Copyright 2011 Timothy M.

Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Transactional
Performance Indicators
Consistency Efciency Process Response Reliability Standardization

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

An Agenda for Change

Copyright 2011 Timothy M. Chester All Rights Reserved

A Competency Centered Organization

Defines and Approaches their Work in Fundamentally Different Ways

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative Transactional
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative Transactional
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Questions: 1) What are the competencies that distinguish high versus low performers? 2) What are the competencies to be emphasized in our areas in order to perform more in an advisory and consultative role?

Questions / Discussion?

Copyright 2011 Timothy M. Chester All Rights Reserved

A Competency Centered Organization Will Dramatically

Change their hiring, professional development, and retention practices

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative Transactional
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Technical Skills

Accountability Technical Skills

Initiative Teamwork

Problem Solving

Thoroughness Project Management Willingness to Learn

Process Knowledge

Analytical Thinking Process Orientation Communication Building Relationships Enterprise Knowledge

Change Advocacy Developing Others Empowering Others Emotional Intelligence Strategic Planning

Transformative

Competencies
Change Advocacy Strategic Planning

Value of Contribution

Competencies
Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

www.accidentialcio.com www.techqual.org accidentalcio@me.com

Copyright 2011 Timothy M. Chester All Rights Reserved