Beruflich Dokumente
Kultur Dokumente
A STUDY ON
SUBMITTED TO
Md. Arifur Rahman Asst. Professor
Department of Business Administration Northern University Bangladesh Khulna Campus
SUBMITTED BY
Md. Abu Nasim ID No # BBA070360626
Department of Business Administration Northern University Bangladesh Khulna Campus
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
LETTER OF TRANSMITTAL
Date: 5th October 2011 To, The In Charge Dept. of Business Administration Northern University Bangladesh Khulna Campus
Dear Sir, Here is my Internship report on, Effectiveness of training on performance of employees: A Effectiveness Study on Al Arafah Islami Bank Limited (Khulna branch) which has been prepared as per requirement of Bachelor of Business Administration (BBA) offered by the Northern University Bangladesh, Khulna Campus. To know about the Effectiveness of training on performance of employees of Al Arafah Islami Bank Limited (Khulna branch), I have studied books, reports and the related websites, face to face interaction with the employee of Al Arafah Islami Bank Limited to gather information, which I observed as relevant to the topic of the report. The information provided by you in your topic class lectures was also helpful to me. Therefore, I hope that my report will fulfill the need to know the Effect of training to improve performance of Al Arafah Islami Bank Limited Ltd (Khulna branch). Any short comings or branch). mistakes are absolutely of ours and we would always be available at any time to interpret any issue regarding this report. Thanking you for your valuable advice and cooperation. Sincerely yours Md. Abu Nasim ID No: BBA070360626
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
CERTIFICATE
This is to Certify that the internship report on Effectiveness of training on performance of Effectiveness employees: A Study on Al Arafah Islami Bank Limited (Khulna branch) submitted in partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA) of of Northern University Bangladesh, Khulna Campus.
Has worked under my Supervision and no part of this report has been submitted for the award of my other Degree, Diploma, Fellowship or other similar titles or prizes and that the work has not been publishes in any journal or magazine.
Certified by
Md. Arifur Rahman Asst. Professor Department of Business Administration Northern University Bangladesh, Khulna Campus
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
DECLARATION
I do hereby declare that this dissertation on Effectiveness of training on performance of Effectiveness employees: A Study on Al Arafah Islami Bank Limited (Khulna branch) submitted by me to Northern University Bangladesh, Khulna Campus in partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA) is an original work.
It has not been submitted earlier, either partly or wholly to any other University or Institution for the award of any other Degree, Diploma, Fellowship or other similar titles or prizes and that the work has not been publishes in any journal or magazine.
MD. ABU NASIM ID No # BBA070360626 Major Subject: Marketing Northern University Bangladesh Khulna Campus
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
ACKNOWLEDGEMENT
It's our immense pleasure to complete this study in due time by the grace of almighty Allah. We are grateful to those people who helped us a lot during the preparation of this report. We wish to express our profound sense of gratitude to our honorable teac teacher Md. Arifur Rahman Asst. Professor, Northern University Bangladesh for his inspiration, guidelines, valuable suggestions, , Bangladesh, sympathetic advices and enthusiastic encouragement makes our inexperienced study work as true. Moreover, we like to avail the opportunity to express our deep gratitude and regards to all who opportunity are giving us their valuable time to talk with us and give all the necessary information about their respective organization. We would like to thank computer lab of NUB which consist of internet facility Finally, we would like to thank all of our friends, whenever we were not getting any information they were really help us to give their valuable suggestions, so that we can get information.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
TABLE OF CONTENT
2 3 4 5 6-7 8
1.5.
2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. 2.10. 2.11.
Declaration Vision Statement Mission Statement AIBL at a Glance Management of AAlBL AAIBL Deposit AAIBL Investment Products Foreign Trade SME Banking Micro Finance Corporate Social Responsibilities
15 15 15 16 17 19 18 19 19 20 20-21
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Shariah Board The Board's Role Important Duties of the Shariah Board Shariah Supervisors Shariah Auditing
23 23 23-24 24 24-25
4.1.
4.2.
4.3.
