Give your business the winning edge

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India. Since its acquisition by the Shyam Group in 2008, it has evolved into an Integrated Communication Services Provider that gives businesses a winning edge, in a highly competitive arena. Spectranet's operations are strategically segmented into Enterprise and Home solutions. Our portfolio ranges from highspeed broadband to next-gen cloudbased services. The solutions we offer are tailored to meet the rapidly changing needs of our customers.

Spectranet currently offers its services to over 20,000 satisfied customers in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad & Chandigarh and is extending its footprint to many more cities across India. Shyam Group Spectranet is part of the illustrious Shyam Group, which has interests in all telecom domains. www.shyam.co.in

Global supplier of RF repeaters, optical distributed antenna systems, IP cellular back-haul solutions and other wireless signal enhancement accessories. www.shyamtelecom.com

Next Generation Signal Enhancement

MTS

Leading mobile and wireless data services provider in India. Has been allocated spectrum to provide mobile telephony services in 22 circles across the country. Currently, 4 million subscribers, in 12 circles, enjoy its voice and data services. www.mtsindia.in/

Pioneering Micro-telecom for the next billion mobile users. VNL's lowcost solar-powered GSM system allows operators to build profitable businesses, serving low-ARPU users in difficult to reach geographies. www.vnl.in

India's first carrier-neutral digital utility infrastructure provider. Ubico builds and manages quad-play networks, enabling service providers and property owners to offer an excellent communication experience to their customers. www.ubico.in

India's first and only neutral host intra-city bandwidth and last mile access provider. With its vast fiber network, Citycom can provide fully-managed, reliable, secure and instant connectivity to customers. www.citycom.in

Whatever you need from IT You can now get from us

Maintain 24/7 Global Connectivity

Ensure high uptime of your IT applications

Optimize your Communication costs

Enhance collaboration between all stakeholders

Provide Quality Customer Service

Keep your mission-critical data secure

Connectivity Solutions

Datacenter Solutions

Voice Solutions

Collaboration Solutions

CLOUD CC
POWERED BY

Security Solutions

International IP backbone

World Class TierIII Datacenter

Fibre-optic last-mile network in all major cities

Investments That Give Your Business The Winning Edge

IT is the backbone of all business today. Your business is only as strong as the weakest link in your IT systems. Which is why most companies rely on Spectranet's unparalled experience and technological advantages, to give them the winning edge. Here are the advantages:

International IP Backbone:
3 Gbps of Global internet transit with

multiple international gateways on diverse under-sea cables on TransAtlantic and Trans-Pacific routes. High-capacity National backbone from multiple providers.

World-Class Tier-III Datacenter

Built in 2000, amongst the first Tier-III datacenters in India. Presently hosts over 1000 Domains and 400 servers. Secondary Datacenter operational in Bangalore for Disaster Recovery.

Fibre-optic last-mile network in all major cities

Over 2000 kms of Fiber-optic network in Delhi, Bangalore, Mumbai, Chennai and Chandigarh. Adding an average of 100 kms every month. Network owned and managed by Citycom, our group company.
Map not to scale

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

Spectranet Many Firsts

First private company in South-East Asia with a live commissioned network of optic fiber cable (OFC). Set up one of the First Tier-III Data Centres in India. Amongst the First private ISPs to enter the Carrier market & service the needs of other ISPs. First ISP in South Asia to be certified ISO 27001 and ISO 9001. First ISP to offer a Cloud-Based Hosted Contact Center solution in India, Cloud CC. First ISP to offer a Cloud-Based Video Conferencing solution in India.

Partial Customer List

Next Generation Signal Enhancement

MTS

The winning edge is all about making the right connections

Connectivity Solutions

Network connectivity isnt everything anymore. Getting a stable, redundant and secure network is! Presenting Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile. The Last-mile! In India, the last-mile is the biggest challenge in getting a quality connectivity service. Which is why Spectranet has invested in its own fiber-optic network across major cities. Thus allowing it to offer multiple, dedicated, stable, scalable and redundant last-mile solutions to its customers. Solutions that only a very, very few can offer! These include:
Metro Ethernet (1 Mbps 1 Gbps) ( E1 STM16) SDH WiMax

Network Redundancy Redundancy in the service provider's core network is also a key element in any connectivity service. Hence, Spectranet has built in multiple levels of redundancy in the core network and all its Points of Presence (PoP): Dual-core network architecture to protect inter- PoP connectivity Separate core and access rings on the fiber-optic network Service-Provider agnostic network:
3 Gbps of Global internet transit with

multiple international gateways on diverse under-sea cables including both trans-Atlantic and trans-Pacific routes.
STM-16 National backbone from

multiple providers.

