THE INDIAN INSTITUTE OF PLANNING AND MANAGEMENT CHENNAI

SUMMER INTERNSHIP REPORT ON SIFY TECHNOLOGIES LIMITED ( MARKETING )

UNDER THE GUIDANCE OF A.VIJAYARAGHAVAN (SENIOR EXECUTIVE OF ENTERPRISE SOLUTIONS) - SUBMITTED BY MOUSUMI MALLICK ROLL NO: 27 SECTION: A SESSION: PGP/ SS/08-10

ACKNOWLEDGEMENT

I take this opportunity to convey my heartful thanks to our Dean (Academics), Prof. R. Krishnan for providing us with the necessary infrastructure, thereby giving us freedom to carry out the summer internship work in my area of interest.

A special thanks to Mr. Vijayaraghavan, Senior Executive Enterprise Solutions of Sify Technologies Ltd, for providing information about their company's products and helping me thought the project.

My sincere thanks to Mr. David Appasamy (Chief Communications Officer), Mr. Konrad Fernandez (Marketing Manager) of Sify Technologies Ltd, who helped me through the project.

I also thank all the staffs of Sify Technologies Ltd for giving me the moral support to accomplish the project successfully.

I thank Sify Technologies Ltd for giving this opportunity to do our project and for extending full co-operation.

I also thank all the teaching and non-teaching staff and friends of IIPM, Chennai for giving us the moral support to accomplish the project successfully.

TABLE OF CONTENTS

S.No

TITLE

Page No

COMPANY PROFILE HIERARCHY

2 SOCIAL RESPONSIBILITY 3 PRODUCTS AND SERVICES 4 5 COMPETITOR ANALYSIS MAJOR ACHIEVEMENTS COMPANY FINANCIALS JOB DESCRIPTION AND KEY LEARNING

5 6

19

6 7 8

27 27 31

9 10 11

RESEARCH ANALYSIS SUGGESTIONS CONCLUSION

33 34 36

COMPANY PROFILE

Sify is India's pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the Nasdaq National Market in the US. It provides integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure.

Sify began by developing India's first TCP/IP network and offering multiple services on a common backbone infrastructure for an integrated Internet, networking and eCommerce business model. This was the first such business model in the world, and appropriate for catalyzing the growth of the Internet and networking in an infrastructure starved market. It also enabled a virtuous cycle, where each business supported the other, while catalyzing the market to growth.

Sify is a leader in every line of business and has won national and international recognition for both market leadership and the quality of our services. It is unmatched in Internet and network services expertise and technology, with the best tools, software and processes in the business.

HIERARCHY

The hierarchy of the management team of Sify is given below:

Raju Vegesna CEO & Managing Director Bhaskar Sayyaparaju Chief Technology Officer

C. V. S. SURI Chief Operating Officer P. J. Nath Executive President - Enterprise Solutions Venkata Rao Mallineni Head - Portals and Consumer Marketing Naresh Ajwani President, Government Affairs and Potential Business K. N. Ajith Head - Human Resources

M. P. Vijay Kumar Chief Financial Officer

David Appasamy Chief Communication Officer

Arvind Mathur Chief Architect-Global Services Devraj Shetty Head Elearning Services

SOCIAL RESPONSIBILITY

Many companies are involved in socially responsible activities such as supporting the mentally handicapped, the spastics, orphans and so on. Sify also does so. However Sify's focus is on the use of the Internet for a higher purpose. To build a sense of unity and nationality; a sense of community and belonging.

ALAMBANA Alambana in Sanskrit means "Support" Alambana is a social service organisation run by the spouses of Sify associates to provide, support and empower the weaker sections of society and to improve their socio-economic status. Alambana was registered as a trust on August 21st, 2001.

SIFY AND THE EARTHQUAKE IN GUJARAT When the earthquake struck Gujarat in January 2001, we moved swiftly as a company to re-establish our Internet backbone connectivity in the state. We achieved this within hours, realizing that there were two areas where Sify could contribute effectively.

FOSTERING A SENSE OF UNITY AS INDIANS During the time of the Kargil incursion by Pakistan, we had a Bulletin Board on Sify.com for users to express their feelings or post messages.

