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MBN 603 - QUALITY MANAGEMENT

LESSON PLAN Semester III Aug. 2011 Dec. 2011

OBJECTIVE : To enable the students to understand theory, tools, techniques and practices of Quality Management, integrated into a well structured Management system.

METHODOLOGY: Lectures, Classroom Discussions, Mini Projects, Case Analysis, Student presentations, Quality Management week celebrations

SECTION 1 CONCEPTS

SESSION 1

TOPIC Quality- Definitions , Concepts , Features, Cost of Quality, Quality control and Quality Assurance

READING MATERIAL Book No 1

Quality Management Gurus Demings 14 Principles & Demings cycle Joseph Juran Philip B.Crosby A.V Feigen Baum Kaoru Ishikawa Genichi Taguchi Book 1 Reference Book 1 Pg no 106 108 Reference Book 1 Pg no 108 109 Reference Book 1 Pg no 110 111 Reference Book 1 Pg no 111 - 112 Reference Book 1 Pg no

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112 - 113 3 Quality inManufacturing , Services , Health care, Education , Small Business and Public Sector 4 Quality Management Awards Malcom Baldrige National Quality Award Demings Prize European Quality award Reference Book 1 Pg no 113 120 Book 1 Reference Book 1 Pg no 124 -126 5 Quality Management System ISO Family of Standards Quality Management System(Clause 4 to Clause 8) Implementation of ISO 9001 & certification ISO 9001 - 2008 Version A Brief note Book 1 Quality Audit Book 1 Book 1 Book 1 Book 1 Reference Book 1 Pg no 50 74 Book 1

Sector Specific Quality System Standards 6 Six sigma

Book 1 Book 1

SECTION 2

TOOLS / QUALITY PLANNING AND CONTROL

SESSION 7

TOPIC Seven Quality Control Tools Seven New Management tools

READING MATERIAL Book 1 Book 1

Customer Satisfaction

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One Dimensional Model Kanos Model AT&T Customer Supplier Model

Book 1 Book 1 Reference Book 1 Pg no 160 -161

9 10

Leadership in Quality Management A)Process Management Product Design POKAYOKE

Book 1 Pg no 3.7 3.20 Book 1 Book 1 Book 1

FMEA B)Process Approach EXT Model Subburaj Model SCM JIT Lean Manufacturing KANBAN C) Continuous Improvement Kaizen & 3 MUs 5S 7 Deadly wastes Business Process ReEngineering 11 12 Taguchis Robust Design and Optimization Tools for Design Verification Reliability Testing 13 Statistical Process Control

Book 1 Book 1 Book 1 Book 1 Book 1

Book 1 Book 1 Book 1

Book 1

Book 1 Reference Book 1 Pg no 598 - 601

Mean & Range Charts , No of Defectives ( P Book 1 Chart ) & No of Defects Chart ( C Chart ) SECTION 3 APPLICATIONS SESSION TOPIC READING MATERIAL Book 1

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14 15

Quality Function Deployment Quality Circles

Book 1 Reference Book 1Pg no 263 -265 Book 1

CASE STUDIES

1. Six Sigma Integration & Samsung - Reference Book 1. Pg no 139 140 2. Toyota Motor Corporation Ltd - Reference Book 1 Pg no 85 86

Note: Case Study 1 & 2 to be discussed in Class after completing Sec 1 topics 3. National Furniture (Cause & Effect Diagram) - Reference Book 1 Pg no 682 4. Jansons Medical Clinic (Paretos Diagra ) - Reference Book 1 Pg no 682 -683 5. Statistical Process Control at Midwest Pharma - Reference Book 1 Pg no 742 - 744 Note: Case Study 3, 4 &5 to be discussed in class after completing Sec 2 Topics 6. QualityFunctionDeployment at a University Support service Reference Book 1 Pg no615-618 Note: Case Study no 6 to be discussed on Class after completing Sec 3 topics Further Case Studies can be referred from Book 1 & Reference Book 1 as per the discretion of the faculty concerned Internal Valuation : Cycle test ( 10 Mks) , Surprise Test ( 10 Mks) , Model Test ( 10 Mks) ,MiniProject ( 10 Mks) and Subject Viva Voce ( 10 Mks)

FIELD VISIT

: STRONGLY RECOMMENDED

Reading Material : A) Text Book Book no 1 Subburaj Ramasamy , Total Quality Management, First edition 2005 , Tata Mc grawHill Publication

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2005 Tata Mc grawHill Publication B) Reference Books 1. James R Evans & William Lindsay The Management and control of Quality 6th Edition , Cenage Learning , Indian Edition , 2006

2. PN Mukherjee Total Quality Management, First edition (2008), Prentice Hall Publication 3. John S. Oakland TQM text with cases Third Edition (2006) Elsevire Publications

Lesson Plan prepared by V. Suresh - Assistant Professor

Subject Co-Ordinator (V.Suresh)

Head - Operations (S.Sundararajan)

Dean MBA Dr.Jayshree suresh

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