinuationofFD-302 of _
she knew about the two_planes crashing

,,On
into the

09/1,7[_2Q01 ____,Page __ K _-2_World Trade Center. "

on plane were the currently doing.BRITTON not tellI:|how did


|:|described BRITTON

female, date of birth O4/28/year unknown, 5&#39;6", 190 pounds, with brown hair, eyes, green pierced ears, upper dentures, diabetes, home address 880 64th Street Apartment SK, Brooklyn, New York, home telephone number 18! 680-7536, cellular telephone number 917! 8422597, who typically wore a diamond ring on the ring finger of her right hand and a large, approximately one inch wide gold ring on the ring finger-of her left hand, and never wore a watch., V *p

as: MARION BETTY BRITTON, a white

tonight for
intends to

M [::::::]has

BRITTON&#39;s apartment to get


pay the rent on
and intends purposes.

the first

a key to BRITTON&#39;s apartment and going there is


time since the Crash. [:::::::].is going
her mail
BRITTON s apartment
her personal .

so he

can pay her bills.


for the
effects

next six
in the

[::::::],
or

to &#39;
.

apartmentobtain time. during of that any [%::ji:]stated effects willfor that cooperate if he the FBI needs to BRITTON&#39;s personal _
identification

seven months,

to eav

REQ.

#35-13

000000227

,,

&#39; Rev. 10-6-95! FD-302


.-

J
-1FEDERAL BUREAU

, 92

OF INVESTIGATION b6 &#39; _ ib&#39;YC

Date ofltanscripiicm 9 /&#39; O O 1 tQ 2 3 /2

? IMARK KENDALL BINGHAM, was~interviewed


advised of tinterview,
was a

interview was| t tA

i ISI&#39;1

ntity of the furnished the


United Flight

interviewing agent and the following information:


3 on Tuesday, September

After beinpg .i l

l.lI&#39;l1&#39;1g 9

nature of_the

passenger on

| IMARK

KENDALL BINGHAM, who_ age 31,


ll, 2001. -

&#39; Tuesday, September ll, 2001, On


L

BINGHAM called[:::::::::::::]
Da li ht Time

- telephone rang several times before|


up the
the phone,

Standard Time

PST!, 9:55

a.m. Eastern

|At

approximately 6;35

a.m. Pacific
EST!, the-

&#39; was watching children, answered the the phone. en W


phone. At
there was

la familyfriend who
a;m. EDT!
so she

92 .K:::::::]and BINGHAM he _needed to " ~ BINGHAM. anemergency; i tospeak thayt = that it was
phone rang again. answered the phone and the caller was MARK

an roximately

something wrong

6:44 a.m.

with the

PST 9:44

phone ~lD,

[answered
the &#39;
hung

emergency telephone
to the tele hone

I&#39;m on eing a an it hijacked." i:::%:i%ii::%lth plane s got a piece


of paper

p . . a"thisis LH*Eh_h6EETJth cal you BINGHAM saidE::::;:::;::g:::] K &#39;nt to tell MA w


call for her proceeded
nswer ler

1 [::::::]ran down the knocked on the door |


When she

hall to was told

edroom and that there was an


down the hall
was BINGHAM.

and that

"United Flight1told 93."


she was going to

and asked

B &#39;

teight

get] I

BINGHAM to telephon stay on the


vi

he was

on. lBIN

HAM replied,

i proceeded .| had bedroom. MARK, |


*y

down the hall, she was met[:::::::::] heard thetelephone ringand exited her_ was on the
, AL L II1IF RIA E."I U36 C UEITAIIIZED BY eaase ~

_ _hwmmWnM O9/l7/2001
, h# 265A~NY 280350-302
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Ihmdmmmd O9/21/2001

by sA|

fcin ,

~ t

X yx

Rganis dggnjzrlt neither ioglains recommendations nor of It isthe propmy and l0anBtbfb l6 8 conclusions FBL the of the is FBI

we &#39;z92>2o>.

iy

FD-302a Rev, 10x6-095!

. < 0 265A-NY 280350 302 b7C

Continuation &#39;0! FD-302_sf I


telephone and

_
the h

_ I
ws on United

__ _ __&#39;,On O__9_/ 11/ 1&#39; ZOO _, Page ___-2Airlines Flight 93 and that it w

|I

being hijacked. & lthen

ran to telephone the to speak[:::ii:]


_
I

REQe #35430
0. 92_

000000229

FD-302 Rev. 10-6~95!

FEDERAL

BUREAU OF

INVESTIGATION . ., .y ,. ..o &#39;0 la 7t~

&#39;

-.

4 _

Daze of tzfanscription O9/ll/2001

I was
the following
interviewing agent_and

.After eing information: T


the nature

advised of

interviewedthe the~ via the identity of


L
provided on

._

of the

interview, BRADSHAW

BRADSHAW&#39;s wife, SANDRA BRADSHAW, was a flight attendant UNITED AIRLINES, flight 93, traveling from Newark to San Francisco,

working first

class passengers.

SANDRA called

BRADSHAWlittle a

before

10:00 a-mi while on the flight and asked BRADSHAW if he had seen what happened today. BRADSHAW told SANDRA that two planes had crashed into the World Trade Center in New York-City. SANDRA then told BRADSHAW that her plane had been hijacked. She continued to state that the &#39; plane had been hijacked by three men with dark skin, and SANDRA stated "They almost looked Islamic." One of the hijackers was seated in first class and SANDRA actually looked at him, this hijacker was "a little

short guy."The other hijackers were seated in the back of the plane. . SANDRA only saw the hijackers carrying knives as weapons. All three of the hijackers put red headbands on their heads as they were hijackingthe plane. Additionally, SANDRA did not know the location of the plane but she thought that the plane might be around the MiSSiSSippi River
because they had just passed over a river.l t SANDRA stated the hijackers went up to the front of the plane and all passengers and flight attendants were in the rear of the plane. SANDRA told BRADSHAW that she counted about 27 people in the back of . the plane with her. The pilots were not in the back of the plane.

A &#39; SANDRA did not say


the language spoken if the hijackers went during the into the

anything about

what the

hijackers said
SANDRA did or not. not say

nor

hijacking.; Further, cockpit of the plane

p SANDRA was permitted to use the phone and speak freely, therefore, BRADSHAW opined that the hijackers were not closely watching 3 the passengers. Additionally, SANDRA told BRADSHAW that the passengers were getting hot water out of the galley and were going to rush the

hijackers. p At

F "

the "I

end of
up to

the telephone
first class and

call, SANDRA
she hung

told BRADSHAW that


up the telephone._

everyone was

running

..

AL L. ZIIIFEIPI-L9;TI ON C U1-ITTLIETED
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ilil- 25 2l3f.&#39;I&#39;: BY ETJZEEQ AUCfEiT.EU&#39;C?B. &#39;

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A Chicago,

Illinois telephonically!
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~ I 1/2e/ma!

FEDERAL

BUREAU

OF

INVESTIGATION

Precedence: IMMEDIATE
T0: ATLANTA
&#39; From: ATLANTA

Date: 04/O1/20Q%%
hr/ C

Approved By:

MSH

med BY" :
Case ID #1 265A NY-2BO35O AT
Title: PENTTBOMB;

A
PENDING!
&#39;

MAJOR CASE

182

Synopsis: ICE

#: AT1348

Details: O
-INFORMATION
Control Number: ATl348 _

4
CONTROL FORM A

Priority: IMMEDIATE Method of

Classification: UNCLASSIFIED

Contact: Telephone/Radio

Source. [:::::::::] FNU! &#39;


,_ Afflllatlonz ;BATE

Mmrmwmmmnmrwwmnwn _ IN I5 []1 Il:]_92 LE ;E1]:E ]:E


n1 25-2&0? BY 5032a AUEXBAHIEPBEYHH

N Information

Received Date:

09/13/2001 Time:

8:25

AM

Component/Agency: I&I/FBI

&#39;

Event: CLAIMED
HOTLINE LAST EVENING

TO HAVECALLED ms: FBI


TO REPORT A CELL PHONE CALL RECEIVED

FROM MARK
~ FORGOTTEN
REPORT. MARK

LNU,_A PASSENGER
INFORMATION LAST
CALLED BY

ON FLIGHT
NIGHT AND

93. SHE
WISHED

SAID SHE
TO UPDATE
WAS

HAD
HER

WHAT WAS

ATTEIMPTING T0jcALL vBR, s1-11: ONCE REALIZED


MISTAKE. HE

HAPPENING, SHE

ATTEMPTED

TO KEEP

HIM ow

THE ; LINE.

REQ. #35-13 [mi


3, ,

.A , awn ooooo_o3s_2_
O.

b6 . -, ib&#39;7 C

MARK TOLD

HER ONE SAID, HAIL, A SECOND

OF THE

FOUR HIJACKERS

WAS A PILOT.

AS HE

MADE HIS
ARM AND TO THIS.

WAY TO THE FRONT OF THE


HAIL HUSSEIN HIJACKER LOST

PLANE, HE
WILL REIGN. HIS TEMPER

RAISED HIS
A FEMALE AND CUT

RIGHT

PASSENGER WHO VERY WAS DISTRAUGHT MADE A NEGATIVE RESPONSE


THE -

WOMAN&#39;SFROM SHOULDER ELBOW. ARM TO


,ATTE.MPTE.0 TO TOURNIQUET THE wouun, BUT

A MALE
TI-IE sscoms

PASSENGER
HIJACKER

PUSHED THE INJUREDWOMAN INTO THE! SEAT AND PLACED A KNIFE TO HER THROAT. TI-{E FIRST HIJACKER REPEATED HIS &#39;GE1STURE&#39;

AND THEN PROCEEDED To TI-IE2 COCKPIT. MARK TOLD|: |:|THAT ms AND TWOOTHER PASSENGERS WERE To PLANNING
STORM THE COCKPIT nooa AND TAKE OVER THE PLANE. THE

I ORIGINAL

TARGET FOR

THIS PLANE

WAS THE

CAPITOL BUILDING,

A ACCORDING T|:l
Event Date:
References:

O9/ll/2001 Time:

Categoriee: 800
Event Reviewed Lead Required?:
, "O0

NUMBER&#39; FAXED
By: MSH NO

TO SIOC

REQ. #35-13

000000353

*&#39;
FD-302 Rev. 10-s-95!

ii

1 be
b7c FEDERAL BUREAU OF INVESTIGATION

Date oftranscription O 4 /2 9

/2 0 O 2

Li WEI? tierof emo.lo;zm inteifviewed at alarm|J_s


a receptionist

| the interviewer
Hispanic, date
United Airlines
1998. 1

V |After being advised of the identity of and the nature of the interview, |:provided the
October 1
5

following information:

|IWALESKA

seven ! have ISl;d years and at


Flight # 93.

of birth

1963, who

was one

MARTINEZ, female
o5 tne victims on

MARTINEZ for

since
15 AM, MARTINEZ
to San

was seen off at


via taxi-cab

On September
to Newark

92 92

he; rggidegg

11, 2001, at

approximately 06:

92

International Airport,

92 MARTINEZ
United States

to fly

was en+route
Francisco-

on business
to the W de

for her

employer, the
Center Path

Census Bureau.
On September
re routed

to Grand Central Station.[:::::]used


downtown Manhattan.

Path Train

ll, 2001ifii:f;jleftresidence 08:30 AM, the her at approximately used


Station in
to the

[:::::::::]the Path
o anhattan

Train to go to work from JerseyNJ, City,


lower Manhattan.

but due

the NYCSubway System go to to


to downtown Manhattan,

attack the

train was

1 and other the passengersesce&#39; e &#39; PM]: to were r .[%::::]returned her residence was and informed by :fff:fff:f?f:fffiTthat United
Airlines Flight #-93 had been hijacked and crashed. Airlines ig in the

and due to the

attack did

The subway

not move and at approximatel 12:00

stopped en route

L;::;:]was informed Airfone United Q that GTE call from a


t# 93 was placed to offi hat time and

had called.Ti:i;:jbelieves that Dratel that duefact the Group to the


she received no message that MARTINEZ

212-509-3400 at AM 09:45for
is located in c ose receiving numerous the large volume of

138 seconds] stated that she was not


was to

the Dra

eM e oup

telephone number

proximity to the WTC, the switchboard at Dratel calls from family and friends of employees. Due calls, callers were placed on hold and it is
nmerrn 1a.untLisIF1ra oi-2a~ann? or . 5:334 iutysawstrayrnn

ALL.IMFORHATIUEEUHTAENED &#39; a &#39; airs

mwnmmmon O4/25/2002
File # 265A-_Ny_.23Q35Q

M Washington,

D.C. telephonically!
Dale dicmied

i, |IFBI/NYPD
1 iii r

JTTF
*

_ V

R s; iio15Lc1r5:ins592:imer nor property ioanedavglagaggc recomniendations isof of ihe is conclusions the it the FBI. FBI and 58

92 L

&#39;

F0-3023 Rev. no-a-as! &#39;

b6 265A NY 28035O 11-7 -3

Continuationl QFFD-$02 V of
message. |:|further
answering machines
I September ll, 2001,

__ ,On4 2 Q0 2Page U , 2
and was not able
personal cell
I cell phones; carrier Sprint carrier Verizon. one for and one

possible that

MARTINEZ was placedwon hold


at her residence
from MARTINEZ.

stated that she did not receive has call


nor on her
t MARTINEZ had two using telephone using telephone

to "leave

phone on
.

on her

from

personal use her employer

REQ. #35-13
x _

OQOOOGBSQ .
""&#39; &#39; "&#39;

92.

FD-30.2 Roy. -95! _ 10-6

_ I

.<

&#39; b6
b C

FEDERAL BUREAUHVVESTIGATION or

Date

of transcription 0 6/ 1 12 U U2

interviewed em_Iwas 2809 &#39;nC>akIllinois.,ide of ent Butterfield Road, at her lace 10 ,After la v&#39;sed Brook, [:fE:fE::::::::] b of theagent&#39;s

I Iverizon Representativej |

Airfone Customer Service .

nature the interview,ii:%::%:jprovided information: of the following


a_part of her normalduties,[:::::::]answered a phone call
8:40 a.m. Central time, September ll, 2001. Jher

&#39; As
at approximately

the commercial
the caller

operated by Airlines. coworkers were United [:f::::;Tand her aware of


computer screen indicated that his c ll originated aboard
as TODD we saw

a flight

aircraft impacts

at t e world
himself think

Trade Center. saw two

She greeted
the

who in

turn identified

BEAMER. BEAMER

advised that
knives and

his flight
stated further

was being
that "we

hijacked; He

people with

someone entering

two people with


. BEAMER

cockpit."

knives. &#39;
remained ver

concluded that

this person
calm and

was in
g

addition to

the
this

background sounds

information, Furthermore, E: E:::]recalls an absencethe usuall of


created by
of his

courteous

while conveying

the activity

and conversations

of other

passengers. Because

if he

was a pilot to

which he

professional demeanor,

responded in

the negative.