Profile of the respondents 4.1.1. Gender 4.1.2. Age 4.1.3. Education level 4.1.4. Experience Trainee Employees 4.2.1. Number of employees are got training 4.2.2. Types of training got from the bank 4.2.3. Duration of the training 4.2.4. Type of the training provided by the bank 4.2.5. Training included On the Job 4.2.6. Training included Off the Job Effectiveness of training on performance
27 27 27-28 28 28-29 29 29 29 30 30 31 32 33
Bibliography Appendix
35 36 37 38 39-42
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
EXECUTIVE SUMMERY
Economic development of a country banking sector plays a vital role. Al Arafah Islami Bank is one of the markets leading bank in the banking sector and it has already proved its presence and contribution in the socioeconomic prospect.
The internship report titled on Effectiveness of training on performance of employees: A Effectiveness Study on Al Arafah Islami Bank Limited (Khulna branch) is submitted as a partial prerequisite of the BBA Program of Northern University Bangladesh. The purpose of this internship report is to learn how to apprise the employees in banking sector. The topic was assigned by my internship supervisor Md. Arifur Rahman; Lecturer in Management, Department O Business Of Administration, Northern University Bangladesh. Performance appraisal plays an important role to develop employees performance day by day in progress of bank sectors.
As a part of my BBA program my internship at this bank for a period of three month. During this period I have learned about this organization and its working environment which inspire me to work on my topic which is, Effectiveness of training on performance of employees: A Study Effectiveness on Al Arafah Islami Bank Limited (Khulna branch) The report is divided into four chapters as, branch). Chapter one contains the element of the report as the background of the study, how I collected data to analyze, to analyze which method I applied etc. Chapter two discusses the background of the bank, management and their product and service etc. Chapter three includes analysis form the collected data and after analysis what I found is referred into finding. Chapter four includes recommendations which could be the probable solution of findings and could be better for the bank according to my point of view and at last conclusion. Business world is becoming very much complex day by day. Without very much practical experience business becomes difficult and in some cases impossible. The whole world is moving because of business relation. Business plays a very important role is regarded as a media through whom we have an acquaintance with the real world.
I basically tried to understand whether training has effect on the performance of employees or not and how effective the training provided by Al Arafah Islami Bank Ltd. e
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
INTRODUCTION
CHAPTER - 01
1.1. 1.2. 1.3. 1.4. Background of the Study Objective of the Study Scope of the Study Methodology of the Study 1.4.1. Sample design 1.4.2. Data collection 1.4.3. Data analysis Limitations of the Study 10 11 11 12 12 12 13 13
1.5.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
The development of globally competitive Islamic Banking Software product by local IT house millennium that has been attracting attention in Malaysia and the Middle East is a pointer to how Bangladesh can position itself in the global Islamic Banking market market. The Islamic Banking sector continues to grow globally at a rapid pace. In a report, US investment bank, Morgan Stanley (2008), highlighted that the 22 Islamic banks in the gulf have in excess of $ 300 billion of Shariah Shariah-compliant assets and set for double digit growth over the e next ten years.
