CURRICULUM VIT

Name Address Phone (UK) E-mail Nationality Date of birth Relocation FABIO SLESIO 8 Stranmilliss Street, BT9 5FE, Belfast, UK +44 (0) 7805883465 f@bioslesio.ch Italian 20th/July/1983 Willing to relocate

WORK EXPERIENCE
Dates Occupation held Main activities and responsibilities

From the 26th of April onwards French Speaker Customer Service Representative Interact with customers by phone and via an online community . Provide technical support for Microsoft customers using the tools and resources provided. Follow definite process to create a positive customer and partner experience. Effectively communicate with customers via written correspondence in the Answer platform. Owning and resolving technical issues that are provided by the customers. Answer, Create, Merge, Split, and moderate posts and threads in the Answer Platform. Prioritize customer engagement to meet Service Level Agreement (SLA) based in the severity of the case. Drive customer satisfaction and market share for Microsoft. Manage forum traffic and ensure an abuse free environment. Flag threads as questions or general discussions by adding tags (meta data) Set alerts or notifications on threads and posts.

Name and address of employer Type of sector Dates Occupation held Main activities and responsibilities

GEM, 9 Lanyon Place Belfast BT1 3LP Northern Ireland IT Customer Service (Microsoft) From the 17th of January to the 17th of April 2011 Intern Assisting with high administrative and logistical tasks, such as: answering quires addressed to commercial department of the Italian embassy of Bern. Organising working groups and forums. Attending meetings and take notes. Compiling information and documentation in order to perform forecasts dealing with the Swiss economic conjuncture and demography. Researching companies - in the Swiss market scenario - willing to fund important institutional events taking place in the Italian Embassy of Bern. In charge of the negotiations and public relations with those companies.

Name and address of employer Type of sector

Italian Embassy of Bern, Elfenstrasse 14, 3006 Bern, Switzerland Diplomatic

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Dates Occupation held Main activities and responsibilities Name and address of employer Type of sector Dates Occupation held Main activities and responsibilities

From April 2010 to October 2010 (European Voluntary Service in the UK) Volunteer Working as a volunteer in the Occupational Therapy Unit for senior citizens who have various degrees of dementia dealing with different groups of older people.

ICP Partneriaeth , Bwthyn Gwyrdd Greenfield Terrace, SA48 7DA, Lampter, UK Research From June 2010 to October 2010 Researcher Collecting documents and data (essay, statistical data, articles) In charge of the qualitative research Drafting questionnaires format In charge of the scrutiny of the questionnaires Drafting final report

Name and address of employer Type of business or sector Dates Occupation held Main activities and responsibilities Name and address of employer

The Safe Foundation 34 Park Road Barry CF62 6NX, Cardiff, South Glamorgan, Wales, UK Research From November 2008 to May 2009 Italian teacher In charge of public relations: promoting and selling language courses Delivering Italian lessons to adults.

Institute of Italian Language and Culture Dante Alighieri (Istituto di lingua e Cultura italiana Dante Alighieri) 40 rue Charles Silvestre, 87000 Limoges, France Teaching

Type of sector

Dates Occupation held Main activities and responsibilities Name and address of employer Type of business or sector Dates Occupation held Main activities and responsibilities

From October 2007 to June 2008 English and French teacher Delivering English and French lessons (GCSE Level) Ms Domenica Iannuzzi and Ms Barbara Iannuzzi, Istituto Dante Alighieri 4, via Buzzi 20017 Rho (MILAN) Teaching From November 2003 to May 2007 Promoter/Shop Assistant Promoting and selling beauty products. Contact with client and suppliers . In charge of window dressing.

Name and address of employer Type of business or sector

Eurocompany S.r.l., 6, via G.B. Mauri, 20052 Monza (MILAN) and Cosmeticpeople, 270, via Schiavonetti, 00173 ROME Customer Service

Education
Dates Title of qualification awarded From October 2007 to April 2010 Masters Degree in Languages and Cultures for International Communication

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Thesis Tile Grade Principal subjects Name and type of organisation Dates Title of qualification awarded Grade Name and type of organisation Dates Title of qualification awarded Name and type of organisation

Immigration in Switzerland: a comparison between Italian and African immigration in the urban context of Lausanne 109/110 French and English for international communication purposes: business and tourism State University of Milan From October 2003 to April 2007 Bachelor Degrees in Linguistic and Cultural Mediation 100/110 State University of Milan From September 1997 to July 2002 GCSE/A-Level in English, French, Art, Philosophy Secondary School: Artistic High School (Liceo Artistico Lucio Fontana)

Key Skills
Language Skills and Qualifications Organisational skills and competences In may 2009 I achieved the Certificate of Advanced French Language (C2 Level): (DALF C2) Diplme Approfondi de Langue Franaise In July 2010 I attained the Trinity GESE Level 2 (Level C1) Writing and presenting reports in English, French and Italian Languages: Native Italian, Excellent English and French Providing technical support on the phone to external customers who speak French and English. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Troubleshooting, diagnosing and correcting technical faults, using my technical and diplomatic skills, and guiding the caller through the necessary steps to restore functionality. Answering queries in an appropriate amount of time without compromising quality. Consolidate ability and knowledge in the qualitative research field. Ability in drafting questionnaires and scrutinizing questionnaires according to a particular theory structure. Compiling information and data in order to draft reports. Organising meetings and forums whilst taking into account participants needs and requirements.

Computer skills and competences Social competences and skills

Good Knowledge of: Windows, Internet explorer, Office package. Having the ability to be confident, assertive and engaging when dealing with existing and potential customers. Managing each problem that arises until it is resolved and improving work exercises to the best of your ability to achieve the best results I can adjust easily to fit into any work environment and have no problem working as part of a group. I also enjoy interchanging ideas with those who are part of my team, and I think job swapping and responsibilities sharing are good methods to achieve better results. I can also function individually by taking the initiative and the responsibility to accomplish tasks on my own. I spent two years abroad and therefore I am able to adapt to new situations and multicultural environments.

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References
Name Position Institution: E-mail Name: Position: Institution: E-mail: Mrs Elena Altenburger Head of Commercial Department Italian Embassy of Bern elena.altenburger@esteri.it Mrs Grazia Bellano Managing Director Istituto Dante Alighieri di Limoges dante.alighieri.limoges@wanadoo.fr Name Position Institution: E-mail Name : Position : Institution: E-mail: Mrs. Ann Bevan Managing Director ICP Partneriaeth ann.bevan@ukonline.co.uk Ms Lucy Dickenson Managing irector SAFE Foundation lucy@thesafefoundation.co.uk

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