.asked
-proceeded

EAMER

him

to hold

to advisel hold ||to


identity as hold period

while she conferred with supervisor, was in the well as to be the flight

Iof the hiiacking report while keeping BEAMER on obtain/confirm the caller&#39;s 4
number, origin and destination two minutes. .g

her supervisor. room at the time,

to provide it to

law enforcement officials. [i::::::]estimates


less than

this

in order

|:returned to BEAMER with directedqueries. _ BEAMER the restated his identity and as|:r ecalls,. advised that he was p
aboard United
F V rancisco.

flight 99

originating in

Newark and if that

landing in

San

After -

provi ing&#39;d&#39; the requ

es ted i-

&#39;nf r ti o n . as o ma , BEAMER&#39;

k e df i

he could be connected with his wife, or message could be passed to his wife &#39; order to pass the information needed

was not &#39; .

call hold for less than seconds. on a period thirty i continued


l A iii Inronniriun rnnrirnrn
_ _ l&#39; iHl3. .LiLi Lii&i&#39;:i .&#39;3li"l-Elli! &#39; IilblI &#39; 11|YI&#39;E Bl-Z6 21G&#39;T-6Ei321 ZETJC/ BEE,:&#39;CPBFHIEIF BY

possible, if a nved her. In aced the

Invsstigalionnn O6/O5/2002

at Oak

Brook, Illinois

Rk# 26SA NY 280350-302 y ihwdwmm

p06/ll/2002 i

by~ SA
i

&#39; &#39;
, n4 "92 A1 92". I I. _

i _.
O
~

doc#r_T3ins neither recommendations nor FBI. -is eunclusions Il thcjpifopcny of loaned of the the FBI is and

l FD~302a Rcv. no-6-95!

" biz;

VA
mo V

265A-NY 280350 302

Continuation 0fFD-302 of _

_ ,

W 0 ,On

UQ2 _,Page 0 _ _____ in


ten
her

conversing call. Ana interview of| BEAMER for with short period, after which, I relieved her on the [is ocumente
265A NY~280350 OUT, serial 3255. f _

speaking
minutes. She

,;

wit BEAMER or confe_rring with too be


estimates placing BEAMER on

[:;;:::]recalls the periodtime spent total of sheless than either


hold three times during

period on
than thirty regarding the exchanges.

the call,

once for

less than

two minutes

and twice for

less
BEAMER

seconds. She clothing or .&#39;

does not ethnicity of

recall any description from the hijackers during their t 07

Of further note, a print of the computer screen containing administrative information regarding the call was made when the call was disconnected. This information was to be passed to the engineering
department ~ aircraft.i in order &#39; to determine-where i_ the call was made &#39; on the

.REQ-

#35-13d,

i 000000371

= os-23-2000! Rev.

1 FWElJIEF1l92L;I3lJFiEUllJ

IF lIl92 E511 IT1 JPI

Precedence:."IMMEDIATE

t Date:

09/ll/2001
ib &#39; ll!? C

To:-Counterterrorism
Boston

Washington Field
From: Dallas

Contact: SA!
APPIM-d BYE |:| , . Drafted By: :db
, .

DT

I-

Case ID

#: 265D HQ l34810l

2650-we-222811
265D NY 280350v
Title: PENTBOMB

Synopsis: Communication
conversation that took place

to advise

recipients of

telephone
Attendant Amy Sweeny,

between Flight

American Airlines Woodward during


Details: For

Flight #11, hijacking of


information of

and Flight Services Manager American Airlines Flight #11.

Michael g
telephone

Boston, Dallas

received information
that a

from

American Airlines

Security Personnel

which indicates

conversation took American Airlines Flight Attendant Michael Woodward


as follows: V

place during the hijacking and subsequent Flight #11. Parties to this conversation Amy Sweeny on board Flight #11! and Base at Logan Airport!. The conversation went
4 -

crash_of were Manager _ generally

.Sweeny:
number 5 Class have

"The plane
class stabbed.

from business both been

has been and flight

hijacked...flight attendant attendant number

lfrom hijackers

first

..a hijacker
English very lOC, 9G, and 9E

also cut
to-be dead...the

the throat

of a

business class-passenger

ifour total!

were all

of middle

and he appears

eastern descent...three

were sitting

in business provided seat four hijackers.

class,..one spoke numbers 9B,

well." Sweeny then as those being used by the

The conversation

continued wherein

Sweeny advised

that the

hijackers had just gained access to the.cockpit. Sweeny then told_ Woodward that the plane suddenly changed direction and began to descend rapidly. At that point, Sweeny tried to contact the cockpit but did not get a response. Woodward then asked Sweeny if she knew
J ALL IHFUREATZDH&#39;C HTAIHEE _ V h i ul l hhh ifi H ~ &#39; DhTE 0l 35 2DD? BY E 3Ed

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RE .L_

#35~1a 1

of nims

is-;r.&#39;a

A 0000003801

92

..

To: Counterterrorism
Be: 265D HQ l348l0l,

From: Dallas
O9/ll/2001

b7C

their location.
God, Oh

Sweeny advised, Airlines Security

91 see

water and
_

buildings...Oh my Michael Woodward

my God... end

of conversation!."

&#39; American

advised that

LEAD S!:
Set Lead 1:

gQsToN&#39; --AT BOSION _ C


~ Contact American Airlines Fli ht

" _
Services Manager Michael

Wcodward at telephone number[::::::::::obtain detailshis ::]"to of


conversation with Flight Attendant
: A .
Y

Amy Sweeny.

lSet Lead

2: Adm!
COUNTERTERRORISM

AT WASHINGTON,
Read and Clear.

DC

&#39;Set Lead 3: Adm! t WASHINGTON FIELD

AT WASHINGTON

Read and

Clear.

Set Lead

4: Adm!

NEW YORK
AT NEW Read and

V
YORK Clear.

00 92

2 92

REQ. #35 l3

000000381

FD~302 Rev. 10-6-L95! I

. _

i-1-

[y
D Z

g FEDERALBUREAU INVESTIGATION
~ V . rvc O 9/12 /2 O O 1

Dateof transcription

~ i
AA!, AA

L Flight
Flight Academy, Systems Operations

Services, American Airlines


Center, 4601 Hwy 360, Fort.

V Worth, Texas 76155, interviewing agent,

after being provided the

apprized of the identity following information:

of the t-

conference call. During Manager, Boston, told her

A 09/11/2oo1,[::::::::]conductedflight On a
flight attendant from either a i

the call MICHAEL WOODWARD, AA Flight-Services that he received a telephone call from AA
AMY SWEENY. cell.telephone

service system
_
According to or an air

flight ll. .The.caller was WOODWARD, SWEENY s call came phone on the aircraft.

_ The
manager on duty the conversation;

call from

swrsny was

initially received

by svr

NUNEZ,
early in

at AA Boston; NUNEZ WOODWARDover took

became very distraught the call from NUNEZ;f

- SWEENY
the number

told WOQDWARD in the first


attendant had

that the class section


also been

flight had of the


stabbed in

been hijacked
The number one

and

one flight

attendant had

been stabbed.

r flight
- number

attendant was
five flight

aircraft. The
the business

class section passenger was


4 class section

of the believed
of the

aircraft. According
life threatening. of a passenger

to SWEENY, the number as a result three hijackers


three hijackers

five

attendant&#39;s injury was not one hijacker cut the throat

SWEENY also relayed that in business class. That

to have.died there were


aircraft. All

of his

wound. in the
were

SWEENY believed

business
g -

of Middle

Eastern decent.
The hijackers the hijacking

-At least
occupied seats was carried

one of the
number 9B, out. At

hijackers spoke
9E, 9G,

English very

well.

and 10C. the hijackers

K SWEENY described the


access to the cockpit
after the attempted

atmosphere in
one point,

the aircraft

as calm while
gained &#39;

of the

aircraft. SWEENY
the cockpit;
"

further relayed
the plane
the descent

to
a

WOODWARD that
changed direction

hijackers entered to contact


_

the cockpit,
rapidly. During

and&#39;began-to descend

phase, SWEENY
response. iALL

she did

not get

&#39; INFDRHATIQH tmntirrrn iUt;siw;tss;rir s

nsrrm IS umtiissrrirn -l hire 01-zs~2nn? at susea

Invwigalivn on O9/ll/2001 at
F515 265D HQ-1348101,

&#39;4265D NY~28O35O. -

BURT WORHT,TEXAS

"r

265D-WE -222811

_ Dam dictated O9/12/"ZUO1

hr SSA:r

i.

REQ1i_s d1#g15n1 neither 1@lains recommendations nor conclusions of FBI. is property FBI and Iounegtg! the 1! the of the is org . if ~ :4? 5 &#39; r. _ _

ggg gg V

ens y._{g

8 _.

FD-3 02:1 Rev. 10-6-95!

265DjHQ 01&#39;3481Ol, 2650-my-280350 tat. 2-as-we-222811,

Continuation ofFD-302l, of
WOODWARD SWEENY responded asked SWEENY "I see water; I

N ,On/I1 /1 O 1 _,,,_ O ,Page 2


if she could tell see buildings. where they were. Oh my God; Oh my God.
H

No furhter
ended. :-

communication was

received from
7 0&#39;

SWEENY; the_telephone
e

call

MiG}-IAE.L WOODWARD ean be contactedat telephone number :


may nave adaltlonaidetalis

WOODWARD. can be contacted at She telephone


ASex; 0
Race:

regardlng communlcatlon

number &#39;

Q SWEENY and Logan Airport, etween


I

&#39; [::::::::::]is further descri ed follbws: as


Telephone number;

REQ. #3SFl3

000000389 V

pee

h7c

. 09/12/2001

_MICHAEL WOODWARD,
AA!, was contacted at the

Flight Service
American Airlines

Manager, American
administrative office

Airlines
at

Logan Airport,

Boston, Massachusetts.

&#39; i

After being information: 2

advised

of the

personal and

official identities

of the"

Massachusetts State

interviewing Agent and the identity of|

Police WOODWARD MSP!,

provided the
. &#39; service manager
duties are

following
for American
to manage the

WOODWARD stated he is a flight


Airlines in flight crews Boston, Massachusetts. His job on American Airlines flights.

On September
Airport at 6 45

l1,l200l, WOODWARD
was on

came to

work at

Logan

|:| told

AA office. gometine after 8:00 AM,


him that two
ox en.

AM WOODWARD

fli

ht attendants
the plane

had beenstabbed and


was at Gate 32

he

were administered

and

he P went ~went to

with to the gate,

realized the
returning to
&#39;

see if the flight had


the flight

,lane was left and


g .

still there. came back


~.

The Y E.

downstairs. Upon
disconnected. .

learned that the call between[:::::]and


Shortly thereafter,
the airphone
SWEENEY told a business caring for

the flight attendant had been


attendant AMYSWEENEY.
stated the flight had
KAREN MARTIN!

service office,

WOODWARD

the AA flight
ll and
has been

called on
hijacked.
the #5

from Flight

been
and
also

WOODWARD the #1 attendant

attendant BOBBY.ARUSTIGUE!

stabbed. .SWEENEY

stated that nurse were


access

class passenger was stabbed and a doctor and him. SWEENEY stated that three ! hijackers

gained access

to the

cockpit and
with the

the flight
pilots or

crew could not


the cockpit.

gain A
,,

or communicate

The hijackers
and 9G

were sitting
the hijackers

in seats

108, 9C, and another

and 9G or 9D spoke poor


._

SWEENEY described

as three

Middle Eastern

males. One

of the
. &#39;

males spoke -M

good English V. Bait

5nqli5h- aiiirnmmuinicmnnnmn
HERElK IS UHCL&$SEFIE3

El 2642U@? BY.6@3E4 aUt;sawrtPBitnn


. &#39;
O9/ll/Ol .

A O9/ll/Ol
265A NY-280350-302 .

Boston,

MA, g

I: o
A REQ.

u
IV -WLM75 sol I!~ 92 ooooooseo s 7 ak f_

#35-13

26&#39;5A NY 28035_0 302 if .b


MICHAEL WGODWARD

09/11/01 E

_ As
gentleman in

the conversation continued, SWEENEY told


business class is not going to make it

WOODWARE the _
because his

throat is
not think

slashed and
the captain

he is
V g

bleeding severely.
the plane.

She said
i

that she
how

did

was flying

SWEENEY described

&#39; they flying were


call was

terminated. i

low over the water,

then said
i i"

OH my God and the


that AA flight coach section

Before the plane crashed, attendant, BETTY ONG, was in the

SWEENEY stated last row of the

talking to
he signed

SOmeOne on air the


took notes

phone. ~
while he was talking to

4 E

_ WQODWARD

SWEENEY which

and dated *E

and gave 5 g

to the

interviewing Agent. .4.

w000wARD .

V The

following_identiying information
> MICHAEL BIRTH: . E

was obtained
WOODWARD 1

i.

from

NAME: DATE OF I "SSAN: ADDRESS:

MASSPORT ID#:
AA 10%:

REQ- #25-13
I

gV
__ ____ __ __

000000391

F:302inzv.iogs9s!
i b6 HQ .V - FEDERAL -BUREAU OF _1_ INVESTIGATION b7c *

Date 0!trnscription O 9 1 2 /2 O O 1

.DL 336

Case #265D NY-280350

_ &#39;

A -

L telephone conversation
and the

This is
Attendant BETTY

a taped
ONG of

between Flight
AMERICAN AIRLINES

A A
I

AMERICAN AIRLINES

SOUTHEAST RESERVATION CENTER, WINSTON and VANESSA. ll of AMERICAN AIRLINES. iToday&#39;s date is September

She was ll, 2001.

On Flight I

AIL TT=I&#39;F&#39;iY:?1T* I.Jf.TT FIN 11 .~1&#39;T !TTl ;92T.&#39;E*] EI1&#39;3

BEBE INI S TII=IC LL35


NATE

IFIE D

_ .

I31--25-1280? BY AU=IA!B215,fTLI&#39;3i.-"E }F

hw mwwnn O9/ll/2001&#39; m Terry,


~Fi1e# 265D NY 218035O

North Carolina
, .Date

telephonically!
dictated O9/ll/ZIOIOI

by SA|:l*@ldi
.
V. iw .

f10Cl#l&#39;IgOlf1$ neither isihe of the is lb O rei0mmendBliOnSFBI. conclusions of [if norproperly FBI and it loaned
A 30 3m _

,
FD-302:1 Rev. H!-6~9LS!

~ v265D NY 28035O
&#39; ib7C

b6

Y Continuation ofFD-3020f .__BE_l_TT _


LARRY.WANSLEY &#39; WANSLEY!: T

,On

O0]. ,Fage ,2

-Today&#39;s is date
12:28 p.m., Airlines, Dallas

September l1,f200l.
Corporate Security,
Headquarters, telephone a conversation

The time

is

Central Time.

I&#39;m LARRY WANSLEY,

Managing Director,

American.

rim

on the line with

NYDIA GONZALEZ
as to

number,

who will

relay

and statement

what transpired this morning. state your name and spell it,
NYDIA GONZALEZ

,NYDIA would etc;

you please e

GONZALEZ!:

My name
And NYDIA,
Is that

is NYDIA
you are

GONZALEZ, N Y D-I A A &#39; z,


calling number at the
_ ,

G O N Z A L E Z. I&#39;m
WANSLEY:

_ CENTER.

RALEIGH RESERVATION
T

correct?

GONZALEZ

~ I&#39;mthe at
North Carolina.

SOUTHEAST RESERVATION
-T

CENTER in

Terry,
,

WANSLEY: GONZALEZ: WANSLEYE

And your

telephone number

is?