My internship period was for three months. The bank offered me to pursue work in different department for three months against my application. During my internship period I have introduce with different business and financial activities. These banking activities are mostly with academic knowledge. From my internship I also come to know secret of the solid performance of the employees of Al Arafah Islamic Bank and how effective is there training. This report is carried to find the problems about the effect of training on performance employees d of Al Arafah Islami Bank Limited and it is also prepared as the part of fulfillment of my BBA program.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Main objective
To find out the level of effectiveness of training on performance of the employees of Al Arafah Islami Bank Limited
Specific objectives
To know the training program of Al Arafah Islami Bank Limited. To know the duration of training program To identify the Effectiveness of training program of Al Arafah Islami Bank Limited. To know the performance of the employees of Al Arafah Islami Bank Limited. To know whether training program of Al Arafah Islami Bank Limited is relevant with the organizational activities. To know the training program is international standard. To identify the barriers of fair training process. To know the procedure of training process.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Secondary sources of data Secondary source of data used as below below Annual report. Periodicals, various books, articles etc regarding banking activities. Different literature and official records.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
CHAPTER - 02
2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. 2.10. 2.11. Declaration Vision Statement Mission Statement AIBL at a Glance Management of AAlBL AAIBL Deposit AAIBL Investment Products Foreign Trade SME Banking Micro Finance Corporate Social Responsibilities 15 15 15 16 17 18 18 19 19 20 20-21
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
A group of established, dedicated and pious personalities of Bangladesh are the architects and directors of the Bank. Among them a noted Islamic scholar, economist, writer and ex ex-bureaucrat of Bangladesh government Mr. A.Z.M Shamsul Alam is the founder chairman of the bank. His . progressive leadership and continuous inspiration provided a boost for the bank in getting a foothold in the financial market of Bangladesh
A group of 20 dedicated and noted Islamic personalities of Bangladesh are the me member of Board of Directors of the bank. They are also noted for their business acumen. Al Arafah Islami Bank Al-Arafah Ltd. has 78 branches and a total of 1711 employees (up to December 2010). Its authorized capital is Taka 5000 millions and the paid paid-up capital is Taka 4677.28 millions.
In the world of consumerism the business organization of the world strive for the consumers satisfaction as a number one business strategy whatever may be the product of the organization, either service or non service. Service is the product of bank. There is a saying that customer service starts rights right from the stairs of the bank building. The guard at the door is first person pep resents of the bank, receives a customer with wishes in smiling face.
Al-Arafah Islami Bank Ltd. was established not only to earn profit and to develop economy of the country but also it had an ultimate goal to get reward in the Heaven by banning interest in business. Since its commencement the Bank has been trying to achieve this goal. The Islam loving people specially who are not interested with interest, should help this Bank giving deposit ng and taking investment from this Bank. Wisdom of the directors, Islamic bankers and the wish of Almighty Allah make Al-Arafah Islami Bank Ltd. most modern and a leading bank in Arafah l Bangladesh.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Vice Chairman
Directors
Executive President
Secretary
Executive Committee
Audit Committee
A board of directors is mainly home country then managing the Bank. The board of directors is for efficient and smooth operation of the bank from Executive committee. Besides a management committee looks after the affairs of the bank.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
The Bank has a Foundation launching philanthropic activities. Al Arafah English Medium Al-Arafah Madrasah and Al-Arafah Islami Bank Library are major two wings for launching philanthropic Arafah activities. Al-Arafah English Medium Madrasah: Arafah
Al-Arafah English Medium Madrasah has been established by the Al Arafah Bank Foundation Arafah Al-Arafah with a view to building next generation according to the ideals of peace and equality of Islam
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
and to establishing banking and other aspects of life in the way of Islam. The prime aim of this Islam. madrasah is to contribute towards building human resource and in the broader sense to ensure human welfare. With the view Al Arafah Islami Bank Foundation has established an English Al-Arafah medium madrasah at Dhanmondi in 1999. Such institution up to O level of its kind is for the first institution time in Bangladesh. Al-Arafah Islami Bank Library: Arafah
Library is the carrier & reservoir of knowledge. Al Arafah Islami Bank has shown that other than Al-Arafah generating profit, it can also contribute significantly in the field of providing good source of knowledge by establishing a public library at 32, Topkhana Road, Chittagong Bhaban (1st floor), Dhaka, thus strengthening social development. It is situated in sound, healthy surroundings. It harbors 23,000 books of reference for the researchers, students, professionals, bankers, ference physicians, engineers, politicians, writers or journalists, even for the kids. It is open to all from the year 2000 and well located & accessible to everybody. It procured some exceptional collection of books on religion, economics, banking, computer science, business administration, ection sociology, English & Arabic language and juvenile literature in Bangla, English, and Urdu & Arabic, which are very rare.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
CHAPTER - 03
3.2. 3.3. 3.4. 3.5. 3.6. Shariah Board The Board's Role Important Duties of the Shariah Board Shariah Supervisors Shariah Auditing 23 23 23-24 24 24-25
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Analyzing unprecedented situations that are not covered by fatwa, in the Bank's transactiona transactional procedures or those reported by different departments, branches and even the customers. This is to ensure Shariah compliance before the Bank develops any new products or implements any new procedure.