Point-to-point wireless Spectranet owns and manages its lastmile connectivity and does not have any dependency on other Telcos.

Connectivity Solutions

Enhanced User-Experience: Beyond the technical complexities, we work rigorously on enhancing our customer experience. Some of our unique initiatives: Enhanced SLAs Spectranet offers one of the best SLAs in India for its connectivity services. Moreover, all SLAs are backed by stringent penalties. Dedicated Customer Relationship Managers For all our enterprise customers, we have dedicated Customer Relationship Managers, available 24x7. You can treat them as your personal representative within Spectranet!

Spectranet's connectivity services: Connect - Spectranet's Dedicated, SLA-backed internet service. We offer 3 service flavours in this:
+ +

Connect Premium: Un-contended

(1:1) dedicated Internet leased line services, suitable for: MNCs, BPOs, Call Centers, Telcos and other organizations running latency sensitive applications. Bandwidth from 1 mbps to 1000 mbps.
Connect

Gold: Contended (1:2) dedicated Internet leased line s e r v i c e , s u i t a b l e f o r : L a rg e Coporates, Embassies, software companies, etc. Bandwidth from 512 kbps to 2 mbps.
+

Faster Fault Resolution We have taken away the red tape from our services. By giving direct, personal 24X7 accesses to the engineers who run the network. They have been empowered to resolve the issue quickly and efficiently; rather than merely lodging tickets. The executive who accepts calls, too, is responsible for the fault until it is resolved. Thus, providing you with a single point of accountability, without the buck passing and excuses. Customized offerings We keep our customer at the centre of all our product development initiatives. We can even create customized offerings which are tailor-made to meet specific requirements.

Connect

Platinum: Contended (1:4) dedicated Internet leased line services, suitable for: SMEs, Educational Institutes, etc. Bandwidth from 512 kbps to 2 mbps.

India Connect* Spectranet's Pan India Domestic leased circuit services. Service can be offered between all major cities in India, on multiple mediums:
Metro Ethernet WiMax SDH/TDM

Service backed by End-to-End Service Level Agreements (SLA's) ensuring in time installation and availability. Metro connect* This is Spectranet's unique offering wherein we offer Ethernet connectivity @ LAN speeds between your offices in one city.

Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile.

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

*Offer under NLD license of Citycom Networks'

Securing data is akin to insuring the winning edge in business

Datacenter Solutions

Information is the most important resource of any business. Keeping it secure and protected is the most critical mandate for any IT manager Add to that renewed business agility, efficiency and the lowest cost of ownership. All this makes Spectranet's Data Centre Solutions the most viable option for growing businesses. Spectranet set up the first Tier III data centre in India, at its headquarters in New Delhi, in 2000. The last ten years have given Spectranet unparalleled experience in managing world class data centre services. Spectranet's World class Data Centers
10,000 sqft of Data Center with over

Optimum Three-level Physical Security First level Manned Security provided on 24*7 basis Second level - Authentication based on Access cards Third level- Biometrics scan, the area with hosted servers are caged for additional security Leaving Nothing To Chance Multiple Security cameras are strategically located throughout Spectranet IDC continually providing state of art video imaging & archiving

Fire Suppression has three levels of redundancy based on Gas Fired Systems, Carbon Monoxide based systems and Water Sprinkler based systems Floors as well as the ceiling are based on false flooring and ceiling where the wire conduits and the fire protection systems are installed Entire facility around the data centre is also equipped with a fire detection and smoke alarm system

4,000 sqft of Server Space

III+ DC Setup - A Tier 3 data center Tier

is an international standard wherein multiple active power and cooling distribution paths are set up, with certain number of paths being active and one path being redundant (N+1 redundancy). This allows us to provide 99.98% availability
An

ISO 9001:2000 & ISO/IEC 27001:2005 Certified Infrastructure & Technical Engineering

Datacenter Solutions

Information Security Spectranet design allows creation of various (VLANS virtual networks) that add to the various levels of security The Firewall security offering includes Cisco secure PIX & ASA Firewall that conceals the architecture of Spectranet's internal network from the outside world Amongst the 1st Data Centers in India to have BS 7799-2:2002 Certification for Information Security Multiple gateway options & ISP Peering Being an ISP also, we have peering with all ISPs in India. This gives us international routes on both TransAtlantic and Trans-Pacific side We have a total of 2 Gbps of Internet peering at our data centers Last-mile inter-connectivity from all Telco's available inside the Data Centre Direct peering with NIXI, Google and Akamai Spectranet offers the following Data Center services: Server Co-location Services:
Space Available 2U to Full-Rack Power up to 6 KVA per Rack Staging