Area <=<><1*=l:l
Okay, and uh, would you relate occurred this morning? _ I&#39;m the Operations Specialist the incident on duty at the as it time and

GONZALEZ

I would say at approximately 8:20, one of our employees received a phone call from, from a flight attendant on one of our flights. She answered the , call through our International Resolution Desk who in

turn hit

the emergency

button and

at that

time I

started listening on a call. The flight name was BETTY ONG and she was relaying was happening on the aircraft. Letting uh two gentlemen who had gotten into the

attendantfs to us what us know about cockpit and that that

how two of the


WANSLEY:

flight attendants
is my understanding
recorded. Is

had been stabbed.


that correct?

Okay NYDIA,
conversation is

uh it

GONZALEZ: WANSLEY:

I have

it recorded

and do

you want it?t

Yes, if

you will proceed


-

and play it."

_ A
-

AL1 IIQFIBPILQTI iIII&#39;I I: AIMEE! 11111"

HEREIN IS UIJELASSIFIEI1 -IJQTTE i3l~EiE?-;3;IU!1&#39;} l .UC;&#39;BAB?,*CPB; &#39;I{EI BY 6@32~

REQ. #35-13

L _O00000401

Q
FD-302a Rev. I0-6-905! 0

265D NY 280350

Continuation ofFD~302TTY of _ QNG

__ _ ,

On

/&#39; O O _ /2 ]__]_ Page 3 1

GONZALEZ:

.0

I&#39;m gonna to try play


UI!
got

it now,

I don&#39;t
iHe s
0

FLIGHT ATTENDANT BETTY ONG!: 4

mace or

This is

something.~ ~,

ah_ONG.

We can&#39;t breathe XUI!.


you said ~ V

WINSTON:

Can you the flight

describe the deck or

person that U1!? _

went into "

ONG:

I&#39;m, I&#39;m sitting


business. Can

in the
you hold

back coming back from


on for one second,

coming back?

1 _

he&#39;s

Unintelligible noise
ONG: .

in background.

~ its

A
Ah, I&#39;m ~

On, on number one. He stood nobody knows what he&#39;s going

upstairs UI!. to do. U1! Ah,

UI! is to the
WINSTON:

his U1! right now. UI! Ah, we can&#39;t get cockpit, the-door won&#39;t-open. Hello?_
information relative that. Uhm, at this to ah, you point? What know, A

Can you UI! force, force

operation, what
12?

flight are
Okay.

we talking

about, Flights
right now.

ONGI L
WINSTQN; ONG: WINSTON: ONGt VANESSA:

Right now?

Flight 11.
Flight 11,

We&#39;re Flight ll on

.-

Okay.

UI!
Yeah.

we are
&#39; .

working on
Q .

One of

the flight

attendants UI!

has

been stabbed. get We don&#39;t

Can anybody get up to up to the cockpit? We can&#39;t even get know what&#39;s going on UI! keep the

the cockpit? Can anybody V .&#39; a manager up there. to the and cockpit. TV

ONG:

WINSTON:~ ONG:

door closed

Okay. T

_REQ. #35-13

000000402

K FD-302:: Rev. 10-6-95! -

265D NY 28035O

c ontmuatmn atuam of &#39; &#39;

-BETTY

ONG mO9/11/2001 _ _ _, V

__ ,

___

m4

WINSTON
ONG:

U1! Did

you

seen the

girl who

got stabbed?They might or, or see if


there?

WINSTON:ONG: WINSTON VANESSA:

I think the guys are up there. they are on their way up there Nobody can call the cockpit to inside. &#39;Hey,_is anybody still

have gon something. we can get .


.

91

Yes, I&#39;mhere. still


Okay, I&#39;m staying on the

x
line as well.

Okay. in
attendant, or We need

&#39;
is calling
who? UI! call, I number three UI! Flight else? You on this ll UI!. know, ah flight. Have somebody
s

UI!, who

reservations? ,Is
"

it a

flight

WINSTON:
ONG:

for U1!

I&#39;m numberthree. I&#39;m UI! on this flight and you guys called anyone
UNIDENTIFIED MALE

calling medical
UI! Is

and we

can&#39;t get them.

UM!: &#39;

anybody

WINSTON ONG:
WINSTON ONG: WINSTON &#39;92 ONG: WINSTON ONG: WINSTON

What, what seat We&#39;ve just left


We&#39;resuppose But-what seat?

there? Is

anybody there?

to

are you in? What seat are you in? Boston_and we&#39;re up in the air. go to LA and UI!. _ A
What&#39;s

the number

of your
3R

seat?

Okay. Iim

in the

jump seat

right now.

Okay, are
you say Hello?o 0 Hello, what

you the
*1 is your

flight attendant?
&#39; name? speak up. y .

-I&#39;m sorry,did
*

you&#39;re the flight attendant?

Uhm, you&#39;ll have to What is


I 1

I can&#39;t hear you.

your name?

REQ.

#35-13

&#39; Rev. 10-e-95! FD-302a

265D-NY 28035O

Continuation ofFD-302 of BE IT_Y


ONG: &#39;

QNG &#39;

, On _Q 1 /_2_Oi0 9 /1 1_ [Page

Okay, my name is BETTY ONG., I&#39;m number on Q three


Flight ll. . _ &#39; Okay. A

WINSTON: ONG:

The cockpit

is not

answering their

calls and

there&#39;s
we can&#39;t mace or

somebody back in business breathe in business class. something.


WINSTON:

class and there, Somebody s got ti *


1 .

Can you describe

flying business
I&#39;m, I&#39;m sitting

class? g
in the

the person

that you

~&#39; &#39;

said, someone
from

is

ONG:

back, he&#39;s coming back

business, If
coming back.

you can hold


_ , tg

on for one

second, he s&#39;

Unintelligible
ONG:

in background. &#39; Our, our number one who UI!

. _m
stabbed. Or, something
A

stabbed. Ah, nobody knows who stabbed who and we can&#39;t even get up to business class because nobody can breathe. Our number one in i{UI! stabbed right now. In number five: The first class passenger

that, ah first ah class galley flight.attendant our passenger is stabbed; We can&#39;t to get cockpit, the door won&#39;t open. gHello?
WINSTON: .

and the . also,


at this

Yeah, we&#39;re

getting

all the

information. We&#39;re

you know, of course, point? .&#39;


&#39; VANESSA: &#39;

recording&#39;this.. Uhm, I

This is

talking about?

operations.

gwhat flight

&#39; &#39;

number are

we

WINSTON:&#39; &#39; VANESSA: ONG: WINSTON: ONG:

Flight_12.
Flight 12, okay. ~

Okay, we are Flight


This is
Boston to

ll

right now.
_ .

This is

Flight ll.

Elight 11,
Los Angeles.

okay.

REQ.
L i.

#35~13,

000000404

FD~302a Rev, l.0~6&#39;-95!

265D NY*28035O

CmmmmmnMTDJMOf WBEIIX

ONG, .;; W,,&1O9[ll/2001


Yeah. . ..

,P@c_;_6.

WINSTON: ONG:

And the

attendant has

one that

been stabbed.

has been

stabbed and

our flight

VANESSA:

Can anybody get upyto


up to the coekpit?
We-canlt even-get who&#39;s up there. U1! keep the door

."

the cockpit?
,
cockpit. We

Can anybody get


don t know _ ,-&#39;

ONG:

into the e

WINSTON:
ONG: WINSTON: ONG:

closed and IN the girls ~

I&#39;m sorry? I Can they not see

get upset?

I think or they

the guys are up there. They are on their way up there or,
call the anybody still

might have gone or something.


.

Somebody can inside. Is


WINSTON: ONG: WINSTON: VANESSA:

cockpit. We Can&#39;t even get there? &#39;

Yes, we&#39;re still herel Okay, I&#39;ll Okay. I


attendant or

stay

on the _

line

as well. _

UI! who

is calling

who?

reservations?
&#39;

Is it

a flight

WINSTON: VANESSA: ONG:

I-believe her
BETTY. .

name is BETTY

ONG.

I m number UI! on this


Yeah. 4

three, I&#39;m number three flight. &#39;

on this flight.

"

WINSTON:
ONG: VANESSA:

I&#39;m Flight ll.


else?

y
I h -

y y_ Have you guys called


&#39;

From where
A -

to where?

anyone

RE

#35 13

, 000000405

FD-3002a Rev. 10-6-95!

265D~NY-

280350

Continuation oFD-302 of -BETTE ONG


ONG: 3Recordin GONZALEZ WANSLEY:

_
calling medical &#39; 0&#39;
as it goes.

,On D9/ll[__ZOUl

,Page 7

No, we re just g concluded.&#39; .


: ;That s . Okay. :Right.
Okay. M -

and we can&#39;t get

_ -,
as far

_ . lasted another five "


y

The conversation

or

ten

minutes but
GONZALEZ WANSLEY:

that&#39;s all the


V
~

recording we

have?

: GONZALEZ Communications
cause the
WANSLEY:

is checking
emergency button

into it
was on the

to find
whole time.

out why
1

-Okay, okay, as balance of the

you recall, what was the ah, conversation? Can you?

the

GONZALEZ

: We &#39; "

were trying to determine uh, at-that on the phone with CRAIG, to determine had been an fatalities or what if they
&#39; description they had of, or if there had

point I was whether there had any &#39;


PA

been any anyone like

announcements made
gotten any and, and,
WANSLEY:

from the
word from

ah, from

the pilots.&#39;
that.

If

,l

I see,

follow up uh
GONZALEZ

as to those
of the

you didn&#39;t, you didn&#39;t have anymore


questions? , the same,
told us

:No,
-&#39;

no she
condition

just repeated
number one she to be
w

she uh

gave us the
at one

flight attendant

point. She
oxygen, and they believed
WANSLEY: GONZALEZ WANSLEY:

became conscious,
ah then him
V

they were
that one

giving her
of their

passengers, DANIEL
Okay.

LORD, I

think the

name was,

uh,

fatally stabbed.

_ &#39;

: He 0 Okay.

was one -.

of our

passengers in

first class. , &#39;-

GONZALEZ 0 : l the

igAnd then

she started

telling us
.

about how erratically


and
92

flight was sideways..

going, descending really fast _ &#39; 0 &#39;

REQ.

335-13
_,

000000406

FD-302a Rcv.l0-6-95!

&#39; 265D NY 280350

Cuntinuation ofFD-30201" BETTY ONG *


|

,On >09/I-11/2001
~"

,Page
&#39;

8
.

wANsLEY0
GONZALEZI.

Okay, and jump seat.

she was at the Is that right? back to coach.

rear of

the plane &#39;- &#39; .I "

on the

~_

And she

been brought

told us

how the

first class

passenqers.had

WANSLEY:-

Uh,.anything else
Uh, basically Okay, so uh, at,

that you
that was at the it. I end of

recall?
M that conversation did

GONZALEZ:
WANSLEY: i

she say anything about did it just ~


GONZALEZ: WANSLEY: GONZALEZ:

uhm, where M fi

we re going in or O.

No,

I10.

Stop, V No, at that


the flight,

_ I point she was were her just saying,


going

"Oh, my
down "

God, .
she phone

it&#39;s going down, it&#39;s

WANSLEY: GONZALEZ:

Okay, those

last comments?

-1

Basically, "We&#39;re, we re going down." did ask for us to ptay for her. Okay. Did, ah, I assume that she was

Yeah; and . on a cell

WANSLEY:

is that
GONZALEZ: WANSLEY;

right?
don&#39;t know.

A :&#39;

_
We didn&#39;t determine that.

Uh,

I, I

Okay,

information. &#39;

I, I

wanted to and ah

clarify that VANESSA to

if you
-

had that

GONZALEZ: WANSLEY:

With WINSTON

see if

they recall. point to

Okay. Well,
conclude what if you can, if
me. I

NYDIA. I
we need you can

think that
~ -

uh, that&#39;ll

to do at this particular fax those two statements

GONZALEZ: END OF TAPE.

I will.

REQ- #35 13

000000407

F D-30231 Rev. l0-6-95!

265D NY?28035O

Continuation QFFD-302 of BETTY

QNG

,OnO 9 1 1l /&#39;

,Page _.Q_..

REQ- #35 13

~ 000000408

,_/-I t

FD-302 aw no-6-95>

-1. . FEDERAL BUREAU OF INVESTIGATION ,

. Daze of transcription 5/2 O 1 &#39; U Q/1 O

II
Ii

i Massachusetts
dt en

Airport. Also

f ity on&#39; ewing 3Thereafter, provided

State Police

present during the interview


&#39;

was interviewedHotel in Hiltonat Ehe Loqan


MSP!. I

wasI I

agents and the nature of the inquiry. the following information voluntarily:

Iwas advised of the

II
on AMERICAN executive for
California on business. .

IPHILIPH MROSENZWEIG, a passenger


AIRLINES flight number llAA SUN MICROSYSTEMS, a computer #11!. PHILIPH was an . firm, and was traveling to

PHILIPH at
a laptop

LIMO 18, a limo service located in Woburn, MA, picked approximately 6:00 a.m. on September ll, 2001.

up

I PHIL

traveled with
case.

a black
&#39; gold

roller-board carry on
&#39;

suitcase and
-

computer

was a replacement,Tiff gfffiibelieved that wasengraved., it not


PHILILP &#39; wore a wedding band.~ As the wedding band PHILIPH also
scars form

wa c

wi

a black scars

leather wrist

band.

- PHILIPH

bore surgery

on his

lower and

upper back_and
i

two hernia

operations. &#39;

either being Sprint or Cellular One. I Ianswering

PHILIPH&#39;sphone number cell was I


unintelligible phone call etween

I the carrier
a.m. and 9:00 a.m.

I on September ll, 2001.


attempted to call her.

recorded an

beliesves PHILIPH
,

machine

might have &#39;

Elli. II*liF[!1&#39;~EI&#39;i!.TIf3I*1&#39; CEEZ-1&#39;l1&#39;e.IIiIF.ID " %FE.&#39;_&#39;.I1I UI~1lIL.!iIi3iIFIED_ ~ IHETE Cll 35 EUO&#39;? HY .&1lTC,."BMI.T:"CPB,"&#39;&#39;ZiTJ

mwnemwcn 09/12/2001

at Boston,

Massachusetts _

Fiia 255D-NY-280,350

D1lEdiC{21lCC| O9/1.5/2061

by SAI
WI I
Q zoa

.
M . _ ,_
amt! "

R _d0c%13:5 .I1@l3in5 neither recommendations nor mi: FBI. isthe property FBI and loaned conciusions of It of the is

,_

"

_ ,

FD-302 REV. 10-*6-$5! g , -1t

in I
BUREAU OF INVESTIGATION _

"

i Data

of transcription O 9/1 2 /2 O O 1

RE: LEAD

CONTROL NUMBERS: DL267 AND CE66

&#39;

&#39; Iwas
the nature
information:

AMERICAN AIRLINES AA! SQUTH Dr&#39;v Car North Clina, ie, y, a ro was advised of the official identity

interviewed employme His at place of


&#39; = OEElCE,t5 Greqsgn

|I

t
and

of the

interviewing agent

of the

interview. He

then provided_the

following
~

the Information

On September 2001,| ll,


Center when

he received

a report_of
by a

an emergency

|duty at I
the

telephone call which was International Department.

being handled _ &#39;

representative in l&#39; "A

&#39; ljwas
to the

informed the call concerneda hijacking and went


began listening to the call; Operations
on the line. GONZALEZ wa ing
VANESSA MINTER whom he replaced on the telephone

NYDIA GONZALEZ was already


listened. i-

call. When[::::]

station of

Specialist
the

dialogue the individual placedcall_andT:Eiiiisimply with who the


a Flight

W |

Attendant-named-BETTY. BETTY
Attendant Number
was the AA designation

j the individual who placed


3 on AA Flight
for the

further identified
ll. Flight stationed in
attendant who

the call was


herself as
the rear
as to be dead. i

being Flight
Number 3 the aircraft.