PRODUCTS AND SERVICES Sifys products and services are divided into two types: Consumer Services Corporate Services

CONSUMER SERVICES Sify Broadband Sify is India's largest provider of Broadband Services to explore the true potential of the Internet. Sify ePort An extensive network of cyber cafes spread across the metropolitan cities of India. Sify Way2Talk Way2Talk is Sify's Internet Telephony service to make calls across the world using a PC 2 Phone Dialer. Sify.com Sify.com is a popular consumer portal with comprehensive information, facilities and services and information. Sify iMeet Video conferencing facility at the Sify ePort gives an opportunity to meet face to face. Sify WiZone Sify wizone offers blazing internet speeds at upto 11 mbps local connectivity and upto 384 kbps to the internet. Sify Gamedrome Sify has built on its growing online games business by not only providing contents at its iWay chain & its 200 exclusive gamedromes.
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CORPORATE SERVICES Sify Enterprise Solutions Sify Enterprise Solutions is the corporate services arm of Sify Limited, and is India's leading provider of end-to-end corporate network. Sify eLearning Sify eLearning provides unique end-to-end solutions and dedicated services for corporates and eLearning organizations. Sify Hosting Sify comes with a product range that covers the four Cs of cyberspace: connectivity, content, commerce and community. Sify Network Services Sify Enterprise Solutions is the first and only service provider in India to be ISO 9001:2000 certified in network operations. Sify Application Services An array of customizable Intranet and extranet web applications, ranging from websites to workflow automation and eBusiness applications. Sify Security Services SifyGuardian provides a comprehensive suite of Enterprise Assurance, Implementation & Procurement and Managed Security Services. SafeScrypt - Data Security Service Data Security solutions includes encryption technologies, strong authentication, data protection and privacy. Sify Infrastructure Management Services Sifys world class service operation centers deliver 24/7/365 availability and scalability to your business without your having to make high levels of investment.

Forum ForumTM from SIFY is a revolutionary solution addressing the need to establish seamless connectivity with supply chain partners. Search Engine Optimization Sify provides a complete range of search engine marketing solutions in India and worldwide, specialized in search engine optimization, ethical on-page and off-page SEO strategies, niche keyword phrase research, manual search engine submission, natural link development, website ranking in major search engines like Google, Yahoo! and MSN etc.

ENTERPRISE SOLUTION The Sify Enterprise Solutions helps us to spend our time in thinking how to grow faster. It brings the most extensive range of enterprise solutions in the following : Connectivity Security Application Hosting Voice Services Integrated Technology Services

CONNECTIVITY

Sify offers end to end solutions with a comprehensive range of products over a fully meshed global MPLS IP-VPN network reaching 500 plus cities and towns. First in India to deploy a tier 1 network, built around Cisco carrier routing 1(CRS-1) 250 + PoPs and 800 +base stations all over India. Global network coverage through global crossing, PCCW, Pacnet etc. Indias first ISO 9001:2000 certified service provider for network operations data centre, customer support.

BENEFITS A tier 1 IP network can handle terabytes of data: Incorporates the most advanced security mechanisms Last mile ownership through wireless broadband 24/7[365] support IP- VPN SERVICES Site connect is a secure and scalable IP-VPN/MPLS solution for data , networking and converged voice, video and data connectivity needs in India. Available in 3 levels (diamond, gold and silver) supported by SLAs. LAYER 3 MPLS VPN Point to point leased line Support for different encapsulation
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 Protocols supported- HDLS/PPP, ATM/FR, Ethernet LAYER 3 MPLS VPN Topology : Any to any hub Protocol Support : PVC routing, OSPF, BGP, RIPV2

BENEFITS Secure and reliable access Reduced networking cost Highly scalable Wide network spread

DEDICATED INTERNET ACCESS SERVICE Express Connect : Premium range of secure and managed internet services. High performance IP connectivity to conduct business critical transactions over public internet. It has 4 variants : Express Connect Diamond Express Connect Platinum Express Connect Gold Express Connect Silver Clean connect : Enables enterprises with high performances , high security direct internet access without a dedicated investment on network security and protection.