Analyzing contracts and agreements concerning the Bank's transactions, as submitted by the Bank's Chairman of the Board of Directors or any department/branch within the bank or requested by the Board itself so that Shariah compliance can be evaluated and maintained.
Ensuring Shariah compliance in the implementation of all banking transactions and correcting any breaches. Analyzing administrative decisions, issues and matters that require the Board's approval. Supervising Shariah training program for the Bank's staff. Preparing an annual report in the Bank's balance sheet with respect to its Shariah compliance. sheet The Fatwa & Shariah Supervision Board submits a complete annual report for the Board of Director, summarizing all the issues referred to the Board, as well as its opinion on the Bank's transactional procedures.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
The auditors continuously review the Bank's transactional procedures to ensure adherence to the framework created by the Fatwa & Shariah Supervision Board. The Shariah auditors submit y periodic reports to the Shariah Supervisor so as to monitor and maintain Shariah compliance.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
CHAPTER - 04
4.1. Profile of the respondents 4.1.1. Gender 4.1.2. Age 4.1.3. Education level 4.1.4. Experience Trainee Employees 4.2.1. Number of employees are got training 4.2.2. Types of training got from the bank 4.2.3. Duration of the training 4.2.4. Type of the training provided by the bank 4.2.5. Training included On the Job 4.2.6. Training included Off the Job Effectiveness of training on performance 27 27 27-28 28 28 28-19 19 29 29 29 30 30 31 32 33
4.2.
4.3.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
4.1.1. Gender
9 8 7 6 5 4 3 2 1 0 8
Male
Female
In term of my internship period I have seen that in Al Arafah Islami Bank Limited, the male employees are higher than female employees. To fulfill my questionnaire I got ten respondents. employees. All of my respondents were employees of Al Arafah Islami Bank Limited (Khulna Branch). There I had eight male respondents a rest two is female respondent. and
4.1.2. Age
7 6 5 4 3 2 1 0 18-25 26-35 36-50 more than 50 2 2 0 6
In the Al Arafah Islami Bank Limited, Most of the respondent employees who provided response to my questionnaire their age is between 26 to 35 years. There had eight respondents who are among 26-35 age limit and I had also got two employees whose age limi is between1835 limit 25 years, and in age limit 36-50 I had got two of respondent employees. As I had observed that 50
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
most of the employees are young in their age so it showed they are enthusiastic in their work to perform well.
In Al Arafah Islami Bank Limited Khulna branch most of the respondent who provided response toward my questionnaire achieved masters degree from different university. So the education level is higher of the bank and they are dutiful and responsible to the client clients.
4.1.4. Experience
1 to 2 years 30%
4 to 5 years 20%
3 to 4 years 0%
2 to 3 years 20%
The respondents as employees of Al Arafah Islami Bank Limited in Khulna branch have got experience of years. About 30% are experienced in more than six years, and it is 20%
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
respondents who are experienced in four to five years. If I look over the graph I can see that there also have 20% of respondents who has got two to three years of work experience. And there also have 10% of respondents who have got one to two years of experience. So I can say that the combination of experience of this bank is carrying out better bank activities. e
Al Arafah Islami Bank Limited has got good performance over the year round. They are always devoted to provide customer with full satisfaction. For that Al Arafah Islami Bank Limited makes their employees efficient and skillful by providing training. According to the graph we ficient can see that all of the respondents as employees of the bank have got training.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
According to respondents the employees get different type of training program. The training nts program is given in the entry level, mid level, advance level and other type of training. Respondents showed that in Al Arafah Islami Bank Limited they got two months of initial training which is called entry level and bound for every entrance. Then they can have training g like mid level and advance level. In entry level as I can see they a training of 60 days. After that mid and advanced level they dont have kind of specific time duration but most of the duration respondents have said that they had training approximately 5 to 10 days in mid level and advanced level they meet less training with less duration like one or two days.