Shared Hosting
and Windows hosting available Linux Control panel provided for ease of

use Disaster Recovery

Client can choose to host his server e Th

in our DR site in Bangalore site has direct STM-1 connectivity with our Primary Datacenter in Delhi

Dedicated Server Hosting Pre-configured server options to choose from Class-leading SLAs on server restoration managed service available Fully Datacenter Managed Services
Shared Firewall Services Managed Backup Services Server Monitoring and Management and Software level premium O/s Multiple

support Virtual Private Servers

Windows and Linux platforms Both

available
Hosted on Microsoft HyperV and

Zen platforms

and Remote Hands services included

The last ten years have given Spectranet unparalleled experience in managing world class data centre services.

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

Give your business a clear edge

Voice Solutions

Larger the organisation, bigger its spends on telephony... Now, multiply this predicament with International rates and one gets to see a big drain on profits... But, Spectranet is all set to reverse this spend. Presenting Spectranet's VoIP Solutions. Solutions that take advantage of the most significant technologies over the internet. This Voice over IP (VoIP) service is a cost effective integrated voice/data solution, allowing large organizations to carry voice applications over their existing data networks.

Clarity and cost effectiveness come together in Spectranet's VoIP Solutions. VoIP calls are known to be much cheaper than equivalent services offered by traditional phone companies. Cheap International Rates: A single broadband network is used to carry both voice and data. This substantial cost saving occurs because the technology allows the network to carry several calls in the same amount of space that normally carries a single call in a traditional phone network. Also, the data is compressed allowing more space and thus, lower rates.

Voice Solutions
Calls of Convenience: Our Services are easy to operate. You can either use your PC/Laptop hooked to a set of speakers/headphone and Mic by simply downloading our softphone. Or you could use our broadband phone. PC-to-Phone If the user has a PC/Laptop enabled with a Speaker and a Mic, he/she can simply download our soft-phone and make calls from it. Phone-to-Phone using an ATA We also offer a device called Analog Telephone Adaptor (ATA) which needs to be plugged into an Office LAN point and a normal phone to enable Internatianal VoIP calling. Phone-to-Phone using SIP Trunking VoIP calls get enabled directly on your EPABX by terminating a direct SIP trunk on it. Thus enabling all/selected users to make international calls at local call rates. Mobile-to-Phone With the advent of 3G in India, we can now enable you to make VoIP calls directly from your mobile. Simply install a software on your 3G enabled smartphone and you can instantly start making international calls at 70% lower rates. The service also works on Wi-Fi connections. Our main Service offerings are as follows: VoIP Prepaid This enables international calling, based on a Prepaid model. Your company can simply create a VoIP account with us and 'recharge' the same for the desired value. Thereafter, calls for equivalent value can be made within the validity period. Managed VoIP Prepaid In this service we bundle VoIP minutes with Internet bandwidth and charge a per minute rate inclusive of Internet bandwidth. Fixed rate special Plans Here your company pays a fixed monthly fee and gets special rates or Unlimited calling to select destinations. For details of these plans, please visit our website www.spectranet.in Virtual Number Service Your company can opt for Virtual PSTN numbers of all major countries which would be routed to your VoIP line, right on your desk. So, now you can receive calls to your New York office right here in India! Receive Your Calls Anywhere! With Spectranet's VoIP services you not only make calls but also receive incoming calls on your VoIP phone if you take it along on a trip. All you have to do is to plug it into the network.

Clarity and cost effectiveness come together in Spectranet's VoIP Solutions. VoIP calls are known to be much cheaper than equivalent services offered by traditional phone companies.

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

This is a Sprectranet branded VoIP service of Citycom Networks Private Limited

The winning edge that will shower your contact center with profits

CLOUD CC
POWERED BY

Complex Technology, Simple Application. Presenting Spectranet Cloud CC - a complete communication suite that gets delivered over the net as Software-as-aService (SaaS). Cloud CC allows businesses to out-source call center technology infrastructure while maintaining complete control over the resources and operations. To put it simply, Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.

Spectranet Cloud CC Package Features: Predictive Dialer Interactive Voice Response Intelligent routing Call recording and quality monitoring Customised reporting Easy integration with third-party applications like CRM etc. Spectranet Cloud CC Advantage Eliminates heavy capital investments Provides instant access to cutting edge technology Quick deployment for rapid results Helps to serve customers better thereby allowing focus on operational activities Is backed by a robust 'Anytime Support' system to help companies achieve business continuity

CLOUD CC
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Backed By Award Winning 24X7 Service Spectranet Cloud CC's on demand contact centre solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready. The extensive APIs and base architecture solutions allow multiple application package support in a single set up. This results in the customer getting a state-ofthe-art, highly reliable call center technology. This is a next-gen solution that will turn SaaS into a major enabler with a deep focus on collaborative development. Which means that the future holds even more affordable offerings. What more can you get apart from a cost effective business solution? Award winning 24x7 service!