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SECURITY Consulting Services : A complete range of independent assurance services, including information security, compliance and IS audits. Sify Assure Information assurance Enterprise security Methodology Well defined process for each service 100% success rate in client certification End to end enterprise security and risk management services Implementation and Procurement Services Firewalls Netscreen Technologies Inc. Content/URL Filtering Surf Control PLC Antivirus Platforms Trend Micro McAfee Antispam Managed Security Services Sify InfraSecure Managed Firewall Service Managed Intrusion Protection Service
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Data and Transaction Security Solutions and services Digital identity and strong authentication solutions Data protection and privacy solutions Transaction security solutions Cryptography based solutions

APPLICATION Boost employee productivity Improve supply/vendor efficiency Enhance customer relationships Improves the quality of management decisions Intra Enterprise Solutions Human capital management(HCM) Knowledge management solutions(KMS) Unified messaging and collaboration(UM&C) Extended Enterprise Solutions Forum : Supply Chain Management Solutions Customer Life Cycle Management Supplier Relationship Management Sify forum Enables stockists / distributors to manage purchases and sales and providing excellent sale report market credit. Reduce inventories
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 Sify Docimage EMC Documentum Slems Messaging Solutions E mail Security HCM Applications

HOSTING Sify is the pioneer in data center services in India with 4 world class hosting facilities in Mumbai, Bangalore and Chennai. Indias first level 3 data center. Largest integrated internet and e- commerce services. State of the art hosting solutions. Partnered with global majors such as Intel, Compaq, Hewlett- Packard and Microsoft. Hosted solutions with minimum cost.

DATA CENTER OFFERINGS Hosted applications Hosted Mail SaaS Shared Web Service Storage on Demand

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Enterprise risk management services Web Application Security Management Vulnerability Assessment and Penetration Testing High Level and Detailed Risk Management Secure Architecture Design Consultancy Services DC Build Services BCM/DR Services Security Audit ISMS QMS Managed Services OS, DB, Application Management Fort Knox SOC Bundled Server Core Services Bandwidth/Data Transfer Backup/ Firewall Web Log Reporting Server Load Balancing Infrastructure Services Shared Racks Dedicated Racks Secure Cage
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VOICE SERVICES ExpressTalk is a premium Internet Telephony Service that leverages Voice over IP (VoIP) technology to deliver near toll-quality international long-distance voice communications at a fraction of todays ISD call charges.

SERVICES Outbound service Inbound service Hosted contact center Outbound fax over IP DELIVERABLES Outbound Service IP-PSTN International IP-IP International IP-IP Domestic (CUG) Inbound Service Toll free DID Hosted Contact Center Inbound ACD Outbound dialing Email/FAX IVR Predictive dialing
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 Skill based routing

INTEGRATED TECHNOLOGY SERVICES STORAGE Data protection Disaster recovery and high availability Archival and compliance Security Capacity on demand VIRTUALISATION Thin client support SERVER BASED COMPUTING Secure IT Smart system center IMS

COMPETITOR ANALYSIS CONNECTIVITY Sify continues to be the dominant player with a market share of 37.2 percent followed by Reliance Infocom and Tata Indicom with 16.4 percent and 11.9 percent respectively. Tulip, HCL Infinet, Bharti Airtel and BSNL are other major players that jointly constitute the balance 36 percent of the VPN market. SECURITY The major competitors of Sify in security services are TCS and Wipro.
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APPLICATION SERVICES The chief competitors of Sify in this field are Infosys and HCL. HOSTING The competitors for Sify in this field are IBM and TCS. VOICE SERVICES The competitors for Sify in this field are TATA

communications and Reliance. INTEGRATED TECHNOLOGY SERVICES The major competitors of Sify in IT services are IBM and HP. The overall scores of Sify, IBM and HP are 80.3, 82.1 and 79.2. Amongst Indian vendors, Sify was the biggest casualty, primarily owing to dismal performance in pricing & commercials as well as post contract services.

Competitors:
These are the competitors of Sify: BSNL MTNL VSNL Bharti Airtel Others (Spectranet, Reliance, Tata Indicom etc.)