Attendant
serviced the

coach section
seated in

of the

plane and
described as
also been

was typically

of

whether there were any


9B, further Flight Attendant

BETTY LAST

injuries. BETTY
had been

NAME UNKNOWN! LNU!

stated the

was questioned appeared to

individual who

was

Flight Attendant was stabbE;:;n;:;n:;lrious Number 1 condition..


Number 1
5 had

placed on

oxygen. Flight
was not

Attendant Number

Number lgis First Class

being in the Head condition. ant and typically services Attendant serious Flight Atten E::::;]explained that Flight the
area of the plane,
&#39; 5&1. _ , V . -DETE

stabbed,

but

described as

Flight Attendant
on the Cabin.

Number 5 could be

responsible for

working anywhere

L IIlFU17?l*UiTI E GIT DNTAIZJED


HE1?fEI1=_3 UI*ICLiE= 5Ii&#39;7IEII* I

131-26 -~3C|D&#39;? BY 4 ATJc:i B-E&IIJ| l.LTPE: | {~ !3i32*1L

*mwngnmnm

09/12/2091

M Cary,

North Carolina

.,&#39;

&#39;

&#39;nn# 265D NY 280350 CE

" -

Dmemmmw 09/12/2001

by SA @@P
..

N
~ &#39;2 &#39;

a I
&#39;

RE&#39;@i_s d<#gr5n1. _03!ains neither recommendations nor the FBI. the property FBI. andloanecU0!Q1@ conclusions of It is of the is

jky

p vi v.&#39;92x 1

FD~302a Rev. 10-6~95!"

Zf6 5D3NY-28O350*CE
.e

b6
mt

Continuation___| of am:-302
seated in

I c &#39;
in the cockpit.

,Qn _0_9_/ ,P&#39;age 122O O1 " _2_ / c


This passenger&#39;s

|:|listened as

10B was currently

BETTY relayed that a


as SAMIR

passenger who was

name was

provided and
to the

phonetically reported

AL ASAQUAMI. a

flight crew hijackers. It or the appearedE;::;:;Jthat BETTY LNU!


was getting
to the

BETTY informed the First Class "passengers had been moved T coach section but did not specify if this was done by the
her information from another in lVl uap and relaying it
i_ .

Reservations Office.

BETTY descending and

call disconnected. t:ffff]looked clock which was at the indicated the


time was approximately 8:43 Throughout the
indication of

began explaining that thew

that the -going down

plane was rapidly fast. Thereafter,

the phone

A.M. p

y,

7 Y

V T

A purpose
of a

provided no

conversation, Flight
where the

of the

hijacking attempt .

"

aircraft was

AttendantVlBETTY LNU!

V _i

headed

or the

_ [:::::]estimated
length.l -

minutes in

conversation which

was reported

he listened to approximately minutese ten


to be in excess
&#39; 7

of twenty

0!

< .T
occurred after

|:|overheard no
total number
takeoff.

reference tothe total numberpf


of hijackers, or how soon the

flight
event

attendants, the

flight attendants.

~ |:|had

no indication as to what was used to stab the


&#39;_ T

REQ. #35-13

_ _oo0ooo439_

FD-302 Rev.I0-6 -9,5!

. Ly

FEDERAL or INVESIIGATION BUREAU if/1, . -K,


I__
RE: LEAD CONTROL NUMBERS:

Dale of transcription, O/1 2 /2 O 0 1


DL267; CE66; AND CE233

NYDIA E.

GONZALEZ, Hispanic

female,

&#39; Center 5E:ffffff:fiTe,_Cary, 27511, SERO!, North Carolina


vtelephone number
identity of

M J

employment,_American Airlines
the interviewing .GONZALEZ is a

was interviewed at her , of place


AAI Southeastern
After being

Reservation
the
of the

advised of

Agent and

the nature

-&#39;

interview, GONZALEZ

provided the

following information:
for

the AA, employee number[%?i::%j-several AA&#39;s She has-been AA working for for approximately 20 years. The SERO is one of
air travel reservation call centers. Their main reservation emergency

er &#39;tion Operations Specialist

center
calls with
in charged

is located

in Dallas,
office as

Texas, GONZALEZ is a supervisor


necessary.
coordinating any

of monitoring

their main

calls and

A On September ll, 2001, on or about 8:20 AM, GONZALEZ was at her desk when she received an emergency signal light on hen telephone console. The emergency signal can be initiated, by any AA reservation agent by pressing a button at their desk, whenever they receive a call deemed to he emergency in
nature.! The emergency signal light was initiated by WINSTON .

SADLER, one

of the

reservation

agent on

duty, who

received a

call from_a woman identified as BETTY ONG. GONZALEZ monitored the telephone conversation between SADLER and ONG. ONG&#39; &#39; identified herself as the "number 3" flight attendant FA! on the AA flight number ll, from Boston to Los Angeles. ONG said that she was sitting on the "jump seat BR" at the rear of the aircraft, and she advised that somebody got stabbed in V business class, onhoard the airplane. .At that point, GONZALEZ contacted CRAIG MARKER,-the manager on duty at theAA Security Operations Control SOC! located in Dallas, Texas. GONZALES was coordinating the call with MARKEE while she monitored the conversation between SADLER and ONG. ONG reported that the number land number 5 FA&#39;s gotstabbed, and that nobody can , &#39; ~ y All II-IFIfiPl<i;%TIUI&#39;I CDDITAIEED ,
&#39; ~ HEFE IIII LTNCLASEIFIEII1 ,&#39; &#39; DATE 13 2 S -3UH T BY 6 D E <51 l 2 J_TlI,_"EE5T C f&#39;I&#39;IT.1.T PB _!

mwaqmmon O9/12/2001
Fm-=# 2650-NY-28035O4CE

m Cary,

North Carolina
A 1

A A
.Datedictated 09/12/2001

by $A,|:l1Pl=@@P Z Wi-,H5_. v ,~,

,O yr

ZG y
I

&#39;_doc135.co]1t3ins neilhcr conclusions of l: isthe rccgmmcndnkions nor rho F31 property the. andioaned of FBI is B fygagnr /444

FD-302:1 Rev. 10-6-95!

265D NY~280350cCE

CmmmmwhMFD8Mof Nydia

E._Gonzalez ,

-_,onO9Zl2[200l
later in had been the , seriously but the
at the rear of

,P%e

get into the cockpit. conversation that the

stabbed and

might be
did not

unconscious. The
number 5 see the FA was
said that

GONZALES deduced lead FA, number 1,

number 1 FA was

on oxygeninjury
the

at some
was not

point. ,The
serious. GONZALEZ

also stabbed,
ONG was

airplane and

knife weapon..

GONZALEZ was

relaying the situation on

information back to the_airplane. &#39;

MARKEE as ONG described L, recorded. L device. The


up to

the &#39;

button, the telephone conversation was being automatically on a Rockwell telephone recording
recording device conversation was
the conversation

GONZALEZ advised that when


is capable provided to
is as follow:

SADLER pressed the emergency


L.
only 4 minutes. portion of

of recording the FBI.


V .

The duration of telephone contact with 23 to 25 minutes. She said that the

ONG lasted approximately recorded portion of the


The unrecorded

locked in

ONG advised the cockpit,

that there appeared to be two one of which was assigned to


other_flight attendants. could not provide any

passengers seat 10B,

business class,

under the

name of AL SUGAMI phoneticy. ONG

was;

getting this information from not see the two passengers, and descriptions of them. .

She did physical &#39;

GONZALEZ asked ONG about


passengers and
ONG said
were not

the condition
made any
made, and

of all
announcements.
that the

whether the coach class suspect


the situation.

flight crew

that no
aware of

announcements were

passengers in

something was
ONG said that the

going on,
First

but
Class

passengers were moved to Coach, and that the Business Class cabin was sprayed with possibly-mace. ONG said that it was , difficult to breathe, and it was difficult to see what was going on in the Business and First Class. .ONG told GONZALEZ that she was informed by other FA&#39;s that a passenger by the name of DANIEL LBWIN may have been fatally wounded. GONZALEZ said thati

LEWIN may have been


confirmed. A N . ONG the airplane, rapid descents
There were

A &#39;

on sit

98. but

&#39; .

that information

&#39; ,

is not

&#39;

call, GONZALEZ their prayers.

kept GONZALEZ appraised of the flying condition of and that from time to time the airplane was taking and flying sideways, erratically. Throughout the

did not

hear much

commotion on keep the

the background..
asked for

moments in

the conversations

where ONG

GONZALEZ tried to

line open

and_kept

REQ .

#35-13 . 000000445

FD~302n Riv. 10-5.-95!.

2650-my-tzsosso-cs M
. &#39; it -h7c

ContinuationofFD-3020f _ Ny_dia
-

E."&#39;Gonz.alez
92 &#39; &#39;

__ U9/12/_2@Ul _,Page ,On


.

ONG talking. At one point, ONG started to cry and said "Oh God Oh God, what is going on!" and the call ended. GONZALEZ later

saw what
destruction of

happened on
the World

the television
Trade Center.

news coverage

of the
.

On a separate

matter, GONZALEZ told the


9:30AM, September ll, 2001,

writer

about

E%fff;iwho also thebutton last name ressed to notified GONZ LEZ. emergency [::::::::]reported that
. This call was
flew on

named| I

another call

on or about

received by_AA

Reservation Agent|:92

from Eugene,

by a woman

not reported!,

AA flight

n vlas,

Texas

DEW! to

Portland, Oregon

PDX! on

Sunday, September

9, 2001;
his exception Instead,

Upon returning to his suitcase and found that .of his toiletries, were

home in Eugene, Oregon, he opened all of his belonging, with the missing inside the suitcase.

Arabic.English words [fffiffi:f:Treported inthe memos, could that she only read the "Millbroke, " "&#39; sted, CT", and
father was certain that the suitcase was is, and that his

he found

i"

lstic

bags, fuses,

and 3

memos written

in

that the dated in ff::i2:::?ijsaid memos July. were that her


toiletries were
information regarding

in there.

GONZALEZ did not have


of the

any additional
the_ l&#39;

the details

contents of

[:::::::] and

suitcase 2001, she

or the description of contacted-AA Security

reported the incident right

fuses found. On September 11, Managing Director, LARRY

after the

call.

REQ. #35 13

_ GO0000446

i |

FD-302 Rcv. I0-6-95! J t _ _1_ _

FEDERAL BUREAU OF l1 WE STIGATlON ,


DFYC

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131.26 ? AND c266 4

VANESSA DIAS MINTER was


Airlines Southeastern

interviewed at

the American
Drive Cari,

&#39;

MINTBR is an International and has been so emoloved for

North Carolina Reservation 275l1,[RE


interview was|

servatigns Center;

500 Greqson

one year.

Agent for American Airlines Also_present during the_

advised of the identity of the interviewing agent and the nature of the interview, VANESSA MINTER provided the following information:

I After

being

!
92

VANESSA MINTER

advised that

she arrived

at work

at the

American Airlines
on Tuesday,

Southeastern Reservations
ll, 2QOl. She

Center around station by about calls. -

6:30 a.m
to A

September

showed her

security badge

access the 11, 2001,

facility and and that_she

was at was not

her work

7:00 a;m.
MINTERi of September

MINTER normally works a stated that things were At approximately


call at her work

shift from-7:00 going pretty 7:59 a.m.,

receiving many

a.m. to 3:30 p.m. slow on the morning MINTER received


caller. The

a telephone
caller&#39;s first

station from

a female

words were, I think we&#39;re beinghijacked.7 MINTER if she could hold for a moment. MINTER looked for,

asked the caller but was unable to


desk. Her call

find, the
ldialed the

emergency button
American Airlines

on her

phone pad.

MINTER then speed

international resolution

was answered by WINSTON WINSTON what the caller

Last Name Unknown! LNU!. MINTER told had said. yMINTER then told WINSTON that she iALL, II-I}T"i&#39;_ ,FIiaTI=3I92I .E!3!92I&#39;l"iiI2~IED ~ .
A ererrn ZS UNCLA3SIFEED niir El-26~2GU? BY 9324 AUEEAUCP3YHU

Investigationon O9/12/ZQO1 Film! Z65D NY~28035Cl~CE

at Cary,

North Carolina-s

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&#39;

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dictawd Q9/12/2001

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ContinuationufFD-3020f ___ V ANES3A

DIAS IVIINTER

,__,0:iQ9/lZ_/2001

,Page 2.

the-caller all being on the telephone line at the same time. MINTER indicated that WINSTON was physically located on the other side building from her. WINSTON asked MINTER if she had pushed the emergency button on her phone. When MINTER responded negatively, also alerts
on the

was going

to open

up thepline,"

which resulted

in she,

WINSTON, and
of the
k

WINSTON pushed the emergency button on his telephone. MINTER explained that pushing the emergency button causes the call to he recorded and up the;call.
telephone that the operations

MINTER advised
a supervisor
informed

area so-that

that she
that LNU!

could tell
0 erations s 1

one of

their personnel
initially picked

from a light

on her

can pick gotten y ,


up the

&#39;

. iD while he

callNY IA for GONZALES However,[:::EE;gg1 off to Operations.MINTER uickly handed advised that[:fifjd;d the call notan thin sa
line MINTER

from the y

Department had ~.

was on

the

. phone call.

MINTER stated

that the

caller was

calm

but scared.

.The

caller identified initially said

herself as First Name Unknown! FNU! ONG. she was on American Airlines flight #12. ONG

ONG then

amended her

statement.and said

she was on flight

#11 from

Boston to

Los

Angeles. ONG said, We&#39;re in the air. ONG told MINTER that she was sitting in a jump seat in the coach cabin in the hack of the plane. when ONG said she was sitting in the jump seat, MINTER realized that

ONG was either


and the
other crew

a crew

member or crew qualified. ,ONG


MINTER assumed that ONG

stated that
was referring to

the #5

#1 had

been stabbed.

members when

to the

effect of,

she referred to #5 It happened in the first

and #1. class cabin.

ONG said something ONG


that V

mentioned that they something was in the what it was. MINTER


oxygen masks being released. with the cockpit. ONG

were having trouble breathing. ONG indicated air in the passenger cabin but did not clarify stated that ONG did not mention anything about
stated that ONG said that they the hijackers could not were in

communicate the cockpit

but did not indicate how they got in. ONG reiterated that #5 had been not seriously injured; ONG said that #1 was stabbed but that #5-was was unconscious or dead. MINTER recalled ONG laying on the floor and saying something about a passenger being stabbed and possibly being dead. .ONG stated_that they were trying to get through to the medical desk but could not get through. ONG said that there were no doctors on
board. F iMINTER I stated

that she
to her.

thought ONG
She did

was relaying

information
actually

that was

being provided the coach


_

not believe

ONG could

see what was going on. in the jump seat at the

ONG did not indicate

how she came to be sitting


that the, know what was
.

passengers in
going on.

back of the plane. ONG stated section of the airplane did not

9 | I5f92 QR;-1

000000448 &#39;

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! I

FD-30221 QM-: v. 10-6-95! | I

2e5n~NY-286350-ct
CmmwmmoWD4mQf_ VANESSA-DlA5_MINIER
MINTER advised that GONZALES

. ,OnO9/12/2UO1_,Pge,n3lll
broke into their conversation

and asked if the no announcements

pilot had made any announcements. QNG had been made and added that they could

responded not get

that

through to to the
that the

the cockpit.

