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INTRODUCTION

CHAPTER 1

The eatery is one of the most promising industries not only in General Santos City but around the country. More and more entrepreneurs have venture into this line of business because food is an essential way to our living and as a basic necessity people will demand for it to fill in stomach satisfaction. The result many eatery houses had been sprouting around the place to eatery to a rapidly increasing populace despite stiff competition.

1.1 BACKGROUND OF THE STUDY Vic City Eatery and Catering Service manage by Mrs. Margarita Tuico with the support of his husband. The proponent .the proponent is into this business for more than a decade now and has gained significant skills and expertise with regards to the operation of the enterprise. In fact the main owner is Mr. and Mrs. Tuico for the taxes purpose they changed the name of the owner which is substituted with the name of Victoriano Vertusio. But they have been an experience in many restaurants here and abroad, and it helped him broaden his expertise in culinary arts. The foods offered by the eatery in General Santos City. The business eatery the populace of the city as well as the local and foreign tourists who visit the place. The enterprise is a self-service and pay as you order type of eatery and also through ordering specialties as eatering service. Currently, it offers wide array of menus and the house specialty is grilled foods any of the displayed menus and the house specialty is grilled foods. They also offer ituturo mo, iluluto ko service in which customers can choose any of the displayed menus and they will prepare it right away. Eatery is an eating house, a mini food chain. It existed in the society for many years. It became the livelihood of many entrepreneurs that support a day to day living. Its main function is to provide foods for sale to customers who are pre-occupied by their work for meals and certain occasions like catering and pack lunch for certain event or celebration. The typical eatery houses are made up of native materials or just a simple building structure but convenient to the customers. Because people are just in & out, it is usually open with the displayed various delicacies placed and customers are feel free to open and select their choices .They prefer additional products as substitute and also in which is catering they offered a special delicacies on which there customers would deemed it and keep there old customers to give more services and building new customers. It is located wherever plenty of people are passing along the highways or busy streets. The concept of its simplicity makes it very appealing to the masses because of its semi-formal atmosphere and affordability. 1.2 RATIONALE OF THE STUDY The researchers choose this kind of study to determine KABAYANS EATERYS successful existence and according to the study conducted by the researchers this kind of business is profitable though it is more on skills and power of the mouth. There is a process to production, and also the degree of comparison on its performance from past operations to the present and what management discipline they practiced in attaining their objectives that may enhance the ideas of researchers.

1.3 OBJECTIVES OF THE STUDY This study aimed to determine the following considerations: The profitability and stability of the business The operation, finance and marketing management strategy The aim of reaching the taste and preference of the target market The capability of during social responsibilities The products and services given to the customers 1.4 METHODOLOGY To facilitate a systematic learning of the course the researchers methodologies, will be utilized through the use of the World Wide Web, library. Personal interview with the owner and also by giving questionnaires as method of gathering data. And also use conduct a group study and classroom discussion together with report paper consultations with our instructor.

CHAPTER II II PROFILE PERFORMANCE BUSINESS PROFILE Name of Business: Vic City & Catering Service Name of Owner: Victoriano Vertusio Forms of Ownership: sole proprietorship Business Address: Corner Ka Dusan St, Santiago Blvd. General Santos City Year Established: 1991-present 2011 Tax Identification No.: 190 460 618 000 2.1 HISTORICAL BACKGROUND Before the name of the business is KABAYAN NELSON FOOD MAXX which owned by Mr. Nelson O. Tuico with support of Mrs. Margarita Tuico, his wife. The owner also serves as the manager of the entire operation of the business. To run a food business just like Kabayan Nelson Foodmaxx currently Vic City 7 Catering Service requires expertise not just in the management aspect but also in marketing and financial aspects. The qualification of Mr. Tuico for culinary a chief cook in various restaurants, hotels and in malls. For detailed list of experiences Mr. Tuico together with his wife effectively managed the business. Having strong entrepreneurial spirit, even in the worst ease of the business they still manage to be silent. The proponent has been successfully managing the business even though their branch 1 where burned at Senora De La Paz, Barangay South general Santos City. Currently, the business is already 10 years of existing. The couple with their perseverance and dedication to the business was able to improve the operation of the enterprise and aims to expand its current operation. 2.2 MISSION\VISSION STATEMENT

2.3 ORGANIZATIONAL STRUCTURE

MANAGER \OWNER

BOOK KEEPER

CHEF COOK

ASSISTANT COOK DICH WASHER GRILLBOY

CASHIER

SALES LADY

BUSBOY

HELPER

2.4 FACILITIES

CHAPTER III 3.1 HUMAN An enterprise also has personnel requirements the men and woman needed to run the business. The human element is vital to the success of entrepreneurs on which starts with the talents, skills, initiative and loyalty of the workers determine to a very considerable extent the survival and growth of business Vic City Eatery and their catering services as basic purpose of personnel function is to organize and motivate the entire staff or workers of an enterprise towards maximum productive efficient and to have effective workers. 3.1.1 MANPOWER

PARTICULARS DIRECT LABOR Book keeper Chef Cook Assistant Cook Busboy Grill boy Cashier Sales Lady Dish washier Helper

NUMBER OF WORKERS 1 1 2 2 2 3 2 2 2

3.1.2 PERSONNEL MANAGEMENT PRACTISES Since Vic City Eatery is a food chain business, workers should practices proper sanitation, good ethics and efficient in customer relations. They should look good and wear attires or uniform present ably. Job flexibility is important because they can interchange assigned task anytime. 3.1.3 SELECTION POSITION CHEF COOK QUALIFICATIONS She/he must be 22-40 yrs old At least graduate at culinary arts With cooking expertise She/he is knowledgeable on here work Can work multitask & under pressure Shall be responsible in the preparation of high quality food She/he must be 20-30 yrs old At least college level (HRM)