In Al Arafah Islami Bank Limited the respondents as employees got both on the job training and off the job training from the bank but unfortunately the employees did not international training from the abroad.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
According to the chart above we can see the entire respondent has got on the job training from the bank. I considered job rotation, understanding approach and action learning in questionnaire as On the job training. Job rotation takes on different perspectives. The employee is usually not simply going to another department. In some vertically integrated organizations, for example, where the supplier is actually part of same organization or subsidiary, job rotation might be to the supplier to see how the business operates from the supplier point of view. Learning how the organization is perceived from the outside broadens the executives outlook on the process of the organization. Or the rotation might be to a foreign office to provide a global perspective. We can see job rotation is common to all respondent as all of them got job rotation training. On the other hand we can see 70% of respondent has response towards understanding approach training. Action Learning is a process for bringing together a group of people with varied levels of skills arning and experience to analyze an actual work problem and develop an action plan. The group continues to meet as actions are implemented, learning from the implementation a making and mid-course corrections. Action Learning is a form of learning by doing. We can very well course understand by the graph that 50% of the respondent got action learning as training.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Role playing 80% 70% 70% 80% 40% Case study Lecture Behavior modeling Outside seminar
In my questionnaire I have used role playing, behavior modeling, outside seminar, case study and lecture as off the job training. The chart illustrates respondents has given response to all of these training. As we know Role play is a simulation in which each participant is given a role to play. Trainees are given with some information related to description of the role, concerns, objectives, responsibilities, emotions, etc. Then, a general description of the situation, and the general problem that each one of them faces, is given. For instance, situation could be strike in factory, managing conflict; two parties in conflict, scheduling vacation days, etc. in Al Arafah Bank 80% of the respondents have got training of role playing. Again we know Behavior Modeling uses the s innate inclination for people to observe others to discover how to do something new. As we can see 70% respondents provided response towards behavior modeling. And respectively o outside seminar, case study and lecture has got response of 40%, 80% and 80%. So I can say employees of the bank are getting off the job training with well knowledge.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Training and development program of the bank helps to enrich my potential skill. Training provided by my bank maintaining international standard. Benefit after training provided by the bank is effective. Training & development programs provided by my bank are consistent with the organizational Training and development program of the bank improving my technical skill. Training providing by the bank increasing my performance Training providing by the bank is easy and practical. Training is operating by skillful and experienced trainers TNA (Training Need Assessment) measurement of my bank is well evaluated. Training providing by the bank is well organized 0 1 2 3 4 3.2 4.2 3.2
4.6
4.2
4.6
4.4
5 5 6
aph The graph above shows the mean values of different questions of satisfaction about training of the bank. As we can see here most of the mean value is above 4.2 in the scale of 5.0. So we can say that, training of Al Arafah Islami Bank Limited ltd is in efficient level to enrich employees performance and as through calculation I can say effectiveness of Training on employees effectiveness performance of Al Arafah Islami Bank Limited ltd is 86.8% percent.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
CHAPTER - 05
5.1. 5.2. 5.3.
Major findings Recommendations Conclusion
Bibliography Appendix
35 36 37 38 39-42
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
Grand mean: (43.4010) = 4.34 Effectiveness of Training on employees performance: (4.3420) = 86.8% So we can see training and development program provided by Al Arafah Islami Bank has positive effect on employee performance. ect
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
5.2. Recommendations
Main objectives of the study are to find out the Effectiveness of training on performance of Al Arafah Islami Bank Ltd Khulna Branch. Some suggestions are given which may help to increase more efficiency of training in Al Arafah Islami Bank Ltd Khulna Branch. The suggestions are as follows: Al Arafah Islami Bank Ltd is arranging initial training program which is quite enough to the training employees but in mid level and advanced level they are not arranging well length programs. Al Arafah Islami Bank Ltd must be arranged training program and increase length of these types of training before sending employees to the job. As a result the bank easily identifies employees which types of training will necessary for the trainees in future and one of the advantages is that no hindrance with regular activities. For these reasons, customer service of the bank will be increased and customer satisfaction will increase. eased TNA is essential for every bank to carry out the banking activities and to reach its goal. We know that TNA is the difference between standard performance and the actual performance. The bank should measure TNA before sending an employee to training. Here higher TNA authority will take appropriate decisions for each employee to measure TNA and must be fair in their work. Though the trainers are very much skillful and knowledgeable persons sometimes they are not understand the trainees needs or their lacking. So they must make know the need of nderstand trainees. The training and development department of Al Arafah Islami Bank Ltd provides the training to their employees try to improve the training and maintain international standard quality international which helps the bank to reach its mission and vision.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
5.3. Conclusion
Training is essential to every organization to enlarge the employees skill and efficiency. Any type of training increases the performance of the employees as a result organization gets advantages such as the employees do their job perfectly and organization achieves their goal easily. So training is the very important part of the organization.