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Comparison of Sify with its competitors in terms of market share

Serial No. 1 2 3 4 5 6

Company Name BSNL MTNL Sify VSNL Bharti Others

Market Share 43% 19% 11.83% 6% 5.73% 14.46%

Revenue Growth% NA -1.70% 22.40% NA NA 14.50%

Revenue NA 1.03B 151.73M NA 2.60B 7.67M

SWOT ANALYSIS Strengths Last mile wireless solutions with a fail-safe infrastructure Extensive presence in India World class network securities Scalable, Secure and reliable connectivity International MPLS services for VPNs Value added services to the customers 1. Free anti-virus to all customers 2. Technical support in case of some issues 3. E-travelling (Trains, Airline bookings) 4. E-billing (Electricity, telephone bills) 5. Customer education on internet 6. Easy recharge of account 24x7 customer care services
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 Very good Investors - company relations International internet gateways for global connectivity An array of customizable Intranet and extranet web applications, ranging from websites to workflow automation and e-Business applications. Easy to deploy, cost-effective solutions that can quickly web enable your enterprise. Weakness In many areas networks are on leased fibres. No direct customer reach. More of the network is based on wired technology so more connectivity related issues occur due to cable. Opportunities Very low broadband penetration India, so Sify has an opportunity to grow with the customers. World class wireless solutions are provided by Sify, so there is a great business opportunity for Sify in wireless technology. Business opportunities in the field of VOIP and IPTV. Opportunity in rural broadband. Threats Competition with telecom giants like Reliance, Airtel, VSNL which are providing data cards for internet access due to which customers have mobility in terms of connectivity. Analysis with BCG Matrix: The BCG matrix method used to determine what priorities should be given in the product portfolio of a business unit. To ensure long-term value creation, a company should have a portfolio of products that contains both high-growth products in need of cash inputs and low-growth products that generate a lot of cash. It has 2 dimensions: market share and market growth. The basic idea behind it is that the bigger the market share a product has or the faster the product's market grows, the better it is for the company.

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The BCG

Has identified four following categories of SBUs and suggested the appropriate strategy for each one 1) Star 2) Cash Cow 3) Problem Child / Question mark 4) Dog 1) Star Characteristics Market Leaders Fast growing Substantial Profits Require large finance growth Strategies Protect existing share
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 Reinvest earnings in form of price reductions, providing better market coverage, product improvements, increase production efficiency, etc. Obtain large share of the new user. 2) Cash Cows Characteristics Profitable Product Generate more cash than needed to maintain market share. Strategies Maintain market dominance. Invest in process improvements and technological leadership. Maintain price leadership. Use excess cash to support research and growth elsewhere in the company.

3) Problem Child / Question mark Characteristics Rapid growth Poor profit Margins Enormous demand for cash strategies. Strategies Invest heavily to get a disproportionate share of new sales. Buy existing market shares by acquiring competitors. Divestments ( see Dogs ) Harvesting ( see Dogs ) Abandonment ( see Dogs ) Focus on a definable niche where dominance can be achieved.

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4) Dogs Characteristics Greatest number of product falls in this category. Operate at a cost disadvantage. Few opportunities for at a reasonable cost. Markets are not growing: therefore, little new business.

Strategies Focus on a specialised segment of market that can be dominated and protected from competitive inroads. Harvesting Cut back all support cost to minimum level: support each over the product remaining life Divestment- Sale of a growing concern. Abandonment- Deletion from the product line.

If we see Broadbands market growth and Sifys market share over the years, we find that Broadband internet market is a rapid growing market segment. The Broadband has continued with its growth trajectory till the previous year and this year as well, to record a growth of around 7.4%. This shows that Market Growth is quite high.

The market share of Sify as compared to other telecom giants like BSNL and MTNL is not very low. It gives a strong competition to them and continues to improve its market share in the field of broadband internet over the years.

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Broadband in India
8.00% 7.00% 6.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0.00% 2001 2002 2003 2004 2005 2006 2007 Percentage

5.73% 6% 11.83%

14.46% 43% 1 BSNL 2 MTNL 3 Sify 4 VSNL 19% 5 Bharti 6 Others

From the above analysis, it may be concluded that Sify and its products can be placed in Question Mark segment on the BCG matrix.

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It

can

be

shown

by

the

following

diagram:

MAJOR ACHIEVEMENTS The major achievements of Sify are given below: Frost & Sullivan Market Leadership Award: for the IP VPN Market in India 2005-06. Sify security services awarded for the second time the ALL INDIA - BEST PARTNER AWARD for the Year 2005 from FORTINET Inc. Sify awarded BS 7799 Certification for Information Security Management Systems. Sify awarded ISO 9001:2000 Certification for provisioning of corporate VPN, Internet bandwidth, Voiceover IP and Integrated Security Solutions. Sify awarded CMM level 5 Certification.
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 Frost & Sullivan Market Leadership Award: for the IP VPN Market in India (August 2004). Sify Enterprise Solutions awarded "INDIA TOP RESELLER AWARD" for the period July 2004 to June 2005 by NOKIA. Sify bags the ISP of the Year Award at the Internet World Asia Industry Awards, 2001. Sify wins the Golden Web Award for the year 2001 for the website www.india.ford.com. IDC report 2001 puts SIFY as the clear cut leader in VPN services in India. Sify's corporate site www.sifycorp.com wins the Golden Web Award for the year 2000.