ONG said they could said that the plane


off and plane was

not reach

the co>pilot_and ONG stated


she meant wings were

stated something the cockpit.

to the effect of, They&#39;re the hijackers! already in After telling GONZALES that they could not get through

cockpit, QNG
airplane was

was descending.
WINSTON asked-if

flying sideways.

the plane
down but
about to

was flying
thought she

erratically. ONG
leveling meant the

said Yes.
then that

MINTER remembered
the

ONG saying-the

plane was
&#39; -

tilting. MINTER
crash.

also_recalled ONG

saying that

the airplane

was going
rather thh
Y

just descending

&#39; blc

i MINTER stated that ONG kept repeating herself during the conversation. ONG said repeatedly that there were stahbings. MINTER
recalled hearing references to the hijackers sitting in seats 2A and 2B tin the first class cabin of the aircraft.- MINTER was not sure whether she heard the references to seats ZA and 2B during the phone call with ONG or later while people were talking in the American Airlines

operations area.
MINTER recalled

requested MINTER and the other parties


that, toward or was the end.of told that

At one

point during

the phone

on the call to
the conversation,

conversation, ONG

pray for them,


ONG said

y_
Oh the

my God!

.MINTER could

not recall

whether she
by someone

heard the
after she

Oh my God!
got off

exclamation directly

call. MINTER were moving

also remembered ONG saying that some of the because they were having difficulty breathing. ONG. Near the end of the call INT

passengers. i

i MINTER
conversation with

advised that she did not hear the end of the


R gave

phone
her

MINTER s headset,

headset to because she standing her. could not use .who was a acustom made earpiece. [:|went near and got his headset. got with MINTERas lwhenhe listenedheconversation. ONG. h stood returned, to the on the lineAfter a
short period took ized that oftime, his headset, MINTER rea
lost communication
for her. i-

off,his~headset.e whe [::::%]tOOk Off the plane had crashed or t ey had


that she was still going
..

over in mind she for heard.minutesestimatedshe was herwhat ONG had 20 MINTER thahon the telephone call with over before took over
. p MINTER hijackers nor cockpit of the stated that ONG did not give did she indicate how they were airplanej _ . &#39; a description able to get into of the the

with ONG.

MINTER stated

|&#39;92f&#39;f92 * *l3 00O000449i __

FD-30241 Rev. IO-6-95!

&#39; _ 13

1: 6 7 CI

2650-my-zsoasoct _
C nlinuation OFFD-302 of VANESSA DIAS MIN"],lE_B _
termination

if
_ ,
of the

On 92/1 2 O 1_ Q /2 O {Page _4__


telephone conversation conversation with to a conference room

needed to be available

ONG, MINTER talked to her| Itold


write for a statement a debriefing.

Following the

documenting the MINTER went

her she

with ~

ONG and and

V wrote a statement describing the conversation with ONG. MINTER later, ended up in the American Airlines operations area, although she was

l unsure

how she got there.


in the

g-

-0

x While

operations area,

MINTER heard

people talking

about the

instruct someone to block it, apparently to keep it from being seen by others. MINTER advised_that the flight&#39;s manifest and passenger ticketing information were available in the operations area._ Also while in the operations area, MINTER heard that the hijackers had
purchased one way &#39; While airline tickets she was involved in over the Internet. conversation with the telephone

information being still accessible in systemheerdE::%:::::::::] the and

hijacking. MINTER

recalled someone

saying somethin

about

ONG, MINTER pulled up some information on the flight on her computer. MINTER determined that flight #11 took off from Boston at 8:04 a.m. She learned that the airplane was a 767 with 92 passengers on board. After writing her statement, MINTER waited around the A"
operations area for awhile. MINTER began to feel that she was in the way in the operations area, so she left and went back to her terminal.

At that

point she
a couple

felt

calm and
of calls of all

believed she
at her work station.

was okay emotionally. &#39;


lThe second call caller was upset, and that to speak
been told

MINTER took due to patio in


to anyone

was

from a woman in Denver who her mother&#39;s funeral. MINTER

needed to travel to Frankfurt, Germany, for could not do anything to help the caller

the suspension case someone


about the

flights._ The debrief her.


call with t

caused MINTER to_become upset. station and went to the lunch

At that point, MINTER left her work patio area. MINTER waited at the lunch

needed to
telephone

MINTER tried not


she had ;0

ONG, since

not to

she went

talk about
home. "

the conversation.

MINTER stayed

until 3:30

p.m. when
.

1:

REQ- #35 13

000000450

/&#39; FD 302 Revi 10-6-95!

". y

-1, .

FEDERAL BUREAU OF

INVESTIGATION

V Daze
N *", tN

nf transcription O /1 3 O0 1 S 9 /*2
S *be

Rs; LEAD

CONTROL NUMBERS:

DL267 AND

crass

Q MC

i WINSTON COURTNEY SADLER, white male,|

I
as to the

iplace I Of
Internatio Y

employment, AMERICAN

AIRLINES AA!-SOUTHEASTERN_RESERVATION

was interviewed at his


the nature of the &#39;
&#39;

CENTER SERG!, Cary, North

identities of

the interviewing
provided the

Carolina; After

agents and

as to

being advised

interview, SADLER

following informationz-

N _SADLERstated he
P &#39;

was currently

SADLER stated that on September ll, 2001, at approximately 8:20 A.M., Customer Service Agent CSA! VANESSA MINTER came to him stating that she had a lady on the telephone line calling from an AA flight that was being hijacked. SADLER stated that MINTER seemed to be panicked

with being

SP

employed with
stated he

AA in

Icoming into SERO. the


on her S ~

was charged

their

and stated she

could not

find her

"emergency button"

telephone. SADLER offered to take the call to SADLER. SADLER explained that the

call so MINTER transferred the telephone system operated

by AA allowed for him to be connected.onto agents and the agent still remain on the

a line from one line. Once this was

of the_

established, SADLER immediately activated his emergency button which further allowed the Operations Center to monitor the telephone call. SADLER stated the individual on the telephone identified herself as BETTY ONG phonetic!. SADLER stated that she identified herself as

being aboard
ONG further cockpit and stated she point in the
of the

Flight Number

llas

one of

the Flight

Attendants FA&#39;s!,
had entered the been stabbed." ONG airplane. At one ONG stated that all
ONG also stated that -

stated that people aboard the plane that FA*s Number 1 and Number 5 had was located in the coach area of the conversation, SADLER recalled that
back to the coach area.

EA&#39;s had moved

she did not believe hijacking._ SADLER


ll was sectioned into
and.a first~class

that the coach passengers were aware of explained that the 767 airplane utilized
three sections,
area. y

the by Flight
area,

a coach area,
Y N

a business

ONG further the business class area


_i

stated she believed mace had been sprayed int which made it difficult to breathe. During
iii Inrnanarinn tontirrth
HPEIN 15 UNCLASSIFIED DATE Dl 36 20 ? at snsza

VV N
N AUEEBAUEIPBKYHH

Iwwemwnw O9/12/2001
nw# 265D NY 280350 CE
SA ND

M Cary;

North Carolina
., *

V *0m=mwmd 09/12/2001

it

by

SA :

CAT:egp _

-_ S

g d0CL# 5Q_Ql1%292S nor conclusions is the neither r iommendalions the of FBIL It property ofFBI loaned, the and is

IS

F51? 1iI>Q i. yr _ 92~r

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FD-302a Rev. :0-6-95!

&#39; NY-280350 CE 265D

Con1inuznionof"FD-302 of __ WINSTON

CQURTNEY SBDLER

&#39; &#39;,OnQ9/12,/2901

_,Page2

the entire

conversation, ONG

seemed to

be talking

to someone

else in

the background and retrieving information including the fact that the passenger in 9B-had been injured and was possibly deceased. ONG also identified passengers seated in Seats 2A, 2B, and 10B as participating in the hijacking. SADLER stated during the telephone conversation with ONG other individuals on the line from the Operations Center, namely c
NYDIA GONZALEZ, participated in computer screen where asking questions of ONG. During these to

intervals, SADLER concerning Flight


a readout on his

was using his computer ll. SADLER recalled at

screen to one point,


ground control

find out information he was<monitoringy


was attempting

notify Flight ll that Later he checked his

in 98

who had been hurt


_ SADLER

Flight 11&#39;s transponder had been turned passenger roster to find the name of the

and identified

that passenger
she was onboard to

as DANIEL LEWIN.
to call the the times

off. passenger

recalled that

ONG stated

trying

pilots in the cockpit, that no announcements


attempted to FA Number find if 5 was

but was had been


there was

not getting made from


a doctor near her.

a response. the cockpit.

ONG had stated ONG stated she


assist with state at

wounded. ONG informed that and they had put oxygen on . that the airplane was flying the airplane

FA.Number 1 was hurt worse than FA Number 5 FA Number 1. ONG gave the impression that
>ONG would

sitting somewhere

erratically. SADLER seemed to be smooth in

recalled_these "
times during the moments in the between the

statements of erratic flying occurred several conversation. SADLER also recalled that for

erratic flying,

its flight

path.

SADLER stated at points in the airplane was descending. ,SADLER upon taking the call, that it

conversation, ONG would state that the stated he was convinced immediately was a legitimate telephone call from an,

airplane because he was use to hearing the background noise given by airplane telephones and this call had that background noise. SADLER stated when the airplane seemed to be flown erratically, that ONG would make statements such as please pray for us....oh God....oh God."
SADLER stated that NYDIA GONZALEZ was in the Operations Center monitoring the call almost immediately when he had first taken

the call.
"scratch pad"
these notes

SADLER stated
to take
were not

during the

call, he

had used
as it

his computer
occurred and
his handwritten

notes of
saved, but

the conversation
had been

converted to

statement which

had previously

been provided
call from

to the

interviewing agent.
through phases

SADLER stated

the telephone

ONG went

of signal
then it

fade where
would always

communication did
return until

not appear
very end of

to be
the call.

established but
ONG never

commented on the plane s

location

to SADLER s

the

recollection. ONG

never

REQ. #35~13

&#39;OO0O0O455

_Q

FD 302a Rev. I0-6~95!

"- 92

&#39; 265DNY+28O35O4CE &#39;

Continuation ofFD 3_O1 STQN &#39;CUURTNE,Y aW, if IWIN SADLER

,On 9 1.2 O

1 ,Pag

A. indicated
stated
are

with
that

what instrument

the FA s

had been
by the
made a

stabbed. SADLBR
whole event.

he was

personally "stunned"
to this document and

A copy of SADLERYs handwritten statement


both attached

and a typed Version


&#39;

part hereto.

REQ- #35-13&#39;

000000455 &#39;

Y FD-302 Rev. 10-6-95!

FEDERALOF BUREAU INVESTIGATION "bt [C

< Date 0RE: LEAD CONTROL NUMBERS: DL267 AND

of transcription OQ 12 /2 O O /&#39; 1 CE66

AMERICAN AIRLINES by SA on Tuesday AA!


Analog Audia Tape for transcription purposes. Flight Attendant FA! ONG

The following

is a

re recorded transcription "_

obtained from

ll, 2001. The material being re recorded from CD is a ROQ onto an

September

AA Agent

WINSTON SADLER!
Agent . NYDIA_E.

Av
GONZALEZ!

-Operations <0?!

ALL IIf~I i !3R15L!&#39;%=TI1Ii392]&#39; !.&#39;llTiTE=1"."AIIEEZ1 HEREIN Iii TH-ICLAEISIFIEB &#39; fDATF. Ol-I-2r :?~2?.&#39;JCi&#39;? IE1? AUE_!BAI<T1&#39;!II B_f&#39;% HF-&#39;

mwugmwu O9/12/2001 Raleigh, NorthCarolina J M


Hh 26

by SA

szx AND V A
-00 5O CE

Dmcmmmm 09/12/2001

CAT:egp

fE&#39;Qqoc92#15c.ora3:s neither colnclusions cf FBI. is prupertythe racammendations nor the 1: the 0f F131 and is loaned

.0

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FD-302:1 Rev. 10-6-95! i i

265D NY 280350 CE

Continuation FD-3.02 of of

Transcriptiog _ Number 3
mace

,OnO9/12/2001 ah, the cockpit is


in business
canlt breathe, I

,P% 2 0
is

FA

ONG:

in the back,

not answering,
think
I

somebody stabbed

class

and ah, I

there

getting hijacked.

that we

is A

don&#39;t know,

A -

think.we re

to

AA Agent
FA QNG:

which flight

are you on? ,

E light-12 h

__ ,_ A

i
Ma&#39;amyou there?&#39; are
_ .y you in? Ma&#39;am what seat are you
q

AA Agent
FA ONG:

And what seat are you in?


Yes what, what,
in?

. what seat

AA Agent

are

FA ONG:.

We&#39;re flight, in we
I know, their what phone. ~ H

just
V 7

left

Boston.

We&#39;re in the air. up


0

AA Agent
FA ONG:

We are suppose to

go to LA and the cockpit


. -

is not
_

answering of

AA Agent:

Okay, but what seat are you sitting

your seat?

,_

in?

What&#39;s the number

AV

FA

ONG:

Okay, Okay &#39;


At 3R

I&#39;m my jumpseat in g
A .

right

now.

AA Agent:
FAsONG:

AA Agent

Okay, you&#39;re flight the

you&#39;re flight the


&#39;

attendant?

attendant?

I&#39;m sorry,_did

you say

&#39;

FA ONG:

Hello Canlt Hello

AA Agent,
FA ONG:

AA Agent
FA ONG:

What,

what

is

your

name?" _

You ll

have to speak up. I

can&#39;t hear you.

REQ. #35 13

000000458

FD-1221 Rev. l0~6-95!

265D NY 280350~CE ~i

Continuation ofFD-302 of

Transcription &#39;

,0nO9/1212001

,Pgc_ 3

AA FA AA FA

Agent
ONG:

Sure, what is your name?


Okay, my name
Okay . Y &#39; &#39; &#39;

V
-

A
y .
phone. And there is,

A,

is BETTY ONG, I&#39;m.number 3 on Flight ll.

Agent
ONG:

And the cockpit somebody stabbed

is not answering their in business class and A

there is we can&#39;t

breathe in
something
. AA

business

class,

-&#39;

so somebody&#39;s got mace

or

Agent
ONG{

business class.

Can you describe the

person that

A.

you said,

someone is in is
i l

FA

Ah, ah, I&#39;m sitting in the business. If you can hold

back, somebody is coming on for one second.

back from &#39;

AA FA

Agent

Certainly. . Karen and talking with


Our number 1 who stabbed class right is stabbed Okay A

V Bobbie got

ONG:

In backgroundz!