Key Benefits of Spectranet Cloud CC Increase business agility with security Flexible costing Standardisation and virtualisation Get a single consistent view of entire call centre operations Focus on business and not on application

Reduced interoperability problems Reduced costs of maintaining skilled IT resources Easy scale up in-line with growth expectations Access to latest contact centre technology

Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

CLOUD CC
POWERED BY

Existing Contact Center Challenges

Staying upfront with technology

How Spectranet Cloud CC answers them

The Hosted model is a product of the very latest cutting edge technology. Further, Spectranet Cloud CC enables the added flexibility of being able to choose the modules that are specifically required by the business processes of differing companies. Companies can choose the specific upgrade and hence, pay only for what they use. Get huge savings by using VoIP without compromising on voice quality. Spectranet Cloud CC brings down the total cost of ownership with its truly optimised pay-per-use model. Spectranet Cloud CC enables the enterprise to unify unlimited number of geographically diverse Call Centers into one seamlessly integrated Virtual Contact Center that can be centrally managed. In a hosted model, the cost of operations is shared by several clients from multiple locations at a central host station. This makes cost of owning and operating the centers - low; while the efficiency high. Spectranet Cloud CC reduces the burden of redundant systems, maintenance and upgrades for the IT dept. The role of the IT personnel too is minimized significantly. Thus freeing the enterprise from the heavy investments on skilled IT resources.

Migrating to VoIP Telephony

Reducing capital expenditure

Management of Multi-site and remote agents environment

High costs of operations

High costs of maintaining skilled IT resources

Optimising costs in a Short-lived customer processes environment

Spectranet Cloud CC is a pay-as-you-go model. This means that enterprises get the flexibility of purchasing licenses on need basis. This is further optimised by choices that allow enterprises to purchase an optimal level of service that can be scaled up or down. Your business need not bear the unnecessary costs that come with a premise-based model.

Managing the turnaround time

Spectranet Cloud CC can be implemented in as little as 48 hours. Spectranet Cloud CC is a secure, highly reliable contact center application suite. The systems are fully redundant in a multi-tenant environment with highest reliability, privacy and performance.

Reliable and secure solution

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited

CLOUD CC
POWERED BY

Cloud CC Starter: The Starter Package optimizes usage with our Ameyo Contact Center Suite in a SaaS model. In this model payouts are made on a pay per month, per seat license fee. Cloud CC Starter is ideal for: Running inbound call processes. Running voice processes on TDM. Running Domestic Call Centers. Wanting an Opex model for his Contact Center Suite. Ha ving seasonal/short-term requirements.

Cloud CC Platinum: The Platinum Package is a Fully Managed solution that bundles connectivity and International calling minutes over VoIP with the Ameyo Contact Center Suite. Here the customer pays a per minute charge which would includes connectivity charges and the license fee for Ameyo. Cloud CC Platinum is ideal for: Clients looking for a Single-Window Fully-Managed solution. Anyone wanting an Opex model for their Contact Center Suite.

Cloud CC Gold: The Gold Package bundles International calling minutes over VoIP with the Ameyo Contact Center Suite. What's more? The customer would pay a per minute charge that includes the license fee for Ameyo! Cloud CC Gold is ideal for: Clients who are looking for a Managed solution but want to retain his existing connectivity provider. Where connectivity is not feasible on Spectranet's last-mile. Is located in a city where Spectranet is not offering its connectivity services currently. Wanting an Opex model for his Contact Center Suite.

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111

This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited

Corporate Office New Delhi 42, Okhla Industrial Estate Phase - III New Delhi 110 020 Bengaluru No-602, Oxford Towers, Airport Road, Kodihalli, Bengaluru 560 008 Chandigarh SCO -91, 92, 93, 3rd Floor, Sector 34A Chandigarh 160022 Chennai 115, West Wing, 9th Floor, Fountain Plaza Pantheon Road, Egmore, Chennai 600008 Hyderabad #3-6-151/153, 201, 2nd Floor, G.S. Towers, Himayatnagar Hyderabad-500029 Mumbai B-1, Giriraj Industrial Premises, Ground Floor, Mahakali Caves Road, Opp. Ahura Centre, Andheri (East), Mumbai-400 093

For more details, call: 1800-200-1700 or email: business@spectranet.com or SMS: BUSINESS to 567671111