For the economic development of a country banking sector plays a vital role. Al Arafah Islami Bank is one of the markets leading bank in the banking sector and it has already proved its
presence and contribution in the socioeconomic prospect. So to compete with other bank Al Arafah Islami Bank needs skillful employees this is achieved by the effective training program. So the bank arranges effective training program which will increase employees skill, knowledge and ability, develop better customer service and increase confidents of employees to do better work. As a result, the bank will earn more profit and to reach its mission and vision within short t, time.
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
BIBLIOGRAPHY
1. Al Arafah Islami Bank`s prospectuses. 2. All employees of Al Arafah Islami Bank, Khulna Branch. 3. Manash Mondol, ID # RMBA 050360083, an internship report on An Analysis of , Product and Promotion of Al Arafah Islami Bank. 4. www.alarafahbank.com.bd
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
APPENDIX
Questionnaire
On
Effectiveness of Training & Development Program on Employee Skill
3. Training duration:
a) Entry level: b) Mid level: c) Advanced level: d) Other:
Please tick the appropriate box to indicate your degree of satisfaction. Where: 5= strongly agree 4 = Agree 3 = Neutral 2 = Disagree 1 = strongly disagree
Questions
Strongly agree
Agree Neutral
Disagree
Strongly disagree
8. 9.
Signature: ........................................
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
4.2. Employers training 4.2.1. Number of employees got trained from the bank .2.1. Command Yes No Number of respondents 10 0 Percentage 100 0 100 Percentage 100 40 10 0
10 Total 4.2.2. Types of training employees got from the bank .2.2. Job level Entry level Mid level Advance level Other Number of respondents 10 4 1 0
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA
4.2.3. Training duration Types of training Entry level Mid level Advance level Other 4.2.4. Types of training provided by the bank .2.4. Types of training On the job training Off the job training International 4.2.5. Training included in on the job Methods of training Job rotation Understanding approach Action learning Others 4.2.6. Training included in off the job Methods of training Role playing Behavior modeling Outside seminar Case study Lecture Other
Days of training 60 5-10 1-5 0 Number of respondents 10 10 0 Number of respondents 10 7 5 0 Number of respondents 7 7 4 8 8 0 Percentage 100 100 0 Percentage 100 70 50 0 Percentage 70 70 40 80 80 0
4.3. Effectiveness of Training on employees performance .3. Mean Value Training providing by the bank is well organized. TNA (Training Need Assessment) measurement of my bank is well evaluated. Training is operating by skillful and experienced trainers. Training providing by the bank is easy and practical. Training providing by the bank increasing my performance. Training and development progr program of the bank improving my technical skill. Training & development programs provided by my bank is consistent with the organizational activities. Benefit after training provided by the bank is effective. Training provided by my bank maintaining international standard. Training and development program of the bank helps to enrich my potential skill. 5.00 3.20 4.40 5.00 5.00 4.20 4.60 4.20 3.20 4.60
Total summation of mean values: 43.40 Grand mean: (43.4010) = 4.34 Effectiveness of Training on employees performance: (4.3420) = 86.8%
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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYEE A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH) KHULNA