They want to know


stabbed. &#39; at this

who s....I don&#39;t know but


.A point! &#39; _
nobody knows. business our number 1 &#39; . A

Lots of
FA ONG:

other individuals

got stabbed. A person is stabbed, who and we, we can&#39;t even get up to now, cause nobody can breathe. Ah, right now. A _ _

AA FA

Agent
ONG:

Our number 5, our first class passengers are, our first class, our galley flight attendant and our purser has been stabbed. vAnd we can&#39;t get into the cockpit, the door won t open. Hello? -- . .

AA

Agent Yeah,-I m taking


you know
Agent Agent Agent:

it down,

all the

information, we&#39;re also ah,


ah, at this point

of course

recording this,

OP AA i OP

This is operations,
Flight 12
Flight 12,

what flight

numberwe talking
~ &#39;

about? A

..
okay

REQ. #35=13

g0ooooo4s9

1
FD-3023 Rev. I0-6-95!

265D NY~280350 CE

Continuation ofFD-302 of

Transcription _,OnO9/12/2001 We re on It is flight ll right now. This is flight r ll.

JPw= 4

FA ONGQ
.AA Agent:
FA ONG:

flight

ll, I&#39;m sorry NYDIA,


Los Angeles .

Boston to

AA Agent

Yes ;
Our number l has

>_ M
and our

i
5 has

_
been stabbed.

FA ONG:

been stabbed

Can anybody cockpit? We


AA Agent

get up to the cockpit? Can anybody get up to the can&#39;t even into get the cockpit. We don&#39;t know
.-,, "-

who&#39;s up there.

Well if
and.. A

they were _

shrewd they

would keep
. 1 -

the door closed

FA ONG:

I&#39;m sorry?
Would they

AA Agent

not maintain

a sterile

cockpit?

FA one:

I think the guys are up there, they might have gone or their way up there or something, nobody can call the we can&#39;t even get inside.&#39;Is anybody still there?
Yes, we&#39;llstill here. i

jammed cockpit, o

AAVAgent
FA ONG:

Okay, I&#39;m staying on

the line

as well.

AA Agent

Okay. attendants
She gave
Betty

I-,

calling OP Agent Hi, who is


AA Agent

reservations?
who are
as BETTY ONG. "

Is this
A

one of the flight

or who,

you, hon?

her name
~ _

"OP Agent
FA QNG:

I&#39;m number3, I m

number 3

on this

flight

-OP Agent
FA ONG:_

You&#39;re the number 3 on the flight.


Yes -A _ _ A

"QP

Agent

And this

is flight

ll, from

where to

where?

REQ. #35 13

g 000000460

FD-302a Rev. X0043-95!

25D~NY#2803SO CE

Continuation ofFD~302 of

Transcrintion" ,OnO9/12/2001 Flight ll.


Have you guys

P@e -iL -

FA ONG:
OP Agent:

called anyone is calling

else? &#39; Medical and we can&#39;tget

FA ONG:

N0. Somebody

End of tape 0

&#39;

&#39; -

REQ.

#35"13

000000461

b6 b7C
92 . g A

9/14/G1 -

&#39; was advised of

iI

MICHAEL wooowaebp]
the identities

Manager of Services, Flight AMERICAN AIRLI AA!, H.


of the_interviewers and the purpose of

the interview.

WOODWARD furnished the following WQODWARD arrived at work on September

information:_ 11, 2001, at &#39;


6:45 a.m.,

_
in

approximately 6530
LOGAN AIRPORT.

a.m., at
He attended

the Flight
a meeting

Services office
at approximately

at Boston

his office

with a flight
of the

attendant. The
flight and

meeting lasted
his workday Flight ll

for 15
and at in order to

minutes. WOODWARD approximately 7:30

prepared for the rest of a.m., WOODWARD went_to AA

check On the status

the flight

attendants.

WOODWARD spokebriefly with the flight attendants and looked on board Flight ll. WOODWARD didnot notice anything which he considered to be unusual on board Flight 11. "When the flight attendants told him they were prepared for departure, WOODWARD exited Flight 11L . icAt some time between 8:15 a.m. and 8:45 a.m;, WOODWARD was

contacted and asked to go to one of had trouble recalling which gate he


office to
True Name:

the departure gates. WOODWARD went to, but he believes he went


realized the Flight a flight Services

to Gate 31 or 32. Shortly, thereafter, WOODWARD attendant on board one of the flights had called

report trouble

on a flight.

WOODWARD thenproceeded to

the

Flight Services
The following

office, where
MADELINE SWEENEY!,

he took
a Flight

a phone

call from
on AA was on &#39;

ANY SWEENEY
Flight ll. the on board t

Attendant

information was
was unsure telephone!: I

relayed to

WOODWARD by SWEENEY via

telephone WOODWARD phones or a cellular

whether SWEENEY

_ The
from Boston throat slashed stabbed and to LA.

flight has

been hijacked.
is a 767.

This flight
I am in the

is Flight
back with

ll
BETTY

The plane

ONG_ AA Flight.Attendant!.

A man in business
dead. #l&#39;flight been stabbed.

class has

had his

and is presumably #5 flight attendant has

attendant has been, There is a bomb in

the cockpit.

I can&#39;t make contact


. art

with the

cockpit, can
rmrnhaarinn temtiimrn IS hntLisa1rIrn~

you do
V .

it?

I HEREIN

9/13/O1 Boston,

MA DATE

IIil 315 ;~3!3l3? er;n1t,. aaT.|1;tB,+"en1

265D NY 280350-302 r
US

AM
State

9/13/Old

[;;;;;;;;;;;;;;;] Massachusetts &#39; ~BLB:dw State Police


Department of

P~EQ- #35513 A .W-W5


g _ l_ &#39;

303 a goh
_ N A

_ ___KWg

I000000469
W _ 77 "W

be b7c
265D NY 280350~302 71 _-

MICHAEL WOODWARD
We have paged for a doctor or nurse for

_
the flight

_ 9/13/O1

_f 2 on oxygen
i and

attendants. The

t coach passengers don&#39;t know what&#39;s happening. BOBBI


and KAREN.is. hijackers are BOBBI is on the of Middle Eastern floor behind descent; One

is not

the cockpit._ The ._ spoke good English

one didn t._ It is . think the captain


We&#39;re very, very low.

a rapid descent. Something is in control. I see water.


Oh, my God. 0

is wrong. I don&#39;t ._ I see buildings.-r


j

At this
hone went

point in

the conversation,
a short time and then

WOODWARD stated the


the phone line died.

had just

%::::::::::]then entered andWOODWARD thata told and others plane


crashed into the WORLD TRADE CENTER WTC!. WOODWARD said y

staticky for

that during
-remained calm
she was

the entire_conversation
and even.

he had with SWEENEY, her voice


to the things
and J rear of the aircraft

WDODWARD also stated that_due

saying, he

assumed&#39;she was in the

that no

hijackers were

near her,

WOODWARD did not

hear any noise in


he took A
FBI!.

the background during the notes during this entire


previously received by the

conversation. WOODWARD also stated conversation; The notes have been


FEDERAL BUREAU OF INVESTIGATION

REQ. #3543

000000470

i vr

ib

b7C v09/14/2001

MICHAEL WOODWARD, American


telephonically contacted After being advised of the at his plac personal

Airlines AA!

was
identities of

"&#39;

e of employment
and official

at Logan
he talked

Airport.
the

investigating Agent,
WOODWARD stated that

WOODWARD provided following the


when ll , 2001, Flight AMY SWEENEYon boar d the call at the MOD office at

information,
to AA &#39;

on September

flight attendant
ia.m., he received

ll at

approximately 8:30 Logan Airport. The

acronym MOD stands for Manager


the flight attendants can problems between 5:00 a.m. attendants are given the
the MOD
SWEENEY

on Du ty and

call with and 9:00 MOD office

is a resouroe office where scheduling or administrative p.m. All of the flight V

manager. WOODWARD stated there


office which
could have

are
either

numbers where two telephone


2 and

WOODWARD works asia lines coming into


AMY

are 6l7 634-535


called on

line. 0

617~634 535l, and

" ALL

IHFHPHATIGH EUNTAIMED HEP3I I5 E ELAS51FlEE BATE U1-26~EUU? BY-6032% AUCfBWfEPBf?HU a

"O9/14/2001 Boston,
265D NY 28035O ~

Massachusetts telephonically!

Y ,

09/14/20001

A SP~|:|
%%;AI REQ. #35-is _ 7@M,Fg .20 A 1 000000477

, L.
AA!, was contacted at

V MICHAEL woonwaan, Flight Service Manager, American Airliiles


the American Airlines administrative office at

i ,_

i &#39;

" be

09/12/2001 A

,,92m

Logan Airport,
After being

Boston, Massachusetts..
advised of the personal and

__ A
official identities

f
of the

interviewing Agent and the identity of]


Massachusetts State
information: L

|,
the following
-&#39; _ -_ W

Police MSP!,
Ao -"

WOODWARD provided

g &#39;7 WOODWARD stated is a he flight


Airlines in Boston, Massachusetts. His job

service manager
duties are_to

for American
manage the

flight crews
&#39; On

on American
September ll, Sometime after him that

Airlines flights.92
2001, WOODWARD came to 8:00 AM; two flight EVELYN NUNEZ, attendants had work at

*
Logan

Airport at
AA office{ managers, told

6:45 AM. WOODWARD was of one three oxygen. NUNEZ


WILLIAMS to see
the flight

managers on duty
one of the been stabbed

in the
other and V

were administered
he went
went to the

stated the
if the
had left

plane was
plane was
and came

at Gate

32 and
They
o

with BETH

still there.
backs &#39;

gate, realized

downstairs. Upon learned that the


disconnected. V .Shortly

returning call between


thereafter, the

to the flight service NUNEZ and the flight


, AA flight

_ &#39;

office, WOODWARD attendant had been


g &#39; SWEENEY

attendant AMY

called

on the

airphone-from_Flight ll

and stated

the flight

had been

hijacked} SWEENEY told WOODWARD the #1 attendant KAREN MARTIN! and the #5 attendant BOBBY ARUSTiGUE! has been stabbed. _SWEENEY also stated that a business class passenger was stabbed and a doctor and nurse were caring for him. SWEENEY stated that three ! hijackers gained access to the cockpit and the flight crew could not gain
access or communicate with the pilots or the cockpit., i.

" The
and 9G.

hijackers were sitting in


SWEENEY described the hijackers

seats 10B, 9C, and 9G or 9D


as three Middle Eastern

males. One
~ -O9/ll/O1

En9l15h&#39;,

of the
~ &#39;

H,.iInmnmanmttm1nEh
MA

males spoke

good English
HEREIN IS

and another

iV

spoke poor

UNCLAEEIFEED

~ &#39;&#39; Boston,

DATE or-zaesnuvat amaze AUEJBQEKCPBIYHW

265A-NY-280350~302 -

09/ll/Ol.

SAI:|
RE

#35 13 n,7,,me,5 "5,02

gqwg

_ oooooosss

265A-NY-280350-302g it
MICHAEL WOODWARD O9/ll/O1 ,

b6
b .7C .

As the
gentleman in

conversatien continued,
is not going

SWEENEY told WOODWARD_the


to make it because his

business class

throat is
not think call was

slashed and
the captain terminated.
Before the

he is over the
l

bleeding severely.
the plane.l

She said

that she

did
i

was flying

SWEENEY described _

how &#39;7

they were

flying low

water, then

>

said OH

my God and they


that AA flight
,

plane crashed,
ONG, was in the last

SWEENEY stated
row of the

attendant, BETTY

coach section

talking
V he signed J

to someone
and dated and

on the

air phone.
while he

,_
was talking

V
to SWEENEY which

WOODWARDnotes took

gave to the

interviewing Agent; information was obtained from

~ The

following identifying

WOODWARD:i NAME:

g
iMICHAEL

WOODWARD .

DATE OF BIRTH:
ADDRESS: i

SSAN: _

&#39; AA 1o#=

MASSPORT ID#:

REQ. #35-13&#39;

oooooosss

FD-302 Rev. 10-6-95!

. _I_ FEDERAL B UREAU OF

_ &#39; ib6 INVESTIGATION 7C

Date oftranscription O 9 /1 1 / 2 Q 1 O

II
-HANSON
< son,

LEE HANSONJ was interviewed


the following

at his
at his

residence an
residence from
Place of

voluntarily provided

information:

received

a telephone

call

his
Birth:

PETER&#39;BURTON HANSON, of Date

Birth: 01/24/1969,

Bridgeport, CT. indicated that being hijacked;


knew from

sometime before 9:00 A.M. the plane on which he was LEE HANSON asked whether
tone in his voice

this morning. His son presently a passenger was his son was joking but he
that he wasn&#39;t. PETER HANSON

the serious

repeated that

his plane

was being

hijacked indicating

"I think

they&#39;ve

taken over the cockpit...an else up front may have been Call United Airlines,..Tell them not whispering.
F.e b

attendant has been stabbed...and someone killed. The plane is making strange moves; it&#39;s Flight 175, Boston to LA."

LEE HANSON noted that


ie
liev his ed

his son was talking


son was callin from

in a low tone, but


his L cellular

telephone, which he provided number as |


and spoke provide. LEE HANSON immediatelv phoned with He

substance of and asked assistance icould the call tor any


Within a matter of minutes, LEE HANSON received a second telephone call from his son. He recalled his son saying the following: "It s getting bad, Dad...A stewardess was stabbed...they seem to have

the Easton told about

Police Department the

knives and

mace...They said

they have

a bomb...It&#39;s

getting very

bad on
plane is Chicago the

the plane...passengers are throwing up and getting sick...the making jerky movements...I don t think the pilot is flying the plane...I think we&#39;re going down...I think they intend to go to or someplace and fly into a building." LEE HANSON said he background. heard noise . of a woman screaming in -

PETER HANSONcontinued, "Don t


it&#39;ll be very fast."
rt A nests

worry, Dad...if
g

it happens

sLL.ImFosnnTInn C hf ihtn is umtzissttitt DsTt UlM25M2 ? at asses nncrsawrtrairnn

mwwmmnm O9/ll/2001
Fllcf 265D- Daxcdactatcd

at Easton,

Connecticut
O9/ll/2001

by

rkb &#39;

RE&#39;&is dcgxggnliogzainsconclusionsis the neither recommendations It property of Xoancdozbgas nor of the FBI. sh: FBI is and

, we

&#39;

,7

I; /92

O 1Q "92 -

__

_ mM__

FD-302:1 Rev. 10-6-95!

265D~NY~280350

Continuation of FD-302 of

LE E HAN SQN

_ call ended

_ ,

On 9 / 1 Q_O_Q,1 U _ ,Page in with his son saying "My God,

LEE HANSON said the

my God..."

_ did ~

LEE HANSON could not say why the call ended abruptly. He not know whether his son had hung up or whether the phone malfunctioned. He said he resisted the temptation to call his son right back because he did not want to place him in any more serious
danger by having his cell phone ring on the plane. as to the PETER HANSON gave no additional information

highjacker s!.
_ LEE calls and

identity, nationality,

physical description,

N_

accents, etc.