COMPANY FINANCIALS

Unaudited Consolidated income statement as per IFRS (In $ million, all translated at $1 = Rs. 48.58 Description Period ended 31-Dec 2008 2007 23.51 20.82 6.38 8.75 2.98 1.97 32.87 31.54 (18.11) (18.20) 0.56 0.23
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Enterprise Consumer Others Revenue Cost of Revenues Other Income

Period ended 30-Sep 2008 22.98 7.17 2.74 32.90 (19.34) 0.31

Year ended 2008 78.68 36.15 8.81 123.64 (69.78) 0.95

Stock Compensation expenses Depreciation and Amortisation expenses Selling, General and Administrative Expenses Net Finance Income Share of Affiliates Profit Before tax Income Taxes Profit for the year Profit attributable to: Owners of the parent Non-controlling interests

(0.33) (2.61) (15.48) (1.02) 0.09 (3.94) (1.09) (5.03) (5.45) 0.42

(0.21) (2.93) (10.89) 0.50 1.68 1.71 (0.88) 0.83 0.71 0.12

(0.29) (2.50) (15.91) (0.37) 0.40 (4.80) (0.28) (5.08) (5.40) 0.32

(1.16) (8.12) (49.56) 2.14 3.73 1.84 (1.32) 0.52 (0.10) 0.62

JOB DESCRIPTION The project given to us was to find the effectiveness of the advertisement displays put up on the airports of Delhi and Mumbai. The steps involved in the project are as follows: Studied about the various products and services of the company. Did a few presentations on the product lines of the company. Prepared the questionnaire to find the effectiveness of the advertisements. Attended a small training program on how to take a survey. Conducted the surveys in Delhi and Mumbai airports for five days. Generated the report to the company.

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Objective Of The Study To know the internet connectivity and its status in the small and medium enterprises basically in schools, colleges, small plants and factories, hotels etc. Also it is very important to know about the service quality provided by their current ISP. To analyse the data collected from the customers and relate them with the parameters of Sify and make a suitable decision according to their requirement. To promote for Sify Wireless broadband connection in the SMEs and generate leads for the company. To make a detailed analysis of the research with the PLC, Ansoffs matrix, BCG and SWOT analysis. Finally, to get the corporate experience by meeting the corporate heads and to take and implement their advice and suggestions for personal benefit in future. Methodology Research Procedure First the company gave me a brief overview of itself and explained about the SME project with a presentation which I would do during my summers. After explaining, they gave me the regions where I could do the research. To begin with the project, first I did the secondary research from the internet to know about the SMEs present in those areas. Then I divided the whole area of survey into small subzones so that I can cover each one of them. I also prepared a weekly schedule so that a certain zone could be covered by the allotted time mentioned in the schedule.

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Then I made a certain sample size where I should target as sample size is an important parameter based on which the final decision is taken whether the data taken are related with each other or not. Then I directly met with the customers and did a research on the internet connectivity and its status. This research helped me to know about the quality of service provided by their respective ISPs. Then I did a research on the number of organizations interested for the wireless connection and based upon that I made a hypothesis whether it would be feasible for my company to set up their product in that particular segment or not.

Method of data collection: There are many methods of data collection in a survey. These are basically divided in two main types of methods. These are: 1. Primary data collection. 2. Secondary data Collection.

Primary data collection It is the method of data collection in which the marketers collect the data very first time or we can say that the collected data is fresh or first-hand data. We can collect primary data by: Directly by the customer. By observation method. By telephonic Interview method. By e-mailing the queries & etc.