ASSISTANT COOK

Shall purchase needed food ingredients for cooking Coordinates in keeping his inventory level of the food ingredients needed in cooking. she/he must be graduate of any business courses An analytical and with strong financial management skills Must be an effective leader and of good human relation skills. she/he must be 18-25 yrs old At least high school graduate Responsible for cleaning the dining and kitchen utensils Performs other function when needed She/he must be 18-25 yrs old At least college level of any related business courses Shall take charge of the daily cashiering Remit daily sales every end of the day with supporting daily sales report and sales in voices She/he must be 18-25 yrs old At least high school graduate Takes and tends the order of the customers Sees to it that the order and re-orders are taken promptly Con entertain customers

BOOK KEEPER

DISH WASHER CASHIER

SALES LADY

GRILL BOY

She/he must be 18-25 yrs old At least high school graduate In change of the grilling of tuna and other meat She/he must be 18-25 yrs old At least high school graduate Cleans the dining room Performs other function when needed Checks the dining area Assists the sales lady

BUSBOY

HELPERS

3.1.4 ORIENTATION The researchers discovered that the orientation process of Vic City is important they give a basics understanding of the enterprise its history, its values, its traditions, its business, its customers and

its reward system. The new person or employee is told of the performance expectations and specific duties in precise detail as well as where and has to got help and how this particular job related to other jobs in the organization.

3.1.5 SALARY ADMINISTRATION PARTICULARS CHEF COOK ASSISTANT COOK BUSBOY GRILLBOY CASHIER SALES LADY DISH WASHER HELPER NO. OF WORKERS 1 2 2 2 3 2 2 2 RATE\DAY 250 150 100 100 100 100 150 100 MONTHLY WAGE 7500 4500 3000 3000 3000 3000 4500 3000 ANNUALLY 90000 54000 36000 36000 36000 36000 54000 36000

3.1.6 BENEFITS In order the workers to have loyalty in the business. The employees have free food for breakfast, lunch and dinner. The business also provides non-financial incentives such as recognition, practice flexibility in dealing with them delegate responsibility and help workers set goals. PARTICULARS CHEF COOK ASSISTANT COOK BUSBOY GRILLBOY CASHIER SALES LADY DISH WASHER HELPER SSS 312 PHILHEALTH 100 100 100 100 100 100 100 100 TOTAL DEDUCTIONS 412 100 100 100 100 100 100 100

3.1.7 JOB PERFORMANCE ANALYSIS The researchers observed that the importance in Vic City Eatery is their communication between the owners and employees on which the communication days are opportunities to change the behavior, to discuss and resolve special problems, to answer questions, to provide information and feedback. To build an individual strength while providing for the development needs. Therefore all workers are adequate oriented on their specific task and responsibilities. 3.2 ASSETS

The researchers realized that business is like a car its useless without fuel as well as the business cannot run without capital because it plays a vital consideration in putting up business. Entrepreneurs first and foremost consider where to locate resources; the business site is ideally located at the heart of the city making it accessible to both customers and suppliers. Vic City Eatery was established through lending or loan from bank. On the other hand the proponent where sponsored by Coco-Cola corporation for the renovation of the current branch of Vic City Eatery and Catering Services. Resources to be purchased are meat, marine products, vegetables, fruits and other materials being needed and its very abundant in the locality which can be bought at a reasonable price.

3.3 INFORMATION The researchers got information that the key for the success of Vic City Eatery is making customers service their competitive edge. The customers satisfaction starts with the owner or manager role model- talking, listening, responding, respecting, creating and living the environment. Vic City Eatery has three types of customers, type B those customers are semi-social like professionals, other officials and type C those are students, labors and type D those customers can afford at only cheaper price. 3.4 LINKAGER Vic City Eatery is the following suppliers: Angelos chicken Domings panga FREB Rens Nature Spring and Peter Natures Tripple 5 Bimbo- Pepsi and Rudy Ayero- Pepsi Mar- Buko Juice Beth- Chorizo Oliver-Egg Nelly-banana chip Sam- Buko Cream Nonoy- Chino ice cubes Palenke- Banay-banay (rice) Ronald- Glass Jhay- Nestle Yema seller ERMG Merchandising Sany- Zest-O John Saniel- Ginebra San Miguel Ferna Pangu (loader)- Smart & Globe Coca-Cola Corp in General Santos City

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21.

CHAPTER VII

SWOT ANALYSIS Vic City Eatery and their Catering Service Shows good performance Based on their present business status, as the dominate the target market. This study shows strengths, weaknesses, opportunities and threats that may exist during the business operation. It requires through analysis to maintain strength s, the chances to grow more and to overcome possible threats and weaknesses. STRENGTH Accessible to customers Legal operation of the business Many customers patronized them Quality foods and services Affordability Numerous population in the area Nearby hospital, private establishments, mall and houses Good customer- relations Cooperation among management and employees WEAKNESSES They are not the land owner Limited service Limited economic power OPPORTUNITIES Expansion of the building Employment Good building structure Market penetration Upgrading facilities and equipments THREATS Unstable peace and order situation Economic crisis Competition Calamities Land owner may get the right of letting them rent the space or own the space.