PTD Telekit Meeting - Serco

Date of meeting Meeting Location: Attendees DWP: redacted Serco: redacted Record of discussion
redacted provided an update on progress with amendments. A review

21/4/11

Supplier Name:

Serco

has been conducted on CPAs 15 and 17 to identify what amendments they need to make. W2W Business Unit will not longer exist and reporting will now be to the Home Affairs Team. Information has been sent to the relevant work stream and redacted (Commercial Manager) will bring a table showing the changes to the meeting on 4th May to talk through it with us.
redacted asked if we could see something in advance but redacted said

that this was a significant piece of work that would need to be simplified and in view of the holidays it would be preferable to wait until the 4th. redacted asked it they will be producing an addendum to the contract following out meeting on the 4th and redacted confirmed this.
redacted discussed changes to the IT system, a review of systems was

underway and the team was already lined up to go on the agreed date of 1/7. redacted said IT training needs had been agreed and the programme and rooms were arranged. redacted confirmed that there were no other fundamental changes and that there was no indication that any of the subcontractors were not interested.
redacted asked if we could have a revised implementation plan as the one we have for West Mids has a different go-live date. redacted agreed

to provide one and some supporting narrative, and also gave a summary of where they were with premises/leases in the 2 CPAs no showstoppers. Recruitment and training still on track, some dates identified mid May and some in June. Current FND providers will need additional follow-on training as they will not be available to complete earlier training.
redacted said some internal issues with IT but nothing that will impact

go-live. Impact training starts 23/5 and by 24/6 information will be loaded on the system in advance of 1/7.
redacted also discussed the dashboard reporting and asked if he could

replace our implementation highlight report with their more comprehensive report, which covers, subcontractors, premises, Prap, comms and marketing, finance , TUPE and tops 5 risks. redacted to send us one to see if it meets our requirement. redacted said we couldnt say whether this would be okay for redacted but that we are Generic inbox. DWP work progptdq&a Serco in Confidence

happy to accept this format. This is updated weekly and discussed each Friday. redacted agreed to send to us following this meeting, and next Thursday.
redacted asked in what format we wanted the risk log, 1 page copy or the dashboard template. redacted said we want to see the top risks and

would be happy to accept an extract from their project management system. redacted confirmed that he will send one over today redacted asked for the questions from JCP in advance of the meeting on 4th May. redacted outlined that they will not have sight of the bid but that when we send the agenda we will ask them if they wish to see anything specifically covered at the meeting. Any responses will be sent through to redacted Thursday 28/4.
redacted also provided an update on Annex 7 Transparency Agenda

and confirmed that she would be sending the proposals through directly to redacted next week. Redacted said that we probably will not need a further meeting next week, and confirmed that following the meeting on 4th May she would get further advice if required regarding the amendments. Action Points
redacted - To email JCP reps and provide any questions to redacted by

noon Thursday 28/4.

redacted to send report and risk log through to redacted today and

further report next Thursday. Action Point Owner Author Date Returned to generic Inbox
redacted

Date(s) for Clearance Date recorded 21/4/11

Generic inbox. DWP work progptdq&a Serco in Confidence