Secondary data collection It is a method of data collection in which the collected data is not fresh data, i.e. data is collected from the report of any research, from internet or from any
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government offices etc. These types of data collection methods are basically used when the sample size is very large. In this particular survey I have used the primary data collection method to collect the data. In this particular method I directly went to meet to the customers and collected data. Instruments Used Basically for this project, I took the help of following instruments: Survey questionnaire The Sify information brochure Direct approach to customers instead of using any secondary mediums like telephones or internet.

Survey questionnaire is a very important instrument for any researcher to collect the requisite information. The questionnaire helps him to get a brief knowledge about a particular subject. With the help of questionnaire, he can make further analysis and able to make a decision and categorize each factor present in the questionnaire in a proper manner. I used the Sify wireless broadband survey questionnaire where each questions carry equal weightage that helped me to take my decision in the end. Apart from the questionnaire, another important tool I used was Sify Information Brochure. It involves all the benefits of Sify and its wireless connection that was sufficient for a customer to get a brief idea. I used the simple form of data collection by direct approach to the customers. Direct approach to the customers, meeting with them and get the relevant data are always fruitful than using any secondary medium like internet and telephone. This also shows the marketing skills of a researcher. Direct approach to the customers also creates interest among them about the particular subject.

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KEY LEARNING The key learning in this project is as follows: Questionnaire preparation Taking surveys Learnt the difference between market research and marketing research

OVERALL EXPERIENCE It was a different experience for me as I was given the opportunity to study the different product lines involved in Sify. I was able to do the back-end work of the survey by providing daily updates about the survey to the company.

RESEARCH ANALYSIS While taking the surveys in the airports, we obtained the following results: Total number of passengers approached = 1000 Number of respondents = 50 Number of people who actually saw the advertisement = 12 The results are explained in the form of pie charts given below:

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VISIBILITY OF THE ADVERTISEMENT

VISIBILITY

EXCELLENT POOR AVERAGE GOOD

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CLARITY OF MESSAGE

POOR AVERAGE GOOD EXCELLENT

VISUAL APPEAL

POOR AVERAGE GOOD EXCELLENT

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Surveys: The basic task I was given by the company was to conduct a market survey. The main purpose of the survey was to get a clear understanding of the market and set up a plan based upon the data collected. To start with the survey, I had to design a questionnaire that contains the basic questions. The questions were simple, short and clearly understandable. I directly approached to them, told them about Sify benefits and advantages of Sify wireless broadband connection. And also I came to know about their current service provider and their service. Then I got my questionnaires filled and gathered my relevant information. The questionnaire format which I had used for my survey was given in the Annexure. Feedback: Suggestions & Recommendation: Company should maintain very strong corporate relations especially with SMEs to make new clients and to maintain relations with existing clients. All the technical support teams should report their respective head on the daily basis to report him about the complaints and their resolutions. During my training, the company wouldnt provide me the complete Sify wireless Plans list. I was told to only speak about Sify benefits to the SMEs. So the customers get only a part of information from me; not the whole. So I would recommend Sify to provide the summer trainees with the complete set of information about their products and services so that customers can get full information at the same time. Sifys wireless broadband speed is limited to 1MBPS only. But the SMEs like colleges want a minimum speed of 2-4MBPS. So I would recommend Sify to upgrade its Wireless plans to compete with other telecom giants. Till now, Sify is providing its service through CTOs. Hence they have to involve in a partnership with them. So it becomes dependent on them. I would suggest Sify to provide its own service rather than through CTOs. The one and only main problem is that when there is a power cut, then all of a sudden the broadband connection is down. This is something which happens on a regular basis in India, and for those who provide the internet, need to have a backup for their users, so that the service is sufficient and the best.

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Conclusion: I analysed the Sifys current market position in relation to its wireless broadband technology with PLC, SWOT and BCG matrix analysis. The project helps me to learn and experience the corporate life style. During the project, I met different corporate people who gave me valuable tips and advice which I should follow during my training and in the future also. So this has been a good learning experience for me. Finally I can conclude that Sify has come a long way in the business of internet and is growing still further. It has brought a revolution by bringing the wireless technology to the SMEs with a cheaper rate so that they can easily afford it and enjoy more reliable and secure network than they have ever used.

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BIBLIOGRAPHY http://en.wikipedia.org/wiki/Broadband_Internet_access www.Fcc.gov http://en.wikipedia.org/wiki/Wireless_internet_service_provider www.dot.gov.in www.broadbandindia.com www.sifycorp.com www.sify.com www.sifybroadband.com

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