CHAPTER 1

WHAT IS ORGANIZATION BEHAVIOUR The importance of Interpersonal skills Determining of managers effectiveness. Helps organizations attract and keep high-performing employees. Managers - An individuals who achieve goals through others people. Organizations- A consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goals or set a goals.

Management Functions

defining an organizations goals . establishing an overall strategy for achieving those goals. deveoping comprehensive get of plans to intergrate & coordinate activities.

determining what tasks are to be done? who is to do them? how tasks to be grouped? who report to whom? where decision to be made?

Planning

Organizing

Leading

Controlling

direct & coordinate those people. motivate employee direct their activities, select the most effectiveness communication channels and resolve conflicts among members.

management must monitor the organization's performance and compare with previously set goals.

Management Roles

Interpersonal

Figurehead Leader Liaision

Informational

Monitor Disseminator Spokeperson

Decisional

Entrepreneur Disturbance handler Resource allocater Negotiation

Technical skills -the ability to apply specialized knowledge

Management Skills
Human skills -the ability to understand, communicatio n with, motivate and support other peoiple, both individualy and in groups

Conceptual skills - managers must have the mental ability to analyze and diagnose complex situation

Complimenting intuition with Systematic Study Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Evidence-based management (EBM) The basing of managerial decisions on the best available scientific evidence. Intuition A gut feeling not necessarily supported by research.

Disciplines that contribute to the OB field

Psychology The science that seeks to measure, explains, and sometimes changes the behavior of humans and other animal. Social psychology An area of psychology that blends concepts from psychology and that focuses on the influence of people on one another. Sociology The study of people in relation to their social environment or culture. Anthropology The study of societies to learn about human beings and their activities.