Vi

of the phone ~
the

HANSON took two sheets he provided these notes to


LEE HANSON indicated he

of notes during the two interviewing agents.


could recall no additional

information or background noise from the telephene calls aforementioned sound of an unidentified woman screaming.
N HANSON described his
Name: PETER

other than

son

as follows:
BURTON

Sex: Male
Race: Caucasian

HANSON

DOB: 01/24/1969

POB: &#39;
Residence: 46

Bridgeport, Connecticut
Painted Post Road

-Groton,

Massachusetts

Home Telephone: 978 48 8874 Height: . Five feet,

Weight: &#39;

l70 l75 lbs.

ten inches

Hair: &#39; Complexion: Fair , Miscellaneous:

Balding red frizzy with freckles Regularly wore a Breitling

< wristwatch
_&#39; PETER Marketing with

and antique

wedding ring
of He graduated

from Northeastern University in Degree in Business Administration

BURTON HANSON is employed as Vice President TimeTrade.com of Newton. Massachusetts-. MBA! from Boston University.

Boston with a Bachelor of Science&#39; and attained a Master&#39;s Degree in

Business Administration

HANSON was traveling to Los Angeles, California, to attend a business meeting and was accompanied on United Flight 175 by his wife, SUE KIM HANSON, born O7/23 believed to be 38 years old!, female, first

RE

#35-13 000000599

&#39;7" 1 7 &#39; 7&#39;

FD-3022: Rev. 10-6-es!

b6 ih 7Ci 265D NY~28035O

Continuation OFFD-302 LEE ,["IANSON of ,

_ -.

Qn O 1 1 /206 1 , 9/

Page _ -3-_

generation Korean,

5 3" height,
HANSON, born

135 pounds,
02/23/1999.

and their

daughter and the first


a doctoral

only time.
!

This was their first


their daughter
Both of

child, CHRISTINE

plane trip

as a

family and

SUE HANSON taking, was


HANSON is

CHRISTINE to

visit SUE&#39;s

grandmother for

SUE HANSON&#39;s parents are

deceased. SUE

candidate in
visit with his

the medical

field at

Boston University.
to Boston on Thursday, and granddaughter.
indicated they

LEE HANSON had traveled son, daughter in law,


their upcoming seated on

O9/O6/2001, They were


intended to

to
I I

excited about

flight and the flight.

obtain seating they could have


where they were

in the bulkhead area behind more room for CHRISTINE

the first-class to playt He is not


,

seating so certain

wedding ring gifts. The from the

wedding bandis LEEHANSON&#39;s parents of and had been handed as down


bands may have inscriptions and may have been original. Furthermore, PETER&#39;s ring may have been cut to size repaired.

SUE KIM HANSON wears corrective like her husband PETER

eyeglasses and an antique Her and PETER&#39;s ring were the-

LEE HANSON provided interviewing

agents

with

a color

photo
of

portrait of
the portrait son, he footage of

his son&#39;s_family; A digital


by SA Donnelly. LEE HANSON indicated that turned on the television

color photograph
the calls hijacking

was taken
from his, was being

after receiving to see whether the

reported.g He -LEE
individual identifying
United Airlines.

noted he
the second

began watching
airliner crashing

just in
into the

time to
World

see the
Trade Center

live
P

L 92

HANSON received
himself as

a telephone

call this

mornin from
crom

an
the

ChicagoOffice with because number! -lS|SA FBI telephone ereceive indicated he was calling HANSON name
V

Special Agent

92 &#39; Present of the LEEwas during portions interview HAN

REQ. #35 13

000000600

>23 lo/C
9/28/O1

I residence. .Also presentand participating in the interview was[:::::] II SWEENEYadvised ofthe purpose the was of
interview and
SWEENEY provided

I Iwas

LOUISE SWEENEY,I

interviewed at

her

I7

the identities
the following

of the

interviewing agents.

Thereafter,

information: I

l On September ll,
attacks on the World Trade

2001, the
Center WTC!,

morning of

the terrorist

SWEENEY&#39;s son, BRIAN DAVID

[:::::::t::::::] called
her that
noticed that

swstnsr date of birth s/10/s3,| I


his plane had
the clock on

from his phone, telephone cell cell number I


been hijacked.

her from phone a aboard


At the
her kitchen

his lane possibly -

to tell.
been on
Her

BRIAN SWEENEY may have

United Airlines
conversation with

Flight 175.
her son

time of
stove read

her son&#39;s SWEENEY call,


8:58 a.m.

was mostly

personal. However,

with regard

to the hijackers, BRIAN who they are. SWEENEY

SWEENEY told his mother that, I don&#39;t know also told his mother that the plane&#39;s

passengers were thinking of storming the cockpit and he believed that the plane was flying somewhere over Ohio. SWEENEY ended his conversation by telling her, they are coming back. He said goodbye

and the
in New

call ended.
York City,

Immediately after
television and
New York.

their call
saw the

ended, LOUISE
hit the WTC

SWEENEY turned on her

second plane

contractor locate

States military. SWEENEY workedQORPORATION, for gAEDE a Defense


in California. honeticL, work

BRIAN SWEENEY was a former

F-14 pilot

for the

Unitedi

telephone numbers II
of the

I brovided
photograph.

BRIAN SWEENEY individual on the left hand side is the


_
L I1IF R.H.Z&#39;1lTI UH CCl15TT A.II921EI&#39;.i* lEIl?=5.lE.IlE-1 I T_&#39;I*3&#39;LT Lies? 131 FIEII ILATE 3.&#39;J U i3 l-- Z 6 ~ BY 15 3 4 .5U1:,>"E.$ AT_.* U C ;" I&#39;l !.T &#39; 1.L

the interviewers

with a photograph

9/ll/01 Spencer,
265A-NY-280350 SA

MA

s SA

pac

REQ.&#39;#35-13 I
w l7?r

I,,O&rI;;g&#39;3:>
Q _

.ooooo&#39;oso3 .

-_.._

&#39; b b7C

10/2/01

&#39; SWEENEY, | JULIE


Several other
the purpose interview,~however, they did not

her in laws, JOHN and LOUISE SWEENEY,|


participate

Iwas interviewedat the residence of


I
present during
interview. the

~ _

members of the SWEENEY family were


in the

the

SWEENEY was advised of


of the

the identity
W b
is the wife of

of the

interviewing agents
SWEENEY provided

and

interview. Thereafter,

following_information: _
V g JULIE SWEENEY

BRIAN DAVID

SWEENEY, date

of

birth 8/10/63,

a passenger

on one

of the

hijacked flights,

possibly

United Airlines, Flight 175, which left Logan Airport, Boston, MA en route to California. On the morning of the terrorist attacks, BRIAN SWEENEY traveled to Boston&#39;s Logan Airport via Hyannis Airport, Cape
Air. From he worked
located in

Logan Airport, for BRANDESS

SWEENEY was traveling to CORPORATION phonetic!,


traveled with

California where a Defense contractor


a black medium sized,

California. ~SWEENEY

Pullman suitcase,

cellular phone

and a

laptop computer._ i E

SWEENEY was

dressed in

jeans, denim

shirt and

a baseball_hat.
his company.

His flight
_ ~

reservations were

made through

After learning of the attacks, SWEENEY returned home to find that her husband had left a message, made from his cell phone aboard the plane, on their answering machine. The answering machine recorded that.the message was left at approximately 8:58 a.m.

SWEENEYfs message to his not provide any specific

wife was mostly personal in nature and did information with regard to the hijackers.

However, SWEENEY tell did


and that he didn&#39;t know_if

his wife

that his
able to

plane had been hijacked


call her again.

he_would be

_ ELL INFQRHETIHN EDETRIHED &#39; HEREIN IS HELAKEIFIED DATE Ul252DU? BY 5E32% UEfBHfCPB!?NW

9/ll/O1 Boston,
265A NY-280350 , SA ,

MA
,

SA pac_
REQ

#35 13

.Ami

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A .

&#39;" 000000604-

FD~302 Rev. l0~6-95! v -1. *

FEDERAL BUREAUINVESTIGATION OF
" b7c

Date oftranscription G /2

1 /2 Q O2

on 6/20/2002.
~ was

c. LEE uazisml
the Hilton Dedham, Dedham &#39;

interviewed at
HANSON was

Massac usetts.

E:::::t] After being advised of identities


agents, HANSON provided the following;

Novak Port Authority land

District of

Present during the interview were Eastern Virginia Assistant United States Attorne David

.&#39;
accomganied

of the

interviewing

SA

HANSONwas the father of PETER BURTON HANSON PETER!, date of birth l/24/69. HANSON was on United Airlines Flight #175 with his wife, SUE and daughter, CHRISTINE.I They all
perished as a result of United into the World Trade Center Airlines Flight on September ll, 2001. #175 crashing

. PETER was 32 years old two years old, the family moved kindergarten, first and second

||PETER

United Stateshe wasyears A o when loved to eight He wen old travel.


I I -ALL

when he was killed. when he to Singapore. He attended grades. The moved back to the

was -

as mir w ile

in

college. PETER&#39;s|
_ HEREIN

|.
IHFiI1Il&#39;.i&#39;IiLTIE!I1I IIUITTAII-ED ~

I5? IJIIIELEUZJEIFIEIJ
Illl-Eifii ~;ZII![l? BY E-[iIil2=JXIJC,* HAI ,. CPB,f"fI 1H ~1

mwnemmon 6/20/2002
Fill ! 5 265A-NY-280350

at Boston,

Massachusetts "
Date dis!-Ill. -I

by I

SAI I

II
I I aI=

"

~
Q

R_ @_<i0<13Lc1n3iI1s neither recommendations nor FBI,is pmpmyFBI and n d conclusions ofIt the the Of lh IS Iv

/ I-"D~302a Rev. no-e-95!

265A NY-280350 ic
CmmwmhnMFDJMof C. Lee Hanson ,On6/2Q/ZQQ2 ,?@ 2

from Kashmir school. PETER degree from University.

with more confidence than ever and was so honest, he would not lie. Northeast University and an MBA from

A IPETER

did better He received Boston

came hack
in a

PETER met SUE at a party in 1989. Masters degree and was going to California
Corps. PETER and SUE met
mother sent

Sue finished her to join the Peace


in Los
to live

again. SUE
her to

was horn
Korea

Angeles,
with her

California. Her

paternal grandmother. United States when she a mother, father, and grandmother came back with
was a businessman mother worked

Her grandmother sent her back to the was six years old. She found out she had two younger brothers. Her paternal her, SUE bonded with her. Her father
cancer." Permanente and He committed died from suicide. Her cancer when

that had for Kaiser

SUE was

fifteen years

old. SUE

helped raise

her brothers.

SUE went
Masters and researcher, did

to the

University of

Berkeley, received

her
salary.

up SUE&#39;s PHD diploma

She specialized cancer. in and HA.NSON picked asthma


two weeks ago at Boston niversity. They

PHD from Boston University. her PHD work while

She was a medical working and ke ther

took the

walk for

CHRISTINA. They had been determined to


born in

know that give them

a woman can do a grandson.


She is

anything she wants. They found an desk and thought that she might have

early pregnancy test in SUE&#39;s been in the early stages of

pregnancy. SUE
was like

SUE

a daughter

to them. February, 1999. "No thank


"~ s

CHRISTINA was

an angel,

a special
when getting

little girl.
a shot

She was too loving,


she w0uld.say,

friendly and
you." She
&#39;

fun. .
was a

gentle little make them


would make_them

girl. when they would sit down to dinner she would sing the Barney song. If they did not do it right, she
start over.

They had

On September ll, 2001, they were going to one day of business and then were going to
going to see Sue&#39;sgrandmother. PETER was

California. Disneyland.
oin to

CHRISTINE was day before

[::::::]saw them Thursday the before.E::::f:]spokethe , PETER with


they left. .

be the best mana in wedding followin the week. HANSONi:::%:::]

RED. $35-11

"I91

-l
x. FD-3023 Rev. 10-6-95!

xl

lo"/C

265A NY 28035O

Con:inuationufFD-3020f o.,

Lee Hanson

,On 6/;2_O/2002

__.Pagc 3

from PETER

HANSON was in the kitchen and received a phone call on September ll, 2001. PETER said, "Dad we are on

the airplane,
tell me

it is

being hijacked."

HANSON said, "Peter, don&#39;t


"Yes, we are being

that. Really?"

PETER responded,

hijacked." HANSON asked how SUE and CHRISTINE are and was told they were okay. PETER said "This is serious. I don&#39;t think United Airlines knows, will you call them and let them know?" PETER mentioned the hijackers having mace and knives. He made no mention of them having a bomb. He mentioned that he thought they had killed a stewardess. He was intent that HANSON call the

airline.
airline. -

PETER said

"I&#39;m going to
called the in Easton

hang up,

call United
received them to a busy signal. contact the

Airlines." HANSON He called the police

airline and and asked

_ think they the Sears

PETER called HANSON again and stated the following:"I are going to crash into a building." He thought maybe Tower in Chicago, Illinois. HANSON asked what was

happening.

PETER advised

that people

are sick

and throwing

up.
.

He did not think the pilot was flying the plane, it was making jerky movements. PETER sounded netvous. HANSON could not hear any background noise. PETER advised that the hijackers had taken over the cockpit and killed a stewardess. He hoped that

they would
it will

just land
be quick.

somewhere. PETER
He knew something was

stated that
going to

if they
the

crash, went

happen. _PETER

started saying,

"Oh my God, Oh my

God," and

then everything

dead. They had been sitting in the business section of plane. HANSON knew what had just happened, but kept hoping. PETER did not describe the hijackers.

|The people
up a
where PETER, SUE and a memorial for them.

of Groton,
with a

Massachusetts
bronze
have put

flag

pole, lilac

bushes and

CHRISTINE lived! In forty days they

three trees

decided they had to raised $10,000.00,

plaque on a boulder. People from this area had fought in every war, these three were the first casualties of this war. HANSON advised, "You have gotta make sure you understand what it is all

about. Very recently a bone fragment from


that has been found.

a policeman came to their door, they found PETER s longbone. This was the first remain
"

REG .

15-11

&#39;7 79

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Date oftranscriplion 03/25/Z004

{was Interviewed at the Hudson, Massachusetts Resident Agency. Also I


present during the interview were] I AUSA David Novak and SAI Iof the Hudson RA.

e purpose of the interview was to elaborate upon information provided by LOUISE SWEENEY to the FBI on September ll, 2001, regarding her son BRIAN SWEENEY, who was a passenger on board United Airlines Flight 175. After being advised of the purpose of the interview and the identity of

the interviewing
.inf0rmation:

agents and

AUSA, LOUISE SWEENEY provided

the following

l BRIAN

SWEENEY was

born and raised in

Spencer, Massachusetts.

LOUISE described her son as a "good but not great" student. Brian had .a great sense of humor. He had strong opinions which he was not afraid to express and had many, many friends from all walks of life. He was the first person from Spencer Massachusetts to receive a football scholarship to Boston University. After graduating with a degree in Communications from Boston University, BRIAN tried his hand at several

jobs, but
him. ,

did not

find anything

that really

satisfied or

challenged

~ One
how to fly one the entrance
Pensacola, Florida.

afternoon, BRIAN]
of those". exam and Shortly thereafter began training to be

[attended an air
BRIAN took, and passed, a Naval Aviator in ~

show where they witnessed a It was during this show that

demonstration involvin_ BRIAN told I "I&#39;m

|rn

F-14 fighter going to

jetsi lea

"had

.BRIAN was very much a natural leader. He soon took control of his class at Pensacola and made sure that everyone and everything was in proper order for inspections and reviews. His fellow classmates two "call signs" for BRIAN: "Moose", because he was big and was from New England, and "Preacher" because he was always trying to inspire others to do their best and keep everyone in line.
&#39; arr rwrnnnarrnw tmwvrrtrn EEREIN I3 UNCLASSIFIED DATE ml-ze~2aa? BY 6 32e~eUCfBsH;EPBjYHH_

mwagmusn 03/24/2004

a Hudson,

Massachusetts

1=ix<= 315N-NY-280350-302

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diclated

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92 so-3023 Rev. 10-s-95!

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Continuation oFFD-3020f LOLIILSE Sweeney V ,


BRIAN graduated first in his class

On 0 3

2_OO 4 .Page
and was

from Pensacola

actively recruited by multiple squadrons in the navy. He chose to go to San Diego where he became a navigator for the squadron "The Flying Checkmates". He served in the first Gulf War, enforcing the "No Fly asked to
~ BRIAN Zones". He

return as

attended "Top

an instructor.

Gun" school injury

in Miramar, which precluded

California and

&#39; ,

was flying.

sustained an

him from

Rather than take pursuits. At


service was

a desk the time,


a difficult

job, he chose to leave the Navy for other the decision of whether or not to leave the S
one for Brian to make. LOUISE recalls that

BRIAN went to his commanding officer for advice and guidance. The S commanding officer told BRIAN "You have the heart of a warrior and the soul of a poet. You&#39;ve proven your mettle as a warrior, now go find your spirit". LOUISE thinks this-sentiment summed up her son, BRIAN, perfectly. After Brian left the Navy he worked as a contractor for

several companies.

In 1999,

he met]

Brian&#39;s house on

John last saw] ]on


September
on business

5, 2001

when Briancame tovisit] ]


ll, 2001,
for the

Cape Cod. LOUISE] ]last


Brian was her residence the clock
caller was her

September 10, 2001 at


traveling alone to
That morning,

saw Brian on September

On
California

Brandes Corporation.

LOUISE was phone rang.

getting ready She recalls


8:58 a. his voice

to leave looking at
m. The

to run errands when on her stove and


son, Brian,

the

-remembers it read remembers that

LOUISE &#39;

was different than it normally was. but that morning it was Ordinarily, Brian&#39;s tone was effervescent, quiet and very calm. Thinking upon it further, LOUISE thinks he also sounded "pissed off"; She thinks he would have been angry because he

knew he that feeling

was involved in a bad of helplessness


recalls

situation that was beyond his control would have made him angry. p

and

LOUISE

ihijacked plane
and I love my storming the

and it

Brian saying "Mom, its Brian, I&#39;mon a doesn&#39;t look good- I called to say I love you
saying something
sure. LOUISE

family". ILOUISE recalls him she can&#39;t recall for cockpit but

about
asked Brian

where he
somewhere over

was and

he responded

that he

thought they
saying that

were
"they" might

Ohio. He

back and

he might

have to

continued by

hang up quickly.

He also

said he

didn&#39;t know

come

nnn sea-12

&#39; nnnnnnwan

FD~302a Rev. 10-6.95!

3l5N NY-280350-302

Continua:ionofFD-3020f, __LOUiS Sween_e__y_ who "they" were. Brian concluded the "Remember Crossing Over. Don&#39;t forget
Ison when asked Brian was a very people who
comfort his he would voice on -background.
|to

A ,0n_03/24/20004 call by telling his Crossing Over".

,Page 3 mother to y

_
.

to explain Crossing Over, LOUISE stated that her spiritual person, who always believed that there
He was very interested Edwards" where the in the television show host communicates with

was a life after death. "Crossing Over with John

have passed

away. LOUISE

believes Brian
letting her again, i.e in

was trying
know that
the next life.

to

mother with these words, somehow, somewhere see her

he believed

other than BRIAN&#39;s LOUISE does not recall hearing anything commotion in the the phone. There were no loud noises or BRIAN was speaking in quiet tones as though he didn&#39;t want

be overheard.

iwhen asked LOUISE recalled mourners and

if there

was anything

else she

wanted to September ll, in Spencer.

say about

her son, LOUISE she stated that he was loved people and always had room in his
an evening friends gathered

a very spiritual person. heart for another friend.

Hewhen LOUISE

after BRIAN&#39;s death on at the Sweeney home

remembers looking
what a varied,
her son. He made

at the

room full

of people
of people

and remarking
it was.
because she

to herself
this was
son.

wide~ranginq group
friends and
to talk

To her,
loved her

touched people
about BRIAN

wherever he

went. r&#39; &#39;

LOUISE wanted

But she

also feels wants to

for all help as

the other

victims and

their families.

She

loves this
and she

country and

believes it
much as

has been
she can.

good to

her and

her family

nag. #35-13

000000731

_ elf.

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_ Dale

of transcnpnon Q/14 /2 O Q ;_ Q

_,

bti b7C

&#39;ington, D.C., telephone number| Eiiijwas contacted lher residence the telephonically atthrough DOJ
ommand Center at 02! 5l4-5000. After
and the

Lori Lynn

Keyton, Secretary,

Department of

Justice DOJL, of the

being advised

identity

of the

provided the
.is regularly 9:00am, she

interviewing agent

following information:

nature of

the interview,

Keyton

collect telephone

Keyton was working in Ted Olson&#39;s Office this morning. She called there to cover the telephones. At approximately received a series of approximately six ! to eight 8!

calls. Each

of the

calls was

an automated

collect
try

call. There requesting she recording stated

your call

later. y

was a recording advising of hold for an operator. that all operators were

the collect A short time busy, please

call and later another hang up and

&#39; Keyton

then received

a collect

call from

a live operator.

The operator advised that there was an emergency collect call from Barbara Olsen for Ted Olsen, Keyton advised that she would accept the call. Barbara Olsen was put through and sounded hysterical. Barbara Olsen said, "Can you tell Ted.;" Keyton out her off and said, "I&#39;ll put him on the line." l

There was
later. This called direct.

a second

telephone call
on the *

a few

to five
the command

! minutes
She

time Barbara It was

Olsen was not a collect

on the line when call. Barbara

she answered. Olsen said, "It&#39;s

Barbara." Keyton said, "he&#39;s I&#39;ll put you through."


Keyton advised

phone with
is no

center,
feature

that there

caller identification

on the phone she was using. calling from the phone on the

Keyton didn&#39;t know if Barbara Olson plane or from her cell phone.

was"

rial L I11Fi3PI*lATI fill?DETAIHED II &#39; HERE IN I 3 UNLT Lfl iI FIED . DATE E:.l" Z; I5 U 0 B"? 5 U 4 ..lLTIZJ&#39;f$.il&#39;E -.3 7 3 ; PER-"1 I&#39;[lpI _

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9/ll/01 =1

Washington,

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_telephonically!A
dictated

File?265D-N. 1 -280350-302 Date

by SSA S

i.
" &#39; A ,.92f< .

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1126/I998!

&#39; &#39;

FEDERALBUREAUOF INVESTIGATION
IMMEDIATE 0 &#39; Date:

gig:
O9/12/2001

&#39; Precedence:

T<>= Dallas
&#39; -7

7-=-*=~*=r1=l:|
International Terrorism

0
_

From: Les

~ Contact: SA| 7
. .

Vegas&#39;- 0 Squad 8 A 7

Drafted By:
Case ID #: 265D-NY 28035O &#39; WF 2228ll 265D

Pending! Pending!

&#39; d265D~HQ l348l0l


Title: TWIN TOWERS BOMBING BOMBING

Pending!

9 PENTBOM
7 MULTI STATE V

Synopsis: Report Flight 77.

information related 0-*

to telephone

call from >~ -

American

Reference; 12650-NY 28O35O Serial 79

A -

.&#39;

, laccompanied
Vegas. 7

Details: On September 12,-2001; Special Agent&#39;s SA S!,


met with RONALD and NANCY MAY at their residence

by LasVegas FBI
telephone call

in Las

&#39;NANCYadvised that MAY she


.her daughter RENEE, a flight

received a

from
at

attendant on

board American

Flight 77

6:13 a.m., were six

on September ll, 2001. hijackers on board and

RENEE informed NANCY that there the hijackers were moving us to the

rear of
0 was
&#39;92

the plane.

RENEE then that Flight


,

provided telephone
NANCY to
.,
All INFERHETIUH

numbers to NANCY
and advise

for American

Airlines and

requested

contact them
-

American Airlines
then disconnected.
Y

77 has been hijacked.


CUHTEINEB"

The phone call

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RONALD then contacted

American Airlines

and provided n

them

with
.NANCY

the information
had any

that was

provided to

NANCY. Neither Ronald time, this


~

or

additional information

to report.

V No
lead should

further investigation
be considered covered. t

by Las_Vegas at this

REQ. #35-13

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To: Dallas

From, Las

Vegas
09/12/2001

Re: 265D NY 28035@,

~LEAD s!:
Set Lead 1:

VDALLAS V AT DALLAS

,Read and
Set Lead 2: NEW.YORK AT NEW

Clear

YORK

Read and
W Set Lead 3: WW

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WASHINGTON FIELDW .

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W set Lead 4; &#39; _


COUNTERIERRORISM AT WASHINGTON,
.Read and Clear

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1

|
interviewed of Virginia.

NANCY RONALD MAY agd MALJ


at their residence. Also-present of the during this

were

_
,

interview was Assistant Spencer of the United present and


provided the community college

United States Attorney AUSA! States Attorney&#39;s Office, Eastern


identity of

Robert District
those

After being_advised

the nature

of the

interview,

NANCY and

RONALD MAY

following information.

.RONALD, a retired

engineer, and NANCY, a_retired


moved from Las Vegas,

old, was

Nevada, to Yerinqton, Nevada[ Their daughter


a flight attendant on
the Pentagon RENEE MAY was born in Buffalo, to El Tore, California, when

employee, recently

American Airlines

RENEE MAY, 39 years Flight 77 which


terrorist

&#39; hijacked and was crashed into attacks on O9/ll/2001. E

during the -

her parents reside in

New York, and moved with she was ll years Old%

RENEE graduated approximately eight

from San

Diego State years ago.

University and RENEE had

continued to been employed


14 years. before _

San Diego

until moving

to Baltimore, Airlines for European flights

Maryland,

I I

or nine

as a flight attendant RENEE began her career

with American working on

changing her

RENEE then
tired of flying. art field.

began working on domestic flights,

schedule to

South American/Caribbean

as She

flights.

has become

the flight_schedule and wary of the risks involved with RENEE was looking to pursue a full~time position in the RENEE always had an interest in the&#39;arts, and had
a decent at the Walters Art Museum in Baltimore.

volunteered as

In

through Kelly Services as or twice per month for the

volunteerism,RENEE also
RENEE had

addition to

her employment

worked invarious temporary assignments


well as working as American Management a facilitator Association. once

as a flight

attendant and

her ,

Itwoago, and] Iin O8/2001. veers I


started] lap roximately T
. &#39;
_ iii_Isrnenir;nh

, ~inrarrr

IS nrtiisslrirn

ZUETAINEE

VV

mwmgmnm 06/O5/2002 File265A-N_iY"28035O #

M Yerington,

Nevada

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ContinuationofFD-3020f Nancy

M&/"_&l&#39;lC1, &#39;RO I1Bld May ~_

,On D6/O5/2002

,Pagc2 _

RENEE would often speak


parents._ RENEE spoke with

on the

telephone with
Sunday,

her

her mother

NANCY on

09/09/2001, and

with her

father RONALD

on Monday,

O9/10/2001;

On both occasions RENEE O9/ll/2001, NANCY woke letting their dog out RENEE calling from the was on Flight 77 from

sounded "happy".p On the morning of up at 6AM to get ready for work. "After in the yard, the telephone rang. It was airplane. RENEE told her mother that she Dulles to Los Angeles, and that they had

been taken over by six hijackers. RENEE stated that they were all put in the back of the plane. RENEE then asked her mother &#39;call American to Airlines, and provided the telephone numbers.
NANCY heard a male voice in the background, which she believed to be another member of the flight crew, giving another telephone number for American Airlines. RENEE provided a total of three telephone numbers for American Airlines. RENEE then stated "I love you, Mom" before the telephone call was cut off. During the telephone call, NANCY had taken notes and written .

down the telephone numbers


-After the call

that RENEE had provided.


the first
no one

E
.

was terminated,

NANCY yelled
American Airlines

for her
and

husband who
number for
then

was upstairs.
American Airlines,
tele hone

NANCY called
at which
number for

telephones
answered. NANCY

&#39; spoke|
had stated

called another

been on the airplane advised her that since been on that airplane.

from NANCY? spoke and

during their

W NANCY repeated what RENEE &#39;


conversation. RONALD

that hit the World Trade Center. RENEE had just called, she could &#39; &#39;

whostated that RENEE must have


RONALQ not have

took the

telephone

NANCY advised
one minute the hijackers. or less. RENEE "N

that the
did not _.

telephone call
provide any .

from RENEE lasted


description &#39; C of

. _ Following the telephone call,>RONALD and NANCY watched television and learned that the airplane that had been crashed into the Pentagon was Flight 77. American Airlines telephoned V later in the day to inform RONALD and NANCY that there had been no survivors of the crash. A AA -

&#39; that
out about her

~ &#39;

the days

pregnancy on

RENEE 7 weeks was pregnant. &#39; found RENEE had


O9/10/2001. On the nidht of &#39;

after O9/ll/200l,.RONALD

and NANCY

learned

O9/10/2001, RENEE stayed| had

lin

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II

planned

morning butnot speaig _ had of 09/ll/2001; di gNEE. R


to stay with a high-school frien iafter her

had made cal EJon_the a telephone


arrival in L0svAngeles on 09/11/2001.
from RENEE on O9/ll/2001, later on O9/ll/2001.

RONALD and advised, mmcy that RENEE also


a not
and did M

received a
of

telephone call RENEE&#39;s death until

not know

V Memorial

services were held

in RENEE s honor 0 in

92

Baltimore on O9/24/2001, at the church of her baptism in 1 Buffalo, and in San Diego. The remains of RENEE were cremated and her ashes were put in two urns. One of the urns was buried in a cemetery in Rockville; Maryland, and the ashes of the other

urn were dispersed

over the

ocean in San

Diego on 12/23/2001.

I
I
000000771

o.r;i :____ .__P~__p- ~ <

&#39; &#39; <*

Call from Gronlun-c Linda messeage system. 1 in-inute second!


Beep
Voice ofLinda Gronlund:
b6 1b7C

|:lits Lynn.
Um.

I only havea minute. I m on United 93andit s been

hijacked, uh, terroristswho saythey have bomb. by a

Appatently, they,uh, own 21 couple planesinto theWorld TradeCenter already of and it looks like they re goingto take this one down as well.

Mostly, I just wantedto say I love you...and.... I mgoing tomissyou... and and Please give love to Mom and Dad,and my Sigh! Mostly, Ijust love youand Ijust wantedto tell you that,

I don tknow ifI m going get the chance tell. to to you that again oi not.
sigh!
Urn . ..

unintelligible! p

All my stuff is the safe.The uh,the safe in my closetin my bedroom. in is The combinationyou push Cfor clearand then is: 0&#39;-9-l,-3 and and then . then, uh, it should and maybe pound and then it should unlock. y

Sigh!

_ &#39;

I love you andI hopethat I can talkto you soon.


Bye. _ &#39;

Recorded voice:
_ aLL
..

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Pagelfsj ~

44